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DirecTV Corporate Office

DirecTV Corporate Office Address

DirecTV
2230 E Imperial Hwy
El Segundo, CA 90245

Contact DirecTV

Phone Number: (310) 535-5000
Fax Number: (310) 535-5225
Website: http://www.directv.com
Email: Email DirecTV

Executives

CEO: Michael D. White
CFO: Patrick T. Doyle
COO: Larry D. Hunter

DirecTV History

DirecTV is a satellite television provider founded in 1994.

In 1998, DirecTV acquired United States Satellite Broadcasting (USSB).  The following year, Primestar was acquired.

In 2004, DirecTV stopped servicing the Mexican market and in 2007, stopped servicing Brazil.

In 2006, DirecTV sold off the last of its non-core business entities and began to focus solely on satellite TV service.

In 2007, 100 HD channels were added.

In 2010, Sirius XM channels were replaced with Sonic Tap.

DirecTV has had numerous channel disputes in recent years including dropping Versus (now NBC Sports) in 2009, G4 in 2010 and a Viacom dispute in 2012 which was successfully resolved.

DirecTV currently services nearly 20 million users worldwide.  The DirecTV corporate office is located in El Segundo, California.

{ 248 comments… read them below or add one }

Nicole M. December 18, 2014 at 11:44 pm

I really can’t explain how frustrated & angry I am with Directv without using cuss words, but I’ll try. So use your imagination and insert *words* (before you got saved) that would describe how your felt if directv took over $400 from your bank account WITHOUT your authorization and in ERROR! *Jesus!* Now they have changed the length of time it takes to return the funds from 3-5 days to 7-10 business days; while your bank is hitting you with NSF charges for the bills you ACTUALLY AUTHORIZED to be paid! *Hallelujah!* You’ve called and spoken with over 10 different people, including 5 supervisors in 4 days and NO ONE KNOWS HOW TO FIX IT! *Heavenly Father!* One supervisor even promised to call you today and didn’t so you call & got the RUDEST supervisor ever! *Ooh Lord!* I have nothing nice to say about DirecTv! Absolutely nothing! My God- please be a fence, a door and a muzzle! #MyGodissovereignandfaithful #itrustyouGod

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James McConnell December 5, 2014 at 1:36 pm

Dear Direct TV Board of Directors
I hope this correspondence finds you in good health.
Good morning,
I had a very pleasant conversation with both Grace and then Keith in your customer service department last night. To this day, it amazes me how friendly the staff at Direct TV is, and always has been.
My name is James McConnell, and I am a current Direct TV Subscriber. I have been a subscriber for almost 16½ years or since May of 1997.
I remember the first time I activated DTV, you had to purchase the receiver from Radio Shack, and it was so much better than the local cable provider. We had little or no advertisements, MTV was actually commercial free, and outside the “Music” channels, every single channel offered either entertainment or education for the DTV user. I really enjoyed the service and when I wasn’t on Napster, I was usually watching TV. That was then.
16½ years later, things have changed. Most of my favorite channels are now gone. The channels I do watch are not much different than the local cable channels I left in 1997 when I switched to DTV. They have added channels that will allow me to watch a vacuum cleaner work, purchase food slicers, or even learn about a better Bra. (I am a 53 year old male, not a lot of need for these things)
Ok, so I get it… you are a business and we all have to make money.
So, back to the conversation last night; – DTV contacted me trying to sale me the service I have had for 16 years. I let the lady go over all the packages and some were extremely less expensive than I currently have. It was at that point I informed her that I liked the packages, and was currently a current subscriber.
The phone went silent for a few seconds…
She then spoke up and said “I am sorry, these packages are for new subscribers only”
I was then transferred to Grace in customer service, followed by a transfer to Keith in Customer loyalty (very nice people).
My question to both Grace and Keith was the same question I ask at least once a year when I talk to Direct TV.
“Why do you offer incentives to new customers, but never address the loyal customers who have been with you since you started”.
In short, I feel like I was part of the growth of Direct TV. And by simple loyalty, I have been with Direct TV longer than the CEO, and most of the Board of Directors. I have turned Verizon FIOS, Road Runner, and DISH away at my front door many times, because I am proud to be a Direct TV subscriber. And of course, every year when I bring up my loyalty, Direct TV throws me a bone in the form of free Premium channels for a few months, new receiver upgrades, or some other incentive that I see more as “Hush money” as opposed to addressing my commitment to Direct TV. Thanks, but it’s not the point.
Let me put in perspective –
American Airlines – I have an abundance of air miles, they treat me like a king, and I am always getting perks without asking. Once they see my Frequent Flyer number, it’s almost like a king walked in the place.
Discount Tire – I have been a loyal customer, and when I need tires, I am treated extremely special, and rewarded with 10%-15% off new tires. I had an issue in 2010 and was contacted by the Regional Vice President. They made the problem a very pleasant experience, and getting me to trade with anyone else is almost impossible.
Ford Motor – I have been a loyal customer since 1988, I deal directly with the Sales Manager, and I get Z-Plan pricing. I get actual phone calls from the Regional manager asking how I was treated when I purchased my last vehicle. That is a special feeling.
Farmers Insurance – Farmers and I have had our ups and downs, but my agent works very hard for my business. And despite some errors a few years ago, I am loyal just based on the fact that they work hard to keep my business, keeps me informed, and contacts me just to make sure things are ok,
Albertsons – I have traded with the same location for 14 years. I watched the manager start as a clerk, and now operates the whole facility. I walk in, she makes it a point to come and say high, and will even open a counter to show how much she appreciates my loyalty.

In closing, I am not trying to be difficult. I appreciate the perks when I call, but yes.. it’s because I called, not because you know who I am. I am very aware that my meager monthly subscription fee will not force DTV to shut the doors should I take my business elsewhere. But I feel sad when I think about my loyalty to Direct TV, watching it grow, and in a small way, I was part of the success. Now…. I am the forgotten customer,

Sincerely
James McConnell
Direct TV customer for over 16 years – and forgotten.

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Joyce L Angell December 5, 2014 at 3:14 pm

Dear Mr. White,
Hopefully, you will get to read this however I doubt it…You must received a vast amount of email a day. My question: “Does Direct TV have a Heart”? I served my Country (and yours) for 20yrs and I’m now “disabled”…My home has become my prison (sadly). My only pleasure was unfortunately Television. Now Mr. White, Direct TV has take that away from me! I have only been a “subscriber” since Oct 21, admittedly, not very long. Unfortunately, I have had NO TV since last night (Dec 4th) called and plead my case to your Reps (some of them HEARTLESS), I was told that they are unable to send a Technician to my home until Sun (late afternoon). Outrageous!!! I am at wits end and short of having all this equipment removed from my little home, I asking that possibly you could have someone restore this service for me? I’m hoping that you Mr. White have a heart and have NOT gone the way of the rest of this World, wherein $$$$$$ rules EVERYTHING! Will you please restore my service as I “served” YOU Faithfully for 20yrs of my life. Please do this service for me-will you??????

Sincerely,
Joyce L Angell
MSG, Retired US Army
Disabled Veteran

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Bill November 26, 2014 at 1:08 pm

I’ve been a DTV customer for about 8 years. On Oct. 21, I called to inquire about discounts on my ever increasing bill. Spoke to a rep about twenty minutes and was told that I would receive a $ 15 a month discount if I agreed to a one month agreement. Deal was done and I was sent to the customer verification dept. A month later, no credit so I called again. Then I’m told no such offer ever existed and that despite the customer notes stating I was offered this, they cannot give me the credit. Outright deceit and deception on part of this very troubled company. Charter Communications here I come!

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jill gomez November 24, 2014 at 7:27 pm

Okay I finally decided to bundle my TV & internet….Directv put us in touch with AT&T and ever since then we have had problems….and we are currently dealing with that…..but my other complaint is now that I have WI FI through AT&T they are marketing me for my business!!!!! I have been Directv for over 15 years and they should not want to lose me…..well with all the marketing done by AT&T it could change…..but my point is if we bundle through Directv it is not right that AT&T approaches us!!! Directv you should not be sending your clients to competitors!!!!!!!!

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NEVER, AGAIN!!! November 11, 2014 at 1:09 pm

NEVER AGAIN !!!! I WILL NEVER GET SERVICE WITH YOUR COMPANY AGAIN!!! YOU GUYS ARE SCAM ARTIST!!! YOU LOVE TO STEAL PEOPLES MONEY!!! I HAVE TOLD ALL OF MY FRIENDS AND FAMILY TO DROP YOU AND USE COMPUTER CONNECTION! GUESS WHAT??? YOU GUYS ARE GOING OUT OF BUSINESS!!! MORE AND MORE PEOPLE I KNOW ARE DROPPING THEIR CABLE/SATELLITE COMPANY AND FINDING OUT THAT THEY CAN SIMPLE GO TO BEST BUY OR FRY’S ELECTRONIC STORES TO BUY A BOX FOR TELEVISON, USE THEIR CHILD’S PLAYSTATION OR WII BOX TO GO HULU OR NETFLEX :) WE ARE PROTESTING AND MAKING A STAND!!! MY7 LIFE IS SO MUCH BETTER AND INEXPENSIVE NOW!!! I AM SOOOOOOOOOOOOOOOOOO HAPPY THAT I FIRED YOU!!! YOU ARE NO LONGER GETTEN MY MONEY :) THE CONNECTION DEVICE IS ALREADY OUT … YOU CAN BUY IT AT COSTCO. IT CONNECTS YOUR COMPUTER …DOWNLOADS, SHOWS, YOUTUBE, MOVIES, GAMES AND MORE ONTO YOUR T.V :) NO MORE CABLE OR DIRECT TV :) GOODBYE DICKHEADS!!! YOUR DONE- OVER- !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Ebony Wood November 7, 2014 at 5:08 pm

From: Ebony N. Wood
Sent: Friday, November 07, 2014 2:08 PM
To: ‘***@directv.com’
Subject: FW:

From: Ebony N. Wood
Sent: Friday, November 07, 2014 2:07 PM
To: ‘****@directv.com.’
Subject: FW:

From: Ebony N. Wood
Sent: Friday, November 07, 2014 2:01 PM
To: *****@directv.com
Cc: Ebony N. Wood
Subject:

Good Afternoon,

Your company is the worst and are greedy leaches who steal money from consumers. I paid for the set up of cable for my daughter and the account was closed due to poor reception. I don’t know. I moved and am with cox cable, However your company took $146.87 off my card unauthorized unknown to me November 6,2014. I tried to get the money refunded back but I spoke with Amber 5765, Violet 4196 and Zach 8992. I was treated with so much disrespect and laughed at by Amber when I tried to get my money back that I don’t owe. I don’t have an account with Direct TV at all!!!! I have already filed a complaint with the BBB, Attorney General in VA, and my card company Mastercard. I have never been treated so unfairly or poorly. I plan on contacting a lawyer because you are all over the website with unfair practices and my story sound so much like the others online. I will NEVER deal with Direct TV and promise to tell others of your unfair practices. I am currently in the middle of a bankruptcy and according to the law not supposed to be contacted at all. However, I plan to sue if this situation is not resolved effectively and immediately. I can be contacted at 7573036226. I am requesting a refund and an apology ASAP. I also plan to follow up with my attorney ASAP!

Complaint ID#: 385157
Business Name: DirecTV, Inc.

Thank you for contacting BBB. Your complaint was received by BBB on November 7, 2014 and has been assigned case# 385157in our files. Please make a note of this number for future reference.

Your complaint has been applied to the following business:
DirecTV, Inc.
2230 East Imperial Highway
El Segundo, CA 90245

The case has been reviewed and has now been forwarded to the business for their response. This business has until November 21, 2014 to respond to your complaint. You may contact our office after November 21, 2014 to check the status of your complaint.

We encourage you to use our ONLINE COMPLAINT system to keep up with the progress of this complaint. To view the details of your case please go to the following website address:

Sincerely,

Verna Alberti
Consumer Services
BBB Complaint Department

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PSB November 7, 2014 at 12:29 pm

I don’t know where to start. We have been customers of Direct TV for a long time, and I sang their praises but as I July of this year I have become major detractor. Direct TV representative at all levels are liars. They say things, do not document them, do not follow through, and then try to hold others accountable for their mistakes, errors, incompetence. In July we moved into our new home. We had had Direct TV at our rental and we used the same TV at our new home. When the installer was connecting the TV to the New Genie box (the upgrade that we were supposed to get) he blew up our LG HD LED TV; nothing was plugged into the wall. We got our TV repaired at a cost of $388 dollars. Then because the install had put in a new box, my husband, who is an electrician, went to connect everything. Well the wonderful Genie box blew up our TV again. We when, started a long draw out procedure of trying to get Direct TV to take responsibility for the damage to our TV. We scheduled a tech to come out and he refused stating that the electric in our house was bad (remember both times the TV blew up it was not connected to a power source). Then a supervisor came out to the house and told us to “ground our meter box.” Because we wanted Direct TV, we went out and purchased the material to “ground our meter box.” When we called our electric company to remove the meter so it could be grounded, we were told that it is against the law for cable and satellite companies to ground their service to the meter box and that state law does not permit the grounding of meter boxes. Now we have been denied service, we have spent $826.00 to repair our TV twice and to make the changes the tech supervisor told us to make. Direct TV says they will pay only $388 of the damages. That they are not responsible for the damage caused by “customer” (my trained husband for trying to connect the TV).

Yesterday, we get a bill for almost $700 for service we never received and were denied and for “cancelling” our contact early. This is the biggest load of excrement, I’ve heard in a long time. They say that they will turn us over to the collection agency if we do not pay immediately, and then Cecily in customer service had the never to ask if we wanted to reconnect? Cecily claims that no ever recorded that we were denied service, no one as a record of the three times we asked for boxes to return their defective equipment, the release form they sent us for the $388 listed the wrong damage. These people don’t know what they are doing and then trying to make me pay for their lack of competency.

I’ve had it with Direct TV lies, unethical behavior, and criminal enterprise. I seriously considering starting a case action suit. I know I’m reporting them our State Authority General’s office and seeking legal counsel. By the way, one of things I’ll demand will each of tech’s job and Cecily’s too.

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george November 6, 2014 at 1:41 pm

Pay attention!. File a small claims action against Direct TV, naming the CEO in the suit. They will not show, you will win. Protect your integrity and your credit.

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jperrone November 2, 2014 at 9:48 am

I think all you customers are stubborn pricks and just need to shut the hell up.

I am a service manager for Directsat in Eagan MN

My techs are the best and you customers are stupid.

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PSB November 3, 2014 at 4:38 pm

Jperrone, if your reply here is representative of the company and of your techs, I think your reply says it all. You think we are all “stupid.” Perhaps, if your company was honest, was accountable for their actions, and thought well of their customers there would not be so many complaints. After the way we have treated by Direct TV, I have nothing nice to say. They have lied, and lied, including the tech to save his skin. He didn’t care that he blew up our TV and that he was his fault. He lied to cover up his error. The Supervisors who investigated lied and provided incorrect information to protect their backsides and that of their tech. Never mind their mistake had cost us over $800, after all we are just the stupid customers without which you wouldn’t have a job. Now, after 5 months of stress, Direct TV wants me to settle for $388 and indemnify them. That is not customer service. That is criminal!

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Bill November 26, 2014 at 1:11 pm

jperrone- if you are any representative of Directv, they need to fire you immediately and cease any business with your company. To call complaining customers “stubborn pricks” will lead to nothing but loss of business for you buddy. I doubt you have anything to do with Directv and probably are just some overbloated wanna be, but thought I would comment anyway.

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Don Gordon October 30, 2014 at 2:09 pm

Your service sucks. Your service sucks. Your service sucks. I hac a free upgrade to genie two months and have had nothing but problems. Every cable in my house has been replaced. Every Direct TV box has been replaced many times. Keep having audio problems, phamtom phone calls that don’t exist, frozen pictures, etc, etc, etc. You send your useless techs out who don’t have a clue what they are doing, they replace a few things leave and more problems show up. When you call to complain you are given a appointment for a week out to send a tech. Don’t you fix repeat customers right away. Today after a tech and supervisor were here for hours, everything was supposed to be fixed. They left and audio problems show up. The tech comes back after we flagged him down on the street. He comes in sees the problem and leaves without saying a word. No I’ll be back or I am going to the office, nothing. He just leaves. I have 30 years experience in telecommunications and have never seen a more inept service agency as Direct TV.

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Kenny smith October 29, 2014 at 10:30 pm

They just don’t get it, I will only pay the rest of the dam money to them of
$25.00 a month out of $497.00, and I have paid them now of $250.00 so far
Do not use them no more. They will brake your deal and they
Will stick you with a big bill that you can not pay. So stay way from this co.

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LaToya October 27, 2014 at 12:10 pm

I have been a Direct TV customer for a little over 4 years thru a verizon bundle package offered thru Direct TV. Once Verizon took over and offered FIOS in my area the service was changed. I settled all bills with both Direct TV and Verizon. I spoke with a Direct TV representative requesting information on how to return the equipment and was told instruction will be sent along with boxes to return the equipment. The instructions never came and neither did the boxes. Three months later, I receive several bills stating that I owed $350.00. I reached out to Direct TV and they claimed the $350.00 was for an unsatisfied bill, which I knew wasn’t the case. I disputed the claim and asked them to send me a bill showing that I owed money. Of course that didn’t happen, instead they sent me an old bill that didn’t even match the amount they claimed I owed. The back and fourth went on for months and still no address, boxes, or instructions on how to mail the equipment back. Now I look at my credit report and low and behold DIRECT TV put a debt on my credit report! I called the debt company to dispute the claim and they investigated my claim and what do you know….the debt was for equipment!!! I have been calling DIRECT TV everyday for the entire month of September and October and I still have been unable to get this issue resolved! I am very annoyed and disappointed especially because I only transferred to Verizon for a trial period and had planned on returning back to Direct TV. I will NEVER deal with this unprofessional, unorganized company again. The way they treat their customers is disgusting!!!!!!!!!!! NEVER AGAIN!!!!!!!!!!!!!

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francis s way October 24, 2014 at 12:10 pm

I would like thank Mr White for his response to my e-mail,he is going to release me on my contract.So I am not going pay early cancellation fee.( 510.31 ) which I can afford.I,m sure he will remember my complaint.I would like someone at Directv customer service whats going on.my acct.#11052589 is closed.

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DEANNA October 23, 2014 at 2:26 pm

THIS IS RIDICULOUS PLEASE PICK UP THESE BOXES IT HAS BEEN WELL OVER 5 YRS. I JUST DO NOT BELIEVE THAT I GET HUNG UP ON WHEN I TRY AND RETURN THEM..THEY THE DIRECT TV GIVE ME AN EXCUSE EVERY TIME I TRY AND RETURN THESE BOXES. THEY TOLD ME THEY DO NOT WANT THESE OLD RECEIVERS..SO WHAT DO I DO .OH MY JUST GOT HUNG UP ON AGAIN…

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DEANNA October 23, 2014 at 2:21 pm

PLEASE COME PICK UP THESE DIRECT TV BOXES OUT OF MY HOUSE EVERY TIME I CALL I GET HUNG UP ON WHEN I ASK THEM TO PLEASE GET THESE OLD BOXES OUT OF HERE.

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Najemah October 17, 2014 at 9:14 am

Hi, there is no information on my customer’s confirmation page that was emailed to me when I signed up for DIRECTV about the $33 rebate changing after 12 months. I contacted D-tv 5X’s and the issue is still here. So how can this be fixed? Where is D-tv’s proof that I was told about this? Every since 8/13 I was going back & forth with AT&T and D-tv about my $10 discount for being an employee of AT&T. The error I’m getting when I contact ATT is I’m getting the discount already because it is the same account # as previously but not one person from D-TV can fix this they keep saying it is AT&T problem but meanwhile me the customer is paying D-TV $10 more than what I am supposed to. Then my bill is never the same, my first bill was $68, now my bill is almost $200 how is that? What happened to my bill. I refused to pay a bill I know I do not owe. Another long time issue is I pay for on demand the Internet never works but I’m paying for it. It is not my internet connection my internet works for everything in my house expect Directv.

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cynthia October 15, 2014 at 5:17 pm

I pay the same thing every month, about 170 bucks for both internet and tv – however due to my negligence I didn’t notice I was being charged an additional 39.99 for the past 3months for the NFL a network channel that I do not watch nor care for. When I called I was informed today and I cannot remove the NFL network from my package, and that they will continue to charge me an additional 39.99 for the next 3 months (6 months total) I was also informed that we were all notified via “paper mail” and “online” that the NFL channel cannot be removed once it starts. Well … I’m one of those costumers that have the bundle package with Verizon, so I don’t get the paper mail and when I’m online, I pay Verizon. So basically I did I NOT receive any of the notifications and although they understand, I was told to contact corporate that they might be able to remove it. I understand your business and how you make money, but this is a total scam. I now have about $100 past due and they will continue to charge me making my total Bill apprx 220.00 – and I do NOT watch NFL. I plan to leave this company as soon as my contract is up. Thanks for nothing. Never again. – Cynthia Salinas

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David Connor October 14, 2014 at 9:58 pm

I contacted Directv and asked to drop all the dedicated sports networks (ESPN, NFL Netwk, NBA etc) I was told that would be fine. Called back to get it done and was told it was not possible without losing many other popular channels.

I asked to speak to a manager (twice) and was declined, Finally was placed with one, but I honestly doubt the person with whom I spoke was anything but a senior sales rep. I asked for a contact and name for the group that ‘creates’ the channel lineups. I was again denied. I am just about ready to leave them, but I’m waiting to be sure I have finished my iniital contract

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Jessica & Carl Steffek October 14, 2014 at 3:22 pm

Help

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Jessica & Carl Steffek October 14, 2014 at 3:17 pm

I have DirecTV for about 6 to 8 years now and they are the most disrespectful Company I have ever had to deal with so for over s month I had been dealing with claims department with Yvette Martinez and her office and like 5 other co workers. I did Everything they told me to do over & over and first of all I came home to a tv and Xbox that wasn’t working do I looked behind box it had sticking clear stuff coming out of box ozzing out of bottom of box behind card side of box so I wiped it off and it started eating by Wood sidebar and I got it on my hand and it starting eating st my hands so I called DirecTV and they told me to take to repair shop and did and paid the shop and they couldn’t repair a 1 year old 60 in tv bc it blow out main board and he even looked st DirecTV box and seen what was coming out of box was mercury and it was very danger to keep in house with 2 year old.but I keep it bc I wanted DirecTV to test to see what I was exposed to.I have all my picture and bill for everything anyway so I kept calling them over and over and they said over and over throw it in trash. So I finally did after cable guy came in house and put new boxes and he even wouldn’t take box bc of danger of box and than I got a call from Yvette Martinez claims department and they said they was sending someone out to get box so they came out showed them all my damage but I threw out box few days b4 but he seen all my damage on cabinet and pictures and bills from repair shop. So then I got a letter not email nor call saying they are denying my claim bc I don’t have tv & Xbox .then when I called bc I don’t have the box and I told her they told me to throw it out and I told her it was prob in middle of land field in trash with no telling what’s in there .but she gold me if I wanted my claim to reopen i had to go trash land field and get it.who tells their costumers to do that.Then today she csled and said she wouldn’t do my claim for me to get s lawyer. Really but I guess I could male them pay for scars on hand a face from sticking clear stuff.And she I was the first one to have this problem with dDirectv box.please Help Jessica Steffek 256-601-**** if anyone knowledge what I should do or if anyone has had this happened yo them with box.

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George D October 7, 2014 at 5:12 pm

Wow Awesome at least that’s what the 15 year, it sounded like said no less than 30 times in our conversation that insisted I give her my social security number said over and over After reading these comments I’m glad I didn’t give to them
With being a home owner and the home paid for they still needed my private information even though I offered a credit card with a 5k limit to them
Agree this should be regulated as a utility It sounds like they could give a crap about customer service just your social security number so they have you by the jugular
I rather watch antenna TV than deal with this company
THINK ABOUT IT BEFORE YOU SIGN

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Eric October 3, 2014 at 12:17 pm

I was a customer of Directv for 24 months(contract) I paid bill on time regularly (auto pay)
never file a service request or even complained (although there was much to complain about).I was paid through the last month of my 24 month period I had a refund coming for a service I did not request or authorize (NFL Today) $79) I called the representative for processing cancellation of service (Anne A 1007043640) who said everything was ok and to process my cancellation and said to call 1-800-824-9081 between 8:00 am and 1:00am ET and when asked to give them a pin number 2161 where one of the well trained representatives will immediately assist me to process the return of the equipment. I followed her directions and spoke to the representative who was really very determined to have me sign up with Directv again after much of a hassle I made it perfectly clear I was cancelling my account and that was that the cancellation was effective 09/26/14 the last day I was paid through.0n 09/24/14 I received a confirmation e-mail saying “your Directv service has been disconnected. ” it also said if I had a credit balance (which I did $79) it will be refund in 6 weeks. It also said that I should receive the Equipment Returned kit within 7 days.. I sent several e-mails and called asking where is the Equipment return kit each time it was said it will be sent. I e-mailed today as a follow up and got the message saying my services were reactivated(09/26/14) First all the Directv equipment was disconnected(09/24/14) awaiting the equipment return kit and the new provider(Comcast)
had installed it’s equipment service(09/25/14) no way could Directv have been providing any type of service . I still have not receive the Equipment return kit and my refund ($79.00) I am request that Directv process my request as initially agreed to and follow through with it’s responsibility to it’s customers as a legitimate company would do

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Scott Morgan September 19, 2014 at 11:59 am

Been a customer since 2007. Called to cancel today because I’m moving and no longer wanted a huge bill (going the streaming route). While I WAS mostly happy with DirecTv, that all changed when the representative stated I was being charged an EARLY termination fee of $300. Early? 2007? I was then informed that when I upgraded to the Genie in Jan 20514-057, my 2 year contract started over. A) that’s horrible to do to a long time customer. B) I was smart enough back in January to tell them that and explained I would only get the Genie (which already came with hefty, ridiculous fees) if I didn’t have that contract, which a supervisor agreed to. Well, guess who conveniently left that out of the customer notes and now demands $300 out of me. You got DirecTv. You guys are crooks and I equate you no better, if not worse than Time Warner!

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Scott Morgan September 19, 2014 at 12:02 pm

Should state Jan 2014. Auto-correct got me. And yes, if looking up my account, it says member since 2011. That is because I cancelled service briefly, but quickly changed my mind. Not this time!

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Marri September 15, 2014 at 2:38 pm

@ Rita G. Yes they are liars. I had a service plan today. Yesterday, I verbally agreed to wait today Monday from 8-12 for the technician. OK so here are the lies. Around 11:10 I called to find if the technician would arrive before 12, they told me he was on his way. At 11:30 I got a call from Direct TV letting me know that the records showed the technician was on site. NO he was on site. At 11:50 I called and they told me the tech was lost, I guess Direct TV can’t afford to give the technicians GPS tracking devices. At 12:20 I got a call from the supervisor of the technician letting me know the tech was running late and it would be another 45 minutes. At 1:10 again I got a call letting me know records show the technician is on site. No he is not. All these lies. There are many companies that call their clients (1) hour before they arrive which gives clients time to plan their day accordingly. I think companies as big as Direct TV really don’t care about customers complaints because they have millions of customers. If they were to lose a few thousand customers it would NOT phase their check book. I think this “Leave a Comment” area is Direct TV’s way to let their customers vent. If they did care they would make it known to the public they are listening . Just got a call the technician is on his way, making him arrive around 2PM.

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B Madison September 13, 2014 at 5:48 pm

13 September 2014 4:19 PM

FOLLOW-UP LETTER #2

Mr. White:

Direct TV Customer Promise “We strive to deliver the best innovative television experience for you everyday. “Committed to the principles of honesty and integrity, ‘our employees are determined to provide you with prompt, courteous, and excellent service.’ We promise to do our best to resolve any issues that might arise as quickly as possible.” And we will continue to develop the unique, innovative programming and service s that you have come to expect and enjoy from Direct TV.” This is not true.

The first letter I wrote was because I did not feel they would keep their word and all would be resolved, but before family and church members could help your Customer Service people proceeded to do the following immediately.

After I wrote you hoping to resolve this Direct TV representatives took over $230.00 out of my x-husband’s social security account without our permission. They took the last of the funds he had to live on. This is after they told us that we did not have to bother mailing in the equipment and that we had no outstanding debt.

Today, my x-husband that is in the latter stages of Parkinson’s disease called me crying saying someone had stolen all his funds. It was Direct TV. This was their resolution in me contacting them about picking up their equipment because the Fed ex never got to us with boxes. We could have just brought it over to the Calhoun offices, but they wanted to make us pay mentally and financially.

We don’t really have anything. We can’t work and both of us are sick. What is going on in this country? Your company has millions. Please return our funds we still have 2 more weeks before we get funds and everything we have has been depleted. People are robbing us left and right literally. We were robbed by Mexicans during a move to the apartment that would not let us get Direct TV services ( they stole a TV, blender, and rug), we were taken advantage of by Rooms to Go that held a credit of over $500, and even DS water services that refuses to return a credit of over $50 out of my account without permission. It is getting scary. While our government is looking abroad thing are going unnoticed in the U.S.

Please return our funds ASAP! The sad part is that I was the one that had the service not him. I just used his credit card a couple of times. Send boxes to the 703 Whitney Avenue, New Orleans, LA, 70174 address. I have alerted family members and our church all of them have agreed to help us mail you your equipment.

The Madison Family
(504)813-xxxx, (504) 324-xxxx
xxxx@olhcc.edu

First Communication

Hello Mr White:

I am having problems disconnecting with Direct TV. Not because I wanted to at first. I got ill had to move and the place I moved to would not allow your equipment to be installed. I never had a contract. It all started with an
AT&T U-Verse bundle that could not be installed, no U-Verse service in the area that left me with Direct TV, no contract either. Before moving in December 2013 I paid Direct TV off. However they started billing me again in July & August 2014 without me ordering service again. After talking for hours to supervisors for the past 2 months they finally took care of the matter, even told us not to worry about the equipment. We have debilitating illnesses.

Labor Day we got a call that they wanted their equipment back or we would have to pay over $200. Returning it has been a challenge; problems with FedEx getting boxes to us, our bad location, and our disabilities. We offered to bring it to their location on Calhoun St. or if one of the many technicians could pick them up. Today September 11, 2014 a supervisor by the name of Kim #408701 said she would take care of everything, to clarify not to worry about returning the equipment because of difficulties and our account would be cleared. Then why tell you? Because we have been told this 3 times by supervisors that we did not have to return the equipment and our bill would be adjusted accordingly. It’s like a nightmare and me and my spouse got into a bad argument over this matter. Please make sure this is taken care of.

Thanks,

The Madison’s
(504) 813-xxxx, (504) 324-xxxx
xxxx@gmail.com.

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John Voss September 12, 2014 at 6:56 pm

This a big scam on us Americans as the AT-T and Directv are putting the big sqeeze on us to pay for the buy out.When you try to cancell the want you to pay BIG!!! We need our Congress to regulate Co. likes and more just like them.

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Grace Epps September 11, 2014 at 4:53 pm

the biggest LIARS EVERRRRRRRRRR

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Heather September 10, 2014 at 5:33 pm

I have never had so much trouble. I hooked up service in March 2014. Ever since that day I have had nothing but trouble. Absolutely NO customer service from them but u better believe they want money for the bill. The latest incident happened today
On Aug19, 2014 I had a representative, Mitch, actually completly credit my entire bill because he had seen where I had called numerous times to get the proper equipment, disputes on my bills, etc. His exact words were “Since you havent received the customer service you deserve, I am clearing your entire bill. All u will be responsible for is the pro-rate from Aug 19 to Sept 4 then you will receive regular bills”. Today I got a call sayin I owe over $199.00. I proceeded to explain to the collector what a Directv rep told me he was doing & I was called a liar. I have recorded all my conversations when I contact diretv or they contact me. I will be sending a copy to my attorney as well as the BBB. Directv is only out for money and not keeping customer service as a number one priority. Shame on them. Yes I want them to see this comment. Something must be done IMMEDIATELY!

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charles conger September 9, 2014 at 10:55 pm

On August 06 2014 I received a call from CSR EMPRACOSTA soliciting premium channel sign up. He stated that your company was offering a “loyal customer” special which included HBO and Showtime, could be had for “no charge” for a 90 day period. Needless to say this was a lie! I was billed 20.00 for the period from August 06 – 25 and then was billed 17.99 on the present bill which totaled 37.99. I went through two foreign CSRs before I was abruptly transferred to a stateside rep who solved my problem.
What kind of business practice is this??? It seems you have become AT&T almost immediately with this kind of “bait and switch bald face marketing lie”.

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Heather September 8, 2014 at 6:18 pm

This is a rather LONG problem, so you might want to grab some paper, a pen and something to drink. Our family started receiving service with DirecTV, against our better judgement, in 2013. Service was okay until May of 2014 when we called in to make a payment arrangement because we knew that when the bill was going to be debited from our account, the money wasn’t going to be there. When we asked if the payment could be postponed from the 3rd of June to the 8 of June, the customer service rep refused and said that the payment would go through as planned. After 30 minutes on the phone with several reps and a supervisor, we told them to remove the card that they had on file. We demaded that the delete it from the account and to never use it again and that we would call in on 6/8 to pay the bill. The supervisor said that he had deleted the card. At the end of June my husband called in to suspend the account becuase we were moving from Colorado to Missouri. The lady was happy to suspend the account and said once we got to Missouri and got established to give them a call. My husband called at the end of July and said that we still didn’t have a place and that he would call when we got a place. At the end of August he called back and informed DirecTV that we finally had a place and that he needed to set up an appointment to have the tech come out. She said that in order to do that we needed to pay our past due balance of $166. My husband said that he wouldn’t have that until 9/10. So she said to call back on 9/10, pay the amount and she could get a tech scheduled to come out and get us set back up. Well, Friday, 9/5 DirecTV debited $958.83 from my checking account: $300 for cancellation of services (we aren’t under a contract, so why the cancellation fee?), $270.00 for the equipment (that is supposed to be reconnected at our new home) and $388.83 for a past due balance (which we were told was only $166- the amount we have to pay for them to get us set up at our new home). They drained our account -$500.00. We have no money to buy food, pay our utilities, by toilet paper- we have ZERO in our home- we are using napkins from our vehicles!, or pay our car insurance. We, my husband and I, spent 7 1/2 hours on the phone on saturday trying to hash this out with DirecTV customer service!! 7 1/2 HOURS!!!!! Only to be told it would take 7-10 business days to refund our money AFTER we had to borrow $30.00 to pay some setup fee in order to reestablish our service. We had to reestablish our service in order to get ANY of our money back!! THIS NEVER SHOULD HAVE HAPPENED!!! The lady in June never suspeneded our account…she cancelled it becuase we had a bill over $300 and DirecTV does not suspend accounts with a balance over $300…she never told us that! If she had, we could have fixed that! When my husband called in July, no one ever noted our account or divulged that in early July our account had been “interrupted” due to nonpayment. We were never at the end of July OR August that this had occured. They also never told us that in mid August that boxes had been mailed to our LAST address in Colorado to send back the equipment. We never got a phone call, an e-mail, at “bite me” NOTHING from DirecTV. Now, in order to get ANY of our money back we have to continue our service…and since it was “interrupted” we HAVE to start all over again with a two year “agreement”…they use the term “agreement” to replace “contact” in order to make is sound less “permanent”. So whether you cancell your “agreement” or “contact”, you still get charged $300 for cancelling your services. So you’re locked in NO MATTER WHAT!!!
I recently heard that AT&T bought out DirecTV. I would like to think that the customer service will get better. But as long as you have the blind leading the blind…nothing is going to change. The Executives focus on the revenue, their 6 digit incomes and their parties and the peon employees focus on…well, taking our money so the execs can spend it lavishly. Once I have the opportunity, I’m switching to Charter!!

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Susan McMullin September 8, 2014 at 11:11 am

do not e-mail me call me 904-477-****
They have messed up my bill multiple times. I payed and had proof from my bank and they still said I did not pay. i have spent literally hours on the phone withj you people in the last 3 months, 3 hours one time only! I am ready to get a lawyer, call the FCC, and the Better Business Bureau. You need to please contact me. I am a reasonable and patient person; but I am DONE!!!!!!!

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Erik Mikkelson September 5, 2014 at 4:21 pm

YES. I. DO want you to see my complaint ! No help on the telephone or web. Call @ (229) 343-**** and make me a success story for your customer (terribly lacking) service.

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Robin Peoples August 31, 2014 at 4:50 pm

To whom it may concern, my name is Robin Peoples and u have been having a problem with all if my cable boxes I’m getting code 775 and 771 on a regular 2 of the boxes won’t stay on on last Thursday I call technical support was on the phone at least 1 hours with a wonderful person who tried reverting to get my boxes to work, unfortunately we were unable to fix the problem so she schedule a tech to come out on Sunday august 31st after 12pm, so now it Sunday august 31st I get a call from direct tv miss the call but call right back I got a young lady I said I just miss a call from direct tv she said didn’t hey leave message I said not sure let me check, I call back to state they didn’t leave a message, so the gentalman I got on the second call he stated that they we calling to say they didn’t have a tech to send out, my response was REALLY and that was the end of our conversation so I ask to speak to a supervisor she apologize and credit me 50.00, I really appreciate that but was about the tech coming out I ask, she said someone will be callings in 30 Min and like always no phone call from direct tv, I have been though this before the tech not showing up , so my question is why is it always a problem when it time for a tech to
come in my area this is not the 1st time this has happen I not a happy customer at this time can someone please call me about this problem 202-553-**** Robin Peoples . Is there a supervisor that handle these technicians seems to be a problem in this area just saying. Thank you for reading my letter a very dissatisfied Customer!!

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Christina Drayton August 30, 2014 at 1:32 pm

I am filling this conplaint and informing you about an extremely rude, insulting, and belittling manner in which your costomer service rep conducted business with me today. And as a result I will also be cancelling my services. Today aug 30th 2014 at aproximately 12:02pm, I received a call from (718) 355-8690 in regards to installing new dish services.
The rep. Informed me that the instillation of the dish would require landlords approval. I then attempted to explain to him what was told to me by the previous rep who signed me up for the services in regards to that procedure. The rep quickly became dismissive and spoke to me in a totally unprofessional and unacceptable manner. After going back and forth with him for several minuets I asked for his name and rep/ Identification number. He then said his name was “michael Miller” but refused to give me his rep number. Next I asked for his supervisors name, he said his supervisors name was “John Kaller”. The rep. Continued to be rude and dismissive to my concerns, so I asked to be transferred to a supervisor. After a short hold I spoke to a man named “Sebastian” who claimed to be a supervisor. I explained to him that his worker was extremely rude and dismissive. Initially he was very remorseful and apologetic. I explained to him that I wanted to file a complaint and cancel my service due to his unprofessional treatment. He said he would personally file the complaint. I then ask him for his name and rep number so I could follow up on the complain to make sure it was filed and he informed me that he could not give out any of his personal information. He also said his rep/ identification number was not allowed to be given to costumers. At this point I have no reference number or names to follow up on my complaint. Both reps refused to give me any information. The rep “Sebastian” then with out warning put me on hold. When he returned to the line he said he “I am very busy right now” and brushed off my concerns. After feeling belittle and mistreated I repeatedly asked for his rep Id. And he consistently refused. He repeated that he was too busy and then disconnected the phone call before any of my issues or concerns were resolved.

This was by far the worst costumer service I’ve ever experienced in my entire life. Threw out the entire conversation I was respectful to your reps and expressed legitimate concerns and questions. I’ve never felt so worthless as a costumer. Which is why I am canceling my order. All of this could have been avoided if the reps would have been more professional and concerned with the solution to my issues rather then dismissing them.

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Eric Enders August 29, 2014 at 3:31 pm

I have been a long time Direct TV customer, for over 10 years, and I wanted to express my frustration and disappointment with Direct TV. I have been lied to by your customer support team, hung up on, put on hold, and told several times different explanations on current offers, and services. Over the past 30 days, I have been on the phone at least 5 times, been on hold for hours, and flat out lied to. I recently disconnected service because I was miss informed when I originally signed up with Direct TV, nobody had been very helpful, and nothing was offered for my time spent, or the miss information that I was given. I was on hold today for an hour, and argued with a representative that tried to tell me that I have only been a customer for 12 month, but she could clearly see that my account showed multiple receivers from different accounts. She said there was nothing she could do. If it wasn’t for the NFL package I would have paid the early term fee, and never again would go back to Direct TV. I can tell you that I will not refer any business to your organization again..

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Rita G. August 26, 2014 at 7:52 pm

Well let me start by saying the Direct TV are LIARS specially the sellers I called at the beginning of August to ask for prices Pricilla from direct tv promised me That I was going to get a package with all the Channels I was asking for and on demand everything for $ 57.00 when the technician came in on August the 10th to installed the system I noticed that I didn’t have the channels I was promised. Next day when I called direct tv I spoke to an associate from the cancelation department I was told by the associate not to canceled my contract that she was going to fixed it that someone from the sales department was going to call after 5pm which they never did I had to called then finally when I got to talk to one of the associates from the sales department he told me that my was going to get a different packaged and my bill for next month is going to be 67.00 with change so I was aggred with this change he also informed me that on demand needs internet which I was never told. Today I called Direct tv to ask about my bill and I found out that my bill is not going to be 67.00 my bill for next month is going to be almost 81.00 I immediately wanted to cancel my contract but Natasha from the cancelation department told me it was already late she couldn’t do anything for me and when I asked her for the CEO’s name she didn’t even know direct tv has a CEO. Once again terrible customer service I’am probably will bring this to national tv to let everybody know how Direct Tv works

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matt fink August 25, 2014 at 4:40 pm

This is how I have been treated by a great company being hung up on trying to resolve this matter that was resolved in June 2011. All I asking is Direct TV to do the right thing. Thank you, in advance.

My father past June 2011 and I sent in an official Death Certificate with a raise seal and it is in your system as of June 22, 2011 per the friendly customer service rep advised to do this to handle my fathers account and the account would be closed and further more I returned your boxes, that Direct TV provided with the three receivers in the different return boxes in it and three remotes and cables in the return boxes. This account was under phone number 281-497-**** and address for my father Louis Fink Houston, TX 77079 and the former address on this account was 281-497-**** Houston, TX 77079. It was under my fathers name Louis Fink since he was the loyal client since 1996. Never missing a payment or was he was not late on his Direct TV account. The collection department said I am executor of my fathers Estate which is not true the Executor of the Estate was handled by a close personnel family friend. I have been told my credit has been ding hurt even though I was connected or have any responsibility for my fathers account with Direct TV or to his account that was started in 1996. This account was closed out and a zero bill was mailed out but the rep advised said I was and this bill has gone into collection and I owe for 259.26 but could not tell me how. I asked how my credit been effect since my credit is pretty good but she did not know. I taught this manner was corrected in 2011 that is why I called and set up my owe Direct TV account under Matt Fink ** Silverado Dr. Apt ** Houston, TX 77077 and was never told about this collection on this fee of 259.26 that was owed on this termination fee on my father account that past three years ago. I spoke to the office of President on my account and was told there is not reminding bill on my account when it was closed. I was even given credit balance bills. I hope Direct TV removes all harm full affects to my credit reports on Equifax, Trans Union, and Experian all as. This bill needs to be sent to my house ** Silverado Dr. if this what Direct TV believes is moral and right to charge a son for his father termination fee after Louis Fink was a customer with Direct TV since 1996.

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