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DirecTV Corporate Office

DirecTV Corporate Office Address

DirecTV
2230 E Imperial Hwy
El Segundo, CA 90245

Contact DirecTV

Phone Number: (310) 535-5000
Fax Number: (310) 535-5225
Website: http://www.directv.com
Email: Email DirecTV

Executives

CEO: Michael D. White
CFO: Patrick T. Doyle
COO: Larry D. Hunter

DirecTV History

DirecTV is a satellite television provider founded in 1994.

In 1998, DirecTV acquired United States Satellite Broadcasting (USSB).  The following year, Primestar was acquired.

In 2004, DirecTV stopped servicing the Mexican market and in 2007, stopped servicing Brazil.

In 2006, DirecTV sold off the last of its non-core business entities and began to focus solely on satellite TV service.

In 2007, 100 HD channels were added.

In 2010, Sirius XM channels were replaced with Sonic Tap.

DirecTV has had numerous channel disputes in recent years including dropping Versus (now NBC Sports) in 2009, G4 in 2010 and a Viacom dispute in 2012 which was successfully resolved.

DirecTV currently services nearly 20 million users worldwide.  The DirecTV corporate office is located in El Segundo, California.

{ 198 comments… read them below or add one }

jerri tiburcio July 29, 2014 at 11:28 pm

On July 15,2014 I went to the Calif state fair, was walking through the exhibits when I came across a Direct TV Sales rep. He pretty much intimidated me into trying Direct TV. My service was hooked up on July 16,2014. Well he started telling me what was included in my package, Which was a free DVR and 2 genies receivers. With a one time 25 $ fee, HBO, for 3 months, A 100 gift card, free NFL Sunday ticket, my bill will be cheaper then Dish so he said. Well got the bill and I was charged the 25 plus 12 a piece for the genies. The first time I called Direct TV was on July 17,2014 and told them I wanted to cancel my service, once again I got talked into trying it. I have tried to cancel my service 4 different times. While talking with the agent I was told I had 24 hours to cancel, I did call to cancel within 24 hrs. Then I asked to take me off auto payment, the guy at the fair said it was for a 1$ just to get started, Well talking with the agent she said oh we keep your card info in case of you canceling or we suspend your services, then we go into your account and take our payment. She was RUDE!!!!!!. Well anyway I also was told that I would be charged 25 a month for the DVR and 12 a piece every month for the genies. well I feel I was lied to, was given false info and was t old I have to pay a 400 and something dollar for canceling my contract. I only had the service for 9 days give me a break I feel I should not have to pay this fee. I live in Calif and I know there is a limit law that is 30 days. I hope you will consider not charging me this fee , my next step will be blasting it on channel 7 news like they say 7 on my side.

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val miller July 28, 2014 at 2:31 am

7/27/14
To: Direct TV – PRESIDENT , CEO/COO,
Michael D. White, Patrick T. Doyle, Larry D. Hunter
Val.
My husband and I have been subscriber for Direct TV since August 11, 2013 a two year contract. This month, we decided to move to a different apartment complex, which does not get the signal from Direct TV dish. I called the Direct TV call center in California. I explained my situation in order to find out our rights. I told the representative that we are happy with the service, but in our new location we will not get the dish signal. The representative told me that we have to pay the early termination fee. At that point I asked to speak to the supervisor. She told me that, they were busy. I called three days and got the same excuse. The last call, they told me that the supervisor would call me in 72 hours. This person called today, Jul 27th @ 7:30pm – Florida time. The number listed on my caller ID was 310-535-5000. I explained the situation and he told me that, even if I do not get any dish signal in my new location, we have to pay the “early termination fee”. I was so mad and I tried to explain again that, I do not wish to cancel, but I do not have any alternative, since I will not get the Direct TV dish signal in my apartment. Why should we have to pay to cancel the service in this case? Nothing in Direct TV contract states that … “if in case you decide to move to a new location and is unable to get the dish signal, you are still obligated to pay…what we call – early termination fee”….Then he told me again that, Direct TV will charge us the fee. I will do whatever is necessary to get a good reasonable answer for my situation. I will go to the media if necessary, but I do not think that is fair what Direct TV intends to do in regards to the charges. I saw so many complaints about different cases online. We have got to do something about it! What am I supposed to do?…being charge for something that I cannot take advantage of? I really need a better explanation. Acc# 41358632

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Patrick in AZ July 26, 2014 at 12:39 am

I cannot see the email addresses of the Board of Directors. Did I miss them somehow?

Thanks!!

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francisco July 25, 2014 at 7:18 pm

U are a bunch of liars. They told me they upgraded ur signal but really its no difference. They told me if I cancelled early I would only b charge 20 a month till my contract ends ndwhen I called to cancel they told me I had to pay 370. When at 1st they never toldme anythingof that. Now I gotta pay 370 thats stupid. All ur workers are a bunch of liars, nd thiefs. I better get a response back cuz this is stupid ur company only getting.a bad reputation

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Tracey Lewis July 23, 2014 at 9:54 pm

To everyone here … (including myself) send your letters to your states Attorney General’s office, send the letter via US Mail, Return Receipt Certified – and – file a complaint with the Attorney Generals office. The Consumer Complaint Link is on line … and … now that AT&T has purchased Directv, send them a letter too – letting them know what they have inherited. Maybe they will make restitution to all of the Directv customers to try and get them back. Personally, I say – SMART TV only and dump cable all together. Just sharing. I’m going to file a complaint just to make sure that when my contract is up with Directv, it is DONE! I’ll be praying for everyone here. BTW: There are a ton of lawsuits against Directv right now for the very same thing that we are all dealing with.

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rosa brown July 22, 2014 at 4:48 pm

I am having a hardship: for about a month, trying to work thing out to the first of august> no one want to really give a break, my bill over do $239, but i only have $80 dollar until august 1st, may a couple of agreement but could not keep them: cause of my hardship(money wise) the first of august. please try to help me. I have a $80 dollar payment today. my phone number is 215 729 xxxx. Rosa Brown xxxx s 56th phila pa 19143.

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Cathy & Eddie July 18, 2014 at 12:15 pm

Dierct TV ripped us off as they have everyone else on this complaint discussion. If you are interested in discussing this seriously, please email us at c h a t t y c @ g v t c . com with your contact info. It seems they block out your emails in this format. We are very tired of being ripped off by this billion $$$ company!

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Michael L. Kinkennon July 17, 2014 at 2:55 pm

Direct TV has misrepersentive them selves to me by having me sign paper work for installion of equipment. After it was signed and now 7 months later because I’m unhappy with there service and want to change they tell me it was a two year contract. So they told me a lie to get what they wanted, after I told them in the beginning I didn’t want nothing to do with contracts. So now they are screwing me over for $360.00 on something we agreed on not to be done. If I were you people I’d becareful of there tricks. I do plan to take action with a lawyer over this.

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Annette Oglesby-Greene July 17, 2014 at 2:53 pm

I have never had services like the services I have received in the last six days and each person I have spoken to gives me either the run around or different answer that I received previously. I was told that I would get a new box overnighted to methis was July 12, 2014 which didnot come until July 15, 2014 because I found out that the order was not put in until that Monday which was July 14, 2014. I was also told that it was easy to hook up and if I had diffuculty call Technicial Support in mean time keep in mind I have been without services. Called technical Support and there saying there seems to be a problem let us schedule you a services call and no one can come until July 17, 2015 which is today. Mean while I found out that because I wanted to cancelled my services the services call for the technician was cancelled also what kind of business are we doing. I cannot beleive this is happening a whole week and I still have issue what is it going to take to get this problem resolved?

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Kenny smith July 16, 2014 at 11:54 pm

I just wonder if they like to see everyone to drop there services and report them to the BBB and other Dep?, on how they treat people like us?.

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Ashley Hansrote July 16, 2014 at 3:01 pm

I believe that directv needs to have some type of customer loyalty program. They reward people that sign up new but not their loyal customers. I am so tired of opening up my bill every month and seeing the charges go up and then you call and all they want to do is give you free movie channels. Please come up with a program that rewards customers for staying with you.

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Gloria Ford July 15, 2014 at 6:57 pm

Does anyone in corporate even look at these emails? My fiance and I have had Direct
Since 2003. His name is Rick. It’s in his name but I pay the cable bill. The point is that we’ve had a lot of problems with our service like screen freezing, not being able to change channels, etc. We would like wireless connection like is being offered to new customers, but were told we couldn’t get it. WHY NOT?? Do you not care for your loyal customers as much as the new, evidently not!! If it is not given to us we are going to cancel our service and go somewhere else. Guess you like that better than taking care of your current customers. BTW, the screen still freezes and we’ve had at least 8 service calls since we’ve had it.

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Gloria Ford July 15, 2014 at 7:17 pm

Oh yeah the customer service reps name was Floria and the managers name was Fetitia, shebstated to me she didn’t have a supervisor when I asked to speak to someone above her. Bunch of scammers.

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Ms. Pennington July 14, 2014 at 10:38 am

We had returned our direct tv equipment after we had cancelled our account. We paid your 160$ cancellation fee and our last bill ON TIME. The equipment was received on June 17th and our bank account on the 20th showed you guys took almost 300$! We did NOT authorize this to be taken. It never should’ve been taken in the first place! We have been on the phone dealing with this every week! We were told 8-10 business days and after that 10 days we called back and we’re told it was credited to our Direct tv account which no longer existed. They apologized for at this point the 3rd mistake on their part and we would have it in 3 days. 5 days came and went still no money. Called back and spoke to the supervisor in your financial department and she said yet again, 8-10 days. We are on almost a month and nothing has been done!!!!! I’m so furious with your company! Because of YOUR mess up we are 500$ in the hole because of money that was taken out which shouldn’t have been and caused 170$ in over draft fees on my bank account! This is absolutely absurd! I have hit my limit and my money better be in my account by Friday! We dropped your company because our bill was too high. We paid your stupid as fee and yet we get charge almost 300$ for equipment you already had in your possession! So thank you for your great f’ing service! We will NEVER have your service again!

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Mr Cochran July 16, 2014 at 6:26 am

They are trying to do the same to me but they are at this point just not sending me my return kit , I too paid in full then got a small charge which I still never got a clear reason as to why or what the charges are..Anyway knowing that they take money out of peoples accounts or charge credit cards for their mistakes after I paid in full I stopped all future transactions that DTV might try to take..I have proof of trying and can prove to my bank and any court of law that I requested a return kit that they have so far refused to send me or confirm that they have indeed requested a return kit be sent to me via email for my documentation of proof that I did request a kit..Now seeing so many people are being told they never returned their equipment and money being taken out I am glad I halted all future payments, they will not get another dime from me because of them not sending me my return kit or trying to tell me they never received the kit if I do in fact ever get the return kit so I can send this equipment back..If I do not get a kit sent to me I will continue to call them and have them re send the request over and over again until they get it right or stop trying to scam me into paying for equipment that I am fighting hard just to return to them…It’s like they are punishing people on purpose for leaving them .Which only makes me want to fight back much harder..I’m sure AT&T will end up crushing this company all together in the near future so they can push their u verse so the customer service workers should and old ceo’s should be more worried about their jobs rather than screwing over their consumers unless they want they consumers to help AT&T send them to the unemployment line….

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Ms. Webb July 13, 2014 at 1:11 am

I am sending you this letter of FRAUD with the DIRECT TV company. My complaint stands with the subscription with this company on May 14, 2014. The company state that they will need a credit card or bank card to qualify me for services. On May 17, 2014, there was a $120.00-/+ fraudulently taken out of my personal account. I contacted the company in concern about the issue. The rep that I spoke with apologized for his representative not explaining to me that charges for service will be deducted out of my account. I asked him to please bill me. He state, ‘how often do I check my email account? I stated, ‘twice a week, why?’ his reply was check your email. I checked my email and there was no statement. He apologized for representatives not sending a statement and that he will return the funds and restart my account and for next month on the 14th, and that all payments will be due by the 14 of the month. I thanked him and hung up. On June statement did not come. I made a call to the company, they told me to give it 5-10 day, 5-10 days passed, still there was no statement. I checked my email, no statement; a few day went by, now its July and I have $132.00-/+ taken out of my account again. I called the company, they stated that I sign up for this, after the first time when they took the $120.00 from my account and I explain to them I had no knowledge that funds will be taken from my account and that I explain this to them the first time I and did not want funds deducted from my account and not only did they reneged on refunding my funds that the promise will be returned. On May 17, 2014, I also stated that if the money is not refunded with a few days, I will be notifying BBB. A few days later I called them back to get their equipment, because the money was not return. I have tried calling BBB, there was no answer. After the FUND was not returned and they withdrew from my account for a second time, I called you all and left a message.
After the second withdrawal I also stated to them they also over charge me . I explain to them I requested the Select Package which was 29.99, plus 3 dollar each for the 2 boxes and taxes. This is all that I was told that I will pay for this package. They explain to me of other charges that was never explained. I explain to them, that I have limited income, and have they told me from the state I would have decline on the services.
I have asked them more than once do not take funds from my account. I have asked them to come get there equipment. When I reiterated what I said they now explain to me it will cost me and I explain to them it will not because I asked them before to come get there equipment and you fail to send anyone.
Please help me resolve this issue. I am stating to you and I have stated to them, I want my $121.00 + $133.00 +$30 + $30+plus for each check that was over drawn, due to them not given clarity to the situation, and avoiding the issue after reiterating to them of my having not any knowledge that these funds will come out of my account.
I will send a statement from my account, to verify the damages. Please resolve this issue.
thank you,
Ms. Webb

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Paul Temme July 7, 2014 at 10:59 pm

Deceptive advertising. Received a promotional flyer and when I called to sign up was told it was only for new customers and not returning customers. The very fine print says “NEW CUSTOMERs only” but does not define new customer. Deceptive, bait and switch, call it what you want it’s a unethical business practice.

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Gloria Ford July 15, 2014 at 7:03 pm

I’m totally with you on this point. They don’t care about their old customers.

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Natalie July 7, 2014 at 9:31 am

I made a call to directv about my service the ended with me upgrading my equipment to the Geni and the nightmare begins it here where issues from the beginning recieving error code 776 so a call to customer service 8 hours on the phone 4 phone calls and after speaking to 2 supervisor problem still not fixed then requested a manager I was placed in hold for at lest 20mins I finally hung up apparently my time means nothing end of story 24 hours later tv still aren’t working oh they can get to me sometime on Thursday (4days) later between 12and4. May I will pay my bill someday between 12 and 4! I thought I left Comcast behind guess I was wrong ! Directv is just like comcast!

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David Phillips July 6, 2014 at 9:58 pm

To the Directv legal department. I have been advised by the call center billing supervisor, that Directv can change the Terms and Conditions of our contract and I must agree or be charged a cancellation fee. We both know this is incorrect, as legally Directv must notify all their customers in writing, and provide an opportunity to disagree and not accept such new terms. Since Directv, has no intention of maintaining our original contract agreement, my services were canceled, and have been advised it is considered voluntary, which is not the truth. Then they went on to say that due to my canceling before the new terms took place I breached the contract. You and I both know that is not how contracts work. Please advise them of proper procedures so they don’t continue to get themselves into legal problems. By the way, if the $320 fee is not removed from my account I will address this in court. I also want to notify you, that you do not have my permission to charge any credit and or debit card you have on file.

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Byron Blanchard July 1, 2014 at 10:37 pm

Hi I’m getting really upset with the price of our service. Upon signing up for Directv we were showed prices on how much it would cost us over a 2 year period. We were shown that it would only be a 10 dollar jump from the first year to the second year which is what made us switch from our cable provider. We were paying approx $66 a month in the first year and the first month of the second year it jumped to about $86 dollars. I was not happy and I called in and was told there wasn’t anything else that could be done. I sucked it up and now our bill for this month is $91 dollars. This is $25 dollars higher, $15 dollars higher than originally promised. We have been mislead and lied by your salesman and your company. I have been looking for the original salesman that signed us up and i have not seen him at any of the stores again. When I called last month I was told unless there was some type of proof like a receipt then it was my word against the company. Well in that environment of the sales there is no paper that is even used. Its a dry erase marker on a dry erase sales sheet that is used to demonstrate the prices. I also understand that these salesmen are 3rd party. My question to you is how do you feel about this 3rd party business wearing DirecTV shirts representing your company in this way? The thing that hurts the most is I referred my own parents to the same exact salesman a month after our service started. I have contacted customer service and after speaking with Raegan she did credit our account for a 1 time credit of $20 and i do appreciate that alot. I think she did a great job and it was a pleasure talking to someone that understood and reacted in a more realistic way rather than someone giving the business answer. With that being said it still doesn’t fix the problem long term. Being a military family i would have loved to keep directv with all the moving but going forward i do not believe that will be the case.

I know this is only a debate of $10 per month but we are talking $120 a year. At this point i would rather just pay the bill as is than refer someone out of selfishness just to get my bill lowered. I wouldn’t want to put someone else in the same position. Any response to this issue would be greatly appreciated.

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Floyd Taylor July 1, 2014 at 8:14 pm

Acct.# 050109035 They refused to do anything to solve the problem.
Bad,bad,bad.
I will have to go to the next step.

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Floyd Taylor July 1, 2014 at 4:20 pm

Acct.# 050109035
Sent email to all the CEO’s listed above.
Had money taken out of my account without authorization.
Have filed complaint with the BBB and in process of filing with Consumer Affairs.
If still unresolved I will then go to County Attorney.
They were advised each time I paid the bill that the card used was not to be used without my prior authorization.
Not only that my bill went from $78.00 to $105.00 within a year.
Very bad customer service and very bad manners does not care about the customer.

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Faye July 1, 2014 at 10:47 am

This has been a nightmare changing from Comcast to Directv. The installer took the converter box for my other provider so now I have to keep paying the old provider from whom I have no service.
Contacting by e-mail has gotten 2 replies with lots of soothing words but no converter box.

I was told I could not get the Allentown PA station we wanted in any package. On my own I discovered that I could get it through the “Philadelphia package” not the NY package I was forced to take! So far no change in packages.

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ladtaz June 30, 2014 at 6:32 pm

I upgraded to high definition and was looking forward to an improved viewing experience. Instead, I am receiving worse reception than I had with a standard dvr. The picture resolution jumps all over the place, it takes upwards of 1 to 2 minutes to switch channels and I do not have access to all of the so-called HD features. I have spoken with several “technicians” and have had at least 2 on-site calls; all within 2 weeks of upgrading the equipment. I am now in the process of reverting back to the standard dvr. I find it amazing that DirecTV cannot deliver clear reception when the competition (DISH) appears to have no problems doing so. I have the premier package and have been a customer since 1999.

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Erika June 29, 2014 at 11:26 pm

I am very disappointed today I was expecting to get service with you today but your customer service is the worst service I have ever felt in my life. I called several times to complain and asked to speak to a supervisor but I was lied to several times. I was so angry I cried from the frustration and disappointment that your representatives can play with your customers and get away with it. I know your office wont even care about this but I do hope to get my money back just the way you easily asked for it when you order service this should be put on every mews channel. How cruel you people can be. You should be ashamed of representing a company so well known with so many unprofessional customer representatives and take peoples money with such pleasure. I am a single mother of four kids and ww were recently homeless and my kids were so excited to get cable today. I cam not believe o waited more them seven hours for your technicians and three of those hours in front to make sure they got In what a big mistake.

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Chrissy bean June 29, 2014 at 4:14 pm

I will be contacting the BBC and FCC for unlawful billing and customer service. They have overcharged me by $320.00. If I have to call CNN to investigate this company I will or ATT who the are merging with then I will.

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monyque June 28, 2014 at 11:35 am

They never have good customer service when you not very reasoning when it comes to you. They’re actor’s/actresses who play like they know what your going through but say that to brush the call off when its not going anywhere, plus u wait for long time just talk to someone. They’re policies suck shouldn’t treat people the way they do and after you’ve been with for years doesn’t mean squat. No care in the world im a single mother 2 kids my account is now overdrawn guess what rent is due this is all from the unauthorized payment directtv process. Just out for your money sad sad!!!

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Jason June 26, 2014 at 1:01 am

We just switched to you from Dish. The salesman falsely claimed services and misled us to switch. We now have your service and it is nothing compared to what we had with Dish. We called to resolve and we’re told there was nothing we could do about it but pay the termination fee to get out. This is terrible and want to confirm this is the companies policy. Please respond so I can have all of the facts when I pursue complaints within your company, BBB, and any other agencies I can contact. If the salesman would not have lied to us we would never had changed. I am requesting you allow us to immediately cancel service without any fees and pick up your equipment. I have now had to send a second email to your resolution specialist despite requesting a call from senior management and re-state my original complaint as she offered no resolution but actually worse service. Please advise.

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edwin artola June 28, 2014 at 11:11 am

happen to me , they offer me $200.00 to upset some channel that I don’t like “regional sport ” Indiana , now iam on contract if I cancel I have to pay the cancellation fees , god bye $200.00 DIRECTV NOW IS RIP OFF COMPANY acc #38498114

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BG June 20, 2014 at 11:48 am

Hi directv
Just wanted to let you know that you have inappropriate relations going on between youre employees!! You might wanna check out the relationship between Princeton Thomas and Marissa Shafer. These 2 have been seeing each other for the last 6 months and, Princeton has been favoring marissa since day one!! I honestly think you should double check on what your team leaders are doing, and what other reps are doing because this is inappropriate for a work environment, it’s one thing when two employees date but when boss and employee date something needs to be said! They think no one will know and they can keep this a secret. As a company you might wanna check out who Princeton Thomas really is, this man has had multiple relations with women in this company and have exploit them to get what he wants! Not only that but has sexual and psychically abused Marissa and other women. I’ve read nothing but horrible comments about directv, and now you’re company is at risk for failing more because you don’t check up on your reps and team leaders. Relations with management is against human resources policy. This man has been exploiting sexually women and psychically hurting them. As a company you should really think about investigating because you never know who else he’s doing this too. Also I’m sending this email to human resources because this is against so many rules, and something needs to be done. This is so inappropriate you’re company is look more like trash now then with all this bad service! Something better be done or I’m going beyond and higher to make sure this doesn’t happen to another woman. Better get to investigating!

Sincerely,
Anonymous Employee

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Mona flick June 20, 2014 at 10:03 am

To whom it may concern, as I pull up your corporate office number and see all these bad reviews it totally answers my questions. I don’t understand what your company does to its customers but I would appreciate if there is a problem with our services or we are lied to by your customer care centers you would fix the problem to the loyal customers who pay for your services. I was lied to by your customer care ppl. To order all tv channels and we did they also informed us that with our cable box we were able to connect it to the internet so now I have ordered internet sighted contract with Verizon to do this and no your company tells me after I contacted them numerous times that our box is not compatible! Wow! And in fact we have to pay for a box to buy it ????? When my contract is up I will not be with your company and also will be contacting channel 10 investigators because I feel that your company scams ppl to order higher packages and get interne so they will have to spend $$$$$$$$$$$ to obtain your products . I am very disappointed in your services and also you have all these negative comments or complaint and it seems I’m not the only customer disappointed with u guys.. Sad very sad.

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lancie&Lindy June 13, 2014 at 12:22 pm

I know you all did nothing to me but Jon B did and he had your name on his uniform when he did it he represents Directv

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Rod Southards June 11, 2014 at 12:17 am

I have had direct tv for over a year and have trouble with it the entire time having to always reset the system at least once a month now can’t hardly even watch tv because the the picture keeps going out I my wife and I have made calls and the person on the phone said I would have to pay to have fixed I told her I don’t think that’s right it’s not my fault the equipment isn’t working right I’m tired of messing around with it I just going back t cable

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Lindsey Jones June 8, 2014 at 9:06 pm

On 11/03 I entered into a contract with Directv the pkg. was told to me and the next month they told me they could not honor it. 11/3/13 I had called concerning my bill again b/c it was not consistent and hadn’t been since Sept. At this time I was not under a contract, I was on month to month since I had recently just finished a 2yr. contract with them. After being on the phone for almost 2 hours I was transferred to a woman ID#459930 who made the deal with me of the premier pkg. with free NFL Sunday ticket for 59.49 for 10 months and then 87.49 my last 2 months under my 1 year contract agreement. She then transferred me to the department to go over the deal that was made and have me verbally sign the contract. Knowing that this call was being recorded I had this woman repeat back to me what the deal was which she did which I then repeated again just to make sure. I verbbally signed agreeed to the deal, the end of that call. On 11/27/13 I received and email of my new bill and right away it was wrong. I called right away @9:15 pm I spoke to Bill #418668 and asked them to pull the call, they told me they couldn’t and I would have to write an email. on 11/27/13 @9:35 pm I wrote an email ref.# 131127-003553 stating what had gone on and asked them to pull the call and get back to me asap. They responded and told me they were sorry that they couldn’t not do anything cause not all calls are recorded, which I knew was a lie. So on 11/27/13 @ 11:20pm I wrote another email telling them this ref. #131127-003743 no reply, so I wrote on their Facebook page and they responded back to me again with “write and email.” On 11/29/13 I called and spoke to a man named D.J. “Dallan” a resolution specialist ID#300168143 On was on the phone for 3 1/2 hrs. explaining how messed up this was and that they need to pull the call now and listen to it. I told him I was not changing my pkg. b/c that was stating that I was a liar and I was not lying and again I asked him to pull the call, he said he would at a later date. He told me what the woman told me was not right and that she should have never told me that. My husband and I both told him that b/c they were not holding up their part of the contract in which I verbally agreed to then I should hold up my year contract with them. He told me I had no choice. He also told me once I finished my contract I should “find service elsewhere.” He also in which time explained how the woman would have gotten the deal that she gave me but again told me they cannot honor it. Dallan then spoke to my husband directly and basically gave the same story over and over again, my husband being former Unites States Marine Corps told him he was all about integrity and that Directv clearly was not, he also tried to give his point of view and explain what was happening was BEYOND wrong. He also told him to let us out of our contract, Dallan had said he couldn’t. After 3 1/2 hrs. Dallan told me my bill would be 62.99+tax for 1 month then 72.99+tax the next and that it would go up from their in the end paying over 100.00 by the end of my contract. This company took my trust my money, and in the end my time, when all I wanted in the 1st place was a consistent bill not a fluctuating bill. My bill was lower than what it is now of being 72.00+tax before I called on Nov. 3rd and I wasn’t under a contract. Why would I have entered into a contract unless I wasn’t given an amazing deal. In the end, they have the call, and they are refusing to listen to it, b/c they know they are wrong and they are unwilling to admit it. And now I am stuck paying a ridiculous amount for TV until next Nov. They made me verbally sign a contract and are not doing their part in honoring it. And I have taken very well notes every time I have spoken to Directv since Sept. since we had our service placed in our new home. I have been with Directv since July 2011 and have had problems with them from day one and this one is the worst.

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Sheri Masterson June 4, 2014 at 12:28 pm

Direct tv has taken 386.00 from my account when I have a 000 balance and no longer have their service. This is the second time they have done this. That was part of my rent. They said it will take 10 business days to credit my account. What about my rent, now I have to pay $75 late fee to my manager and they won’t even write a letter to explain why my rent is late, I guess that would be admitting they are guilty!

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Michael May 29, 2014 at 10:34 pm

First I would like to let DIRECTV company know I feel.
But I understand that tat took over the DIRECTV share when I hear on the news I saw PISS & mad too. So when I call in when I hear that going with DIRECTV.
I toll the customer service to put on my DIRECTV account I will not renew my service with DIRECTV, and when I ask if DIRECTV is planning to add the just in time b4 the football games start up. But DIRECTV some SHITTING channel line up like to church & other stupid channels, I don’t give a flying FUCK about them.
I see DISH Network has on their channel up this year they have the !!!!
So DIRECTV you guys need to get off your ASS add the LONGHORN NETWORK
Oh I don’t need to watch University Of Texas on other sports network only the LONGHORN NETWORK ok

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Kenny smith June 1, 2014 at 12:40 am

As you can see people here who post and don’t get no answer just look at Ming as I was jack around from July-4-2013 to 12-14-2013, when my mom died I was paying for TV but they wanted me to get it but my brother and I was on the phone together and the person at diretv told us or we will get 12 month and not 24months he know it but never told me or my brother about the switch. So as you can see I am fucking god dam mad at them for lying to me they want me to pay them of $459.00. I will only pay them this only of $209.00.

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lancie&Lindy June 13, 2014 at 12:19 pm

I am 29 very sick with ovarin cancer and I do not have it in me to set and type a long entry. I got directv to have something to watch and you all have done nothing lie to me. The guy Jon B. That works for you in Flatwoods ky put me down for the most expensive box and package then he never put in for my phone and internet (it was suppose to be a bundle) and I have spent the last 23 days trying to fix Jon B ‘s mess that he got paid by you all to do to me. I lost my little business I had selling handmade earrings over the internet because of this stupidity…thank you so much for craptacular service. I am also send you all a letter in the mail to go into greater detail on this matter some of the things he did I do not want in the public eye.

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La Tisha Coleman May 23, 2014 at 9:59 pm

I had to pray when I got off the line w/ reps # ids 432383,55238,100705942,and the List goes on and on ….Reps. of Direct tv whom lie, and cheat me to me , promised me things and NEVER provided what they said they would do….You have the be truly fip/ eed up with Direct tv and their agents . Please just provide me with my six Montes of showtime Carmax HBO, encore, starz which Direct Tv promised me and my family.

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Don Riot May 22, 2014 at 11:59 am

To Direct TV Corporate:
I have a Superior Court judgement against your retailer for $1,017 dated 4/22/14 for questionable business practices. The Direct TV’s retailers name is Network TV out of Riverside. Customer Service told me the owner of the business is Simon Chau. In court,
Simon Chau said he is not the owner, but his wife is. How can you have a company representing you and you don’t know who owns the company.
Simon Chau has not paid on the judgement, and I want to know how I can garnish his wages
you pay to him for installations.
Please advise as to how I should proceed. This is my 3 rd attempt to Direct TV for resolution. I was also promised that Direct TV would get back to me after they investigated
Network TV. I never heard a word back or follow up from anyone at Direct TV.
You may email me at: dXXXX@aol.com
Thanks

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Kenny smith May 29, 2014 at 7:17 pm

I like to here back from you if you like?, I am going thru o’most the same thing you went thru.

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Kenny smith May 29, 2014 at 7:45 pm

Here one for you all who post on here hit them real hard where it hurt, don’t sing up for there services, I should know this. If any one like to get back at them I will tell you how by going to the tv stations where you are at and report it to the BBB as well to.my email it a real one get2XXXX@yahoo.com

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Aleksandra May 18, 2014 at 7:26 pm

I am a new costumer had direct TV for about 35 days and been lied to maybe 4 times now and been calling over 6 times. Tired of their lying service…. They lie and dont know how to do their job. Will be reported defiantly!!!!

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Kenny smith May 31, 2014 at 2:17 am

If you do not get no answer from them then go to your local tv station and tell them, and let’s see how they like to be on tv them self as well to?.

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Kayla May 16, 2014 at 12:55 pm

I am in the same boat with Karen from above comments, you have until Monday to contact me before I take this matter into my own hands and to court. I’ve continuously been lied to since SEPTEMBER and all the notes the “agents” have posted on my account are miraculously not there and you cannot view them. I’m done with this 9 month scam and I want corporate, not a “supervisor” or someone who believes that they can resolve my issue when in reality they don’t do anything for me.

Kayla

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Bubba May 12, 2014 at 11:18 pm

I am bubba my BET is not working

Only s*** a**ed channels with white folks selling pillows work

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Paul A. Knotts May 12, 2014 at 9:13 pm

I recently, tomorrow, sent a letter of accommodation for one of your employees, Mr. Josh Joiner, 555870, to his Corporate office in Greenwood Village, Co 80155.
We had no idea who to address the letter to but sent it to the office of the president. We have been a customer for many years and his handling of our issue (Maintenance) was beyond what we expected in today’s environment.

Paul A. Knotts
xxxx Kay Road
Woodstock, Ga

xxxx@msn.com

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Joe May 9, 2014 at 10:32 am

Ok the unemployment in this country is high so American what Do direct TV lets out source it Direct TV wants us to buy Direct TV but they want to out source the call centers where people steal your credit card number and a guy call Bob Answerers his name is not BOB he is in the Philippines they start with a Lie.

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Sierra Robinson May 7, 2014 at 11:35 am

I been calling you guys for an entire week trying to get my information correct…monies were fraudently taken from my sons government assisted card and now im going thru hoops and circles to get it back..already filed a complaint with the social security administraion being that these are not my monies you guys obtained without my permission, being that i am on a fixed income now im not able to pay my rent, bills or anything late fees have already occured due to this issue so the sooner we get this resolved the better…thanks Sad customer

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Karen May 5, 2014 at 2:36 am

Direct Tv corporate office you have 12 hours to contact me, I’m tired of being lied to, I will be contacting FTC,FCC, BBB and a attorney for fraud, I’m not playing any more of your childish games.

sincerely,
Karen

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Cathy & Eddie July 18, 2014 at 12:18 pm

We are doing the same! I have recorded my phone conversations to prove how manipulative they are!

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