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Dunkin Donuts Corporate Office

Dunkin Donuts Corporate Office Address

Dunkin Brands Group, Inc.
130 Royall St
Canton, MA 02021

Contact Dunkin Donuts

Phone Number: (781) 737-3000
Fax Number: (781) 737-4000
Website: http://www.dunkindonuts.com
Email: Email Dunkin Donuts

Executives

CEO: Nigel Travis
CFO: Paul C. Carbone
COO: Paul E. Twohig

Dunkin Donuts History

Dunkin Donuts was founded in 1950 by William Rosenberg.  The first location was in Quincy, Massachusetts.

In 1955, the first franchise opened in Worcester.

In 1963, the chain opened their 100th corporately owned location.  In 1964, the 1000th franchise opened.

In 1990, the 2000th location opened.

In 2004, the company headquarters was relocated to Canton, MA.

In 2006, the company was acquired by several private equity firms lead by Bain Capital.

In 2007, the first location in Taiwan was opened.

Dunkin Brands, the parent company of Dunkin Donuts, went public in 2011.

The company currently operates over 10,000 locations in 32 countries worldwide.

{ 125 comments… read them below or add one }

Jean July 28, 2014 at 7:34 pm

On July 25th, at 8:45 AM, I stopped at the 1287 Page Blvd, Springfield, MA Dunkin Donuts as I usually do 2-3 times a week on my way to work – I ordered a medium iced mocha decaf coffee – I paid for the coffee and the young fellow handed me my coffee — as he did, I took it with my left hand, transferred it to my right so that I could put it in my cup-holder. As this was being performed (a matter of 3 seconds) the coffee did not explode/implode, but rather there were 2 vertical slits on the cup that gave way as I went to place it in the cup-holder … coffee was everywhere – all over me, down the inside driver door, down the window well, all the way to the passenger side and hit the mat and carpet on the floor, and 2 inches into the cup-holders (2 side-by-side), and when I raised the window up, streaks of coffee came with the window! The young fellow (Nick I think!) saw all of this take place as I handed him back the ‘glass’ – I asked if he had a towel, he did not and handed me a bunch of napkins – he went to replace the coffee, coming back to me to tell me they were out of ‘mocha’ – I said, “just a decaf iced” – he handed me the coffee and, again, I asked if he had a towel – he did not and handed me another bunch of napkins at which time I handed him back the drenched napkins he had handed me previously that I used … in one of the cup-holders was my cell phone, now sitting in 2-inches of coffee! I should tell you, at this time that, what transpired was not the fault of the young fellow at the drive-thru. I went home, changed my closes to be on my way back to work, and stopped at the Dunkin Donuts on my way. I asked to speak to the Manager – a young lady (red shirt) came over. I started to explain what had transpired when another woman (purple shirt) came and stood beside her – before I could finish, ‘red shirt’ said you need to speak to her (purple shirt) – so, I started again explaining what had happened explaining that I was 1 1/2 hours late for work and my car was filthy. I asked why they could not give me a towel – do you clean tables, counters, and grills with napkins? “Who is going to pay to clean my car” … Purple shirt indicated … “we are not responsible once the coffee leaves the building” … LEAVES THE BUILDING – I was at the drive thru! This is an answer? I also think it is wonderful that your corporation propagates screening of an individual wants to speak to the manager and instead gets to talk to the ‘buffer/red shirt’ instead.
I would like to know … who is going to pay to have my car cleaned, replenish my pay for being late, pay for the new cell phone I had to purchase to the tune of $129, and who is going to pay for my ‘power package’ when the door and windows don’t work because of rust down the window well!!!! I was not offered my money back or anything in terms of compensation for what had happened to me! – I have been a manager for the past 35 years and I work in Customer Service and have done so throughout all of my working years … With so many people looking for work, I find it hard to believe that there isn’t someone out there more qualified or more caring than ‘purple shirt’. I think you need to look into your ‘training program’ as it relates to who ‘manages’ your store and represents what is supposed to be the ‘corporate image’ of Dunkin Donuts’. I did take pictures of the inside of my car so that I can send them to the ‘franchise manager’ if I am able to get this persons name – without going through ‘purple shirt’ … I cannot believe that you would have someone like this representing you and treating people in such a condescending manner – she more or less said that ‘it was my responsibility’ to take care of their lack of incompetency! It will be a long time before I go back to DD — and will make my story known to anyone I come in contact with – Your motto should be changed from ‘Makes America Run’ to ”Makes America Run in the other direction’.

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Eileen Rivera July 28, 2014 at 6:07 pm

I have been coming to the Apopka Florida location for years. It’s even out of my way. But recently I have been going to another location because of the new staff over the last two weeks. I don’t know who is doing the hiring but they should really stop. The store used to be wonderful, full of smiling faces and polite quick conversations. Now, there’s always a miserable young lady at the register, no smile no eye contact no thank yous or your welcomes. This is starting to look like a store in a bad neighborhood and I will not be back until new smiling faces and happy attitudes are back.

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Tracy Grimes July 26, 2014 at 10:02 pm

I went in you Dunkin Donuts location, store # 340575 on 7/26/14. I had the worst display of customer service that I could have imagine. There was 3 employees working the shift. The employee that was out of control was the one who was working the drive thru. He was a heavy set gentleman. He waited on me and my friend. He took my friends order, he was suppose to get a medium coffee, he just handed him a small and expected him to except it.
He pretty much thought that he was doing us a FAVOR, because he decided to wait on us.
I brought to his attention about the the coffee, INSTANT ATTITUDE!!! In the first place he handed him a cup with coffee spilled all over the cup. I ask him can we have a cup of coffee that was not so messy! HE GAVE ME THE SECOND CUP WITH COFFEE SPILLED ALL DOWN THE SIDE!!! I asked him politely to wipe the cup off. He replied if you DON’T WANT THE COFFEE I’LL GIVE YOUR MONEY BACK. HE HAD NO CUSTOMER SERVICE AT ALL! VERY RUDE AND DISRESPECTFUL.
I ask another one of the employees to ring up my order, he was just as bad, he’s watching him be disrespectful towards me, and he basically laughing with him about the situation.
I paid for my FOOD AND COFFEE, BUT WHEN I GOT OUTSIDE I THREW IT IN THE GARBAGE!!! I felt like they might have done something to my food. Very upsetting experience.
I’m a loyal Dunkin Donuts customer!! But after this mornings tomfoolery which was at 4:45 am in the morning. I will probably not return to DD!! Very sad that your employees, don’t
get WHAT THE MEANING OF REAL CUSTOMER SERVICE IS ALL ABOUT.
VERY UNHAPPY LOYAL CUSTOMER!!
JUST THOUGHT ABOUT IT, WHEN I ASK THE EMPLOYEE TO WIPE THE COFFEE CUP OFF HE USED A COFFE FILTER, INSTEAD OF A PROPER PAPER TOWEL OR A NAPKIN, HE WAS JUST A REALLY DISGUSTING, VERY UNHAPPY EMPLOYEE!!

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Mike Castell July 26, 2014 at 6:35 pm

Got ripped off never going back 383 court st 148 smith st brooklyn putting higher price item on lower priced area

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Francis Cronin July 25, 2014 at 1:54 pm

the last year i have noticed down trend on people who do care from top to bottom i spend 35.00 a day 7 days a week at dd 50/50 chance i will get my order correct i have spoke to mangers , try changing stores my next move is to start going to Starbucks call me 4 more detail Francis Cronin X Freeman st Haverhill ma ( xxxx@yahoo.com ) [ 978-478-xxxx ]

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Lashawnda July 24, 2014 at 2:42 pm

The Worst Experience at Dunkin Donuts!
7/24/2014 I was at the Dunkin Donuts located at 7 Walk Hill St Roslindale Ma, waiting in line when I overheard an older customer asking the woman behind the sandwich counter if she put butter on her muffin. The woman (Miriam) in a high tone voice replied “She didn’t charge you for butter”! The customer said “well I asked her for butter” the women gave her a few packs of butter, the customer asked if they had any butter that wasn’t cold as it would destroy her muffin because it was stone cold. The worker said NO! The women gave her back the cold butter and left unhappy.
So When I get to the register I ordered a large hot mocha cream no sugar, and a corn muffin heated as I do every day. I proceed to pick up my muffin and ask the girl behind the counter if I can have a spoon, she very rudely replies “you need to ask one of the girls” and points to the register. I’m somewhat confused as to why because when I asked the gentleman that was working in the sandwich section yesterday he simply took one out of the plastic container and handed it to me. Just at that moment the manger was passing by so I gestured for her to come over and I explained that this employee is always rude to customers and not just me. I have witnessed her being rude to other customers in the past as well as just this morning with the customer who asked for butter. I told the manager I would start going to other locations like the one on Centre Street because they have GREAT customer service, if she can’t control the behavior of her employee. Her location is simple more convenient for me. As she tried to apologize the employee came from the back room and kind of nudged her manager out the way as she proceeded to yell at me that “she didn’t like me anyway”! I pointed out the behavior to her boss as being unacceptable, that she couldn’t even control the women. When the manager tried to tell her to stop talking the woman spoke even louder and began to yell in her native language Cape Verde. I have no idea if she was calling me profanities or not as I don’t speak the same language as she, but from her tone of voice and body language I know it was nothing that should be tolerated. I WILL NEVER GO BACK!

P.S. This is not the first time I have made a complaint that involved this employee -Miriam.( last time they offered me a free breakfast , which I refused to accept ) I would like to know what Dunkin Donuts is going to do to prevent this type of behavior from continuing. Allowing these types of behaviors to continue without consequences only demonstrate to fellow employees that the behavior is acceptable and will be tolerated. What type of message does that send to the consumer? That we as people don’t matter only our money!

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Annoyed customer! July 18, 2014 at 3:38 am

I will start by saying that I am a huge DD junkie but over the last year or two the service in some of my locations has really gone down the drain.
First, I will say that I live in Tamarac, Florida and my home store is the one on
Commercial Blvd just west of University Drive. I believe it is store 304496 (in lauderhill). I used to frequent that store many times a day years ago. There was an amazing staff there. Always had my coffee ready by the time I got to the counter. Kenny who had been there for years and Sergio as well were two super professional and hard working young men. A few years back that location got a new owner and though there have been a few very nice and professional employees over the years nobody is there very long and the service will never be as amazing as it was when Kenny ran the night shift there. I understand that many of the kids who have worked there were accused of giving things away or stealing. All I can say is the manager is a fool. They were so professional they always charged but the level of service always made me perfectly fine and i loved giving them tips too because they totally earned them. Good customer service rules all. Foolish move owner!!!

Next…. there is a promotion going on in our tri-county area and there are three stores on my way to work that have the same owner and are playing a very sneaky game and I am spreading the word because they have gone downhill big time in the last year as well.
Not sure if Tamarac store 10201 and the Parkland Nob Hill store and
Coral springs Westglades location think people are stupid but they are playing a very sneaky trick on people and this was forced upon the employees as it is what they were told to do. Im angry and dont like being played and essentially ripped off. Our tri county area ( Miami, Broward, Palm Beach is having a weeklong sale of any size iced coffee orr tea is 99cents. There are signs in most of the stores and most of the stores emplyees are wearing pins that tell the info. However at first when I was charged full price at the Coral Springs location I just thought it was parkland cs area but then I ordered from their other store in Lauderhill and I was again charged full price so I asked if they werent doing the sale and thsy said they are ” but bosses rules are that the customer has to ASK for the sale price. Ummmm can we say sneaky thief? So if you dont happen to catch then too bad for you and double plus for them. Too hats aweful business but what else should I expect from a store whio has given me Dunkin Dark because they were (out????? ) of the original. I disgust dunkin and thats messed up how many time thsy have done it to me. Stealing from trusting customers

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Alma Pancir July 15, 2014 at 12:51 pm

Well I have nothing but praise for my Dunkkn Donut store. It is on Montauk Hwy, Oakdale, NY. The people there are the best. My friends and I have been going there at lease 3 times a week for 2 years now and have never, never had bad service or a bad product.
The staff, Nabil and Sabira are among the finest folks we ever encountered and deserve lots of praise. I write this on my receipts all the time and hope corporate reads this comment.

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Bill Walker July 11, 2014 at 3:22 pm

I was pressed for time this morning on my way to a clients house and decided to grab some breakfast on the way. I was driving down Salem rd in Conyers, Ga and passed by Mcdonald’s thinking I’d like something a little different and remembered that Dunkin Donuts always had good breakfasts. While the food was tasty I couldn’t believe the hash browns only came 6 to a bag!? Thats not it, the sausage croissant had about a half a top bun on it. Didn’t feel like i was getting my money’s worth at all. Unfortunately i didnt have time to deal with it right then but, decided i would call the store later and let them know about it. The lady who identified herself as the manager put me on hold after she saw i had a complaint and a minute or two later some other lady picks up the phone. This chick told me that obviously Id never had a had a croissant before and proceeded to describe to me what one is supposed to look like. Very condescending and said that her only concern was that i was going to tell folks about the food and offered to replace the meal. What i really don’t have time to write in detail here is how much she did not care about how unhappy I was with my meal. Offering to replace the meal is cool but what i really wanted to hear is that someone actually cared about my dissatisfaction with the food. Everyone has a poor experience from time to time in these joints but she made it worse by talking down to me, not giving a dang, acting as if i was bothering her about it and having 0 customer service skills. You think I’m going back for that free meal?, I wish I would continue to patronize a place that got down like they did today.

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Mad Mother! July 7, 2014 at 9:20 pm

My child started at DD a few months ago and it has been a NIGHTMARE!!! They are fining her for what others are not doing. The manager yells at coworkers in front of customers and just the other day my child got a nasty 2nd degree burn on the oven and NO ONE knew what to do!!!! Then when she finally got a hold of the manager to report it the manager had no idea how to file an incident report and told my child that I was being a bitch by pushing the issue!!! Well now I am going to be a BITCH and push the issue!!! No one should be treated like trash!! They also need to train the managers and maybe get ones that are old enough to act act like adults!!!

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Cynthia Zabriskie July 3, 2014 at 10:52 pm

I went to the Dunkin Donuts at 1401 SE Village Green Dr. Port St Lucie, FL at 5:56 pm July 3 to order 2 Iced coffee’s that they are advertising for $.99 from 3-6 pm yes 6 not advertised at 5:59. So at 5:56 she says “hold on I’ll be right with you” then she says OK what can I get for you. I order the coffees she says pull around. She comes to the window and says that will be $4 and change I’m holding $2 and change I said the coffee is $99 cents, NO that’s till 6 I said I ordered them by 6 she says No I looked at the clock it was 6 o’clock. I said that’s right I ordered by 6 your ad is 3 to 6 not 5:59 and she refused to give me the coffee all she could say is I can’t put the code in it’s 6. I bet you thought you’d get me, I hope you enjoyed the coffee. And next time you want to leave the customer sitting in the drive thru so you can charge more you should wait longer I don’t have STUPID written on my forehead. No customers inside and none in the drive thru what were you doing for 4 minutes. Don’t worry I won’t be back I don’t have time for BS.

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