Dish Network Corporate Office

Dish Network Corporate Office Address

Dish Network Corporation
9601 S Meridian Blvd
Englewood, CO 80112

Contact Dish Network

Phone Number: (303) 723-1000
Fax Number: (303) 723-1999
Website: http://www.dishnetwork.com
Email: Email Dish Network

Executives

CEO: Joseph P. Clayton CPA
CFO: Robert E. Olson
COO: Bernard L. Han

Dish Network History

Dish Network, commonly referred to just as DISH, was founded in March 1996 as Echostar.  The company was originally a distributor of C Band satellite TV systems.  They launched their first satellite Echostar I at the end of 1995.  They made their first broadcast in March of 1996.

In 1999, Dish was the first to release a HDTV tuner.  In 2003, Echostar IX was launched, which allowed broadcasting of all local channels to US consumers.

In 2011, Dish acquired the assets of bankrupt Blockbuster Inc. and subsequently added Blockbuster Movie Pass to their offerings.

In 2012, Dish dropped Network from their name and just goes by DISH.  Their parent company is still called Dish Network.

Dish currently services over 14 million customers in the US.

{ 252 comments… read them below or add one }

William Pendleton April 16, 2014 at 5:03 am

I am very upset I lost 3 tvs again I am tired of it this is due to updateing the hopper updated monday night tuesday night it did not update at all when it dose not update it shuts down every hour until it makes me mad monday night it updated 5 times this need to stop I am tired of replacing my hopper every 3 months they need to be improved I am thinking of going to the old system because the hopper is no good the joey in my liveing room is no good also this is the 3rd time I lost 3tvs in the past year why should I pay 141.68 this month I had nothing but trouble and since when dose technical support Close after 1.00Am this very frustrating I had my house rewired with new cables when installed the first time they used bad wires from directv and my dish was moved also everything was replaced here please fix the hoppers so they work more then 3 months instead of built-in power cords make them disconnect from back of the hopper I have a bad left shoulder I cant move anything I want a phone call on wednesday april 16 2014 so I know you got my letter fix the phone probluems to I want to see major improvements made with the hopper if another new one comes out since I had so many problumes I get one for free I give you until december to make improvements or I will go back to the old for free thank you mr Pendleton

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Julie April 15, 2014 at 8:20 am

I have been dealing with Dish network and a bill from them for 10 YEARS now. I moved from Iowa to Georgia and paid my final bill, returned my equipment to the place that i was directed by the customer service rep and thought everything was fine- this was in 2004. I went to purchase my home in 2006 and had a $500 bill from DISH, when i called to inquire they said it was because i never returned my equipment. I told them it was returned-they said they had no record- since i was not in Iowa, i had my sister drive to the place, and of course, it was no longer there. To keep this from impeding my pending home purchase, i paid the bill. A year ago, I was going back through my credit because i needed to get some licensing for work, and AGAIN that bill was on there. I called and disputed it- and AGAIN they said that the bill wasnt paid- they said sometimes collections companies will keep the money-this comment made no sense to me. And since i no longer had by bank records from 7 years ago, i paid it AGAIN. I got home last night and received ANOTHER collection notice for this SAME equipment. I called DISH and spoke with someone in “the presidents office”- apparently they think they are dealing with idiots- the intent of this supposed office is to make you think you can get somewhere. They offered to knock my bill down from $500 to $100 sighting that one of the receivers was now obsolete. They are both at least 11 years old- they are both obsolete.Their meager attempts to continue to get money out of customers (Even ones that are over 10 years removed) is pathetic and i will be contacting local news-in the Atlanta area as well as anyone else that will listen- this is now impacting my job- not funny. and i REFUSE to give them another dime. Any suggestions?

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Bolaji April 15, 2014 at 12:09 am

On March 23rd 2014, I called the Dish customer service line to cancel my Dish Network service and was informed that there was a cancellation fee of $17 to which I agreed. The agent who handled the cancellation call however informed me that I was eligible to get the Hopper DVR and an upgrade to the America 250 package at the rate of about $47 which I was currently paying due to my excellent payment record. He also offered free installation and threw in the Encore package for three months at no extra cost. I was skeptical about this deal and wanted to know if this was going to extend my contract to which he replied that my contract was neither going to be renewed nor extended. He also informed me that I could call back at any time to cancel the package at no charge to me if I was not satisfied since I would be out of my existing contract by April 24th 2014.
I finally agreed to have the offer after I had repeatedly informed him that I did not want my contract extended or renewed and he reassured me severally that the offer he was giving me would neither extend nor renew my contract once it lapsed on April 24 2014. Once this was agreed upon, I informed the agent that I would be reducing the number of my TV outlets from three to two and wanted to know if the offer still stood. The agent answered and reassured me that the offer still stood and that the bill for the two TV outlets would come to about $37 before taxes.
Once all these were agreed upon, he scheduled a technician to come over on March 25th 2014 for the installation. When the technicians showed up on March 25th, my 17 year old brother was made to sign for the installation and the receipt of the new programming equipment while the old equipment was retrieved.
I recently received my first bill on April 11th and noticed that the bill was for $273.08 which was totally different from what was offered and promised by the agent. When I called in to dispute the bill on April 14th, I was told I would be given a $15 bill credit while the technician installation fee of $95 would be waived. I told them that this was unacceptable and explained to the agent I was speaking to that her offer was not part of what was promised by the cancellation agent when he was trying to retain me. I informed the agent that since all calls to Dish were monitored, they could pull up the call records of the conversation I had with the cancellation agent on March 22nd so as to verify my claims. The agent however told me he could not handle the issue and transferred me to someone in the president’s office. The lady from the president’s office then told me that since the installation and work order notice was signed for, it meant that my contract had been renewed/extended for another 24 months and that I would have to pay a cancellation fee if I wanted to cancel. While I was protesting this she disconnected the call.
I then called back again after about 45 minutes and was put through to Jan Jenkins in the office of the president with telephone number 888 866 8137 ext 70885. Ms Jenkins also told me that there was nothing she could do for me. She insisted that once my younger brother signed the work order, it served as a contract and she would send me a copy of the contract. I however told her I was not satisfied with her explanation and hoped they were also recording all the calls I was making. I demanded to speak to someone above her to which she refused. I also insisted that she should pull the call records of my conversation on March 25th with the cancellation agent to which she replied that she would not.
Based on the injustice done to me, I informed her that I had no option other than to file a lawsuit in court to prevent Dish from charging me above what was promised and agreed upon with the cancellation/retention specialist or charging me a cancellation fee if I wanted to cancel my contract since I never renewed my contract and my existing contract was due to run out on April 24 2014. I then requested for a name and address where I could send my complaint letter prior to filing the small claims case to which Ms Jenkins refused.
At this point, I have no other option than to write this letter hoping to correct this unfair and unethical practice of Dish agents making and using false promises on behalf of Dish to deceive paying customers into unwanted contracts. Additionally, my younger brother was only told that he was signing a work order certifying that the technicians were at my residence and I wonder how that would be used as a renewal contract since he is only here on a visitor’s visa from another country and thus, cannot enter into any contracts.

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Rebecca Leach April 17, 2014 at 1:50 pm

I was told today, April 17, 2014, a contract was signed by me. When I received the copy it it is clearly not my signature. After calling I was told you dont have to sign it someone did and its your name you are responsible. Im accusing someone at Dish for signing it. BBB will be contacted and i will take this to court. It is clear this is a very unconstitutional business. No respect for hard working Americans.

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Sterling April 14, 2014 at 9:47 am

Dear. Mr. Joseph P. Clayton,

I hope that you are willing to take the time to completely read this letter from a current customer of Dish Network, it’s sadness me to have to sit and look up the CEO of a company and then get my thoughts together to write a letter about how dissatisfied with the equipment and LACK OF CUSTOMER SERVICE that Dish Network has. I was a customer of Comcast and came over to Dish Network because I was under the impression that I would receive as well of service as I was getting from Comcast without the increasing pricing that Comcast has. But little did I know that I was going to receive nothing but heart act and the inability to enjoy the service that I am requested to pay for. This is where we will go into the problem that I have with the equipment and LACK of CUSTOMER SERVICE. When the service was put in to my home the very next day I started having problem with the joey the shows that we wanted to view would freeze and you would have to turn to another channel wait till that channel comes on then turn back to the channel that we were looking at and at this point we missed parts of the movie and/or show that we wanted to see. Now this may seem like it’s not that bad but if you’re doing this 4 to 5 times a day when we get home from working it becomes very frustrating now factor in the weekends when you’re doing the same thing 20 to 30 times a day. NOT working for me as I’m sure you’re agreeing (That would not work for me either). Now we do what we think it the only correct thing to do at this point and that’s call to get help in correcting this problem and what we get are customer service representative in the Philippines that tent not to really care about the problem and I can tell this by the listing skills that they have or are using at this point, then when someone (I) request a representative in the USA it’s even worst. One representative stated that it my fault for not knowing how to work the joey correctly (I asked myself are they kidding me) but when I asked them what I was doing wrong they said that I had to unplug the Joey and wait and plug it up again when I stated that I did that the same representative asked me if I knew how to tell if it was unplugged or not. (NOW as a grown man I am appalled that they would speak to me this way. But let’s move on then I ask to speak with a supervisor and they stated that they would send me out another Joey and they did. I unpacked the system and installed it then packed up the old Joey and sent it back. (That part may not seem important but it will be.) Within two hours of having the new Joey I stated having more problems with not only freezing but now black screen and no sound (WHAT THE HELL) I Dish Network and spoke with a representative and they asked me why did I send the old Joey back? (? what did you just ask me?) I was told by the supervisor to reuse the same box that the new Joey in and return the old one, is what I told the representative, they told me I was told the wrong information that I needed to keep the old one to make sure that the new one that was sent to me work.(?) wait did they just tell me that they knew that they were sending me a piece of equipment that would not work. (This cannot be real is all I am thinking to myself) well then they tell me that now they have to send a technician to my home to fix it. The technician comes to my home and states that the problem is on the outside of my home and he has fixed it. DONE) Thank goodness… Not so fast no sooner then he gets in the truck and before he gets off my block I send one of my sons out there to get him because guess what (??) You goy it my video is freezing again he says that now it’s up to the customer service team to find out what’s wrong. (?)(?)(?)(?) I thought that he was employed with your companies as a technician when I asked why he didn’t check with them I was told that he had other appointments, now I really feel like Dish Network values me as a customer and I will make sure to tell everyone I know just how much the value me and make sure that they (people I know) are not giving the same level of customer service as I just gotten. Well let’s move on I now start calling customer service again and as you know from being the CEO of such a great company I speaking with the all parts of the world and getting the same treatment that I have gotten in the very being of this relationship (if this was a marriage I file for a divorce today) but I try and I try. Well let’s get to April 10, 2014 at 8:35 Pm CST I called and spoke with a representative from the Philippines and from the Cayman islands from Taxes and then I had the pleasure of one of your lovely representative asking me to hold because I wanted to speak with a supervisor now at this time it is 8:43 PM CST I was on hold till 11:58:13 (Time from my cell phone) 11:58 and 13 seconds. (I may not be a CEO I am not be a CFO I may not be a COO but I am a manager of a call center I am a father I am a husband and most important I am a person and a customer of Dish Network) I called your so called office of the president at 12:05 Am CST and spoke with a person that said I understand and I want you to know just how sorry we are I will give you a $40.00 Credit on your bill where you will have a credit of $10.00 a month for four months. (What did this person just belittle me a gain) So as customer of Dish Network my time is worth $40 within four months so I worth less than the so called service that I’m paying for and I am so pissed off about this that I made it my point to come into work today April 11, 2014 and find out whom I could speak with about this matter. I took the time to find others that were having problems with Dish Network (Knowing that not everyone that states that they are unhappy really are most just want something for nothing) but here are a few links to pages that are having the same type of problem I am. (allow me to back track…On one of my many calls one of your employees also stated that she has a Joey and that she is having the same problem I having and that Dish Network knows about this problem) So if you care less about your employees then I know as a customer there is no help for me.

Now today there was a Technician that came to my house to fix the problem and guess what my wife had to go get him after he said that he fix the problem because he didn’t even get to get in the truck before it happened all over again. I don’t understand what the root of the problem is within your company but what I do know is that you have us for a full two years and I will NOT allow this problem to go on. I want this matter fixed and I would like to have it fixed now. I will not make any statements other then I am a person that willing and able to be heard if need be I do not have the same type of money as Dish Network has to advertises but what I do have is a motive to have this problem fixed and this is the first step in trying to get it done with or without your help. As I said I am not a CEO or a CFO or a COO but I am a persona and a customer of Dish Network that is willing to do whatever I have to do to be heard. Comcast and Direct TV would be willing to take my business and also hear my story and my ideals on how to advertise using a REAL customer and someone willing to show their cell phone bills and the number of calls that were made within only two months to try and work with a company that they are paying for service that is not getting the service that they are paying for. You give me a chance on a commercial and I will show you the world’s greatest commercial actors, anyone and everyone that knows me always sates you be a great actor because I always keep it real and that’s what makes people listen.

So I will wait to see if I hear from any of you gentleman on how to bring this matter to a close and how we can work together to improve your customer service tell. I have been in the collection/customer service industry for over 25 years and anyone of my employees will tell you that be it collection, foreclosure or any serving a judgment each and every person that they speak with is treated with the upmost respect and they are to make sure that they do everything within the ability to make it a one call resolution!

I have also enclose a copy of my resume so that if any of you gentleman truly understand that one of the most important aspect of any busy is the relationship that it has with its customer’s I would welcome the chance and opportunity to change the culture and level of customer service that has been given to me and many of the other customers that has noted complaints on the internet. It would take me one year to have EVERY call center running the way they should and your rating with the better business Bur will be an A+ every time.

P.S. I have never had any call center that I supervised have a fifth of the complaints that I heard and read that your company has and I do not put the blame on any of you but I do put the blame on the type of training and the number of hours that is spend on quality control. I would hold the world’s largest internal training and development classes and I will personal visit every site once every three to six months to see that all policies and procedures adhered to. And there would be regular updated training classes for supervisor and managers. Dish Network would become the very first company to ever have the first worldwide award given for best customer service and satisfaction.

This could be the last letter that you ever receive like this.

Sterling Serino

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Denise April 11, 2014 at 1:22 pm

And to boot no one will give messages to the people that matter or provide you with a email address or phone number to address it your self

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Denise April 11, 2014 at 10:45 am

This company is appalling disgraceful the way the treat customers I WOYLDBRECONMEND NO ONE DO BUSINESS. Constantly loosing channels and their world class customer service is the most classless I have ever encountered

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marcia kimble April 7, 2014 at 9:36 pm

I have been a dish customer for years I moved from MN to Detroit and was told because I had a movers certificate to take my equipment aling with me I recently tried to get my account restarted I was told by the dish rep that I needed new equipment just to find out the rep had canceled my account out and started a new one but inder to get the service back I had to pay a cancellation fee , huh? I have been on the phone with several dish reps some didnt understand why I was told I coukdnt use my old receiver and others were down right nasty namely one by the name of Andy . Im very dissapointed in the trickery that dish use on its customers to gain profit I wish every dissatisfied customer whom dish has tricked and overcharged their accounts would come together for a class action suit against dish

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Bob April 8, 2014 at 12:28 pm

Same thing happened to me. I am in with the class action lawsuite.
Anybody else? I am contacting the FTC. The funny thing is Dish has commercials accusing Direct TV of doing the same thing. They never tell you on the phone about the two year contact, but when the installer has you intial his 3″ key pad, again never disclosing the two year contract, he has a big smile because he just got his bonus by screwing you.

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Sharon April 8, 2014 at 8:08 pm

Marcia,
My name is Sharon and I am so ready to get rid of Dish, but they know where I live, it’s either Dish or Direct and both suck! I wish that there were more choices, they charged me $39.99 for the top 200 and 1 year later, it went up to $69.99, the jerk that claimed he was higher ranks with Dish and they had given me $10.oo discounts here and there, they could not do anything else for me, dispite my disabilities, no more satelllite services in our area, but I want Dish to pay for their lies, blackout channels and we do not get credited? Let me know how to help?

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Jacob April 10, 2014 at 12:23 pm

After having dish for 9 months, my apartment changed management. Where the first dish installer placed it wouldn’t further work with the new management. Therefore I had I had another dish installer come out to see I he can solve the issue. Come to find out my balcony was faced in the wrong direction of there satellite. Now I couldn’t no longer have dish for the time period I was living there. The installer then gave me two options. One being to cancel the service and pay the cancelation fee. Witch I wasn’t happy about. The other option was to hold my dish on pause. I was going to be moving 4 months from then so I thought that would be the best choice. I asked how long would I be able to keep it on hold? He told me I could have the account on pause go the remaining time on my contract. So that would have giving me plenty of time to move. And I wouldn’t have to pay the cancelation fee. Come to find out after trying to set the account with automatic payments I see that they sent me a bill for 10$. On January, 7 2014. I then called dish to correct/ pay the balance. The representative that I have talked to on that day was asking why I had it on pause still at tho point. I explained my situation to him, I was going to pay the 10$ that was due to keep the account from being canceled. I clearly told him I didn’t want to cancel due the the fee. I would rather keep it on pause until I can have the dish installed once more. I knew I would have to pay for that as well. He then told me I could cancel my account and not have to pay for anything. He said he would ship me a box to return my equipment. I wanted to be absolute certain I wouldn’t have to pay the cancelation fee. I asked again and he said no. Three months go by after speaking with him. I receive a email stating I owe 368$ for the cancellation fee and the bill that was due on the 7th of January. I was misled and lied to. I called and talked to several representatives since then. They told me since it was canceled and I had a balance that I would still have to pay the balance. If I knew I was going to be lied to I would have never made the choice to send my equipment in. And I would have paid the 10$ balance. I had a little less then 6 months left on my contract. I want to know why I was lied to and have a different option other then upgrading my equipment and having another two-year contract. I don’t want to have to go threw this agin for another two years. This was not my only issue with dish. If we can solve this issue without any further action that would be ideal. Thanks

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Brent Broderick April 7, 2014 at 11:47 am

This company “DISH NETWORK” has repeatedly misled me and did charge my credit card multiple times. I have had a rollercoaster of an ordeal trying to get reimbursed for charges that I was told I was going to get. But after like several hours of talking to their customer service center without any refunds. I was told by 2 techs and a customer service rep that I would be refunded for over $100, I was charges 2 more times. If you rip off all their customers to a tune of $100. That would be a lot of money. I am contacting the better business bureau. If anyone would like to join me, send me an email. I am going to tell every person I know about this and it will cost Dish Network more than a few hundred dollars they screwed me. My email address is brentabrodeXXXX@yahoo.com. If you would like to help my fellow Americans from getting screwed like I have. email me….

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Damarise Colon April 4, 2014 at 8:51 am

I have been a comcast xfinity customer for 21 years , as there services became bigger so has there prices. With all the competition different companies my family decided to change especially after I watched undercover boss episode with the ceo of dish,this particular episode revealed to me that dish was a very compassionate toward there customers and about there services! Well as a dish customer I am not happy, I have two young children who dont get to watch cartoons, when I specified that was one of my needs but I got cartoon network which my kids can’t watch so its blocked.i hanpeen to notice direct tv has a special with more channels for the same price. I made some phone calls, from my understanding I was told I was locked on a contracted and I can not change it, I have been a direct tv customer for about 2 months ! Can someone help me?

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deann thrailkill April 3, 2014 at 12:43 pm

I have had a dispute on my dish bill since 2/08/2014 i had made my normal dish payment $127.00 and on 2/10/2014 dish had withdrawn $245.00 i did not authorize transaction.I tryed to get a refund they were rude and denied my refund.so my bank overturned that and refunded me .so dish network had shut off my cable on 2/16/2014 they made me pay $229.00 .which i didnt owe my dish bill was $245.00 and. On 2/08/14 i payed $127.00 which left bal.of $118.00 so they made me pay again on 2/16/14 after they took $245.00 on 2/10/14 .which i had my bank reverse the transaction.i get a bill in same week and my balance is $378.00 they said i had bounced the $245.00 check that i never authorized.so i called dish and wanted answers nobody would listen to me.one guy hung up on me.so ive been upset and ive paid $601.00 in the past two months and my cable is shut off.and nobody is helping me figure out the mistake dish made overcharging me and my balance is $249.00 with past due balance of $116.00 and i have to pay past due balance to restart my service.ARE THEY SERIOUS I FEEL SO HELPLESS.I HAVE NEVER BEEN TREATED THIS BAD BEFORE .DISH NETWORK WONT LISTEN TO ME .THEY ARGUE WITH ME AND HANG UP ON ME.

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Susan April 2, 2014 at 1:51 pm

The following is a copy of the complaint I filed with the State of Connecticut Attorney General’s office and with the Federal Trade Commission (FTC). And this afternoon I will be heading to my local police department.
On November 19 2012 I sought the services of Dish Network through a promotion they were running with AT&T. AT&T would provide wireless internet and Dish would provide television services. On March 26, 2014 I contacted Dish to cancel services because I was dismayed with their rate increases. The woman I spoke to told me I could not cancel because I had a 2 year contract, I insisted many times that I did not have a 2 year contract. I was adamant when I enlisted their services that my term would only be 1 year as Opitmum often offers promotional rates for a bundle package with great prices and I wanted to be able to take advantage of that at a future date, meaning I did not want to be locked in a 2 year contract with Dish. The woman I spoke to on March 26, 2014 emailed me a copy of the contract she says I signed. The contract is not signed but rather has initials in many places and IS NOT my signature or my initials. To be clear, I have never seen nor signed nor initialed the document she emailed me. I called Dish on April 1, 2014 to dispute the validity of this contract and to express my concern that someone forged this contract the gentleman I spoke to said my only recourse was to file a complaint reporting the document as fraud at my local police department. I find this outrageous.

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Rebecca Tilley April 2, 2014 at 2:35 am

I had dish installed one afternoon and later that night got a call from my daughter,living in another state that the Drs found she had kidney cancer,,I got up the next morning and called Dish to tell them I had to cancel my dish because I was going to have to move to help her,,she already had Dish,all equipment was returned and they hit my bank for 58.00..I could have accepted this,but then find out they want an early termination fee of 480.00??I have BEGGED this company to at least lower this fee,,was told NO at every call..I had the darn service less than 24 hours..Is there anyone that could help resolve this matter,,I am a disabled Senior Citizen living on SSI,I simply don`t have this kind of money.DISH NETWORK your GREED will be your downfall..

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Bob April 1, 2014 at 5:25 pm

I have a worse problem than all of you. I had been a customer for years and last summer I changed to another network. It took five moinths to get over $700.00 balance that they show as a refund on my check attachment as owqed me. I received that check and I cashed it. They then sent another refund check ( again without any explanation except that it was a refund). I cashed that check and deposited it, Dish then stopped payment and my bank charged an additional charge. Before that check was returned I was sent another refund, fortunately I didn’t deposit it
I’ve been trying to reach the Corporate but they keep transferring me to regular customer service. Customer service can only tell me of more checks that have been or are about to be sent Total of six are being mailed. I’mn afraid to cash any
I call corporate office and before I get anyone I’m sent back to the regularcustomer service

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Bob April 1, 2014 at 5:55 pm

iF THAT WASN’T BAD ENOUGH AFTER BEING TRANSFERRED TO A SUPERVISOR AND THEN TO THE EXECUTIVE TEAM BEACUSE THEY COULDN’T FIGURE OUT WHAT THEY DID WRONG (THIS WAS A TOTAL OVER AND HOUR IN OHONE TIME) THEY LOST THE CONNECTION AND i HAD TO START ALL OVER AGAIN

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Bob April 1, 2014 at 6:03 pm

Sorry for the spelling that was supposed to be “over an hour of phone time”. By the way I was being connected to a supervisor again and was disconnected once again. The Better Business Bureau is my next step

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Lori Fry March 29, 2014 at 5:40 pm

I called today to possibly sett up service until I was informed of an additional charge of 49.95. i told them to forget it. not 2 minutes later I was charged 64.33 for my first month then another 49.95 processing fee an hour later. they made these deductions unauthorized to my account. I have been calling since 930 this morning and it is now 530 pm. They say they will do things to correct it and then say it will be 3 to 5 days….They took my money out in a second and say it will be 3 to 5 days to put it back in. In the mean time I have checks that will bounce and check fees I will be charged. I emailed the share holders and as of monday I will make phone calls to the appropriate agencies that I need to so that this is settled and my money and any and all charges incurred are taken care of

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Sharon March 29, 2014 at 8:11 am

I have had the same issues as everyone else here. Dish is the most horrible company I have ever come in contact with. I had their service for less than 1 year (with a 2 year contract, of course) and move to an urban where I should have been able to transfer my service. Their representative advised that they covered the area I was moving to and would have no problem transferring the service. There would also be a $50.00 to transfer. No problem, I said. When the technician came to install the service at my new location, he “discovered” that he could not get a signal, unless I agreed to purchase a new receiver for $500.00 and upgrade my service. I told them that all I wanted was the service I had before. If they could not provide that, they should cancel the contract because they were in breach of the contract. I never asked to cancel my service. I only asked to have it moved. And I paid to have it moved. They told me they were going to debit my bank account for $280.00 plus to terminate the contract. I did not ask to terminate the contract. They could not provide the service they said they could provide. Anyway, they decided they were right and billed me but I am not going to pay them for service they could not provide. This company is in desperate need of government regulation. This is what happens when “utility” companies are allowed to run rampant over consumers.

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Stephen March 29, 2014 at 4:46 pm

I understand completely. Now, just so I know that you have a problem with Dish and you are not Dish itself trying to get information from me, please send me a contact number
or email me so we can talk about what to do.

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Jessica Jones March 28, 2014 at 12:30 pm

Would take to long to write the entire story especially since I been through hell with dish already. I’m Very dissatisfied with their lying customer service representative who sold me a package I didn’t ask for Joe from the retail store in Chicago, after I called twice to enquire about what came with the packages. then after contacting cooperate office being basically called a liar from Nancy in the resolution department. only being let out of the contact because I didn’t sign it. Poor service dish network.major fail for your company.now I’m going to be charged$17 dollars to return the dam boxes. And then you have the audacity to send me a letter asking me to continue your services never in this life time. So disgusted.

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Hannah March 27, 2014 at 3:52 pm

My husband and I have been extremely dissatisfied with dish for our entire contract. First of all, the installation guy was too lazy to go under our house to hook it up and ended up drilling a hole through our brick to run the cord through. We have since learned, after having Internet installed in that same area of our home that it is possible to wire it under the house. Again, he was lazy and went the easy route. Not to mention he made it sound like that was the only way to do it. Secondly we have been lied to time and time again regarding our bills. Our bill has gone up $20 and we have less channels! I have called numerous times and the ridiculously unhelpful and rude customer service reps always say “you’ll see a credit on your next bill” but nothing changes. I’m tired of being lied to and charged more and more for terrible service. I have never been as unhappy with a cable/satellite provider as I am with dish. We can’t wait for our contract to be up and we will NEVER recommend dish to anyone!

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Matt March 28, 2014 at 12:08 am

It’s not that the tech was lazy, but that is a charge for running it under the house and having to fish it up through the wall. That is an additional charge of around 300$ because of the amount of work that it takes to do so.

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joycr knight March 26, 2014 at 3:55 pm

Same with me.. let us all come together a class action suit…find us an attorney and let’s do this…my email is jknightcXXXX@hotmail.com. this is illegal ..ceos should be in jail and all others..

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Linetta Moore March 24, 2014 at 4:08 pm

Outraged!!! Dish network sent out their service provider in April 2013 he installed all of the equipment necessary. After he finished he asked me to initial and sign on a computer tablet, at that time I stated to him that I was not going to sign any contract, but he assured me that it was an installment agreement not a contract, so I initial and signed. I find out later through a recent email and documents provided by dish; my initials and name signed on a contract, which was not provided to me at the time of signing only the installment agreement. I am appalled that dish would go through such great lengths to be so deceptive and misleading to one of their loyal customer’s. To add insult to injury, I received a recent phone call from a representative from their president’s office by the name of Scott who made sure to tell me that they would not be relenting from the $300 early termination fee nor the half month plus the month in advance that they have charged me, on top of me paying a shipment fee for their equipment being returned, and if not returned within the time allotted; I believe it’s 30 days, then I will be charged the full equipment fee. Dish had already made clear that they were sticking to their guns in a previous phone conversation with another President’s office Rep. by the name of Lily. It seems to me that this has taken on a whole new form called harassment, especially when they had not been in contact with the consumers complaint office on this type of issue of complaint. I will most likely never request services with dish network again in the near or far distant future.

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Yvonne March 26, 2014 at 3:25 pm

I am in the same boat with disk. I was unhappy with them a week after I get them. When called the offices I recieved the run around talking I will have to pay $480.00 for disconecting fees, and send there stuff back to them with my own money. Are you kiddin me? I will not pay them for sevices my family is not happy with nor will I jeep that service in my home one day more than I have to keep it.

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Linetta Moore March 24, 2014 at 3:59 pm

Lets just launch a campaign, start a petition, put an end to this madness, seek counsel and file a suit against Dish for their Misleading, fraudulent, deceptive and unfair business practices. Anyone who is interested can contact me at moorelinXXXX@yahoo.com. Let’s do this!!!!!!

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Sunil Shanker March 24, 2014 at 12:09 am

Horrible customer service – put me on hold for 57 minutes
Before this I first spoke to a lady who fwd’d me to an account specialist Mike.
After taking my address from me and repeating it to confirm the same, this moron claimed to forget the address and lose it in the system; all of this happened when I told him I wasn’t interested in continuing the service.
Please note Dish put my service on pause for 6 months and I even had my fee of $5 waived by a manager during a call “recorded for training purposes”….bull shit

When I asked Mike to speak to his manager I was out on hold for 57minutes, during which time I called back from my land-line and processed the cancellation – the second agent didn’t ask for my address (system already had it)…the same system which also told him I was on hold for a supervisor/manager.

Absolutely the worst service, and when asked why I was leaving I asked him of he could here the Dish music for “telephone holds” in the background…that was the reason for leaving.

God knows where they get these morons…

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Linetta Moore March 24, 2014 at 3:14 pm

Since many of us have been affected in one way or another, I think its fair to say that we should all pursue, and band together with Shawna; a Dish customer complain-tee who has written an complaint on this page in filing a class action law suit against the Dish network.

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adam April 13, 2014 at 11:32 am

I agree with you. I will help in anyway needed.

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Sarah March 22, 2014 at 11:36 pm

I am absolutely disgusted with DISH customer service, I have had them hang up on me when I question them. I have called and had one person tell me one thing and called back and had someone else said another. I have been a customer since 08. I will absolutely be canceling. When you call to talk to someone you want friendly and helpful. I wrote a letter to corporate, and I will posting this to my Facebook to let everyone know how horrible these services are. There is not one good review on this, you would think they would do something about it.

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Linetta Moore March 24, 2014 at 3:15 pm

I am too Sarah!!!

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Kerri March 22, 2014 at 8:13 pm

I have been very dissatisfied with my internet service with Dish. I spoke with Sarah, customer service MANAGER who stated there is nothing that could be done about the poor high speed internet connection I’ve had since I signed a 2-yr contract for the service. Dish advertises dishnet for consumers who live in rural areas. Yet, I’m told they can do nothing, meanwhile, I continue to pay $60 a month. Poor customer service!!!! My satellite tv contract is up, but I get letters all the time asking me to renew. I wish I would. I’m waiting on AT&T U-verse to come to my area. I’m also going to sign up for their internet. My neighbors have it and state AT&T service is great. Dishnetwork programming is terrible along with the internet service. Your cheaper than Directv but your service is horrible and you treat your customers horribly once you have them locked in a contract. My mom was going to sign up with Dish until I told her not to and I plan to tell others not to as well.

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Linetta Moore March 24, 2014 at 3:17 pm

Another very dissatisfied customer, and the customer service stinks to no avail.

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Sharon March 20, 2014 at 4:30 pm

This is a television network providing access to cable and local channels–or, it would be if anything they promised actually materialized. We have taken their ‘service’ for as long as we could stand it–this year, alone, we have been forced to quality-test the ability of their repair department to ‘refurbish’ the junk DVRs they send to anyone who refuses their top level tiers of entertainment. We have been put through this farce for years, constantly and regularly returning the defective equipment until this year when the aging equipment failed more than 5 times in one year. How many times would you take apart your system to replace one piece of equipment? We did it so many times that we rearranged our furniture so that it would take less than four hours each time it had to be redone. The best part was the representative who tried to get me to stay by offering new equipment from the higher tier packages that we weren’t ‘entitled’ to because we wouldn’t subscribe to their smutty pay channels.

I cancelled the service and they’re charging me to return it–they said I can pay up to $400 for the junk or pay to return it to them, Now that I know their scam, I have a piece of advice for other sufferers of Dish Network’s arrogance: Tell them the box is broken and ask for a replacement. When the empty box comes, return it at their expense, and return the new one, unopened, or refuse to accept it. Either way, avoid doing business with these arrogant lampreys–they won’t stop sucking until your wallet is empty.

P.S. They do NOT have the best customer service–that puffery is just waiting for whoever replaced Ralph Nader to talk to people like us. I’m putting it up on Yelp to prevent as many innocent victims from being sucked in (and on) as I can.

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Linetta Moore March 24, 2014 at 3:33 pm

I previously complained to the FTC, and am now on my second complaint against Dish. Everyone on this page should write a letter of complaint to the FTC. The more complaints the FTC receives against Dish or any company will prompt them to launch an investigation.

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Brandon March 20, 2014 at 1:23 pm

Earlier this week a inspector dish came by my house in mineral wells tx named Daniel j Rivas and he was real flirty with my wife and was basically undressing her with his eyes I will be canceling my service with them he was a total creep

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Linetta Moore March 24, 2014 at 3:38 pm

That can be considered sexual intimidation and/or harassment. That is why I make sure that any service or installation appointments at my home, with any company, are always scheduled when my husband is at home.

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Patti March 19, 2014 at 9:51 pm

What’s up with Dish. Call ask to speak with a supervisor talked to them she placed me on hold over an hour later I’m still on hold. Call back talked to loyally department and all he could say was Oh I’m sorry. Did not try to even fix my problem. It was not company policy not to do what I ask. Is it policy to leave someone on hold for over an hour..I would like to know where they get all these people at to work for them. Sure hope they don’t pay them good money. They are rude and no help at all……

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bonnie March 19, 2014 at 2:46 pm

my home is on the national Registry of Historic Homes by the Federal and state government. they do not want any dishes on my roof. I called dish and spoke to the floor manager and she refused to allow me to speak to someone higher. She said because my dish account is close I have to pay to remove the dish. I told hr that the federal government does not want this on my roof and I am sure that the ceo of Dish would not appreciate a letter from either the state of federal government. She said she didn’t care. I told her’ of course you don’t care- you won’t be receiving the letter”. Please have this dish taken off my home.

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Shari Cook March 19, 2014 at 2:31 pm

Sooooo….after spending over 2.5 hours with 5 different customer service reps at Dish last week trying to get a refund of the 69 dollars that you have been holding since I cancelled service in May of 2013 – today I get a BILL from Dish for service from January to February of 2014…but it’s ok (according to the bill), I don’t have to pay – you’re taking my refund. How convenient that the amount of the bill is the EXACT SAME amount of the refund! SMH…I have not had Dish network since May of 2013; how dare you bill me for services in 2014 and not return my money!! I am totally exhausted from being on the phone with you continuously to resolve this issue! And of course, you reported to the credit bureau that *I* was late in paying – when I had NEVER been late, I overpaid, returned the equipment within the month (even have the email sent in June to prove it – even tho you’re telling me that “it wasn’t logged in until December”!) and you owe me!!! If you ever become the last service providers on earth for phone/internet/cable tv, I will be spending much more time reading and doing chores!! I am soooo done with your crappy lying customer service agents – in fact, one of the reps last week insisted that the refund was deposited in my bank account – it was not; and then when I called back to inquire of the trace/tracking number, another told me that it wasn’t deposited (which I already knew because I had spoken with the bank). And since I work closely with a local real estate agent and come in contact with many people that are purchasing homes in this area and need suggestions for utility providers – guess who I will NOT be recommending! And although the rep today assured me I will be getting a refund check in 3-5 business days, that was the same thing I was told last week – I’m not holding my breath.

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zena March 18, 2014 at 5:01 pm

I called to get my grandmother service who has never had dish and they refused her service because I have a past due bill that was hooked up across the street from her…she has excellent credit and is being punished because I owe a bill… The property that I lived in is not owned by her and my bill has nothing to do with her…how can Dish be so ignorant as to punish an 87 year old woman for my mistakes.

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highly outraged!!! March 18, 2014 at 9:30 am

So we called dish on Feb., 18th, 2014, to have it installed on the 2nd of March for when we moved to our new home. I paid a month in advance on the 18th to set an instillation date and when we be moved in. Well here it is, march 18th and my cable has been shut off. Due to lack of payment. ?????? So apparently when I called and made the payment for my cable to be installed the 2nd of March, my billing started the 18th of February BEFORE IT WAS EVEN INSTALLED!!! Every customer service rep has been rude and smart asses to my husband and told him this is “automatic” and that “he should know they’re company policies”. We are absolutely outraged!!!! They are thieves!!!!

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mike whalen March 17, 2014 at 7:37 pm

I have been a dish customer for well over a year now. I have dealt with the many changes in pricing and with the few outages. I am a single father of 3 who works hard for what I and we have. With that being said, I have never had such terrible customer service and individuals who lie while on with customer service reps. This last one today has now caused me to leave Dish. Last month I was told by a supervisor that if I paid a $9 fee I could ask for monthly payment extensions to meet my pay schedule. However, when calling today I was informed that statement was incorrect. When I voiced my displeasure I was transferred to the “presidential offices” and spoke with a very rude female named Sally Ring. When I told her my issue and asked for the extension I was promised she stated “no and she stated “she didn’t know what I needed to speak with her for”. I explained Iwas going to cancel just to hear her say “ok is there anything else?” And this is a member of the presidential team? I’m fed up and have contacted other cable outlets who actually care about the customer.

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Betty Thurber March 11, 2014 at 12:58 pm

Hopper problems…kept freezing and not able to watch anything, after numerous techs since Jan 2014 the freezing has been semi-repaired. Now Hopper updates had caused 400 recordings and for the last 5 days, we cannot watch anything on our tv. I have talked with numerous specialists and most of them won’t even admit they have a problem. The updates were installed and now I have over 400 recording and conflicts and my family can not watch our tv since Friday 3/7/14. Very Unhappy customer and no one at the corporate will answer their phones, what a bunch of cowards……

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Jim March 17, 2014 at 1:47 pm

You will have much better luck calling (800) 333-3474. That is the customer service & tech support line. They will walk you through a couple quick trouble shooting steps, but it doesn’t sound like any of them will help your problem.

As a Dish technician, it sounds to me like rolling back your system to default settings will solve the recordings problem. You can get to this by hitting the Menu button on your remote. Select “Settings”, then select “Diagnostics”, then select “Factory Defaults.”
This should not erase any recordings, but will remove all DVR timers and will reset all settings. Then it will reset your hopper. (I don’t want to run through it on mine to find out if it does erase recordings).
Also, when it comes back up, Go back to “Settings”, select “DVR Defaults”, select “PrimeTime Anytime”, and make sure that is off. Sounds like you might have that turned on, as well, if you have that many recordings coming through.
Yes, a tech will go through these steps on a service call, I’m just hoping to save you a little trouble and frustration. Hope it helps!

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Tim Clemons March 11, 2014 at 11:11 am

I have complaints about your service, your sales dept. Lying and frauding me just to gain another contract for money and I will not only put dish on my Facebook page, as they suggested to make more publicly acknowledged complaints. But I am also filing a complaint with the BBB I will go above and beyond to show you exactly what persistence in settling a problem is about and how to handle it. Something that your company employees lack the ability to do, or are willing to do.

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Dana March 11, 2014 at 10:13 am

Dish is a greedy unforgiving company. I am moving to an apartment complex that does not allow the dish on the property. I am expected to pay $380 early termination fee. What?? This is out of my control. Everyone that I spoke with says that they can not waive it. Its not my fault that the complex does not allow dish. In addition, when I signed up for dish. I asked the representative if I moved what would happen to the contract, I was told that they would cancel it. Well that wasn’t true. They are expecting me to pay for it.

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Harold Gabree March 9, 2014 at 8:58 am

Sent an email to Dish customer service in early March. Requesting information regarding service cancelation cost sense I have a 2 year contract. On March 8 while watching TV service was cut off without my consent. In order to restore service I had to pay a month payment even though I was paid until March 20. As soon as I can Dish will n o longer service my home it will be well worth the $240 to cancel my contract. Their service and customer service is the worst I have ever dealt with. I will never recommend them to anyone in fact I will advise them not to sign with Dish.

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Robert Wagner March 7, 2014 at 2:44 pm

After the dish Network rewarded me, for my four years of subscription and never late monthly payments, by giving me another rate increase, I cancelled the service. About three months ago I had my receiver box replaced, after threatening to cancel my service so I did not have to pay a service charge.
The new receiver came packed in a cardboard box just the size of the receiver plus packing, from El Segundo California. It was returned locally at no cost. Today I received a shipping carton about twice the size of the receiver box and it is to be sent to Texas at a cost of $17.00.
I feel that the extra large shipping box, out of state address and excessive shipping cost is just another way of Dish Network saying thank you good subscriber.

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Matt March 28, 2014 at 12:43 am

The box is oversized to not only accomodate the receiver, but the parts of the dish that they request back. The reason why it is out of state, is because that is the location that receives the equipment, tests and refurbishes if needed.

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Wendy Barber March 6, 2014 at 9:38 am

My Mom was a customer, until she passed in Nov of 2010. I cancelled her service and all was fine. I recently sold her home and forwarded mail to my home. NOW Dish thinks she is a potential new customer!!! Christine Wilson, VP Marketing keeps sending…”Betty come back to Dish” messages. Sad. And insensitive. My Mom is listed on the National list of /Deceased/do not contact. Apparently, if I sign Mom up for Dish… she will be resurrected!!! Yeah! Spread the “good news”.

I sent an innocent email into Dish (via their main page) reminding them, she is gone and on the do not contact list. Carmina C. 2D8 not only “didn’t get the concept of my request”, she has now informed me I am past due with equipment return (which is a lie).

This company’s customer service is so poorly managed. I personally am NOT a customer. IF I were, I would cancel due to their lack of professionalism and insensitive pestering style of marketing.

Here goes…. signing up my Mom for new service. Can’t wait to catch up on things with her. It’s been a long time…. Thanks DISH for resurrecting her!!! (you insensitive aholes)

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Monika March 5, 2014 at 10:39 pm

Awful customer service — we have been with DISH for a few years due to international channels — we had a hopper replacement, due to errors, new one replaced about a month ago — now this one turns on/of by itself resets. First call, the cust svc rep states she will send out a new device (today is Wed, by Tuesday)—after the call the hopper starts turning on/off every 5 mins–Second call rep decides to hang up on my husband while he is explaining the situation — she states there is NOTHING we can do and hangs up!!??!!! Third call [Kristen -- rude] (on a Wednesday night at 10 PM) — first I get my say in and ask to speak to a supervisor [Romin] states he has been with the company for 7 years and he can possibly speed up the device delivery to Friday, but no install until Monday — really!!??!! Also, he states that I should understand that based on my understanding there is no TV service, but he is stating that there is no DISH service…come on. He states that is the best he can do — no service from Wed PM – Monday Noon @ $200/month and premium service. He states the supervisor above him is Merlin — but that he is not in the bldg and he is moving so he cannot do anything. Also, no credit for any of the premium packages only the top 250 — well, if it is not working, shouldn’t the credit be for everything??? Can anybody at DISH do anything right? Like, how about don’t hang up on your customers? Don’t tell your customers your are busy when you are handling a call! Service is terrible. Not sure how much longer we will be with DISH — checking out options right now — b/c our >2K/year hard-earned money can be spent somewhere else.

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Walter Stanfield March 5, 2014 at 11:30 am

On 3/4/2014 betwen 7:45 and 8:15 pm cst, I called dish network to establish new service with them. The male rep (I don’t have his name) I spoke with told me he would need to do a credit check. He advised he would need my debit or credit card number for a one time reverseable charge of $1.00 for the credit check fee. I asked him if this would be the only charge to my card tonight. He stated yes, this is the only charge. I gave him my Visa debit card number and he did the credit check. He advised that I qualified for their service with no installation fees and I could connect 3 tvs with 2 recievers. He then advised me that in order to keep me from paying for the first month of service up front he would need to set me up on auto pay and retain the debit card info I gave him to my account. I said ok before you do that, is there going to be any charge to my account tonight other then the credit check fee of $1.00. Again he stated no, there will be no charges to your card other then the $1.00 credit check fee. So I advised him to set me up on auto pay. He then went over the disclosures and such with me and asked if I had any questions before he scheduled a technician to come out and install my services. So I again asked him are you sure there will be no other charges to my debit card tonight as I don’t have the money in my account to cover anything else and if there is then I will call back after I get paid Friday and have it set up for a technician to come out and install the service but I want to make sure before you do anything else that I won’t be charged anything tonight. The rep stated Mr. Stanfield, as I have already told you, the only charge to your debit card tonight will be the one time reversable charge of $1.00 for the credit check. You have a $50.00 credit so you don’t have to pay anything up front. So, I advised him to go ahead and schdule a technician to come out and install the service. He set the appointment up for this Sat 3/8/2014 between 1-5 pm cst. After hanging up with the rep, I go online and check my bank account to make sure that $1.00 is all that was charged. There is the $1.00 charge and also a charge for $45.54 to my account by Dish Network! I call in and get another rep (female this time) and explain to her what has happend. She advises me Mr. Stanfield there is nothing we can do for you. We charge you for your first month of service before we install the service. That is our standard procedure. I said I don’t care what is your standard procedure. I asked the rep that signed me up 3 times if there would be any charges to my account other then the $1.00 tonight and he said No all 3 times. Now I want the charges reversed and put back in my account before I have an overdraft as I only keep enough money in my account to cover my bills and I have a bill that when it hits my account it’s going to cause an overdraft because of this. She stated I’m sorry, there is nothing we can do. I then asked to speak to a supervisor. I explained the situation and she said she would reverse the charges but the charges will go to their bank first and then show up in my account within 3-5 business days. I asked the right questions. I was lied to by the rep who signed me up. I was faudulently charged after being told I would NOT be charges. Now I have to cover this and any overdraft charges. And according to the other comments and complaints on this page I am far from the only one being lied to by UNTRAINED and UNDERTRAINED reps with Dish Network. And reps who are not in the USA and don’t understand the English language and don’t know how to help you when you get one of them. Either that or they are being trained to tell you anything you want to hear and lie to you just to get your money. So, since I now have to go thru all of this and possibly have overdraft fees and have had to get a new debit card so they can’t charge me anything else I have contacted an attorney to file a class action lawsuit

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Shawna March 5, 2014 at 5:14 pm

Be careful with these guys. I have issue with the charging to my card because they have not received their equipments back. I had cancel the service 1/2014. They told me they will send me the mailing label shipping boxes to return their equipments back. I had given them my forwarding address where they can send the box to me. I had never received the boxes and they had made a fraudulent charges to my debit card of $198.62. They say they will not give back my money back until they get their equipment back. They had made their end of the mistake and wouldn’t give back my money. I also had talked to all channels in their department especially with the Manager stating I can return the equipments to Somewhere in Texas State when he indeed know where I live in the state of Washington. It’s a joke. They don’t even have an return equipment in the state of Washington. They only have 1 place only in Texas. BE AWARE OF THESE JOKERS AND SCAM PARASITES.

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KC March 23, 2014 at 1:17 pm

I have one better. Canceled service 1/2014 and also provided a forwarding address. The sent the return kit to the old address twice. Dish apologized at told me that they will extend the deadline. I finally received the return box and shipped it to Texas Via UPS label they provided and today my bank account was charged with a 686 dollar fee for unreturned equipment which unfortunately sent by bank account into the red. Spoke with 3 different service reps and all they will say is that they are sorry and my account with be credited when the equipment returns in 7 to 10 days. Thank you dish for screwing me over.

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Linetta Moore March 24, 2014 at 3:05 pm

Hi Shawna,
My name is Linetta Moore, and we also have had fraudulent, deceptive and misleading tactics committed against my husband and I from Dish. These practices that Dish are committing are illegal and unfair business practices. Please email me at moorelinXXXX@yahoo.com. Money is definitely not a factor for me; I just would like to see this company be held accountable for their actions.

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