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Dell Corporate Office

Dell Corporate Office Address

Dell Inc.
1 Dell Way
Round Rock, TX 78682

Contact Dell

Phone Number: (512) 338-4400
Fax Number: (302) 636-5454
Website: http://www.dell.com
Email: Email Dell

Executives

CEO: Michael S. Dell
CFO: Brian T. Gladden
COO: Stephen J. Felice

Dell History

Dell began as PCs Limited in 1984 when Michael Dell was a student at the University of Texas.

In 1985, the Turbo PC was launched.

In 1988, the company changed its name to Dell Computer Corporation and went public with an IPO.

In 1996, the company began selling PCs from their website.

In 1999, Dell became the world’s largest PC manufacturer.

In 2003, the company was renamed to simply Dell Inc. to reflect their sales of not only computers but also TVs and other electronics.

In 2006, the company acquired AlienWare.  In 2009 the company acquired Perot Systems.

Dell is currently the third largest PC vendor in the world, behind HP and Lenovo.

 

{ 61 comments… read them below or add one }

geanine July 31, 2014 at 5:06 am

Thanks for choosing Chat to assist you in making your purchase on Dell.com. A Dell.com Chat Expert will be with you shortly. Check out current deals at http://deals.dell.com/.

‎11‎:‎44‎:‎52‎ ‎PM System System
You are now being connected to an agent. Thank you for using Dell Chat

‎11‎:‎44‎:‎52‎ ‎PM System System
Connected with SUP_Jeffrey C

‎11‎:‎45‎:‎38‎ ‎PM Agent SUP_Jeffrey C
Welcome to Dell.com Live Chat! I hope you are doing well and thank you for waiting. My name is Jeff. How are you today? How may I help you?

‎11‎:‎46‎:‎16‎ ‎PM Customer geanine
I chatted earlier with another agent have one question I was told when my computer has a issue they are suppose to tell me what the problem is? is this correct

‎11‎:‎46‎:‎52‎ ‎PM Agent SUP_Jeffrey C
Hi. Yes, as long as you have warranty on it.

‎11‎:‎47‎:‎17‎ ‎PM Customer geanine
I have a warranty but not for software as I just found out

‎11‎:‎47‎:‎57‎ ‎PM Agent SUP_Jeffrey C
I see. What software are you referring to?

‎11‎:‎48‎:‎11‎ ‎PM Customer geanine
the kind that comes with the computer

‎11‎:‎49‎:‎05‎ ‎PM Customer geanine
there is hardware warranty which I have but there is also software warranty which I didn’t know I even had and it expired

‎11‎:‎50‎:‎32‎ ‎PM Customer geanine
hello?

‎11‎:‎50‎:‎57‎ ‎PM Agent SUP_Jeffrey C
Oh I see. You can first check with our tech support.

‎11‎:‎52‎:‎16‎ ‎PM Customer geanine
ok when I purchased this computer how would I know that dell offered me a 3 month free warranty on software and does dell inform you when the software warranty is running out

‎11‎:‎53‎:‎43‎ ‎PM Customer geanine
or send you an alert saying your software warranty is running out. because I didn’t even know I had this

‎11‎:‎55‎:‎26‎ ‎PM Agent SUP_Jeffrey C
It is automatic when it ship out, it will include 90 days premium phone support if you choose the initial warranty.

‎11‎:‎57‎:‎32‎ ‎PM Customer geanine
yes DO THEY ALERT YOU WHEN ITS RUNNING OUT OR IS THAT HOW THEY GET YA TO PAY FOR REPAIRS BECAUSE YOUR NOT COVERED ANYMORE

‎11‎:‎58‎:‎31‎ ‎PM Agent SUP_Jeffrey C
There’s no alert for that.

‎11‎:‎59‎:‎29‎ ‎PM Customer geanine
OHH SO THATS HOW THEY GET YA

‎12‎:‎00‎:‎57‎ ‎AM Customer geanine
GLAD TO KNOW THAT NOW I KNOW I WILL NEVER BUY ANOTHER DELL SCAM ARTISTS. THANK YOU FOR THE INFO THINK I WILL POST THIS CONVERSATION ON THE DELL SITE WITH ALL THE OTHER COMPLAINTS. INTERESTING

‎12‎:‎02‎:‎57‎ ‎AM Customer geanine
THANK YOU HAVE A GREAT DAY
nice customer service dell has this is how they get you with warranties

Reply

geanine July 31, 2014 at 3:07 am

Today at 10:01 PM

Dear sir,

I purchased a new laptop in Feb of 2014 Dell came highly recommend to me and lets just say it has been the BIGGEST DISAPPOINTMENT I’ve even had to encounter. First off my brother had this built online for me got everything I wanted. Then come to find out the crappy software that is used is only good for 3 months!! Are you kidding? So I called multiple times to get the microphone issue resolved which I used a handful of times and now no one can hear anything I say!!. So I said well I better back up the system well wouldn’t you know IT DOESN’T EVEN BACK UP!!! so much for saving what’s left up this WORTHLESS DELL. I don’t enjoy paying $900 for a computer that lasts 5 months and had issues from day 1. That’s $180.00 a month rental fee! Doesn’t seem very good to me. When I bought this it had a web cam and what do you know some genius tech didn’t even install the software for it. Another thing the drivers were not even UPDATED when I bought. I spend more time on the phone than the computer!!! Then I said to the rep How was I suppose to know the software warranty ran out I didn’t even know I had it!! But as Dell has informed me it’s my fault! Had tech take over my computer on fb to see if he could fix the microphone issue and what do I see him doing he’s in my private MESSAGES what was he doing in my messages there was nothing in there that will fix the microphone issue!!! Wasn’t happy at all. after an hour still not fixed. Then they tell me well for $149.00 we can fix it for you and sure you can. or $249.00 for a year of coverage on top of the 900 for the computer. That’s crazy! I have a Toshiba I bought at Walmart for $400 and heck the software is still working unlike DELL SOFTWARE. Will be going back to a different computer and not a DELL. So are you willing to fix this issue or not or do I have to file a complaint which I do not wish to do.

Thank You

Unhappy Customer

Geanine Sherwood

Reply

Vickie Mercer July 13, 2014 at 10:53 pm

Dell support is an experience of extreme incompetence. I have chosen to only talk to them via Costco Concierge service which I paid extra at time of purchase so that I have additional notes and so Dell can not call me a liar which they have attempted at least three times with disputed warranty ending dates.

The repair depot did not repair it and now my laptop has even more problems than when I sent it to Houston. There were blue screen crashes while still on the repair bench and it is noted in the event messages and they still sent it back to me in non-working condition.

The support services are totally dysfunctional and at best pure wrote as the technicians obsoletely do not know what they are doing. They have intentionally hung up on the Costco representatives several times and it is all documented in my case file.

Trouble is Dell does not provide an advocate to help customers who do not get help from their customer service. Dell is no longer backing their product and they will now have Costco to answer to in my case as they will be taking further action on my behalf.

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harry July 1, 2014 at 8:04 am

I buy dell mini cn 0x605m1296105100a8a00 same day hardisk fault.
I contact dell they say we dont have new hardisk.
We give u refurbished after few months harddisk not working now I will case in consumer court on ur company and add these on times of india .
Also in hp.samsung.lenovo.asus Facebook and Twitter page.
Harry india
Cell 956015XXXX

Reply

Keith Reagan June 23, 2014 at 2:04 pm

Keith Reagan
XXXX Quaker St
Eureka CA
95501

June 23, 2014

Dell Inc.
1 Dell Way
Round Rock, TX 78682

Michael S. Dell
Brian T. Gladden
Stephen J. Felice
To whom it may concern:
I have been a loyal Dell customer for 25 years. I have badmouthed Hewlett Packard and Gateway and praised Dell year after year. Until 2014.
I went online today and logged into Dell with my Service Tag #. All I wanted to do was to download the “install disc reinstall file” since you stopped including the install disc with new systems. (?!) My laptop is infected with malware. I want the install disc/file. I don’t know why this was so difficult but the folks in Delhi and Peshawar were certainly confused.
I had difficulty with the download for some reason, chatted with two agents then called in. I spoke to TEN DIFFERENT PEOPLE, got hung up on three times — the last when I was waiting to speak to a supervisor. I had given up. I no longer wanted the .iso, I just wanted someone in authority to be aware of the problem.
I worked in a supervisory position for years, first in a residential security company then in several academic libraries. I’ve supervised dozens of people and I understand the problems. When I ask for a supervisor, I am asking to speak to someone who is in the kind of position I was in for 25 years. This is the person you go to when nobody else seems to know what they’re doing. The supervisor sounds reassuring then makes sincere promises, then maybe says something to one of his people. The customer’s immediate need will be addressed or the customer will be otherwise assuaged. But nothing really actually changes.
Sir, you have a structural problem in your organization. Your phone and support people are dreadful. No one can “help” you, but they will now connect you to someone who can. Click.
Over the course of two hours now gone from my life, my laptop is still at death’s door, I have no .iso image and I’m about to stroke out due to the horribleness of your phone system and tech support..
The phone system and these people are the first things your customers, with problems, are confronted with.
In libraries, I dealt with technical problems as well as people problems. It was a technical library position creating and managing an online collection of readings for a particular semester.
In my encounters with tech people I came to realize that they are invaluable at what they do, but have difficulty communicating with laymen. There are things that might require more of a right-brain approach as in, say, communicating with your customers by, e.g., designing an online menu system. That’s where I would start, with your telephone tree. But the real problem is if and when you actually reach someone because, as I said, it seems as if the only thing your staff can do is transfer calls to other agents and hang up. Those were the highlights I remember.
Unfortunately, I probably will stick with Dell, despite my fit of pique. They’re good machines and well designed. And usually they run long and hard so that we, the consumer, do not have to have the horror of your “HELP” system.

Best of Luck,
Keith Reagan

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Antonia McLean June 7, 2014 at 4:42 pm

On Friday, June 6th (yesterday) I purchased, by phone, a New Inspiron 15. Later that evening I saw, on line, a higher priced model that was a step up from the one I ordered. It had more of what I was really looking for in a laptop. I then called my agent who handled the sale to change the order for the higher priced New Inspiron 15. There was no answer on his extension, a recording said to leave a message. I called another Dell number and was directed to the department that handles changing orders. By that time it was too late and a recording said they were closed for the day. Realizing how important it was to have this taken care of I again called the number that directed me to the department that was closed. She gave me a service request number and told me to try another number tomorrow (Saturday). When I called, today Saturday, I was told that it was already to late, the laptop was shipped and that I would have to wait for the delivery and ship it back and then place my order for the model I want. I do not believe that it was too late to stop the shipment from being sent. This change request originated on the same day I ordered the laptop, and carried over to the next day because the people who handle this change process were gone for the day. I was also told the promotional price for the laptop I want may not be there and I could be paying more due to the time it will take for shipping back and forth. I cannot believe this is the way you do business. I have purchased, in the past at different times, two Dell laptops an Inspiron E1705 and an Inspiron 1525 as well as different accessories all on my Dell preferred account card. This model I am writing about is also on my preferred account card. I would appreciate any assistance as well as a response as soon as possible in order to keep the model I want at the same price.

Reply

Connie D from NYC May 19, 2014 at 9:16 am

Anyone else having repetitive problems with the Inspiron N5100?

We all need to ban together and start a class action suit. we have had so many service calls and replacements that it is all becoming a blur and no fix lasts more then 3 months. Technical support barely speak english and take hours of phone calls to even get to the point of having a tech sent out.

Reply

Connie D from NYC May 19, 2014 at 9:19 am

Lets all contact Dell’s Board of Directors with our complaints, especially concerning Customer Service ! I did, but one email is not going to make a change. [Name of Appropriate Person or Group shown below]

c/o Board Liaison
Dell Inc.
One Dell Way, Mail Stop RR1-33
Round Rock, Texas 78682

Or e-mail at:

Board_of_Directors@dell.com

The following executives are the main ones I think would be more interested in what their customers are saying….

Michael S. Dell = Chairman of the Board Chief Executive Officer

Peter A. Altabef = President Dell Services

Steve H. Price =Senior vice president, Human Resources

Steve Felice = President, Consumer, Small and Medium Business

Reply

Maaz May 15, 2014 at 12:46 am

Dear Sir,

I have bought a Dell Laptop (Express Service tag 33023384893) 18/03/2014, and this product’s warranty is expiring on 17/04/2014, i have bought it in 67,000/-, after expiring 1 year warranty company is providing additional warranty for 2 years at 11,999/- (after this price there is 15-20% discount)

1. i have called the company on 18/04/2014, regarding extending the warranty, they said they will send email to me with quotation, then i have to pay for it, then warranty will be extended

2. they never called, then i call them again on 22/04/2014, same things happen again, no return call or email

3. then on 28/04/2014 i called again, then they said same thing and send me email with quotation, but without discount price, i replied them to send me discounted price, nothing came in return no phone call or email,

4. then on 05/05/2014 i call them again, and asked them about same thing they said that NOW PRICES ARE DIFFERENT THEN MY LAST 2 CALLS, they give no reason, they denying everything with last 2 person said to my, they have removed other 2 options from warranty, before there were 4 options for my laptop, now when i confronted them they saying there are only 2 options left if you want to buy then buy or leave, you can go ahead and launch complaint, we also have legal persons who will take care of things

1st email

· Two year Complete Cover (Accidental Protection Plan) + Premium Phone Support : Rs 12,999/- only (Inclusive of Taxes)

these prices are without discount, all 3 peoples from the same company have accepted that there is a discount, but they can not send it in written, but they are denying it now

i have chosen 1st option from that list
now they are saying you can not buy this, because we will not give you this

(i confirm again, when i called first time, they check my system it was out of warranty, then they given me options, and price)
when i confirming them or confronting them, they denying, they changed options, they changes price, they changed rules

RESOLUTION

i want to buy this

Two year Complete Cover (Accidental Protection Plan) + Premium Phone Support : Rs 12,999/- only (Inclusive of Taxes)

on discount price, which will be 10-15%

so please take any action, if you find it true,

i am attaching my email, and phone conversation recordings,

if you think i am right then support me

link for attached documents

dl.dropboxusercontent.com/u/21542505/Dell%20complaint%20documents.zip

Costumer care number : 18004250088

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Pete Duquemin May 13, 2014 at 10:39 am

my new dell computer has a few problems…..your indian rep asked me to call 800-822-8965 which I can do…..or I could contact the Secretary of State of Texas and lodge a complaint also….I can be reached at 678-997-XXXX if you would like to help a customer-client and be responsible. thanks

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Penelope K. Card May 8, 2014 at 1:29 pm

The technical support from Dell in Texas is poor and incompetent. I sent in a laptop for repair. The very long telephone prompting asks for the service repair number when quoted they claimed they sent it back in September, no year is mentioned. The laptop in question was sent by FedEx in April 22, 2014. I spoke to agents in India, Philippines, Panama who refused to take my phone number and get back with information. They hung up on me repeatedly. Last night the agents who wrote emails claimed that the technician who does the repair is out until May 8, 2014, I received a phone message just now 5/8/14 @ 12:30 PM stating the laptop was repaired and was sent out by FedEx. The conflicting information is horrible. I cannot trust Dell. I would never buy another Dell product and I will inform all my associates to do likewise. I will share the emails with everyone to ensure my friends and associates do not go through this poor customer service. I sincerely hope the Corporate Office is aware and will take steps to improve their image.

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zburatorul daltundeva May 1, 2014 at 6:53 pm

dell, no longer a company, more of a terrorist organization with indian talibani support: heil CEO Michael, you are rich now, so what?

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kimberly cornell April 28, 2014 at 6:04 pm

I regret that I bought a laptop from your company. Today I spent more than 4 hours on the phone for a warranty covered issue. I got either hung ups or disconnections so many times, finally I got hold of a technician who is in India. With his accent and mine, I had to ask the technician to repeat several times before I understood him. The technician claimed that my issue was resolved (I don’t have sound from the laptop, I can’t say it is 100%, but 70% or 80% of the times the laptop is quiet). After two hours, the sound is dead again, right now I don’t hear anything from the computer again. I wasted 4 hours of my time plus the cell phone minutes. (I’m on a gophone) I don’t against your company using foreign labors because I’m a Chinese myself. The point is that because it is an international long distance call, the phone conversation either has a lot of statics or disrupted or disconnected easily. At first I thought that SHE (it was a female) hang me up, later after four or five times hung ups with some other Dell service people, that I started to realize it was bad telephone service. One person said that he is a manager with Dell, and he will get back to me after I told him my story that I’d been on my cell phone for about 300 minutes, but he never did and literally walked away from the line. Also another employee from your resolution department, lied to me too by promising to me that she will find a supervisor for me and never did. Now I’m very concerned that even with the warrant, I was treated so badly by Dell, later after the one year warranty expires, Dell can tell me to get lost. (According to your record, my warranty will expire on May 22nd, 2014) Hopefully someone on your corporate level can help me.

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Thomas Dula April 14, 2014 at 9:34 am

I thought I might be sharing something new when I decided to leave this post but apparently I am not alone. I have never left a post or review before for any product but have had such a terrible experience with Dell that I didn’t have any other choices.

I received my $950 Dell Inspiron 17R on the after noon of Thursday April 11, 2014. I powered it on and completed the setup process only to find that the internet would not stay connected. Dell aslo did not include my pruduct key for Microsoft Office which I had purchased along with MCAfee security and the laptop itself. Contacted customer service and while they were rude (and did not speak legible english), they did overnight me the product key. I have 3 Ipads, 2 laptops (1 of which is a 6+ year old Dell), and 3 smartphones, all of which have no trouble staying connected to my wireless. I tried again on Friday 4/12, and troubleshot. Saturday I was out of town and didn’t do anything at all with it.

Sunday 4/13/14 I decided I would try again only this time the screen continued to go Black and would only stay lit for 2-3 seconds. Finally I decided to call technical support. Rudest most unhelpful people on the planet! I connected with “Jay”, who certainly was not from America. Jay requested to remotely access my 72 hour old laptop and I allowed him to do so. This was a huge mistake! He pulled up a error log and discovered that a “foreign source” had been trying to access my computer since the second that I powered it on. He added that he would have to transfer me to a “Cisco certified technician” who could repair it for $100+. I informed him that I was not paying $100 to have my 72 hour old computer reapired and he asked me if I knew any Cisco certified technicians. Of course I did not, and he then said “well I guess you will have to pay to have your computer repaired”. After going back and forth for 1-2 minutes Jay finally told me to do him a favor. He then told me to pick up my computer, throw it against the wall, and hung up on me! I could not believe that any company could actually conduct themselves like this. While I was fuming trying to figure out what to do next, Jay remote accessed my computer again, without my permission this time, and deleted the log where he had remote accessed. He then rebooted my computer in safe mode and I now have a 72 hour old, $950+ paperweight.

I called back and asked to speak to a technical support supervisor and was connected with Sam. Sam, again was rude, but I told him about Jay and my laptop anyway. Sam stated that he could fix my computer, and undo what Jay had done, if he could have my credit card number and it would be $99. This time I hung up.

Of course by this time customer service was closed. I am writing this review while I’m on hold with customer service. They supposedly are going to return it at no cost to me. While customer service has been helpful I will never buy another Dell computer again!

Reply

rahul April 12, 2014 at 6:59 am

Good Morning Sir,
I am suffering this problem last 15 days from Dell laptop company.I purchased dell laptop vostro 2520 model number on 20 April 2013 and now laptop have motherboard and fan sink problem according to the dell support team. I am also have a complain no- 891570918 and my express service code is 9975608497.

Regarding this ,3 April 2014 I talk to Mr. Al-Imran Patel(Ali) from dell support already said that this is manufacturing default of this product because this is motherboard problem and this system will replace.I also have mail regarding this. he also make Service Request Number 891570918 of my laptop.

But after some time, 8 April 2014 at 7 AM I received a call of Mr. Sridhar from Dell Executive Customer Support Team of Mobile Number:- 8039820800 and Phone +91-80-25107726 from Bangalore and telling me about only repairing my laptop parts of my system. He also pressure to me repair my laptop in Delhi only not my home. He also tell me (without any see laptop) in your laptop only fan related problem. But Mr. Imran Patil(Ali) also from Dell support tem already said that your laptop have motherboard and fan sink problem after follow the instruction and get the error code. So, I want to know what is this? This is the solution of my problem.

9 April 2014 at 7 AM Once again I received a call of Mr. of Mr. Sridhar from Dell Executive Customer Support Team of Mobile Number:- 8039820800 and Phone +91-80-25107726 from Bangalore and telling me only repairing my laptop parts of my system and refused to me to replacement of my laptop and tell me some misbehaviour words and directly said to me you can go to the consumer court and disconnect the call.
So, now this very painful for me for their behaviour. And what happens of my system. One member of Executive Customer Support Team said replaces and another member of Executive Customer Support Team said repair. So, in this situation I am the like a foolish and result is nothing.

First of All, I do not want to repair my laptop because it have very seriously problem like mother board and fan sink problem. So, I want to need replaces only because now you repair my laptop but after 20 April 2014 (When My one Year warranty has been expire) laptop also have some relative problem to motherboard then ,Who will responsible for that condition. I am also attach the copy of bill. I purchase the laptop due to better goodwill and service not for this type of behaviour.

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Mary K. April 2, 2014 at 3:46 pm

I am trying to buy two Dell computers and networking equipment. I called yesterday and received a quote from an individual who could not wait to get me off the phone. I had questions for him but he was clearly interested in something other than my call. He sent me the quote but I had several additional questions. Quite frankly I also decided I did not want to work with him because he did not seem to care about helping me figure out the exact equipment I need. It took me over two hours to get connected in order to receive the quote and then to get in touch with a manager. I have been happy with Dell over the past several years. Their sales lines have always been awful but their warranty line has been fine for me in the past. After two hours, I finally got in touch with a manager but could not talk b/c too much time had passed and I had to attend a funeral. I specifically requested a call back time of today at 2 p.m. eastern standard time and was told that could be accommodated and they specifically noted eastern standard time. I was unavailable to speak before 2. So what happened? Of course it was too good to be true. I received a call at 1 p.m. eastern standard time and was unable to take the call. It is now 2:43 p.m. and I have been on the phone since 2:05 trying to get a live person. I then searched Dell’s corporate headquarters in order to find a phone number to call and speak with someone there. I thought corporate may want to know what’s happening in the trenches. WRONG. I was actually on hold on the small business line and hung up to call the number listed with Dell’s corporate headquarters. Don’t be fooled! It’s the number for small business sales. SO, I was taken back to the same number on which I had just been on hold. It is now 2:51 and I am TIRED of listening to Dell tell me the are “experiencing heavy call volume.” By the way, I originally received a quote for some new computers in the fall. I am now ready to buy. In fairness, I called the original salesperson and left my contact information. I gave him four days to return my call. When I didn’t hear from him, I called the person yesterday who was too busy for me. Hmmm, does Dell WANT my business? My daughters encouraged me to buy MACs. I told them I am comfortable with my Dells. However, this is RIDICULOUS and much too time consuming.
Here’s a challenge DELL. I have a small business and would like to order NOW. I have a few questions and would like a modicum of help with my purchases. I want to feel secure that the Dell representative assisting me. It’s 2:56 and I just got put in touch with the call center in India to transfer me to the sales department. Isn’t that in the U.S.???? Back to the challenge….If a Dell manager wants to help me I am READY to buy. Otherwise Apple will have my business. I asked the person in India to transfer me to a manager in the small business dept. It’s now 3:04 and the very nice representative in the HOME segment dept I was transferred to promises he will transfer me to a manager in the small business department. I am back on hold. Should a possible $10,000 purchase requie three hours of being on the phone. I could hang up now and NO one at Dell would care. Michael Dell is one of the wealthiest individuals in the world.Why? B/c CUSTOMERS buy Dell products. Why not leave a legacy of a company that cares, a company with the BEST customer service, a company that wants to make other businesses better by offering not only excellent products but a sales force that encourages….It ‘s 3:09 p.m. and the nice individual transferred me to another operator who asked me if I want to buy a computer for PERSONAL use. This person promises to also help. It’s 3:13 and I’m on hold again……the saga continues. I told him I would like to speak with a manager in the small business department. I just got the voice mail..”Thank you for calling Dell…..” He told me that he can help me and if he puts me in touch with a manager, the manager will just send me back to a sales person. Really. Goodbye Dell, Hello Mac. 3:21 p.m. sales person nice ; sent me to nice manager …success at 3:43 p.m. Says he will call me tomorrow…Let’s see if it happens. There may be hope…

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Brid Talty April 1, 2014 at 7:01 am

There does not seem to be any contact information for the Dell Corporate Offices.

I have posted on facebook but feel it is futile as the Dell people don’t seem to monitor or listen to customers. Sad to see a good company slipping so much in the ratings. I am sure sales in the future will reflect this.

I ordered a DELL PC on the 20th April and the site said delivery date would be 27th. When i contacted sales support, i was told that there would be a delay and this would be the 2nd of April. My order confirmation then said the 11th April. I immediately contacted customer support by email (x2 – no response). On April 1st I tried to ring sales support, 2 numbers on the site not working. Finally got through and no satisfaction. Delivery is expected on 11 th of April. Just a WARNING to others, buying a Dell PC online could mean a wait of up to ONE MONTH. Please do not buy Dell PC’s online – they have no respect for peoples hard earned money, and their customer support is anything but helpful. They don’t care about the product or the customer as long as the sale is made. On their site there is a lot made of customer engagement but in reality no response to customers or they do not make it easy for customers to contact them.

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Linda Baggs March 21, 2014 at 4:11 pm

I wish I could find someone that really cares about us that save for a long time to make a very big decision on purchasing a computer from just the right Company. This was my very first purchase with Dell Corporation and I purchased the very expensive Dell XPS 12 9Q23 convertible tablet. I have had problems from the very beginning. The screen freezes constantly and their are no fixes or updates to fix this very annoying problem. You will be working on something important and have to shut down and restart at least three times in a 24 hour period. It also gets very hot. And now for the past four months I have burn-in screen also known as ghost screen. I had to send it away for a new hard drive after only six months of owning it. It was an extreme hardship on me. So now Dell has finally admitted to the bad screens they installed onto the dell XPS 12. But I have to have my computer every day and just can’t be without it again for two months. It is bad enough that I have a disabled husband that I have to care for 24/7 along with me having to take care of every single problem in our lives with no one to help me. I saved so long for just the right computer and Leo Laporte from my talk show on KFI always recommended buying a DELL. I am so upset and do not have another $1200.00 dollars to buy another computer. There is no one at Dell that cares about the little person. Mrs.Baggs.

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Ellen Semel March 20, 2014 at 10:15 pm

Order # 546685XXX
I believe in Dell. I had a Dell desktop for 10 years and was happy with it. I purchased a new Dell desktop in January. I also purchased Microsoft Office with Outlook software (after an exchange from the Microsoft Office w/o Outlook). The salesperson talked up the promotional Dell Financial “6 mos special financing” to which I agreed. I received a bill with financing; apparently, I was given the regular plan generating interest. I spoke to Yasser at Dell Financial on Monday, March 17. He said he would send me a confirming email but I needed to talk to another dept. first. He transferred me, I was on hold for 30 minutes (1/2 hour!!) and when someone answered he informed me I had been tranferred to the wrong dept. I called back on Tues and was transferred to the correct dept. and spoke with William. William said they would transfer the account to the “6 mos special financing” account but his supervisor would call me to confirm. It is now after 10 pm on Thursday, March 20, and I have heard nothing. This is crazymaking. . . .these service people do not speak English well and they are very hard to understand. Please expedite switching me to the correct type of Dell Preferred Account. My account # is 6879 4501 2300 3083 XXX. Ellen in NYC

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Mel Waxman March 14, 2014 at 2:13 pm

I have been having problems with my Dell crapputer since I purchased it in 2010. I have had the motherboard changed, memory chips changed, hard drive changed three times, a number of tech visits and am still having problems. Customer service sucks, management sucks, the computer sucks. Today alone, in the last four hours, the computer crashed four times. If there is a class action suite being filed against Dell, count me in.

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Jan March 20, 2014 at 3:20 pm

I have just been on Phone with Dell…for 3 hours..in India
I talked with 7 people
I was promised a new provider key..new disc..my computer is not even 4 years old
I then tried to call Dell in the US
Thinking they would want to know what’s going on
Did you know that Dell only has companies outside the US to handle customer care or IT concerns
Did you know that you can’t pick up phone and talk to someone in the US
I need help please provide a number where I can talk to someone
Your customer service is the WORST
My laptop was a gift..nothing but problems
I will never own another Dell Computer
Michael Dell,Brian t Gladden,Stephen J Felice get your acts together….
Help your customers,to ensure recurring customers
Word of mouth goes along way..
You Should read the comments that are posted

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Connie D from NYC May 19, 2014 at 9:11 am

What model are you talking about, we bought our daughter a Inspiron N5100 Summer of 2011 and have now lost count on the number of service calls and replacements. Sounds like all the same repairs you listed. Also looking for a class action suit or some kind of action against Dell. Their “service” is ridiculous and very unprofessional.

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geanine July 31, 2014 at 3:21 am

I second that!

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Mike March 12, 2014 at 1:32 pm

Before I bought my computer I called Dell and was told ” All Dell Inspiron systems get 90 days of premium phone support.” I got my computer home and was setting it up around 9:00 P.M. A label on the box said NEED HELP WITH YOUR NEW SYSTEM. PLEASE DO NOT RETURN THIS PRODUCT. 1-866-210-5778. I had a question so I called the number and got a recording “customer service help is available Monday through Friday 9 to 5. That don’t sound like 24/7 support. After about 2 hours I figured it out myself.

This is from dell’s website.
“Does my warranty cover software issues?
Dell only provides a warranty for the factory-installed software during the first 30 days after receiving the equipment. After 30 days, Dell Technical Support only supports basic operating system configuration.”

I had some software issues on the 3RD day. I called tech support and got a level 1 technician. He was unable to help me and told me “I would need a level 3 technician and that would cost me $59.00. What happened to the level 2 technician? Dell wants to skip right over them. I declined and waited until the next day and was able to get help from the staples technician and they didn’t try to charge me $59.00.

The computer is not a bad computer but if anything ever goes wrong you are going to have trouble getting support. And if you do get a hold of support they will probably try and charge you for it.

Dell Revenue US$ 56.94 billion (2013)[3]
That is probably why they make so much money because they charge for a bunch of extra stuff. In home set up $129.00. Virus removal $69.00. And don’t forget tech support, Tech support $59.00.

I definitely would not recommend a Dell computer to anyone DUE TO LACK OF PROFESSIONAL CUSTOMER SERVICE AND TECHNICAL SUPPORT.

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judith goodman March 11, 2014 at 2:52 pm

I believe that Dell is a fraud. I just had a tech respond to my home, replace the mother board and screen ofmy insporion 2330 and the same issues are still there. plus the parts for the new 2330 just over 3 months old refurbished. I CAN NOT get ahold of anyone in the USA to speak to ….. and India can not tranvsferr me to the US.
Dell is a joke

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Eileen Swiers February 28, 2014 at 5:50 pm

I have submitted two orders to Dell for a computer and both have been canceled. See your web site. Maybe you can determine what is going on.

https://www.dell.com/support/orderstatus/us/en/rc1009777/OrderStatus/RecentOrders?PageType=RecentOrders

Your support staff is entirely incompetent. Or, alternatively the individual customer is of little or no value to your organization. If that is the case, stop selling computers to individuals and pretending to offer them customer service.

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ken March 14, 2014 at 2:38 am

Yes this has happened to me twice now with an alienware 18. Over a month now and 3rd time reordered and in production. This is ridiculous.

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jerry alicea February 28, 2014 at 9:34 am

You people SUCK!!!

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jerry alicea February 28, 2014 at 9:32 am

I hate this product. Even more than the product, I hate the tech support and customer service idiots base somewhere in Bangladesh or India or wherever Dell outsources to. They are all incompetent jacka**es!!! I would love to be part of any class action suits againagainst this company. Contact me at (407)223-XXXX.

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William February 21, 2014 at 1:28 pm

CUSTOMER SERVICE DOES NOT EXIST WITH DELL!!
I have been trying to get someone to call me back since the 18th after having tech
concierge attemp to solve a problem for me, that still exist. replied to his email that
he sent me thanking me for my business 3 times and left 2 voice mail on the number given. cannot call Dell and speak to anyone in customer service without being put on hold for ever, have tried on 3 different times. have been a Dell customer for over 10 years, but don’t think will buy again.

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Marie February 24, 2014 at 3:16 pm

OMG you and me both. Horrible. I have no words except the next call to these rude idiots is from my attorney. I have spent about 9 hours on hold and no one can help me.

I’ll let you know if I have any success. This is the most horrific experience ever.

good luck with your issue.

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erica February 21, 2014 at 9:31 am

I have been on hold for 2 days now and transferred from agent to agent and cannot get anyone to help me with my problem. I have emailed and left phone messages with the sales agent that helped me purchase my device, but he won’t return my calls/emails. This is by far the worst customer service I have received from a company in my life. I would say they have no customer care. They are quick to answer if you are purchasing though so they are all about the money. The agents that answer the lines try to be helpful and then transfer you into a void of the worst “musack” imaginable, and then you either get disconnected or no one EVER picks up the line. I will not buy Dell again for this reason alone.

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Laurie Ann Taylor February 19, 2014 at 7:09 pm

I’m extremely upset about my computer. I’ve been on hold for three days while being transferred to over 5 different departments. Please help me fix my issue.. (404) 543-XXXX.
Please call to resolve my issue, please!!!

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asher forst February 13, 2014 at 11:25 am

I too have been having a terrible issue with dell. I bought a system on their outlet side with prosupport (so i can speak to someone in english) and completecare. I’m now told the machine was replaced already and I shouldn’t own the machine I have so I need to send it back. I have the invoice showing I bought it and they show a replacement machine was sent to someone else way before I owned this machine. Taking me hours of work time to try and sort this out and 2 weeks into it not much success.

I’m arranging for a class action suit against them for this and am looking for others who have suffered. Anyone interested please contact me so we can add as many people on to this as we can and try to get some satisfaction once and for all. Maybe we can get something back to compensate us for our misery

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Ann Vanderoef March 27, 2014 at 1:33 pm

I will join your class action suit. I was physically injured because of Dell’s negligence and no one at Dell seems to care.It is just a waste of time to try to work with their customer service. The CS man I tried to work with could not speak understandable English and he could not even spell my name correctly. Michael Dell could care less. I wonder when he will be taking his golden parachute.

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Dawn Mullins February 11, 2014 at 9:47 pm

So I was going to rant and rave about Dells’ complete lack of knowledge, disrespect of consumers, : However I have decided after reading all the comments on here and on OTHER sites of Dell’s less than mediocre support and services, that apparently WE AS CONSUMERS DO NOT MATTER, as long as Mr. Michael Dell and the rest of the corporate world are making their millions. I for one am done with Dell and what am I out $600 HARD WORKING American dollars. Thank you Mr. Dell for such a shameful lack of consideration for the hard working money that goes into your worthless systems. As well as the NON-ENGLISH speaking tech support (dispatched and over the phone) who apparently couldn’t fix a computer if you had a gun to their heads.
President of Consumers Vermilion
Dawn M. Mullins
There will never be another Dell product in my house nor that of my friends and their families.

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Milissa Yockey February 10, 2014 at 10:42 am

I am appalled at Dell right now … beyond belief. I will never buy a dell product. I will never recommend to buy a dell product. If I ever hear anyone say the word Dell. I will share my experience I am having with Dell. I purchased 2 laptops from dell. I have only heard wonderful things about customer service/product. I HAVE SEEN NONE OF THIS!!!!!! This had been the biggest run around and I am sick of dealing with it. If this is not resolved SOON. You will be seeing if on twitter. I have a few #’s that I want to get out there about dell and dell’s customer service. Just started following Michael Dell on twitter….I’m sure he would be interested.

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Jack February 7, 2014 at 6:32 am

Having great difficulty here in Paris,France,buying a new Dell Xps model.If you don’t have internet you can not buy,no phone orders accepted.Tried till blue in the face.I phoned many times explain that I have no internet and want to buy,reluctantly they connect me with sales,I explain again,sorry we,Dell,can’t give any info or accept orders by phone you,I,must go on the internet,try,try again.It’s also hard to understand as I’ve bought from Dell.Fr before,using the phone ordering system.The one I wanted was the XPS 8700 Silver model @ 899 euro’s,it was on offer with a external HD for 1 Euro,free shipping and a 50 euro reduction.I could send an attachment of the one.Another great proble in France is that it appears that most Desk tops are only in French ie Windows 8.1 ect.Sorry state of affairs.Impossible to speak to Dell.Fr,everyone seems to be in Morocco ect,with not the slightest intention of offering assistance.

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Alan Hoover January 31, 2014 at 1:28 pm

Having Dell technical support, is like having no support at all.

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gary godek January 27, 2014 at 3:25 pm

I have a new laptop that is less than 1 month old. It does get wireless internet unless you are about 10′ next to my wireless network. We spent almost 4 hrs. on the phone trying to trouble shot it, no luck. A Dell teck. came out to my house to replace a part (I think it was remanufactured) and that did not work as well. He wanted be to go to Starbucks and check it out, I would not. My 6 year old computer gets wireless internet in the whole house. Now Dell or the company that came out to fix it won’t call me back. I also bought the warranty. I was also hung up a number of different times with Dell. Very poor support from Dell. Gary Godek

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R Muhammad January 6, 2014 at 5:00 pm

If you send me any further emails, call me, or any communications I will take that as additional harassment and will file charges thus so. I asked you not to talk with me, you belligerent and coarse, and have no business being in Customer Resolution. I will not pay for dell error. This will be my last dell computer. I will obviously now have to go out and buy me a new computer. Thank you for your ignorance and disrespect, and lack of corporate responsibility for a problem your people caused. I had no idea the things he was changing while he was in my computer, working bios, systems, etc. would trigger an automatic install of 8.1 when I tried to shut down my computer, I had already rejected it in a pop up. I know you do not care but you have finally drove me away from dell.

No More Dell, computers, televisions, etc will I purchase.

Lieutenant Commander R. Ayesha Muhammad, United States Navy

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Susan December 26, 2013 at 7:24 pm

OMG….Ubuntu is the worst…DO NOT BUY DELL!!! We ordered an Alienware computer (Black Friday promotion). Included in the price was Ubuntu or Microsoft operating sytem. The games that my son wants to play require Microsoft. O.K. – no biggie…just send the computer back and re-order or pay to have Microsoft installed. Hmm…why would I pay to have Microsoft installed when it was included in the price? Or return the computer and re-order with no guarantee of a price match. Sales sent me to tech support, who sent us to financial support, (who never picked up), so then we were sent to customer service who continually told us THE SAME answer over and over. I cannot count how many times we were disconnected, preceded only by the lack of ability to understand the reps on the phone. BTW Mr. Dell, maybe you should participate on Undecover Boss!

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Charlie December 19, 2013 at 11:02 am

Mr.Michael Dell,Founder/ CEO
Dell Corporation

Reference Service Request Number 886923577
A DELL tech called my last night (12/19/2013) and was VERY rude. First he was talking over me, then he was just repeating himself over and over. I was trying to explain to the person I was talking to (don’t know his name because I couldn’t understand what he said it was) that I DO NOT feel comfortable sending my broken hard drive that was replaced by a Dell tech under warranty at my house back to Dell, because I have 2 years of personal information on. I told him, as he just continued to repeat himself like a robot, that there is no way of me deleting everything and being 100% sure it can not be recovered. I can not believe this tech told me to put a magnet on it and it will erase it. I really thought Dell techs were a lot smarter then that. I have used Dell for everything the past 10 years or more, but after being treated like this, I don’t know if I will again. There are only 3 ways of making a hard drive safe too give to anybody after having 2 years of data on it. 1, The use of data destruction software. I can not do this because the drive is no longer in my computer. Yes, I know I can bring it to a computer store and have them do it, but I would have to leave it with the and come back at a later time or day to pick it up. Again, I’m not giving my hard drive with all my info on it and hope they don’t take any personal info off of it. “ Important: You must erase a hard drive using this method if you, or someone else, ever plans on using the drive again. The next two ways to erase a hard drive will make the drive unusable.” So even if I do use a data destruction software, the drive CAN be used again. 2, Another way to permanently erase a hard drive is to use a degausser to disrupt the magnetic domains on the drive. Some NSA approved automatic degaussers can erase dozens of hard drives in an hour and cost tens of thousands of dollars. So unless Dell want’s to send me one, I can’t use option 2.
3. Physically Destroy the Hard Drive
Physically destroying a hard drive is the only way to absolutely and forever ensure that the data on it is no longer available. Just as there is no way to extract the written information from a burned piece of paper, there is no way to read the data from a hard drive that is no longer a hard drive. “Destruction of media is the ultimate form of sanitization.” Most of the standards that exist to erase a hard drive mention several ways to physically destroy one including disintegration, grinding, pulverization, incineration, melting, and shredding. The tech that I spoke to last night said “Dell is just going to destroy the drive” ok, so why is it a problem if I destroy it so I don’t have to worry about it being lost in the mail or somebody getting any of my info off of it? A few years ago I had this same thing happen with one of my other DELL desktops, and I didn’t have to return the old hard drive to Dell. I was able to destroy it. Why is it a problem this time?

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William McConnell December 13, 2013 at 9:28 am

Customer # 118093135
Quote # 666959887, 666955498
Service Ticket 886275683
Order # 498359245, 498352679

Mr Steve Downs

We last spoke on Wednesday Dec 11 and you told me that the sound card would be shipped over night on Wednesday or Thursday. I have not recieved the Sound card, has it been shipped?
Just a Quick review:
This order was placed on Nov 5, 2013 For T1700, Monitors, Mounting Arms, and Sound Card, I was told that I would be able to connect both monitors, and that the sound card would work in this unit. Neither is true. I want you to know that I have sent a complaint to Dell Headquarters. I did not want to do this, but you left me no choice I need the machine up and running. This has gone on long enough.

William R McConnell

A&O Computing

XXXX@AandOcomputing.com

609-859-XXXX

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jerry alicea February 28, 2014 at 9:21 am

Yes I have had the same experience as those listed here. I want to be part of the class action. Jerry Alicea XXXX green pocket lane…Orlando, Florida 32839 email: jerryaliceaproducXXXX@gmail.com. (407)223-XXXX. I hate this company .

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Kenner Rogers December 10, 2013 at 10:22 am

Mr.Michael Dell,Founder/ CEO
Dell Corporation

Keymel Technologies,supplier to heavy civil construction, recently we were ask to expand our products technologies to include hospitals, we do not have the expertise to enter that arena unless we are mentor by a company like Dell. After watching the Charlie Rose program he was interviewing Michael Dell, he asked a question and Michael was speaking about technologies to the hospital industries. Is theirs someone I can speak with or do you have a mentorship program, it will greatly benefit both parties. Keymel Technologies is a Service Disable, LEED Certified business,D&B,SAM / CCR, Hubzone certifications, with many opportunities for government contracts. As of this moment there’s over $600,000,000,000.00 in hospital contracts that we are aware of, if interest please see our contact information below and inform Mr. Michael Dell I enjoyed his interview.

Sincerely,

Kenner Rogers, President / Owner

Keymel Technologies,LLC
938 Lafayette Street, Suite 107
New Orleans, LA. 70113

Mailing Address: P.O.Box 741956
New Orleans, LA. 70174-1956

504-570-6037 Office
504-307-8082 Fax

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Kakembo Ismail November 30, 2013 at 3:59 am

I want to visit your manifacturing factory for further studies and business coz i want to open up dell shop in uganda mbale

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Michael DeSensi November 26, 2013 at 10:50 pm

I ordered a monitor and xps8700 on 11/14 , I was over billed for the monitor, I called up had the monitor raised higher , and the xps8700 lowered, by now I have at least 3 different price structures.
I called again when the xps8700 showed a lager increse ,large enuff to cover the decrese in montior price
I spoke with a rep(I believe his name was dave) he said just pay the higher price its a nice system shortly after that I was cut off, I was told I could have UPS as a carrier , so I gave My willcall adderss only to have the monitor shipped fed x express, I called yet again talked to molly , spent at least a half hour between hold and attempting to get molly to change the shipping address , I had to wait till the tracking was out then I changed the address, molly insister fed x would ship to the UPS hub clammering all the time how well fed x delievers to homes she didn’t want or didn’t know how to change the address…………………………………………..
prior to this I had been in contact with rahesh and ronald at custermer service(case number 665674224)
since 11/14 I have spent at least 6 hours on hold or talking to some off shore rep, been hung up on at leats twice , and disconnected at least 6 times (4 of wich was on 1 attempt to reach a rep)
the newest crap has been your (dell employee) corolynn motzin(not sure of the last name spelling) called the fed ex hub were My xps7800 was being held at My request and changed the address, that was Friday 11/22)
I left My day job with about 3 mor hours of work left went to the fed x hib and found out My packege was not at the willcall/hold
I figure Iv lost about 10 to 12 hours of My time, wages at the day gig(over 200 dollors) and time that I should have been handling My side work so grand total of lost money is close to a grand,
so what is dell gonna do about this Im frustrated and rather pissed off, I want some kind of restituion, for My lost time and lost funds in a eamil and Vm to PDERonald_Vikas@DELL.com andRakesh_LR@Dell.com I would cancell the full order if dell screwed up My picking up the xps8700 well dell DID SCREW UP the pickup I think some major restition is in order wouldn’t you if you were in My place
I work for RockTenn corp all thire 260 plants use dell , dell got all the pc’s to the plant I work in without a hitch , so why cant you get 1 sent to a non corprate custermer
jeff asured Me you could do something about this Im sorry I dont have that faith in dell anymore, I feel Iv been lied to BS’d and just plt given a shit about(that bothers me knowing this system was 30 to 40% of My net take home I want to be treated fairly and I havent
dell has turned a well deserved( 4 years of saving) gift to Myself into a nighmare

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Kim Kennedy November 26, 2013 at 9:00 am

I ordered (4) computers yesterday from Dell. I tried to start canceling (1) computer (showing a delivery date of 12/27) within 1 hr. after ordering on 11/25. This was the beginning of one of the most frustrating experiences I have had in years. The customer service (or lack thereof) was amazing. I believe I took a trip around the world, twice. I hung up 2x’s because I was on hold forever. I sent (3) email requests to have Order# 509891574 cancelled. At 6PM on 11/25, unit was in processing.
As I expected, all was in vain. On 11/26, computer shows in production. Now I am sure Dell will tell me I can not cancel (without a charge). I will considering telling Dell to take all (4) computers and filing them in a very dark place!

Ki Kennedy
President
K & K International

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Ms.Major November 8, 2013 at 5:14 pm

I’m never buyin a dell again. Today was the last straw!!!! When talking to dell it’s like working a job. They ask u to do things to the computer as if u are a technician. This is the second replace I’ve had. Something is wrong with it. I bought all the warranty u can think of for thisComputer. They r not honoring their promise. Dell take customers for granite. But word of mouth is a powerful thing. The corporate rep had a nerves to first say I didn’t have coverage on my computer. Ok if that’s true y did u send a tech out to try to fix it. Lie number one. The next thing was the tech couldn’t get on base. So I had to get in my car and meet him at Panera Bread to fix the computer that didn’t get fix. End up call corp( India ) back today about that same broke computer. He wants me to trouble shoot it again , at this point I’m pissed!!!! I want a replacement. He tells me my warranty doesn’t cover a replacement. Lie number two. Remember I said in the being this is my second replacement. I’m about ready to go to small claims court.Plus sue for my gas money when I went out of my way to meet the tech who couldn’t got on base. That wasn’t my problem.

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Corey Major November 21, 2013 at 1:01 am

I need someone to contact me about this matter. Or I’m going to small claims court regarding this matter. Very upset customer!!!!!

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Thomas Evert November 5, 2013 at 12:35 am

Want to order a new computer but nobody can tell me what brand of hard drive will be installed. I want a Western Digital installed. Chatted with your sales department and they couldn’t tell what brand of hard drive would be installed or guarantee that a Western Digital will be installed. Why aren’t customers given the option of requesting a specific hard drive brand?

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Kimberly Popp October 24, 2013 at 11:42 am

I called “Customer Service” today to get the name of my deceased son-in-law off of their mailing list. Of course, I got someone in India who couldn’t grasp what “take this name off of your mailing list” meant. “Mailing List?”, she asked. I asked her to transfer me to someone in the United Sates. She told me she did not have that capability. Then she just started rambling about helping me with my order. I did not, do not and will never have an order with Dell for any reason in my lifetime, period. I will be sending my request by mail, wtih a delivery confirmation to the corporate office in Round Rock, Texas. Maybe an American born employee who speaks English as his/her first language will get the letter and take my deceased son-in-law’s name from their mailing list.

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Tom Baker October 19, 2013 at 10:59 am

The people at Dell and Dell customers/users should know what is transpiring with the technical support group in India. When a Dell user calls for support we are the old bait and switch routine. They will take you through several tiers or support levels making you think they are trying to resolve our issue but really just stringing us along with no resolution. They want you to think our computer problem is difficult even if it is really simple. They finally
transfer us to another department who tells us we must purchase a one year technical service contract for over $100. Or, they tell us our issue is so severe we must mail our computer (laptop) to their service department for repair. These support people in India are trained to make money instead of provide technical support. This morning I received a phone call from Dell Technical Support in India to inform me that the Windows software had been contaminated with a virus and I needed to allow them entry into my computer so they could resolve…..for a fee.!!!! I told him he was not to be believed and hung up.
Dell has got to take action to clean up this mess. They need to get out of India. These so called support people are being paid by Dell and only pretending to provide tech service. And, at the same time, these Indian support reps have been trained to take advantage of users by charging for unwarranted services.
The Dell Corporation needs to take action to esolve this problem and Dell users need to be aware of what to expect when contacting the Dell Technical Support group in India.
SUGGESTION: WHEN YOU HAVE A PROBLEM WITH YOUR DELL COMPUTER TAKE IT TO YOUR LOCAL COMPUTER REPAIR STORE AND FORGET ABOUT CONTACTING DELL SUPPORT IN INDIA.!!!!!!!!! They are onlyk there to suck you dry and waste your time.

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Jeff Molles August 16, 2013 at 5:26 pm

I am very frustrated and dissatisfied with how my fraud case is being handled. To me the case should be open and closed. If you guys actually record all the calls as stated by the call representatives you will see that it was not me who placed the orders. Nor was I residing at the address where the merchandise was sent. If the investigation is still under way I should not be receiving calls from your collection department but I am and I was informed that the case was closed and I am still being held accountable for the charges that were wrongfully made in my name. If the case had been closed shouldn’t I have been notified? I would like to talk with someone with the authority no offense.

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james August 1, 2013 at 11:20 am

Dont buy a Dell. You will be sorry.

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chris m September 23, 2013 at 3:16 pm

I am so sorry I bought a DELL

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harry July 1, 2014 at 8:05 am

trueeeeeeeeeeeeeeeeeeeeeeeee

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Colleen Huska July 26, 2013 at 6:33 pm

We purchased a Dell XPS 8500 in September 2012. Today I called for support when my computer was asking for a recovery disk. I understand that we did something wrong by being in an insecure website or who knows what. I ended up paying for a 1 year service of software technical support. The problem I am having is I never received any disks with this computer. Your company had it already loaded or I had to download the programs. They could not help me today but will send me a recovery disk. I am most upset because I had to agree to pay for your services even when this purchase was made less than 1 year ago. I believe I should get the recovery disk without having to pay for a years worth of tech support. Needless to say I was transferred and spoke to 5 different people, and spent 2 hours of my day without any results. I really don’t expect any answers from your company but I do hope you can improve your customer service to loyal buyers

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PETER TESORIERO July 17, 2013 at 5:35 pm

I AM NOT AT ALL HAPPY WITH MY DELL COMPUTER AND IT HAS NOT WORKED PROPERLY SINCE I PURCHASED IT. I AM REQUESTING THE REPLACEMENT OPTION MY PURCHASE. PURCHASE ID: 2003057032593- ORDER #930991414. CUSTOMER# 123515231. IF NOT PLEASE REFUND MY MONEY IMMEDIATELY. THANK YOU FOR YOUR ASSISTANCE. IT WAS PURCHASED ON 2/18/12- SERVICE TAG 2JV0RS1. I WANT TO SPEAK TO MICHAEL S.DELL ABOUT HIS DEFECTIVE PRODUCT AS SOON AS POSSIBLE.

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Denise Simon June 13, 2013 at 2:44 pm

Your technical support representative hung up on me today. Why? I am trying to resolve an issue and he started screaming at me when I asked his name he hung up on me. I want an explanation.

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