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Firestone Corporate Office

Firestone Corporate Office Address

Bridgestone Americas, Inc.
535 Marriott Drive
Nashville, TN 37214

Contact Firestone

Phone Number: (615) 937-1000
Fax Number: (615) 937-3621
Website: http://www.firestonetire.com
Email: Email Firestone

Executives

CEO: Gary Garfield
CFO: Christine Karbowiak
COO: Eduardo Minardi

Firestone History

Harvey Samuel Firestone founded the Firestone Tire and Rubber Company  in 1900 to supply rubber tires to wagons and buggies.

Harvey Firestone had a personal friendship with Henry Ford. Ford saw the potential market for tires for automobiles and Firestone tires were chosen to be the original supplier of new and replacement tires for the Ford Motor Company.

In 1998 Firestone was bought by Bridgestone Tire Company Ltd, a Japanese company that was founded in 1931 by Shojiro Ishibashi, for $2.6 billion.

Firestone was renamed Bridgestone/Firestone, Inc in the United States and is the largest subsidiary of Bridgestone.

The company was again renamed and is now called Bridgestone Americas (BSAM).

Today Firestone has 40,000 employees.

{ 23 comments… read them below or add one }

jeffrey bledsoe November 25, 2014 at 11:56 am

I have file a complaint for the third time, and I’ve still haven’t resolve this issue going on four weeks now. I do trust that someone will look into this situation and be able to make a decision that will be the right one. I have to tell you how sadden I am to have been going through this problem for four weeks. All I’ve experienced is how firestone has been trying to convince me that my car was not running at all when I brought it in. The truth of the matter is, my car was RUNNING as long as I kept my foot on the pedal, now how did I get to where I am today; I DON”T KNOW. all I ask is that firestone would fix what they messed up. Not try in push me off as if I don’t matter. Everyone sounds very friendly as if they care but NOTHING is being done, come on FOUR WEEKS!!!! I have been without my car as if it’s nothing to them. What is our world coming to? is this business or a scam? come on firestone WHAT ARE YOU GOING TO DO? I pray that God deal with all false witnesses and the truth be made known. No one should ever had to go through what I’m going through. But as I’ve read all the other complaints my heart is sadden to se how in America we are being taken advantage of. God Bless America!!

Sincerely Disappointed Still,
Jeff Bledsoe
Raleigh,nc

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BROOKS ERGLE November 1, 2014 at 12:42 pm

I researched for the best deal on 2 tires available and found Mark @ the 014257 Firestone store in Jax, FL.who said the tires would need to be ordered since they were out of stock on that particular tire. I was quoted $78.99/tire plus additional fees. While waiting for my tires to be installed, I found the tech., talking to his friend whom was feeding a dog, chicken bones. My car was in the air unattended, and when asked whom was working on my car, the tech. admitted that it was he. Additionally, he started replacing the 2 tires not intended to be replaced. I addressed the situation to the manager and was given a discount on Firestone tires (obvious) for my “wait time”. Now, I will have to buy the same type of Firestone tire, since it is common knowledge that you don’t run mismatched tires on your vehicle, spending nearly $100 more than I had originally budgeted. I work for my living. I don’t steal from the little people. Surely, this is not what Harvey Samuel Firestone had envisioned for his company in 1900. Obviously, Firestone tires are not of quality, as advertised, if they are offering them in place of a previously quoted cheaper tire to cover up for their employee’s intentional “mistakes”.

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Lance October 29, 2014 at 5:52 pm

Lance Allstun
2007 Acura TL (current vehicle)

Firestone Customer Care,

My name is Lance Allstun.

At this point, I’m angry and outright disgusted with the lack of professionalism and customer service I’ve experienced on my latest visit to a new store. The past three weeks have been frustrating and disappointing due to the ongoing work being performed at the following Firestone store:

Jeff, Ruben, and Jesus at:
9823 Katy Fwy, Houston, TX 77024
(713) 401-3946 OR (713)464-2688

I normally entrust my repairs and maintenance to the Firestone location on Little York in Houston. The store manager there, George, has always taken good care of me since I moved to Houston. The only reason I considered the Katy Freeway location is because they were the only location open on Sunday when my serpentine belt began squeaking. I love my car so I considered this an emergency and brought it in for repair.

The store manager called me later that day to tell me my serpentine belt was in bad shape. I inquired about replacing all the belts including the timing belt/water pump. The total job including some other work to be performed was around $1260. I agreed to this. It’s a lot of money but worth it to me to keep my dream car running for the next decade.

What was supposed to be a 24 hour job, turned into an utter disaster. The mechanic installed my timing belt incorrectly and tried to start my car, instantly damaging my valves. Firestone decided to tear off the top end of my engine and repair the valves. They eventually replaced 12 valves and several other components, although I couldn’t tell you exactly because my receipt is illegible (no toner in printer).

Over the past three weeks, Firestone has wasted countless hours of my time and turned my dream car that always started on the first turn and purred deeply into what sounds like an old clunker with a permanent check engine light on blaring in my face.

The store manager, Jeff, is not taking responsibility for the damage his technician caused on his watch. Everything has been a struggle with this Jeff. I wish I had never stepped foot in his store.

As much as I like Firestone for most maintenance and repairs, I would not bring my Acura TL in for a head job and valve replacements even if I needed it. This was serious damage and the repairs should have been performed (and my car tuned) by an Acura specialist. None of this work was needed when I arrived and I did not come to Firestone to have this type of work done. My car ran perfect. Once the mechanic damaged my engine, my car should have been sent to Acura for repair. From that moment forward, Firestone has only been concerned with getting my car “running” regardless of the other damage, lights and noises that are present now.

My car now makes a ticking sound like an old car and has an engine light that won’t go off. Firestone damaged a solenoid component on the top part of my engine causing my engine light to come on. A smoke test resulted in a quote for me to pay an additional $300 to replace this part that was damaged during its removal and reinstallation by them. This part would never have been touched had the mechanic not damaged my engine. Returning my car to me with a check engine light on after damaging my engine is ridiculous. Asking me to pay more money to fix the damage they caused is outright rude. This is only one example of how bad the work performed and customer service has been at this location.

I entrusted my car to Firestone to perform the kind of preventative maintenance that would prevent this kind of serious damage from occurring in the first place. I understand the mechanic made a horrible mistake, and I was patient and understanding even when I heard my engine wouldn’t start and then would take over a week to fix. Now it has been three weeks and it is clear this Firestone store has no intentions of fully correcting their mistake.

All I want is for my TL to be in as good a condition as the day I brought it in.

Thank you,

Lance Allstun

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Luwanda Reed October 18, 2014 at 1:56 pm

I just left firestone in Riverside Ca, my visit with them cause I had bought 4 new tires 2 months ago. Yesterday I had two flat tires so, towed my car into firestone today. the manager Peter help me and told me, that the damaged done to cause both flats where my fault something I did while driving, like running over a pot hole. he also said there was no warranty for my tries, I spent $400 for two new tires I drive a Saturn view with 15in tires what tire cost 200 a peace for a Saturn view.

I hope this will get fixed soon how are you in business? you build on reputation but your employees are hurting your brand name. Please train your staff not to rip off 71yr old women

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d clark October 17, 2014 at 4:39 pm

I had work done by the firestone in naperville. Car broke down and they had it towed by axel towing in sugar grove. The tow company did damage to the car and wont fix it. Firestone wont stand behind it and help us even though its their tow company and now that the district manager is involved (Joe) they wont hardly talk to us anymore. Getting a lawyer .

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David October 6, 2014 at 9:48 pm

I went of one of your locations in North Carolina to get a state inspections, I had then told that my vehicle did not past State inspection because my serpentine belt was cracked. They took me out to show me it, I could not see the cracks in it. I then left an went to replace it myself . After doing so returned to complete the inspection , had asked them how long a belt lasts an they told me 100,000 miles , I had this replaced at a Chevrolet dealership at around 80,000, I only have 123,000 miles on it now. I believe that this is what you would call a RIPOFF on their part. You needed a micro scope to see the so called Cracks in the belt. I have the belt and will be contacting the State of N. Carolina in regards to this matter of ripping off the general public off. Also over heard stories they were telling other customers what repairs would cost to have work done, amazing the prices they said ????

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Jordan Ashlock September 29, 2014 at 4:16 pm

I’m currently stationed at luke afb in Arizona . I had a bad flat tire so I went to the Firestone on base. I inquired about my tire and they told me it needed to be replaced but they did not have my tire type in store so they had to order it. Two days later that new tire that they put on that I paid 189 dollars for goes flat. I call that Firestone and they tell me to come in , when I get there they tell me the tire needs to be replaced due to a nail messing up the inside. The employee told me that since it was not from their store I could not get it replaced without paying for a whole new one. I just paid 189 dollars for a new tire and now I have pay another 189 for another new one. I am completely frustrated with the business I was giving.

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Lori Slavich September 29, 2014 at 1:47 pm

Cross Gates Firestone in Slidell La, where I have purchased tires for almost 20 years for four vehicles multiple times, just informed me that they did not include road hazard on my last purchase just two months ago & now I’m in Arlington Tx with a bunk tire and no warranty! $800 for tires and no warranty?? I’ve always had it & that’s why I buy Firestone tires. The nice people in Arlington are taking care of this for me but I will not ever buy another tire from the Cross Gates location & neither will the rest of my very large family who live in the area. You are boycotted & I will blast you on public media.

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angry September 29, 2014 at 12:24 pm

I went in for a 22 dollar inspection and came out with a busted break line firestone needs to be shut down if I would have gotten on the express way instead of going home I probably wouldn’t be here… and of course they took no responsibilty thank you firestone in hillside IL for almost taking my life now ur being sued

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Yvonne September 23, 2014 at 3:27 pm

After 2 days of the worst customer service ever, Firestone @ Cloverleaf Mall, Richmond, VA. I was told by customer service to go to another Firestone to get the service I wanted. Firestone @ McGuire Circle in Richmond, VA treated like customers should be treated (with respect). Thanks Jerry (store manager

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Renita Mitchell August 30, 2014 at 4:14 pm

This is totally ridiculous that Firestone Humble, TX is refusing to fix my car, because I called Cooperate on them. This is so childish for grown men to be acting like children. I have never heard of such a thing, just fix my car and send me on my way and I will never return again. Don’t they know customer service is everything!

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Renita Mitchell August 30, 2014 at 12:44 pm

I have taken my car to Firestone several times, each time being dissatisfied with the service. This is the worse place to take your care to be serviced. They are dishonest individual’s out to take advantage of woman. I will never recommend this place to family, friends or co workers, I am very disappointed in the service, I have received. They always come up with excuses why this has happened to your car, but they will never admit when they’re wrong. I am a woman and I feel they have totally taken advantage of me. What a trouble thing to do to innocent people.

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Patricia Mibb August 11, 2014 at 11:27 pm

I first went to Firestone last Friday August 8th for them to look at my car where I had been told i had a exhaust manifold leak. They quoted me a price of 577.00 to replace the manifold. When I explained I didn’t have that much money, they invited me to fill out a finance form Well to my delight and relief I was approved for enough to fix my car. They told me to bring it in this morning at 8am, i was there. I called them at 11:30 to my surprise they had not even started on it but I was assured it would be ready by 5:30. I called him again at 3:30 to see how it was going, he told me he wasn’t sure if it would be finished today but he would try. I called again at 5:00 and he told me that the bolts was rusted therefore it would be tomorrow. I told him I needed my car for Dr appt tomorrow and he told me that I could come get it. So, when I got there my car was still parked in the same place I parked it this am, it was obvious that it had not been moved. He flat out lied to me. They never even put it on the rack but let me go all day without a vehicle and not even one phone call to let me know they couldn’t get to it in stead it was easier to lie! Too, I really believe they were charging me too much for that job. I was going to use them for several things I needed done, but they lost a customer today.

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Amanda McCarthy August 7, 2014 at 9:12 pm

I have received nothing but horrible service from this company. I had a wheel hub barring replaced on my vehicle in April, the part was never installed correctly. I took it to a Nissan dealership because I had several lights come on, they told me all the lights had to do with the same Hub that was replaced by Firestone less then four months ago. I had to pay the dealership $136 for the Diagnostic test for them to tell me that Firestone has installed the Hub incorrectly and that I needed a new one. I asked them to refund me the money that I had to pay the dealership since that was the only problem with my vehicle. The district manager will not return any of my calls, the store manager assured me that my vehicle would be finished by lunch and was not. I would not recommend Firestone to any one. Terrible customer service!!!!!

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john June 10, 2014 at 10:22 am

This company is going to face a class action lawsuit for scamming customers.

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Pamella Roark May 14, 2014 at 9:57 am

Looked online for a tire quote and noticed a BUY 3 TIRES GET ONE FREE. THE SALE PRICE IS $100.49. Under the sale price it says REGULAR PRICE $133.99, and this regular price line has a line going through it. There is a quote link that took me to another page and it priced the tire at regular cost and get 1 free. I called the Springfield store on Glenstone and they gave me their District Manger Melissa VanCastle to call. After explaining the problem she agreed with me and then transferred the call to David. David said that this is legal practice and in order to get the advertised buy 3 get 1 free that I would need to pay $401.97. THIS IS WRONG! I should be able to buy 3 get 1 free at the advertised sale price of $100.49 and pay $301.47 plus any taxes and fees.
Furthermore, after David told me that this is a legal advertising practice in advertising, he also stated that I should return to school. Is this how your managers treat your customers? How long has your company been running this SCAM?

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Peter Fowlkes April 30, 2014 at 3:14 pm

Reference no. 2067565 complaint, fire stone store, 9970 lower buckeye tolleson az.a racist word that I was addressed by one of the employees, at that store I went there to put air in my 10 speed bick, the employee approached to assist, can I help you bub, the word bub is defined as negative, word for me and my family and race, it depicts me in the definition and manner of ( little boy ) terminology used in slavery and our fight for equality here in America, this fight is now in it’s 400 year existence, I am not be reminded of of struggle for justice, by an employee of fire stone or any other corporation, this remark is in definition is and always be in same gesture as the word ( n***** ) the proper response to responding to one in need is and always be may I help you sir, or mister, or by name I will not accept anything less, this my right, this employee was and is in violation of that right, and demoralization, will not be tolorated from me or my family members, I am not a (bub) and will not tolorate it not one second, I do have to be reminded of our fight for justice I expect you will do what is right to resolve the ignorace that is within this person, I know who I am, historicaly and biblically, 100% I know truth and I know falsehood, I know it’s origin. From genesis to revelation I know the truth, this employee knows the hurt that why he inflected it for that pupose pain and mental stress on the mind, this not be tolerated at all

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Jimmy Bradley March 21, 2014 at 10:02 pm

I had the oil changed in my BMW at your Lagrange Park, IL store. When I recently went to have the oil changed again, I was told the tech was unable to remove the oil pan plug, due to the plug being powered drilled in place. When I informed your store manager that, they were the one who had done this, he denied it being possible because the plug should be tighten by hand. Also the same service broke the oil filter rubber mounts and spilled oil on the engine and bumper of the car. The service experience was horrible. They never offered to attempt to rectify this in any manner. I took my car to BMW dealer the repairs of the stripped oil pan plug and the filter mounts will be $683.36. I’m seeking a response from your management team. Is this what you call “GOOD CUSTOMER SERVICE”.

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Randy Williams March 18, 2014 at 12:21 pm

I call rebate reward line I explain to the supervisor Jesus that we was given the wrong paperwork from the Firestone store where we purchase the tires. I explain that Bridgestone said, I need to contact Firestone because it was there error. He said, sorry they can not do anything & contact store manager. I ask for his superviors name he refused to give me that information. Then refused to give me his last name. I told I just want right a letter to upper management about my concern. I will never spend a dollar with a firestone. If you have those type of individual working in a area of services. You see why store are closed. We have other company cars they will not be gettiing our business. It is not about rebate, now it is about the services

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maja chengly February 19, 2014 at 1:35 am

this is to let you folks know one of your newark,ca store employees stole my car and transfered ownership of my car in his name. now i think i have a law suite against him and yiour firestone co. i would like to speak too high ranking person in this co. real soon. my number is 510-342-XXXX

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Alan February 10, 2014 at 4:07 pm

How is store manager can get his 2w before everybody else and I longer work there I ask store Manager to see what going never get any answer
Other employee can bring wife there when work on car at Chalmette store

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Jack R Smith November 2, 2013 at 11:39 am

I would like to contact your advertising/marketing department. I am a Voice Over Talent and would like to ask if you are accepting voice over demo submissions?
Thank you for your time and consideration.

Best regards,
Jack

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Debbie July 13, 2014 at 8:22 pm

I went to the Spokane, Washington Firestone downtown 7/13/2014 at 4:30 to get a oil change. Store doesn’t close until 6. There was 1 vehicle in the shop with customer in waiting room. There was 2 or 3 auto techs in the shop and the manager which is a woman told me no I couldn’t get my car in as she was waiting for someone to come in and get a nail removed out of their tire. I then called the Spokane Valley Firestone and the guy answering the phone says they could not get me in as they have a tire sale going on. I will take my business somewhere else, I have been a regular customer for many years and the rudeness of the manager made my decision.

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