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Dick’s Sporting Goods Corporate Office

Dick's Sporting Goods Corporate Office Address

Dick's Sporting Goods, Inc.
345 Court St
Corapolis, PA 15108

Contact Dick's Sporting Goods

Phone Number: (724) 273-3400
Fax Number: (724) 227-1902
Website: http://www.dickssportinggoods.com
Email: Email Dick's Sporting Goods

Executives

CEO: Edward W. Stack
CFO: Timothy E. Kullman
COO: Joseph H. Schmidt

Dick's Sporting Goods History

Dick’s Sporting Goods was founded in 1948 by then 18 year old Richard “Dick” Stack in the form of a small bait & tackle shop.

In the mid 1950s, the store began selling general sports merchandise.  In the early 60s, the first Dick’s Sporting Goods store was opened.

The store flourished and a second location was opened in Vestal, New York.

Dick Stack retired in 1984 and his son Eddie, the current CEO, took over the business.

The chain expanded quickly under Eddie.  They began opened more stores across Upstate New York in the 1990s.

In 1994, the Dick’s Sporting Goods corporate office was moved from Binghamton, NY to Corapolis, Pennsylvania.

Today, the company operates over 450 stores in 42 US states.

{ 108 comments… read them below or add one }

J. Vigil November 7, 2014 at 4:41 pm

I placed an order online for two items. Both items are the same. The site said my items would ship in 1 to 2 business days. And it would take 3 to 6 days for shipping time. I check the status of my order and after 2 days it still shows processing and I have never received an email with tracking information showing my order shipped. So I contact Dicks by email
and ask why my order hasn’t shipped out. The first email response I got said my order is
processing. I knew that. And that was not what I contacted them and asked. So I again reply to the email and say yes I know but my order should have been shipped out. Long story short I emailed back and forth with them several times and got a huge run around but never got a real answer. In one email I was told my order may be cancelled cause they couldn’t find the product I ordered in their warehouse even though it showed in stock. In another email the information that is listed on the site about processing and shipping was repeated. Again I already knew and was trying to find out why my order wasn’t shipped since the time period had passed! Very frustrating!!! Each time it was another customer representative responding and they obviously didn’t read all of the emails. In another email I was told they must have found the items I ordered and my order would ship yesterday or today at the latest because a shipping lable was printed. Guess what? My order still
hasn’t shipped out and still shows processing. I told them repeatedly that if my order didn’t ship out in the time frame the site said it would than it would arrive too late. I ordered the items because I actually needed them. I am now going to have to go else where and buy the items I have already bought and not received from Dicks. I was very disappointed with the service I received. And it wasn’t just once, it was repeatedly from every customer service rep I dealt with. I shop online quite often and don’t have these type of problems. Dicks is sure getting a lot of negative reviews! I understand a few bad employees but this seems like there way more than a few. Dicks needs to get it together and remember that they are in business because of their paying customers. The customers that they seems to be losing at a pretty quick rate. Businesses are so worried about becoming bigger and opening more stores that they lose sight of what matters which is satisfied customers who will continue to do business with your company. I’m very disappointed in Dicks at this point and am not sure I will continue to do business with them.

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J. Vigil November 7, 2014 at 4:55 pm

Oh and now it’s the weekend so my items won’t be shipped cause Dicks said it’s ships on business days. It would of been great if Dicks would of shipped it out on the business days when I ordered my stuff. This is just so wrong! By the way my items weren’t back ordered either, they showed in stock. I have emailed Dicks Customer Service again today but have not received a response. So I still have no clue what is actually going on with my order. I don’t know if they ever truly found the items in the warehouse or is that was just an excuse I was told or if they are going to ship my order sooner or later or if they’re going to cancel it because they didn’t have the items they said they had. Either way it’s not right. Ed Slack needs to read these reviews and then actually do something about it. This is not how a good business treats their paying customers! You would think since this business was started from $300 that the grandmother have to Dick when his emoyer treated him badly it would be ran better and they would care about their customers and want to keep their business. But I dang sure don’t feel like they value me as a paying customer or like they care if I’m satisfied with their service.

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Bianca Perou November 3, 2014 at 11:23 am

Salisbury Location:

During my two weeks here I had a very unpleasant experience. First, I did not receive any training on how to conduct myself in the outerwear department. I was not informed about the absent/late polices, uniform, and/or given a handbook explaining the job. I didn’t know I would have to spend several hours literally staring at coats. I felt very unwelcomed. I was never introduced to other coworkers, so my interactions with them were often awkward. Third, I didn’t know I was being hired to keep people from stealing. There seems to be a huge focus on theft and barely any focus on providing customer service.
I was initially planning on talking about my experiences with a manager but this quickly changed when I called out on 11/1/14. I called the store and the manager “Jeanie” answered the phone. I explained to her how I was vomiting and sick and she exclaimed that “It was putting her in a bind” and “Could I lay down and feel better?” I apologized to her for being sick and she hung up on me. She didn’t seem to care at all that I was sick.

When I got a job at Dicks Sporting Goods I was willing to sacrifice time away from my family and my academics in order to work. I can no longer do this because it is very clear that the management here could care less about its employees.

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Henry November 2, 2014 at 11:36 am

Visited Dick’s Sporting Goods in East End Louisville KY last night. When I was walking in the store, there were 2 women in the store who were waiting for the entrance door to open. When the door opened, they passed me laughing with handfuls of North Face jackets. I asked the cashier if he heard the not very loud alarm go off and he said no – I told him they just walked out with a large volume of inventory. The manager was standing there and he shook his head and said they probably took $3,000 of our stuff. At this point I see the car with the 2 women dive in front of the store heading towards the main road. At this point I tell the cashier “this is why everything in this store is outrageously expensive”, his response was “I’m trying to take care of the customers over here”. Everyone in line just smirked and shook their head. One of the workers in another department shook his head in disgust and said this is not uncommon around here and if he owned the store this would not be happening – Dick’s, how many go pro camera’s are stolen at your company in a week, one of your employees told me it is an unbelievable amount. Can’t wait until I have more options (coming soon) in my town

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J. Vigil November 7, 2014 at 5:03 pm

Wow! What is going on with this business? All I’m hearing is bad stuff about them. Does this company not care? I don’t understand this! You would think the company would be embarrassed and furious reading this stuff.

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Tiffany Miller October 28, 2014 at 12:54 pm

I will NEVER shop at a Dick’s store again. Me, my husband and our 7 yr old son had been out shopping for a youth rifle for our 7 yr old. After 100 miles & 3 different stores I googled and found a Dicks near us in McDonough, GA. We went there. My husband and son went to the gun section to see if they had a .243 which we had been looking for, I went to look around store (not thinking they would actually have it). They did! We had one excited 7 yr old boy. I joined them in guns. We we were starting the purchase, I gave them my gun permit & drivers license. (My husband doesn’t have a permit and we wanted to expedite the purchase so we could take it home that day. It was on Sunday, Oct 26th). Dicks sales lady went crazy…. Oh, I could NOT buy a gun for my son because he and my husband had been looking at them, not me. I questioned her, I am legally allowed to buy a gun as a gift for my minor child. After going back and forth a few minutes another sales lady walks up and says its fine, let me buy it. I fill out paper work, wait… The manager, Tim Mullen comes back and tells me they can not proceed with the sell, I have a flag on my FBI profile/background check. They said i attempted to buy a gun for someone in North Carolina. I ask to see it, they show me a screen with a man who has the same last name as mine in NC. I tell them, that is not me and this page does NOT have my name or id #’s on it anywhere. Manager is very rude, says I’m not gonna sell u a gun, looks at the sales lady and tells her to go put the gun up. I ask if I can have a print out of the flag they showed my, they say no. I ask if they can give me info who to contact in regards to this because this is not me and so called flag is a fraud. They very rudely try to avoid my question finally manager says to lady go get her that info. Lady brings back a card for FBI appeals. I leave, fretting over what is on my account with the FBI. I have never been in trouble, been to jail, married to same man for 20 yrs, am an upstanding citizen, etc. Next morning at 9am I call the FBI #. A recording tells u what you need to proceed to file an appeal to find out any info on your account. Tells me I need a NTN or STN number to file. The vendor you tried to purchase firearm from is legally bound to provide you with this info and if they use a background agency other than the FBI, they have to give you the agency name and a denial #. I call Dicks, speak to the same manager Tim Mullen, explain what I need… He says he can’t give that info to me. I tell him I have spoken to FBI, he legally has to give me this info. He makes excuses, says he will call me back. Calls back, says he doesn’t have that number, the transaction never got that far processing. I question his so called flag, the fact that he showed me someone in NC’s info…. He says they use an internal agency. I tell him I need that name and denial #, he says he can give me the # to customer service. I tell him no, I don’t need customer service, I need the numbers and info I’m asking for so I can find out from the FBI why I’m flagged. He FINALLY says, we had a problem yesterday with selling you the gun because your husband and son were looking at it first then you were gonna buy it. *** I told him, enough said!! You should have said that yesterday instead of telling me a lie and showing me someone else’s name and address try to validate your lie, making me worry about my status with the FBI and spend time on the phone back and forth to try to get non existent info to inquire with the FBI. He said he did not lie, it was a miscommunication. I told him no, you communicated very clearly to me that I was flagged, etc. and all of your communication was a flat out lie!!, thank you for your time and hung up. I am going to report him and Dicks to FBI, ATF, NRA & Dicks corporate office for this lie, denying me my rights, deceiving me and causing me distress and worry over the matter, not to mention breaking the heart of a 7 yr old boy. All of this because the sales lady which relayed her info to him… Resulting in the two of them not liking the fact that i wanted to buy a youth rifle that my husband was looking at 1st, before I joined them. What ever happened to the customers rights? Who gives these store workers the right to tell big fabricated lies so as not to sell you an item because they have a problem with you? Where is corporate management and their feelings on this bad business their employees are conducting. My husband and I are avid outdoorsmen, our children play almost every sport, we shop at sporting goods stores frequently. I will never shop at Dicks again and will encourage everyone I know, meet or come into contact with not to shop their either.

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Tiffany Miller October 29, 2014 at 7:29 pm

In case my post isn’t clear, there was NEVER a flag or any other problem with my FBI profile or background check. Manager, Tim Mullen fabricated the whole scenario to avoid having to sell me the gun. He is a L I A R!!!

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J. Vigil November 7, 2014 at 5:00 pm

I would have been furious! That is terrible that you were treated that way and lied to like that. I wouldn’t do business with them ever again either! I think I would of went to the media about it too. Being lied to about a background check like that is not funny, it’s serious. I would of been very stressed out and worries about being flagged too.

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Jason Gibson October 28, 2014 at 12:16 pm

I applied at Dick’s for a part-time job to make some extra money. Got a call for a interview for the bike tech position about a month later. Had two interviews with two different managers. I work full time from 5 am to 1 pm for my full time job. During the intetview I was told that I would be working no later than 7 pm. Well, that didn’t happen, I was scheduled to work as late as 10pm. That was one of the problems that I experienced working for Dicks’ s. The other issues they have is, no prices on most of the products in the bike and fitness area, no organization for bike repairs or bike builds, bikes not assembled correctly and safely. I have over 15 years of working on bicycles professionaly and I must say that the store I worked at, store#390, has some uninexperienced bike tech employees. I found bikes that I pulled off the rack with handbrakes assembled unsafely, a training wheel missing on a 16″ girls bike, hub bearings loose, seats and seatpost loose, wheels bent, and more. Dick’s also have some bad training. I was put to work alone and expected to know their filing system for the bike department on my own. Also, to get a boxed bike down from the 3rd shelf down by myself on a wabblely letter alone with no one to assist for safety. What a joke Dick’s!

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A Attura October 21, 2014 at 12:16 pm

They STILL owe me $36.84 that they claim they refunded to me on my paypal account– no they NEVER did!!!!!

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Norma Imwalle October 20, 2014 at 11:55 pm

I was shocked to see your TV advertisement of the bow and arrow hunter aiming and shooting at a deer in your ad during the NASCAR Sprint Cup race Sunday. Sure, we don’t see the deer fall to the ground dead but the intent was there. The TV screen was a split screen with your ad on half the screen and the race on the other half. NASCAR welcomes children to the races and to watch the races on TV and there is this horrible ad right in their faces. I come from a big family of hunters but not one of them would put such a scene right in the faces of their kids. There are so many other programs your ad could have been shown on and not have this negative impact.

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Dominic Musto October 15, 2014 at 6:50 pm

I contacted Dick’s inreference to getting coupons then going to the store and they do not have the merchandise nor can they give a rain check and they dont know when if any will be coming in for the life of the coupon. then I contacted Dick’s got this bogus excuse and when I called a customer service rep she got nasty with me then hung up the phone in my face. What kind of business does this and what kind of customer service is that. Totally unexceptable. Not good for business not at all her name was Kayle and she needs to be fired if she doesnt like her job or can not deal with people get out. I do plan on writing to the Ceo Edward Stack and I am interested to see what he says and how he handles this matter.,
a unhappy customer

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Holly October 4, 2014 at 11:21 am

I used my rewards money of 10.00 to purchase gloves, and needed to return then because they didn’t fit my son. I was told I lose my 10.00 reward money , the one I accumulated from all my purchases. I’m very upset by this, it wasn’t a coupon and I will now shop at other sports stores who appreciate my business. Since I have 4 boys who play 3 sports each I’m sure it will be apprieciated.

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carl mott October 2, 2014 at 1:05 pm

WHY DO YOU ADVERTISE A FULL TIME JOB OPENING WHEN IT REALLY ISN’T WTF IS 20/30 HRS A WEEK THAT’S NOT FULL TIME, IT’S MISLEADING AND A BIG LOAD OF CRAP,AND ON TOP OF THAT YOUR RATE OF PAY SUCKS. HOW ARE YOU SUPPOSED TO LIVE OFF $8.00 20 HRS A WEEK MOST UNEMPLOYMENT CHECK’S ARE MORE THAN THAT. DICKS SPORTING GOOD’S IS A DISGRACE TO TO THE WORK FORCE. THE CEO OF THIS SHIT HOLE NEEDS TO READ THE MANY COMPLANITS THAT ARE BEING WROTE . I HOPE AND PRAY THEY GO BANKRUPT.

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Lisa October 29, 2014 at 7:38 am

If you can’t live off a particular wage you must add enough to your resume in order to be worth more money. You are only worth the wage you can attain. If you are worth $15 an hour, find someone to pay you this wage.

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Haily Poppe September 23, 2014 at 10:56 am

All I have to say is the that the managers in the Holly Springs store in North Carolina are god awful. I was an employee for almost a year and I have never worked with people that just didn’t care about their employees. These managers make you feel guilty when you have to tell them you can’t work a certain day, and ALWAYS blame their mistakes on the employees. If you are trying to get a job at Dick’s Sporting Goods, don’t. Out of all the retail jobs I have had, this was the absolute worst one. I will never shop or support anything that is Dick’s related. Their name definitely fits the managers that they have working there.

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carl mott October 2, 2014 at 1:13 pm

sorry about the rotten experiance you had haily they do suck.

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michael rannow September 8, 2014 at 6:19 pm

I will never order another item from this company. I received 2 items that I didn’t order so I called and was told someone used my credit card to purchase the items and had them shipped to my address. The person told me I could return the items to the nearest store for reimbursement so I did. The store manager informed me they could only reimburse the price of the items, not the shipping. So we called the website and I was told they would reimburse the shipping. Now 3 weeks later I haven’t been reimbursed and when I called back I’m told I have to submit a police report to them to get reimbursed. It doesn’t make sense to me that I have to do all of this when I had nothing to do with this to begin with.

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Stephen September 10, 2014 at 11:45 am

You’re mad at Dick’s for not giving you money that someone else stole from you? Then, you blast them on their website to try to make them look like the bad guys? “I will never order another item from this company.” Sounds like you didn’t order anything from them to begin with. I don’t think they’ll miss your complaining- especially since they’re doing you a favor giving you money that someone else stole from you. What a jerk.

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michael rannow September 15, 2014 at 12:13 am

All I want is my money back, what I’m entitled too. Not sure anyone else “stole” the money. I believe it was Dicks mistake to begin with. They used my information to process someone else’s order. Main complaint is customer service gave me conflicting information regarding the return. Still will never buy from them.

The jerk

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A Attura October 21, 2014 at 12:19 pm

I’m still waiting for my refund too- they are stealing our money when they d that

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Amy November 4, 2014 at 11:02 am

I believe Dick’s Sporting Goods online ordering problems stem from eBay Enterprise. I went through the training and worked in house for a short time. I would love to speak to Ed about what I saw and experienced there. I now have to wonder if customer service IS a priority or if money grubbing is. I was pretty excited to be working there! That illusion was shattered when I got my hands dirty and started taking calls at the call center. I did not have one bad experience with a customer, although I felt very sorry for many! My bad experience was with management and the training, or LACK of training. I am not writing this angrily, just very disappointed. It is hard to get in touch with Dick’s directly because everything is routed through someone else and intercepted. Wake up Dick’s. Someone is stealing your good name from you. Shameful.

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Karmon October 20, 2014 at 2:47 pm

A good solid company would reimburse the person all costs associated with the issue. Regardless of wether it was their issue or not. It’s called good customer service. The suggestion to call the police was certainly the right thing to do for all parties. Blasting them on their site over this issue maybe not the best….but if you were in his shoes you may not think he is such a jerk.

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Joy Madlock September 4, 2014 at 10:18 pm

Dicks sporting good was my favorite sports place to shop until today. My sister and I was shopping today for sports apparel and shoes that I’ve been wanting for a long time. As we are looking a dick associate asked us if we needing some help. We told him no thank you and thanks for asking. He seemed like a nice dude at first, but than we started realizing that he was everywhere we were going. I went to the dressing room to try on some clothes then the associate banged the door and ask if I was ok. This really disturbed me and I told him I was fine. I left the dressing room because of the situation and started looking for some other clothes. I was in the store for a total of 20 mintues and was followed the whole time!!! I was very upset and talked to the manager. The manager told me that you guys have a policy that you have to be 10ft from the customer to insure the customer is receiving customer service. I’ve been shopping at dicks sporting goods for years and I’ve never heard of anything like this at no store!! I didn’t see anybody else being followed like this either. I am highly upset and embarrassed and I will not continue to shop at dicks sporting goods unless action takes place. I don’t want to come to a store were I’m treated like this for no reason. My sister and I were just looking for stuff to buy like everybody else. The dicks sporting good that this took place was in Tulsa, Oklahoma 10021 E 71st St, Tulsa, OK 74133.

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Ron Carney September 2, 2014 at 7:29 pm

FOR TWO MONTHS(JULY&AUGUST) MY WIFE AND I went to Dicks, maple rd. Amherst store to purchase folding chairs for camping. The slinger was in the Buff. News on Sunday. We made about 6-8 trips to the store. We never got the chairs. We were told they were sold out. Really? We were there sun. Mon. Tue., no chairs. How many were in stock? None, one, five?. I AM 74YRS OLD AND HAVE SHOPPED AT DICKS SINCE I WAS IN SCHOOL. Never have I met such childish, non professional, lazy employees in my life. They didnt know about any chairs on sale,(I went and showed them the store slinger from the front of the store. LONG STORY SHORT THEY WERE TOO BUSY CHATTING! LOOKING AT THE GIRLS AND PLAYING GAMES ON THERE PHONES? Every trip same experience. SAME EXPERIENCE WHEN WE WENT TO BUY A TREADMILL. Clerk worked.in that dept. but Mr Muscles said he didnt know anythimg about them. NO TREADMILL. Called cust. Service and got standard answer to both problems. PLEASE CALL ME .

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Larry Burchett September 2, 2014 at 10:44 am

Labor Day a disapointment at Dicks.

Went to Dicks to buy a set of new golf clubs, irons and bag. Can you believe the sales staff in the golf department said, sorry, we have no special offers for any of the irons, but we do have a few drivers marked down ? Really Dicks ? One of the biggest sale days of the year and none of the iron sets were on sale, none of the Titlest balls on sale, nothing ! I guess this is why the stores suffer from on line sales, Im going to save sales tax, and get a better price on line now. Too bad your so stubborn Dicks, good luck in the golf department……

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Chuck Dunlap August 26, 2014 at 10:40 am

to the owners of the companies !!!!I recently applied for a position in your store in Columbus Ohio. I received a phone call to come in for an interview. My application that I filled out online said that I was wanting a full time job 40 hours a week .the position that you were hiring for was for fishing boating camping. I am a well rounded outdoorsman from fishing hunting camping biking boating so I figured that I would be a good fit for the store.but my time was wasted I drove for about a half an hour to the stor.to find out that you were only hiring for part time work .my application that I filled out online that I was applying for a full time position 40 hours a week. The person who interviewed me wasted his time my time and your moneyand my gas.. I look at your website two weeks later and still field and stream and dicks are still hiring for full time positions like the one I applied for fishing boating camping.I really like your store. I hope someone with some authority takes a look at this message and does something about it for the simple fact that you are missing out on a good worker .and someone who is knowledgeable in the field that you are hiring for..I tried to contact Human Resources so I could tell them the problem and let them know what was going on .she transferred me to the recruiters got no answer .so I went back to the HR and talk to Shauna and she gave me an attitude said that she already talked to me and just was rude so hopefully something is done about your employees .because the ones that you have aren’t cutting the mustard in my book.hopefully the next time I talk to somebody from dicks or field and stream it’ll be apologizing for being rude and wasting my time and my money

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carl mott October 2, 2014 at 1:41 pm

I had the same experiance happen to me chuck, I was so mad and discouraged the bangor maine store #223 .

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jerry gibson August 22, 2014 at 5:46 am

I went to purchase a Remington Versa Max Sportsman shotgun at your Madison, MS location. When they did the background check they said I was denied by them not the FBI check. The reason was that someone with my same last name Had been denied in Tennessee so I was barred from buying a gun at Dicks for a year. I had just bought a gun from Academy and was approved in 10 minutes. I talked with customer service and they basically said too bad. I haven’t had a driving ticket in 40 years much less anything else. They wouldn’t take that into consideration. I spent three hours in the store waiting. Unless something is done I will never set foot in a Dicks and will make sure everyone I know and see will not either. What happened to helping the customer; Facebook, twitter, get ready to spread the word.

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Brian September 19, 2014 at 12:48 pm

I use to work at DSG and have never heard of that policy nor does DSG have a ban that stretches across states for that reason. The only thing they deny selling firearms for is straw purchases and they may have though you were attempting a straw purchase.

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Tiffany Miller October 29, 2014 at 7:34 pm

Yep. This is what happened to me….

I do not know who to contact regarding this. I’m hoping you can forward this to the appropriate person. This is what I experienced trying to purchase a firearm at Dicks Sporting Goods in McDonough, GA. I have a GA gun permit and was told a fabricated story- a lie that you- the FBI had a flag on me for purchasing any gun, shown false documents with someone else’s name on it, and denied the right to purchase a firearm. I am deeply concerned with Dicks business and legal practices.
I will just copy and paste the comment I wrote for Dicks corporate site comments.

This is what I experienced at your McDonough, GA store with manager Tim Mullen. By the way, the next day I bought the same gun in 15-20 minutes after figuring out that Tim lied to me and there was ABSOLUTELY nothing on my FBI profile.

Very disappointed and offended by the service and customer treatment I received at your store. I sure hope you or someone in customer service has enough sense and morales to pass this letter on to corporate management or whomever would care to see it and do something to rectify this situation.

I will NEVER shop at a Dick’s store again. Me, my husband and our 7 yr old son had been out shopping for a youth rifle for our 7 yr old. After 100 miles & 3 different stores I googled and found a Dicks near us in McDonough, GA. We went there. My husband and son went to the gun section to see if they had a .243 which we had been looking for, I went to look around store (not thinking they would actually have it). They did! We had one excited 7 yr old boy. I joined them in guns. When we were starting the purchase, I gave them my gun permit & drivers license. (My husband doesn’t have a permit and we wanted to expedite the purchase so we could take it home that day. It was on Sunday, Oct 26th). Dicks sales lady went crazy…. Oh, I could NOT buy a gun for my son because he and my husband had been looking at them first, not me. I questioned her, I am legally allowed to buy a gun as a gift for my minor child. After going back and forth a few minutes another sales lady walks up and says its fine, let her buy it. I fill out paper work, wait… The manager, Tim Mullen comes back and tells me they can not proceed with the sell, I have a flag on my FBI profile/background check. They said i attempted to buy a gun for someone in North Carolina. I ask to see it, they show me a screen with a man who has the same last name as mine in NC. I tell them, that is not me and this page does NOT have my name or id #’s on it anywhere. Manager is very rude, says I’m not gonna sell u a gun, looks at the sales lady and tells her to go put the gun up. I ask if I can have a print out of the flag they showed my, they say no. I ask if they can give me info who to contact in regards to this because this is not me and so called flag is a fraud. They very rudely try to avoid my question finally manager says to lady go get her that info. Lady brings back a card for FBI appeals. I leave, fretting over what is on my account with the FBI. I have never been in trouble, been to jail, married to same man for 20 yrs, am an upstanding citizen, etc. Next morning at 9am I call the FBI #. A recording tells u what you need to proceed to file an appeal to find out any info on your account. Tells me I need a NTN or STN number to file. The vendor you tried to purchase firearm from is legally bound to provide you with this info and if they use a background agency other than the FBI, they have to give you the agency name and a denial #. I call Dicks, speak to the same manager Tim Mullen, explain what I need… He says he can’t give that info to me. I tell him I have spoken to FBI, he legally has to give me this info. He makes excuses, says he will call me back. Calls back, says he doesn’t have that number, the transaction never got that far processing. I question his so called flag, the fact that he showed me someone in NC’s info if it never got that far… He says they use an internal agency. I tell him I need that name and denial #, he says he can’t, he can give me the # to customer service. I tell him no, I don’t need customer service, I need the numbers and info I’m asking for so I can find out from the FBI why I’m flagged. He FINALLY says, we had a problem yesterday with selling you the gun because your husband and son were looking at it first then you were gonna buy it. *** I told him, enough said!! You should have said that yesterday instead of fabricating and telling me a lie and showing me someone else’s name and address to try and validate your lie, making me worry about my status with the FBI and spend lots of time on the phone back and forth to try to get non existent info to inquire with the FBI. He said he did not lie, it was a miscommunication. I told him no, you communicated very clearly to me that I was flagged, etc. and all of your communication was a flat out lie!!, thank you for your time and hung up. I am going to report him and Dicks to FBI, ATF, NRA & Dicks corporate office for this lie, denying me my rights, deceiving me and causing me distress and worry over the matter, not to mention breaking the heart of a 7 yr old boy when we had finally found the gun. All of this because the sales lady which relayed what she perceived to him… Resulting in the two of them not liking the fact that i wanted to buy a youth rifle that my husband was looking at 1st, before I joined them. What ever happened to the customers rights? Who gives these store workers the right to tell big fabricated lies so as not to sell you an item because they have a problem with you? Where is corporate management and their feelings on this bad business their employees are conducting. Not to mention telling lies involving the FBI. My husband and I are avid outdoorsmen, our children play almost every sport, we shop at sporting goods stores frequently. I will never shop at Dicks again and will encourage everyone I know, meet or come into contact with not to shop their either.
There was NEVER a flag or any other problem with my FBI profile or background check.

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Ashley August 19, 2014 at 6:28 pm

Very livid with their customer service and will never contribute another penny to them. I ordered a jersey off their site and canceled my order couple days later because I found it else where and did not want to wait 10 business days for the money to be withdrawn from my bank account. The lady I talked to PROMISED me the order will not go through and ship because I did it within enough time. What happens a full week and half later I get a email that I’ll be receiving the jersey and the money was being drawn my from account. All they could do is tell me sorry and return it?? Really!! If I returned it to the store I’ll only get store credit on a card which I don’t want and won’t help my over drawn account for $109 nor will it pay for my kids school and sports fees due the next day. So they tell me to return it in the mail. I honestly can not believe it still sent out and gave no care in the world about my account.. This was my first and very last time ever doing business with them.

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David August 14, 2014 at 2:08 am

Letting your golf pro go is one of the worst decisions you could have done. If you had pros not making money you should have looked at individuals instead of letting them all go.I can go to a mans garage to get things done cheaper. But I chose to spend more money for Gary’s knowledge of the game. Therefore I will not buy any more golf equipment from your stores. The pro was the reason I went to Dick’s. I a sure you that within the year you will see sales drop. And believe me I’m not the only one. If you had to let some people go why during golf season, why not winter months. DUH! Sincerely no more yours David

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Michelle October 21, 2014 at 10:06 pm

It was NOT Dicks Sporting Goods that let go of their golf pros, it was PGA that PULLED all golf pros from DSG because PGA said they were losing too much money. PGA let go of all of their golf pros with no notice and literally called them while some of them were at work, and notified them they needed to clear the premises by noon. By contract, DSG was not ALLOWED to personally hire back any of the golf pros because of the existing contracts between DSG and PGA, and PGA and their golf pros. My husband was a golf pro at a DSG store and Dick’s was always awesome with us as well as him. Im a Dick’s Sporting Goods customer for life.

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Jean Presto July 30, 2014 at 3:45 pm

Yesterday afternoon I returned 2 items to Field and Stream in Cranberry Twp.PA, a new branch of stores from Dick’s Sporting Goods. I wanted to return 2 kayak cockpit covers that were too small for my kayaks….could not find the receipt in the bag at the time or return. I knew that they could either look it up on the credit card I used or give me store credit at lowest recent sales prices. Both were $30 each and price tag right on the items. Girl at counter scanned them and computer said they could only give me .99 cents for each. Girl was very nice and agreed that something was wrong, said there is no way it would be right to just reimburse me .99 cents. I told her there is now way that was correct. She called back to that Dept. They looked up the price and she agreed that was the price on the items. Got no where with whomever she was talking to on the phone…scanned again, still of course said the same, so she called for any manager to come up to help. A young man appeared and asked what was up…she then explained what happened and he matter of factly said “Well apparently, this is the lowest price these were listed at once.” I said REALLY? Marked down from $30 to .99 cents?”
Told him that was unheard of! He stuck to his story and then proceeded to tell me that they probably were listed on clearance last year.
I then told the young lady to scan the credit card I used as it would show my purchase and she apologized and said she forgot that they can do that as well. All that trouble and bullish story could have been avoided. After scanning my credit card that I had used to purchase they could see that I had bought them only days earlier and showed that I paid over $60. She credited it to my account.
There was a store employee outside who had come in once as he saw that I had been still waiting to return these and asked if he could assist but of course by then the girl had asked for manager to come. When I left the store the same guy asked if I got everything squared away and told him what the young manager had told me…he gave me that look and said “There is now way we would ever have something marked down that low. ” I think he too was embarrassed of his own fellow employees. What gripes me is this guy really thought I was going to buy that story? How dumb does he think I am?
I don’t think I will ever be back to that store again! And to think these people run the store! SCARY! I may also even cancel my Dick’s Sporting Goods Credit Card. Just very sad that they hire these people to be managers.
Yes, I did share this to FB and it was not pretty…got plenty of responses from people who were in disbelief of this incident.

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Alyssa Rein August 5, 2014 at 1:49 am

Actually you and the manager are both wrong. You get the lowest price it was SOLD for not marked down to. If something is $30 and a customer uses $29 worth of store credit then that product just SOLD for $1. It’s like that at MOST major retailers.

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Ted July 27, 2014 at 3:38 pm

Dicks sporting good have over complicated coupons that are two paragraphs long about what the do not offer on there discounts. What the should do is offer the three or four items that are on sale in there store with the coupon. VERY Bad YOU HAVE LOST ME AND MANY OTHERS DUE TO YOUR PATHETIC COUPONS

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Paul July 26, 2014 at 12:36 am

Very frustrated

Was in the irvine store trying to buy a Enduracool towel. Had the product in my hands only to be told they could not sell it to me as they did not have the packaging. They offered to see if the other store 20miles away carried it. It only a $15-20 item. Not worth driving that far.

Much better service at the Huntington Beach store. They would have looked up the SKU and sold it to me. I will avoid the Irvine Store in the future

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Terry Mcclelland July 9, 2014 at 7:08 pm

Hello, to whom this should concern.. I on occasion buy a variety of different sporting goods at your Monaca Pennsylvania store. I went there today to have a spool filled with monofilament line on a baitcaster reel. Wow,. I was treated so badly by “Greg” ( employee of yours ) I wonder if I will ever return. First, I waited for said employee to show up after setting off the pager in store ,. then he said he was busy helping another customer first,.. and walked away. Ten minutes later I strolled over to see if I could find him,. only to see he wasn’t helping anyone but instead was walking around in a closed room not really doing anything,.. I decided to stand there for awhile and see how long this invisible customer would take,. shortly thereafter he came back to the counter,.. I asked if it was going to be much longer,. he stated he had to wait on the customers as he received them,. I looked around and said I’m the only one here. He got upset and almost dropped my brand new reel and he definitely was hostile. Then he took reel away to another room saying he didn’t think he could fill it,. another how many minutes went by,. wow.. 5..10 ?? I went to look for monofilament to put on it,. he returned stating he couldn’t do it because,. a “T” bar they use for filling it was missing.. really?? when I ‘asked if I could string it myself he said ” SURE” just tie it on the reel.. But I don’t have this magic T bar,.. so instead,.. I will buy from Gander Mountain and they will willing string it on my reel. Please understand I wanted a service , and was willing to pay for it,. the question is ..why is an employee turning away business. ??

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Daniel Leathe May 29, 2014 at 1:27 pm

To; Energy Group
I do work going around to different companies and try to save them energy and in turn save them money on their bottom line. I have noticed and talked with a couple of store managers about the use of 250-400 watt Metal Halides High Bay light fixture that Dick’s use in your stores. There are many new or retrofit solutions. I would be happy to discuss with you. Please E-mail me at dleathe@absddc.com
Thank you for your time. Look forward to speaking with you soon.
Sincerely
Daniel Leathe Energy Auditor

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Edgar Smalls May 12, 2014 at 10:25 am

I shop at the Brunswick store a lot. Have been since it opened. But over the past month, service has been horrible. But that isn’t the reason why I am writing this comment. The manager that is there now has crossed the line. He was too friendly with my wife. She told me that she is NEVER going to shop there again. I don’t know what happened, but she was very upset. She remembers the old manager and she liked her. But she said that this new manager crossed the line and made her feel violated. So, here’s where I say, good riddance dicks sporting goods. If you are dumb enough to hire people who make customers feel violated, then I will make it my priority to boycott all of your stores. Bad business Dicks. I am not done with this either. I loved the store for two years, now I have to go to Bass Pro Shop because one of your managers think that his store is his personal dating site. SHAME ON YOU!

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Steve Yagelski May 5, 2014 at 9:28 am

My son purchased a Diamondback Response EX Mountain bike from the Fort Wayne Indiana store. After getting it home he took the bike for a ride before work. In less than 1 hour the back bracket broke that held the sprocket. After taking this back to the store they refused to return it. I even took photos showing the brake and it was obvious the bracket was either over torqued during assembly or the bracket was in fact defective. All they said was they do not return bikes and it was due to improper use. How can improper use cause this type of damage when he rode it on a city street. This is not the 1st time we had trouble at this store (#228) and over the years we have purchased a lot of items. In the so called assistant manager was not the greatest person to work for. I did ask him if Dicks stood behind their merchandise and he said in this case it was the manufacture and not Dick’s. I asked him again the same question and not an excuse just a simple yes or no. His response was yes Dick’s did stand behind their merchandise. I explained that this was not true as the issue was between my son’s purchase and Dick’s. I also explained that it is extremely funny how a person can purchase shoes, sport equipment, ect and be able to wear or use one time but still return with no questions asked. The damaged product was between Dick’s and the manufacture. My family is now done supporting this so called store and expressed out displeasure with a number of our friends and organizations. We will now support stores who do stand behind everything and does in fact work with the consumer. Hey, Mr. CEO, my suggestion to you would be to purchase a defective pair of your hiking shoes and do just that. Take a hike!

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Gus salto May 2, 2014 at 1:37 pm

I Went to a dicks store to buy some baseball stuff for my little league team. I was going to buy a whiffle ball bat set. I was unaware that the price was incorrect due to them having approx 7 items on the same rack with the same price! I go to checkout and they advise me that the price they marked and where the items were located were incorrect! They told me they would not honor the price, I then called customer service and advised them of the situation they stated they’ll make sure to call the store to make sure their prices are correct from now on!! thanks for taking care of your store I’m glad your company is more concerned with the store then the customer!!

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Kirk Stephens April 30, 2014 at 8:01 pm

Hello,
Just a week ago a friend and I went to one of your Dick’s stores in Fort Wayne, Indiana.
1520 Apple Glen Blvd, Ft Wayne, IN 46804
(260) 434-0181
While we were there at the gun & ammo section, my friend and I wanted to buy a box of CCI 100 rounds of 22 long rifle, the store clerk told us we can only buy one box each, due to the 22 ammo shortages, we were fine with that, my friend as we were going to check out , asked me if he could borrow $20.00 , since he didn’t bring any money with him, I gave him the $20.00. I paid for my box of ammo, and then he started to buy his , a store manager, says to me : ” I saw you give him the money , so he is not going to buy the ammo. I said so what, he borrowed the money so he can buy the 22′s, so we can go shooting that day, he said too bad, not going to sale him the 22′s. I replied to him that he didn’t have to be so rude and that he was being totally wrong too us, he said he didn’t care and being totally loud in front of everyone.”
I am sadly going to no longer do business with Dick’s, if your managers are going to be rude and not understanding, I can no longer do business with your company, I have bought several firearms there , but if your employees can not show any understanding and listen to its customers , I have no use for doing any more business with your company.
Thank You,
Kirk W. Stephens

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Allyn StClair April 23, 2014 at 4:16 pm

Today I went into the Williamsburg DSS and had a great conversation with a sales associate, Chandler, who ended up selling me a 223 Savage Axis rifle. Another associate came over to start the paperwork and I gave him my license and hunting/fishing license from 2014 and one from 2013. All he needed was to make sure that the addresses were the same. When I said “hold up, one may be wrong because I did not fill it out, a friend did on-line, but no wait, it is correct”, the associate (James) then refused to start any paperwork saying to Chandler who tried to dissuade him “it is not my problem”. I am livid! As a customer, I should be able to purchase anything in the store that I can #1 pay for, and #2 qualify to own. When I complained to DS customer service, I was told by Maria (and her supervisor) that they take firearm sales very serious and that this was their procedure. All addresses were the same, therefor why was I judged insufficient to start paperwork? If the paperwork did not go through then that is where it should have ended. I feel that my rights as a citizen and a customer have been violated. Not happy with Dick’s!!!

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mark April 22, 2014 at 8:48 am

I was recently “terminated” as the PGA Golf Professional in Rutland.Vt.after nearly 9 years of excellent service..and I have the paperwork and annual reviews to prove it.This termination was done in a unprofessional,unethical manner.without any warning.,

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Jolene April 21, 2014 at 2:25 pm

Not all in-store experiences are bad, and not all people complain about poor customer service. I recently had an outstanding experience with Dick’s Corporate Headquarters, the Spokane Valley Dick’s Sporting Goods and it’s employees and managers. After we had accidentally bought a illegal bat for our league, all parties involved worked at length to make sure were were able to exchange our bat for a league legal one and even helped with the shipping both ways, since we had bought it on a trip through from Montana. The store that we dealt with was very helpful in the initial process of trying out bats, and very helpful in fixing the error. Thanks to all for your patience, understanding, and professionalism.

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Tiffany Miller October 29, 2014 at 7:32 pm

Can you PLEASE give me the contact info for corporate? All customer service is willing to do is give me a postal address to mail a letter and I can not find contact info for corporate anywhere.

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brad April 16, 2014 at 12:46 pm

purchased a Maxfli performance engineered 3 wheel pull cart 2 years ago and the top bracket broke off. This is a problem with this particular model because i googled the issue and several other Dicks customers purchased this china junk and had the same problem. I called Dicks because they currently own Maxfli and i was told that i was out of luck so good luck. Not acceptable. I just wanted to purchase a replacement bracket. I will now take my business elsewhere other than Dicks to purchase another 3 wheel pull cart. You stink!!

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James Rourke April 15, 2014 at 12:18 pm

I was in the store located at Memorial and Penn in Oklahoma City on Monday 4/14/14 around 8:00pm. I was shopping in the golf department. I noticed a man following one of your female employees around the department. It seems he was a manager or something and was critiquing the department. He was abrasive and on some kind of a power trip in my opinion. When he made her almost cry in the store, I put down my proposed purchases and left. I slept on this and decided that I wanted someone to know that this manager needs a leash put on him. It made me uncomfortable enough to walk out disgusted with his behavior.

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Marie April 14, 2014 at 3:37 pm

Why does Dick’s discriminate against older women when it comes to golf apparel? The average american woman is size 14-16. If you are size 2-8-10 you can get nice clothing at Dicks If you are above those sizes you are forgotten about. I live in the Scranton PA area and even asked the buyer who was at the local store one day what was up with this. They had no response. You are missing a market as older women who are not size small tend to golf too. We have no clothing choices in your stores. It is disgusting. The same goes for men. You go up to Size 2XL. BIG DEAL. There are many large tall men that golf and again you have no choices for them.

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Alyssa Quintanilla April 12, 2014 at 3:34 pm

Hi,
My name is Alyssa Quintanilla I am a sophomore at Brooks Academy of Science and Engineering in San Antonio,Texas. Our charter school Athletic Program holds high standards for all student-athletes. Our athletic coaches emphasis to us that we can not make any excuses for ourselves and that the world is not always fair. We are members of the University Interscholastic League which offers student athletes Basketball,Cross Country,Football,Powerlifting,Volleyball,and Wrestling. In two years we have achieved our greatest accomplishments which has led us to State Champion and National Champions in Powerlifting, 2State Wrestling Medalist, a Girls District Team Championship in Wrestling, Two ESPN San Antonio Athlete of The Week Awards, Two Co-District Basketball Team Championships, and a handful of All-District selections. I believe that this program must continue to move through any obstacles to maintain structure and discipline towards reaching our goals. But often we as student-athletes find the problems with our programs is lack of funds and equipment. Our charter school does not receive funds from the State, our funds are generated from monies raised by fundraiser. Our Athletic program has improved drastically, but the lack of equipment for every sport is a burden on our student athletes. We will require more money to sustain these growths and to meet the needs for us to compete in competitions. The reason for this email is to respectfully ask for donations or anything you think that could help our student-athletes to continue to build a foundation of success towards our academic athletic opportunities. Our motivation for hardwork time and investment will give us opportunities to believe in our program. Our small school story shows how perseverance and collective willpower overcomes all odds.
Please Note generous donations can also be utilized as write-offs on your taxes. In the fortunate event that your organization decides to donate,we will happily put your Logo/name on our equipment, shirts, banners,cloths,ect. and announce your name/business at our games. Your full support will be beneficial for both groups.
If you have any questions please feel free to contact me, I want to thank you personally for taking your time to read this email and to hopefully hear from you soon.

Thank you,Alyssa Quintanilla

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carl mott October 2, 2014 at 1:29 pm

Dont hold your breathe dear, or they will tell you, they will and you will never see it! try sport authority you may have better luck! I do hope your school gets what they need.

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