Costco Corporate Office

Costco Corporate Office Address

Costco Wholesale Corporation
999 Lake Dr
Issaquah, WA 98027

Contact Costco

Phone Number: (425) 313-8100
Fax Number: (425) 313-8103
Website: http://www.costco.com
Email: Email Costco

Executives

CEO: W. Craig Jelinek
CFO: Richard A. Galanti
COO: Joseph P. Portera

Costco History

Costco was founded in 1983 by James (Jim) Sinegal and Jeffrey Brotman.  Their first store was located in Seattle, Washington.

In 1993, Costco merged with Price Club, effectively doubling the size of the company.  The executives from both companies never saw eye to eye and they split in 1994.

In 1997, the company name was changed to Costco Wholesale.

Costco is currently the fifth largest retailer in the US and is also the world’s largest wine retailer. Their major competitors are Sam’s Club and BJ’s wholesale.

Besides the US, Costco has locations in Canada, Australia, the UK, Mexico, Taiwan, South Korea and Japan.

The Costco corporate office is located in Kirkland, WA.

 

{ 91 comments… read them below or add one }

Deb April 14, 2014 at 3:51 pm

I would like to ask CostCo. to consider a store in Kearney, Nebraska. Number one, we are centrally located in the state! We are a progressive town of 30,000 but grows considerably during August to May college sessions. We have two hospitals, a University, a Community College and several manufacturing companies. Thank you for your consideration.

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Akash April 11, 2014 at 5:05 pm

Hi,
I am writing with regard to the widely used product that is abruptly discontinued by costco and despite repeated requests at the costco, I don’t see it back in the store. Today again when went to the membership desk to inquire about when the product is coming to store I was given a slap on the face that forced me to reconsider my membership at costco. The person at the member’s desk (ms. Nicole) told me that all I (member) can do is to keepon requesting the product and if the costco administration decides to bring it back then it will come back. I left the store much disappointed and thinking that costco administration is teating its members nothing less than a beggar who has to keep begging and the mercy of administration will decide whether the product will be back in the shelf or not! Is this the corporate philosophy and business model of costco? if yes, then costco is set for a doom. The product I am looking for and which is always available at Sam’s club, walmart, or any other store and is in the category of product that is consumed multiple times every day and in which category you have other items that are not in my interest and moreover, you did had the product in your store but one fine day you decided to discontinue it because perhaps the manufacturer did not agree to your greedy profit making policy. The product is Lipton Orange Pikoe Tea. You have more than 8 variety of coffee but not a single black tea in your store and to get one that was already there a member (and I am sure many more!) has to beg repeatedly. Answer me this: why should I be a member at costco if all I become is a beggar and loose my self respect and not get the product for which costco doesn’t have to go to moon for harveting? I am highly dissatisfied with this greedy attitude of costco that doesnt count the items of need rather only put costco’s own financial gains. This is a warning to all the other members and future members to be aware of costco’s greedy, deceptive and lying attitude. Once a member, you will be beggar at their corporate policies even to get a bag of tea!

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Gabe Nunez April 10, 2014 at 11:02 am

I think Costco California should waive membership fees for everyone. I have been a life long resident in California, worked everyday, paid my taxes and pulled my own weight. I recently found out that Costco California now accepts Electronic Benefit Transfers for customers on social aid benefits. Here is where I think that Costco California needs to open their stores to everyone and become a non-membership entity. You see since I pay taxes out of my labor earnings, that means that my taxes support families that may be experiencing an unfortunate life event in the loss of a job or other such experience. So if a large corporation such as Costco is in support of these entitlement rights then I believe that they should follow suit and lose the membership requirements. You see I the tax payer loses on both ends. I pay my tax burden which in turn pays the Aid Benefits that are disbursed to our other unfortunate citizens who reap the savings two fold. Social aid benefits pay for those persons shopping with tax payer benefits at Costco and I pay for my membership out of my own pocket. So I lose twice. I pay for their membership as well as support their entitlement programs. So, In this new world of social engineering and with Costco feeling the Love, I believe that Costco California should follow suit and “level the playing field”. Get rid of the membership fees. Just saying.

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tom sweet April 1, 2014 at 7:21 pm

i have talked to many of my friends and we all agree it would be great if you would letter the light poles in front of your stores becsuse of the way your parking lots are laid out if your not careful you can exit the store and forget where your car is especially us seniors thank you

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Larry April 1, 2014 at 1:50 pm

Hello,

There is a problem with the application process on the Costco application website. On a survey it states: Have you served MORE than 180 days of military service or left with service connected disabilities? The statement should be LESS than 180 days…….
If you are a military veteran and served 4 years, you do not want to answer “yes” to this question. Thanks.

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Joseph Lilly March 30, 2014 at 6:25 pm

Dear Costco Executive Team:

I am making this post on Costco’s corporate website and mailing a copy to the executive team in the hopes that someone from Customer Service or Loss Prevention will see it and explain to me why I was treated as I was today, as well as generate awareness of some potential liabilities that may exist within the (apparent) customer service culture at Costco.
I was shopping this afternoon (March 30, 2014) at the Costco located at 2400 Five Lees Lane, Woodmore Towne Ctr, Lanham Maryland, and had a very upsetting experience when I was leaving the store. In general my family and I shop at Costco at least one a week, often more. Today we made our usual trip for the week. We stopped in the store’s Food Court for lunch before heading out. My wife had gone to the Photo Shop to wait for a toner cartridge refill, and as I was getting ready to take our children to the car to wait for her, I realized that she had the receipt with her.
Having worked for years myself in retail, I understand the nervousness that can occur when someone takes a full cart of paid-for merchandise back the wrong way past the registers (which is generally impossible to do in a Costco because the ropes are almost always up in the closed lanes which appears to be an effort to purposefully prevent cross traffic between the two areas of the store). I am very familiar with Costco’s policy to check customer’s receipts at the door. My plan of action was to explain to the employee at the door that my wife had the receipt and was still in the store at the Photo Counter while I was loading the car. As I approached the door, the female employee at the exit began inspecting my cart and I told her “My wife has the receipt right over there. I’m just taking the kids out to the car.” Her reply was “You can’t leave without your receipt.” Being rather frustrated in general with the long wait at both the Food Court and the Photo Shop thus far, I replied with an apologetic smile and said “I’m sorry, but actually I can,” and began to walk past. She physically grabbed my cart of (paid-for) goods with her hand and stopped me dead in my tracks, asking “Oh? Well how are you going to do that?” At this point it was clear to me that she was prepared and determined to deny me the ability to leave the store with my purchases.
I will assume here that Costco uses a digital recording video surveillance system (which is generally standard practice for most retailers of its size) which monitors the entrance and exit doors to help deter actual thieves. This (initial) attempt to leave the building occurred at approximately 1:00PM EST. I will be the customer in the black jacket, grey pants and visor with two children and a cart of merchandise.
I was initially stunned by her response, and I asked her to get the store executive that was on duty for me. She guided my cart to the side, back in the store, and continued to check other customers out while ignoring me. I must admit that many of the other customers were staring at me at this point and it was a somewhat embarrassing situation. She made no further offer to help me or give explanation for her actions. I had to return to Customer Service myself and explain that I had just had a very bad experience at the door, and I would like to speak to the store executive that was in the building. The employee at Customer Service radioed for a manager, and a nice gentleman named Jason came over. I explained to him what had happened at the door, and that I was completely unhappy with the response of the person in denying me the ability to leave the store. In my past experience, this is what other retailers (or more specifically their Loss Prevention/ Asset Protection departments) may refer to as a “bad stop”. I am not a lawyer and do not pretend to be, but as a former Loss Prevention executive myself, I have read some of the laws in the State of Maryland regarding theft, shoplifting, and the rights of customers. To be honest, I could not believe what had just happened.
Jason explained to me that it was Costco’s policy not to let customers leave without a receipt, and that he himself had, on past occasions, “chased customers into the parking lot to get their receipt” (his words, not mine). He also stated that it was part of the membership agreement that I had signed. He advised me to return onto the sales floor of the store and get the receipt from my wife, which I in fact was forced to do before I was allowed to leave the building several minutes later. Now, I understand that there may be some ramifications that Costco can enforce on customers who may decide to run through the doors without showing their receipt as a general practice (it is, after all, a membership organization), but I’m not sure that physically keeping someone from leaving is one of them. And in any case, I would hope that these ramifications would be delivered under extreme circumstances, instead of as a de facto replacement for customer-oriented service-friendly conduct under circumstances such as these.
My family members have been multi-generational customers of Costco since the Price Club days long, long ago. I was added on to my parent’s membership account when I was still in college (also many, many years ago) and we have never let our membership lapse in over 20 years. I feel in all of this time that I have not signed anything that allows an employee of Costco to grab my cart of paid-for merchandise and deny me the ability to leave the store. I have not experienced this with any other Costco before, and in fact my wife had a similar experience at a different location once where she accidentally threw her receipt away with some trash. The employee at the door listened to her explanation, smiled, and told her to go on ahead, and have a great day. If what I experienced today is indeed the corporate policy of this company, then a few thoughts occur to me:
1.) This policy is not being enforced consistently across the company, and Costco’s operational execution is largely not consistent across all levels and all markets within the company, which is an operational opportunity.
2.) That this kind of encounter has the possibility to generate unnecessary liabilities from a Risk Management or legal standpoint for the company, which can therefore a potential impact on the financial profitability of the company (again, I am not a lawyer and am only making a general assumption about my perceptions on something from a customer’s point of view). What if, heaven forbid I was in fact a criminal and this exchange resulted in a confrontation that caused an injury to the employee or another customer? Or, were I not a criminal (as is the actual case) if this situation were still to escalate and similar unfortunate events occurred?
3.) Is Costco so focused on preventing loss from external theft that they are willing to lose future revenue from decades –long customers to do it? In other companies, door employees are an impression of control, used as a deterrent and not as an aggressive policy-enforcement entity. I was under the impression the same was true of Costco until today.
4.) What happens to people if there is a lost receipt (similar to my wife)? Was the employee who let her leave the store subject to disciplinary action? Or what if a register malfunctions and there is no receipt to provide? Or an employee forgets to hand the receipt to the customer? Would this door employee then plan to keep my cart of goods while I waited for a bank statement to arrive? Or for me to go through all of the other hassles associated with getting a reprint receipt before I can leave?
It is my greatest hope that this is indeed not how Costco chooses to operate its business, because I would like to give Costco the opportunity to retain me as a customer for several more decades (I actually like the stores in general and have had positive experiences in the past). I cannot, however allow myself or my family to be treated in such a way again. I would like for a representative from corporate Costco Customer Service or Loss Prevention to reply to this letter, and I would like to make the following recommendations for general consideration:
1.) A letter of apology should be sent to me from the store (signed by hand would be a nice gesture of genuineness on the part of the company) for the experience that I had in their location today.
2.) A letter should be sent to me from Costco’s Corporate Office explaining in plain English exactly what legal rights Costco has over me if I choose to shop in their stores again.
3.) Costco should review its current curriculum of training for employees who are stationed at the exit door, to include input from it corporate Customer Service, legal, and Loss Prevention departments to evaluate if any changes need to be made to clarify and communicate what employees are empowered to do in the execution of their duties, and what they are not.
4.) Evaluate the staffing allocation at your stores for this particular position. It is a common occurrence to be in a Costco and the cue for exiting via the current receipt- verification process is several minutes long because of the amount and/or speed of employees dutifully checking receipts, compared to the number of customers who are trying to leave.
5.) Review the link on your corporate web site for making email contact. As of this moment, it is a broken link and I get a message containing the text “Gnarly, dude” when I try to send you correspondence. How disappointing.

I would like to thank you for taking the time to read about my experience today at one of your stores, and my very serious concerns as well. I also greatly appreciate any considerations that you will give to the recommendations that I have made above. I appreciate your time and hope you have a wonderful day. I hope to remain,
Very Truly Yours,

Joseph Lilly

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David Woodward March 28, 2014 at 2:20 pm

This Email is regarding the recent Costco refusing shipments of peanut butter products and owing to previous contamination and current, apparent oil drippings.

I understand that court referees must be obeyed. Also, I understand that even if the hungry among us need protein then it is expensive owing to logistics.

This is an embarrassment and wondering if needed to be. Indeed, COSTCO may have bolstered their image if having had a more considerate attitude.

Denying tons of protein to those who could benefit is almost criminal in my opinion. COSTCO could have participated in making this outcome better.

This product was found to be safe and if leaky. So many would have benefited from this product and under any circumstances.

This viable food is being afforded a decent and $60,000 funeral.

COSTCO is new to me in Knoxville and would shop there if not already with SAM’s. I’m not angry about this but truly is a shame.

Respectfully,

David Woodward

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Nemo March 28, 2014 at 11:51 am

Shame on Costco for wasting all that peanut butter. Disgraceful and a permanent stain on your name. I am seriously thinking of canceling my membership.

A longtime member

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Melissa Miranda March 28, 2014 at 10:33 am

Iam writing concerning your warehouse in port chester,ny i went just to develop some some photos ,when i got to the counter i saw a young man sitting by the computers to develop photos so i stood there just to let him finish what he was doing 8 minutes later i get nothing finally he looks up and signals me with his eyes i was upset i didnt even get a hello when i started asking question thats when he came up to the counter nia than answered some of my questions but at the same time i felt like he was rushing me and would just give me one worded answers so i quickly just said thank you and walked away i will no longer be bringing my photos to your photo department horrible experience will go to walgreens down the street thank tou costco for having the “greatest” employees

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Kay Bruce March 27, 2014 at 7:37 pm

I had a very embarrassing and humiliating experience at your the Katy, TX store this afternoon, March 27, 2014 around 3:30 PM. It is hard for me to believe that what follows is condoned and accepted practice by Costco. I request a formal apology for my experience.
I purchased $200 worth of merchandise. As I was exiting the store and presenting my receipt to the young man checking the receipts, he singled me out to ask me in front of other shoppers waiting to leave requesting to search my purse.
I had never have been asked this in any of my shopping experiences at Costco. I was carrying a small Coach purse, which could not hold or conceal any of the bulk products you carry. I told him that I did not see why he wanted to look in my purse and I was not aware that that was Costco’s policy. I’ve been a Costco member since 2001. This was the very first time I had ever been asked to open my purse and I’d never seen this done to any of your other customers.
After he highlighted the receipt and handed it back to me, I proceeded to exit the store. I stood by the exit to observe whether he was going to request to check the other women’s purses, and he did not. I asked 3 different women exiting your store if they had been asked to have their purses checked and they all replied with “no” and were surprised that I even asked them that question.
I returned to let the young man know that I did not see him check anyone else’s purse, and he yelled back at me “yes I did Ma’am; I checked all of their purses”. I told him that I had asked the last 3 women who exited the store if they were asked to have their purses searched and that none of the women I asked had their purses searched. I told him I was going to go ask the woman that was taking her merchandise to her car to come back and vouch that she had not been asked. I decided to put my merchandise in my car and when I returned from the parking lot, he had already gotten a front store supervisor, named Jo-C. She approached me and told me that the reason he asked to search my bag was because he thought I was an employee. Well, that was not true, since he never asked me if I was an employee or mentioned that as an employee he must search my purse. There was nothing in my attire to indicate that I was an employee. I told her that she knew that was not true. I wanted the young man to apologize for embarrassing and humiliating me in front of the other of customers who live in my community. She said I was upset and would not let him apologize to me. She told him to go to the back of the store. I asked to speak to someone with more authority than her and she got the front store manager, Rosie. Neither one would provide me with their last names; they would only provide their first names. The young man’s name was Gunner, again, no last name. Rosie apologized, but I told her that the young man needed to apologize, but she refused to let him do that. We went around in circles, and she told me he was usually in the back of the store. She wanted me to provide all my information, including name and address, and she would submit to corporate office, but I couldn’t get their last name, so I declined and decided to submit this comment/complaint. I am very upset since I’ve always had good experiences at Costco.

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stephanie perez March 27, 2014 at 7:16 pm

I respectfully request that you stop funding Boston Children’s Hospital in light of recent events that have demonstrated their hostility to Christian families.

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Reika Michiko March 26, 2014 at 5:15 pm

Dear Costco :3,

Being a Sams Club Plus member and unhappy with their discounts I decided to visit your Brandon store and see about switching memberships.

The following is the information I recieved when I expressed this interest to your customer service, in front of a supervisor:

“Well our membership is $55 or $110 a month instead of Sams $45 or $100″

That is all.

-Reika

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Reika Michiko March 26, 2014 at 5:16 pm

Year*

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Maude morelli March 22, 2014 at 3:20 pm

I would really like to see a Costco open in the N Ft Myers
area. I realize there is one in Ft Myers. But its not that con ient.
I understand a new Sam’s club is opening in our area and they
could use the competition.

Sincerely
maude morelli a loyal customer

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Mr. Briggs March 20, 2014 at 7:25 pm

My membership number was changed by the Antioch staff with either my or my wife’s permission. A supervisor or manager sign-off was not required!!!

The person responsible was per the supervisor Derick. I have recommended he be fired for inappropriate comments to several supervisors who confirmed said comments with other Costco employees. What this means is that your employees can issue a membership card for their friends which enables them to fraudulently charge purchases to member’s account linked with Capital One or American Express credit cards.
I will be alerting American Express and Capital One about this security deficiency and potential for fraud.

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Wilver Barnes March 13, 2014 at 3:43 pm

Costco has a business model that runs itself. The warehouse I worked in had an alcoholic, Bob Kyle supervising foods. Kyle got fired from the grocery store as a manager for drinking on the job and he fell into Costco. Bob later got promoted to Eastern Regional Marketing Manager and if he is alive is probably due for a liver transplant. Being on the road traveling he can now drink all he wants while on the job. Like I said the business runs itself. Ed Pellitier was our party all night coke addict Merchandising Manager. He would brag that he had not slept in two days and often stated during business hours that he wanted to to go to Desert Storm so he could kill someone. The Membership Manager who was fired for stealing money, also cheated several of his own people by not paying them for the hours they worked. The Warehouse Manager, Dave Brunner, was a fired Price-Club warehouse manager and was later relieved of this Costco warehouse. He now manages a warehouse out in California, but I don’t know how. The Receiving Manager was a hot head and quite capable of potentially clearing the place with automatic gun fire. At the top of this scrap heap was a Harvard educated senior vice-president Richard Lazarus who was charged with insider trading after selling his Costco shares when he knew the stock was about to tank before the general public knew. A northeastern liberal who thought he was entitled. He graduated in the top 10% of his class, and never learned anything. Brookfield, Connecticut warehouse 1992. Yea, Costco is a great company unless you have worked there.

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Dennis Waldschlager March 6, 2014 at 6:03 pm

I am a consumer that likes your operating business model where the employees are treated fairly, and compensated as well. I live in Springfield Mo. where there is 2 Sam’s clubs and a Super Walmart on every corner. For the life of me I don’t know why you haven’t put a store and warehouse here, there is diffidently money and sales to be made ,also a work force to pull from. Our closest Costco is St. Louis, Kansas City,. Please look into the prospects of a store and then a ware house. I think you could pull sales right out of Walmart’s pocket. Thank-you for the opportunity to voice my thoughts .

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lorie kerekgyarto March 6, 2014 at 12:43 pm

I was just shopping at our Costco store here in Toledo, Ohio. I arrived shortly after the morning opening of the store. I am handicapped and really have a struggle walking. I shop by motorized shopping carts normally. The last few times I arrived at the store on Central Avenue in Toledo, OHio I was not able to do my shopping due to no carts. This is entirely uncalled for in a store of this size. Handicapped people are people, too. My husband also found no available handicap parking spots, either. This is outrageous for a company such as Costco. They get good money for us through membership and I and my husband are Executive Members and they should have enough carts for their handicapped members to shop. I am very disappointed in this store and would like others including the Costco stores to know ” handicapped people are people, too , and we deserve the opportunity to shop, too.”
I expect the next time I shop at this Costco that someone would have read my message and get the store more shopping carts for the handicapped so we can do the normal things in life that we need to do. I would like to shop for my family just like anyone else.

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lorie kerekgyarto March 6, 2014 at 12:49 pm

Shopping at Costco is a struggle for people in the handicapped community.

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Allie March 13, 2014 at 2:20 am

First this post makes me a little irritated off the bat. Costco has no say in the handicap parking spaces, it is determined by factors deemed out of Costco or any companies control. It is based on ADA laws and others, as a handicapped person you should know that. As well that each building has at least the minimum requirement of motorized carts. Most Costcos see over 250 people every half hour, you can no possibly have that many carts for their members. Plus insurance will cover it if is in need. Please do not be ignorant and blame Costco for following ALL laws. Also the membership is their main income. Look at their mark ups, there is hardly any. Your shopping at a warehouse, not Macy’s.

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Bumas deco March 5, 2014 at 3:21 pm

Dear Sir.
We are gold dust mining company from west Ghana. Now we have in stock large Quantity of Gold Alloy,Gold Dust & Gems for sale interested to buy can contact me for more info. We have 23caract Gold Dust.

thanks
Mr.Deco Bumas
Tell.00233-24420XXXX
decomteXXXX@yahoo.com

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Michael Lackman March 4, 2014 at 1:59 pm

I purchased Shaw carpet in 2008. I was told there was a 10 year wear guarantee.
In Sept of 2003, we made numerous calls to our local Costco store to ask about the Warranty as the Shaw carpet had not held up. The fibers have become frayed and unraveled in traffic areas. We were told by the store to call customer service. We called them and explained the situation. They referred us back to the store manager. We called the store but were not able to speak with the actual Manager but again we we were referred to customer service. This went back and forth several more times. We finally were given a contact number for Shaw Carpets. We called and were told we would have to pay $250.00 to have someone come out and inspect our carpets. We were not agreeable to that demand. We were asked many more questions and then were told that this could take a long time but someone from Shaw Carpet would get back with us. That has been 5 months ago. I have sent three emails to Costco customer service that have not been answered. I am having the poor quality Shaw Carpet which had a warranty that seems to be worthless, removed from my home this coming week 3/10/14. Costco customer service has been horrible. I don’t find them to be an honorable company. So much for my 5k worth of defective Shaw Carpet. I’m sure we won’t be compensated, but, I will tell this story for years to come. Shame on you.

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David Carter March 3, 2014 at 5:45 pm

I see Friends of the Earth is mounting a big drive to discourage you from offering GM salmon in your stores. Nobody has ever been harmed by a GMO and as a scientist I find the Frankenfood hysteria alarmist and troubling. How do we feed 9 billion people on this warming planet if we don’t use science to improve productivity?

I’m no fan of Monsanto owning the food chain, but if you can grow bigger farmed fish that tastes the same and uses less resources, congratulations! When can I try it?

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Christy March 2, 2014 at 9:15 pm

Hello – I was hoping that someone is looking to putting a costco in my area. We currently do not have a wholesale type club anywhere near us . I am located near wooster,oh and believe a place like your would do great down here. Thank you.

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Cheryl February 28, 2014 at 11:14 am

I order supplies for our company through the Costco Business Center located in Morrow, Georgia. After 2 weeks of attempting to locate a particular item for shipping AND speaking to the General Manager, Dennis, who was quite rude, I gave up. We will be ordering our business supplies from another supplier from now on.

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Mr mrs edgardo Chavez February 27, 2014 at 10:29 am

A letter of Thank you,

Dear Mr Rob Leuck,
Thank you very much for making the time to resolve my issue with one of your warehouse, in where I lived and shop. I’m very sorry if I might have use the word discrimination , which totally was not a factor in this matter at all. Now I realize is just a lack of better communication .
Now I can honestly say , being a member of Costco since the 90″
to this day and maybe will continue for another 20 years, it’s worth it . For a small fees of being a gold member , the money we save for our food and not to mention electronic etc,
everything your household need Costco have it.
And if you own a small business like I did when I was in New Hampshire , you can also buy all your supply from Costco . Listen I learn a lesson from my unfortunate experience last 2-17-2014, don’t blame the whole company
that’s been serving you and help you save money for so many years, because of 1or 2 staff
Who’s not able to understand your point and principle of life.

And a big company like Costco they have a person like Mr Rob Leuck who’s able to be calm
and fair and professional who’s was able to resolve my issue in a very fairly manner. I want my family and friends nationwide please I’m okay now. Do not cancel your membership with Costco , they’re okay in my book. I’m giving them a second chance, everyone deserve that.

And Roc Leuck sir , thank you very much for your time of calling me and helping me resolving this issue. With what I’m gone through in life , I deserve to given a little of someone time . Thank you , god bless you and hope everyone in Costco realize what a “Great Team Leader you are”.

The Chavez family

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Hollie Jackson February 24, 2014 at 6:48 pm

Hi,

My name is Hollie I was at the Costco in Bloomfield Hills on Telegraph a couple of weeks ago. I went because I needed to renew my membership that had expired December 31st. I asked the person at the desk if I renew this today it will not expire until next February right? She said no, it will expire December 31st. I said well that doesn’t seem right I am paying $110 for a year membership and I only get 10 months. She reply’s back to me if you renew march 1st then you will get a full year. Again I replied this doesn’t make any sense. She says to me it is like a gym membership. Then a man his name was Po was harassing me when I replied we can’t afford this and he said well you had no problem paying your membership the last 2 years and then said did you get your Costco rebate check and I said yes and he said you should be using that towards your renewal and I said we got it in August and I needed the money. He replies again well you should have saved it for your renewal. I was very upset, My husband works very hard, but with four growing kids it is hard and we struggle. We don’t want to throw our money away per say. We love Costco, but if there is not a change in this policy we will take our business to Sam’s Club and our families said they would do the same. It doesn’t seem fair that you charge people $110 and when they can’t afford to pay it the month it expires you get penalized 2 full months. When you pay for renewal it should expire the same time the next year. I am very upset and disappointed in Costco for the policies and the way I was treated.

Thank-you,
Hollie Jackson

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Allie March 13, 2014 at 2:23 am

She is wrong. There was a lawsuit about it, it will start when you renew.

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Mr mrs edgardo Chavez February 21, 2014 at 8:37 am

I want the CEO at Costco and members to read this comments , in feb 17th my husband drop off his truck to Costco automotive dept. for what supposed to be a tire rotation check up as part of warranty for buying the tires from them. After 1/12 hrs later, my husband was told his truck was ready, as he was driving away from the garage , approx. a few yards away, he notice the passenger side side mirror is crack. He immediately return to Costco garage and inform someone, then an employee told my husband that no it didn’t happen in the garage in our care, according to him, the camera didn’t show it happen. I try to call to regional manager leaving him message twice no reply, his name is Rob and the manager at that warehouse location in Potomac mills in woodbridge va . The same excuses no it’s not our responsibilities because the camera didn’t show that we did it.
One of the staff in the garage made a statement to my husband that day, there was a tow truck that was dropping off a flat tire car in the premises , there is a chance they have bump into my husband rear mirror. But according to the manager Thomas boles this is not Costco responsibilities either. Even though the vehicles are both in front of the garage where the customer park. We didn’t expect treatment from Costco . It really leaves a bitter taste in out mouth. We give them a long ,long loyalty as a member for 3 states and more than 20 years.
And this is how they handle us. Therefore we are canceling our membership and we will encourage all our family & friends around United States to do the same.
Both my husband and I , fell they way they deal with us simply a little discrimination maybe because of our last name Chavez , maybe if our last name is jones or king or carter maybe we will not have a problem to be taken seriously.
The damage of my truck is not highly expensive to repair, probably around $300-500 , but it’s the principle of it. My truck was in good shape when it was drop off to them, then 1-1/2 hours later I’d damage. And no one at Costco had taken a responsibilities about it.
As big as Costco for them to try get it away with this one. Shame on them….
Please share this story to everyone that you know. Lesson in life.

The Chavez family

Reply

Ivania Gomez February 19, 2014 at 11:10 am

Hi! My name is Ivania Gomez I represent a group of small farmer, about 32, Families, that looking for a buyer of CHIA. we have 1,500 TON 3,300,0000 LB ready to export FDA documents approved. if you need more information please contact me at 786-2513837
thanks
Ivania

Reply

Vicki & Paul Nannizzi February 17, 2014 at 5:03 pm

Dear Sir
The TV that we bought from Costco went out 12-30-2013, exactly 2 years from the date we bought it (12-30-2011). My husband call on 12-31-2013 to their CONCIERGE service. The beginning of our calls to and from Concierge service (case 5286807). They finally called and wanted pictures of the TV’s screen when it was on. I sent about 5 pictures via email with the case number on each email.. Finally on Jan 17, 2014 a nice young man came out with the repair box to fix the TV. Company supplying the parts, sent the wrong part for my TV. This young man thought that it was the screen, not the parts. Jan. 20 2014 another 2 men came out with the “right” parts, and put them in. Still didn’t work, and they felt that it was the screen. They said that someone would be calling us. We have receive a number of calls, and finally one telling us that they would be sending us a new one, and a box to return the old one. It is now Feb. 4 2014 and we still don’t have a TV. I am not sure where to put the blame, but I am not happy with the SLOW service that we have gotten. This was a PHILIPS TV, that was put on our American Express card. My feelings all of this should have been taken care in a timely fashion, which it definitely not this case.

This TV was on about 3 hours a day, 5 days a week. It was never abused, and still had the plastic on the base.

It finally arrived on Thursday Feb. 6th. Husband got it hooked up, and the color and the picture was terrible. So he called Costco’s CONCIERGE for help. They weren’t familiar with the Philips, and they hooked a 3 way phone call with Philips, hubby, and Concierge. With this, the picture did get some what better, but still not good. I watched it Friday , Sat. & Sunday. When my husband went on (2-10-14), and turned the TV on the screen was BLACK. It would not turn on, there was nothing on the screen. The box that the TV came in said RECONDITIONED. Isn’t it supposed to last more than 3 days??? The Philips TV (that wasn’t working) was returned on Sat. Feb. 9th. Husband called Costco Concierge Service again today, who contacted Philips of the problem. Philips is going to contact their CONSUMER AFFAIRS DEPT. AND WILL GET BACK TO US. ”
AS of today February 17, we still haven’t heard back from Philips or the Concierge service.
I feel that we have been very patient, but have not received a TV that has worked more than 3 days.
I am not a happy person, and feel that we’ve gotten a complete run around.
I have written this with the hopes that you might help to get us a T.V. that will work.
Thank you for your time in reading this email.

Vicki & Paul Nannizzi

Reply

Debbie Roseberry-Odom February 17, 2014 at 12:11 pm

Mr. W. Craig Jelinek: I recently became a member at your store located in Charleston, SC. I had been a business member some years ago, but moved out of the Atlanta area into an area with no Costco; therefore, I let me membership expired. I was greeted by a young women who helped me sign up again and actually found my old membership. She was an absolute delight. During this trip I purchased a crock pot and when I got back to the house to open the box part of the items were missing. Upon my return to your store a couple weeks later I was greeted by Jackie who said my account was frozen. We found the problem and it was easily correct by Jackie and your store manager, Glenn Hough. I was completely surprised and stunned at how quickly my problem was taken care of and wanted to commend these people on their work ethic and customer service. My only negative comment was I can’t find anything in your store. I am also a member at BJ’s and Sam’s and their stores have the items listed at the front of each aisle making it easy to located what I need to purchase or what I am looking for, but Costco does not. I told your manager this at the Charleston Store and he recommended letting the corporate office know. He told me they get a lot of complaints about this same situation.

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Terri King February 13, 2014 at 2:55 pm

I recently bought a $945.00 Thosiba computer from Costco and have a 2 year warranty. I had a problem recently and a tech support rep gave me bad advice and after she did a “refresh” and switched 8.1 to 8.0, I lost my programs, documents etc. I was then told that Costco was not responsible, passed on to supervisors (all of whom I have names and ID #’s) who informed me that Costco/their employee is not responsible for my loss. I need to speak to someone at corporate and no one is returning my call
Terri King
410-245-XXXX

Reply

Robert Cohen January 26, 2014 at 3:43 pm

To: Costco Stores’s Corporate Office
999 Lake Drive
Issaquah, WA 98027 USA
Corporate Phone Number: 1-425-313-8100
Corporate Fax Number: 1-425-313-8103
Corporate Email: info@costco.com

From: Robert Cohen
XX Grassland Street
Lexington, MA 02421
Tel # (781)863-XXXX
E-Mail Addr: XXX@cohenpartners.net

Date: 26 January 2014

Subj: A CLASSIC CASE OF CORPORATE INEPTITUDE

Recently I received a brochure from Costco informing me of a multifunctional APP that would truly revolutionize the shopping experience. Being one who both recognizes as well as appreciates the positive impact that technology has had on our lives I immediately downloaded the APP to my Smart Phone in the hope that I would soon have an opportunity to experience the APP’s functionality as set forth in the advertisement: INTRODUCING THE COSTCO APP the text of which is shown below.

I did not have to wait long for such an opportunity when my wife suggested that we give this new APP a ‘test drive’ at the Costco Store located in Waltham (it being the closest to our home in Lexington). Upon our arrival at Costco we proceeded to shop for the items that we had previously ‘COUPONED’ into my Smart Phone. Once we had completed shopping for these ‘couponed’ items we proceeded to the Check-Out Area in eager anticipation of what we expected to be the ultimate in ‘High Tech’ check-out. With no coupons to fumble with and no need to scan a Costco Card through a reader we were putting the APP to the ultimate the test. We expected that given such technology Check-Out was going to be ever so smooth.

The store was very busy and as a result there were long lines at the Check-Out registers. Nonetheless, we waited patiently for our turn eager to show how technically oriented we were by presenting our Smart Phone with its Costco APP. As we reached the register, the cashier asked rather abruptly what is that as I handed him the Smart Phone. I responded rather impatiently that I had downloaded the COSTCO APP in accordance with the brochure that Costco had sent to me and wanted to use it to simplify the check-out process. The cashier was not too pleased when he said: ‘Buddy we do not have the hardware or software or whatever is required to process this type of situation’. You will have to get out of line and let someone else check-out’.

I said in no uncertain terms that Costco clearly wanted to adopt 21st century technology by creating/offering an APP to revolutionize the shopping experience. That being the case when the APP was rolled out the Costco Stores should have had the necessary hardware/software in place and more to the point, cashiers trained in how to use this new technology. His response was that Costco should not have offered the APP without seeing to it that the stores were equipped to handle it. To which I replied that is not my problem. I had acted in good faith and responded to Costco’s offer to download the APP and had every right to expect that I could use it at this store.

Needless to say there was a lot back and forth dialogue between me and the cashier. Emotions were running high. I was accused of holding up the line. Customers behind me were getting impatient. It was a most embarrassing situation to say the least. I truly wanted to make THESE purchases but had no Costco Card given that I was expecting to use the APP. Finally the store manager was summoned and naturally he was told of the difficult situation that I was in through no fault of my own. In the end he had to perform a time-consuming search of the store’s customer data base to locate – in this case – my wife’s Costco Card the picture of which had to be verified using her driver’s license. Ultimately we were able to make our purchase the old fashioned way that is to say having to forgo the use of our newly installed APP while the cashier entered my wife’s Costco Card Number manually.

This wholly unpleasant experience is a classic example of CORPORATE INEPTITUDE. As far as I am concerned ‘heads should roll’. The APP should never have been advertised until the stores were equipped to deal with everything as described in the advertisement shown below.

Regrettably yours,

A dissatisfied customer

Introducing The Costco App

• SHOP ONLINE Get quick access to online product descriptions,
shipping info and reviews
• EASY COUPON REDEMPTION To redeem offers, simply show a coupon displayed on your phone using the Costco app to the cashier.
• PUSH NOTIFICATIONS Receive hot buy or special offer alerts
• REFILL AND CHECK PRESCRIPTIONS
• LOCATE THE NEAREST COSTCO
• VOICE SEARCH Quickly find online products using the power of your voice
• SPEECH TO TEXT Dictate a shopping list to your phone
• SCANNER Learn more about products, offers or articles in The Connection by scanning product images and QR codes
• UPLOAD PHOTOS FOR PRINTING
• INBOX Easily locate notifications in one folder Under the More menu

Reply

Allie March 13, 2014 at 2:30 am

The apps are for coupons not your membership.

Reply

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