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General Motors Corporate Office

General Motors Corporate Office Address

General Motors Company
300 Renaissance Center
Detroit, MI 48265

Contact General Motors

Phone Number: (313) 556-5000
Fax Number: (313) 556-5108
Website: http://www.gm.com
Email: Email General Motors

Executives

CEO: Daniel F. Akerson
CFO: Daniel Ammann
COO: Timothy E. Lee

General Motors History

General Motors or GM for short was founded in 1908 in Flint, Michigan by William C. Durant as a holding company the Buick and Oldsmobile brands.

In 1909, Cadillac and Oakland, which eventually becomes Pontiac, join GM.

In 1910, Durant lost control of GM after acquiring too much debt.

In 1912, GM introduces the first electric starter in a Cadillac.

In 1918, Chevrolet becomes part of GM.

In 1925, the company acquires Vauxhall Motors.

In 1931, Opel is acquired.

By 1950, all US models are available with an automatic transmission.

In 1971, the company acquires a 34% stake in Isuzu Motors.

In 1984, the company acquires Electronic Data Systems.  That company is spun off in 1996.

In 1986, the company acquires Hughes Aircraft.

In 1990, the company acquires 50% of Saab and launches the Saturn brand.

In 1999, the company acquires a 20% interest in Fuji Heavy Industries, the maker of Subaru.

In 2000, the company takes full control of Saab and acquires 20% of Fiat.

In 2009, the company filed for Chapter 11 bankruptcy.  This resulting in a government bailout and closing the Pontiac, Saab, Hummer and Saturn brands.

In 2010, the company filed an IPO and returned to profitability.

Today, General Motors is one of the largest automakers in the world.  The company produces vehicles in 37 countries under 11 brands.

 

 

 

{ 42 comments… read them below or add one }

Tim Wysong September 18, 2014 at 7:25 pm

This is directed towards Stuart Pierce – Sierra Marketing Manager

We had a good laugh while reading the article , “New Carbon Edition adds style and substance to the 2015 GMC Sierra lineup”.

Adds style? Adds substance? Nah, don’t think so Stuart. It’s the same truck. Granted, when you slap on some makeup and add tires and wheels, oh and lets not forget that you call them 4 inch tubular side assist steps, instead of just saying what they are, really does not change anything nor does it make this a new, stand apart from the ordinary Sierra.

We know, Marketing for this generation is all about using the most unnecessary words you can think of, to describe the same old stuff that has been around for ages, yet you think that big words retooled will sell? Think again.

GM really has no clue nor concept of what sells in the Pickup Truck Market. In the Midwest, pickups are the normal way of life, and they’re not all dolled up for show, they’re strictly for work in the Oil Fields/Farmers.

When the Designers for Chevrolet/GM introduced the “Double-Cab”, we got a good laugh knowing this truck was the “Extended-Cab”, which now has door handles and opens like any ordinary door. How does it look? Stupid.

The turn-offs include “all those 90 degree angles, which by the way are not aerodynamic”, including the hideous fender-wells, which used to be contoured with the style. The 6 Cylinder Motor is gutless, and why Chevrolet/GM still offers this on the pickup line tells everyone that the Designers and Engineers are not looking to market this vehicle to the working-class, they’re trying to market this to anyone who thinks you will get better gas mileage even at $4 dollars per gallon and sitting in traffic for hours on end.

Marketing is not sitting behind a desk, thinking of, dreaming of, it is about going in the field and in this case, anything outside of Michigan, “to observe and listen”. Talk with owners of pickups in states like Iowa, Kansas, Nebraska, Oklahoma and Texas. They’re the working class that depend on their pickup trucks to do their business/work on a moment to moment basis, everyday.

For the majority of those who buy the pickup trucks, you can bet your next paycheck that they will opt to buy a new/used pickup that does not have all of the dolled up garbage that the manufacturer offers, which by the way is over-priced and useless like “a black-painted grille”, “carbon fiber graphics”, “led cargo-box lighting”.

The GMC Sierra and The Chevrolet Silverado are not new by any means, and to say they are is a lie. These vehicles like many of the vehicles that are offered by Chevrolet/GM are “letter vehicles” – parts interchangeable, and have been around for a very long time.

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colleen ADAMS September 18, 2014 at 3:15 pm

I had an issue with a tire for a 2008 chevy uplander.i contacted Bob Bell Chevrolet and was advised that The Wheel ,Tire and sensor had to be ordered.I got a ride over and paid for the parts.because I was in an emergency situation I paid for the tire on a charge card.once through the emergency I realised i did not need the tire.My father went to Bob Bell and canceled the order I was advised by my father I woyld be charged a $52.00 restock fee.i decided to keep the rim.i have left messges in order to make those arrangements and i am unable to get through to living person to assist me with my problem I am on the phone with GM customer Service @ 1 800 222 1020 and they are not able to get through Either.All i want and need Is to P/U the rim that ordered and make sure that my CARD IS CREDITED FOR THE TIRE AND SENSOR,i HAVE BEEN PUT ON HOLD AND HUNG UP ON i HAVE BEEN TRYING FOR AT LEAST 3 HRS TO ACCOMPLISH THIS ANY ASSITANCE IN REGARD TO HELPING TO RESOLVE THIS MATTER AND GET THE RIM ON MY CAR SO I CAN MOVE FORWARD IN A SAFE VEHICAL IS GREATLY APPRECIATED !!! rEGARDS Colleen Adams

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Scott Dunn September 1, 2014 at 4:03 pm

I have a 2012 equinox and all of the control buttons for the radio and the lights for the buttons have stopped working I have contacted you and got a specialist and she was very rude to me and so was the dealer now I want it fixed and the CEO of GM I think it’s you turn to make this right because I’m not the only one that has this problem

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Roger Benjamin August 22, 2014 at 5:01 am

Please forward my comment to a rep or a CEO so we know that we have been seen and have them get back to us because we take short runs we are elderly and we put up with this ALL day. Thanks

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Roger Benjamin August 22, 2014 at 4:58 am

I have a rattle when you first start up my 2014 Impala and I have to wait almost a full minute to back out of garage till rpms die down and they say the rattle is normal. It is NOT! I had an 07 for five years and never had an issue! The answer I got at Hurd Auto Mall where I bought the car is that tell the customer to wait longer before backing up. Excuse me! The rattle is very bad and this is a new car and since when do you buy a new car and then have a rattle in it. We have been getting the runaround from this dealer and nobody seems to want to hear it or help us out.We demanded to see a Chevy Rep from GM but got no answers from General manager at Hurd so far . This has been going on now for over a month. Hurd is not being cooperative at all for being one of your dealers. This was never disclosed when we bought it . I have been buying Chevys all my life. If this is a quality product why do we have a rattle, if you can’t correct this, it is not fair for me to ride around with a car with a defect. Third generation in our family buying Chevy s and 7 alone at Hurd. Please respond to this because they said they were going to contact a rep to look at this. We just want this fixed or give us a car that compares to mine with no rattle.

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Frank August 16, 2014 at 4:09 am

After hearing Mary Barra address the new GMC approach to safety issues and taking action, I am encourage to bring up a safety issue that affected me. Many may be skeptical as to how sewrious this may be but I was hospitalized and certainly would have died without treatmant. Many other GM customers may to have been affected, hospitalized or died. My intent is to help others avoid similar experiences and for GM to be a great corporate citizen and take action. The situation involves the Cheverolet Siverado venting system. The problem may have been resolved in newer models but these are great vehicles that last decades. Mine is a 1997 but I have read complaints through 2011 models. Water gets trapped in the vents becoming stagnent and creating mold. This is well documented as GMC sells a special product to clean the problem and kill the mold, Many people experience respratory illnesses as a result of mold. homes and commercial buildings can be condemned for mold. In my case I believe the mold allowed the growth of liegionella bacteria which was then vented into the cab where I breathed it. After four days in the hospital some in the intensive care unit I was released and spent the next 60 days recovering. It was not until after the illness my wife and I recognized the intense smell in the cab was caused from mold in the vents and connected the dots. The cold weather shortly after would have killed off the bacteria and the smell has subsided, Many complaints and probably sales of your cleaner have been noted. This is a potentially deadly defect. Anyone who has owned a Silverado and contracted respatory ilness, including pnuemonia and legionella or died from those problems could have been a result of your product. For anyone suffering through this it expensive and debilitating. Please take action. I hope Mary Barra will be advised of this potentially hazardous situation,. I believe she wants to make GM again the pride of American industry, profitable and ethical.

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Tim Wysong August 12, 2014 at 5:40 am

PLEASE FORWARD TO MARY BARRA, CEO GM

Here’s an interesting thought. Did you know that of the 21,000 Chevrolet Dealerships that are GM affiliated that the number of dealerships that are not is unheard of. My question to you is why are they not considered to be affiliated, yet sell your vehicles?
Those dealerships who are not affiliated yet sell your product are “a valuable financial affiliation”.
For example, Williamson Cadillac Buick GMC, Miami Florida took First Place for “Buick Dealer of the Year 2013″, yet they’re a family owned dealership.
Vera Cadillac, Pembroke Pines Florida, sells your vehicles but they too are a family owned dealership. Nowhere on their websites says they are Chevrolet.
I had a text conversation with Kayte Bianca Weiss, General Motors Web Chat Agent at Morley Companies, Inc., Saginaw Michigan today, Aug 11, 2014. This is when I learned of the “not affiliated”.
GM’s History: In 1918, Chevrolet becomes part of GM. Looks like affiliation began way back then.
On the subject of Carbon Exterior Protective Finishes, are you and GM ready to “corner the market”?
There are many reasons why I chose for GM to be the only auto manufacturer to have this process, not only taught to “all GM Auto Detailers”, but to offer this to all of the clients who purchase/lease GM vehicles, and yes this would include all GM dealerships as well. GM’s reputation was built from your clients who have purchased/leased over the years. Don’t make this an option for them to say no thanks. Every Chevrolet/GM vehicle will have this Carbon Exterior Protective Finish.
“Rolling advertisement is priceless”.
Vera Cadillac says it best “if you’re going to make a statement, don’t mumble”
Businesses I have worked out of, their revenues have increased rapidly. This happens everywhere I go.
For “a training facility”, I’d suggest for the initial “forget an off site location” and “choose one dealership in Miami Beach Florida as a platform”, where their inventory does not leave the property, eliminating risk, insurance, overhead.
Why Miami Beach Florida?
“Miami is below the winter-zone”, meaning year round stability.
All Chevrolet/GM dealerships will provide transportation/accommodations to and from Miami Beach Florida for their Auto Detailer’s. It’s those detailer’s who are going to be making their employers, not to mention Chevrolet/GM’s revenues increase, and with that this will create more jobs. Prior to training, all detail persons will sign “a disclosure form”.

I look forward to speaking with you

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jill August 7, 2014 at 7:08 pm

i have a 2004 gmc envoy xuv slt. i was very pleased with it for the first few months. i have not had the vehicle a year yet and i am on my second expensive repair in 3months. i understand it is used but these problems that i will mention seem to be hazardous. first the dashboard went. at 87800 the oil pressure went sending me into a panic thinking something major was wrong. i took it in thinking maybe i could find something out and was told this is an ongoing issue with this type of vehicle. then a few days later i’m driving and i look down and i’m going 120mph. no way so i end up having to use a gps so i could tell how fast i was going. then the volt gauge went. then the gas gauge. so it was parked and 2 1/2 months later i finally get it back. i had to come up with the high cost to fix it. so i’m driving a few days later and every bump i hit i felt like i was in a low rider. parked it and what do you know. the air shocks took a crap. so now it has been sitting for 2 weeks again cause the cost is out of this world. both these problems could have caused a major accident and possibly death. the backend now sits on the rear wheel well and i was told that i could have flipped the truck or slammed into something due to the wheel jamming into the wheel well. these should be recalls cause the air shocks should not be sitting that low when they go bad. very upset with the cost of these problems. i have only owned chevys but thought i would like gmc better like my dad. this will be the only gmc i will ever get. someone needs to look into these older vehicles instead of focusing on the new ones. not everyone can afford NEW!!

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Jeanne Benser August 7, 2014 at 1:20 pm

I have a 2006 Chevy Cobalt with no problems until the ignition recall, after replacing this my car radio died and both of the high beams burned out. I had a mechanic find me a used radio to install, GM charged them $100.00 to get the new software code. I feel this should not have been a charge to the customer. This should have been taking care of by GM with no charge to me. This is something that is a problem that GM should have taken care of to keep the customers happy and wanting to purchase another GM car. I would really appreciate an explanation for this.

Thank you,
Jeanne

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Felicia July 29, 2014 at 10:28 pm

Please forward to: CEO: Daniel F. Akerson, CFO: Daniel Ammann, COO: Timothy E. Lee

My 2003 Saturn Ion was apart of the ignition recall. After the parts were replaced, I started experiencing issues with my dashboard lights flickering, going out and my car slowing/shutting off. Once again, this only started happening AFTER the “service” provided to me at AutoNation Chevrolet Security. When I explained my situation, they were quick to dismiss me and say that the recall had nothing to do with my situation even though it sounds exactly like it. I got it serviced/inspected for $105, after holding it all day, they tell me because it is not acting up even though I described the problem, they can not fix it. I am upset that I have now had to spend $230 to replace a battery that was originally though to be the issue, $105 dollars to have someone look at it and not fix anything, and however much else I’m going to have to shell out to fix a problem that was caused by faulty engineering . You are wasting time and money that I don’t have. I NEED someone’s urgent assistance and final resolution.

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janet wright July 25, 2014 at 4:49 am

I would like to know why you don’t make the HHR’s any more? It was really a cuite vehicle. Are you going to have another vehicle like that?

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LaDonia Carroll July 24, 2014 at 9:17 pm

2009 Traverse LT maintenance,
Hello my name is LaDonia Carroll; I brought my Chevy Traverse at Reedman Toll a little over three years ago. All of my maintenance on my truck has been done at the Reedman Toll Chevy auto repair shop. The first two years that I had any maintenance completed on my SUV, the work and customer service I received was excellent. About a year ago there was a change in management, customer services and mechanics. When the changes occurred the service went from excellent to fair.
On May 20th I took my SUV in for an oil change, a week later May 27th I took it back because my check engine light came on and for the ignition coil recall. I asked them to service the above vehicle 2009 Chevrolet Traverse LT.
My SUV have been at the shop since May 27th. I was told that the Chevy mechanics at Reedman Toll had carried out a “full service”, regarding the diagnosed of a misfire. I was told it was a misfire and the ignition coil(s) and spark plugs would be replaced. Once that was completed, they realized that wasn’t the issue.
On May 30th I was told it wasn’t an issue with the ignition recoil and that they would need to do a diagnostic test on the engine days after the first service on the vehicle. After speaking to my representative for the extended warranty Zurich, I gave permission for the engine to be diagnosed to get to the bottom of the issue.
At the time of the first incorrect diagnoses of the vehicle, I was informed that the original mechanic, wasn’t able to complete the job, but this wasn’t told to me until I called to check the status of my SUV. It took all but a week to get another mechanic to check out the issue, and again, I had to be the one who reached out to inquire about the progress on my vehicle was.
I did receive at least three calls from Bradley or the mechanic within the last month that my car has been in the shop being worked on. All other contacts to Reedman Tolls representative was initiated by me or my husband. I waited weeks at a time to get a response or an update by your establishment, which to no avail was minimal or none at all. On June 23rd I received a call from Bradley regarding the issue of the car and the mechanic. After a month of frustration, On June 27th, I finally called the GM corporation office and spoke with Maxine, who assured me I would get a call back from Reedman Toll within forty-eight regarding this matter. She also stated she would call Reedman Toll and have someone speak with the mechanics to see what was going on. I was excited to know I would finally get some re-assurance that this issue would be taken care of.
Forty-eight hours came and went; I did not receive a call. On July 5th I spoke to Bradley in person. I also asked if he have his manager contact me, and I informed him that I would be contacting the General Manager of Reedman Toll. I was told that Dave Rovny was no longer his manager. I was told that they had a new manager, who I haven’t spoken with yet.
I finally left a message on Mr. Hughes (General Manager) voicemail, from which I received a return call within 24 – 28 hours; after speaking to Mr. Hughes I starting receiving follow up and updates.
Due to the uncertainty of your customer services as well as your mechanics have shown, and the time it took to find out the issue I do not have confident in your mechanics. I don’t feel safe in using my SUV. Due to the nature of my job I feel this SUV will be unreliable to drive.
You were under a legal obligation to carry out the work on my traverse with reasonable skills and care, using parts of satisfactory quality and fit for their purpose, as laid down by the Supply of Goods and Services Act 1982.
The above faults indicate that you failed to do so, and I believe that the diagnostic fee should be waived to compensate for all that I have endured with being without my vehicle. I truly believe it should not have taken two months to repair my vehicle.

Regards,
LaDonia Carroll
609.477.xxxx

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Ruby Wiederhoeft July 23, 2014 at 4:14 pm

Hello I have a 2005 Yukon Denali XL and I have a recall the ignition trouble. I had the power steering pump replaced and a few weeks later I was leaking fluid and troubles with wiring and lower part of power steering pump had to be replaced. My address: XXX S. Prairie St PO Box XXX Sherburn MN 56171. Thank you

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Heather Remington July 17, 2014 at 6:05 pm

This letter is to complain about an ongoing SAFTEY issue (14 months) that I am having with my 2008 GMC Acadia. I recently received a safety recall letter from you concerning this issue with the SERVICE AIR BAG indicator and what you thought might be causing it to come on. I called and scheduled an appointment with my local service department on July 9, 2014, to have the repair done to my car. I was impressed with the fast service and care for my care from my local dealer and I do not have an issue with them at all. I was not happy with the result, which was the replacement of the affected harness connections with soldered connections did not make my SAFTEY issue go away. I was then presented with a $765.00 quote to fix the problem by replacing the passenger presence module, which is to blame.

I did some reading on this part (passenger presence module ) and have found in the database of the National Highway Traffic Safety Administration that since 2005, there have been 14 separate recalls pertaining to more than 20 different vehicles in the United States, all because of failures or interferences with the passenger side air bag sensors, also known as “passenger presence modules”. General Motors seems to be the only company that is not willing to acknowledge that there is an issue or put out a recall like the one everyone else has. Your recent quick fix attempt has failed so let us get it together and replace the part that has always been the problem all along.

Last year when this issue started, I took my car in for service because I was concerned about the safety of my family that rides in this car 99% of the time and now I have a teenager that has started to drive as well with his friends and I want them to be safe too. All I keep hearing is that it is a safety issue but your car’s warranty just ran out and you should not drive the car and please sign this saying we told you so if you get in an accident. As a young man, I would buy a car based on how it looked. Now that I have a family, I am always looking for the best safety features to keep them safe.

Remember when seatbelts were advertised with a lifetime guarantee to always work for the life of the vehicle no matter what because it was an important to keep you safe while driving your car.

I expected a much higher level of service from your company, and I am quite disappointed. I hope to hear from you soon.

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Tina July 12, 2014 at 3:31 pm

Awful car buying expierence the salesman ruined my credit made me double pay one month went back to the dealership made me wait an hr to speak to a manager who didn’t care called corporate was on hold for three hours where I was told they didn’t care to help. I requested that the Gm of the dealership I purchased my vehicle from to call me but he was “too busy” I’m beyond disgusted with this company I’ve never had issues with my credit until my idiot salesman failed to tell me fine details of my purchase… Thanks a lot for an awful expierence.

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Janelle July 4, 2014 at 9:17 pm

I bought my 2013 chey cruz @ the end of 2013. I have had a few problems with is and not even a year of me having is a recall was put on it. I had my honda for 5 year and never had a recall. The problem im having with my car the service center can’t figure out were rhe problem is comeing from. My car surges at time, the gas pedal has a metal scrapping noise when you first start out on a freash start. The service department lubed the gas pedal, could not feel the surge. They had my car for 2 weeks for the recall, when i got my car back my alignment was off it pulls to the right the same side that my axle shaft recall is on. Now im out of my car again for them to fix a problem that should of never of happen. Im not blaming the service guys for the mistakes, Gm just made a crappy car. Ive had more problems with this car the last 6 months that ive had it then ive had with my honda and i had it 5 years only repacing a battery that i drained down. My cruz only have 10149 mile and is crappy. My honda had 36000 and i traded it in for the cruz what a big mistake i made. Never again.

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Ursula July 2, 2014 at 2:41 pm

Today we brought a 2012 Traverse in for an oil change. We were then informed that there were TWO recalls on the vehicle. Then we were told it was time to have the engine cleaned. YES THE ENGINE CLEANED. I have owned multiple cars and never told that was a necessity. So is this how you make up for all the recalls. $150.00 to clean an engine on a 2012 and its 2014. We have an extended family of over 50 drivers now and will never buy a GM again. The younger generation warned us about GM. They own Nissans, Vw and Fords and just laughed at the engine has to be cleaned. I guess that is $150 down the drain. We plan to spread the word that GM is not the company they claim to be. They are money hungry and trying to have us pay for their mistakes. NO MORE GM NO MORE GM. NO MORE GM.

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Tim Wysong June 28, 2014 at 1:10 am

PLEASE FORWARD TO: Mary T. Barra, CEO GM

After reading GM’s Goals, Innovations, Visions trying to locate how to contact you made me jump through the hoops.

In the Spring of 2003 I designed and created a Carbon Exterior Finish Process that not only protects the automotive finishes, this eliminates the use of Silicone.

Silicone is a man made lubricant “that dissipates when Heat is introduced”. All wax manufacturers put this in to their products, “making them spreadable for all consumers”, yet failed to inform that repeated applications of their wax products will over time destroy a painted finish.

Everything that The Department of Highways throws on the roads during Winter, will not scathe this finish. Bird droppings will not stain the paint.

Silicone is the key component in all wax products yet Body Shops do not use wax products because they will over time destroy a vehicle’s finish. Even on freshly painted vehicles, wax products will turn the finish dull, giving it a haze.

Having contacted several of the dealerships in Miami Florida, Williamson Cadillac, Buick, GMC, and Vera Cadillac, knowing “the salt air” is a corrosive to the vehicle’s exterior finishes, I would like to train “all GM Auto Detailer’s” how to do this Carbon Exterior Finish Process. A process done completely by the human hand.

A training facility located below “the Winter zone” means year round stability. On average the time frame for training a group is five days. Being hands-on learning is the only way this is achieved. There is no manual or book teaching the lessons of common sense.

The last five years this Carbon Exterior Finish Process has been marketed in Russell Kansas. The cost which is based on “where we live, the economy, I can give my clients the world, charge them just a little, making friends for life”.
“From a Volkswagen to a Crew Cab dually the cost is the same” – $125.00 per vehicle.

Auto Manufacturers put a clear coat on the vehicles for a couple of reasons. One was to spruce it up or to add beauty to it, the other was to protect the paint. If you didn’t have the clear coat, you would have 1930′s Enamel, which is straight color, period.

Why does the CEO need to know of this? You need to be aware of everything that is GM.

What benefit does this Carbon Exterior Finish Process provide? A permanent finish that never needs to be waxed, eliminating the cost to your clients for what wax products do not provide.

You are asking just how permanent this is? To remove a Carbon Finish, “just use sand paper”.

I invite you at the convenience of your schedule to: Precision Collision Body Shop, 703 E. Wichita Ave, Russell Kansas 67665 – (785) 483-3200 / Mark Zorn – Owner

I am based out of Precision Collision Body Shop. Here, you will witness and be taught this Carbon Exterior Finish Process, done completely by the human hand. Yes, the only machine involved is the human kind.

Under the heading of Innovations, this process “redefines the surface of the clear coat”, removing all impurities including that of Iron Ore Dust, which is from the train tracks.

Synthetic Carbon is the top coat that literally melds into the clear coat, becoming a part of the painted surface.

Who is Tim Wysong? – Born January 23, 1954 in Saginaw Michigan to the parents Paul V. Wysong and Julia M. Wysong.

Paul V. Wysong was an Engineer for GM’s Division – Saginaw Steering Gear Plant.

I look forward to speaking with you

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Tim Wysong June 24, 2014 at 6:32 am

PLEASE FORWARD TO: Mary T. Barra, CEO GM

After reading GM’s Goals, Innovations, Visions trying to locate how to contact you made me jump through the hoops.

In the Spring of 2003 I designed and created a Carbon Exterior Finish Process that not only protects the automotive finishes, this eliminates the use of Silicone.

Silicone is a man made lubricant “that dissipates when Heat is introduced”. All wax manufacturers put this in to their products, “making them spreadable for all consumers”, yet failed to inform that repeated applications of their wax products will over time destroy a painted finish.

Everything that The Department of Highways throws on the roads during Winter, will not scathe this finish. Bird droppings will not stain the paint.

Silicone is the key component in all wax products yet Body Shops do not use wax products because they will over time destroy a vehicle’s finish. Even on freshly painted vehicles, wax products will turn the finish dull, giving it a haze.

Having contacted several of the dealerships in Miami Florida, Williamson Cadillac, Buick, GMC, and Vera Cadillac, knowing “the salt air” is a corrosive to the vehicle’s exterior finishes, I would like to train “all GM Auto Detailer’s” how to do this Carbon Exterior Finish Process. A process done completely by the human hand.

A training facility located below “the Winter zone” means year round stability. On average the time frame for training a group is five days. Being hands-on learning is the only way this is achieved. There is no manual or book teaching the lessons of common sense.

The last five years this Carbon Exterior Finish Process has been marketed in Russell Kansas. The cost which is based on “where we live, the economy, I can give my clients the world, charge them just a little, making friends for life”.
“From a Volkswagen to a Crew Cab dually the cost is the same” – $125.00 per vehicle.

Auto Manufacturers put a clear coat on the vehicles for a couple of reasons. One was to spruce it up or to add beauty to it, the other was to protect the paint. If you didn’t have the clear coat, you would have 1930′s Enamel, which is straight color, period.

Why does the CEO need to know of this? You need to be aware of everything that is GM.

What benefit does this Carbon Exterior Finish Process provide? A permanent finish that never needs to be waxed, eliminating the cost to your clients for what wax products do not provide.

You are asking just how permanent this is? To remove a Carbon Finish, “just use sand paper”.

I invite you at the convenience of your schedule to: Precision Collision Body Shop, 703 E. Wichita Ave, Russell Kansas 67665 – (785) 483-3200 / Mark Zorn – Owner

I am based out of Precision Collision Body Shop. Here, you will witness and be taught this Carbon Exterior Finish Process, done completely by the human hand. Yes, the only machine involved is the human kind.

Under the heading of Innovations, this process “redefines the surface of the clear coat”, removing all impurities including that of Iron Ore Dust, which is from the train tracks.

Synthetic Carbon is the top coat that literally melds into the clear coat, becoming a part of the painted surface.

I look forward to speaking with you

Reply

ricky hudson June 22, 2014 at 1:43 pm

Like to thank gm for building a great 1992 1500 sierra 2 wheel drive with a 305 motor. It just turned over 500000 miles. Never had one problem with the engine. Still runs great. Bought it brand new

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Toby June 8, 2014 at 7:58 pm

I bought a brand-new 2009 Gmc silverado 1500, now 41000 miles and its using oil. And all the dealer wants to do is change the oil and watch it . But also said they would see what they could do but would not pay for all of it. First off with what I paid for this truck which was to much any way , but to have low mileage and now using oil. Is pathetic, you all knew about this problem and never recalled them. Thinking I may need an attorney, if it’s not fixed , and paid for in full by GMC. I will never buy Gmc again.

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marlin harris June 4, 2014 at 2:43 pm

last June I purchase a 2008 Saturn Outlook for the first stepin owning a new Arcadia since June of last year I’ve had two recalls on this 2008 Saturn outlook when I bought the outlook it was appraised at 16,800 now a year later all I can get for it is about half of that even at the GMC dealership because I’m so upside down because of the recalls can’t refinance because of the recalls so now I’m stuck paying for this 2008 Saturn Outlook the outlook that GMC is recalling the banks won’t refinance itI’m paying enough to own two vehicles only because it is being recalled 2 to 3 times in a year since I’ve had it so there goes my wifes dreams of owning the Arcadia she always wanted I’ve told her look at it from the bright side of things even the Arcadia is being recalled it sure will be nice if GMC would bail me out of this situation like we the taxpayers bailed GMC out of there situation

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Gary Miller May 26, 2014 at 8:34 pm

I will NEVER buy a GM product. All of your domestic, overseas and environmental problems, ripping off the tax payers for $10B and finally your ad ref May celebrations. Cinco de Mayo, Mother’s Day and Graduation. Only mention of Memorial Day is at the end about a sale on that weekend. Cinco de Mayo but not Memorial Day? Are you serious?

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Kenneth rhoades May 23, 2014 at 9:56 pm

I purchase a chev Malibu in 2005 from terry Cullen in jonesboro ga i have put a batt.and alt. in it that is all and it has almost 400,000 miles on it and drive it five day a week 96 miles a day would not have nothing but a Chev and I have a 2011 silverado

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terry meaux May 19, 2014 at 3:20 pm

good afternoon, i have a fellow co-worker that purchased a new 2014 gmc truck 2-3 months ago , he told me that he contacted GMC customer service , reason he contacted service center for help buying a New truck , he told me he received BOTH GMC discount and the company ( Woodgroup PSN ) fleet discount , but he had to call or e-mail the gmc service center to receive Both the gmc incentive discount and the company wgpsn employee Fleet discount , can you help me , i already HAVE the fleet discount number , now i need to know Who i need to contact with GMC service center for them to call the dealership i choose to purchase a new 2014 truck to receive Both discounts
thank you for your time , and hope i can purchase a new truck with GMC

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Brenda nadal May 1, 2014 at 4:28 pm

Will nevvvvvvver everrrrrrrrrrr buy a gm car again bad cust service don’t care about your compliant or any it only about them gm look up what do you see the sky no It god looking down seeing all the bad thing your company is doing to all the people that believed in your company with out us you are know body do t buy a gmc car /SUV/anything from this company I emailed you CEO nothing happen sent a letter nothing happen 2 mos now the car is sitting in ala at gm dealer and the car broke down when I was on vacation your sv711280364551 read this case

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Monika F. Smith April 5, 2014 at 4:03 pm

Monika Friedemann Smith

I have always owned Chevy cars and I had my share of problems over the years but to not fix problems and sell vehicles with defects is right out breach of contract and bad faith business and trade practices..the worst thing is that I feel sorry for all the dealerships and their employees that have to deal with this mess..I own a Chevy Cobalt 2010 and I have two recalls on my vehicle GM told me about yesterday ..yet my dealer says only one shows on their system…GM tells me that they are sendind letters out on the 21st and 28th of this month..HUH!!!????..REALLY???…that is really lame and irresponsible and I do not feel safe to drive my car with a Electronic Power Steering Assist and Ignition Swicth Recall..oh and then I am told that all the time I have to spend going back and forth to the dealer… taking off from work and gas used…..will not be compensated…sorry GM..TIME IS MONEY..and MY TIME is just as valuable as yours…this is aggravating at the least …but most of all I feel it is a betrayal of the customers trust in GM and its products…how can I trust that the BIG FIX will reallly fix the problem????….my Electronic Power Steering Assist was replaced in 2010 and yet will be replaced again due to the same problem..so it was really never fixed and the dealer could never figure out what the problem was..and it always stated that problem could not be duplicated….and what about other electical problems that these Cobalts are having???…if your power goes out on the car and you have a crash the airbags will not deploy..no matter if both or one of the two recall issues my vehicles has fail…how about GM taking back all these lemons and give their customers a new car that has none of those problems…I drive a 114 mile round trip to work everyday..I do not feel safe in my vehicle and other vehicles like mine being out on the road….GM..for their deceptive business practices and breach of contract should replace all those cars with a new ones..cars that do not have any recalls…that would be the right thing to do…to keep their reputation and their customers…and all cars need to be pulled of the roads imediately….

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Richard Cardenas April 2, 2014 at 10:25 pm

I will not buy another Chevrolet

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keith April 1, 2014 at 10:30 pm

Hi your new ceo is doing a great job.For Daniel f.Last night I went online at gm at chat.I talk to Melesa at 7.00 pacific time.I told her that I had a 2004 Pontiac grand am,i ask if I had any recall parts.said no.I told her back in 2009,2007,recall on parts.I asked if I was on recall,said no.i told her I looked it up on line-found,june30,2004.apr07,2009,potential units affected 16270,recall number-45623,45623,56409.exterior lights,fuel system,storage tank assembly,persure relief..said I need to contact recall information 1-800-762-2737.my email keithsurXXXX@hotmail.com my number831-334-XXXX.santa cruz ca.

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Jack Barnes April 1, 2014 at 5:11 pm

I have been on hold for over 20 minutes and waiting. Maybe I am not as important as a Share holder lets see Share holder/ former customer who’s more important??? I finaly got a man From overseas who documented my complaint. I am sure your going to say too bad and I am screwed. Just like I will to GM next time I buy a truck!

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dlk April 1, 2014 at 2:27 pm

The new recall for the Pontiac G6 includes 2006, 2008 and 2009. What about my 2007 that I just spent $700.00 on to get the power steering fixed?? Why not include that??

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Bruce March 23, 2014 at 8:33 pm

We bought our first GMC Acadia 2008 in 2013 a few mths after we took a read trip to North Carolina and had to rush to the nearest GMC dealer there because the sun roof was leaking so bad we had to take cover. Its a beautiful vehicle but what sense is it all the up grades are there and you have to worry when it rains. I still have a mortgage on this vehicle of $21,000, plus repairs that’s not easy for middle class and I don’t think this is fair to the customers who is not getting any satisfaction form anyone when it comes to this kind of problems, no one wants to take responsibility when it comes to the customers. And this is what the problem is today. I will really appreciate if someone can take time to look into this matter and help us resolve this issue asap. If we are going to keep our jobs here home, then we need to a better job. Thanks for your consideration into this matter.
Disappointed Customer

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beth March 19, 2014 at 2:12 pm

I have a.2004 Oldsmobile Alero that has over 200k. Still runs like a dream. It my first car.

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Sherlvon Brooks March 19, 2014 at 11:05 am

It is taking a long time for GM to investigate and respond or keep my daughter updated about the car fire that happened on 2/25/2014. The 2007 Chevy Cobalt goes up in flames in Nashville, TN. Thanking my Jesus she was able to get out of the car before it blew up in flames. Our concern is whether it’s a manufactured default, or repair fault to cause an electrical fire with the car. If we could be kept up to date with the process would be helpful.
One thing we do know, somebody is at fault. My concern is finding the origin of the fire.
GM, get busy and do what is right.

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Michael Schmitz March 7, 2014 at 8:50 pm

I have instructions of how to build a GENERATOR that make’s vehicle’s run without plugging in. If your interested, send me a letter of what its worth to you and what your willing to pay for my Generator. My reason for contacting you is because TESLA MOTORS is getting ready to implement a new factory in silicon valley in California to build their little cars and sell for $35,000. each, whereas their generator is some what like mine, NO PLUGINS. Would you be interested and I’m contacting Fords and Dodge, since I already contacted the aircraft industry. A THOUGHT for you= my last Solution implemented by another Nation TURNED OFF Global Warming, confirmed by our Satelite reports 11/28/2012. If interested send me a letter to p.o. box 128, South Bend, Wa. 98586. MIKE

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N. Arnold March 5, 2014 at 8:03 pm

I just wanted to thank GM for putting out the flawed 2014 Silverado. Mine currently has 4200 miles and has been back to the dealer at least 6 times in 5 months of ownership. GM refuses to accept the fact that they produced a vehicle with HORRIBLE FM/HD radio quality, vibration issues and a 4wd system that has a high pitched whining noise when its engaged. According to GM all of my problems are “normal” characteristics of this vehicle. If you are car shopping and looking to purchase the 2014 Silverado visit http://www.gm-trucks.com before you make a purchase. This site is very informative and will point out just how many problems there are with these trucks. Sure all vehicles will have problems, but if your search other forums for other vehicle brands, none compare to the complaints on the GM forums…

GM only wants to stick their heads in the sand long enough for you to go away. The customer service line is a total joke and they only act like they care. I want GM to repurchase this vehicle in the worst way so I can cut ties with GM altogether and get back into a Dodge Ram. I had a 7 year old Ram that went into the shop once for a TSB repair. I am totally disguted with this greedy company putting cheap parts on these high priced trucks. Then when the parts fail or do not work as designed, they hide behind the everything is “normal” saying!

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PENNY BROOKS February 28, 2014 at 6:16 pm

OUTRAGED, TO FIND OUT THE REASON MY ENGINE STALLS, IS BECAUSE YOU KNEW ABOUT FAULTY IGNITION SWITCH, SINCE 2004! THIS CAR IS A DEATHTRAP, HAD ANOTHER RECALL FOR POWER STEERING, WHERE I TOOK IT IN. MY 2005 COBALT HAS STALLED, WHILE GOING DOWN THE ROAD AT 55 MPH, THIS IS THE SCARIEST THING EVER. YOU CANT STEER! YOU HAVE A RESPONSIBILITY TO MAKE SAFE VEHICLES FOR THE CONSUMER. BUT MOST OF ALL YOU HAVE A RESPONSIBILITY, TO DO WHAT IS RIGHT AND RECALL, WHEN YOU KNOW OF A PROBLEM, AND NOT A DECADE LATER! BETTER HOPE THIS DOES NOT HAPPEN TO CAUSE MY DEATH! THIS IS PATHETIC!!!!!!!

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J. Catalfo February 16, 2014 at 6:36 pm

I tried emailing GM. I tried faxing GM. Nothing worked.

I am forced to mail my letters to persons authorized to take action and resolve my issue.

Joanne

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Joanne Catalfo February 16, 2014 at 6:31 pm

Joanne Catalfo
XX Shieldmark Cres.
Thornhill, Ontario
L3T 3T6

February 16, 2014

General Motors of Canada Limited
Customer Care Centre #163-005
1908 Colonel Sam Drive
Oshawa, Ontario
L1H 8P7
Attention: Jamie Dewhurst, District Manager Customer Care and Aftersales, GMC Toronto, Canada
Dear Sir/Madam:
Further to my letter of September 3, 2013 regarding a transmission issue that has since been communicated with Devin Houston, Executive Review, whereby the 2007 GMC Acadia had $71,000 klms when it broke down in Picton, Ontario. The truck was towed to Napanee dealership on July 25, 2013. A new transmission was coming from United States and shipped to Sudbury, Ontario by mistake. A further delay was caused by the dealership when a bolt was been broken during installation and charged us for it. It took 3 weeks for the truck to be ready for pick up at a cost of $4,332.39.
We accepted Devin’s compensation to us for $1,310.74 on September 23, 2013. To date, we have not received the $1,310.74. We have been in contact with Devin once a week for the past 3 months in order to follow up as to why we have not received the funds. It is now almost 5 months that we have been trying to get compensation. We have not been getting our calls returned for the past month so we contacted customer service last week and confirmed the amount is on record. At this time, I would like to request an additional 35% to be added to $1,310.74 and to be received no later than Feb. 28 2014. Otherwise, my experience and history with GM will no longer remain confidential.
Regards,

Joanne Catalfo
Cc: Alicia Boler-Davis, Senior Vice President, Global Quality & Customer Experience
Cc: Corp. Office, Detroit, MI 48265

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Laura January 6, 2014 at 5:11 pm

Very disappointed by the advertisement I saw in a magazine today. The all new 2014 Sierra on top of a glacier. Next to it is a submarine that has broken through the ice but the submarine has fair water planes. There is no way a submarine with fair water planes could brake through the ice. Someone messed up. Oops

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Qiana Wilson November 19, 2013 at 6:13 pm

I bought a 2008 Buick Enclave in May 2012. Within days had to get rotors replaced. Shortly later had to buy tires.Months later had to replace battery. AC broke, had to get that repaired as well.Replace bulbs twice. Now at 48,xxx miles my transmission needs replaced. Thank God I bought a extended warranty. However there is a $100 deductible and they are recommending a transmission flush and alignment that is not covered by warranty which I feel should be part of the transmission replacement. I had had several forms and reviews and apparently there seems to be several compliants about the 08-09 transmission issues and GM is aware but won’t do a recall. I am high disappointed that I have put $10,000 down on this truck, $1000 on tires, $200 on a battery, $25 on bulbs. Now cause of your faulty transmission I have to pay $310. Which should be waived didn’t even own this truck for 2years. I had a envoy before this for 7yrs. Never nothing major needed repaired. After this Enclave I WILL NEVER BUY ANOTHER GM again. And will advise everyone I know not to do so. Money down the drain! Close to the holidays and I have to take away from my kids Christmas because I have to pay for this piece of junk to get fix. Truck is nice on the eyes but nothing but a BIG A** HEADACHE. It would be nice if you cared about your customers. Qiana Wilson

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lindsay September 17, 2013 at 2:41 pm

this number is a joke. dont use it. It will get you to their “corporate customer service” who then refuses to give ANY information of how to contact the actual corporate office.

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