Gold’s Gym Corporate Office

Gold's Gym Corporate Office Address

Gold's Gym International, Inc.
125 E John Carpenter FWY Suite 1300
Irving, TX 75062

Contact Gold's Gym

Phone Number: (214) 574-4653
Fax Number: (703) 645-8812
Website: http://www.goldsgym.com
Email: Email Gold's Gym


CEO: Jim Snow
CFO: Aaron Watkins
COO: Todd Scartozzi

Gold's Gym History

Gold’s Gym is a wholly owned subsidiary of TRT Holdings.

Gold’s Gym was founded in 1965 by Joe Gold in Venice Beach, California.

In 1970, Gold sold the gym for $50,000.

In 1977, the gym is sold to bodybuilder Ken Sprague.  The movie Pumping Iron featuring Arnold Schwarzenegger is released, providing huge publicity for the gym.

In 1979, the gym is purchased by Pete Mrymkowski, Tim Kimber and Ed Connors.

In 1980, the first franchise opens in San Francisco.

By 1988, there were 270 Gold Gym locations worldwide.

In 1999, the company is purchased by franchisees Kirk and John Galiani.

In 2004, the company is purchased by TRT Holdings, who still own the chain today.

Today, there are over 700 gyms in 42 US states and 30 countries worldwide.



{ 108 comments… read them below or add one }

Connie October 17, 2014 at 6:20 pm

Something needs to change at the gold in killeen tx \ fort hood area I’m a pissed off client


Connie October 17, 2014 at 6:18 pm

So I go to golds again after being hurt there two years ago and it hard for me and other here on killeen to work out Friday because 1-4 the childcare closed and half the time there no room because the employee kids are there and I want to know why paying customers have to wait when the employee need to get childcare out side of work not have us lose money and time . I asked for District GM email and they told me they don’t know it really …..


Jessie Cruz October 11, 2014 at 1:11 pm



Michelle J October 9, 2014 at 1:54 pm

Over the weekend, I was unknowingly charged $25 by Gold’s Gym, and as a result, incurred 3 x $30 bank fees for Non sufficient funds.
$25 may not seem like an amount of money that would make or break a person’s finances, however, in my case – it absolutely has broken me, I now have a full $115 less than I have budgeted for myself and my 2 teen daughters. We are now at zero.

I spoke with Daniel in “my” Gold’s gym office in Vestavia Hills, Alabama, and when I said that I was calling about my account he said, without my prompt “Is this about the $25 gym improvement fee”? (Interesting that he mentioned it before I said a word). I said that it was my issue, and he pointed out that it was “in my contract”. Which I read and signed back in May of this year.

It is an extremely poor example of customer service, to charge any amount of money that is in addition to the “usual” fee in a given month without ANY KIND of communication from the company during the month prior to the charge. Most people have busy lives, that are FILLED with bills, fees, and charges. Still, when there is a (what I would consider to be random) extra charge thrown in, it is completely discourteous to not communicate to your customer to let them know that you are going to be charging them an additional amount so that they can plan ahead for the charge.

When my one year contract is up in May of 2015, I will be cancelling my membership. Disappointed in this company’s customer service, and I have had a much better experience with customer service at my local YMCA.

Michelle Jeffcoat,
Birmingham, AL


John Coggins/Lisa Lewis October 7, 2014 at 10:31 am

This place is a joke you can not get anyone to do paperwork right draft your account for the right amounts. Drive to the location over 20 miles 3 times and wait over 30 minutes to do paperwork that is lost so they can draft your account for more money each month.You call 1-866-465-3775 speak with the most horrible customer service rep Jasmine I have ever dealt with. So you ask for supervisor and she refuses. So I call the location at 865-671-0781 to find out they have no record of paperwork that we did over 60 days ago. I tell you customer service is not what it use to be. Owners of company’s should really take notice.


Rogelio Palacios October 7, 2014 at 9:23 am

My wife and I joined Golds Gym Bandera Trails in Dec 2012. After about 6 months I realized I was not going to utilize the gym as much as I would have liked to. Understanding the policy, I waited until Dec 2013 to cancel my membership. On 26 Dec I went in an filled out cancellation paperwork for my wife and I. I continued to get charged. In February I went in and talked to an associate. They assured me that it would get taken care of. Since I had been charged I worked out. I continued to get charged. I went in Apr and was assured it would get taken care of. Since I was charged I worked out. I went in July and spoke to the Operations manager. She assured me it would get taken care of. Once again, since I was charged I worked out. Finally, on Aug 11 I spoke to another Operations Manager, showed him my cancellation reciepts and he said he would look into it. Corporate office decided not to honor the my reciept because the associate did not put his name on the top of the form and because I used the gym they were charging me for. Since my wife was attached to my membership, they would not honor her cancellation in spite of the fact that she had not been there in over a year. On Aug 12, 2014 I called and spoke to a corporate representative on and he said that out of good faith he would cancel the memberships immediately and waive the additional 30 day cancellation requirement.I got cancellation reciepts (with an associate name on the top) from the gym on Aug 13 2014. I saw they charged me the 30 cancellation fee in Sep, so once again I called and spoke to Deann. She informed me that those were going to be the last charges. On Oct 6, 2014 I realized they cancelled 1 of the 2 memberships I had requested. I called yesterday Oct 6, 2014 and “due to a high call volume” was on hold for approximately 2 hours. After getting frustrated again I left my phone number for a call back in the order my call was recieved. Never got a call back. Tried to use the website advertised on the phone call to dispute charges…There is no website. Tried to “Email Golds Gym” and there is no page associated with the link. If you (Golds Gym) are reading this I am officially noftifying you that I notifed my bank to block any charges from you. Since I have reciepts in hand I believe I have good standing.

The new Manager and Operations Manager at the Bandera Trails gym were true gentlemen and extremely professional, unfortunately they work for a company that lacks integrity and customer service.


Nicole Padilla October 6, 2014 at 9:36 pm

Hi my name is Nicole Padilla my member # is 875085 I would like a call back to the number on my account


Mirella Garcia October 3, 2014 at 2:50 pm

To whom it may concern:

My name is Mirella Garcia, and I purchased a membership at Gold’s Gym West Covina back 2 months before they had their grand opening a few years back. I was very pleased with my membership till I had to pause it, due to 2 high risk pregnancies. I turned in my medical leave proof on both occasions, my membership was paused but my daycare was not and continued to be charged. When I tried to return I had issues trying to access the gym because of the childcare charges. I was denied entry and was asked to speak to management. Management assured me they would take care of the situation but never did. When I spoke to management once again they suggested that I transfer my membership to my husband so he could take advantage of the service instead. I did not disagree, then he assured me he would take care of the tranfer as soon as he got a chance. That my husband should have had access to the gym right away. Well he tried to access the gym various times and was denied and some days he was successful depending on the staff. He was fed up with it after a couple of months that he was asked to sit and wait to speak to a representative who would take care of his situation and of course that was not taken care of. I’ve called about two to three times a month. I wanted my membership back to how I had it paused till I was ready to go back after having my baby, and the staff in the phone would assure me she would pass on the message and a manager would give me a call with in the next few hours or day. To this day I have not received a call back. I’ve been down there about three times and they have me wait over an hour to speak to someone, which they assure me that their manager would call me or to make sure to come back the next day to check if he is in. As you could imagine I am very upset and disappointed in the customer service at this facility. I am requesting a refund or a Renewal membership!

Thank You


Keturah Wasler October 2, 2014 at 6:36 pm

I cancelled my membership two(2) months ago on time in person and via email. I am requesting a refund for these months. I called 8/15 and spoke to membership manager who assured me the cancellation was taken care of. It is not an early cancellation and I called customer service and no one is answering for more than 20 mins.
Please refund the error, ASAP!?


Jennifer Maldonado October 1, 2014 at 4:45 pm

Gold’s Gym is a joke!. They recently took over the local gym here called The Rush – with that came a financial fisaco along with unauthorized debits to our checking account. Cancelling the membership was a complete problem on it’s own and after multiple days of conversations they had the audacity to proceed with charging an annual fee. Granted I will dispute this with my bank and I will be sure to reference them back to this website so that they can see a proven trackrecord of the behavior that Gold’s Gym presents. I use to laugh at the commericals of “the lunks” on Planet Fitnesses commericals, yet today I think it rings true not only for the standards that Gold’s Gym tries to limit but also to their intimidation tactics they use for all their members accounts. I’m sure as with the rest of the posts listed here no one has received a response back because they know no one will see these comments until they wish to reach the corporate office. Do us all a favor Gold’s Gym and listen to the members — you gain more by actively listening and putting yourself in the member’s shoes.


CaptK September 29, 2014 at 12:04 pm

I sent this e-mail to manager of Cape Coral, Florida Gold’s Gym – after no response for a week, I’ll share it here

I returned from vacation a few weeks ago, and returned to Golds Gym of Cape Coral, only to find it more out of shape than when I left. There are out of service signs on multiple pieces of equipment. The stair steppers have been out of service for months and in perpetual repair for over a year, multiple treadmills and stationary bikes disabled. I have been a member for six years and its quite distressing how mismanaged and neglected this place has become. Even a bench was decommissioned from the locker room. Had to sit on the floor to tie my sneakers the other day. Members are assessed an annual “enhancement fee”, as a privilege of being a member and for what may I ask, as disrepair has become the norm. When will we see some results?


Tracey Dumol September 24, 2014 at 6:53 pm

On 5/8/2014 I submitted a cancelation via website which is what I was told to do. That was the only way to cancel my account. As of 5/30/2014 I was to have NO more charges as my contract was up and I paid upfront for the final month already. On 6/13,6/27,7/11 and 7/25 I was charged for my membership in Gold’s Gym error. I contacted Gold’s gym and inquired why my account had been charged in June, at that time July had not occurred. I was told then by the person on the phone that I never canceled my account. Lucky me I had the print out and confirmation number of my cancel back in May. I had to fax that over to prove I did my part they however didn’t do their part. I was assured it was now canceled and I would get a refund of the over charges in June. July rolls around and guess what they still charged me and have yet to refund my monies. On 7/24/2014 I had to again fax over my proof I did my part and they had not done their part. Again I was assured this would get taken care of and I would get a refund and a call back as to when my money would be refunded.To no avail I didn’t get a call back and its 9/24/2014 still have yet to see my refund. I called again in August as I finally got something from them however it was a check made payable to someone else for my address. Called again and was told there was some issue and they had already reissued checks and that I would again get a call back regarding my check status. As you can tell its been a month still no check and no call back. I called again which I might add is a lengthly process since it always seems to be a “high call volume” time. Today I was told I couldnt talk with a supervisor as she was busy with someone else, there is no one else to talk to and I was told I couldn’t hold the line. Because of course from my dealings the whole call back thing has yet to work out. I was told by the rep that the check would be cut sometime this month, I responded with no I want a check in 2 days period they have STOLEN my money at this point and I want it refunded and I am sick of the check is in the mail story. I told them if I didn’t get a call back within the hour I would post this all over social media and call the news outlets in my town that they are stealing money from people after their contract is up and refusing to actually issue the refund that is due to me. And lucky for me I keep copies of everything and times and dates I spoke with people so I can back up my claim 100%. My next step also will be to file a complaint with the BBB. This is ridculous it doesn’t take 2 months to issue a refund! I am sure I am not only one think about all the other people who did things the right way and it conveniently gets not entered they keep charging for a couple months and then keep your money still. If I have to stand outside the parking lot with a sign that say you steal money to get my money I will. I bet if I owed them money I would have been in collections in a flash. Funny how that works they can take your money quick but can’t refund it quick.


Natalie Flores September 10, 2014 at 8:17 pm

I am a first time member with golds gym and my experience has been short of good. The customer service is absolutely horrible and they hire people who dont know what they are doing. I called my local gym at the one year mark to cancel my memberahip. This was on august 7. The girl ober the phone said looks like your account is cancelled. I specifically asked the question, “so I will not be charge. Its cancelled? ” and she replied yes. I then see my banking account has been charged $57 dollars by golds gym. I call billing they say its not policy to give refunds. I told them that this wasn’t my fault. I called to cancel the girl told me it was, I shouldnt have to pay this. They said there was nothing they could do for me. I would have to just pay it. Bu far the worst customer service experience ever. I worked at paypal in the claims department. I know what companies can do for people. This company just flat tries to screw anyone to make a buck. I then processed to call my local gym to advise them of the situation. I spoke to a Warren Johnson, who at first was nice but then decided to be completely rude to me. I told him I called the week of the 11th probably, i couldnt at the time remember the pacific date, he said well you would have been charged anyways since tour billed on the 10th and you called on the 11th. So I went back to my phone records and it shows I called the 7th and the girl informed me it was cancelled. He then said I cant do anything because you told me the 11th. What kind of customer service is this!!!!! I will never again in my life use this gym or be apart of such a horrible organization. I have informed family and friends of this situatuon and will be writing the BBB. I still was never refunded by this company.


Skip September 10, 2014 at 3:40 pm

Member in AZ – go to 83rd
Ave and Thunderbird
Fix the darn machines – and label the dumbells
It really isn’t that hard – most of the employees are just sitting around at the front –
Are you in business or not?


melissa fiedler September 4, 2014 at 6:13 pm

The golds gym on Pat booker in san Antonio has hade no hot water for 11/2 weeks and now the ventilation system in the pool area is broke. why do we pay fees. they sure make sure they get theres, so fix it. A maintenance man walked back and forth the whole hour we were in class and got nothing done.


Edward Wollman August 28, 2014 at 7:08 pm

Want to cancel my membership. Went to goldsgymmember.com and found the site inoperative. Called1-866-465-3775 and after 25 minutes got a request to leave a message and someone will get back to me within 24-48 hours! I can see this all unfolding to an additional month’s fee beyond the 30 days notice of cancellation I am trying to give. Will definitely spread the word if this does not get taken care of promptly.


Alan fair August 28, 2014 at 12:43 pm

I am a member at the Lenoir City Tn Golds Gym! I would like to know who to email about getting a piece of equipment fixed? We as members pay an equipment fee to have equipment repaired!


cristina agudo August 27, 2014 at 11:39 am

I am really frustrated right now with my membership!!! I think this company is so tricky with you signing up. I am beyond furious!!!


maria October 8, 2014 at 1:17 pm

i’m in the same way like you………they are thieves. they make you sign a contract, but OK if you want to cancel, do not allow it and seek any excuse to follow stealing. never help you for a miarda ( shit ). and when you call the customer care person, tells you THIS MEMBERSHIP CAN NOT BE CANCEL. I’ve lost 500 dollars with them.

big thieves


Gary August 24, 2014 at 4:35 pm

I was charged $93.00 for tanning and I’m one of the darkest people in the gym. I never ask for tanning. I went to the Gold’s Gym West Covina location and they told me there is nothing they can do. I just don’t understand how this system is set up. How can you charge me and not be able to return my money when you are clearly wrong. They also told me it would take 10 to 15 business days if they are able to return my money. I pay my membership on time every month and I still get screwed. I would not suggest this gym to anyone.
My main problem is I start school tomorrow and I do not have the funds for my school supplies. This is completely unfair.


Scott Meniau August 24, 2014 at 3:49 pm

This is regarding the Sim Valley Ca Golds. My wife had a monthly membership and wanted me to check it out as a guest. I went there and filled out the proper paper work they requested as a guest. They then asked to “see” my driver’s license. They then informed me they would “hold on” to my license until I was done working out! Now is it just me or is this the most assine thing you ever heard of? Why would anyone give a complete stranger their drivers license to “hold on” to so they can make a copy of it or write what ever information off it they want and the next thing you know, someone’s jacking up your identity and credit! I refused to give them my drivers license to hold so they asked my wife to give up the car keys!! What the hell is this all about??! Really?? This is how you try to get new customers??? Needless to say it was one and done for me and Golds Gym! Unreal!


Kathy Thomas August 20, 2014 at 4:54 pm

I will post this to every site and every news station .
If you only knew how your company was being represented you would be ashamed. This guy sexual harasses women, he steals from YOUR COMPANY doesn’t pay employees at time. The gym is nasty smells has mold growing every where etc. Here is what I will continue to post and send to anyone and everyone who will listen. I was Charged for 6 months at $10 plus the “maintence fee” of $60= $120 I want my money back.

I was first a member there for a year at a golds gym in Cape Coral, FL. Under the ownership of a Joe. I then became an employee in the beginning of 2014 as a filler position for the day care area. In that time I was told that I would have a free membership sense I was an employee and was working at least 1-5 days a month to fill in when ever. Around March of 2014 I decided after seeing the ins and outs of this place i no longer wanted to be an employee and noticed i had been charged for my membership the whole time i was employee. I contacted the owner who never actually spoke with me but the accountant of the Fort Myers , FL golds gym. Who told me that anyone who works less then 20 hours a week has to pay for membership. But there were a few months i worked at least 20 hours if not more that month. Then was told by many employees if you work at least one day you have a free membership no charges. Well the owner refused to refund me from the month i started till the day i was calling including the “maintence fee” of $60 . I went through my back with a charge back (just for the months i was an employee) well as of this week I have been recharged and they were refunded by the dispute department.
This gym is a joke the owner of the cape coral and fort myers gym is a joke. What a sad person to rep this company. The Cape Coral gym is FULL of mold. They use the same protein powder for ever drink they use chocolate syrup for the shakes. There was many times the gym had the checks bounce because there was no money to pay employees. The gym smells many of the machines are broken so I am not sure where this made up maintence fee goes.
I am not done with this company I was falsely charged as an employee. This place is a joke I will blast golds gym on ever media site, every news station every blog etc to make sure no one has to deal with this company or this person or be scammed in such a way. This place IS NASTY. The amount of times kids get sick in there I got sick working there and when I stopped working there havent been sick sense.


Eric Yarnell August 16, 2014 at 9:20 pm

I was at the Pittsburgh Market Square location today from 3pm to 4pm as a long-term member and was appalled at the lack of cleanliness in the men’s locker room. I had always been happy with this Gold’s location, but today the locker room smelled of feces. Additionally, a quite large young African American guy spent the entire time I was there going back and forth from the lockers into the steam room. He was quite annoying as I felt he was trolling and the source of some body odor. LA Fitness has moved into this market. I’m going to give it a try unless I see things have improved the next time I am back to Pittsburgh Gold’s Gym.


Redy August 6, 2014 at 9:43 pm

BE CARFULL WITH GOLD’S GYM IN WEST COVINA. I cancel my husband and mine police on February 2014 and next month there was a charge but only on my husband account , so a I call and explain that I cancel both membership , so they told me that my husband still active and he has to go. He was traveling a lot this time so he finally when on April or May (fist he went and they said the manager is not there so he has to came back ) , what ever he cancel it , GG stop charging his bank account . Now Aug 4 they back a again charge 119.98 , so I call the bank and said that it is unauthorized transaction so they call GG, and Christy the manager said the account still open , and she can do anything to avoid the fee, or cancel the account. Also she can se on the system that my husband wasn’t going since long time ago. Also Very unprofessional. And told me to call ABC Financial in order to cancel this membership , but I call and told me that we have to pay the 2 months and give them a 30 day notice. . Well I call the corporate office but they can not help because this a franchise and they can do anything . BE AWARE IF YOU WANT TO CANCEL. THEY DON’T KNOW HOW TO USE THE COMPUTER . AND I DEALING WITH THIS FOR MORE THAT 3 MONTHS.


cristina agudo August 27, 2014 at 11:42 am

yap!! That’s what happened to me too here in Orem, Utah. They are GOLD DIGGER!!!


Johnny C. August 6, 2014 at 1:05 am


I am a customer in Peoria. Arizona and I have had an account for a little over a year now. Golds started off great, as they worked with my account as I went back and forth to college , but after today; I have no respect. My mother has an account and would allow my brother to use her membership so he could lift, today he and his friend were stopped and they were told to leave, which is very understandable. However, my issue is with your front desk employee named Amanda. As we were walking out the door, Amanda proceeded to say “Bye cheaters!” With a condescending tone and a grin on her face. Disgusted, I asked if that’s how Gold’s Gym conducted themselves as a well established company. Her response “yeah, you guys cheated and didn’t pay.” Mind you, these are 18 year old kids who, heard what was said and STILL walked away, without saying a word. I spoke with Manager Warren Johnson in regards to said situation and was told that this would be handled. So now I ask is this REALLY how your employees are instructed to handle situations? How does this say about your company? What does this say about Warren Johnson? What does this say about Amanda, and what will really happen to this extremely rude and unprofessional individual that is on your pay roll?


Sam July 22, 2014 at 7:39 pm

It’s pretty awful that you can’t transfer your membership to another state when you move to another state. “CAN YOU BELIEVE THIS GETTING CHARGE TWICE BY GOLDS GYM”
The site in Dallas, TX would not quite charging my credit card. It makes you want to put your negative responses on Facebook. If this is what they want it still may happen. Let’s see how their business grows since the information they provide is inconsistent.


Sally July 20, 2014 at 3:48 am

In February, I opted into a personal training program with a trainer at Gold’s. In April, I bought a house, and shortly before May, it became clear to me that I needed to stop the personal training in order to properly stay on top of my finances. I called Gold’s and spoke to the training manager. I explained that I had bought a house and could not afford training any more. In addition, the trainer I was seeing had gotten another job and was leaving in a short time anyway. The manager told me that instead of canceling right away, I could put a 3 month hold on the training, NOT be charged, and see where my finances were at once I had been in the house for a while. I explicitly asked whether I could still call back and cancel as long as it was before the 90 day mark of my hold. I also asked if there was any paperwork that needed to be signed, and he said that there was no paperwork. He would take care of it. Two months later, I am still being charged for personal training that is on hold and that I am not using. I called the same fellow back a few days ago, and he remembered everything about our initial conversation. He then said, “Don’t worry about it. These sessions don’t expire. You can always use them later.” Clearly, he had some kind of sales goal to hit, and did not want to lose the credit he received for my training or something of that nature, and therefore, he lied to me about taking care of my hold, hoping that I would not notice the debit from my account. When I told him that it was HIS idea in the first place to put me on hold instead of canceling (I fully expected to pay the 100. cancellation fee), he told me that he was “not sure” whether I would be refunded the difference of my charges vs. the cancellation. NOT SURE? Are you KIDDING ME?! He said he would get back to me the next day. It has been 5 days, and I have yet to receive any further information. The trainer I had been working with has not worked there since shortly after I put my account on “hold” and it’s not like I have been assigned to someone new because my training was on a “hold.” Again, the training was ONLY ON HOLD because HE SUGGESTED IT as an option where I would not be charged while I figured out my financial situation. I wanted to cancel it and pay the 100 dollar cancellation fee in the first place! So now, I have to go in and be all bitchy (not looking forward to that) in order to get ANY kind of attention with this matter that is CLEARLY the fault of the manager who OFFERED ME the option and then did not take care of it as promised. I don’t want anything unethical. I have been charged 280 bucks for two months of training that was supposed to be “on hold.” Since I still want to pay the cancellation fee, I just want the 180 dollar difference returned to me. This whole situation is extremely embarrassing, and although I have been a member for YEARS, I am considering leaving Gold’s due to this situation. I don’t need this type of situation in my life.


Ty July 15, 2014 at 10:34 am

I live in Kansas city, Missouri and went to the Aspen on the boardwalk before it changed to Golds. I was actually happy with the change and looked forward to start with a new gym. However, that changed very quickly. I brought my brother in to join with my girlfriend and I. I got the prices and told them that I would talk to my father about the financial situation and come back the next day to sign him up. Nothing else was said and they let me workout with him for the day so he could try out the facility and see if he liked it. The next day when I came in to sign him up, I had a $16 fee on my account and when I asked what that could be for the manager Jacob told me that it was a guest fee. This is something that was NEVER mentioned to me before I went in. Why would I ever let my brother come in for 45 minutes with me if I knew I was going to be charged half a months fee? It is absurd. After telling Jacob that he had not told me that the day before I was told I was a liar. I then went to the front desk and asked the guy who had checked me in the day before and he said “he didn’t see I had a guest” which was also a lie. After he saw his boss was in a bind he suddenly remember me and telling me about the fee and was trying to pick a fight. He literally threw his pin on the table and asked if we had a problem. The manager stayed silent next to him and did not say a word to this kid. I work as a restaurant manager and know that this is not only extremely unprofessional but a lack of leadership and management by Jacob. I have had no choice but to cancel my gf’s, brothers, grandmas, aunts, and 2 close friends membership due to this manager not telling me and charging me for a guest fee. Jacob literally lost 6 memberships over $16 which doesn’t seem like a big deal except for the fact that I was never told of this fee and when I expressed that I was not told, I got called a liar and called out by some little punk at the front desk. This all happened last Wednesday and I am still very heated about it. Poor management and customer service at a gym that I used to be an avid promoter of and came to 7 days a week. Very embarrassed for your new location and choice of management.


Eddie July 13, 2014 at 9:13 pm

I’m very upset with y’all’s customer service. I keep getting charged by your company for service that I no longer have talked to the store manager and the district manager about this they have not been able to stop this like a full refund of those charges that have occurred you can talk to them this rate the store that I was in was the golds gym and Mechanicsville Richmond Virginia. The store manager nor the district manager were helpful to me nor kind afterwhile they said that it would be fêtes and I send the that it was finished and said I look in my account today and find that I was charged I give this wanted to all that joined golds gym that they’re not helpful I told people not to go to your gym


James Greene July 8, 2014 at 10:28 am

I signed a three year contract with Gold’s Gym and after being a loyal customer and due’s paying member of Gold’s Gym for 9 years I unfortunately was diagnosed with a brain tumor in November of 2008. Following the surgery I was unable to walk and I called the gym to cancel my membership as instructed by my doctor. Gold’s told me that I was required to come to the gym IN PERSON in order to cancel the membership. Even though I was bed-ridden and could not walk, Gold’s continued to charge my bank account on a monthly basis (this was 6 years after the original 3-year contract was signed) and then doubled the amount they were charging on a monthly basis. The only option that I had was to either get a lawyer or cancel my bank account so they could not charge it any longer. I canceled my bank account and now, 5 years later, they have turned my $46 account over to a collection agency who harasses me on a monthly basis. This is one of the most unethical companies I have ever dealt with in my life!!


Janet Marmura July 7, 2014 at 11:10 am

I started with Golds Gym in Alexandria, Va in 1997. I assumed that when I moved to Shallotte, NC I would find the same or similar experience with the latest exercise machines,diverse equipment for use with these and updated machines. The “red” ones here in Shallotte are the exact ones in Golds in 1997. Broken machines are fixed only to revert back to the same problems after a short time. The seat can drop while using the chest machine causing a jolt to the back. The place is dirty with outdated equipment. When my membership expires in October I will drive to Brunswick Comm. College to use their facility. I live 5 minutes from the Shallotte gym and would love to be able to be proud to say I am a member of Golds. When I mention that we have only 1 “rope” to use for biceps or triceps or report lack of equipment the answer is usually, “Corporate is coming….” I am tired of hearing about the facility in Wilmington. Hopefully the owner can divert some of the earnings to his one here in Shallotte. Does “Corporate” listen??


Bernard Hill June 29, 2014 at 10:58 am

This is a formal notice of unauthorized electronic fraud and thief charges by Gold’s gym.
My wife and I have been attempting to cancel our account since February of 2014. First my wife wrote up a letter for both of our accounts to be cancelled since our contract was up. I went back in March to inquire because our bank accounts were still being charged at the Babcock branch in San Antonio. The front desk employee stated to me that I could only cancel online, there was no written letters accepted. I was given a bogus website that didn’t work. My wife then called in and spoke to a guy named Derick and he gave her a website GoldsGymMembership.com and he said make sure it caps on the being of the word because it makes a difference. Ok any literate person knows that doesn’t apply when your typing in a website, but I said ok and tried the website. It didn’t work again. I called right back and spoke to the same guy, he put me on hold and said let me make sure that right. He came back to the phone and said I need to type in GoldsGymMember.com. Once again I hang up, type in the website, yep doesn’t work. We cancelled the membership because we were moving to a different city where there was no Golds close. So we constantly called and called then finally spoke to the new district manager of that location. This manger was not only rude, but was not aware of how to fix the problem. I ask him for a Regional manager or number that I could call but he was not sure what number to give me. He had called customer service and that manager what not returning his call and it was nothing he could do! I called corporate to file a complaint and was told that I could cancel with them over the phone, after providing all the information to cancel I was told it was taken care of, but I would need to wait 30 additional days for it to cancel, this was in April. As of now my account is still be charged. At this point I feel I need to filed fraud and thief charges for unauthorized electronic deduction, I am tired of Gold’s Gym taking our money for services we have not used in 4 months. . Please contact me at 832.643.1741 Bernard Hill if you have experience the same issues with Gold’s gym cancellation process…


tim geary June 25, 2014 at 7:15 pm

Hello,  I am a member of golds gym and have typically enjoyed the value and service your company provides.   Today however, at the location on thunderbird rd and 83rd avenue in Peoria my wife had a horrible experience. She was informed she would be charged for a towel on her membership because she forgot to bring it. She was polite and was only trying to make it aware to the staff member that she forgot it and was treated rudely.  “It’s only a dollar” is what the staff member said to her as she let another male member walk by without a towel!  My wife asked to speak to a manager and was treated rudely by him as well. He actually said the same words “It’s just a dollar” well we have four children, and “just a dollar” doesn’t apply to us, we are in a budget and don’t expect to be discriminated against because we can’t afford to purchase a towel when others aren’t required to do so. 
I will maintain my membership but will not visit this location again. Please pass my contact info along to someone that can assure me this type of treatment won’t happen.
Tim geary


Moreen June 25, 2014 at 3:29 pm

I work out at the Gold’s Gym in Maryland Heights, MO. The cardio equipment (Stairmaster) is always broken and for the past year they cannot keep them fixed. It is very discouraging to go to the gym and not be able to workout as I would like (disappointing too) I constantly am told that new equipment will be installed and it never happens. I spoke with several members and the cardio equipment they choose is also broken. No one wants to fix the equipment correctly. I am not happy. Thank you.


Curtis Watson June 25, 2014 at 1:56 pm

Hello I am Curtis Watson I am very displeased with the way you all are handling my issues on this defective part I own several machines in my home some are 8 or more years old never have I had a broken or disable machine in all those years I love working out with family and friends getting healthy when I saw that Gold Gym had a machine at Walmart for a reasonable price I knew it was meant for me not knowing it would cause so much heartache and anger down the road Gold Gym should have never put out such machines if the quality doesn’t measure up to standard with a lame 90 day manufacturer warranty I want you to look at my unique situation from the view of you being the anger customer you brought a machine cost 320 brand new to get assemble by professional installer cost 110 you are using it properly enjoying your early Christmas present 6 months later machine breaks down do to poorly designed. Now you fine out its a 90 day warranty and part cost 200 dollar. Now angry cause you haven’t worked out in 3 weeks keeping your schedule forcing you to go to a gym spending more money now you get holds of the major retail store who sold you the machine they offer to take it back but you have to pay to disassemble it costing more money but wait here is the devastating part everything thus far cost you way more then your initial price for the machine then you get hold of icon fitness who makes the machine using and damaging Gold Gym reputation with a cheap quality machine they off you 75 percent off the part not taking in account what you already out of pocket on plus what it going to cost to get someone to reinstall the new part. (NOTE FACT 6 month for a major bracket bending after normal use is unethical with the manufacturer claiming its unheard of as well). At this point You all need to get the next chain in command involved for I will be contacting Walmart manager to help me write to their corporate office as well as your corporate office to try and get a good resolution This is not a small band-aid issue that a merely 75 percent can fix this very well could be a serious wound damaging others who done got frustrated whom we don’t know that could be suffing from the same issue I do know products are recalled everyday since you care not to express more concerns in this to me as a consumer I must look out for my fellow neighbors to protect and do my part IThank You for sticking to polices and regulations according to your company which all was created and writing by a man to be changed some day by that same man.


                                          MR CURTIS WATSON

Sent from AOL Mobile Mail


Charlotte B June 25, 2014 at 11:43 am

After 15 minutes of parking at the outdoor pool at the Rogers Ranch Gym, in San Antonio, Texas, my car was broken into. Within a few minutes of having my cards, they drove straight to Academy and charged over $1200 of items. There have been a string of PARKING LOT PROPERTY THEFTS in this parking lot in the past 4 weeks. Golds did not follow through on their due diligence and notify any member of the HEIGHTENED SECURITY RISK in their parking lot. I was literally parked feet away from my car and that did not stop these people. They are SO COMFORTABLE AND SUCCESSFUL BREAKING INTO CARS IN THE ROGERS RANCH PARKING LOT, that they did it right next to a fence where parents and lifeguards and kids are playing and sitting.

I informed management at Rogers Ranch that I understand that it is not their fault that my vehicle was broken into; however, had they put a sign out at the pool entrance informing members of the recent property thefts, I would have walked right back to my vehicle and grabbed my purse.

After filing my report with a very kind and helpful lifeguard, Garrett, I waited to see if I’d ever hear back from your management at that gym. I never did. I took it upon myself to call and they told me they’d speak to corporate to see if they could help cover my deductible for the damage to my vehicle or for the items that were stolen since I had to file a homeowners claim, with a $500 deductible. I never heard back. SIMPLE COURTESY TO CHECK ON ME AFTER THIS INCIDENT OR A PHONE CALL FROM MANAGEMENT WOULD HAVE BEEN APPROPRIATE. WITH NO SECURITY, PARKING LOT LIGHTS THAT ARE USUALLY BROKEN, BROAD DAYLIGHT ROBBERIES, NO OUTDOOR SECURITY CAMERAS, MANAGEMENT THAT FAILS TO CHECK ON THEIR MEMBERS, IT SEEMS GOLDS HAS SET THEMSELVES UP FOR FAILURE. HOW MANY MEMBERS LEAVING OR THEFTS DO YOU THINK IT WILL TAKE TO GET MOVEMENT FROM YOUR CORPORATE OFFICES ON THIS MATTER? This is supposed to be a “black level” Golds, give me a break.


Viola June 23, 2014 at 2:47 pm

I am a fairly new member to the Gold’s Gym in my area. I have always exercised but got away from it a few years back. Now I am having difficulty controlling my weight so I decided to join. I am in my 60′s an refuse to not be more active and better my health.

I enrolled without a contract but contracted a trainer, which I am very satisfied with the lady that helps me. I pay my dues every 2 weeks. This month when I decided to take a second Trainer session I paid for part of the sessions which was $200 and my dues ($16.23 every 2 weeks). I check my account everyday, and I noticed that on my checking account there was an extra $10.00 deduction. I called the very next day and at first I had probably been charged for a late fee. I explained that I purposely pay every 2 weeks so that does not happen. They asked me to come in after work which I did, but before I did go in they called me to say that I was right that the $10 was a mistake. I didn’t pursue the benefit of the doubt, but I am not happy. I am not happy because they will not let me set up a pay bill account from my bank. My bank will even mail a check to the entity if they do not have a e-mail account. I pay all my bill through the internet very promptly and never have any problems.

Could you please confirm to me that this is not possible with the local Gold’s Gym.

Thank you for your attentive time.

Ms. Viola R. Currier


Kristina Smith June 18, 2014 at 9:40 am

My boy and I signed up in April. We were shown around the gym and then talked to by a Casey. In the front royal va area. When signing up we were asked if we wanted the month to month or the yearly package. We chose the month to month. Now we have ran into a few problems. I ask the man in needed be could we cancel at anytime with no problems, his answer was yes. We asked if there would be any fee we were told no. That we could cancel with out any issues. We were told that we would be on a family plan. Which meant we were under the same account. We asked if we could pay ahead of time with a different form of payment. We were told yes we could. Well were straight lied to. We are not under the same account at all. We are charged separately, I had made my first payment on May 11, 2014 by cash and then was still charged for the same month 3 days later. When I went to the gym about my refund because at this point my bank account was over drawn by 118.00 because of two $30.00 overdraft fees plus the membership cost of both of our accounts (no one could help me). So I had to take action in my own hand and go to my bank personally on my lunch break to file a dispute. My bank did what they were supposed to because I had the receipt proof showing that I payed in advance by cash and that they were not supposed to charge me again until the next month which is June. Well my original charge date is set for the 15th of every month and these fools decided to take my money out of my account before then and argue with me through email about me not paying. So as of right now they have charged me a $20 fee for each account. ARE YOU SERIOUS.!!!! So i call to let them know I am canceling my accounts and these fools have the nerve to tell me that because my account is in their system as a yearly thing that I have to pay $349.00 for each account when my account is supposed to be month to month and no fee at all. I am beyond pissed and someone from corporate needs to contact me immediately. I shouldn’t have to wait for the account manager at the Front Royal, VA location to feel like coming to take care of my ACCOUNT. You all need to get better people out in these locations that can handle the accounts. You should not just have one person that can handle the account. Poor customer service, and poor explaining of details of accounts. You all should get it together. I will be stopping payments, and will never use Gold’s Gym as my Gym again. I will work out at home for all that.


Fallick June 15, 2014 at 12:06 pm

gold’s gym Woodstock has one of the worst customer service ever. I have been trying too sign up my son for a three month membership and the age has changed twice in a 4 day period and so has the price. Why is it so hard to get a honest answer out of the staff that works there. I guess, I will join another gym for the summer so my son and I can have an enjoyable experience.


Née raj Wadhwa June 10, 2014 at 4:22 am

Experienced terrible biased and embarrassing customer service at Venice Golds Gym location numerous times and often the membership staff at most LA locations are unprofessional money hungry agents. I have been a loyal members for many years and always paid my dues but have had two long time membership salespersons mistreat me by falsely accusing me of my membership status. If it were not for the locations and equipment, I would take legal actions to have Gold’s Gym make up for their repeat discriminatory way of treating clients based on false accusations and assumptions of the membership staff.


Jessie Chai June 8, 2014 at 10:26 pm

I joined the Gold’s Gym (Platinum level) last September and it has been a pleasant experience until now. School is off for the summer, so I paid extra for the Kids Club (i.e. childcare) for each kid per month so I can continue my workout routine.

The website states “Let us take care of the kids while you take care of your fitness.” Unfortunately, that didn’t happen!

You would think if Gold’s Gym REQUIRES me to pay extra for the Kids Club, shouldn’t the Kids Club hours be covering anytime when there is a class being offered? Or, daytime hours like noon to 4 PM, especially for the summer because the kids are out of school now?!

On June 2, 2014, I called the General Manager at the Hill Country Village location in San Antonio, TX and asked Ms. Linda to extend the hours of the Kids Club; she said it’s the decision from the Corporate Office. I called the Corporate Office Customer Care line; Ms. Belinda (with extension 8013) told me to talk to the Operation Manager or General Manager at the Hill Country Village location because scheduling is at the local level. I called the Operation Manager; Ms. Antoinette (?) ensured me that she will not change the Kids Club schedule because it was planned a year ahead and it has been like that for years so it couldn’t be changed (really? why?). I explained to her that this is summer time so many parents might need their Kids Club service. Her answer is “NO!” and she told me to call the Instructor’s Manager if she allows me to bring my kids to the class and they sit at the back. Needless to say, I am sure the Instructor’s Manager will say no because this is a liability issue, as the gym worker there told me a week ago when I found out they closed the Kids Club as I was about to drop off my kids at noon and go to my usual class.

The following evening, I talked to another General Manager at the Evan location. Mr. Luis couldn’t do anything, either. I decided to cancel the Kids Club memberships that I signed up about a week ago. He wouldn’t do a refund even when the gym is unable to provide the childcare that I purchased for. Worse, they will continue to bill me for another month. So, now I am forced to pay 2 months of Kid’s Club memberships that I am mostly unable to use.

I am extremely disappointed on it’s billing policy as well as how the employees at Gold’s Gym solving problems by handing me off to someone who is equally as unhelpful. I would very much like Gold’s Gym to resolve this problem by either extending of the Kids Club hour (noon to 1 PM on Tuesday) at the Hill Country Village location in San Antonio, TX or giving me a full refund for the Kids Club memberships.


MADDIE June 12, 2014 at 12:29 pm

They don’t care, they running the Gold’s Gym name through the mud!!! Have you tried calling their customer service line? It’s worse!! They will disregard your complaints Jessie. I too live in San Antonio TX. Corporate office no better….you can’t get a hold of anyone. As you can see there are nothing but complaints.


Douglas Bothwell June 4, 2014 at 8:21 pm

I was a member of the Gold’s Gym in Long Beach, Californian for several years and had heard numerous accounts of theft in the lock room. Never imagining I would be a victim, I continued using the locker room until I found my locker broken into one night, everything gone my clothing, shoes and keys to my car and residence. The front desk didn’t seem the least bit concerned or helpful not even allowing me to use their phone to contact a friend for help. I had to find someone who would allow me to use their mobile phone. That was more than three years ago. In spite of that experience I missed the facility’s equipment and friends I had made there. Recently I had been considering going back to Gold’s and then received a complimentary seven day pass in the mail. When I attempted to use the pass I was told in an extremely unfriendly way that Gold’s Long Beach would not honor the pass as it was intended for people who had never been to the gym and that under no circumstances would allow me to experience how the gym might have changed in term of equipment or security in three and a half year unless I paid for the opportunity. I stated that there isn’t any kind of exclusion on the complimentary mailed pass for an individual who had a previous experience with the gym, much less over three years ago. Your Staff at that facility needs to learn what the phrase “Customer Service” might mean or simply how to be courteous! You’d attract a lot more members with a friendly Staff!


Kevin Moore June 2, 2014 at 6:44 pm

I have had a lot a trouble to talk to the General Manager of the gym.Either he’s in a meeting or he’s busy with something else I’ve been trying to speak with Terrick Guindy ,for 2 weeks at the Montclair Gym.


Julieann Najar June 1, 2014 at 3:51 pm

my son is a wounded warrior ,who was wounded in Iraq in 2006. I got him into the Gym in Florissant,Mo. with Ken Russell as his trainer. and in June will be one year. by son has Tramatic brain injury and MS ,and PTSD from Iraq and an IED attack. and was not taken care of since then. I was able to get him home to me in 2013 and he is now lost 100 lbs and works on his muscles,as he could not even get up before. he loves the Gym. and his trainer. what I would like to know is my son Dennis Cabanting is on VA disabilities and is there a rate for our wounded like this. as the fee is expensive for him. but something he doesn’t want to quit .so we make it work. but he is wheel chair bound and not able to work ever again. I would appreciate any info. on how to help with this.


juan guevara jr May 31, 2014 at 7:40 pm

Member id: G1112011874

This is to inform you that I am cancelling membership for myself, Juan Guevara Jr, and for my son, Ross Guevara. I visited your gym in Brownsville located at 800 Sunrise Blvd., Brownsville, TX 78526 where I tried to cancel our membership in a cordial manner and was given a small piece of paper with information indicated that I must do this online by going to this link:


This link does not exist. I have visited goldsgym.com and looked for any link on your site map where I can cancel my membership and there isn’t one.

So, here what is going to happen:
1. I will stop payment on my credit card.
2. I will report this to the Texas State Attorney General Office.
3. I will also report this to the interstate commerce division of the Federal Bureau of Investigation (FBI) since you are crossing state lines and committing a fraudulent act.

Take your pick, you cancel my membership peacefully and we remain friends or you can spend a few bucks on legal fees. My final move will be to go to the nearest court house and file against you. Then get a mechanics lien and close you down across the state of Texas.

Try me. I’ve got lots of time to play.

Juan Guevara Jr, PhD, CDR, USN-retired


MADDIE June 12, 2014 at 12:16 pm

They wont let me leave a message. Contact me if you want to file against them. Maybe this should become a social issues…it might fall upon monkey no see, hear or speak. Anyone else want to chime in???

From San Antonio TX


Raj Jassud May 30, 2014 at 4:56 am

I am from India (pune)
Am member of gold gym from last 4years, as of now seen the worst condition of gold gym pune, have never before.
I hv some of the pics which I would like to upload on YouTube, i thought before upload it I would like to share with the gold…….
If am not able to get the answer within 24 hrs is going to upload automatically……


Dr Carla Jones PHd May 28, 2014 at 9:52 am

CEO: Jim Snow
CFO: Aaron Watkins
COO: Todd Scartozzi

Good afternoon gentlemen,
I’m writing this complaint regarding the Gold Gym on 7937 Pat Booker Road, Live Oak, TX 78233. On Sunday May 18 2014: My grandson was visiting from St Louis MO and I’m thinking of purchasing a membership for him. So I went on line for the 7-day free pass he’s 18 years old and I’m returning to TX from a five year tour in Germany (Military). The pass was issued on 5/23/2014 and he went on Saturday to play basketball and the young lady took the pass and his ID for that visit with no problem. On his departure she told him to bring the pass back on his next visit, Sunday evening I drop him off at the same location with the same 7-day pass and the desk person (James Panah) at that time refuse to honor the pass saying he must hold a TX ID. I went to find out the problem and WHY he was refused service and he asked me to speak with Brandon Castro. While speaking with Castro about the sitituation he wanted me to purchase the membership and if not we would have to leave! I asked about the TX ID which the problem and noted to him the its say’s on the pass the an” VALID” ID must be use. I then asked for the pass and James Panah had to get it out of the trash, WHAT!!!! Is this a place I want to purchase a membership from? Where is the customer service? First….you don’t know me from a can of paint, you don’t know if I was going to purchase a membership or not! This show of respect for the customer is truly DEAD! Never have I seen this type of service. At this point who would want to pay for this membership? Horrible is the only word I can use for this staff!


Scott Garmony May 23, 2014 at 4:03 pm

I am requesting that you guys look at opening a gym at the Stone Hill Town Center in Pflugerville Texas. It is a massive shopping center at the intersection of toll roads 130 and 45. It is a huge growth area. 24 hour fitness is already there but there is plenty of room for someone else. 24 hour fitness put some lower grade weights in and if you came in with all new first rate equipment you could steal their business. Thanks!!!


Merideth Harrington May 23, 2014 at 9:13 am

I am interested in speaking to someone regarding a corporate partnership nationwide. Currently, we represent 4500 companies, several major insurance companies and handle the reimbursement for fitness and wellness services for 800,000 eligibles who have money to spend on a fitness membership. That number continues to grow by 20% each month. Please contact me directly so we can discuss how we might work together to add more members to your facilities.
Merideth Harrington


J May 17, 2014 at 10:45 am

I advise that you be careful who you buy training from. Rockville Town Square trainer Danny tends to extend his training outside of the gym to any willing female, including Eun Chon. Although he is a married man, morals and ethics do affect his professionalism. Is this the type of behavior tolerated at Gold’s?


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