DirecTV Corporate Office

DirecTV Corporate Office Address

DirecTV
2230 E Imperial Hwy
El Segundo, CA 90245

Contact DirecTV

Phone Number: (310) 535-5000
Fax Number: (310) 535-5225
Website: http://www.directv.com
Email: Email DirecTV

Executives

CEO: Michael D. White
CFO: Patrick T. Doyle
COO: Larry D. Hunter

DirecTV History

DirecTV is a satellite television provider founded in 1994.

In 1998, DirecTV acquired United States Satellite Broadcasting (USSB).  The following year, Primestar was acquired.

In 2004, DirecTV stopped servicing the Mexican market and in 2007, stopped servicing Brazil.

In 2006, DirecTV sold off the last of its non-core business entities and began to focus solely on satellite TV service.

In 2007, 100 HD channels were added.

In 2010, Sirius XM channels were replaced with Sonic Tap.

DirecTV has had numerous channel disputes in recent years including dropping Versus (now NBC Sports) in 2009, G4 in 2010 and a Viacom dispute in 2012 which was successfully resolved.

DirecTV currently services nearly 20 million users worldwide.  The DirecTV corporate office is located in El Segundo, California.

{ 132 comments… read them below or add one }

Brandon Lyles April 16, 2014 at 12:30 pm

I was only a customer for a mere 5 days and was totally unsatisfied by the service I received. I was told one thing by the sales rep and by the time of installation it was a different ball game. I then called customer service to help and the only thing they could do is offer more stuff to cover up all the mess. Never could they say yes you are right or even address the real issue. I am so over Direct TV and their lack of being honest its ridiculous. How can you offer people stuff and get them to sign a contract that includes certain things.But when its time to deliver the original items you switch on the customer and expect them to want to stay I don’t think that this is fair. I cancelled my service due to a breach in the contract on there part and I am being held responsible for early termination fees and a full month’s bill. When I only had service for 5 days I don’t think it right.Can someone please comment and tell me what you think in this matter. I really need some HELP!!!!!!!!!!!!!!!!!

Reply

Betty Burns April 15, 2014 at 10:23 am

Why was I not surprised when I went to this web page to find a phone number or address where I could call and file a complaint about the customer service at DirectTV!!! I’ve experienced TERRIBLE customer service since mid March with this company from the first call I made to cancel my service until today – I was told by THEIR employee on March 24th that they would waive the Early Termination Fee – I had been with this company for at least 7 years and in August 2013 had to upgrade the box in order to see all of the channels – well, when I put in the disconnect order, they are claiming that I extended my contract in August 2013 when all I was doing was getting a new box where I could see the channels I was paying for. I think kindergarten children could be better customer service reps!!!

Reply

gregory April 15, 2014 at 5:16 pm

Could not agree more!! I have been a customer since 1999 and they are treating me like second hand luggage. They are charging me $180 early termination fee because i am moving and they do not offer local channels in my area. Therefore it is my fault for not wanting their service!!!! Never again dtv, never again!

Reply

Nicole Harkins April 14, 2014 at 5:17 pm

Sooooooo disappointed with Direc tv. Terrible customer service is paled by the non-existent concern of the company’s dishonest sales personnel who will say and do whatever it takes to get their commission, Direc tv doesn’t seem to mind that these people give misinformation and lies to get the sale. They take no responsibility in rectifying issues and valid complaints. Then when dissatisfied with all the bait and switch tactics a customer who wants to terminate the horrific “service” is slapped with a cancellation fee,. Never will we ever go back to such an unethical company!! Shame on you!

Reply

Patricia Chung April 12, 2014 at 1:12 pm

I wouldn’t recommend Directv to anyone. They have the worst customer service I have ever seen. Very poor customer service. Sales agent offered you bundles that don’t work. They’re not well inform and they don’t know have knowledge of their own equipments. I was offered 6TVs. 1 big genuine & 5 little ones, when the technical guy came to my house to installed the 6TVs, he explained me only 4 would work at the same time, the other would not work. Then I spoke to two different supervisors, one at the sales department her name is R. Erkka and she didn’t care. She was not willing to do anything for me to fix their own mistakes even thought I was willing to pay for the other boxes. Then, I got transferred to Mr. Jeffrey, one of the Managers from the sales department(ID# 745323) very poor customer service again. He didn’t hear my complaint and he was not willing to give me the extra 2 HD DVR boxes for half of price which I was offered from Mr. Cornie from customer care department. Directv has a very poor customer service and they don’t even fix their own mistake.

Reply

Eloisa Barbosa April 11, 2014 at 8:54 pm

Hello, my name is Ray and I am filing a complaint about direct tv, and how they pray on the elderly and weak. My mom got service in Tujunga Ca, everything was fine, until, she had to disconnect services because she got very ill and had to move to a different city, i made sure last payment was made, but ofcourse, there was always another final bill coming her way, i try to return the equipment several times, as my mom live a couple of blocks from a Direct Tv Branch, and they refused to take the equipment, then I was told they were going to send something to return the equipment in their return boxes, my mother got sicker, she doesnt have an eye and the other eye is almost gone, there is very little vision, she couldnt see the letters or follow directions anymore, I move to Riverside County and I had to bring her with me so I could take care of her, and now she is getting collection letters left and right, about a month ago I called Dirrect Tv, and a very nice Representative said not to worry about it and to resend back the equipment and that she will only had to pay for whatever monies were oved from the final bill, and that she will mail the return box and envelope, and do not send it without it, 30 days later we dont have it, and I am assuming they sent it to the old address, i got a very nastu customer service lady and she missled me in everything she was telling that I knew it was not truth, when I told them to please be honest and I was going to record the conversation, the new supervisor that got on the line, just stood quiet, and say nothing he can do and the balance was due and that I could send back the equipment but they will not give her and adjustment, what in the world is going on, why can company be honest now days, my mom is 78 years old with hearth problems, diabetics, kidney problems, blindness, and so on, she has nothing on her name, I just want to do the right thing and pay for the services she did use..why is Direct TV Praying on the ill? Where is the honest people and companies, now days, we have to record everything, otherwise you became the bad person, eventhough you know, all you want is to do the right thing..I want this issue taken care off…does anyone know anything that my mom should do to get this off her back?
God bless everyone, and all we want is to make it right.

Reply

stephanie April 10, 2014 at 6:36 pm

I referred my mom to direct TV so we would get the referral credit, when I called for the credit they said we are not eligible because we bundled it through Verizon , I spoke to a manager and he refused to give us the credit . FALSE Advertising!! What difference does it make they are now Direct Tv customers. Stuck for 2 years

Reply

trina.w April 9, 2014 at 8:27 pm

The worst thing I have ever done was connect with Direct Tv. They get you connected, then they transform 90 degrees. They charged me twice after I asked to move services to my new address. I received charges for February at my new and old address.

Reply

jem mcmasters April 8, 2014 at 10:57 am

NOTICE…..in 1yr.& 3mos. my bill went from 29.99 to 54.99 to 66.99 to 88.99 ! DIRECTV is a bait & switch company !!!!!! Contact the Better Business Bureau & the Atty. General for your State. They just raised their rates 8%. VERY POO CUSTOMER SERVICE &Mike White pres. CEO makes over a MILLION $$$$$$$$$$ a year.

Reply

cindi April 8, 2014 at 8:39 am

I understand were you all are coming from. The charge me 115.00 for April bill for movies that was purchased 4 years ago. They said the remote that I return to them, store in the access card that we didn’t pay for 6 movies in 2011. Sorry directv but thst is your fault. So now I get charge for a 4 years ago payment. That crazy. I am writing to CEO. I have been with directv for 4 years, now I got to pay for their mistakes.

Reply

Terry April 6, 2014 at 7:29 am

So I forgot to pay my bill and my service interrupted. I sent a payment to the office I was to send to by zip code. I sent this by next day mail express so I paid the $19.99 fee to get it there on Saturday before noon. This service is nice cause it has a tracking number it was delivered to the office in Carol Stream, IL by 12:51 pm. I called that office and the first person I talked to wanted to be rude and nasty with me. They told me that it would be 3-5 days before they would receive my payment. They did not listen to what I had to say. I hate when a company tells me me that I am important to them, but they do not listen to me. I hung up and called back later. The second person told me it would be 24 hours before my service was restored. Now may I remind you Directv has my payment but someone does not want to get off there lazy butt to process it. ” but I am important to Directv”. The only thing important to them is our MONEY!!!! Well Directv you can keep your service I am going to Dish Network and I will be saving some money.

Reply

Terry Phillips April 4, 2014 at 11:05 am

DIRECT T.V. ~ YOU HAVE STOLEN $$$$ FROM THE WRONG PERSON THIS TIME!
I WILL SEE YOU IN COURT! I HAVE ALL MY P’S & Q’S IN ORDER, DOTTED MY I’S AND CROSSED MY T’S!
I HAVE NAMES, NUMBERS, TIMES, DATES AND TELEPHONE RECORDINGS OF ALL MY CONVERSATIONS WITH YOUR TRAINED ROBOTS, BOTH IN THE US AND IN THE PHILLIPINES!
(Hmm….I wonder just how many people KNOW that they are doing business with a company that hires and stores your bank account numbers overseas? Don’t know, but A LOT OF PEOPLE ARE ABOUT TO FIND OUT!!!!!!!!!)
I have spoke with (1) agent from LA…, and (3) from South East Asia regarding the money that was STOLEN…YES, I SAID STOLEN…FROM MY BANK ACCOUNT.

Your Company, Direct T.V. and it’s puppeteers were contacted by me and warned that I would give them (8) hrs. to correct their mistake and put my money back into my account. Your company, Direct T.V. was notified that if my money was not returned within those (8) hrs. then I would start legal proceedings.

Mr. Michael D. White, I am here to inform you that the $490.19 that you withdrew by auto draft from my bank was not authorized at any time by me or any other individual on my bank account for you to do so. The only way that you even had access to my bank account number (debit card) was by paying my bill by phone monthly, in which I was charged a fee for the “convenience” of it’s use)
Therefore, Mr. Michael D. White, You are a thief. You have knowingly (I have recorded conversations with your Direct T.V. puppeteers) taken money from my bank account knowing that it does not belong to you.
Mr. White, I am sure that $490.19 is penny change to you as I am also sure that I am not the only individual that has had their bank account stolen from by you.
(Hmm…I see a class action lawsuit maybe)
I will be filing a police report against you for the unauthorized debit from my bank account. (possibly embezzlement from customers?)
I certainly look forward to seeing you in court soon!

Have a Blessed Day,
The Phillips

Reply

Stephanie April 9, 2014 at 9:57 am

We are having the same issues here in Wisconsin, and some. It is very trying.

Reply

NEVER AGAIN April 4, 2014 at 10:18 am

I cannot begin to tell you the insurmountably horrific experience I have recently had with this company. Who would have thought that a simple move of address would cause such nightmarish frustrations. Never in my life have I been treated with such utter disrespect as I have been from Direct TV.
My scheduled move date was March 1st. When no-one showed up for the installation I made a call and was told that “a mistake had been made and the date was entered as March 11th.” Over the next two days I was forced to make numerous phone calls (often being put on hold for up to 45 minutes) in an attempt to get my service installed sooner. When a technician finally did show up he was told by the apartment complex management that he could not install a dish to the outside of the building. The technician told me that my service would be cancelled and a box would be sent for the equipment. He assured me that there would be NO EARLY TERMINATION FEE. When the box did not show up I called AGAIN and was informed that no cancellation order had been placed. I went ahead and ordered the cancellation based on the fact that I was not permitted to have a dish attached to the building. I was then informed that I would be charged with an early termination fee. My question was, how can I be charged with early termination when it is against the property management’s rules to have the dish. The situation is out of my control so why should I be punished? I spoke to two different supervisors who were incredibly cold and callous and basically told me that even though the situation was out of my control it was “JUST TOO BAD.”
I have since received a bill for $160 for the month of March, when I did not even have Direct TV services. I was forced to call AGAIN to make sure that I did not have to pay that bill. Now I have received the Early Cancellation Fee Bill which I absolutely refuse to pay.
Direct TV is a discourteous, ill-mannered, disrespectful company with employees and supervisors who exhibit no knowledge of customer service or even simple good manners.

Reply

Rita Pavlovsky March 30, 2014 at 8:48 pm

After receiving a REAL DEAL offer in the mail I contacted directtv and confirmed the offer, which included a $200.00 Visa gift card. Directtv was installed Feb.18. I called to check on the gift card yesterday and was told I did not qualify for the Visa gift card. I asked them to cancel my account because I had been lied to, they refused to cancel unless I paid a $264 service cancellation fee. What a rip off….. THIS IS ONE LOUSY, MONEY HUNGARY COMPANY. I was fooled once but never again, I will cancel as soon as I can and any mail from directtv will get thrown in the TRASH, where it belongs.

Reply

princess bold April 4, 2014 at 9:31 am

U havent seen anything yet they dont care about customers all they care about is dictatorship, money, poor service and getting rid of wholesome channels like insp and keeping junk channels as well as switching certain channels to hd boxes so eventhough i pay for hd service downstairs i dont have it upstairs so certain channels i like to watch upstairs late at nigh cant get because no hd box is up there direct is the worst company they only care about making money and givong tbe customer with less and less.

Reply

MM March 29, 2014 at 1:21 am

I WANT INSP BACK!!!

Reply

Russ Stolte March 21, 2014 at 7:10 pm

I just want to say – NO consumer should ever have to go through what I am going through with Direct TV.

Reply

Randy March 17, 2014 at 1:10 pm

Directv kept hitting an old card of mine for payment even though I said no auto bill. I routinely get sent to the Philippines, I hate any company who takes American jobs overseas. Unfortunately outsourcing the jobs to companies like Center Partners in Coeur d alene, Idaho, speaks poorly for them. What a piece of s*** company, Phuck you Directv, we only have you because my spouse insists. Cable would be better.

Reply

Perry Richardson March 14, 2014 at 6:37 pm

That’s it I am done I will take a lesser quality service if I have to.
NO HELLO HULU. What does a contract mean to Direct TV?
In my line of business it means what you sign for it what you get for x amount of price and x amount of time.
With a 2 year contract with Direct it means the price will change in 3 months, then in 6 months, then in a year because certain “Promotions” will expire. Well this is my contract:
Before the next “promotion” expires I will be cancelling my service.
It seems Direct doesn’t want to keep customers or knows the simplicity of going about it.
We(Customers) just want the SAME bill for the SAME service every month no changes. I don’t want to keep track because every three months I need to call because a promotion has ended. The best customer is one who pays every month and doesn’t call to complain about the service. Hey Direct imagine the number of calls that would be reduced and money you would save if all your customers didn’t have to call you every three months.
WAIT A MINUTE, I get it, you are hoping the customer doesn’t call so that there autopay just keeps paying the new higher payment. You are COUNTING ON IT. Ripoff 101
I.m done.

Reply

Cynthia March 13, 2014 at 6:18 pm

I am trying to find out how to contact the CEO Mr. White—I have called 1-310-535-5000 and after the phone rings about 50x I get a woman who refuses to give me her first name and instead tells me she is “agent 99″—I am then transferred to the “office of the president” in Idaho—when he is in fact in California and “Kevin” refuses to transfer my call to Mr. White…the receptionist in California is very rude…I am trying to lodge a formal complaint as a Directv employee called my home from her cell phone @ 7:15 and 7:23 a.m. on 3-11-14 after I lodged a complaint against her (she placed an order for an additional TV box when I did not order this instead I simply had called to inquire about the possibility of an additional TV—I currently have 2 but will have 3 possibly) on 2-15-14…on 3-11-14 @ 7:23 a.m. she called my home asking me in a rude tone “who is this?” and when I said “you called me I did not call you” she asked for “Sally” in regards to her calling Directv and as soon as I told her there was no one here by this name she hung up…when she called @ 7:15 a.m. it rang 2x and when I picked up she hung up however my caller ID reflected Mark Clark as well as her cell number….so am I to assume that this employee (or maybe ex employee) “Mary Clark in Tennessee” whom I filed a complaint against is allowed to remove my personal information from Directv to “find” me and to call me at my private residence and more importantly why is she calling me from her personal cell if this is business related?…Mara in “the office of the president” (who responded to my initial e mail complaint) said she e mailed my complaint to the “Department of Investigations” and when I asked where this was she did not know nor could she tell me how or when this would be handled…really???…I have been a customer since 2001 and this is how I am treated—WOW!!

Reply

gerald ash March 12, 2014 at 11:03 am

ps I mean ur priorities straight.

Reply

gerald ash March 12, 2014 at 10:59 am

u people really nd 2 cll me cuz Im really nt a VERY HAPPY CUSTOMER UR PEOPLE DNT LISTEN TO ANYTHNG THT IS SAID THEY TOTALLY IGNORE U THEY DNT CARE.THEY HAVE GIVIN ME 4 DIFFERENT QUOTES 4 THZ MNTH ALONE U GUYZ ND 2 GET UR PRIORITES START I JUST CLLD THEM 2 DAY & SME LADY JUST GAVE US A DIFFIRENT QUOTE.HOW DO U GUYZ XPECT THE CUSTOMERS 2 KNO WAT 2 PAY WEN THEM KEEP CGANGIN THE AMOUNT EVERYX U GET A BILL..(563)272-XXXX. ps thz e-mail address belongs 2 my wife.

Reply

Nancy March 27, 2014 at 5:29 pm

cannot understand a word you typed, maybe if you used English someone would help you. Your message above just wreaks of ignorance, no one will take you seriously when you type like that.

Reply

Hitomi March 6, 2014 at 5:38 pm

I had a horrible experience with DirecTV too. I moved November 2013 to new house, I requested the service to be transferred, the tech came to check the signal and told me he is not getting any signal at my house so his superviser will contact me within 72 hours to schedule second visit. His superviser never called me so I called DirecTV to find out the request for the second visit was never scheduled and he didn’t even apologize for it, so I requested it to be just canceled. If the first guy couldn’t find a signal, then the second guy probably can’t find the signal either anyways. I was ensured that I won’t be charged for the cancellation fee of $160. I received a bill a month later, of course I am charged $160. I also prepaid for the moving cost that was about total $200. I was refunded for the moving cost part. I called back DirecTV, and the service rep keeps telling me that I received a refund already. I keep telling him I am due for the moving fee refund AND the cancellation fee refund. He didn’t understand the math so I had him transferred me to the manager, the Manager Jon immediately approved $160 credit because it is not my problem that DirecTV couldn’t get a signal,I was going to keep the service if i was able to have it. Jon sent me to Bobby, who is in the credit department, and he ensured that $160 check is going to be on it’s way. That was 12/4/2013. I don’t have a check still, it’s 3/6/2014. I think it’s enough time to deliver me the refund check even if they use the bike messenger. I emailed customer service to see where my check is, i explained I already got the check for the moving fee portion, that is cleared. I just need the cancelation fee $160. and i got a response ” I see you were refunded in December and you cashed check in January. DirecTV doesn’t owe you anything anymore your account is at $0. You need to contact your local police if you didn’t cash that check”. Then he left me a voicemail with little attitude on his voice like I am an idiot who forgot that I cashed check in January. I called back AGAIN, then explained whole story then being transferred to credit department and repeating my story again, finally she understood me and issued me a refund check $160 with confirmation number, which I don’t know how accurate it is because I had more than one time with them, ‘I don’t see any record that you contacted us on XXX’ so she might be BSing again but for now I am waiting for the check to be arrived. I emailed back to the customer service rep Dennis and pointed out he didn’t read my original email entirely that is why he is not getting my story and he is not understanding the problem. I also told him it has been solved. Then diferent customer service rep emailed me back saying ‘You cashed your check in January and your balance with DirecTV is $0. You have been refunded”. I think they need to send their customer service rep back to elementary school to teach them how to read and understand sentences, then send them to training with Nordstrom so they know what customer service is.

Reply

Ann Lopez March 4, 2014 at 11:37 am

Please if anyone has any info on class action lawsuit against Directv in Colorado or any attorney willing to take them on let me know.
I cancelled service. 4 months later they took money from my bank. Saying they didnt receive cancellation and I should have called back to double check. Seriously why do I need to double check if your employees do their job?
Also there is a law in effect saying if you reach customer service outside United States and request to be transferred back to the states they HAVE TO transfer you to rep in states.
My supervisor in Phillipines said she could not transfer me. That no one would be available for a couple months. Wrong answer.

Reply

Jim March 3, 2014 at 7:26 pm

Ok, what happened? Tried to post comment and it was like somebody took control of my mouse. Lets try again. Been a customer since 1994, paid $700 for system and DTV can’t give a lousy $20 off my bill. Cut back to Total Choice but if I cut back again, I lose my NASCAR Truck races. Gave up a receiver, if I give up another one, will have to go to garage to change upstairs tv. Almost have Dish talked into credit for early termination. Hate to switch because Dish remote sucks.

So much for customer loyalty. Hey DTV, don’t guess you’ll give me my $700 back?

Reply

Jim March 3, 2014 at 7:17 pm

Have all of you beat for longevity. One of the first customers when I signed up in 1994. Paid $700 to buy the system. Finally going to give Dish a chance only because of $20. Retired, trying to make it on 30K with a mortgage. I’ve given up a receiver, dropped down to Total Choice. Don’t want to drop back again or I’ll lose NASCAR Truck races. Could give up another receiver but then I’d have to go to the garage to change the upstairs TV channel.

Such a shame because I’ve been an ambassador, especially since trying to navigate through the Dish remote which is quite inferior. Also their channel placement makes no sense at all. So I’ll probably have to wait until my contract runs out in September. (almost have Dish talked into giving credit for the early termination).

So much for customer loyalty but such is the way of the world today. Hey DTV, any chance you’ll give me my $700 back?

Reply

jackie mendoza February 27, 2014 at 12:24 pm

I called in November 2012, paid my reciever fee and they set up an appointment for Nov. 26, 2012. They did not show up or call, so I called for a refund. They refunded that fee. We really wanted to lower our rates so we set up another appointment and paid the fee again. When the installer arrived he inspected our home and concluded that because the existing wire would not work with their equipment he would not install it. He phoned this in to the company. When I call for my reciever fee, they apologized and asked if they could send out someone else, they said that the guy they sent may have not wanted to work and they may have to do some re-wiring but have never been in a situation that they could not install. I agreed and on 12/17/2012 a young man came out and installed the system. He did not check the existing wiring but I mentioned it to him and he said it would work fine that he had the same set up at his house and had not any problems. He also said if we had any probelms to call him and he gave us his phone number.
I had just gotten out of the hospital and was still recovering so didn’t watch a lot of TV. When we finally did we noticed that the picture would pixel. We called chris several times and each time he came out he would change something. This went on for a while and it kept getting worse. He said he thought it was the Genie and said we needed another one. I had some things recorded that I did not want to lose (Survivor and movies from my free pree view), so he said he would order the new Genie and when Survivor ended he would come back and switch them out. I said ok. By this time we are getting more and more pixels and at times the unit would completely freeze up to the point we would have to unplug it to get it to un-freeze.
So this part is personal, but has a lot to do with what caused me to be so upset at the company. It is silly so some but was importand to me, especially because of how sick I had been. Our family has watched the show Survivor since it first came on TV. We record all the episodeds and on the last day we get together and watch the show from the beginning to the reunion. I had explained which is why Chris told us to just hold on to the new reciever and call when it ended. Before Survivor, they charged my credit card for the reciever. I called Direct and told them, first I did not order the reciever, second I pay for the protection plan which covers labor and equipment, and third it had not been activated. They agreed it should not have been charge to me, but said it could take 4-6 weeks for a refund. I told them that was not acceptable and want it refunded just as fast as it was charged to my credit card. They transfered me to the protection plan dept. I had to explain the whole thing again and was told they could not reverse the charge until they recieved the old Genie back. While I was on the phone with that guy a “supervisor” named Matt in the Denver area called my other number. He gave me a work ID # 447669. He told me to hang up and talk to him that he would be ale to take care of this. He told me he was working on my refund as we spoke, that he would be sending out a tech to install the new Genie. I again explained about survivor and he told me not to worry it was available on demand, and that he would take care of me as far as all the recorded movies I had saved. I felt better that someone was going to finally help us in this ongoing situation that was getting worse everyday. I agreed to his terms.
The tech came out took the “defective” Genie and replaced it. He showed me how to get the on demand shows and left. That evening when everything finished loading onto the Genie I was going to start recording Survivor….It was not there, just the last two episodes. The next day I called Matt back and asked him about it he said “Well I never said the entire season was there I just said it was on demand, I told him he misled me and that he knew how important that was to me. I then ask him about the movies he said he would take care of. He offered me HBO for half off. I declined and tried finding someone that would do something about his empty promise but the 4 digit pass code he had given me was not valid and I could no longer get through to that dept.
A few days later we were watching TV and there were the pixels same as before. I called and complained and was told they were sending an expert to diagonois the problem. A man named Rubio Chacon and another guy came, again I explained the entire senerio and he said well I guarantee I will get this taken care of. I was so sick of hearing that, I said ok if you can’t will you let me out of my contract? He said yes and shook hands with me and my husband. The guy with him looked surprized but did not say a word. Since I had been lied to so many time I typed up a small paper saying that if the issue with poor reception was not resolved I would be let out of my contract. He was at my home quite awhile They replaced and switched a lot of things. When he was ready to leave he handed me a paper to sign saying he was here and that he completed the work. I handed him my paper and he refused to sign it saying he had not said that. The guy with him just looked at him and looked back at us and mouthed the words I’m sorry. I asked Rubio to please leave my house and not come back. So time keeps going and we still have pixels, somtimes bad sometimes not as bad but still everytime we watch TV we have the same problem. So towards the end of 2013 I began calling again. In January the problm was escalated to tier 3 again. I was assigned a new case worker, John from Oklahoma, he seemed to want to help. Techs were at my home 3 times in January. They were gathering “info” and making changes (same stuff done many times before) to send to the engineers so they could determine the problem and find a solution. When the results came in they said they thought it was the Genie and as it sat they could not do anything except let me out of my contract. I told them I had invested 14 months of payments, had asked before to be let out of my contract and they refused. So I told them I wanted compensated for the past 14 months, and wanted the issue fixed. They said they would give me a “credit” for the past year and offered to switch the Genie for 4 HD DVR systems. This was a down grade for the same amount of money. But after talking with them felt I had no other option.
Because I cannot manuever the stairs very well and two of my TVs are down stairs, I asked both John my case worker and John the supervisor in the retentiond dept. If all 4 DVRs could be set to record from my livingroom. I ask them several times and they both said yes. I also asked them what if this did not fix the pixelation problem and they said they really thought it would, and said they would worry about that if and when the problem continued. So they came out (Sunday afternoon) switched out the Genie for 4 DVRs. The kid that done the install left a mess. The black wires were sticking out and ball up from behind my TV, it looked horrible. In my sewing room downstairs he installed the DVR and set it on my chair with a cable that is to short so the unit cannot be moved. I guess he expected me to sit on the DVR. The wires were also left a mess. Monday evening we sat down to watch TV and again the picture pixeled. It has done it several times since. When I spoke with my case manager I told him he had lied about the DVRs being able to record from one location and that the issue was not resolved he said “well I know they are not going to do anything else and we will no longer be sending out anyone to resolve this”. I told him I realize the pixel problem is probably not going to go away but at least give me back the Genie so I can record like I could before. He said he could not authorize that. I asked to speak with a supervisor who offered me HBO for 6 months. I told him no that HBO was not going to fix it and I wanted to speak to someone else. Two days later A woman from the Direct TV s presidential office called. She let me go through the entire problem. Then offered to give me back the Genie if I signed a 3 year contract. I declined. I am now turning to you for some sort of help. I feel that I am in a contract with this company, and they they should fulfill their part. I have paid my bill on time every month. I have done nothing wrong, I am entitled to what I am paying for which is a good quality picture that was promised to me.

Reply

Tina March 22, 2014 at 2:23 pm

Sounds like a signal problem. “No line of sight”. Trees and Structures interfere with reception. You should consider cable. They cannot increase your access to signal! Of course I’m guessing here having no knowledge of your property. Did you have a TV in the room where the receiver was left in the chair? If not, the tech was nice to leave a box for you at all. They aren’t meant to be moved around. Never call for an install until you are ready! Try Hulu for your missed episodes of Survivor, or the network who has these on their web sites. As far as your contract, how else would a company install an estimated $2000 in equipment and then pay for labor to install it without obligating the customer to stick around long enough to pay a portion of that back. Let’s face it, every company has a “free something” plus a discounted TEMPORARY service! What would keep customers from changing company’s every 12 months to get the free and discounted stuff. You do know people do this!! The company has to ensure they make a profit too, thus the contract!! I’m just playing devils advocate to hopefully get you thinking about your issues. I am not nor have ever been an employee of Directv. Hope you get your issues resolved!

Reply

george February 16, 2014 at 5:08 pm

mr white all you care about are the people that work for you and your bank account mr white aka mr money bags

Reply

Kent Schorn February 15, 2014 at 2:40 pm

Proud Dish network user here! That is after the endless trouble getting someone to INSTALL our direct TV. Or even CARE for that matter. I work 6 nights a week and have a new born at home. This was my only time to take my wife on a well deserved night out for Valentines day. I’ve now been up waiting 6 hours past the time they should have been here and not a person has shown. I was ASSURED 8am to noon slot after explaining this. Now my Weekend is ruined, my wife that needs a break is crying and I’ve been up 24 hours and no one cares! A woman that’s a MANAGER (By the way her name is Elizabeth Employee # LKC3197) ASSURED me that I was not important, and she could do absolutely nothing but assure me that I was NOT important. I’ve been waiting all day for an installation that won’t happen. We will be keeping our current provider because your company doesn’t want our buiseness. TO ALL MOTHERS THAT SO MUCH DESERVE A VALENTINES DAY WITH THERE PARTNERS, PLEASE EXPRESS YOUR OPINION OF THIS!!!!! Its going to our local news channel! They have a story on ruined Valentine’s days. They want to hear our story. Again PLEASE. MOTHERS UNITE!

Reply

Ron February 10, 2014 at 10:18 am

People need to stand up and ban direct tv, this is a must!! We do not want their high cost, or the tricks that are used to renew accounts.. Get them bankrupt!!

Reply

Christina February 3, 2014 at 4:47 pm

I started at DIRECTV in July 2011, I was in the commercial retention department in Englewood, Co. I received my free programming for the entire time of my employment, I left DIRECTV in July 2012 to pursue a new opportunity. When I filled out my form for programming, I selected the four receivers I wanted active and the programming (all of the regular programming and movie channels). I never requested any additional programming such as the paid sports packages. I have called off and on over the 18 months to have my account cleaned up and each time I encounter a representative that has no clue how to handle my account, which I am assuming is a 3rd party call center that does not get free programming codes like true DIRECTV employees do. I have had to ask to have all of the paid sport packages removed so many times that it is exhausting to call over and over again. I have tried to explain to so many supervisors and all I get is a poor attitude and treated like I am trying to get out of paying for my bill, OH my bill. Let’s see about that, thank GOD I didn’t put it on Credit Card Auto Pay as I would get so much more grief. But now that I never know what my bill is each month because the charges are never right. I dread having to pay it each month. I really just want a real DIRECTV employee to look at my account, remove any off the old codes and please please just charge me for any of the nonsports packages. I did not request any hockey, basketball, football, baseball or anything else when I filled out my form after my employment ceased at DIRECTV. I want all the premium programming and all the movie stations that’s it!

This is my last ditch effort to not have to call and waste an hour of my time trying to decipher my bill, get all the codes of the paid packages removed and any credit for the unused portions removed. I sure hope this lands in the right hands for assistance, I really don’t want to make a big stink about this.

Reply

Debbie R. January 31, 2014 at 1:47 pm

My DirecTV experience has been very different and I have been with them for years. I’ve always received help when needed and the customer service people I have dealt with have all been very nice and helpful.

My only problem right now is the decision of DirecTV to drop the INSP channel….which I found out about today. I don’t watch too many channels but do enjoy family oriented programming and the loss of this channel has started thoughts about switching service providers who will offer it (along with Hallmark and MeTV). If those two are dropped, I will be switching.

The customer service people are suggesting “comparable” channels in 363-378. But they are not the same type of family programming and certainly NOT comparable. They are religious channels…people talking about religion. I believe in God but I don’t watch these shows. A family is more inclined to watch a story/movie. And then there are those who are not religious so those alternate channels are of no interest to them.

I hope DirecTV will promote family programming and keep INSP.

Reply

Lisa J January 31, 2014 at 1:25 pm

I am new it Directv. I came over TWC, because there pricing was getting ridiculousness. My bill had been running 62.00 then I guess after the free premium channels promo was over. I immerdiatley called in to customer service and told them on the 17 of Jan to remove the priemium channels , oka y we have you taken card of your bill reflect the charge of 62.00 then on the 25 of Jan they removed the 112.00 from my account. I was so furious I could not hardly get the words out fast enought. Return call to c/s wwas made again, we will refund your money by expitited it will be there on Tuesday. Nope the money was not there, on Wednsday made another call to c/s. It will be there no later than Friday. Guess what, no money. Now I had already spoke to my bank actually the day it happened. They advised me to come in and write an “Affidavit of unauthorized Funds” so that is what I’m going to do! Reach out to you banks they may help you. I did what I was suppose to do,they didn’t. I’m going throug treatments monthly I don’t have any room for errors,not mine or anyone else’s. I would fight for 10.00. It’s the principle in all of this. They try to BULLY people into accepting the credit to your account. No I will not be bullied and you should not either, stand up and fight for what is yours.i will call them everyday,!! I never was able to speak to finance dept or a supervisor.

Reply

Brittney H January 30, 2014 at 7:19 pm

Though he will probably never see this, I wanted to let the precious CEO know that my family has been a long time customer of DTV. My mother has had directv since 2001, and I have been a customer since 2012. I have always loved the service I got from their programming. furthermore, I am a hive fan of Undercover Boss, and when I saw the Directv episode, I was so pleased with Mr. White and how kind he seemed. HOWEVER. If I am paying over $200 a month for the premium package and high def receivers with DVR, I expect to get the channels I want. That is why I paid premium. So you take away the weather channel and continue to say that you don’t care what the customers want? Isn’t that what a business is about! Their customers?! Without your customers, you would be NOTHING. So you’re big corporate America sitting in your nice, comfy office with your cliche of a family in a huge house high on a hill, but think about who got you there! Not your work ethic, not your skills, your customers. You’d be unemployed without the people subscribed to directv. So to sit there and say you don’t care what we want, fully enrages me. I’m paying out the ass for all of the channels, so GIVE ME all of the channels. Don’t take it away because you don’t think there’s a high enough viewer volume. It isn’t as much losing the channel that pisses me off so much as it is with you corporate f***s caring about nobody but yourselves and what money goes into your pocket. I know that I’m considered a “valued” customer. But I don’t feel very valued when you go and say you dont care what we think or want.
I suspended our account because we moved, and I figurwd that would save us a lot more money than having moving fees or what have you. It gets reactivated in April, but if there are no improvements in the way you treat and respect your customers, I wont even reactivate my account.

Screw you mister CEO.

Reply

Carmen McKinney January 30, 2014 at 7:56 am

DIRECT TV is a freaking joke! I cancelled them for personal reasons, had service with them since 2009. While trying to cancel, they kept trying to get me to stay..Then they told me to send back the SIM cards which I did the same day I received the envelope, then received the last bill in detail which stayed 0 balance, they received the cards, I was owed 25.00 remaining from the bill I paid before cancelling. Six weeks later, they debited my credit card for 9.98. I called and asked why they went into my bank account six weeks later from the cancellation date, they kept me on hold, comming back to the phone trying to get me to want them back. I got upset, told them I didn’t want their service anymore and the reason for me calling was to find out why they took money out of my bank account, finally she said she had to go speak to the supervisor, came back and told me I had not paid for two movies that I ordered back in 2009. Really??? After me giving her a few choice words, I asked to speak to the supervior, back on hold AGAIN!, when she returned, she stated the supervior is to busy and that she will reverse the money into my account. I then asked her why DIRECT TV have my bank account still active? No answer to that question, well the next day, of course, no money reversed, called back the next day and they said the will mail me a check by 30 days…I will be waiting and they will get a call from me again if I don’t receive it..I am still trying to make sure they have deleted my bank information. I am afraid they will use it again. Personally I am not through with them yet…I want my money back (don’t care if it was 1.00) IT IS CALLED STEALING!

Reply

Roger January 25, 2014 at 12:45 am

I am so d*** disgusted and out raged to say the least with DirecTV. My credit card was on file with them and after seven months of double and triple billing I cancelled the CC and paid them directly! Furthermore, the customer service is appalling and all they do is argue and try to convince me I am wrong!
However, this is where I really lost my cool and that is; the way they treat our service men and women when deployed! DirecTV refuses to take pause, but continue to bill them for service while deployed!
I’m a USAF pilot. I flew transport type aircraft then later transitioned into combat type aircraft. If I could, I would commandeer a C130, load it up with tons of COW DUNG and drop the loads on both of there corporate offices! That is what I would call the perilous DASY CUTTER!
We service members are now on a mission to combat STUPED DIRECTV. Also, we have alerted the pentagon – hopefully they will drop the hammer on them soon.

Reply

Nancy March 27, 2014 at 5:55 pm

Anyone who would give a corporation their credit card is clueless. Why would a corporation want your credit card? I am so amazed how many people complaint about the robo-billing by a corporation, when in fact, they gave the corporation permission to do exactly that. Seriously, who in their right mind would give a corporation a credit card? Corporations will just robo-bill your credit card any amount they want and you will not be able to get your bank to remove the erroneous charges because you “authorized” DirecTV to use your credit card. Consumers, you have got to start educating yourself, seriously why would you give anyone your credit card? That is as stupid as giving your SSN to a corporation or medical provider. If you could not forsee that would happen when you freely gave your credit card to a corporate to use, then actually you got what you paid for. Grant, it hurts, but maybe you will not do that again. Take responsibility for your own actions.

Reply

Tad January 23, 2014 at 2:28 pm

I recently signed up with Directv and was well aware that I was signing a 24 month contract, but I was not aware that I would be charged $220.00 to have my service moved. I called today to inquire about moving (5 miles from our current location, at the most) and was shocked when they told me of the outlandish fee. The rep I spoke with informed me that if I was a customer for longer than a month and paid my bill on-time every month, then there would be something they could do. I am set up for auto payments and am never late on anything, so that’s not a problem, but since I have only been a customer for a month, I am screwed. It didn’t matter that I was a long time, good paying, customer for many years before and the only reason I haven’t had Direct for the past few years is because I lived in locations that couldn’t get a signal or I was deployed. I’m not sure why Directv would rather I cancel my service and pay a $400 disconnect fee and they lose my business for ever, instead of waiving the moving fee or at least discounting it to something reasonable and keeping my business gaining much much more than $400 in the long run. Afterall, it’s not like I’ve never been a customer before! The early termination fee is something you are made aware of when you sign up, but they don’t care to tell you that they’re going to rape you if you ever need to move. Had I known that, I obviously would have waited until I go to my permanent home, but I’m sure all the rep cared about that day was signing me up so she could meet her precious quota. I will never ever ever ever sign up with this rip off company again. $220 to have someone come out and set up 2 boxes is RIDICULOUS This money hungry company clearly does not care about growing their customer base.

Reply

Patricia Miller January 18, 2014 at 3:02 am

I have been trying for over two and weeks to get my money someone at your company stolen from me on my bank card. I have a family of 7 to take of alone. I do not have $502.25 to give anyone. Now all the CEO or who ever are having great meals, mean while ,my family is eating corn flake and soup. I have a buget to go by. I am a disable Vet. with 7 years USArmy, and my husband 24 years Army, and he past last year. We just want the money back. Then to take the money and don’t know who account you put the money on. That what so bad about it. My family is with out because some mess up. Tell my little boy why moma could not even buy cake mixs, to bake him and his brother a cake even. I’am up set? because with out us, the company would not be, your company went in to my account doing Christmas at that. Being the CEO of the company Mr. white, I look at you, on how Customers are care for. My son will be 10 on 1/19/14. My husband and adopted three brothers before he past two years earlier. I have to keep my buget, and with this funds stolen, Something we had go without, I will never use my card to pay your company or any company after this.

Reply

Eddy January 27, 2014 at 10:33 pm

Give them the money back DTV!

Reply

Nancy March 27, 2014 at 6:00 pm

Again, as long as you give a corporation access to your bank account or credit card, they will robo-bill, and there is no recourse to recover the losses with fraud prevention because you freely gave the corporate “approved” access to your bank account and/or credit card. Consumers need to wise up, get educated and learn to stand up for your rights. When a corporate wants your credit card or access to your bank account to robo-bill, you have to say “NO”, there are other options to pay. There is not legl reason to give a corporation access to your bank account or credit card to pay for services, this is just flat-out ignorance.

Reply

Carol B January 13, 2014 at 9:17 am

I think is ridiculous that directv who contracts with MASTEC has this employee working for them….this is not his only crime to date.
The Chenango County Sheriff’s Office arrested a Town of Greene NY man for Felony Criminal Mischief in the 3rd degree for an incident that occurred in the Town of Greene.

Deputy Messina responded to a residence in the Town of Greene, NY for a report of criminal mischief that had occurred in the Town of Greene. The victim had filed a complaint that a tenant had drilled a hole into the bottom of a fuel oil tank causing the fuel oil to leak out. An investigation into the incident led to the arrest of Jeremy M. Cruz of the Town of Greene, NY on December 31st 2013. He is charged with the class E- Felony of criminal Mischief in the 3rd degree and was issued an appearance ticket for the Town of Greene Court and will appear at a later date.

Arrested- Jeremy M. Cruz Age-29

Charges- Criminal Mischief 3rd.

Reply

Nancy March 27, 2014 at 6:02 pm

The corporate level of DirecTV had committed other felonies that makes this one look cookies and milk.

Reply

Dena Adden January 9, 2014 at 5:31 pm

After 5 receivers being sent to us that 4 of them didn’t match our equipment, Helen fixed us up along with Adam in Utah. We spent countless hours on the phone. Finally after 22 days of no tv on our secondary tv, we actually got service last evening. It was getting comical finally. I still have the direct tv service because I have no other choice living out in the country I can’t receive cable or phone company service. Thanks!!

Reply

Anthony January 8, 2014 at 11:05 pm

I will never refer a friend and I will be contacting corporate in the morning. DirecTV has the utmost worst customer service and did not offer anything to resolve my dispute other than pitiful apologies.

Reply

Tiffany January 3, 2014 at 9:55 am

the day after New Years I went to buy my disabled daughters medicine at the pharmacy with her disability money just to find out it had a $0.00 balance. I went back home and called the card company just to find out that Direct TV had charged $432.00 from the account. I wouldnt be so upset about it except that I DO NOT have Direct TV service nor have I ever!!! Nobody is being helpful about the situation and they just keep transferring me from one voice mail to another and I NEVER hear back from any of the voice mails. I have contacted the card company that the money are they are ready to take legal action since Direct TV did draft this money without my consent. At this time it is Federal offense seeing as how it is disability money for a minor!!! (Hope Direct TV see’s this post)

Reply

April January 2, 2014 at 5:39 pm

I wouldn’t recommend DIRECT TV to anyone. Very poor customer service and don’t try to call the President’s office! You would be better off talking to a brick wall! Their slogan should be: AN UNPROFESSIONAL COMPANY THAT YOU CAN’T COUNT ON FOR YOUR TV ENTERTAINMENT!

Reply

Felicia December 24, 2013 at 6:05 am

Directv withdrew 353.00 from my account December 20. I told them in September that they did not have permission to take money from my account, and to send me a paper bill. Since I had a debit account card number on file, they used it and emptied out my account. I have a zero balance. Please be aware that if you cancel your account or your account is canceled before you send back their equipment you will be charged for the equipment as well as the early termination fee, If you have a card on file, they do not need your authorization. I did not receive prior notification that this action would happen. I have reviewed numerous complaints on line about this happening to other people ,,,,since this has happened to me. Merry Christmas DirecTV hope you have money to buy your Christmas Dinner. I don’t.

Reply

Jason December 21, 2013 at 11:00 am

Directv fraudulently setup my credit card for autopay to clear out my bill. When I set up the account 4 months ago, I did not set up autopay with my credit card until I knew there were not going to be any inaccurate charges, as there always are with these companies. My bill was two months behind and set up for disconnect on Christmas. After receiving 30 calls a day from Directv, I finally sat down today to pay my bills. When I was talking to a customer service rep to make a payment, I found out my credit card was billed this morning for $189 on autopay. This included (as I was trying avoid) other charges for HBO etc. The supervisor would not get on the phone to tell me who set up my card to be used to pay the account with (as I sure didnt!). The agent told me I had 3 cards on the account and they must have picked one that would go through and pay the account with. I am furious with this complete illegal act of abuse with someones credit card and will continue to make complaints until this does not happen to someone else! Merry Christmas to my family….

Reply

Nancy March 27, 2014 at 6:11 pm

Again, do not give access to your bank account or credit cards to a corporate. The reason the corporation wants access is so that they can robo-bill you account, debit false charges etc. Why? because they can and you cannot fight them, because you waived your rights away when you gave them access to these financial instruments. Seriously people, I am still amazed at how many people blindly and freely give a corporation access to their bank accounts or credit cards. Do you think these corporations are your friends? Seriously, think about how much DirecTV’s CEO’s makes, $20mil USD annually, how do you think DirecTV gets that money? Robo-billing is one of the tools they are using, there are several others, but seriously why would anyone give a corporation access to their bank account or credit card? Just plan ignorant. Take responsibility for your own actions, and learn from the mistakes. Did you know that while they have access to your bank account, they have access to ALL your banking information, your online bill pay, balances, etc. Again, read the fine print when you give them access to your bank accounts. If you have given a corporation access to your bank account or credit card, the only way to stop them is to close the bank account or cancel the credit card. Else they will robo-bill for the next several years and you will not be able to recover losses because you gave them the right to have access to your finances. Wake up people and start thinking before you freely give our your financial information.

Reply

Sara Riggs December 15, 2013 at 10:24 pm

All I wanted to do was pay my past due amount through the automated system. However the automated system is so bad that it charged me the whole amount of my bill which is not what I wanted. So I called Customer Service( yeah right). The lady I got was not very helpful, first she she couldn’t pull up my past due she couldn’t get back to that screen then she places me on hold for a while then she says she has to submit a request for my credit and it may take 5 to 10 business days before I get a response back about my credit. That is where I got upset. So she never tried to help me or get a supervisor or anything. What really was the icing on the cake is that she hung up on me and that is not cool. I want something done about this matter. This is the poorest customer service I have ever received.

Reply

Leave a Comment

Want to make sure DirecTV sees your comment or complaint?

Share your experience to get more attention:

Previous post:

Next post: