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Farmers Insurance Corporate Office

Farmers Insurance Corporate Office Address

Farmers Insurance Group, Inc.
4680 Wilshire Blvd
Los Angeles, CA 90010

Contact Farmers Insurance

Phone Number: (323) 932-3200
Fax Number: (323) 932-3101
Website: http://www.Farmers.com
Email: Email Farmers Insurance

Executives

CEO: Jeffrey J. Dailey
CFO: Scott R. Lindquist
COO: Jeffrey J. Dailey

Farmers Insurance History

Farmers Insurance Group was founded as Farmers Automobile Inter-Insurance Exchange in 1928 by Thomas Leavey and John Tyler.  The first office was in Los Angeles, California where the company is still headquartered today.

In 1935, the company launched a division specifically for truck insurance.

In 1942, the company launched a division specifically for home insurance.

In 1950, Mid-Century Insurance became a subsidiary of Farmers.

In 1953, the company acquired New World Life Insurance Co.

John Tyler died in 1973 and Thomas Leavey became CEO.  Leavey retired in 1978.

In 1988, Farmers was acquired by BATUS Inc. in a hostile takeover that took 8 months.  Zurich Financial Services was created as a holding company for Farmers Insurance.

In recent years the company has acquired several larger insurers including Foremost Insurance Group in 2000, Bristol West Holdings in 2007 and 21st Century Insurance in 2009.

Farmers is currently the third largest provider of consumer home and auto insurance in the US.  They current insurance over 20 million individual policies.

 

{ 40 comments… read them below or add one }

Burt Riviere September 17, 2014 at 11:00 am

After 26 years with Allstate we thought we’d seen all the insurance scams but Dailey came up with a new one: Hire dishonest agents and have them low-ball premiums to get business knowing they will quit and then assign to another dishonest agent and cancel the policy and keep the premium. The criminal practices are known to the insurance commissions who are under staff and can’t chase the con artists.
Very clever Jeff Dailey, etal.

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Carlos Carter August 27, 2014 at 12:23 pm

To Whom It May Concern,

On July 15, 2014 at 2:00 pm I had a scheduled Interview with Jett B Smith, CSD, LUTCF District Manager for Farmers Insurance from the Chesterfield, Missouri location. Upon my arrival to his office I was given a standard questionnaire form to fill out requesting my basic information to include some financial background. I was then invited into his office where he proceeded to ask me questions some your typical interview questions and some illegal question which had no relevancy to my qualifications for a position applied for as a producer. Jett B Smith became focused on asking me it I was married, What my wife’s name was, If my wife was a home maker or did she work, What position my wife held or what did she do? Then he turned his attention to my children asking if I had children? I became alarmed by his line of questioning as it pertained to nothing in regard to my qualifications for the position being interviewed for.

I asked Jett B Smith why he was asking me these questions as it perplexed me and having been a manager for a large corporation for many years knew these questions to be illegal and out of line. Jett B Smith having been angered because of my asking him why he was asking me these questions stated the following to me; “ This interview is over you have a Dorito on your shoulder get out of my office!” I was caught off guard and thought perhaps I was hearing things so I stated to him, Excuse me what did you say? Jett B Smith was more than happy to repeat his previous statement back to me in an angry demeanor all while trying to embarrass and insult my heritage.

This conduct should not be tolerated or allowed by any professional! His actions and attitude were out of line and racist not only to me as an individual, but to all Hispanics as a whole. This sort of behavior should not be allowed or tolerated and it’s my desire to bring attention to this deplorable act of ignorance and racism to all. I seek relief from this sort of behavior and desire that this be brought to the attention of any appropriate agency or individual who can correct his actions.

I respectfully thank you for your attention in this matter and the time you have spent reading my complaint.

Warmest Regards,

Carlos Carter

Carlos J Carter

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Racchel August 10, 2014 at 7:08 pm

On October 17, 2008, almost 6 years ago, I was at work as a nurse. My husband, driving my car, was rear-ended by a third party on our property. We were both sued by her. I was sued for being the owner of a motor vehicle. Farmers’ accepted coverage initially under our auto policy and paid property damage. They denied coverage under our homeowners policy because it was under the exclusionary clause for use of an auto. Later, plaintiff claimed personal injury damages in excess of 1 million dollars. Farmers’ then denied coverage even as they were defending us. Farmers’ deserted us on the eve of trial three years later and we were forced into a settlement. I paid 150K out of my home equity. Farmers paid zero. Farmers immediately proceeded to sue me for their defense costs for “uncovered claims.”
At trial, Farmers produced a claim file. It did not contain their own experts opinion that the plaintiff was lying about her injuries. It did not contain offers of settlement to settle me out (for 15K they could have settled me out). I appealed the 60K judgment only to find out that Farmers, by their own admission in their appellate brief, had “omitted certain documents” from the 8000 page file. I am now suing them for Fraud. So, in summary, Farmers not only did not cover me, did not contribute to the settlement, turned around and sued me because they eliminated every single document that would have been exculpatory to me and inculpatory towards them and I WAS NOT EVEN AT THE SCENE OF THE ACCIDENT. I have lost my home equity, most of my retirement, my health and almost my job as a nurse all because I owned a car insured by Farmers. It has cost me over 700K. I am bringing the appeal and the fraud case pro per because I have no money left to pay an attorney. Take this a warning to stay far away from Farmers.

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Lily September 11, 2014 at 9:25 pm

That’s why is called “exclusion” Coverage that its excluded!!!

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Alessandra Fabbri nash August 6, 2014 at 1:24 pm

My car insurance was just raised, 30 dollars more. DMV found a ticket I got in april of 2013 immediately reported it to Farmers. Now here is the thing, I have gone years without a ticket but Farmers raised my rate. I did not even see the no uturn sign and there was no imminent danger because where I did it if I had made the left instead, I would have gone into the driveway of a business. There was no traffic. Now the fact that farmers raised my rate for this after a bazillion years of being with them, several cars, home insurance, and life insurance really pisses me off. I am not a risk, I only drive about 7000 miles a year, absolutely NO ACCIDENTS. Now I hear that they have to raise the rate. I don’t know about you but that sure as hell does not sound true to me. I went from 62 a month to 92 a month. When some of the others are offering accident or ticket forgiveness, of which I don’t know why farmers doesn’t, why can’t they just review my record and say ya know what, we are not going to raise the rate of a faithful customer who has been with us for years. Now I will be contacting the CEO Jeffrey Dailey, and I will be shopping around. Betrayed for 30 dollars.(30 pieces of silver dollars sound familiar) Like Farmers really needs 30 dollars more a month Greed makes me sick. So look up my file Farmers, and tell me how you can justify this. Alessandra L Fabbri nash…modesto California.

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Teresa Tinoco August 1, 2014 at 2:53 pm

I had a pipe leak in my basement and mold grew throughout the basement. I called my insurance man and was told he just writes the policy call the 800 number. I am now living with severe COPD and a house full of mold. I know they don’t cover mold, but it was from Pipe that broke. Thank you Dwight Calhoun!!!

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Mark Hiers July 27, 2014 at 4:47 pm

I find it offensive that your commercials show Caucasians as the perpetrators of crimes and never shows any other race in these situations. It actually shows African americans as the victims. I’ve seen 5 of these commercials this morning. I would never do business with this company.

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John Larry Huff July 14, 2014 at 11:59 am

My Experience with Farmers Insurance
My name is John Larry Huff. My wife and I reside at 4415 North Midwest Boulevard, Oklahoma City, Oklahoma. On the evening of June 8, 2014 there were thunder storms in the area and the lights in the house flickered (bright to dim) several times. The Cox TV cable HD box came on and off three different times in the span of five to ten minutes. Shortly after that, approximately fifteen to twenty minutes, my wife noticed that the bathroom lights were not working. After further investigation, it was discovered that the outside porch lights would not work. Upon resetting the breakers, my wife heard two loud pops of unknown origin outside. It was not until about 30 minutes later that we realized that the air conditioner was not working properly. Much later we found that the garbage disposal breaker had been tripped in the kitchen and had to be reset.
On June 9, 2014, Spencer Heat & Air LLC, who had serviced the unit several time in the last few years, sent a crew out to investigate. It was discovered that the compressor unit was damaged, irreparable and had to be replaced. It was at this time that the crew chief technician suggested that I contact my insurance agent because it was apparent the problem was caused by power surges and that it might be covered by my home owner’s insurance policy. He put on my receipt after installing the new unit, “Found unit had a blowed (sic) out compressor Terminal that seemed to be caused by power surges’s during storms. Causing unit not to run.”
I contacted my insurance agency by telephone and apprised the office staff about the situation. I was asked whether or not I wanted to file a claim. I said, “If it was covered, I wanted to file a claim.” I was advised at that time that my policy (#0914871656) was full replacement, less $500 deductible, and that power surges were included. I was also told that I would be contacted by an adjustor shortly.
Subsequently, I was contacted by Sean Henry, Office Claims Representative, from Michigan. I apprised him of the situation, and he asked, “If I would send him the written statement by the Spencer Heat & Air technician who wrote about the power surge.” I e-mailed it to Sean Henry on June 10, 2014.
Sean Henry, representative for Farmers Insurance (claim #3000805152-1-1), telephoned me again and informed me that he had contacted Spencer Heating & Air, and after his conversation (I have not seen anything in writing or heard anything verbally from the Spencer H & A technician that would be contrary to the verbal and written comments about the cause of the air conditioner failure being a power surge) with the technician (probably a bullying session by Henry considering his usual know-it-all, condensing attitude and demeanor exhibited toward me and my wife), he had decided that the air conditioner did not quit working because of a power surge, but rather the compressor quit because of age. That is, regardless of the things that my wife and I observed at the time, he said, “they were not related, and the compressor just happened to pick that time to go out.” His close minded, assertiveness, insistence and emphatic extrapolations inferred that my wife and I were ignorant and were mistaken as to what we were witnessing.
When pressed Sean Henry said that his dialogue with the technician (supposedly something different than the technician put in writing on my receipt and relayed to me verbally), and the fact that the unit was 20 years old or more (actually, less that 15 because the unit was installed two years after we moved to this address 17 years ago), he knew for certain that it was not caused by a power surge. He assured me that he knew all about air conditioners, their operation, and components. He informed me that he was able to elicit (coerce???? considering his manner of operation) from the Spencer H&A technician an admission that the failure could possibly be from something other than a power surge; therefore, his conclusion was that the air conditioner failure was not caused by a power surge.
I let him know that based on my observations of the events on the night of June 8, and the technician’s emphatic belief that the unit failure was caused by a power surge which he put in writing on June 9, I did not agree with his conclusion! Sean Henry relayed that he would have an unbiased third party investigate the unit and give a report to Farmers. I questioned the prudence of him hiring someone that would be obligated to him and the chance of them being unbiased. He assured me that the investigative group would be an independent, unbiased entity.
Someone by the name of Kevin Miller (from Illinois), a representative of CIA (Commercial Insurance Services), called to set up an appointment to have a technician look at the burned-out air condition unit. The date and time was set for Wednesday between 8:00 a.m. and 10:00 a.m. on June 18. My wife and I waited all day on June 18, June 19 and June 20 and no one came, no one called, no one contacted us. Finally, we quit trying to keep someone at home at all times.
On Monday, June 23 someone again called from CIS to schedule an appointment for a technician to come out. The excuse given to my wife for them not coming on June 18 was that there was a “scheduling conflict.” That excuse was later changed to a “computer e-mail malfunction” that delayed getting information out to everyone. My question for them was: “I know you have my telephone number because you called me to set the appointment. Could you not a least have called about the delay so my wife and I would not be held hostage for three days”? I was not a happy camper!
A new date was established for June 26, 2014. On that date a technician from Comfort Heating & Air of Oklahoma City by the name of Travis Smith came out and inspected the unit. Without any solicitation from me whatsoever, he looked me square in the eye and said, “There is not any doubt the damage to this unit was caused by a power surge.” He tried to show me the damage and explain the situation, but I told him that I did not know anything about air conditioners except they either work or they do not work. When leaving, Mr. Smith and I had some dialogue about my wife and me beginning to question our own perception of the events surrounding the air conditioner failure. Once again, Mr. Smith assured me that we were not imagining the power problem and there was no need to worry. He said, “It was definitely a power surge that anyone could plainly see.” He even suggested that I get something extra installed on the new unit to protect against power surges. He said that the newer units, like my replacement one, had a 5 minute delay when re-starting after a voltage drop, but since my residence was at the end of the electricity service line, and the frequency of thunderstorms in the area, it would be wise to get the extra protection.
That is why I was so surprised to get a call from Sean Henry, Farmers Claim Representative, who told me that he had received the report from Kevin Miller, CIS Residential HVAC Representative that read, “CSI believes that the unit stopped working due to operational wear and tear” (a direct quote from their letter dated July 2, 2014; CIS Control Number: 005218; paragraph 1 line 6). To me that was a shock because of what Travis Smith said to me, and since the report by Smith on the CIS Residential Diagnostic Inspection Form (DIF), reads: Visual Inspection Item #4 Question; “Any visual evidence of excessive wear?” The answer is clearly checked “NO.” Also in Millers reports in the last paragraph, second sentence, reads; “the lack of scorching to any of the other components and wiring can tell us that the unit was not subject to any sudden or accidental electrical event.” This is in direct conflict with Smith’s on-site report which reads: Visual Inspection Item #6 Question; “Were there any noticeable burn marks on any other components?” The answer is clearly marked “Yes.”
I now know why a disclaimer is included on the DIF form that says the “Opinions offered by the inspecting technician while on site do not represent the opinion of CSI, nor do they represent the opinion of your insurance company. They had their mind made up and any on-site report was going to be ignored. In the domineering arena the victims do not matter. The oppressors are going to do what we want to do, and conditions are established to eliminate any opinion that is not in harmony with theirs! Now do you suppose, in your wildest imagination, that the claim representative who was adamant, assertive and rude about denying a claim and the one hired to substantiate his decision would collaborate to deny a claim while totally ignoring everything else including the on-site inspectors verbal and written reports?
There have been two qualified on-site inspectors of the damaged air conditioner unit: Spencer Heating & Air Condition and Comfort Heating & Air Conditioning. Both technicians, who represent these two companies, without solicitation, told me directly that the air condition unit damage was caused by a power surge. Spencer H & A technician put it in writing that it was a power surge and Comfort H & A put in writing that it was not excessive wear and there were burn marks on other components. And then both Miller of CIS and Henry of Farmers, without a personal on-site inspection; without leaving their offices in Illinois and Michigan, determined that the opposite was true.
They concluded that the unit malfunction was not due to a power surge, but was instead the result of operational wear and tear. Also CIS mentioned the possibility of loose wires, rust or corrosion. That does not wash because of the frequency of service to the unit. Oh! Of course Miller and Henry would project that those inspecting the unit, adding Freon periodically and providing frequent, general maintenance were unreliable or incompetent (unless schooled by them as to what to say) or they would pull out a disclaimer that says their opinions cannot be considered by CIS or Farmers Insurance.
My wife and I have paid Farmers Insurance premiums for over 28 years, totaling a great deal money, with very few minor claims. My wife and I can live without reimbursement from Farmers. We are not after the money! My wife and I have been abused, misused, insulted, lied to, our integrity questioned and generally mistreated in this ordeal. Our desire is that this kind of treatment to others will stop.
John Larry and Betty Kay Huff
(405) 771-xxxx
x North Midwest Blvd.
Oklahoma City, OK 73141

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John Larry Huff July 25, 2014 at 4:09 pm

This has all been resolved. A very nice, considerate, personable representative from Farmers called and apologized for any inconvenience that my wife and I had experienced. He mentioned that Farmers would be reviewing their policies and procedures to make sure this does not happen to others. My faith is fully restored in Farmers. I hope I live long enough to have 28 more years of association with Farmers.
John Larry Huff

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Shar July 26, 2014 at 4:48 pm

Hi, did you have to call them for Farmer’s to call you back, or Is there a corporate # that you had to call for them to get this resolved for you?

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John Larry Huff August 12, 2014 at 6:32 pm

Evidently, Farmers got information from this site and my telephone number from their records. The personable representative knew information that was not available anywhere else but in my records. I did not have to call them…..The representative gave my his number with the invitation to call him if I needed assistance. He certainly went the extra mile.
John Larry Huff

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Catherine July 3, 2014 at 2:22 pm

Hartselle AL Farmers Insurance.

Inept. Absolutely inept. DO NOT USE FARMERS. They will find every way possible to cheat you out of money and then blame you while they do! My ‘agent’ said that because they made so many mistakes on my policy, causing me to make multiple calls to straighten out their mistakes, my coverage amount was decreased by 25K, my premium went from $1085 down to $970, but….my refund check was only $47. Why? Because I made so many changes!! These were not changes, they were corrections to the mistakes Regina and Megan made on my account. I had to make the changes because her office put in information that was wrong. Several times. She tried to blame it on the person she had just fired (Megan), but it was the person STILL in the office who made most of the errors! Two months later, (yes TWO MONTHS) I received a policy in the mail that was NOT for my home – the address was correct but most everything else was wrong. Coverage was $152k. I had paid for $162k. The contents coverage was based on the 162 amount, and some of the other coverages were on 152, and no one is sure what one of the other coverage amount was based on. By the time my agent finished, my coverage had decreased to $136k, my premium was reduced to $970, and she told me I would receive a refund of $117. I got $47. FORTY SEVEN.

Since I was being truthful and correcting the mistakes SHE made, I get penalized for that.

Cancelled my home and auto today. Nancy Hardin of Hartselle, and her office staff Regina and Megan (recently fired so everything is blamed on her) messed up my policy so badly it had to be cancelled (without MY approval!!) and redone. Nice work Nancy.

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Danny June 15, 2014 at 12:12 am

Let me get right to the point to you inconsiderate , incompetent , scissor-billed , split-tails who Can’t Understand Normal Thinking Spaz’s .
I’ve been receiving your mailers since Jan. addressed to my wife Titled ” GET A FOCUSED PARTNER IN PLANNING ” asking me to get in touch with Agent Charles Rouland of Chester , Ca. 650 Main St. Chester , Ca. 96020-0425 License # 0657918 The problem is that my wife Peggy L. Hansen DIED 29 Dec. 2013 . I’ve spoke to Charles wife three times , once a month when I get these mailers and you idiots twice , again once a month , asking you to stop sending me these and every time I get the same response every time. ” We’re so sorry, you won’t here from us again ” and guess what I got in the mail today…AGAIN.? HOW FUCKING LONG IS THIS GOING TO CONTIUE ?
I will not recommend Farmers to ANYONE and will tell all my friends looking for insurance to not get Farmers. I’ve said my piece , now GFY !!!!!!!!!!!!!

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Jackson June 10, 2014 at 12:50 pm

My husband has had Farmers for more than 20 years. He had an accident in Sept 2013, he was hit while at a stop light (by another farmer’s customer). His agent Diane Hamilton is the worst person to get a hold of, so we tried her supervisor Kevin Oxborrow and he just transfers us back to her! I cannot believe they treat their customers this way and then expect us to purchase other products. We cannot wait until this claim is complete!!!

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lisa May 6, 2014 at 3:58 pm

Omg the worst claim rep in the world. Been with other insurance companies I have never seen such rude claim reps!!!

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Yamin Chu April 10, 2014 at 6:51 pm

I had an accident with farmer insurer on Nov 2013. I get rear ended at the traffic light.
The adjuster is worse person that I ever met. His name is Nicholas portnoy in phoenix. His manager is Michael Beale. I have to do adjuster’s work and he is saying that he is giving a favor to calling me back, follow up my case. I don’t really understand what is his job is. He is the insurance adjuster so he has to follow up the claim and request the paperwork. I am not the one who is doing a job for him. I was out from work almost two months. I sent him the paper from HR saying that I was out from work from period of time . He said that he is not able to figure out the letter from my HR. He want the LETTER HEAD from my HR stating that my hourly wage (not yearly salary) including how many days that I was missing from work. Can’t he able to figure out from my pay check. My HR letter is already stated that from the first day of missing work to the day that returned back to work. I was even get told by him saying that I should not seen the doctor by looking at the pic of my damage during my injured. I just want to let Farmer company know that every employee is the image of their company. They have a right to know that who is working for them and how their employee are treating to other people. I am not going to recommend anybody to use farmer insurance and let other people know about my experience with farmer insurance.

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Dennis Anglin February 26, 2014 at 9:09 am

Just watched on our local tv news and saw that you are refusing ot pay ms. Shey the two million judgement for the head on collision. I am in the process of changing my homeowners and car insurance and my neighbor is a farmers agent but this make up my mind you will not be getting my business. I thought only allstate pulled stuff like this. If this goes back to court I hope she gets a larger judgement. You should be really ashamed of yourselves a I will contact all of the different veteran posts across the U.S. and see if I can take away at least two million dollars worth of business

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mike February 3, 2014 at 10:33 am

I guess I am not the only one who finds farmers insurance to be the biggest sham of all times, I had farmers for 4 months until my agent which I didn’t find out about until later completely screwed up my policy docs causing me too loose full coverage, then loose discounts, which made my police almost triple in price! and all farmers has to say is wow we are sorry! complete B.S.!

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Cynthia Gardner February 1, 2014 at 3:00 pm

An open letter to Farmers Insurance and all clients & prospective clients!
ON May 14, 2013 I was PARKED in my auto at a gasoline bay where I had just finished filling my tank. I had a passenger, both of us, 60 something Grandmas. We were hit by a truck taking a shortcut thru the station. He was insured by Farmers. When asked to provide a Driver’s license, he provided a Peruvian ID. They were good about paying for the damages to my car. Will give them that, they accepted 100% liability via email within a few hours. HOWEVER, we both suffered whiplash type injuries and required treatments from a chiropractor for a few weeks. Imagine our surprise when we were told that Farmers only pays what they consider to be “usual and customary” fees for medical treatment and they get to decide what that is! They decided that they would pay roughly half of our expenses. Mind you, we are out of shape grandmas, NOT out looking for lawsuits, just expecting our expenses to be met. We finally decided to try small claims court where we won the case but because we neglected to provide a letter from the doctor stating that the accident caused our injuries we were not awarded the medical payments even though we presented the bills in court.
KUDOS to HARTFORD, my insurance company who accepted the bills from the doctor and paid them without question!
SHAME ON FARMERS! You may have avoided paying a few thousand dollars (less than $9,00 for both of us) but the bad publicity and loss of respect for your company and business practices can’t come close!
Please share!

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Lily September 11, 2014 at 9:20 pm

You people that wants to became rich by little accidents that’s good that Insurance companies don’t pay liars …

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Danny December 12, 2013 at 6:20 pm

The WORST customer service department. People were given 2 ears to listen. Why must I be transferred to 5 different people to get one answer. If Farmers were the only car insurance company left, I’ll be driving with no insurance. Very sad to know Framers executives read the countless complaints about their customer service, but still don’t do a thing about it. Farmers, you are the WORST!!!!!

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Diane Lucas, MD November 23, 2013 at 11:13 pm

Absolutely the worst treatment I have ever received from an insurance company!
And they wonder why we sue! After contacting the corporate headquarters to complain, I will return with full details for the public. People deserve to know what they do to injured parties in the name of corporate profit. Beyond disgusting!

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lisa November 12, 2013 at 4:58 pm

farmers is the worst company ever and after our count case is over, I will make sure this is all over the internet and that everyone I know never uses them again.

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Ronald Gonzalez October 12, 2013 at 9:37 pm

Desafortunadamente Soy uno mas de los desafortunados en escojer una compania de prestigio como lo es FARMERS INSURANCE. Digo de prestigio porque asi lo es… Farmers Insurance esta utilizando vendedorespara de asuguranza de autos para estafar a la jente haciendoles creer que la aseguranza es de buen precio para luego aumentar las tarifas sin que los consumidores se den cuenta. Hace varios meses tube que vuscar otra aseguradora y Desafortunadamente la cancele por regresar a farmers, este Nuevo vendedor ni siquiera mensiono los descuentos y encima de ello opto por que me dedujeran los pagos mensuales, um mes antes de terminar my contrato me dicen que me han cobrado mas porque no he mandado pruebas de buen eatudiante y aparte me estan cobrando mas porque ellos sacan mi denero del banco automaticamemte. Que VERGUENZA DE ESTA COMPANIA QUE SE DICE SER UNA DE LAS MEJORES……. Y NO SE DAN CUENTA QUE SUS TRABAJADORES ESTAN DESACREDITANDO SU NOMBRE,,,,,QUE VERGUENSA Y DESFACHO… Y QUE LASTIMA QUE ESTA NOTA NI SIQUIERA LA LEAN estos Executives
CEO: Jeffrey J. Dailey
CFO: Scott R. Lindquist
COO: Jeffrey J. Dailey

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Anthony Mendez September 19, 2013 at 3:15 pm

Farmers Insuarnce like all the Insuarance companies in USA they want to have total control over the government, Insurance commissioner and for them to set new laws that will benefit them exclusively, and the general public not to received not even 60% on their claims.

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Pamela Martin September 16, 2013 at 3:15 pm

I was a Farmers customer for 27 years and have recently switched to E-surance. My previous agent was great, but due to illness sold his office to Geoffrey Baughman in Boulder City, Nevada. I didn’t like the coverage or rates last fall through Baughman, so as my policy was up for renewal, I switched to e-surance. Great customer service and rates!! I didn’t cancel my policy, just didn’t renew with Farmers. I recently received a refund check of $78.07 I didn’t know they were holding, but appreciated the return and deposited it. This past week I received a letter from a collection agency for $15.00 for a cancellation fee Farmers agent says I owe. How can they charge you for something you didn’t do???? Didn’t cancel policy, I just didn’t renew. Now I’m gonna have a credit ding!!! Thanks.

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Kathy Gutierrez August 21, 2013 at 6:30 pm

I was a Farmer’s Rep. Due to health issues I had to stop selling insurance. I was convinced by my District manager to remain on until the end of the year. I trusted him, however, I was being charged for advertising fee’s etc until December. First mistake trusting. I was told by another Agent which I trained with that I could do paper work for her a couple days a week when I was up to it. Jeanine Atiq, well again Trust is non-existent for this company. Two years no longer an agent, I receive a W2, called not nice at all won’t listen. Then a few months later I have customer’s that I introduced to farmer’s tracking me down. My name is show as their Agent with a phone number (not mine) that is disconnected. It took me 3 days of being on the phone to find someone that would help these customer’s. Same thing happened a 2nd time, customer used every fowl word out there, me crying or staying how sorry I was could not make him stop.
They cancelled policies, actually spoke with someone and Farmer’s continues to take money from them. They now want to cancel their life insurance policies. Which I must stay that they do have good policies for kids. Again tried to find someone to help them, someone called then told them “well I can’t help you unless you have the policy number”.
I have lost so much money with this company trying to be a good agent. I had no help from my district, who promises you the world when they interview you. However, promised a mailing and a couple of other marketing tools to help me out. Which I was excited about until the funds came from my check..
With all of the negative and money loss I encountered with Farmer’s I knew it would not be good to jump policies, well my 3 years is up and Thank GOD I finally get to take 6 auto policies, homeowner and life insurance policies to another company. I know they will find away to get extra money out of me and I’ll be ready. After all I know how their trained.

Kathy Gutierrez

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Jessica August 15, 2013 at 1:22 pm

Greg W. Howard is threatening people and calling them libtards again. He’s vowed to hunt down every person who complained about him. We HAVE Farmer’s insurance here, we bought our house two years ago. Libtards use Farmer’s, too! Don’t we have a say?

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@am_just_michael August 14, 2013 at 6:57 pm

Well I have seen it all. A great company like Farmers Insurance has hired a Rep from Dothan,Alabama., Greg W Howard– Twitter ID @GregWHoward. The man is a financial idiot, misogynist, a racist bigot who claims to be a *Conservative* Andrew Breitbart (RIP) said Greg is a nut nob. He claims to be a Marine but does a Marine have others fight their battles ANYWHERE? NEVER!!!! This man is a liar of the first order and ANYONE who buys from him is an idiot. There are too many good people in the Farmer’s family to have a low life like Greg Howard even remotely connected. So here’s the deal. Next week, my insurance is going to be with another company unless Greg Howard is let go or his vile Twitter account is deleted. This about individual Freedom of Speech that Howard regularly tries to subvert. He goes after the jobs of people he disagrees with… well guess what Greg… this is a quid pro quo deal right here. Next step will be an all out campaign against Farmers Insurance. We can cost Farmers Insurance MORE money in week than Greg Howard will bring in in his lifetime. Next week begins #BOYCOTTFARMERSINSURANCE

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Lillian Johnson July 1, 2013 at 11:37 pm

I really do not where to start complaing about this company. I am a new customer
I received a quote May 21,2013 for a policy that I wished to open July 14,2013. I paid the agent $115.o5(as requested) four apolicy in the amount of $720.00. The fee was 20.00 If the insurance was not paid in two payments. I receiverd a V.I.P policy with a payment due in the amount of $ 17.780 for june 14,2010. I called to ask why I owed money before July 14,2013. I was told that the policy had been sent in error and that I could not have that policy. I was given a different policy that was changed several times. I was charged additional amounts for a policy due before July 14 , 2013. I recently received a bill for $70.22 due, July14,2013. I have called several times, I was placed on hold for mor than a an hour. My agent refused to return the phone calls. I have requested a paper copy of the policy. I have do idea what my $115.05 was used for,or how much coverage I have or why my insurance is countinuously going up. I have not signed for any of these changes. I need a different agent, a policy that I agree with, a reduction for having a car insurance policy with Century 21. I am waiting for you clarification of these problems. The original policy was a V.I.P policy. I should receive a discount for car insurance with Century. I would also lilke to select a new insurance agent. I have not signed for any policy.

I have not received a new policy. I have received several bills due before the policy was effective.I paid $115.05 may 20th for a policy effective date of 7/14/13. That money has since been used to reduce coverage changes prior to the policy effective date. The policy recieved May 20th was a V.I.P policy, which the agent said I was not suppose to have. I than had to agree on another policy. I have not recieved a paper copy of the policy( I previously advised the agent that I donot want to go paperless).I have called Mr.Lauri office several times to speak with him or his assistant. I have not received a response. Several changes has been made to this policy before it’s effective date. I did not make them. The first bill was due in June fo $17.80.. I have received two more bills since than each one higher than the last one. The last one was $70.22 a month. I have not signed for a policy or receved a policy. The letter recieved from the company seems to state ” that Farmers is not resposiblle for coverage of the home insurance policy if the company does not have the money to pay for the for the coverage on the current policy” Is that Correct? I need agent that can answer some of the policy rules. I also need to eighther agree or disagree with the policy that I have not received before any additional payments are made.

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jennifer. D June 28, 2013 at 8:55 am

A little over 3 months ago I was in an accident that was not my fault. I have talked 2 different adjusters, & a couple supervisors. I received 2 calls back. Ive been calling them leaving messages @ least twice a week. It wasnt a horrible accident, praise God it could have been worse. Rick my first ajuster said I could notbbe treated for my injured back. I have herniated discs & horribe pains shoot down the sides of thighs, my left knee keeps goingboutbon me. I had to drop out of school, which landed me on probation status. My Dr. Ex-rayed my back but wont go any furthur without the policy #. Ubguysbhave failed yet this far to do an investigation.one ofbthe supervisors I spoke with told me I had tobtake pictures myself & send them in. To make a long story even longer, I want results starting today. This is bull. ITS BEEN 3 MTHS SENCE THE ACCIDENT!!! WHAT IS WRONG WITH U PEOPLE??

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Cassie June 7, 2013 at 8:17 pm

To Mr. Dailey: I just received my renewal policy premium for my homeowners insurance from Farmers, and my rate has gone up 40% (a $700 increase)!!! The premium is due in less than 3 weeks. I have sent a note to my agent for an explanation, and would also appreciate an explanation from you why this excessive rate increase has occurred? I simply do not understand this? I am in shock. I have been a customer of Farmers in Texas for 13 years, and have had 1 roof claim — a few minor claims that were denied (including a large pipe burst that flooded our kitchen while we were out of town, destroyed the ceiling and more). I have also filed an inquiry with the Texas Department of Insurance. I would appreciate an explanation why Farmers has imposed this EXCESSIVE and unreasonable rate increase on its loyal customers. (P.S. — I have also had my auto insurance with Farmers for 13 years). I will expect a response to this inquiry as soon as possible. One other quick note – I noticed in the management section of the Farmers website that you have 13 men and 1 WOMAN in leadership positions. I’m sure your wife and daughters will tell you this isn’t 1950 anymore.

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Cindy June 24, 2013 at 10:54 pm

Hi Cassie -
I have the same complaint as you. Have been a Texas Farmers customer for 22 years with no major claims – just a few broken windows. Now my rate went up $700 this year. I asked my agent, Curtis Hart, for an explanation, but he would not return my call. I left a second message and then received an updated Declaration page in the mail, where he cut back our coverage to provide a refund. I didn’t ask for a reduced rate, just an explanation. Is it even legal to make changes like that without the insured’s consent? Never talked to the guy since I got stuck with him two years ago when Farmers moved my policy to his office. Whenever I called there, the secretary took care of whatever I needed. Obviously customer service is not his thing. Just went to another Farmers agent today who explained to me that it was an across the board rate jump with all insurance companies because of all the damage from storms in recent years. I don’t see how it is fair for me to pay extra when between my cars and house, we have made a huge contribution, without ever receiving a benefit. At least the second agent treated me like my concerns were important. Just switched my policies to his office today. Good luck to you.

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kimberly clay-simmons and reginald simmons May 21, 2013 at 12:52 pm

From: Kimberly Simmons
Sent: Tuesday, May 21, 2013 11:35 AM
To: ‘webhelp@arfb.com’
Subject: very upset: claim # 1023264035

To whom it may concern,

My husband and I were involved in an accident on April 26th 2013 around 2:00p.m. with one of your policy holders. The past 4 weeks has been the worst experience in our lives with an insurance company, we have been treated very poorly and feel a since of disrespect by your staff that works for your company, as if the accident was our fault. my husband Mr. Reginald Simmons Sr. has tried on several occasions to reach your staff Adam Lynch whom has stated on more than one occasion that he’s not the person that is handling our claim and informed my husband that someone by the name of Ryan is the contact person my husband informed Mr. Lynch that he has not had any luck reaching Ryan, and that at this point the only thing that he’s concern about is getting his truck fix since it has already been 2 weeks in the shop, Mr. Lynch informed my husband that he has a rental and that Farmers is paying for it, as if that should ease his mind of the concerns of his vehicle, to us that was an insult we don’t want a rental we just want our vehicle fixed!!!!! Before repairs started my husband received a call from one of your adjusters stating that the damage that was wrong with the vehicle was not cause by the impact of the accident which included the engine light coming on and the speakers not playing but before the accident none of this was an issues, my husband had just purchased his truck 2 weeks before the accident, my husband said he didn’t want to argue with the adjuster, he’s a very easy going person and don’t like confrontation, but I on the other hand don’t take being treated unfair easily, there was not one thing wrong with our vehicle until April 26th 2013!!!!!!!!! After putting our vehicle in the shop we were told that there were several things that were broken during the impact which clearly states that we were hit harder than the adjuster assumed doing the observation of our vehicle. we were informed that your company ordered the wrong part for our vehicle during the first week of repair instead of letting the repair shop do their job, and the part did not fix. after speaking to the repair man from Crain’s on several occasions we were informed that they were waiting on your company to send payment for our vehicle , we are very upset with the hold process this has been the worst experience ever dealing with your company.

Personal injury: Ms. Sara Black has contact my husband on his claim for injuries but I Kimberly Clay-Simmons has not heard from anyone at this time,

I’m very concern about the hold process I feel that we are not being treated unfairly, I pay my insurance faithfully and to think that if I cause an accident with someone and they are treated the way that my husband and I have been treated I’ll surely change insurance company.

Sincerely , Kimberly Clay-Simmons

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Lillian Johnson July 1, 2013 at 9:02 pm

I have not recieved a policy or information concerning the bill That I recently recieved with

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Norma J Sorell May 20, 2013 at 8:48 am

I have been trying to cancel my policies on my house and car since March 6, 2013. My new insurance and I have given proof and given proof that I have new insurance. My Policies are 947350287 and 186937308. The agent David Buoy. I have contract the district manager and she assigned Elizabeth Mares to get my refund. That was May 6 and on May 10th I personally took the paper work and handled it to Elizabeth Mares. She told me she would call the office and get it canceled on May 13, 2013 and have them send me the refund overnight. As of Friday she said she delegated it to someone else to do and they did not do as told. Now I am going to cancel my trip to see my 81 year old mother because I had to pay the mortgage company back for sending farmers the check for house insurance on February 18, 2013. I am at wits end and I will be filing a complaint with the insurance commission at noon today if I do not hear from anyone. That is so unfair that Farmers would do this to a person. They totally lied to me since I had insurance with Farmers. I need help from the corporate office. I can pick up the check at the 37th st office in Wichita Kansas and I told her this too.

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Milam May 17, 2013 at 3:03 am

Dear: Jeffrey John Dailey

I was in one of your training courses and lost all interest when I asked the District manager for help in learning the policies so that I could sell them properly. He replied I you are trying to learn the policies before you sell them you are going to fail. Just sell the policies that is why you have Errors and Ommissions. Is this the way that Farmers want there agents to sell there product? If so then I could not be affiliated with this company. My friend that works for the CA. Department of Insurance says that this must be just one bad apple. It would be unethical to do business this way. I am hoping to get a reply to this Email quickly. I enjoy what I have learned about insurance and I have always liked Farmers. But after spending 21 years in the Military protecting our country I can not bring myself to do something unethical. Errors and Ommissions should be for an honest mistake not because a district manager is to lazy to properly teach his people. I do understand that he is the owner of his district but I am sure that there are rules that Farmers says he has to follow. There are other things that he is doing that I don’t feel are right but this was the most unethical of them all. I can’t wait to hear your reply.

Milam

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Karen DeBack May 14, 2013 at 9:37 am

Dear Mr. Daily: This is a letter of complaint.

In September of 2012 I began asking for proof of insurance for a customer. On May 10, 2013 I was told that there is a “corporate computer issue” but am unclear as to what this issue is. As you can see, I have been waiting for proof for more than six months.

I have been in contact on numerous occasions with the agent and district manager and the blame always goes back to the corporate office. My other customers who use Farmers Insurance receive their policy information in a timely manner. I am unclear as to why only one of my customers is having this problem.

Since I am unable to obtain information and assistance locally I am asking for help from the corporate office to resolve this issue.

My customers information is as follows:

Melvin Schrock
Policy #XXXXX-75-70
Property Address: XXXX Mark Avenue, Elgin IL and XXX Kathleen, Elgin IL

I am asking for a copy of the policy that indicates both properties, which, if I am to understand correctly, is an issue with the corporate office.

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Chris Rath & Lori Weber April 29, 2013 at 1:37 pm

I just found out that one of your agents : Lee Rockwell Of Mount Pleasant, WI. Just admitted to me that his office had some sort of computer issues and it seems to be happening more often. He also admitted that it seems his office is the ONLY one with these problems. He also mentioned that not only was there an issue concerning our account but a few others as well. He had 3 of our credit card numbers. ( as well as the other clients with these issues(?)) And normally he would destroy them after he put them in computer. Question 1: why would he have to write them down? he should just enter them into the computer (like everyone else). Not writing them down where others may find. He also admitted he kept them (in his safe) just in case something like this would occur. WHAT should OCCUR ??
Incident 1: He charged wrong card number. Money was withdrawn and because THAT money should have NEVER been charged to that card when a purchase was made an over draft occurred – causing one huge headache and more money out of pocket. I am now out triple the amount of what my policy would have been (had it been on the CORRECT card this would have never happened)!!! Wonder who plans on paying that amount back? That’s right we are just out of luck on that one- correct?! Then added other card…money was also with drawn. So, 2 payments 1 policy ???
Incident 2: We were talking on the phone he had rattled most of the numbers off to me (of 2 out of the 3 cards)- now if he was able to do that… how were they in the safe!?! He has absolutely NO BUSINESS keeping that information, Makes one wonder.

I am sorry I NO LONGER TRUST THIS MAN! And neither should you!!! You really want someone like this representing YOUR company? If so, you will loose many many clients in this area (at least the clients in his office)!!

I want you to understand we do like Farmer Insurance and have never had ANY trouble before. We plan to stay with Farmers. However, we will be changing agents and hopefully not another one like Mr. Rockwell!

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Robert February 23, 2013 at 8:57 am

After paying a deductable why do you still have to pay a surcharge cost. Please advise. Thanks.

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