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Dunkin Donuts Corporate Office

Dunkin Donuts Corporate Office Address

Dunkin Brands Group, Inc.
130 Royall St
Canton, MA 02021

Contact Dunkin Donuts

Phone Number: (781) 737-3000
Fax Number: (781) 737-4000
Website: http://www.dunkindonuts.com
Email: Email Dunkin Donuts

Executives

CEO: Nigel Travis
CFO: Paul C. Carbone
COO: Paul E. Twohig

Dunkin Donuts History

Dunkin Donuts was founded in 1950 by William Rosenberg.  The first location was in Quincy, Massachusetts.

In 1955, the first franchise opened in Worcester.

In 1963, the chain opened their 100th corporately owned location.  In 1964, the 1000th franchise opened.

In 1990, the 2000th location opened.

In 2004, the company headquarters was relocated to Canton, MA.

In 2006, the company was acquired by several private equity firms lead by Bain Capital.

In 2007, the first location in Taiwan was opened.

Dunkin Brands, the parent company of Dunkin Donuts, went public in 2011.

The company currently operates over 10,000 locations in 32 countries worldwide.

{ 160 comments… read them below or add one }

Shannon September 29, 2014 at 5:27 pm

I go to dunkin donut on cottman ave and they have a woman there name cici scrubbing there wood works, scrubbing outside. They treat and talk to her like a slave from the time she walks in that store. Have her non stop working while everybody else standing around… something needs to be done… every time I go in there she is polite and always smile, even after being yelled at in front of customers. That’s not how you treat your employees, if you cared enough for them this needs to be taken care of. The manager is very disrespectful to her employees and customers… the will lose a customer if this is not taking care of and I will put the word out to let them know that this dunkin donuts on cottman ave, located in the Roosevelt mall. She complain plenty of times and nothing was done.

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customer September 29, 2014 at 8:52 am

I was just in a dd at 147 palisades Ave in jersey city NJ. The place is disgusting. I went to buy some coffee and doughnuts. And there was Fly’s on and all over the doughnuts. Spoke to Maria and store nick about it. And they seem to not even care. Valued customer.

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Jersey city employee September 28, 2014 at 7:36 pm

You have a store that is located at 147 palisades ave. That is very dirty. The employees are very disrespectful. Especially the general manager Rosa. I have seen them drop food on the floor and place it back on racks. I’ve also seen mice running around behind the counters. I strongly suggest that this store be inspected as soon as possible. You should look behind coolata machines for droppings. When I tell the place looks like crap. I mean it looks like crap.

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Fernando Aponte September 28, 2014 at 8:01 pm

I was just fired for letting them know in a weeks in advance. That I was not going to be able to work today. My son was also working there at 147 palisades ave. Jersey city NJ. The owner Nick fired my son out of spike to firing me. I think that’s was so messed up. He wants tell me he hired because to do me the favor. Which it’s BS because he short staff is the real reason why he hired him. So now that he fires me for letting them know in a weeks in advance I could work for him today. He goes and tells me to telly son not to come in and work either. That he is fired too. He is also constantly bad mouthing his employees. He also has his general manager bullying the kids in there. I don’t know how you have people like these two running stores under your name. Many other employees have a lot to say about them. But I’m sure they would be to scared to come forward for losing there jobs. He is unfair. And not professional. I say you look into him.

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Robin R September 26, 2014 at 10:35 am

I just went to the DD on south Rt 13 in Dover and waited while 4 employees didn’t say a word to me even though there was only one person in the store who had already placed an order and was waiting for it to be filled. There was one car at the drive thru lane. After 5 minutes (didn’t have the time to wait 15 minutes like someone else who posted a comment), I left. No one else had come in the store and yet no one asked if I had been helped or if they could help me. I initially thought this might be related to a bad experience I had a week or so ago when I asked for a “lightly” toasted bagel that was burned instead. When I took it back to the store, the MANAGER told me that is how they come out of the oven and with great reluctance gave me another bagel (untoasted at my request!).

When I got back to my office and shared my experience with a co-worker she said she and her boss had also had bad experiences there. From reading other comments I would say DD quality of service and products are deteriorating. There are 3 different DD locations in Dover and the one across from my office is definitely the worst. I won’t give them my business there again and at the rate they are going, there will be several other people from my office building who also won’t go there again.

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Tammy September 25, 2014 at 7:15 pm

I worked at the DD/BR in Fuquay Carina NC for over a year. I was promised a raise after 90 days and a year later still no raise. I was the cake decorator and literally had to beg for supplies so I could do my job! I even brought some of my own so I could do orders and such. There have been 4 different mangers in the last 4 months and the area manager can’t keep her mouth shit or even give them a chance to get that store straightened out. Most of the problems stemmed from the manager that hired me. They don’t care about their employees at all. The assistant manager has the personality of a snake. He’s rude, yells at the employees in front of customers and they both put too much on the kids that work there. The turnover on employees is ridiculous. They should show respect to all customers and players at all times. I quit because they expected me to no 24 hour call for orders. I have a life and I will jot drop what I’m doing at home or wherever I am to do one cake. Its not fair to me or for the wear and year on my vehicle to drive 10 miles one way for what I was paid. I have never in my life worked at a place that was so disorganized or Ru. By a bunch of big headed fools. Give some people authority and if goes right to their head. I loved doing cakes and dealing with customers. I’m moving on to my own kitchen. J won’t let a bunch of idiots stop me.

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J Morrison September 24, 2014 at 9:41 pm

The location in Voorhees NJ is not only the worst DD I’ve ever been to, but the pod quality is repulsive. They made me wait 15 minutes before someone assisted me. I walked out. I used to go to this location every day. More and more I started seeing new faces which explains a lot. They need to replace management and the entire staff. Absolutely terrible. I will never go to this location ever again.

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Former Employee September 20, 2014 at 11:36 pm

Dear Dunkin Donuts,

I used to work at Dunkin Donuts in Crestwood, IL and it was one of the worst jobs I have ever had. The boss didn’t care and the store was dirty. The boss of this store has family who run other dunkin donuts in Blue Island, IL. The Dunkin Donuts on 127th and Western Ave is the worst. The shift leader at night is very rude to the employee. He makes the customers pay for items they do not want. He also looks at female employees is unprofessional way. I hope you read this because this man needs to be remove or you will be losing customers. Thank you for your time and have a nice day.

Former Employee

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D-79 September 20, 2014 at 10:58 am

I visited my local D&D this morning in Hillside, NJ, when the blonde hair manager approached me and told me I was no longer welcomed in the local D&D she stated to me that I was “supposedly” very rude when I told an employee that I will not allow him to make my coffee after he had just taken out the garbage w no gloves on and did NOT wash his hands. I’m very fine w no longer going to this location considering the unhealthy nature of this business. I’m very very happy w the D&D in union, five points, nj and as well as the great service I receive at the Morris ave location by the old shoprite.

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Unhappy customer September 18, 2014 at 6:48 pm

I visited dunkin donuts at 618 welsh rd, huntingdon valley, pa. 19006 daily and enjoyed the staff Chrissy and Shannon , a new manager named Krishna waited on me one day and before she even asked what I would like, she asked me what’s with the little hat on your head, are you a Jew. Needless to say I was very insulted, I will no longer go to that dunkin donuts, as long as that rude person is there.

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Done with dd on 618 welsh September 28, 2014 at 12:31 pm

I also visited there frequently, just found out that the only person ( Shannon ) that knew what to do in that store is no longer there, we’ll neither am I now, everyone else is rude, or just don’t speak or understand English, very disappointed former customer.

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Addy Avila September 15, 2014 at 10:05 am

I CANT understand why they have to fill up the whole cup of my vanilla swirl with ice???????? At the end im left with a bunch of ice…when i specifically said LIGHT ICE?????!!!!

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Courtney hicks September 13, 2014 at 11:15 am

I visit Dunkin Donuts store #344355 in Charleston, South Carolina regularly. My visits are almost NEVER pleasant but I love the coffee so much I keep going in hopes that they would have better workers. I think they just follow their manager Daniel. He is the rudest most disrespectful person I have EVER met. I accidentally called him “mam” once at the drive through speaker and he intentionally called me “sir”! How rude is that. I just don’t understand how Dunkin Donuts can have someone so belligerent and rude work at one of their stores and give them the title/position of a Manager. If this is what your future business is headed for then I ratter spend more money for better service at Starbucks.

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edwin saretzky September 5, 2014 at 8:51 pm

im a regular costumer on store located at 275 chestnut st newark nk 07105, and i have been noticed that management are totaly out of control, they misstreat, yell at the employees right in from of us waiting in the line to get our order, i guess it is the most disrespectful way to behavior in front of costumers,.. There is a Lady called Melissa that i didnt know she was just a shift leader when manager is not at the store, but she runs the business and she takes control of everybody even with the costumers, she shows the power to misstreat costumers that don’t speak english treating them as garbage, i believe anyone has to be treated the same because they are buying things there, to pay their salaries, and the manager named Gosha,( sorry if i spell it wrong i just hear the way they call her), don do anything she just stand behind this little blond hair woman called Melissa, i guess you should make an inspection with out let them know you gonna be there, because days before the inspection they work hard to get everything okay to pass it, but i have been seen that, even with the food they grab with bare hands in the back and i heard this melissa told one of the girls to give to the costumer a coffe with cream instead milk as this costumer requested, he was in front of me complaining about his coffe and Melissa was so nasty and told him that he can have the coffe for free and leave the store … really?……. and employees are really been treated like slaves with no dignity respect and consideration as Melissa and manager take 1 or 2 hours lunch away the store tha she is sopposed to be taking care of, they look like don’t care about the store just the money that they make doing NOTHING…. there are something that you as corporate have to make some changes in this management specially with this manager that dont do her job and employees are stressed and tired of them tow (manager and Melissa) someone told me that Melissa has a record at the newark court for the same issue hapened few years ago they has call the cops and get them at the police station and i believe people like that shoudln’t be in contact with costumers because is so disrespectful and i love to buy my coffe and sandwich every morning on my way to work……my only employee who makes my order is a sweet lady called Diana she is the oldest employee there and she is quite and she really knows what she is doing lot of costumers want to be take care by her but she can’t do us all she should be the best paid in that store because the time that she works there (i know her for more that 6 years since i got there for the first time and she was already working there)… well this complain is for me as a costumer i want a good attention at the front and get what i am paying for ..not for what this Melissa want to give us, i hope this comment make some eco, and make the owner think about how to pick personel to run his busines, thank you very much for your attention and i would like to get a response on my email address above ….

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tyler spaulding September 5, 2014 at 2:29 pm

dunkin donuts on 4th st in st. pete florida is refusing to pay me the money im owed , i worked there for months and had to leave cause i moved my hours are on the computer but the owner robbie who steals money out of the safe is refusing to pay me , its very unprofessional and i do not to encourage anyone to work there, the bills are not being paid there and the owner is a thief , im very disappointed in dunkin donuts for allowing this to keep happening .

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Angela September 5, 2014 at 1:24 am

Berwyn Il.. store location cermak and east ave.. I’ve been working for Dunkin donuts for the last 8 months .. started off at one location in Plainfield and ended up here at the Berwyn location for the last 3 months. I have noticed issues with this store since I started the employees aren’t the best people to work with along with the manager who favors certain employees. They are constantly firing or hiring someone..til today Sept 4th 2014.. I was an employee with a question mark if I still have a job or not. I went in for work arrived before schedule time as usual.. let me add that since I’ve been working for Dunkin donuts I’ve yet to call in or be extremely late.. I am also 35 WEEKS pregnant.. about to be due anytime.. THIS afternoon I go in for my shift was approached by my manager that claims they have me on camera stealing money from the register.. I explained to her that I didn’t take no money fromthe register.. and ghow much are you accusing me of ..she replied $100. And some change .. along with this I was told that they also got on camera that I was seen taking the tip money.. along with the 3 others I was working with I divided the tips up between us all along with another employee that was standing next to me.. so she could even speak on my behalf I never took no tip money… NOW .. They have cameras claiming it was me… OK so when I questioned my manager to SEE THE video of me taking the money ..SHE got on the phone and called her boss … they gave me the phone to speak with him.. I explained that YES I am having a baby anytime now .. I am not a thief.. I would NOT risk MY JOB and paycheck over $100.. I told him.. SINCE I’m being accused of this I want to see this video he replied back and SAID.. if u like to see the video I will call tomorrow press charges and have u arrested and u can see the video that WAY… OR u can sign the report and shortage slip and this will all disappear .. I’M 35 weeks pregnant not trying to get arrested and sit in jail .. I shouldn’t have to do all that to see a video !! I DID NOT steal anything from the register I wrote this statement down on THEIR report and did end up signing my name .. but now AFTER I’ve calmed down and thought about THIS.. I would really like to know the true policies and my rights being wrongfully accused of stealing. I will be calling a lawyer on this cause .. in my opinion I believe they were looking more so of how to get rid of me being within my last weeks of pregnancy.. and had intentions of working til the baby came.. can’t help to think this was a way to get me out since I’ve always been on time for work and never called off.. ANY advice for me .. I’d appreciate it otherwise this branch will be hearing from a lawyer .. along with going to the board of labor .. this was definitely stress I really didn’t expect to go thru especially at this time..

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Angela September 5, 2014 at 2:24 am

I need to also add .. that 3 other employees were taking orders on this register seeing that it was drive thru. Along with the manager telling me I’m on leave til further notice.. didn’t say I was fired .. didn’t give a date to return either..

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Papiya September 4, 2014 at 11:18 am

This is a complain from for a store manager Md Abdul Mannan. 105 west 125st is the store location. He is a real stupid manager. He tried to use girls the way he want. Whoever has good relation with him, she has the schedule more the 50 hour a week, & other employee don’t even get 30 hour. He don’t care about good employee, whoever works good. He had personal relation with another girl,in different location, so he think like all girls r same, people go to work for money not for relation. He really speak bad at all time, all those slang word. I think he is from Bangladesh , & he always speak in Bengali Infront of customer. He don’t care customer services, he always speak bangla slang word, which we don’t understand, one day he had fight with another customer cuz of this bangla slang word, then other Bengali customer explain me the word. Which was really bad.as a manager he is not professional at all. He doesn’t know how to speak in English , he don’t even understand, I have no idea why the owner hire him as a GM ????????????? He has no respect for people. Whoever employee is working there they r suffering from lot of problem. But they can’t even say a word cuz he is the GM & has the power of the schedule. We made complain before at management office, but look like they didn’t take any action. So we r requesting the head quater please do something for this carecter less manager.

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marty September 4, 2014 at 6:50 am

Clark, New Jersey Store.
Terrible cup of coffee in the early morning. Wish there was a Starbucks in the area . Will never go to Dunkin again……………………………………….
Even for a free cup of coffee…………….

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Deb McHenry September 3, 2014 at 5:11 pm

Today I went to Dunkin Donuts on 108th and National in West Allis, WI for the sole purpose of a large iced coffee during their happy hour. When I order I was told they were out of large coffee cups. I expressed my disappointment to the young man that was helping. The shift manager Kayla offered to give a small and a medium ice coffee for the price of the large. I really appreciated Kayla ‘ offer and excellent customer service. #customersatified

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sherry September 2, 2014 at 11:22 am

i went to dunkin at 806 west broadway fulton ny on the 26th the 2 girls working there was so rude i called corporate office that day was told i would hear from the dunkin on broadway by thursday have not heard from them.that day i went there i went through the drive through my daughter went inside i ordered a iced coffee i pulled up she tried to hand me a hot coffee i said thats not mine omg you would of thought it was the end of the world her and other girl in there started talking crap about customers saying they always think they are right they are never right we always have to put up with them and on and on how unprofessional if you dont like your job go work somewhere else have not been back there since she should of said iced coffee i did say iced coffee thats all i drink she should of been listening to the order instead of talking to her friends.they are so rude there i tell everyone i know dont go there go down the road or around the corner..806 west broadway fulton ny have rude people there….sherry

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helen September 2, 2014 at 2:25 am

my daughter quit working at dunkin donuts in philadelphia on aramingo and butler sts
because she was treated very bad my the night shift manager who isnt suppose to work for dunkin donuts at all her name is jackie flores she is now texting and calling my daughter for no reason except to harras her she has been doing this since she quit her job I dont understand how some body that was fired by corporate can still be working at any dunkin donuts my daughter still has 1 pay check to get and she doesnt want to get it because she doesnt want the problems she will have to deal with to get it there are also ants and rodents in the store which is very digusting and nobody wears gloves when making food which is gross this dunkin donuts needs to be shut down I will never go there and alot of people we know wont go there anymoe either

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jenn August 29, 2014 at 9:38 am

I am writing to you today, because of an unfortunate mishap that took place. On my way to work on 8/29/14, I stopped by your Dunkin Donuts location.
I went through the drive thru as I was on my way to work . I never opened my food up until I arrived at work. To my surprise the bagel breakfast sandwich I ordered was completely burnt.
There was no way possible to eat it, I could of used it as a brick. Thankfully I work for a company that I was able to get to another Dunkin Donuts location, explain my situation and get my sandwich replaced.
It really upsets me that you have employees that thought it was ok to serve burnt, unedible food. I feel bad for the Dunkin Donuts location that corrected my order and did everything possible to please me.
This was not how I wanted to start my day. What about all of those people who get served food and get to work only to find they are out there money and can’t eat the food.
I expect any restaurant/ coffee shop that serves food to uphold a higher standard than what your company portrayed to me. This was absolutely unacceptable and I hope that you reprimand the store for what they are doing to the people that once supported your business.

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tyler spaulding August 29, 2014 at 9:15 am

The dunkin donuts at 1046 4th st n in st.Pete fl is the worst company I’ve ever worked for. Over the few months I was there our checks bounced twice, the power was cut off do to none payment as well as the trash, it’s been a month since I left them and I still have not been paid the money that they owe me I worked hard for that money and I have bills to pay. It’s sad when a place I thought I could grow I now never want to return to and I don’t encourage anyone else to either.

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Anonymous August 26, 2014 at 9:14 pm

I eat at dunkin donuts in South Carolina in tanger outlet nearly twice a week for the past 3 years. My beginning experiences were great, excellent food and drinks. As of lately, being under new management for almost the past year, the service just gets more horrible as I go. The manager (who I believe his name is Daniel) is very rude, unprofessional and disrespectful. Which also seems to make his staff react the same. Therefore when you complain nothing gets done. This dunkin donuts will be no longer receiving me as a customer due to the lack of management control. It makes no sense to have to wait in line and be pulled 15 minutes for a coffee and a sandwich. Also, they should train there managers to have better customer service! I am VERY disappointed in how much this store has changed. I thought change was supposed to be good. I knew it was going to get worse when I noticed they got rid of the young lady that used to open some mornings. You guys need to bring her back because she kept the store straight and in order. I believe they used to call her DOT-DOT although I’m quite sure that’s not her real name. Y’all need to start thinking what’s best for business before getting rid of all of y’all good workers and we end up with people like Daniel running our businesses to the ground!

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Carol Raccio August 27, 2014 at 7:48 am

On the receipt there should be a survey , do the survey , answer the questions and then there is a small box for anything additional you may want to add. Write your complaint in there! It goes to the GM and owner as well as cooperate!

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mort rainy August 26, 2014 at 8:40 pm

So i need help i work at a dunkin donuts and our donut delivery came this morning 8/26/2014 and while un loading off truck the whole rack fell he threw away most that fell but there were ones still put on the rack i was told to fix them and put them on our shelf i refused to so i took pics and sent it to my manger he said ok ill order new ones so i come back to work at 9pm and what do i see the donuts fron this morning no new ines at alk i also took pics. This is very unsanitary and very unprofessional its down right wrong to serv people donuts such as theses. I dont know who to go to or whatever but hopfully someone can contact me with info.

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Carol Raccio August 26, 2014 at 9:31 am

My daughter was fired this morning by Dunkin Donuts in West Haven Ct. The one at Valeros on Main Street. She was given about six write up all today from a month ago. Two accused her of taking tips, one for her register being off $50 or so and the others for giving coffe and donuts away! My daughter has Never taken tips! Can’t prove one way or other on register shortage because they don’t allow you to pull register totals and is always told to make customer happy by all mean to compensate them! I also worked for the same owners and I know when you are no longer wanted they make things up to get rid of you! I, Carol Raccio was employees by them for a few years. I was a shift lead for over eight months and was Never paid for it! I quit! I also took the tests for the shift lead, state certification and had help by Armani and Jessica to pass it! In fact they had a bunch of us they had to take them before inspection/ cooperate visit so most had help passing them. Dave was not happy when some failed and he had to pay! My daughter Michelle as well as many employees have work straight through two shifts because of call out with no breaks and lunches! For her or anyone to be accused of stealing and no way to prove it is wrong! This particular DD has so many complaints and issues. I for one drink 3 large iced coffees per day so I know when labels have been changed but coffee is old! All Dunkin customer know ol from fresh! There was a rush at the counter and customers were in a hurry. A customer put money on counter and left. My daughter put money on register and continued with customer and the owner saw money on register and accused her of potential stealing. She was asked to cover someone and if “he” didn’t get coverage, “he” was going to be fired! She was told she was his only hope! She went in so he could keep his job. The manager is the one who called her! I get these are franchises but it still has your name attached to it!!! My daughters fathers lawyer has been notified!

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Larry Rice August 16, 2014 at 5:24 am

About 2 hours ago drove to one of your 24hr locations in Chicago on 69th S. Pulaski for a cup of tea . The employee who was suppose to be working drive thru would not wait on me . I waited for about 7 minutes at the window , made eye contact with the employee , still no service. If your workers have issues servicing African Americans maybe they should not represent a franchise that’s suppose to be open to all ethnicities. August 15 2014 11:23 P.M

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Dont Need To Know August 15, 2014 at 3:39 am

So I did work at a Dunkin Donuts/Baskin Robbins, till today. I was always told to get ahold of or text the boss to let them know if you are not going to make it to work. Because, I learned to not trust the people that answer the phone at the job to let everyone know. I have done that twice before today. Never was told that they were warnings or even talked to about how I should call the store as well. So, today my son was very sick, so I texted my boss and told him that my son was sick. Thinking that maybe since they are a boss they would let people at work know that I wouldn’t be able to make it into work. Like they do with other people there. As of 5pm today I was let go (fired) in a text message. Which stated “That he was sorry that he had to let me go from Dunkin Donuts. And understands that I am a mother and that my family comes first. But he has a store to manage. Sorry!” So I texted back saying that I didn’t understand. Then he texted back saying “that it wasn’t his choose that it was higher up. And that it was also because of the not calling up to the store to let them know that I wasn’t able to make it. Even if I did send something to him. Also explaining about the first two were warnings. But again as I said in the beginning I was never talked to about the warnings. So I am not very happy with the way I got fired was handled. First off the person that wanted to fire me should have done it themselves. Second, you should never call or text someone that they are fired. It is very unprofessional. The store I worked at is in South Euclid, Ohio 44121 at the corner of Mayfield Rd and Belvoir Rd.

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J Rose August 13, 2014 at 6:14 pm

The store location in Morehead City, NC on 5208 Arendell St (Hwy 70) has an extremely rude employee! I believe her name is Alyssa and she has been rude on many occasions including again today (which was the worst she has ever been). I truly hope the corporate office reads this and does something about the situation. Besides the rude employee, this location does have excellent donuts but not enough of certain popular ones. The bagel selection is also very limited. Today they only had two types available. The other problem is that I have received cool coffee many times that tasted terrible. The coffee served at Dunkin Donuts should always be served hot and fresh. They are known for their coffee.

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annoyed customer August 7, 2014 at 5:52 am

Let me just say by far worst dunkin experience ever .employees fooling around when they should be working.they are to busy goofing around instead of doing there job correct.let me just say family working together is by far the worst . I don’t recommend anyone go there I know I won’t ever again.I say you need to be more careful on hiring and not just Lee saying and taking people because there family.I didn’t like my service. Everything was wrong the time was slow and they were rude. Employess that work at DD morning shift are horrible .I say a new team is needed..the coffee was disgusting with hair in it..store on Providence st..they gave me wrong change and are very sloppy.. They recently hired new females and they are very disgusting and I can’t even imagine the manager who hired them.. So unprofessional in there performance.

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not important August 5, 2014 at 5:21 pm

I work at dunkin donuts under marie and micheal shey. Marie is never around all of our equipment is broken. Marie’s son comes around and tries to train people the way that he know’s wich half the time is against dunkin policy, they make the job misserable. Mike shey comes around and complains when ppl try to through away expired product, because if they keep costs low they must get bonuses. Mike is assistant dm , which is dumb because he hardly knows what he is doing. They marie and mike are making good employees quit.

The stores marie and mike shey run (in the ground) are in lady lake- on 441, spanish springs, 466 in wedgewood, leesburg. And coming soon brownwood. So come on down if you want some stale coffee or some old cheese on your sandwich, or an improperly trained staff member to make your order wrong because they don’t train correctly. To marie and mike its about getting them bonuses.

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Kayla M July 31, 2014 at 3:47 pm

Hello,

I am not here to leave a comment, but a request. My sister, Kaitlin M. worked at Dunkin Donuts in northwest Indiana for about 5 years. She is now getting married to the love of her life whom she met at Dunkin Donuts. She met Jimmy M. while he was on a delivery run at her store location. They had talked whenever he had a delivery, then started to talk, hangout, date, and now they are getting married. I want to do something special for them and I am sure you could help in some way. Let me know. Thank you :)

Kayla M.

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Jean July 28, 2014 at 7:34 pm

On July 25th, at 8:45 AM, I stopped at the 1287 Page Blvd, Springfield, MA Dunkin Donuts as I usually do 2-3 times a week on my way to work – I ordered a medium iced mocha decaf coffee – I paid for the coffee and the young fellow handed me my coffee — as he did, I took it with my left hand, transferred it to my right so that I could put it in my cup-holder. As this was being performed (a matter of 3 seconds) the coffee did not explode/implode, but rather there were 2 vertical slits on the cup that gave way as I went to place it in the cup-holder … coffee was everywhere – all over me, down the inside driver door, down the window well, all the way to the passenger side and hit the mat and carpet on the floor, and 2 inches into the cup-holders (2 side-by-side), and when I raised the window up, streaks of coffee came with the window! The young fellow (Nick I think!) saw all of this take place as I handed him back the ‘glass’ – I asked if he had a towel, he did not and handed me a bunch of napkins – he went to replace the coffee, coming back to me to tell me they were out of ‘mocha’ – I said, “just a decaf iced” – he handed me the coffee and, again, I asked if he had a towel – he did not and handed me another bunch of napkins at which time I handed him back the drenched napkins he had handed me previously that I used … in one of the cup-holders was my cell phone, now sitting in 2-inches of coffee! I should tell you, at this time that, what transpired was not the fault of the young fellow at the drive-thru. I went home, changed my closes to be on my way back to work, and stopped at the Dunkin Donuts on my way. I asked to speak to the Manager – a young lady (red shirt) came over. I started to explain what had transpired when another woman (purple shirt) came and stood beside her – before I could finish, ‘red shirt’ said you need to speak to her (purple shirt) – so, I started again explaining what had happened explaining that I was 1 1/2 hours late for work and my car was filthy. I asked why they could not give me a towel – do you clean tables, counters, and grills with napkins? “Who is going to pay to clean my car” … Purple shirt indicated … “we are not responsible once the coffee leaves the building” … LEAVES THE BUILDING – I was at the drive thru! This is an answer? I also think it is wonderful that your corporation propagates screening of an individual wants to speak to the manager and instead gets to talk to the ‘buffer/red shirt’ instead.
I would like to know … who is going to pay to have my car cleaned, replenish my pay for being late, pay for the new cell phone I had to purchase to the tune of $129, and who is going to pay for my ‘power package’ when the door and windows don’t work because of rust down the window well!!!! I was not offered my money back or anything in terms of compensation for what had happened to me! – I have been a manager for the past 35 years and I work in Customer Service and have done so throughout all of my working years … With so many people looking for work, I find it hard to believe that there isn’t someone out there more qualified or more caring than ‘purple shirt’. I think you need to look into your ‘training program’ as it relates to who ‘manages’ your store and represents what is supposed to be the ‘corporate image’ of Dunkin Donuts’. I did take pictures of the inside of my car so that I can send them to the ‘franchise manager’ if I am able to get this persons name – without going through ‘purple shirt’ … I cannot believe that you would have someone like this representing you and treating people in such a condescending manner – she more or less said that ‘it was my responsibility’ to take care of their lack of incompetency! It will be a long time before I go back to DD — and will make my story known to anyone I come in contact with – Your motto should be changed from ‘Makes America Run’ to ”Makes America Run in the other direction’.

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J Rose August 13, 2014 at 6:22 pm

I agree with you! Especially about the fact that a lot of people are in need of work. You would think they could at least hire friendly and competent people. The Dunkin Donuts near my job has a very rude employee that I think is some type of shift manager and they are always serving almost cold, old decaf coffee that is supposed to be hot and fresh. Also, the employees are too busy playing around or degrading each other to focus on the customers standing in front of them.

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Eileen Rivera July 28, 2014 at 6:07 pm

I have been coming to the Apopka Florida location for years. It’s even out of my way. But recently I have been going to another location because of the new staff over the last two weeks. I don’t know who is doing the hiring but they should really stop. The store used to be wonderful, full of smiling faces and polite quick conversations. Now, there’s always a miserable young lady at the register, no smile no eye contact no thank yous or your welcomes. This is starting to look like a store in a bad neighborhood and I will not be back until new smiling faces and happy attitudes are back.

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Tracy Grimes July 26, 2014 at 10:02 pm

I went in you Dunkin Donuts location, store # 340575 on 7/26/14. I had the worst display of customer service that I could have imagine. There was 3 employees working the shift. The employee that was out of control was the one who was working the drive thru. He was a heavy set gentleman. He waited on me and my friend. He took my friends order, he was suppose to get a medium coffee, he just handed him a small and expected him to except it.
He pretty much thought that he was doing us a FAVOR, because he decided to wait on us.
I brought to his attention about the the coffee, INSTANT ATTITUDE!!! In the first place he handed him a cup with coffee spilled all over the cup. I ask him can we have a cup of coffee that was not so messy! HE GAVE ME THE SECOND CUP WITH COFFEE SPILLED ALL DOWN THE SIDE!!! I asked him politely to wipe the cup off. He replied if you DON’T WANT THE COFFEE I’LL GIVE YOUR MONEY BACK. HE HAD NO CUSTOMER SERVICE AT ALL! VERY RUDE AND DISRESPECTFUL.
I ask another one of the employees to ring up my order, he was just as bad, he’s watching him be disrespectful towards me, and he basically laughing with him about the situation.
I paid for my FOOD AND COFFEE, BUT WHEN I GOT OUTSIDE I THREW IT IN THE GARBAGE!!! I felt like they might have done something to my food. Very upsetting experience.
I’m a loyal Dunkin Donuts customer!! But after this mornings tomfoolery which was at 4:45 am in the morning. I will probably not return to DD!! Very sad that your employees, don’t
get WHAT THE MEANING OF REAL CUSTOMER SERVICE IS ALL ABOUT.
VERY UNHAPPY LOYAL CUSTOMER!!
JUST THOUGHT ABOUT IT, WHEN I ASK THE EMPLOYEE TO WIPE THE COFFEE CUP OFF HE USED A COFFE FILTER, INSTEAD OF A PROPER PAPER TOWEL OR A NAPKIN, HE WAS JUST A REALLY DISGUSTING, VERY UNHAPPY EMPLOYEE!!

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Mike Castell July 26, 2014 at 6:35 pm

Got ripped off never going back 383 court st 148 smith st brooklyn putting higher price item on lower priced area

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Francis Cronin July 25, 2014 at 1:54 pm

the last year i have noticed down trend on people who do care from top to bottom i spend 35.00 a day 7 days a week at dd 50/50 chance i will get my order correct i have spoke to mangers , try changing stores my next move is to start going to Starbucks call me 4 more detail Francis Cronin X Freeman st Haverhill ma ( xxxx@yahoo.com ) [ 978-478-xxxx ]

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Lashawnda July 24, 2014 at 2:42 pm

The Worst Experience at Dunkin Donuts!
7/24/2014 I was at the Dunkin Donuts located at 7 Walk Hill St Roslindale Ma, waiting in line when I overheard an older customer asking the woman behind the sandwich counter if she put butter on her muffin. The woman (Miriam) in a high tone voice replied “She didn’t charge you for butter”! The customer said “well I asked her for butter” the women gave her a few packs of butter, the customer asked if they had any butter that wasn’t cold as it would destroy her muffin because it was stone cold. The worker said NO! The women gave her back the cold butter and left unhappy.
So When I get to the register I ordered a large hot mocha cream no sugar, and a corn muffin heated as I do every day. I proceed to pick up my muffin and ask the girl behind the counter if I can have a spoon, she very rudely replies “you need to ask one of the girls” and points to the register. I’m somewhat confused as to why because when I asked the gentleman that was working in the sandwich section yesterday he simply took one out of the plastic container and handed it to me. Just at that moment the manger was passing by so I gestured for her to come over and I explained that this employee is always rude to customers and not just me. I have witnessed her being rude to other customers in the past as well as just this morning with the customer who asked for butter. I told the manager I would start going to other locations like the one on Centre Street because they have GREAT customer service, if she can’t control the behavior of her employee. Her location is simple more convenient for me. As she tried to apologize the employee came from the back room and kind of nudged her manager out the way as she proceeded to yell at me that “she didn’t like me anyway”! I pointed out the behavior to her boss as being unacceptable, that she couldn’t even control the women. When the manager tried to tell her to stop talking the woman spoke even louder and began to yell in her native language Cape Verde. I have no idea if she was calling me profanities or not as I don’t speak the same language as she, but from her tone of voice and body language I know it was nothing that should be tolerated. I WILL NEVER GO BACK!

P.S. This is not the first time I have made a complaint that involved this employee -Miriam.( last time they offered me a free breakfast , which I refused to accept ) I would like to know what Dunkin Donuts is going to do to prevent this type of behavior from continuing. Allowing these types of behaviors to continue without consequences only demonstrate to fellow employees that the behavior is acceptable and will be tolerated. What type of message does that send to the consumer? That we as people don’t matter only our money!

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Annoyed customer! July 18, 2014 at 3:38 am

I will start by saying that I am a huge DD junkie but over the last year or two the service in some of my locations has really gone down the drain.
First, I will say that I live in Tamarac, Florida and my home store is the one on
Commercial Blvd just west of University Drive. I believe it is store 304496 (in lauderhill). I used to frequent that store many times a day years ago. There was an amazing staff there. Always had my coffee ready by the time I got to the counter. Kenny who had been there for years and Sergio as well were two super professional and hard working young men. A few years back that location got a new owner and though there have been a few very nice and professional employees over the years nobody is there very long and the service will never be as amazing as it was when Kenny ran the night shift there. I understand that many of the kids who have worked there were accused of giving things away or stealing. All I can say is the manager is a fool. They were so professional they always charged but the level of service always made me perfectly fine and i loved giving them tips too because they totally earned them. Good customer service rules all. Foolish move owner!!!

Next…. there is a promotion going on in our tri-county area and there are three stores on my way to work that have the same owner and are playing a very sneaky game and I am spreading the word because they have gone downhill big time in the last year as well.
Not sure if Tamarac store 10201 and the Parkland Nob Hill store and
Coral springs Westglades location think people are stupid but they are playing a very sneaky trick on people and this was forced upon the employees as it is what they were told to do. Im angry and dont like being played and essentially ripped off. Our tri county area ( Miami, Broward, Palm Beach is having a weeklong sale of any size iced coffee orr tea is 99cents. There are signs in most of the stores and most of the stores emplyees are wearing pins that tell the info. However at first when I was charged full price at the Coral Springs location I just thought it was parkland cs area but then I ordered from their other store in Lauderhill and I was again charged full price so I asked if they werent doing the sale and thsy said they are ” but bosses rules are that the customer has to ASK for the sale price. Ummmm can we say sneaky thief? So if you dont happen to catch then too bad for you and double plus for them. Too hats aweful business but what else should I expect from a store whio has given me Dunkin Dark because they were (out????? ) of the original. I disgust dunkin and thats messed up how many time thsy have done it to me. Stealing from trusting customers

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Alma Pancir July 15, 2014 at 12:51 pm

Well I have nothing but praise for my Dunkkn Donut store. It is on Montauk Hwy, Oakdale, NY. The people there are the best. My friends and I have been going there at lease 3 times a week for 2 years now and have never, never had bad service or a bad product.
The staff, Nabil and Sabira are among the finest folks we ever encountered and deserve lots of praise. I write this on my receipts all the time and hope corporate reads this comment.

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Bill Walker July 11, 2014 at 3:22 pm

I was pressed for time this morning on my way to a clients house and decided to grab some breakfast on the way. I was driving down Salem rd in Conyers, Ga and passed by Mcdonald’s thinking I’d like something a little different and remembered that Dunkin Donuts always had good breakfasts. While the food was tasty I couldn’t believe the hash browns only came 6 to a bag!? Thats not it, the sausage croissant had about a half a top bun on it. Didn’t feel like i was getting my money’s worth at all. Unfortunately i didnt have time to deal with it right then but, decided i would call the store later and let them know about it. The lady who identified herself as the manager put me on hold after she saw i had a complaint and a minute or two later some other lady picks up the phone. This chick told me that obviously Id never had a had a croissant before and proceeded to describe to me what one is supposed to look like. Very condescending and said that her only concern was that i was going to tell folks about the food and offered to replace the meal. What i really don’t have time to write in detail here is how much she did not care about how unhappy I was with my meal. Offering to replace the meal is cool but what i really wanted to hear is that someone actually cared about my dissatisfaction with the food. Everyone has a poor experience from time to time in these joints but she made it worse by talking down to me, not giving a dang, acting as if i was bothering her about it and having 0 customer service skills. You think I’m going back for that free meal?, I wish I would continue to patronize a place that got down like they did today.

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Mad Mother! July 7, 2014 at 9:20 pm

My child started at DD a few months ago and it has been a NIGHTMARE!!! They are fining her for what others are not doing. The manager yells at coworkers in front of customers and just the other day my child got a nasty 2nd degree burn on the oven and NO ONE knew what to do!!!! Then when she finally got a hold of the manager to report it the manager had no idea how to file an incident report and told my child that I was being a bitch by pushing the issue!!! Well now I am going to be a BITCH and push the issue!!! No one should be treated like trash!! They also need to train the managers and maybe get ones that are old enough to act act like adults!!!

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Cynthia Zabriskie July 3, 2014 at 10:52 pm

I went to the Dunkin Donuts at 1401 SE Village Green Dr. Port St Lucie, FL at 5:56 pm July 3 to order 2 Iced coffee’s that they are advertising for $.99 from 3-6 pm yes 6 not advertised at 5:59. So at 5:56 she says “hold on I’ll be right with you” then she says OK what can I get for you. I order the coffees she says pull around. She comes to the window and says that will be $4 and change I’m holding $2 and change I said the coffee is $99 cents, NO that’s till 6 I said I ordered them by 6 she says No I looked at the clock it was 6 o’clock. I said that’s right I ordered by 6 your ad is 3 to 6 not 5:59 and she refused to give me the coffee all she could say is I can’t put the code in it’s 6. I bet you thought you’d get me, I hope you enjoyed the coffee. And next time you want to leave the customer sitting in the drive thru so you can charge more you should wait longer I don’t have STUPID written on my forehead. No customers inside and none in the drive thru what were you doing for 4 minutes. Don’t worry I won’t be back I don’t have time for BS.

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