Dunkin Donuts Corporate Office

Dunkin Donuts Corporate Office Address

Dunkin Brands Group, Inc.
130 Royall St
Canton, MA 02021

Contact Dunkin Donuts

Phone Number: (781) 737-3000
Fax Number: (781) 737-4000
Website: http://www.dunkindonuts.com
Email: Email Dunkin Donuts

Executives

CEO: Nigel Travis
CFO: Paul C. Carbone
COO: Paul E. Twohig

Dunkin Donuts History

Dunkin Donuts was founded in 1950 by William Rosenberg.  The first location was in Quincy, Massachusetts.

In 1955, the first franchise opened in Worcester.

In 1963, the chain opened their 100th corporately owned location.  In 1964, the 1000th franchise opened.

In 1990, the 2000th location opened.

In 2004, the company headquarters was relocated to Canton, MA.

In 2006, the company was acquired by several private equity firms lead by Bain Capital.

In 2007, the first location in Taiwan was opened.

Dunkin Brands, the parent company of Dunkin Donuts, went public in 2011.

The company currently operates over 10,000 locations in 32 countries worldwide.

{ 93 comments… read them below or add one }

joy guimaraes April 18, 2014 at 9:04 am

hi my name is joy and I was employee at dd at 312 maple st in marlbrough mass I had resigned a month ago because of the new manger named Vicky who had taken my hours from 35hours a week to 9 hours a week who does that when I asked her about my hours she just says I made the schule and that’s for the week and I said to her that I was not traveling 25 mints for your nine hours and I quote nobody would ever do that they would quit and that store would lose employees because of whats she is doing and then I applied at another dd and they told me that she put me as non rehire so now I cant even get another job at a dd I don’t desirve this I was there every day an on time until this happened I have a passion for dd and I loved my job cant anyone do any thing for me please

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Brenda April 13, 2014 at 5:14 pm

During a visit to your store in Swansey New Hampshire on Rte 12 both my daughter and myself witnessed a very disturbing situation. While waiting in line a young lady came in and some of the crew acknowledged her by saying Hi Jen. We ordered and while waiting for our cold latte to be complete the young lady Jennifer asked if the donuts fresh, at that moment an employee behind the counter took a piece of plastic took a chocolate donut from the stand and reached toward Jen who touched the donut with her bare fingers said something and the girl behind the counter put the donut back onto display case!! I was in shock. How could anyone believe or think that once a donut is touched by a customer it is fine to put it back for others to purchase. I have been a loyal Dunkin Donut customer for many many years but will not buy a donut or any food product from a store that evidently has no training on health codes or violations. It was sickening. My daughter was angry but we left the store due to having to be at an appointment.I have been certified in safe food service and know this is not ok in any situation. I recommend you get a manager in that store that follows code and does not put the public at risk. I have told my family to avoid getting donuts there I am concerned for their well being. TO allow customers to check for freshness by jamming their fingers into donuts cannot be part of the training manual or any health dept training. I do feel I should report this to the health department. This young lady Jen was not in uniform was not wearing gloves she was a customer. This incident happened on Friday the 11th of April 2014.at about 6pm.
Thank you,

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Caroline April 13, 2014 at 9:07 am

I went to the Dunkins on RT 122A in Rutland, MA on April 13, 2014 just before 8:00 am. I asked for a medium HOT coffee with 3 sugars and 4 shots of milk as I alwats do. The coffee was LUKE WARM and so WICKED STRONG I couldn’t drink it. My stomach was in knots for hours. The reason the coffee is so strong is because NOBODY is checccking the weights of the coffee grinds on a weekly basis as required by Dunkin Donuts. When I called to speak to a manager, I was told they do not have managers working on Sunday’s. REALLY???? It IS the manager’s responsibility to make sure the weight of the coffee grinds are correct. I am NOW OFFICIALLY A HONEY DEW DONUTS customer here in Rutland, MA. I just moved to Rutland the first of April. I WILL NEVER purchase another cup of coffee at a Dunkins in this town again. SO TTHANK YOU FOR CONFORMING ME TO A HONEY DEW CUSTOMER!!!

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Lisa/Heidi April 11, 2014 at 12:17 am

SANDRA RUPKEY, Sales Executive(should be fired for being a snob)!!!!
1719 Elmwood Avenue
Warwick
RI 02888-1101
Phone: (401) 941-5651
I went in this store and that’s all she was doing was yelling at her employees! She thinks she is better then everyone else you can see it in her snobby face and my friend and I where only in their 25 minutes eating we left because we felt so bad for them cause she was such a b***h to them… They should all quit on her a** and leave it to her to do all the work..She was on her cell phone in between yelling at them too, not good business for a boss. I would never go in again just because of that witch ! Everyone stay FAR AWAY FROM THAT STORE ITS NASTY MEAN THERE ARE PLENTY MORE D&D UP THE ROAD .SHE IS A B***H ON CRACK !!!!!!! Always yelling at nothing ! Again her name is snob and ,
SANDRA RUPKEY and believe or not the owner lmfao !
Thanks Lisa ,Heidi

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Pauline DINOTO April 10, 2014 at 10:08 am

I love the managers and staff at the following locations: 1305 South Military Trail, Deerfield Beach, Florida and 216 Reynolds Road, Johnson City, NY. They are hard working, pleasant and always greet me with a smile. The coffee, lates, etc. are always good and the doughnuts are always fresh. The premises are kept very clean and my friends and I love going there. Dunkin Donuts is the best!

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Janet April 7, 2014 at 10:21 pm

I recently went to the Dunkins at 342 Broadway st. Lawrence Ma like i always do. I was extremely disgusted my the customer service i received by the girl who took my order. I saw her name was Zeyna. The whole time I was ordering, she was rolling her eyes and when i went to give her the money, she rolled her eyes again while ripping it out of my hand. While making my order, she was having a very inappropriate conversation about a topic she should be discussing at work using obscene language. They lost a customer because I would never return to that dunkins ever! She shouldn’t be working there with the attitude because I’m sure i’m not the only customer they’ve lost because of her.

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Marcus Walker April 3, 2014 at 8:03 pm

I am a regular at the Clarksville, MD Dunkin Donuts. I come in quite often with my wife and children. The last few times I have been in the store – specifically in the evening — the employees have been using obscene vulgarities loudly in front of my family. My wife has asked them to stop, and yet they continue each time I am there. Their inappropriate personal conversations should not be said in the workplace where children can hear.

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Cheryl April 2, 2014 at 9:41 am

I have never done a complaint in my life, and have worked for DD for many many years different franchises, But this one is the worse one ever, management is bad, the crew and shift leaders get blamed for the managers mistakes, So I did give my notice today, enough is enough, I believe in discussing other employees income in very inappropriate This store #351826 I have done the DDU 2 times, and have tried to teach employees the right way, but it is not going to happen at this store , I have done job fairs with other franchises and trained managers for store, gone to rallies and this store has its own set of rules, DD is always been my passion, and when I can not give it 110% it is time for me to move on. Thanks so much for listening to my Rant, Cheryl

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linda matusek March 26, 2014 at 4:06 pm

My husband purchased donuts at the Bagley and Engle rd Middleburg Hts Ohio at 3:41 today March 26, the fry cakes were hard , we were very disappointed with our purchase, I called and talked to an Elizabeth I told her she should take them off the shelve and toss them away.

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wiliam porter March 24, 2014 at 12:23 pm

changes need to be made at 10th street dunkin Greenville nc. don’t mind spending my money there but I wont be talked about by your asst manager whos guetto back.. sexuality and who iives in my house has nothing to do with dunkin. u need a manager and asst manager at this store. you can make it better or keep it the same if this is your representation for dunkin you are in bad shape. ill keep my money spend elsewhere.

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Diane March 23, 2014 at 5:39 pm

I am very very unhappy with your week-end crew at this DD on 108th & Q. This is the 3rd week-end visit that is not a good experience; I walked in to about 5 or 6 workers and maybe 2 tables with people and one person waiting for a cup of coffee in front of me. Not too bad… I brought my refillable cup to get an iced coffee (large) and 2 donuts (my usual)and I placed the cup on the counter. and I waited, and I waited,, 5 minutes went by and 2 workers crossed in front of me but no eye contact, no “have you been helped or I will be right with you.” No one came to take my order so after about 7 minutes I had to get to work so I picked up my cup (empty) and left the store with no one asking or saying I am sorry. I go to this store 3 times a week and the service is great, but this is the third try for weekends and I give up…..

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valerie allen March 22, 2014 at 3:45 pm

I purchased doughnuts from the store on West Second st. in Fulton NY, on Thursday afternoon, I have to tell you they were terrible, dry, no flavor, possibly the worst I have ever bought. I haven’t frequented a Dunkin Doughnuts store in a very long time, and I think you have now permanently lost a customer, I had no complaints about the young lady who served me, she was very pleasant and friendly, but you need to do something about the product you are selling.

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Loyal Customer March 21, 2014 at 2:12 pm

I’m confused why there is only one crew member working at night. The wait is long no fault of the hard worker. This person has to manage the front counter and drive thru ALONE. It’s under staffed and it’s wrong I am so turned off by this. Corporate needs to step in and make this situation better for your customers and your hard working employees. The location is 11292 Boyette Rd, Riverview, FL. I asked several workers in the last 6 months they all said owner is to cheap to hire another worker even though corporate says there should be two people. They don’t keep workers long I wonder why?!

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Audrey March 19, 2014 at 1:09 am

I will never return to DD….it used to be the best place 30 years ago..when I had gone to the DD at 807 W Vine St Kissimmee, FL for the LAST time, Donuts are ALWAYS stale and you would be lucky to have 7 choices no matter what time of day it is.. they always say ( with an attitude of course) “Nope we are out” idiots who work there and from what I am reading in all these posts, Idiots who run it and most importantly, idiots at corporate. They just don’t care all across the board. Krispy Kreme has now added a loyal customer with me….Good bye DD shame you don’t care like you used to.

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unknown March 13, 2014 at 12:55 pm

I am a former employee at a dunkin donuts in coxsackie ny… The manager there her name is Sarah has no regard for any of her employees and always has something negitive to say. I had left and by no means im i trying to start trouble but when she tells me ” i have a stick up my a**” thats a little un called for.Every day she is either outside or on her phone with her mother gossiping about her family drama, The other day when she had only two people on and the other person was drinking coffee not on break during a morning rush gossping i had said “well in my review you had told me to keep my drama at home and i said maybe you should take your own advice” she says “oh well get the hell over it” nor was she helping with the rush …. instead a cigrette break was more important, lots of customers complain but its falling on deaf ears,,,, they had since gone and went to stewarts or mcdonalds…. They way i was trained in my four years of being there is not the way she runs her store, they are constantly running out product and she doesnt order them. This is a big issue and no one wants to say anything in fear that she will fire them. OH by the way when is it ok for her to take money out of our checks for not taking a half an hour break thats a whole nother issue. She is always short staffed and doesnt really care and she wonders why people like me are leaving….

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Jennifer March 9, 2014 at 7:46 am

Hi I buy coffee every day 7 day a week @ store #330997 in Union NJ I was interested in having the flavor Pumpkin Spice Syrup brought into the store being that was my veryyyy favorite & only flavor coffee being that other DD i want to they had pumpkin syrup because customer asked manager to request it. If not can you possiblity sell a bottle to me. My # is 908-456-XXXX or e-mail thanx

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daniel February 26, 2014 at 4:06 pm

I witnessed one of your employees verbally humiliate one of your other customers chase him out of the store then reach into his pickup and wave a pipe at them!!! Are you hiring insane people!?! The store is at a mobile station on rt 114 in Danvers Mass.The employees name he said was Jose!! This happened around 315 am.There was another clerk working who can verified this. I believe he needs training.

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Jim Schroeder February 24, 2014 at 9:42 am

Dunkin Donuts Real Estate

Hello,

We represent a seller of a hard corner (light) at US Highway #1 & Orange Avenue in Daytona Beach, Florida.

The property includes a 28,000 SF office building at the rear – that could be used as a corporate office, or other use.

The seller will sell the just the corner lot, or the entire property. This would be a great place for a Dunkin Donut store – plus offices or storage. Please contact me for more details.

Thanks,

Jim Schroeder
Broker-Associate
Pan American Real Estate (US) Inc.
Cell: 407-738-6055

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CONNIE February 23, 2014 at 10:21 am

RE: Dunkin Donuts 1918 Wilbraham Road, Springfield, Mass. At 7:55 a.m. on 2/23/14, we purchased a dozen donuts. Six glazed and six plain, $7.95…The donuts were not fresh. They were stale. I called the store and spoke to a young lady, who was less than professional. Instead of apologizing and offering to replace the donuts, she said “Well lady, all our donuts are fresh because they are delivered early in the morning.” Before I even suggested replacing them she said, ‘and if you brought them back, you would get the same donuts anyway.’ I asked for her name, she refused, and hung up the phone. I called back, but since the store has “caller id” the phone was never answered. I then called from a different number, and asked the young lady that answered the phone, for the name of the person I spoke with earlier. Without even putting me on hold, there was an “active” discussion (very audible through the phone) about giving me her name, and I heard “b****” and then “click” down went the phone again. I called back at least three more times and the FAX MACHINE was on????? Finally, I called again. I asked for the name of the “store manager”, Leslie, I was told. I asked to speak with her, and again, she was less than professional. She did give me a local phone number of what she said was “corporate office”. I have called the “local” dunkin donuts at 413 589 1761 and left a message with a Ms. Martin. I also called “corporate office” in Canton, Massachusetts.. All of this avoidable “drama” because I called the store to let them know about a dozen of stale donuts.

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Audrey March 19, 2014 at 12:55 am

Anytime I have ever gone to Dunkin Donuts in Kissimmee, Florida the donuts are ALWASYS Stale! I have given up on them and their “who cares” attitude..Krispy Kreme all the way…best donuts around.

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Patricia February 19, 2014 at 8:23 pm

Why is it so hard to find peanut dounuts!
It seems some locations have them sometimes, are they discontinuing them because of allergies.
I think Dunkin Donuts should offer them again!

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Craig February 16, 2014 at 7:55 pm

I read that you are pulling your advertising from WEEI for a comment made on the morning D & C show. Really?? I listen all the time and these guys basically remind me to stop and try the latest whatever you are introducing. Have a sense of humor. Donuts will never be regarded as healthy but we all have a few now and then.

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Dunkin Donuts Crew Member February 14, 2014 at 8:26 pm

I work at one of the dutchess county New York Dunkin Donuts stores and I have to say we need some new management. The manager doesn’t seem to care at all and makes crew members come in to work when they have to flu and lets us be sick working with food. Also the store is not run properly and even though we clearly need more people in the mornings especially weekends we have like no one coming in until the afternoons. Not to mention there are no consequences when people repeatedly call out or don’t show up for work so they continue to do it.

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Jessica January 30, 2014 at 6:48 pm

I always go to dunkin doughnuts. Hardly ever have I had such a horrible and disappointing expiernce with them. I was just at the store about an hour ago. Ordered an ice coffee as always with Carmel cream and sugar. The iced coffee are supposed to be a dollar. I always go so I know that I was told till the end of January. So I was at this one at the end he told me I owed him 4 dollars and change. To be exact his name d c. I order the coffee and a plain bagel with butter. I told him the coffees were 99 cents atleast I thought so. He said no and got very rude with me. I felt disrespected by him. I called the store about 5 minutes later asking how much the iced coffees were they told me one dollar. I’m extremely upset with the service not to mention my bagel tastes stale. I’m highly dissatisfied with this service. I would like for a call or an email back to see what can be done. I will not be refereeing anyone to this particular store. Horrible experience

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Kathleen January 28, 2014 at 2:31 pm

Hello,
I am trying to get in contact with the CEO or someone who can help me with an idea I have. Please let me know asap. Thank you

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lisa March 3, 2014 at 7:46 am

Canton .ms is the headquarers

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Nickshel January 24, 2014 at 9:33 pm

DD in Martinsburg, WV is a horrible place for employees. New employees aren’t getting proper training and get talked down to if they mess something up. Management passes around employee phone numbers to other employees. How is this appropriate? They have to find their own coverage…management never does this. Calling off because there’s a foot of snow outside should not get employees reprimanded. “Find your own coverage or you have to come in” is the phrase used. Someone’s life is worth a cup of coffee? I think not! And why is there NEVER a manager or supervisor on all shifts. All management conveniently are gone by 1:00 in the afternoon. I also didn’t find it sanitary considering management will let family go behind the counter and dig into the donuts. I’m sure customers would love to know that one! There are so many things wrong with this store. I think it’s time this place was investigated. The place is being run by a 23 year old and you can tell.

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elaine January 24, 2014 at 10:55 am

1516 turnpike street stoughton, mass……this DD is so disgusting…while eating they are sweeping the floors and dirt goes everywhere…they they mop with bleach till your eyes are burning and even hit your shoes with mop and bleach while you sit there…i told the guy to stop and go away from me and he said…no, i don’t work for you…some ignorant brazilian..so tired of this place i stopped going….imagine all the dust and dirt sweeping so hard that we are eating this shit ………i feel like i lick their floors…..why can’t they clean before and after people are there??? its the dirty donut place to me.

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Xou January 20, 2014 at 2:53 pm

Store #300296
I ordered a large ice coffee with milk and sugar, and sausage egg and cheese on a bagel. I got into work, an hour later have the sandwich and drink half of the coffee. While working I felt nauseous and almost threw up. I looked at my coffee and there’s white chunks in the iced coffee. I went home and threw up . I recently started going back to this store since others around here are even worse. Please fix the stores around here.

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amber January 17, 2014 at 8:04 pm

hii I worked in nj sewell 306089…I having problems with my owner and the district manger..i used to work 70hour in one week and they never pay for the over time..that store is small doesn’t have the manger they make employe to use the expire food and they want us to make dounts with out gloves sometime we make all the food with gloves because they samall small budghet. they are from India and they are so racist about the other religion. or to hire any American person there..my friend applied and they turn down
her she is half black and half Spanish..They have some people working for them and they are not even illegal to work in here..my owner have 13dunkin dounts and you will find out with no one other all india people working…when I ask them about the its not fair not paying for overtime and I told them it just not fair next day I walked in the store they cut down my hours to 25…and for five day they want e to work just 5hours In a day…driscit manger purva patel…owner sam patel and preash patel

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sara January 16, 2014 at 1:26 pm

I have been working at dunkin donut for about 2 years now and finally got to become a shift leader. I am very good at my job and care for everyone. My boss doesn’t respect any of us and threatens us and yells at us for the smallest thing. Well today I got my promotion taken away from me all for calling out sick. They actually wanted me to come in to even though I was sick. What do I do about this. I come home every day crying because of the place but I care to much to leave it.

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cole howard January 13, 2014 at 4:03 pm

I think its bulls*** to fire someone who was out sick and has the doctors notes to prove it and is the only white person mixed with all albianians who just strand around and don’t do anything. Plus the manager doesn’t return phone calls or answers his phone for that matter. Dunkin donuts in westboylston ma on westboylston st. Sincerely a very disappointed and disgusted customer

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elaine January 24, 2014 at 10:57 am

they only like the brazilians…anyways…get a decent job…you are white !!!!

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