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DirecTV Corporate Office

DirecTV Corporate Office Address

DirecTV
2230 E Imperial Hwy
El Segundo, CA 90245

Contact DirecTV

Phone Number: (310) 535-5000
Fax Number: (310) 535-5225
Website: http://www.directv.com
Email: Email DirecTV

Executives

CEO: Michael D. White
CFO: Patrick T. Doyle
COO: Larry D. Hunter

DirecTV History

DirecTV is a satellite television provider founded in 1994.

In 1998, DirecTV acquired United States Satellite Broadcasting (USSB).  The following year, Primestar was acquired.

In 2004, DirecTV stopped servicing the Mexican market and in 2007, stopped servicing Brazil.

In 2006, DirecTV sold off the last of its non-core business entities and began to focus solely on satellite TV service.

In 2007, 100 HD channels were added.

In 2010, Sirius XM channels were replaced with Sonic Tap.

DirecTV has had numerous channel disputes in recent years including dropping Versus (now NBC Sports) in 2009, G4 in 2010 and a Viacom dispute in 2012 which was successfully resolved.

DirecTV currently services nearly 20 million users worldwide.  The DirecTV corporate office is located in El Segundo, California.

{ 221 comments… read them below or add one }

Marri September 15, 2014 at 2:38 pm

@ Rita G. Yes they are liars. I had a service plan today. Yesterday, I verbally agreed to wait today Monday from 8-12 for the technician. OK so here are the lies. Around 11:10 I called to find if the technician would arrive before 12, they told me he was on his way. At 11:30 I got a call from Direct TV letting me know that the records showed the technician was on site. NO he was on site. At 11:50 I called and they told me the tech was lost, I guess Direct TV can’t afford to give the technicians GPS tracking devices. At 12:20 I got a call from the supervisor of the technician letting me know the tech was running late and it would be another 45 minutes. At 1:10 again I got a call letting me know records show the technician is on site. No he is not. All these lies. There are many companies that call their clients (1) hour before they arrive which gives clients time to plan their day accordingly. I think companies as big as Direct TV really don’t care about customers complaints because they have millions of customers. If they were to lose a few thousand customers it would NOT phase their check book. I think this “Leave a Comment” area is Direct TV’s way to let their customers vent. If they did care they would make it known to the public they are listening . Just got a call the technician is on his way, making him arrive around 2PM.

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B Madison September 13, 2014 at 5:48 pm

13 September 2014 4:19 PM

FOLLOW-UP LETTER #2

Mr. White:

Direct TV Customer Promise “We strive to deliver the best innovative television experience for you everyday. “Committed to the principles of honesty and integrity, ‘our employees are determined to provide you with prompt, courteous, and excellent service.’ We promise to do our best to resolve any issues that might arise as quickly as possible.” And we will continue to develop the unique, innovative programming and service s that you have come to expect and enjoy from Direct TV.” This is not true.

The first letter I wrote was because I did not feel they would keep their word and all would be resolved, but before family and church members could help your Customer Service people proceeded to do the following immediately.

After I wrote you hoping to resolve this Direct TV representatives took over $230.00 out of my x-husband’s social security account without our permission. They took the last of the funds he had to live on. This is after they told us that we did not have to bother mailing in the equipment and that we had no outstanding debt.

Today, my x-husband that is in the latter stages of Parkinson’s disease called me crying saying someone had stolen all his funds. It was Direct TV. This was their resolution in me contacting them about picking up their equipment because the Fed ex never got to us with boxes. We could have just brought it over to the Calhoun offices, but they wanted to make us pay mentally and financially.

We don’t really have anything. We can’t work and both of us are sick. What is going on in this country? Your company has millions. Please return our funds we still have 2 more weeks before we get funds and everything we have has been depleted. People are robbing us left and right literally. We were robbed by Mexicans during a move to the apartment that would not let us get Direct TV services ( they stole a TV, blender, and rug), we were taken advantage of by Rooms to Go that held a credit of over $500, and even DS water services that refuses to return a credit of over $50 out of my account without permission. It is getting scary. While our government is looking abroad thing are going unnoticed in the U.S.

Please return our funds ASAP! The sad part is that I was the one that had the service not him. I just used his credit card a couple of times. Send boxes to the 703 Whitney Avenue, New Orleans, LA, 70174 address. I have alerted family members and our church all of them have agreed to help us mail you your equipment.

The Madison Family
(504)813-xxxx, (504) 324-xxxx
xxxx@olhcc.edu

First Communication

Hello Mr White:

I am having problems disconnecting with Direct TV. Not because I wanted to at first. I got ill had to move and the place I moved to would not allow your equipment to be installed. I never had a contract. It all started with an
AT&T U-Verse bundle that could not be installed, no U-Verse service in the area that left me with Direct TV, no contract either. Before moving in December 2013 I paid Direct TV off. However they started billing me again in July & August 2014 without me ordering service again. After talking for hours to supervisors for the past 2 months they finally took care of the matter, even told us not to worry about the equipment. We have debilitating illnesses.

Labor Day we got a call that they wanted their equipment back or we would have to pay over $200. Returning it has been a challenge; problems with FedEx getting boxes to us, our bad location, and our disabilities. We offered to bring it to their location on Calhoun St. or if one of the many technicians could pick them up. Today September 11, 2014 a supervisor by the name of Kim #408701 said she would take care of everything, to clarify not to worry about returning the equipment because of difficulties and our account would be cleared. Then why tell you? Because we have been told this 3 times by supervisors that we did not have to return the equipment and our bill would be adjusted accordingly. It’s like a nightmare and me and my spouse got into a bad argument over this matter. Please make sure this is taken care of.

Thanks,

The Madison’s
(504) 813-xxxx, (504) 324-xxxx
xxxx@gmail.com.

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John Voss September 12, 2014 at 6:56 pm

This a big scam on us Americans as the AT-T and Directv are putting the big sqeeze on us to pay for the buy out.When you try to cancell the want you to pay BIG!!! We need our Congress to regulate Co. likes and more just like them.

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Grace Epps September 11, 2014 at 4:53 pm

the biggest LIARS EVERRRRRRRRRR

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Heather September 10, 2014 at 5:33 pm

I have never had so much trouble. I hooked up service in March 2014. Ever since that day I have had nothing but trouble. Absolutely NO customer service from them but u better believe they want money for the bill. The latest incident happened today
On Aug19, 2014 I had a representative, Mitch, actually completly credit my entire bill because he had seen where I had called numerous times to get the proper equipment, disputes on my bills, etc. His exact words were “Since you havent received the customer service you deserve, I am clearing your entire bill. All u will be responsible for is the pro-rate from Aug 19 to Sept 4 then you will receive regular bills”. Today I got a call sayin I owe over $199.00. I proceeded to explain to the collector what a Directv rep told me he was doing & I was called a liar. I have recorded all my conversations when I contact diretv or they contact me. I will be sending a copy to my attorney as well as the BBB. Directv is only out for money and not keeping customer service as a number one priority. Shame on them. Yes I want them to see this comment. Something must be done IMMEDIATELY!

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charles conger September 9, 2014 at 10:55 pm

On August 06 2014 I received a call from CSR EMPRACOSTA soliciting premium channel sign up. He stated that your company was offering a “loyal customer” special which included HBO and Showtime, could be had for “no charge” for a 90 day period. Needless to say this was a lie! I was billed 20.00 for the period from August 06 – 25 and then was billed 17.99 on the present bill which totaled 37.99. I went through two foreign CSRs before I was abruptly transferred to a stateside rep who solved my problem.
What kind of business practice is this??? It seems you have become AT&T almost immediately with this kind of “bait and switch bald face marketing lie”.

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Heather September 8, 2014 at 6:18 pm

This is a rather LONG problem, so you might want to grab some paper, a pen and something to drink. Our family started receiving service with DirecTV, against our better judgement, in 2013. Service was okay until May of 2014 when we called in to make a payment arrangement because we knew that when the bill was going to be debited from our account, the money wasn’t going to be there. When we asked if the payment could be postponed from the 3rd of June to the 8 of June, the customer service rep refused and said that the payment would go through as planned. After 30 minutes on the phone with several reps and a supervisor, we told them to remove the card that they had on file. We demaded that the delete it from the account and to never use it again and that we would call in on 6/8 to pay the bill. The supervisor said that he had deleted the card. At the end of June my husband called in to suspend the account becuase we were moving from Colorado to Missouri. The lady was happy to suspend the account and said once we got to Missouri and got established to give them a call. My husband called at the end of July and said that we still didn’t have a place and that he would call when we got a place. At the end of August he called back and informed DirecTV that we finally had a place and that he needed to set up an appointment to have the tech come out. She said that in order to do that we needed to pay our past due balance of $166. My husband said that he wouldn’t have that until 9/10. So she said to call back on 9/10, pay the amount and she could get a tech scheduled to come out and get us set back up. Well, Friday, 9/5 DirecTV debited $958.83 from my checking account: $300 for cancellation of services (we aren’t under a contract, so why the cancellation fee?), $270.00 for the equipment (that is supposed to be reconnected at our new home) and $388.83 for a past due balance (which we were told was only $166- the amount we have to pay for them to get us set up at our new home). They drained our account -$500.00. We have no money to buy food, pay our utilities, by toilet paper- we have ZERO in our home- we are using napkins from our vehicles!, or pay our car insurance. We, my husband and I, spent 7 1/2 hours on the phone on saturday trying to hash this out with DirecTV customer service!! 7 1/2 HOURS!!!!! Only to be told it would take 7-10 business days to refund our money AFTER we had to borrow $30.00 to pay some setup fee in order to reestablish our service. We had to reestablish our service in order to get ANY of our money back!! THIS NEVER SHOULD HAVE HAPPENED!!! The lady in June never suspeneded our account…she cancelled it becuase we had a bill over $300 and DirecTV does not suspend accounts with a balance over $300…she never told us that! If she had, we could have fixed that! When my husband called in July, no one ever noted our account or divulged that in early July our account had been “interrupted” due to nonpayment. We were never at the end of July OR August that this had occured. They also never told us that in mid August that boxes had been mailed to our LAST address in Colorado to send back the equipment. We never got a phone call, an e-mail, at “bite me” NOTHING from DirecTV. Now, in order to get ANY of our money back we have to continue our service…and since it was “interrupted” we HAVE to start all over again with a two year “agreement”…they use the term “agreement” to replace “contact” in order to make is sound less “permanent”. So whether you cancell your “agreement” or “contact”, you still get charged $300 for cancelling your services. So you’re locked in NO MATTER WHAT!!!
I recently heard that AT&T bought out DirecTV. I would like to think that the customer service will get better. But as long as you have the blind leading the blind…nothing is going to change. The Executives focus on the revenue, their 6 digit incomes and their parties and the peon employees focus on…well, taking our money so the execs can spend it lavishly. Once I have the opportunity, I’m switching to Charter!!

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Susan McMullin September 8, 2014 at 11:11 am

do not e-mail me call me 904-477-****
They have messed up my bill multiple times. I payed and had proof from my bank and they still said I did not pay. i have spent literally hours on the phone withj you people in the last 3 months, 3 hours one time only! I am ready to get a lawyer, call the FCC, and the Better Business Bureau. You need to please contact me. I am a reasonable and patient person; but I am DONE!!!!!!!

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Erik Mikkelson September 5, 2014 at 4:21 pm

YES. I. DO want you to see my complaint ! No help on the telephone or web. Call @ (229) 343-**** and make me a success story for your customer (terribly lacking) service.

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Robin Peoples August 31, 2014 at 4:50 pm

To whom it may concern, my name is Robin Peoples and u have been having a problem with all if my cable boxes I’m getting code 775 and 771 on a regular 2 of the boxes won’t stay on on last Thursday I call technical support was on the phone at least 1 hours with a wonderful person who tried reverting to get my boxes to work, unfortunately we were unable to fix the problem so she schedule a tech to come out on Sunday august 31st after 12pm, so now it Sunday august 31st I get a call from direct tv miss the call but call right back I got a young lady I said I just miss a call from direct tv she said didn’t hey leave message I said not sure let me check, I call back to state they didn’t leave a message, so the gentalman I got on the second call he stated that they we calling to say they didn’t have a tech to send out, my response was REALLY and that was the end of our conversation so I ask to speak to a supervisor she apologize and credit me 50.00, I really appreciate that but was about the tech coming out I ask, she said someone will be callings in 30 Min and like always no phone call from direct tv, I have been though this before the tech not showing up , so my question is why is it always a problem when it time for a tech to
come in my area this is not the 1st time this has happen I not a happy customer at this time can someone please call me about this problem 202-553-**** Robin Peoples . Is there a supervisor that handle these technicians seems to be a problem in this area just saying. Thank you for reading my letter a very dissatisfied Customer!!

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Christina Drayton August 30, 2014 at 1:32 pm

I am filling this conplaint and informing you about an extremely rude, insulting, and belittling manner in which your costomer service rep conducted business with me today. And as a result I will also be cancelling my services. Today aug 30th 2014 at aproximately 12:02pm, I received a call from (718) 355-8690 in regards to installing new dish services.
The rep. Informed me that the instillation of the dish would require landlords approval. I then attempted to explain to him what was told to me by the previous rep who signed me up for the services in regards to that procedure. The rep quickly became dismissive and spoke to me in a totally unprofessional and unacceptable manner. After going back and forth with him for several minuets I asked for his name and rep/ Identification number. He then said his name was “michael Miller” but refused to give me his rep number. Next I asked for his supervisors name, he said his supervisors name was “John Kaller”. The rep. Continued to be rude and dismissive to my concerns, so I asked to be transferred to a supervisor. After a short hold I spoke to a man named “Sebastian” who claimed to be a supervisor. I explained to him that his worker was extremely rude and dismissive. Initially he was very remorseful and apologetic. I explained to him that I wanted to file a complaint and cancel my service due to his unprofessional treatment. He said he would personally file the complaint. I then ask him for his name and rep number so I could follow up on the complain to make sure it was filed and he informed me that he could not give out any of his personal information. He also said his rep/ identification number was not allowed to be given to costumers. At this point I have no reference number or names to follow up on my complaint. Both reps refused to give me any information. The rep “Sebastian” then with out warning put me on hold. When he returned to the line he said he “I am very busy right now” and brushed off my concerns. After feeling belittle and mistreated I repeatedly asked for his rep Id. And he consistently refused. He repeated that he was too busy and then disconnected the phone call before any of my issues or concerns were resolved.

This was by far the worst costumer service I’ve ever experienced in my entire life. Threw out the entire conversation I was respectful to your reps and expressed legitimate concerns and questions. I’ve never felt so worthless as a costumer. Which is why I am canceling my order. All of this could have been avoided if the reps would have been more professional and concerned with the solution to my issues rather then dismissing them.

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Eric Enders August 29, 2014 at 3:31 pm

I have been a long time Direct TV customer, for over 10 years, and I wanted to express my frustration and disappointment with Direct TV. I have been lied to by your customer support team, hung up on, put on hold, and told several times different explanations on current offers, and services. Over the past 30 days, I have been on the phone at least 5 times, been on hold for hours, and flat out lied to. I recently disconnected service because I was miss informed when I originally signed up with Direct TV, nobody had been very helpful, and nothing was offered for my time spent, or the miss information that I was given. I was on hold today for an hour, and argued with a representative that tried to tell me that I have only been a customer for 12 month, but she could clearly see that my account showed multiple receivers from different accounts. She said there was nothing she could do. If it wasn’t for the NFL package I would have paid the early term fee, and never again would go back to Direct TV. I can tell you that I will not refer any business to your organization again..

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Rita G. August 26, 2014 at 7:52 pm

Well let me start by saying the Direct TV are LIARS specially the sellers I called at the beginning of August to ask for prices Pricilla from direct tv promised me That I was going to get a package with all the Channels I was asking for and on demand everything for $ 57.00 when the technician came in on August the 10th to installed the system I noticed that I didn’t have the channels I was promised. Next day when I called direct tv I spoke to an associate from the cancelation department I was told by the associate not to canceled my contract that she was going to fixed it that someone from the sales department was going to call after 5pm which they never did I had to called then finally when I got to talk to one of the associates from the sales department he told me that my was going to get a different packaged and my bill for next month is going to be 67.00 with change so I was aggred with this change he also informed me that on demand needs internet which I was never told. Today I called Direct tv to ask about my bill and I found out that my bill is not going to be 67.00 my bill for next month is going to be almost 81.00 I immediately wanted to cancel my contract but Natasha from the cancelation department told me it was already late she couldn’t do anything for me and when I asked her for the CEO’s name she didn’t even know direct tv has a CEO. Once again terrible customer service I’am probably will bring this to national tv to let everybody know how Direct Tv works

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matt fink August 25, 2014 at 4:40 pm

This is how I have been treated by a great company being hung up on trying to resolve this matter that was resolved in June 2011. All I asking is Direct TV to do the right thing. Thank you, in advance.

My father past June 2011 and I sent in an official Death Certificate with a raise seal and it is in your system as of June 22, 2011 per the friendly customer service rep advised to do this to handle my fathers account and the account would be closed and further more I returned your boxes, that Direct TV provided with the three receivers in the different return boxes in it and three remotes and cables in the return boxes. This account was under phone number 281-497-**** and address for my father Louis Fink Houston, TX 77079 and the former address on this account was 281-497-**** Houston, TX 77079. It was under my fathers name Louis Fink since he was the loyal client since 1996. Never missing a payment or was he was not late on his Direct TV account. The collection department said I am executor of my fathers Estate which is not true the Executor of the Estate was handled by a close personnel family friend. I have been told my credit has been ding hurt even though I was connected or have any responsibility for my fathers account with Direct TV or to his account that was started in 1996. This account was closed out and a zero bill was mailed out but the rep advised said I was and this bill has gone into collection and I owe for 259.26 but could not tell me how. I asked how my credit been effect since my credit is pretty good but she did not know. I taught this manner was corrected in 2011 that is why I called and set up my owe Direct TV account under Matt Fink ** Silverado Dr. Apt ** Houston, TX 77077 and was never told about this collection on this fee of 259.26 that was owed on this termination fee on my father account that past three years ago. I spoke to the office of President on my account and was told there is not reminding bill on my account when it was closed. I was even given credit balance bills. I hope Direct TV removes all harm full affects to my credit reports on Equifax, Trans Union, and Experian all as. This bill needs to be sent to my house ** Silverado Dr. if this what Direct TV believes is moral and right to charge a son for his father termination fee after Louis Fink was a customer with Direct TV since 1996.

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