Conns Corporate Office

Conns Corporate Office Address

Conns Inc.
3295 College St
Beaumont, TX 77701

Contact Conns

Phone Number: (409) 832-1696
Fax Number: (409) 832-4344
Website: http://www.conns.com
Email: Email Conns


CEO: Theodore M. Wright
CFO: Brian E. Taylor
COO: Michael J. Poppe

Conns History

Conns began in 1934 when Carol Washington Conn, Sr. purchased a plumbing company and named it Conns Plumbing and Heating.

In 1937, the company began selling gas ranges and refrigerators.

In 1940, a physical store was opened on Pearl Street in Beaumont, Texas.

In 1959, a second store was opened on 11th Street.

In 1964, Conn Credit Corporation was founded to help consumers finance their purchases from Conns.

In 1966, C.W. Conn Jr. took over as company president and CEO.  The company operated 4 stores at this time.

The company expanded under his leadership and eventually went public in 2003.  Today, the company has 65 retail locations that sell electronics and appliances.



{ 194 comments… read them below or add one }

jassir argueta December 18, 2014 at 11:19 am

Please do not buy any eletronic from Conns, i have a two bad experience i can go to into detail but i will save my frustrating. But one thing i can say i do recommend friends or family, and anyone reading my review. IF YOU DO YOU FACE THE CONSEQUENCES!!!!!!!


Michelynne December 17, 2014 at 6:40 pm

This company calls my home at least once a day for the last several weeks. Today they called 6 times! 6!!! The last one a woman named Regina that works for the company accused me of being Janelle–the person they are trying to reach. I told her politely that I was not Janelle, I had no idea who Janelle was and that I had obtained this phone number about 3 months ago and that I had informed the company of this many times and I did not appreciate being called several times a day. She said—who is you—then—who do you think you is—then—who is you again….seriously—-learn to speak proper English if you are an individual who needs to speak to the general public. This put me off from purchasing anything from them and I am looking for all new appliances for my new house.


Amie Holly December 15, 2014 at 1:33 pm

Wow! I have to say I am in shock over these reviews. I wish I would’ve looked at the reviews of Conn’s before giving them my business. I purchased a French Door Samsung Refrigerator several years ago and its been just fine but all of a sudden it started to freeze up and was making a terrible sound. It is still under warranty which means it should be pretty hassle free to get it looked at right? WRONG! It has been over 2 weeks since I have put in my repair order a technician came out to my house several days later & took a quick look and said he needed to order a part & that it would take a few days but they would call me as soon as it came in to schedule an installation. The very next day my fridge completely went out!!! Five days later I call them and they tell me it was still on order, and I told them it had completely went out. A few days later they call me to set up the installation for 2 days later. When the technician arrived my husband was home and said he didn’t even touch a thing and my husband was having to tell him how things worked because he acted like he didn’t know! My husband said the technician left soon after arriving and said “he couldn’t fix it”.
Needless to say I was not happy. I have called the repair department almost every day and everyone tells me I have to speak with a tech manager and they will be giving me a call within 24 hours. No one has ever called me!! I was promised that twice. 2 weeks in and I still have no idea whats going on with my fridge. All of my food has ruined & I am having to keep the stuff I can in a cooler. They tell me I will be contacted but I am not going to hold my breath.
I think it is really funny how companies like this can take your money and make promises like ” We promise a fast Repair by a Certified Technician” or “Fast and Friendly Service” but when it comes down to it fulfilling the promises and treating people with respect they completely drop the ball. I have lost my trust with Conn’s and will no longer do business with them after I pay them off. I have been a customer with them for about 4-5 years and I have been treated with more respect and the Dollar Tree! Hopefully someone can find this complaint useful.


Dee December 11, 2014 at 5:40 pm

The worst service I have ever delt with in my life. Disrespectful Supervisors, and managers. My washer has been broken for 3 weeks no ETA on the parts. The tech is the biggest DICK ever. The tech manager claims that he has called me (no calls or emails).
The call centers are the worst they dont note anything in there system so I have to explain myself time and time again. For a company this size to have zero Communication between call center is going to crash and burn. For a manager not to note things on the account Unprofessional. Then I ask for a replacement its going to take 24-72 hours to receive that answer. Shit service is what you get when you shop at conns.


mary jacobs December 5, 2014 at 3:36 pm

I purchased a stove from conns on wheartland,the oven went out on thanksgiving day called the 28t h to set an appointment came out Monday 12/1 ,they told me it will be. Couple days for the part to return ,l called Friday 12/6 about part they told me it was on back order, and that my oven will not get fixed until 12/11, but I have a payment due on 12/15. called all kinds of # just getting the run around


thomas nedderman December 2, 2014 at 6:59 pm

I would like to know why your company would send a credit card application to an 8yr old and why your credit department refuses to discuss the situation and hangs up on a potential liability


Amber Estrada November 30, 2014 at 8:02 pm

This companies customer service is the worst iv ever experienced as well as they lie and are thieves, the manager octavio her in Rio rancho new Mexico is a worthless pos iv ever met he would rather lie to make a sale and screw customer then make it right.. I’m so post that he would tell my husband and I were in a 12 month zero interest and it turned out it was a 6 months… I hope karma comes around and nits him in the but… All I can say is don’t do business with this sorry company


mary jacobs December 5, 2014 at 3:42 pm

I agree with they take your money,but when it’s repair they do not want to Annie up in a proper time was told it could take up to 30 days before they could replace my stove if it’s not fixed by then


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