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Costco Corporate Office

Costco Corporate Office Address

Costco Wholesale Corporation
999 Lake Dr
Issaquah, WA 98027

Contact Costco

Phone Number: (425) 313-8100
Fax Number: (425) 313-8103
Website: http://www.costco.com
Email: Email Costco

Executives

CEO: W. Craig Jelinek
CFO: Richard A. Galanti
COO: Joseph P. Portera

Costco History

Costco was founded in 1983 by James (Jim) Sinegal and Jeffrey Brotman.  Their first store was located in Seattle, Washington.

In 1993, Costco merged with Price Club, effectively doubling the size of the company.  The executives from both companies never saw eye to eye and they split in 1994.

In 1997, the company name was changed to Costco Wholesale.

Costco is currently the fifth largest retailer in the US and is also the world’s largest wine retailer. Their major competitors are Sam’s Club and BJ’s wholesale.

Besides the US, Costco has locations in Canada, Australia, the UK, Mexico, Taiwan, South Korea and Japan.

The Costco corporate office is located in Kirkland, WA.

 

{ 281 comments… read them below or add one }

Barry Maree September 29, 2014 at 9:42 am

Went inside a Costco store last week on Wed., In the process of buying a case of beer, I asked the employee which register shall I check out. I proceeded and he checked some one else before me.I asked why did he do that and he just laughed. RACIST It was #1166 store. North Plainfield store.. I spoke to someone in your corporate office, no call back, nothing. I think it is time to go public with this.

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Lena Brennan September 26, 2014 at 10:26 am

Good morning

Extremely disappointed at Costco wireless. I placed an order 9/12/14. No phone, no service on my current phone.
I’ve been without cell service for 48 hours, still don’t have shipping notification.

Your customer service warned me that the black out may last up to 24 hours. I guess they straight lied to me because you were afraid to lose the order. I would have never agreed to be without cellphone for over 24 hours. I missed important phone calls, can’t call my sick mother overseas.

Where is my phone?
Unhappy customer
Lena Brennan

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Anonymous September 25, 2014 at 2:08 pm

I am thoroughly disappointed in their manager, Michele in Livonia. I’m not sure how she became a manager to begin with. I have watched her interact with her employee’s and it is utterly disturbing. As a frequenting Member, on multiple occasions, I have seen how she treats the employee’s and how their demeanor’s change once she speaks to them. There are few great individuals that are at this location. I personally choose their lane whenever in the store. If they are not there, I turn around and leave the store. If they were to leave, I would choose another Costco to patronize. To see how their expressions change after she has spoken to them is quite disturbing to me. As a consumer, I am not pleased with Michele, she’s not the most pleasant individual to encounter. She is far from the warm invite that we as consumers look to receive when entering into such environments. It appears that she has many relatives employed there as well. It shows in there lack there of to pleasantly greet their customers, and treat us as though we are the consumers that choose to patronize this store. It’s okay to employee those in need, but it’s not okay to accept the comfort level, and not reprimand your employees for potentially running your customers off with such bad attitudes and slothfulness.

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Limar September 24, 2014 at 8:01 pm

Hi I am living in northern Virginia I am member with sam’s club for almost 9 years try to get membership with Costco as we’ll last week I went to Costco to which located on crystal city in Arlington VA the manager that work there I think she/he doesn’t care about the company Becuse I try to open account with Costco first of all I waited like 25 minutes to be helped the people that worked in customer service they just talking with each other and didn’t care about the customer finally when she called me the way that she talked with me was not right I just told her to pay attention to your work the company losing money she told me I don’t care when she said that to me I told her I don’t want a costco member if person work like you in this company I just want to tell some one who really want that the costco grows just go to that location than you will be judge it so many customer not happy with that location

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Rev. Philip E. Evans September 23, 2014 at 5:29 pm

Right now, I am thoroughly disgusted with CostCo and your so-called “Customer Service Dept.”. I have been trying all afternoon to find a way to purchase a membership, but your “online system” and your “customer service” apparently thinks all people live in nice little boxes, in big cities, with long numbers and fancy street names!

Well I don’t! I live in the country on a little dairy farm. We don’t have street names, we have county road numbers and for mail we have “Rural Routes” and actual mail box numbers. Evidently your big, fancy membership system can’t input those addresses.

I was a computer systems engineer for over 40 years and there is absolutely no excuse for this! I receive mail via the US Postal Service every day. I also routinely receive packages and shipments via UPS, FedEX, Motor Freight and DHL. They don’t have any problem with “Rural Routes” and “Box Numbey”, so why should you?

You also need to teach your so-called supervisors in Customer Service, that they are not being “good leaders” if they can’t get on the phone to IT and get problems like this solved! As I said, there is absolutely no excuse for not accepting “Rural Route” addresses.

Rev. Philip E. Evans
Comanche OK

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Barry September 16, 2014 at 1:35 pm

We have a new Costco going in here in Fort Collins CO, and as a veteran I will not buy a membership. I have contacted the corp. folks and they tell me no discounts for vets. If the other big box stores can give a veteran 10% why can’t Costco. Greed comes to my mind. Please tell all the veterans you know. I wonder how much the CEO makes. As a disabled vet I am low income ,how about you?

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Trever September 11, 2014 at 10:08 pm

I have learned of your firearms policy and am frightened that you will not allow good people the ability to protect each other and their families. Because of the violent criminals in our society; I will be canceling my membership since I cannot feel safe in your establishments with my family.

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mary September 6, 2014 at 11:27 am

I bought an apple pie at a Costco near us. We found two finger nails in the first slice if pie. It was so disgusting!!! Its been almost a week and haven’t heard from Costco. I did get my money back. They asked me to email pictures with my information and someone would contact me. Im very disappointed on how this isn’t taken serious. My daughter had these disgusting finger nails in her mouth!!! Very disappointed and now im just angry with Costco on how its not being handled.
Mary Lourenco
*****@yahoo.com
mbr#111762484151

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Joseph Martin September 5, 2014 at 8:42 pm

I recently worked for Costco as of this morning and was fired and was told I wasn’t productive enough according to the manager that fired me. I was working at the Costco in Colorado Springs on Nevada. I worked my but off each and everyday and was never told by anyone that I wasn’t being productive.

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Patti Morgan September 5, 2014 at 11:28 am

I notice Costco does stock some tools, why aren’t they carrying the Blazer torches
and soldering kits? The new Blazer Big Buddy torch is ideal for metal work, automotive
repairs, and cooking (think creme brulee)…. http://www.blazerproducts.com

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carissa August 11, 2014 at 3:41 am

Costco will not go out of business. There are plenty of American’s, myself included, who will continue to shop there. A business owner decides what they want to carry. Chick o’ filet opposes gays and that didn’t stop them from selling chicken to a bunch of over weight ignorant Americans… they are still in business! This is a Capitalistic united states and the one’s with money will keep ruling over all of our heads. Basically, Costco can donate to who they want, think what they want, sell what they want- THAT my FELLOW AMERICANS IS AMERICA!! Other companies do not do this merely so they can… you got it, make even moooore money. You can all cry about a book, meanwhile, Costco will open in the morning. Many millions like myself, who are not republican will continue to shop there. Maybe if the US of A wasn’t in a fight of creating such a divide in politics you would get over the American free choice of the political views the CEO’s who own and run these establishments have.

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james phillips August 7, 2014 at 5:24 pm

i work cosco when i was about 55yrs old when they first open store in norfolk va on popular hall road a whs specalist when first piece still went up was injured on fork lift now disable why no one will talk with me just want to find out when was hired my number 757-966-xxxx 2813 cedar cove lane need talk to some one pls

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ruby barraza August 7, 2014 at 3:32 am

Sorry Costco, People don’t understand retail. All they care about is SERVE ME! SERVE ME!. And i rant and rave all i want because it’s my right even though i’m being an idiot

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805819355000 August 2, 2014 at 2:17 am

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I am contacting you because I like your business and want to continue buying at your stores. I have been witnessing a disturbing trend at your Albany, Oregon location lately. I am not sure if you are having trouble staffing this store or there is a management problem scheduling staffing, or what. In any case you NEVER want the bottleneck in a store to be at the point the customers want to give you their money. On numerous occasions I have experienced a 20 minute wait in the checkout lines, one time last month I timed 29 minutes. Today was 23 minutes. the lines were 10 baskets long, with 5 check stands not operating. The line at the exit door was backed up to the employee break room, all the way past the checkstands. It took 10 minutes to exit. This was at 10:55 AM This is unacceptable. Please correct this situation. Thank You

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Marie Chessman September 3, 2014 at 7:51 pm

Hi,

My husband, my 2yr old and I did our weekly Costco shopping this afternoon. We had a return to make as we had punched 5th St Grill Turkey sausages about 3 weeks ago and froze them. I pulled them out if the freezer and into the fridge to thaw earlier this week. When I took them out the next day all the meat juice leaked all over the floor. As it turns out two of the 4 packages hadn’t been sealed properly.

So when we went to Costco to shop we brought them back with us to see if there was anything they could do. I was helped right away but then it took the woman over 8 minutes to find the purchase on the computer. When she was done and had figured it out she said (not muttered or whispered) “Jesus Christ!”

To be honest I was shocked. I can’t control what other people say around me or my 2yr old son ( who repeats everything) but those words are extremely offensive and something we don’t say in our home and I would expect not to here from an employee who is on the clock and helping a costumer. Besides the fact that she was showing how extremely frustrated she was while I was standing right there. I wasn’t in a hurry and gave her the time she needed and in fact I apologized for the confusion. ( which wasn’t really my fault but I felt badly as she was having a hard time finding the info she needed)

In the end our issue with the return was fixed but that exchange stuck with me as being extremely offensive as well as unprofessional.

Marie Chessman

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LOL August 1, 2014 at 5:19 am

You guys need to realize that you are all wrong about the book. it was taken off of the costco shelves because it did not sell and it was wasted space for something that would sell. get yout facts strait before you complaine like 2 year olds about a book.

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ruby barraza August 7, 2014 at 3:17 am

i like you. you’re smart. Some people just dont know how retail works and never will. they’ll always have their first world complaints… so petty

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Jill Reese July 29, 2014 at 12:44 pm

After reading about the shameful thing that your company did regarding the book America, I will never go into a costco store again or be a member. I will pass this on to all my friends so they can know who a true American is. It certainly is not the CEO of Costco. Your stores do not need Americans move out of the USA.

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Edith Storer July 26, 2014 at 3:37 am

We have been members and spent a lot of money in your stores for many years. We are so sad to say we will not be able to renew our membership. Your political choices make you the problem.You are trying to suppress free speech ie (De Souza) and all the good this country has stood for over 200 years. You are part of the ‘GROUP THINK ‘people. You are a SHAME to our country. Take your stuff to Communist China and go there yourself to live see how you like that. Progressives should be the first to give up their cars, Turn off their A/C in their houses,and give up light bulbs. The list goes on, but you should get the point. You are all a bunch of hypocites. So Good bye Costco. You don’t get any more of our money.
The good people at PRICE CLUB were great people no wonder you couldn’t get along with them.
Average Americans are all so tired of people like you and BO who always stand on the side of anti- American values, you support the people trying to kill us. You’re all a bunch of ‘politically correct ‘ (GROUP THINK) DISHONEST,mindless spoilers of this country. If you think Marxism is so great go to the county’s that live it and leave our country alone. If you think a bunch of low intellect self serving bureaucrats running the country is so great, maybe you should read ATLAS SHRUGGED by Ayn Rand if your attention span is that long.
Look around and see how its working out now. Lets see the VA Scandal, the IRS Scandal, the Border Crisis. Ben Gazi, Fast and Furious This administration is nothing but corruption and incompetence. You should run your stores with same incompetence and see how long you last, Try hiring people you can’t fire, no matter how bad they do their jobs. That sounds like a real formula for success ! YOU PEOPLE SUPPORT ALL THIS CORRUPTION AND INCOMPETENCE !!!!!!! SHAME ON YOU

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florence July 24, 2014 at 7:13 pm

Dear CEO, you under estimate the intelligence of us “average” American citizens. I regret having made my purchase yesterday at Costco, when I learned today about your censoring DeSouza’s most recent book. I will not purchase again from Costco. Your actions only prove DeSouza’s statements regarding what is happening to our country. You should not be rewarded by my dollars helping you to destroy our great country. So goodbye, Costco.

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j healy July 24, 2014 at 3:33 pm

We just upgraded our Costco card to the executive membership.we will now make another executive decision Sam’s club. america america america.

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Penny July 20, 2014 at 4:35 am

Ever since I learned your ceo is a big supporter of BO, i too will not renew my membership. I’ve been a member for many years. I’d rather spend my money elsewhere.

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Janet Grady July 19, 2014 at 6:09 pm

I am extremely disappointed that you have pulled Dinesh D’Souza’s book America from your shelves. Ironically, the giant retailer Costco has become is due to the opportunities and freedom available in this country which D’Souza espouses. Now it seems you want to pick and choose the books you offer based on your own left leaning political ideology. Hillary Clinton’s book is still on the shelves, gathering dust I might add as it’s bombing more and more each day. I hope you will reconsider your decision and place America on your shelves. Finally, I want you to know I have a Sam’s Club in my city but have never stepped foot inside of it but that will change today. I have been a Costco member for over 25 years, have an executive membership, and spend a lot of money there. You are going to lose most of my business to Sam’s Club from now on. It’s funny, I always knew Costco donated heavily to causes I don’t believe in but I looked the other way because of its magnificent products and convenience…until now. Sam’s carries both Hillary’s book and America. Time to check out Sam’s….Thanks for the memories.

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Ro July 17, 2014 at 8:29 am

I’ve been a member for some time now and I am very disappointed and disgusted with the actions of pulling the book America. My husband and I are going to cancel our membership and will alert other members to what you are doing. You are trying to make the decisions for us in what we need to see or buy. Wrong, this is America and we have the right to see, buy or do anything we please as along as it’s within the law. We the people will stand up to this injustice and in the end will prevail. Shame on you, your company! All I know is that I am proud to be a Free American!

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Debra Folkes July 16, 2014 at 3:07 pm

We have been loyal Costco Members since you opened here in 1985! Hard to believe it has been that long. We purchased all our business supplies from your company as well as all our personal supplies. However, we were quite upset and saddened by the recent politically motivated actions of the company to pull the book AMERICA from it’s shelves. We saw the movie and now I want to purchase the book and will do so on Amazon.com. We are now going to make all our purchases for business and personal needs at Sam’s Club. Just so you know, all our business associates, family and friends are all doing the same thing. It wasn’t a “Hard Choice”. May I humbly and with sincere honesty suggest that a very public apology to Mr. D’souza would go a long way to restoring loyalty among your longtime members who are, I bet, primarily small business owners, like us. I would rather shop at Costco, but my convictions run deeper than my need to save a few dollars.

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Executive Member July 16, 2014 at 12:38 pm

Have you as yet scheduled your book burning ceremony?

Bye, bye…went to Sam’s Club…

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Janet July 16, 2014 at 10:50 am

Our book club in Florida has 28 members. Our intent was to purchase 28 copies of ‘America’ as our next read. Costco told us that the order was pulled and they would not stock the book. We are well informed seniors who stay involved in our community and our local government. Several of our members belong to Sam’s Club. Our 28 copies of ‘America’ have been purchased from Sam’s.

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Kapalou July 16, 2014 at 10:07 am

I was a member at costco for 1 year then never renewed my membership. I’ve been with Sam’s for at least 25. There was something about costco that turned me off. Now I know what it was. Not the clerks, not the product. It was the radical left wing top management that has tainted the whole company. It amazes me how low this vindictive in- group of rich crony capitalist individuals have allowed themselves to sink. I got a letter yesterday offering $20 just to join. They have to pay people to be a part of their tainted psuedo capitalist endeavor. I will treat them the way they treat others. Namely Dinesh. I will never shop at cosco until the two responsible for politicizing are gone. I hope I don’t get a visit from the IRS and the NSA for voicing my opinion.

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Lisa July 16, 2014 at 4:19 am

We shopped at Costco yesterday and I thought they were going to put “America” by Dinesh D’Souza back on the shelves. I asked two clerks and they said they hadn’t been given “the word” to restock the book in the Gilroy, CA store. What a shame. I see Hillary Clinton’s bombed book in stacks at the store. Really? I won’t shop their anymore and will educate as many friends and family to avoid Costco as well. It seems Costco is determined to get rid of customers.

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Vern July 15, 2014 at 11:19 pm

If I don’t find the Book America at Costco in Medford Oregon next week I’m not send my cards back but would like to stick where the sun doesn’t shine in the CEO you know what

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todd July 16, 2014 at 6:27 pm

I am so disgusted with Costco in general, and now you want us to follow your agenda, on politics and what we should and should not read is appalling, I agree with almost everything I have read in your open blog here… My desire for freedom, is much stronger than my desire to support your socialist agends we are finished here in this family we will spend our hard earned “AMERICAN DOLLARS” else where..

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Norman July 15, 2014 at 10:41 pm

Is it true that the leadership of Costco is a big supporter of that Obama character? I must know this soonest as my renewal on my Costco membership is due soon and if Costco is a supporter of that creep Obama, I want nothing to do with Costco.

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Edith Storer July 26, 2014 at 3:43 am

YEP NORMAN
THEY GIVE 225,000 A YEAR TO THE DEMS . WHAT A SHAME!!!

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Mary from Toledo July 15, 2014 at 9:31 pm

Just got done mailing our membership cards to Costco headquarters–won’t be needing them any longer. We will be utilizing our Sam’s Club membership solely.

I hope this ends our subscription to liberal Costco magazine. I think I’ve read one too many “global warming,” “climate change”–or whatever they’re calling it now–stories.

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trisha bilby July 15, 2014 at 9:25 pm

i was just going to get a membership but since you do not believe that us americans have freedom of speech , my opinion is you are in the presidents pocket i will never step inside your business,mr.d,souza is a brave person, shame on you,!

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Hankie July 14, 2014 at 4:56 pm

If you think anyone believes the move to remove America from Costco shelves was not politically motivated, I have a bridge for sale. I will no longer patronize Costco and neither are other members of my family, two of whom have businesses and spend a lot of money there. We happen to believe in FREE SPEECH and neither you nor the current politicians have the right to limit that! Hitler would be proud of such actions!

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Hankie July 14, 2014 at 4:59 pm

No more Costco for any in our family or extended family…If one does not care for free speech, Cuba awaits.

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Hankie July 14, 2014 at 5:01 pm

No more Costco for any in our families…bounds were overstepped trying to limit free speech. The truth of such actions was absolutely political and no amount of back-peddling with convince. Many are cutting up their cards as I speak.

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nancy jeffrey ray July 14, 2014 at 9:52 am

I will not be renewing my membership at Costco. Shame on you for bringing your politics to your business practices. Pulling America from your shelves smacked of pre WWII Nazi Germany. Censoring dissent is outrageous and lying about why you did it makes it even worse. Hilary’s book is doing abysmally in ratings-you didn’t pull hers! Let it be noted at the 2 Costco’s I go to there are no America books on the shelves even though you have claimed to have replaced them.
I noticed you do not have a PR department-you need one. Did it not occur to your arrogant, elitist management that the majority of your customers are probably conservative? There is a Sams around the corner-I will be shopping there.

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Mel Lancaster July 12, 2014 at 9:27 pm

Costco removed the book “America” because of the political bias of the Costco corporate management. As a result I will be removing my club membership, and I will not be renewing my membership when it is due. I will go to Sams or BJs. Costco does not need my business. I know there are thousands of members the feel like I do. I hope they will do the same thing.

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Sharon July 13, 2014 at 2:53 pm

Cut my cards up today and will be sending them to Corporate with a letter explaining that I will not do business with ANY company that practices corporate censorship be it left or right ideology. Despite my appreciation for CostCo as a retailer, I will look to support retailers that don’t infect their business dealings with political dogma. CostCo, the trust in your company has been violated, I won’t be going back.

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William July 12, 2014 at 12:24 am

Just wondering if I’ll see Hillary’s book, Hard Choices, removed from the book sales table at your stores due to its poor sales (down 36 percent and falling), and replaced by Ed Klein’s book, best seller Blood Feud (sales up 18 percent)?

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David Burke July 11, 2014 at 2:00 pm

My wife . Linda, has a Costco membership, which we share, and we both were appalled at the decision by the owners and/or senior management at Costco to refuse to continue to offer the book “America” to your customers because you disagree with the author’s point of view — although there is no disputing the accuracy of all the facts he presents.
This is just one more example — albeit one of the most egregious ones in recent years — of an ultraliberal organization (which is supposed to be a retailer, to a wide audience of members) of trying to supress the political point of view of those who oppose the ultaliberal and distorted vision of what America’s founders intened it to be. Your decision itself was disgraceful — and the obviously false rationale you offered for it when you encountered widespread disgust at your action was even more disgraceful. Both have very seriously undermined your ability to retain the trust and continued patronage of many, many thousands of your members.

Please note also that my wife and I visited our local Costco (in Danvers, MA) the next day following th Costco public statement that Costco would restock and continue to sell the “America” book — but found that the book had still not been displayed for sale. When we asked a manager when the book would be restocked and available for sale, she indicated only that “it will definitely be restocked, but I have no information on when that will occur.”

Given the extremely disceitful and disgraceful behavior by Costco throughout this episode, the above response to our straightforward question suggests strongly to us that, contrary to its public statements, Costco has no real intention to restock and continue offering the book for sale — but will simply “delay” that process until your customers no longer inquire about it.

But your customers — many more than you think — will not forget your behavior during this episode, and many — like us — will simply stop shopping at Costco, and patronize the many other “wholesale” clubs which are also available, i.e. Sam’s Club, BJ’s, etc.

Perhaps that might send you a clear and unmistakable message that your customers do not want you to try to dictate what books are available to them via your stores — and, therefore, would much rather do business with other, more responsible retailers.

Based on this episode, however, it seems very doubtful that the decision-makers at Costco will have the good sense to pay attention to and respond to that message, which will also become very apparent, very quickly, to your customers.

David W. Burke
North Reading, MA

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K Parson July 12, 2014 at 2:31 pm

I couldn’t agree more with what David W. Burke from North Reading, MA had to say. I came to this website to express my disappointment in Costco regarding their decision not to sell Dinesh D’Souza’s book, “America.” I have always been impressed with Costco for their well known policies to pay their employees well over the national minimum wage and to offer benefits that many other large corporations do not. My family lives less than half a mile from a Sam’s Club, but because of the aforementioned policies of Costco, we continue to purchase a yearly membership and do occasionally use Costco even though they are several miles from our home. After their treatment of Mr. D’Souza, of whom I find to be a true patriot honorable man interested only in informing the American people, (actually, all people) of very important facts that they might otherwise never be aware of and have a great impact on many people in the world today. Any one person, company, group, or organization who is unwilling to allow all the facts to be presented to the masses so that each person can make an informed decision or opinion on such important matters is either fully aware that their viewpoint is not what’s best for society as a whole or they care only about their opinion and wish to force it on the rest of society no matter what the truth is or what consequences it may bring to the uninformed. I wish every large corporation would follow Costco’s example regarding the treatment of their employees. However, I strongly resent your decision to pull a book that is number one on Amazon while continuing to sell a book that is at 100 on Amazon because Hillary Clinton’s book more aptly represents your personal point of view. Shame on all of you who had anything to do with that decision and while you have every right to choose what you sell to the public, I think it would strongly benefit you to remember many of your patrons disagree with that point of view and while it may not matter to them what your opinions or viewpoints might be, I sincerely doubt that any of them would appreciate that you refused to sell a book or any other product solely because you personally disagree with the viewpoint or the politics involved. The bible teaches us that when our enemy forges a weapon against us, the Lord will use that weapon to benefit us instead. By pulling America, you have created such a firestorm that now many people who might never even have heard of this book are now intent on purchasing a copy. I myself had heard of the book but had planned on waiting to buy the DVD when it becomes available. Now, I am absolutely determined to buy “America” and I’ll be buying a few extra copies to give to friends and family. Although, I will be purchasing them from either Amazon or Sam’s Club.

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Cindy Verlaan July 11, 2014 at 11:01 am

I’m writing this letter and just wanted to share my experience at Costco wholesale located in Royal Palm Beach (11001 Southern Blvd. Royal Palm Beach, FL 33411. My mother is a disabled Costco customer/ member who is unable to drive. On 07/07/14 (Monday) at approximately 11:15AM, I drove my mother to the store listed above so that she can get some groceries. Present with us was my 1 year old son. While picking out her groceries, my mother made the decision to purchase a few extra fruits and vegetables for her 1 year old grandson. I was so thankful. After helping my mother purchase all of her necessary items, we proceeded to the checkout. The register that she checked out at was the 1st one nearest to the restrooms at approximately 12:20PM.

Upon entering into the line, I was kindly greeted by a Cashier by the name of Ray. Present with Ray, was another male employee (unknown name). Both Ray and his co-worker greeted my mother and I, and immediately began to help us place the groceries on the table. They were very professional and asked me for my membership card. I kindly explained to them that I am not a member and I have no plans on making any purchases. My mother handed her membership card to either Ray or the other gentleman (I don’t remember) and Ray began to ring her up. Due to my mother’s budgeting, she needed to pay cash on some items and place the remaining items on her credit card.

At this point other customers were patiently awaiting their turns in line behind us. While observing Ray ringing my mother’s items. A white female who was unknown to me at the time walked up to Ray’s register and stated “You know that’s not her right??!!” I looked at her and stated to her that these were not my purchases. My mother was located to my right and had she just taken a seconds to look, she would have seen her. I then looked around at all the other customers who were standing there looking at me, I felt completely humiliated and belittled. It was so obvious from her tone, that she was implying that I was being sneaky or trying to make an unauthorized purchase. I felt like I had to try and defend myself and she just walked off. I immediately explained to Ray and the other gentleman that I was completely embarrassed and felt extremely belittled. I requested her name and I was advised by the unknown employee that her name was Gerry. I requested to speak with a manager and was notified that she was an assistant store manager.

I did not realize that Costco at Royal Palm Beach had different membership policies.

“General Policies

o Shirts and shoes are required.

o Members are welcome to bring their children and up to two guests into the warehouse, however, only Costco members may purchase items.

o Parents are responsible for their children and should not leave them unattended.

o Members are responsible for their guests and other family members.

o Costco reserves the right to inspect any container, backpack, briefcase, etc., upon entering or leaving the warehouse.

o To ensure that all members are correctly charged for the merchandise purchased, all receipts and merchandise will be inspected as you leave the warehouse.

o Liquor and tobacco sales cannot be made to minors.

o Costco policy prohibits firearms to be brought into the warehouse, except in the case of authorized law enforcement officers.

I have never had any issues with assisting my mother with her grocery shopping before and made to feel like I was violating rules or policies…..

I usually take her to the Costco located in Lantana and have only came to this location due to the fact that I had just finished my own grocery shopping at the Whole Foods located in Wellington Florida and was nearby (West).

As a members’ family member I not only did not feel welcomed, but I felt degraded.

This whole situation was so upsetting. After my mother paid for all of her groceries, I requested the phone number to corporate so that I can file a formal complaint. After receiving the 1800-774-2678 number, I was offered to speak with someone by the name of Merton (acting Store Manager). Merton was very professional and apologized for the way I was treated.

My family and I will never step foot back at this Costco (Royal Palm Beach) again. What a horrible and humiliating shopping experience that was. I went on your main website and read all the reason why the public should choose Costco. My experience was nothing like it. This was truly unmatched customer service and not in a positive way.

Cindy
(561) 602-XXXX

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Martin Fenton July 11, 2014 at 8:18 am

Gentlemen:

That James Sinegal and Costco should pull a book form is shelves is an appalling act of corporate censorship .. . however, censorship of this kind often increases demand.

Costco has been an emblem of entreprenuership in the marketplace; it is a shame . . . an alienation of principle and of so many of your customers . . .

May the marketplace teach the company and its leadership a lesson . . . we plan to shop elsewhere . . .

‘Tis a pity . . .

Martin Fenton

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Janet Drozda July 10, 2014 at 7:09 pm

Thank you for such great service at your Orland PARK IL. STORE . You have more staff working and helping at the check out area which is great. This store is much better staffed than your Merrillville In. store. Less people to help at check out lines. Clerks work extra hard. I always prefer the Orland Park Il. store.
Thank you!

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Ruth July 10, 2014 at 1:51 pm

I agree with the disgust expressed by many of your loyal customers about the recent decision to remove the book “America” from your sales floor. It has definitely caused me to reconsider my Costco membership when it is time to renew.

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Ron July 10, 2014 at 7:31 am

I have been shopping at Costco’s for years and I love the store and it’s products but I do not like it when they nudge you in a direction picked out by the White House. It’s a disgrace when a company selling products uses their power to sway a political debate and to aide in the destruction of America. I contacted American Express and complained to them about Costco’s pulling the book and told them that they are guilty by association just by being involved with this company. I now have a Sam’ card another Obama Company but at least they have pulled any of this garbage yet and as soon as they do I’ll drop them. Costco should have admitted it made a mistake instead of trying to spin it , I would have had more respect for them. Great store bad people at the top.

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Tom McCaleb July 10, 2014 at 8:43 am

Agree with everything said here.Costco needs a management teem that is in sync with its customer base.Member and stock owner since the 90s.I’m sick of shopping at a store that openly flaunts its liberal thinking.Shame on you.
A third grader would understand that pulling D Souza’s book & then lying about why , would infuriate thousands of loyal customers and give “America” huge positive awareness.I’m concerned over the CEO’s ability to understand what he did.
Tom

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Tom McCaleb July 10, 2014 at 9:45 am

Agree with everything said here.Costco needs a management team that is in sync with its customer base.Member and stock owner since the 90s.I’m sick of shopping at a store that openly flaunts its liberal thinking.Shame on you.
A third grader would understand that pulling D Souza’s book & then lying about why , would infuriate thousands of loyal customers and give “America” huge positive awareness.I’m concerned over the CEO’s ability to understand what he did.
Tom

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Annie July 10, 2014 at 12:14 am

WE DECIDE what book we will read. Costco DOES NOT DECIDE FOR US. You pulled the book “AMERICA”. We will pull our membership & purchasing from Costco. SHAME on you for this manipulative & cowardly act. It is now clear that Costco is not for the people in its controlling action. This book is chock full of amazing information that all need to read. Keep your not-so-cheap stuff. We can get the book on AMAZON & elsewhere. Shame on Costco!

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Ed Reynolds July 10, 2014 at 12:06 am

America was taken from your shelves by you just as our “Great American Country” is being taken from us by you and those like you. Of course you are entitled to your view as despicable as I may consider it to be. I will not support you pushing your extreme liberal position while prohibiting the contrasting views that deserve the same right to stand. Burning books did not work in Germany and will not work in America as long as Americans take a stand against you and others like you. Shame on you.

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Barb Torok July 9, 2014 at 10:13 pm

Costco Management:
On July 5 we went shopping at your Coeur D’Alene Idaho store. We had a great deal of difficulty in finding many of the items which eventually made up our $700+ purchase. We were continually looking for staff members for directions to the new locations of products which we have been purchasing, as Costco members, for the past 26 years. We normally appreciate the many good and fairly priced products offered for sale. Our main attraction to Costco is that for the past 26 years we have been able to go to any Costco store and easily find those items we were shopping for. All stores change product lines and individual items from time to time but Costco has generally had the same product zone layout. During the time that we have had our membership we also ran several small businesses and have spent many tens of thousands of dollars at Costco stores.
We shopped at WalMart and occasionally Sam’s Club as well. The WalMart “White Hats” decided to start rearranging their stores as though it was an ongoing game of musical chairs and also decided to fill their otherwise adequate aisles with massive traffic stopping displays. We called the company and were told, that although they had received thousands of similar calls, that they, the white hats knew best and the decision to continue to rearrange merchandise and block aisles would continue. One of the stupidest marketing moves since “new Coke”. I am no longer a WalMart customer.
We truly have enjoyed shopping at Costco BUT if your white hats want to continue to re-invent stupid you will lose customers. Your very polite store staff said nothing about our frustration but the look on their faces told us that their feelings about finding items mirrored ours. We have absolutely no desire to play Costco’s new game of musical chair stupidity or dodge aisle displays in order to continue shopping there.
Adding this pointless confusion and frustration to the recent decision and backtracking on Dinesh D’Souza’s book is really making us consider our continued support of Costco.
Your North Idaho store is a great place and has some wonderful people but this does not overcome the very disagreeable shopping experience which we had there.
Please, put things back where we can find them, stop playing such public politics and allow us, your means of support, to continue to enjoy our Costco shopping. We would hate to leave but . . .

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Nancy July 9, 2014 at 9:35 pm

Your decision to pull “America” from your shelves, Mr. Jelinek, was the kind of selfish thinking that doesn’t take into account what is best for the majority of Americans. You are only thinking of yourself and are what we here in Wisconsin refer to as a “low information voter”, the kind who would put someone like Obama into office, not personally vetting him or caring what someone like him would do to OUR country. Selfish, self-centered, only concerned for yourself, greedy, I could go on and on.
Putting the book back is too late. You’ve already shown what you are. I will have to think very deeply before I renew my membership to Costco when it becomes due. SHAME ON YOU!!!

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Vincentjc July 9, 2014 at 7:00 pm

Below is the Costco cover up nonsense insult to its customers. Did you expect the book to sell in advance to the publicity? What is done after the intentional political move is even worse than the initial act of corporate stupidity.

Thank you for your e-mail to Costco Wholesale.

Costco is not influenced by political considerations in selecting product for sale in our warehouses or on Costco.com. This includes our selection of books. Our book buyers are solely interested in book sales, and do not favor any political persuasion over another. Recently, after deciding to sell the book “America: Imagine the World Without Her”, beginning on June 1, a decision was made to pull the book from sale on July 1. This decision was based solely on the number of copies sold during that month, and had nothing to do with the content of the book.

Costco is not a book store. Our book shelf space is very limited. We exercise discipline in the best utilization of that limited space based solely on what our members are buying. We can’t carry every title that our members are interested in reading. We are constantly monitoring book sales, and make decisions to pull books off the shelves frequently based on sales volume to make room for other titles. Politics or controversy over content do not influence our decisions.

After we made the return, a documentary was released about the book. Since then there has been heightened interest by our membership base and brisk sales at locations still in stock. Therefore, we have made the decision to reorder the book.

Thank you,

Brianna H
Member Service Center
Costco Wholesale Corporation

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Erick Johnson July 11, 2014 at 4:12 pm

Brianna,

Costco is a day late on the “book” issue. It is political when Hilary’s book stays on the shelf and you pull the opposition that has better sales and rated higher up on the best sellers list. BAD management, poor decision and our 17 years of loyalty is DONE. We will NOT renew our valued membership….average 5k a year with you (times 17 = $85k)

Very disturbed and very upset with finding out the CEO gave $100k to the B.O. clan and another $100k from corporate to the Dem party. Where’s the equal giving to other parties, incl. Independents , Repub. ,etc.

I bet you will lose many customers….. Your only hope is to CUT the membership fee or eliminate it all together. We now shop at Winco !!!

Good luck ,
former loyal Coscto member: Allison and Erick Johnson, Oak View, Ca. 93022
805.649.XXXX

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ruby barraza August 7, 2014 at 3:28 am

if they eliminate their membership fee they cant pay their employees genius and that wasn’t actually Brianna that was a copy of her response to people being stupid and not knowing anything about how retail and sales work. The book WASN’T SELLING! why would you keep something that isn’t selling on your selves??? That makes no sense.

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Vincentjc July 9, 2014 at 5:36 pm

Sam’s will get my business until such time as this book is returned to the shelves. Left wing censorship, a really big corporate blunder caused by liberal blindness and underlying corporate arrogance. Shame on Costco.

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Gary July 10, 2014 at 5:39 am

In absolute agreement. Costco will not see another dime from my family until the book is returned to the shelves.
To pull a best seller like America and leave Hillary’s book for sale -currently #54 on Amazon, just one spot above a potty training cartoon book- should tell you something about the CEO and his misguided attempt to prop up a failing President and democrat party-to which he freely and mightily contributes.
Get your stores out of the political business and stick to selling what sells not your political claptrap.

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Jacqueline July 9, 2014 at 5:33 pm

I have been a loyal customer for over 9 years, spending thousands of dollars and you just lost my business. I think your actions regarding the book America are shameful.

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bill July 9, 2014 at 4:51 pm

Richard Galanti, CFO
To say I was disturbed, disappointed, shocked, angered or any other descriptions of my response to your decision to pull the book America from your stores, doesn’t really do justice to my view of the decision. It was all of those and more. I don’t believe I have ever witnessed such a pathetically political action made by any entity doing business in this country. You should be ashamed not only of that heinous act, but also of your weak, and clearly untrue statement when you were quoted as having said neither the pulling nor the putting back of the book was politically motivated. What has happened to our culture that would allow a smart mean like yourself to be comfortable making such a statement, and expecting the public, your customers, to accept it as the truth. You disrespect us, your company and your country. Shame on you.

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