Conns Corporate Office

Conns Corporate Office Address

Conns Inc.
3295 College St
Beaumont, TX 77701

Contact Conns

Phone Number: (409) 832-1696
Fax Number: (409) 832-4344
Website: http://www.conns.com
Email: Email Conns


CEO: Theodore M. Wright
CFO: Brian E. Taylor
COO: Michael J. Poppe

Conns History

Conns began in 1934 when Carol Washington Conn, Sr. purchased a plumbing company and named it Conns Plumbing and Heating.

In 1937, the company began selling gas ranges and refrigerators.

In 1940, a physical store was opened on Pearl Street in Beaumont, Texas.

In 1959, a second store was opened on 11th Street.

In 1964, Conn Credit Corporation was founded to help consumers finance their purchases from Conns.

In 1966, C.W. Conn Jr. took over as company president and CEO.  The company operated 4 stores at this time.

The company expanded under his leadership and eventually went public in 2003.  Today, the company has 65 retail locations that sell electronics and appliances.



{ 185 comments… read them below or add one }

Frank Franklin November 18, 2014 at 6:13 pm

I am an American Veteran with 20 years of loyal military service and am now 100% disabled. On January 2, 2013, I purchased a recliner from conn’s. In 1 1/2 years this recliner has literally fallen apart. The springs on the seat are coming apart, and the cushions in the backrest are shrinking. I have no pets that go on the furniture and I know I am not that fat to do so much damage. When I purchased this recliner, I bought the service contact in case something like this would happen. Well, I have tried to contact conn’s at the store level and at the corporate level. I have not heard so many excuses about contractors going to come out there, and the number one problem is, no one can give you a definitive explanation on what to do. I’ve tried to call the CEO, Retail Purchasing, David Trahan and they told me that he did not accept any calls from customers. I guess if I had $700,000 a year, I wouldn’t listen to the complaints either. Heck, I’ve got their money, let my workers listen to the complaints. I am sure that when the Conn’s opened their first store in Beaumont, Texas back in the ’30′s, they would never of let this type of service happen. After continuous failures to get this problem resolved, I called and told them to just come and get the recliner and return my money. Heck, they won’t even come and get it. By me being disabled, my abilities to do this are limited and I hope that other veterans that buy from Conn’s are getting better service and will discontinue buying from Conn’s. This is what the Corporate level executives call doing business in America.


ShawndraC November 17, 2014 at 7:32 pm

I purchased a tv. and insurance. Did not know the inside of the tv was damaged until i got it home to turn it on. I have made several attempts to contact the company & xchange it for one that is not damaged. This has bn goin on so far 1month. Moral of this story is to xamine ur merchandise thoroughly. Not only should it look good but make sure it comes on and works. Once its n ur possession its ur responsibility!


susan November 12, 2014 at 5:33 pm

Agree with everything said above- CONNS is a conn. I had a built in stove I replaced and first they told me that they could set up delivery of my stove with carpentry (cutting the counter) so I could fit the new one in. When the delivery guys got there they had no clue and said they could not do. We ended up doing ourselves. I called the sales person who promised to send someone to pick up old one- never happened. I bought a bed on a different day and asked them to combine into one account. I was told no problem and it was all fixed. Then I get 2 different payment books with 2 different payments. Called again and was told I had to make the first payments and they would then have to re-write all my paperwork. Purchased all new appliances. 3 weeks in, my GE dishwasher will not start at all. Called the store who told me to call their customer service who told me they had to call GE and I could call them directly if I wanted it faster. I got a service call that did not fix it- they could not find any problems- dishwasher still wont come on so I went into the store and told the manager I wanted a different model. he told me he has no power to make that decision and I had to call cust service. They told me I had 30 days and since it was 31 days I would have pay a restocking charge- I told them no- the dishwasher is not working and I called about the issue already long before the 30 days is up. and since when do you “restock” a defective product and make your customer pay for it? she got rude and then said it was 14 days and then said not will not take back. Had another service call set up today which was a no show and when I called they said the “appt was canceled” Now I am waiting for GE to come out and fix it.


Charles Christian November 5, 2014 at 12:38 pm

Hi purchased a $900 Samsung washer that was delivered and hooked up and the tech was supposed to wait for a complete cycle before he left, but he didn’t and then the washing machine would not complete any cycle. I called the store GM and he said they had to go through a protocol of sending a tech out to look at it before he could replace it, mind you this machine had never even had a load of clothes washed in it. I then told him I no longer wanted the machine and he told me because I financed it, I could not return it. However I know the law on contracts and was able to get the finance company to cancel the contract. I will NEVER shop with this company again. I have since bought a new washer & dryer from Sears who are much more professional than this crappy company. WORST CUSTOMER SERVICE IN MY LIFE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


Lillie McQuaide October 30, 2014 at 11:43 am

I purchased a bedroom set, 2 TVs and a dining room table. They delivered everything and upon setting it all up, we found out that the dresser was defected. I had them take it back, and they set up another delivery date. I realized that due to the size of everything in my room and that the TV will be on the dresser. I decided I didn’t want the mirror. I called the store and was told that there is a no return policy. I was never told about there no return policy, and asked to speak to a manager, then I asked for the corporate phone number. They gave me the number to the service dept and the help desk instead. I had to look up there main corp number myself. I was told that since they haven’t delivered the dress, that I could refuse that, but could not return the mirror that went with the dresser. The dress was $600 and the mirror was $135.
After talking to multiple people from the store manager to someone in Corporate, regarding returning the mirror, they still refused to take it back.
Think very careful if you want to buy something from CONNs. They are not customer friendly. They are not willing to work with you as the customer.


Steve Wilson October 29, 2014 at 3:17 pm

Purchased a Toshiba laptop from a store in San Antonio. It was defective, so they exchanged it for another, which was also defective — in the same way as the first. When I went to return if for a refund, they kept a 15% restocking fee of $150. Stay aware from these stores.


Tanya Thomason October 24, 2014 at 1:02 pm

I am compiling complaints from the 2013 to present if you have detailed complaint with dates and pics that would help I plan top print them all and take to the attorney general.


eric October 29, 2014 at 11:57 am

I currently had a problem with my washing machine. I told the Tech what the problem was, to include the bottom of the tube was cracked and the water pump would not remove water in any cycle. The Tech came to the house and said the washing machine needed to be moved. This is sad, your the Tech you need to do what ever it takes to fix the problem. I asked the Tech if he had a dolly on his truck, he said that he was service not delivery. I called the CORPORATE OFFICE and was unable to speak to any supervisor or manager. This was done today, it has been 3 hrs and no call back. I also called 10/25/2014 and asked to speak to a supervisor incharge of all service Techs. I was told that it would take 24 to 48 hrs before I would receive a call from the supervisor. Today it has been 4 days. If we as consumers continue to buy from conns it only makes them stronger. If we stopped buying for just 3 months that would catch their attention. I would ask for a complete boycot for the month of December. We can not continue to support this corporate deman. Screw Conns


mawrean October 24, 2014 at 10:48 am

I bought a couch for $2100 for some reason my balance is now $4800. I have called several times they told me it was because of insurances and warranties. I went into the store and took in my rental insurance and signed papers to get them off. They are still on the account. The manager of the customer support team said we are not going to ask the store what happened to your paperwork you just have to send them again.


Gwen Reese October 23, 2014 at 1:53 pm

I am a current Conn’s customer that purchased a tablet and beats headphone bundle, actually I purchased two bundles, I also purchased an additional warranty for $200. One of the tablets needed repair, I returned it to the store, they sent it out for repair and after about 21 days I was told it could not be repaired so it would have to be replace. I went into the store for the replacement and was advised that the $200 warranty was not transferrable and the original tablet I purchased was no longer available, although I was unhappy I accepted the loss of the warranty. I was also advised that I had to take a less expensive tablet or pay the difference for a more expensive tablet, of course I opted for the less expensive tablet because I am not spending any more money with this company. The store associate advised me that I would receive a credit for the difference in the price of the tablet from the service department. It has been over 30 days and I have not rcv’d the credit and when I call in to the customer service line, I have been transferred three times still no assistance. Finally I reach customer service, again, and was asked if I was calling because the tablet had been misplaced…no…explained the situation once again and was advised that Conn’s does not issue a credit for the difference in the price of the replaced merchandise. This is unfair and unacceptable, first of all you would not give me a more expensive tablet so why should I have to accept a less expensive tablet and just loose the money I have spent…Conn’s is not willing to loose any money by provided a more expensive tablet unless I pay for it. I WILL NEVER DO BUSINESS WITH YOU AGAIN AND I WILL DO MY BEST TO LET EVERYONE I COME IN CONTACT WITH KNOW HOW YOU TREAT YOUR CUSTOMER’S!


Mary Lopez October 23, 2014 at 9:30 am

I hate this Conn’s store staff, they are so rude and think you owe them something. I gave them a post dated check which they wanted and I still get phone calls from rude employees, if I collected monies from every rude conn’s people I would already own the store. Conn’s can kiss my ASS.


Nicole October 22, 2014 at 5:55 pm

You don’t even need to be a customer to get shafted by this company. I live in Connecticut. Had never heard of Conns, never walked into their store. But apparently someone else did last year, using a fake drivers license and my social security number, and got several thousand dollars worth of televisions, got instantly approved credit, got the items delivered, and disappeared.
Collections has been calling me 8 to 10 times a day for a year, trying to get me to pay on a fraudulent account that has nothing to do with me whatsoever. When I talked to the fraud department they informed me I needed to mail them a copy of my social security card, front and back, & a copy of my drivers license, along with a notarized affidavit. How come a stranger walked in and posed as me with no social security card, but I need to send them a copy of mine to prove I am innocent? Why on earth would I ever trust them with that information, with those images?? They told me to file a police report with my local police, which I did. The police officer told me not to send them those documents under any circumstances, it sounded fishy. So, what am I to do? My credit rating is going to be compromised by a company that handed out items under my name, and wants me to solve the crime for them, even though I am the victim. they have deemed me guilty until I prove my innocence, condemned by a company whose lax credit policies have put my credit rating a permanent risk and caused me unspeakable distress. Despicable. Words do not convey the amount of rage and despairI feel about this situation.


Suzanne October 23, 2014 at 2:49 pm

OMG – This has just happened to me! I have been trying for 3 days to get ahold of their fraud department and cannot get anyone to call me back. The collection calls have not started yet as the purchase was just made on 9-27-14. Their customer service is TERRIBLE!! Every rep that I have spoke with only wants to transfer to the fraud department. I have asked to speak with a manager, but they are never available.


Jeremy October 22, 2014 at 10:56 am

I can not wait till I’m done with this horrible company. I received a call 4 days before my bill was due saying I was late. I have asked repeatedly for my cell phone number to be removed from the dailer yet I still get 4 to 5 calls a day from it. This company apparently does not understand or abide by the rules set forth for call centers. I have spoken to numerous mangers and associates and voiced my concerns and they have done nothing to satisfy me as a customer. I will NEVER buy anything from this horrible company again. I hope you go out of business or get sued for your many violations as it comes to harrassing customers with repeated phone calls after they have requested that phone calls stop. 4 days late should never warrant a phone call to references or people who have no responsibility to pay the bill.


Mr. Richard October 21, 2014 at 11:55 am

Just got off the phone with Conn Corp Office. I was receiving phone calls every 15mins and while on the phone with them another call from them come in. If anyone knows any number to call about harassment. Please let me know. Every 15mins for 3 days is crazy. All the say is the calls will continue until I set up a card payment over the phone. The devil is a lie. That will never happen. Who ever read this please inform people not to deal with Conn. Even the name tells you what they are really about, a Conn. Save your money and pay cash.


tracy martin October 20, 2014 at 10:09 pm

We have had nothing but problems.starting with the salesman telling us if we packaged all our items together we could get 24 months no interest only three hours into it to say they couldn’t because we were getting to good of a deal on our refrigerator and freezer The delivery was than late and our refrigerator had been damaged but not by the freight company by Conn’s.They had taken pictures so they did not get blamed. I was told by the salesman that sold it, it would be covered by warranty and to contact repair facility. The repair would not be covered under warranty and when I told conn’s how much it would cost to fix I was told I had two options return the refrigerator but they did not have another one or live with it.I have put in three tickets with customer service and I have not received one phone call.I wish I could say that was all but when we went to install the microwave above the oven with our electrician it would not work. When I called they said I could not return without an approved service tech looking at it and it was going to be a week. I found out if I took it back without having their tech look at it I would have to pay a 15% restocking fee for a non working microwave. With five workers in my kitchen and costs mounting by the hour I decided to take it back to the store.the manager was arrogant and rude but did agree to swap out the microwave. If I only had that option to cart my refrigerator into the store maybe I could get it fixed.


Carrie October 13, 2014 at 1:34 pm

Has anyone else experienced the direct Texas Fair Debt Act violations of their repeated phone calls if you don’t pay THE day your bill is due? I’ve received 4 calls per hour/each hour/ from 8 am – 9 pm. I have done research and this is a direct violation. I have contacted them by email, but am also considering reporting to the attorney general’s office since this is considered excessive and repeated behavior from them.


Helen Ford October 10, 2014 at 3:54 pm

Wish I had seen all these comments before I made my purchase. I purchased a washer and dryer and 10 minutes after it was delivered I noticed it was not getting any water, we checked to make sure that the water was on and called the delivery guy to inform him. He came back and said it had a broken lock and they would have to bring me a new one. I waited a couple of days and called the store to find out what was going on but could not get any information. I was referred to delivery, customer service and service and repair. No one could help and seemed to be passing the buck. The people that I spoke with were so unprofessional and one conveniently hung up on me and did not call me back. I called store back and spoke with assistant manager and he was no help at all, told me they was waiting on authorization from Samsung to give me a new washer. After a week of trying to get this matter solver I finally spoke with store manager who had been out of town and the next day I got a new washer. Thought that would be the end of my frustration with Conns, but two day after I got new washer, my dryer went out. I called service department and spoke with more unprofessional people. Finally got a call from another unprofessional person who was laughing as she left me a message that they will send some out next week. I am so frustrated. Why so many new broken appliances????


craig carpenter October 6, 2014 at 11:46 pm

well we just purchased 4500 dollars in a couch and a chair and a bed we were told by the saleswoman karen that we had 30 days if the bed wasnt comfortable to exchange for a new one we ordered a medium plush i comfort what we recieved was a very firm bed called scott the manager just sent us to the delivery people they couldnt help called serta since they make the bed the lady said the one they delivered is the firmest one they make not knowing anythink about beds we didnt know the medium is a different style so we got a bed we didnt order they wont do anything, but i have a huge mouth and work in and industry where i see 4 to 5 hundred people and day working on their homes so i will tell everyone one of them not to shop at conns because they will be conned facebook twitter you name it everyday i will tell everyone i see about the experience i got at conns


Jeanne October 2, 2014 at 6:35 pm

I will never purchase or recommend anyone to conns again.


Cordia Novell October 2, 2014 at 4:12 pm

A company this size that does business in this manner can be brought into compliance by a CLASS ACTION LAWSUIT. There are enough people with valid complaints right here on this website to make that happen. Perhaps they then will not be able to spend so much money on commercials to further their deceit because they will have to pay for damages and attorney fees to everyone in the lawsuit. I have been persistently trying to contact someone in their legal department for months. Process of service does not require that I speak with anyone. All I have to do is file a lawsuit and have their registered agent served. I do plan to sue. Conn’s needs to be stopped and I intend to give it my best effort.


Clyde Freeman November 11, 2014 at 1:00 pm

I work a the VA as a social worker for Palliative Care and Oncology. I have a veteran who is terminal who is trying to return a defective recliner. His wife purchased it before she found out about his condition. The recliner is in fact defective it popped him out of the recliner and he sustained large bruises on his arm. I am writing in behalf of this veteran couple because they have no computer. Please let me know if you file a class action suit. Ia m sure this family will join. It would be lovely if this could get resolved before the veteran dies, as he is worried about his wife being tagged for expensive items and the recliner does not work.


Jesse Lash September 30, 2014 at 3:59 pm

I bought a $2000 dollar refrigerator with a two year warranty from your S. Gessner location in Houston. I also bought a washer and dryer. They told me they could not deliver my refrigerator and I had to pay someone to pick it up. When I got there to pick it up it only had a thin layer of seran wrap around it. When I asked if they had some bubble wrap or cardboard I could wrap around it they said no we don’t . So I said I would cancel the order if they could not provide protection for the refrigerator then suddenly they had bubble wrap. when I got it home it did not work and they refused to assist me in getting it back to the store. All because of it was out of their zone. So I am now stuck with a refrigerator that does not work unless I hire someone to deliver it back. I am a sales rep and have been in sales for many years and this has been the absolute worst customer service I have ever had in my life. If I have to take the refrigerated back I will take the washer and dryer also and will never do business with Conns ever again. I am a very reasonable person and bend over backwards for my customers every day. I don’t think I am asking to much . That I have a working refrigerator that I paid $2000 for.


Gwynnette September 22, 2014 at 1:30 am

I purchased a LG washer and dryer on August 31, 2014 and it was delivered on Sept 2, 2014. After being put in they both ran very well. On the second day when using the dryer it stopped and wouldn’t come back on. I called them and was told that it was a good thing I bought the warranty. I thought what would the warranty have to do with a dryer that has only been in my house for 2 days. I called back when I found out that it was/is the control panel to tell them that I wanted to exchange the dryer and they (Mike) told me that they couldn’t exchange it becouse it was not in new condition. It came from there warehouse in this broken condition. Well then and only then was I informed of the restocking fee. Why should I have to pay this fee for something that was delivered to my house broken??? My sales person was Reggie Garner at the store in Baton Rouge La (8888 Airline Hwy). I will be waiting a week tomorrow to even hear from them about the part that was ordered for my brand new dryer.


nerissa Balajadia September 30, 2014 at 9:34 pm

I think I can top your story. Im in Katy Tx and I still have a broken washer. read below. This company seems to be aimed at people in a difficult situation with finances. I accidentally went in and I have had nothing but a headache and tears, I will never purchase anything from this store. EVER. Not even a call.


Vicky Lynn Reagan September 19, 2014 at 6:24 pm

I have been a loyal customer of Conn’s for nearly 9 years ~ I should have known better than to make the latest purchase I did from them because of the incredibly incompetent and unprofessional service they provide. I have had many problems in the past with Customer Service related issues ~ Warranties that I bought and paid for and product defects from the day they are delivered. MY BAD for doing business with them again. All I can say is that their name says it all “Conn’s” because that is exactly what they do and they teach their customer service representatives and salespeople to do so as well. At this point I have filled suit against Conn’s and will follow thru with whatever it costs to have the Replacement Warranty I have in hand honored on a purchase of almost $ 4000.00. Paul ~ as a service technician you are a liar, unethical, Micheala (in the Complaint Dept) you also are a liar. I spoke with her at 8:35 am this morning (9/19/14) after learning that Paul (the technician) had not ordered the parts that he assured me yesterday (9/18/14) had been ordered on Tuesday (9/16/14) the day he came to my home. I was told by Raymond in the service department in Beaumont that the parts were not ordered until yesterday (9/18/14) and would not be in until next Thursday or Friday. That is unacceptable. I told her that I expected a call back from the District Manager (whoever that is ~ she couldn’t give me a name) by 12:30 pm today ~ didn’t happen. I called back and spoke to Kacie (Employee # 31413 ~ good luck with that one as well) and told her that I was speaking to an attorney this afternoon and if there was not a call back to my home by a District Manager by EOB or I would proceed with legal filings next week.

Please learn from my mistakes and all of the others who have commented on this site. DO NOT BUY FROM CONN’S ~ DO NOT DO BUSINESS UNDER ANY CIRCUMSTANCES WITH THEM — EVER !! If you already have all I can say is I am very sorry and keep very good records ~ your contracts, warranties, etc, who you spoke with, the date, time and employee number each time you call ~ keep a time line. That is the best way to have all of the ammunition you need should you decide to put out additional money to force them to comply with the Warranty you bought and paid for. In case there are others out there who have been unable to get this information, my attorney will be serving papers at the Conn’s store where the purchase was made (Highlands in Arlington, TX) as well as the corporate office in Beaumont. Below is the location that is listed as the “Corporate Office” however the highest ranking Manager at that location is “Lilly” who is the VP of the Call Center (according to Kacie ~ Employee # 31413.) Listing this on a website as their “Corporate Office” is very misleading but I really am not surprised by that either.

3295 College Street
Beaumont, TX 77701

Service will be made to “Lilly” VP of the Call Center in Beaumont, TX. Kacie said she works from 8:00 am thru 5:00 pm ~ Monday thru Friday. In case anyone from Conn’s ever bothers to read these comments, the papers can be given to any employee or laid on their desk and service has been legally made.

Good luck to all of you ~ I wish you the very best in getting you issues resolved.


Nuvia Rivera September 16, 2014 at 5:11 pm

I purchased a bedroom set and was only delivered halg. It’s been a week now and have not received my dresser nor my nightstand. I made several calls to Coons and requested for a manager to call me back and not once did they call back. I had to take time out of my day to go to the store to get some answers. They gave me several dates for my delivery and they were all changed with and EXCUSE! Now they’re telling me it will take and additional 2 weeks!!! Meanwhile I have to deal with my clothes all over my room… and expect me to be satisfied with a $100 credit? But their policy is I can’t cancel my order because they don’t take furniture back when I’ve had it for less than a week.. I’ve had bad customer service since day 2! And it will affect my credit as well what kind of mess is that? They really need to work on providing customers great service. I’ve made excellent payment the last year and I’m upset at the results of this purchase


Shawn Choate September 12, 2014 at 3:54 pm

I have never before had to deal with such horrible customer service. I bought a refrigerator and ice maker from these people and the ice maker never worked. I had 5 different service calls and was told something different every time. They always say they will call you but NEVER do. I am now dealing with trying to get someone to help me with getting something done about the service guy tearing up my kitchen floor when he attempted to move the refrigerator. I have sent pictures now 3 TIMES and each time they give me a different story and don’t know the people I have already dealt with. Jeff Orvis is supposedly a Outside Sales manager and I was dealing with him but I can’t get him to return emails and the number on his email is wrong. Now I have been told to send the pictures again to a April Charlot and can’t get her to confirm the pictures I emailed to her at her request. I finally got a hold of her and she says that she can’t do anything about the fact that I have already submitted these pictures to them and have had no response and that is a problem that I would need to speak with Jeff Orvis about, but she doesn’t know what office he works out of. This has been going on for over a month.. and before that it took me calling and having someone look at the ice maker for over 2 months with 5 different people coming out to fix it.. Finally got it fixed and it was something that should have been found by the first technician. Now the last technician ruined my floor and I can’t get anyone to care or acknowledge my pictures. These people always tell me they will call me and I have never, not once received a phone call from them. I am the one that is having to contact them. This is the worst company that I have ever dealt with and once I report to the BBB and hopefully get my floor fixed.. I will NEVER use again and will make sure no one I know uses them. I don’t expect anything to come of this complaint either.. I am really exasperated with this company and can’t understand why a customer would be treated this way. Now, I am having to wait “72 hours” to get a call back, when they have told me this 3 times before in the last three weeks and I will not get a call back nor will they really look at these pictures or do anything about it. I will be putting in a complaint with the BBB and calling an attorney and finding out who their insurance carrier is and trying to get them on the phone.. this is a nightmare. Don’t use these people for ANYTHING.


lawrence walters September 11, 2014 at 1:16 pm

I want to let you know that I am still going through therapy because of the suffering that I have gone through! I just got a call from Conn’s and I was disconnected so I am probably going to be blaimed for that . I did not hang up on anybody!


Dino September 9, 2014 at 9:58 am

I have two issues,

They need to train your phone staff to be a little more respectful to the people who are buying your products and when asking for a manger they should simple say please hold and transfer, not so “OH GOD” this is “CRAP”!!

The main issue is the fact Ihad my washer serviced August 28, 2014 and it went ut again Sept 9, 2014 and I am told I ave to pay a service charge again?? Why? I just had it serviced. So, what your are telling me is that CONNS Technicians Suck at their job and can only repair an item long enough so they can be called out 40 days later to get paid again. Is that called “Quality Service”? If any other company did that they would be out of business. I do ALOT of business with CONNS and this is the only issue that has ever arisen. I suppose it will be my purpose to inform people of CONNS very poor customer services, bcause they don’t have any core values towards their customers.

Call Me Back, I would greatly appreciate it, the supervisor has not.


Amy September 8, 2014 at 5:57 pm

This is crazy, so many dissatisfied customers and sad to say I agree %100 with every complaint, as I have encountered the same or very similar problems! Conns, please tell us what’s really going on, should we all respect the name CONNS literally and be WARNED!


Jesse Jacinto September 7, 2014 at 3:52 pm


Conns is pretty much living up to its name!!

My parents purchased a new refrigerator and in less than a month had issues. Three months later and three visits from the technicians for servicing, it still does not work properly. My parents are 71 and 80 years old. This is not the type of headaches and frustrations they should be dealing with. They have called Conns several times and keep getting the run around. At this point, they no longer have trust in the product or Conns. Conns representatives have been unwilling to assist in resolving this issue. My parents no longer wish to have this product and want nothing to do with Conns. I will be contacting the BBB and will have my attorney assist with this matter if this is not resolved in a timely manner.


Huff September 5, 2014 at 7:02 pm

We have the same problem in getting something fixed. 75” TV purchased 7 months ago and having issues with it! We can’t get CONNS to fix the problem. They have no business being in business if this is how they treat people!!


Carrie Duderstadt September 5, 2014 at 9:17 am

This is my last attempt to resolve an issue before I go to the Texas Attorney Generals office, BBB and my personal attorney. We have had several accounts with you, all of which have been paid off on time/early. Two of those accounts were paid off early. We discovered while purchasing our new home, our credit report did not reflect the pay off, so we called to inquire. That’s where the nightmare began. I asked why we were not notified of this. The CS lady said, “you wouldnt have received a notice until the note came to an end”. What??? That makes no sense! So that means Conn’s would have sat on the note for a year, before they notified us? We have called over and over trying to get answers as to why Conn’s says we still owe money on those accounts. I have the email confirmation saying they are paid off, I have my bank records showing Conn’s pulled the money. Not one time has anyone gotten back with us. When we call, CS says, “oh yes, is see the mistake, we will send it to resolutions and have it fixed”. No such thing has happened. I have tried talking to Managers and even reaching the CEO and your so called Resolutions department. No such luck. Now, they are saying we owe 3 times as much as the original amount (what was left after pay off), and not one time have we received a notice or bill…nothing!!! I have requested for the recorded calls and payment records to be evaluated because apparently the right hand doesnt know what the left hand is doing. I have requested for Conn’s to show me, send me itemized statements to show where we owe them anything and to explain why. Still nothing!!! NOW CONN’S HAS REPORTED IT LATE ON OUR CREDIT REPORT!!! Late for what? This issue has been and is in dispute, your company to include a “manager” has stated they see your mistake! Your CS department have told us that we now owe over $500 on what was originally just a few dollar error on your part. How is that possible? Even if you charged 100% interest, the numbers don’t add up. I will be contacting the above referenced offices today. I will continue to try and find a way to contact Corporate to resolve this matter, I will not be dealing with your customer service or the resolution department again. If I do not hear from someone on Corporate level, I have no problems hiring my attorney to handle this matter as well as contacting the AG office and BBB.


Carla November 21, 2014 at 2:58 pm

I’m curious as to what happened and was your issue ever resolved? Because I’m having the same issue with my account at Conn’s. All of a sudden they rolled the balance of an account that had already been paid to an active account. It took to the store manager about 45 minutes to figure out what had happened but he did. I was told to get proof of payment from my bank and submit that information to the resolution department. I haven’t done it yet, because I have a feeling that nothing will be done. I owe less than $200 on my active account and I will be pissed off if they add that additional $385.

I didn’t know Conn’s had such a horrible reputation. And it is hard to get in contact besides the store managers.


Janice Harris August 20, 2014 at 5:33 am

Seeking legal help this won’ t be resolved by Conn’s there intention is only for you to walk thru there door and get suckered the recliner is potential accident it rocks and is unstable we were told it didn’t have a base but Conn’s didn’t fix it so for the safety of my family and we have grandkids that live with hs no one is allowed to sit in the recliner who buys furniture you can’t sit on? We got a bad deal and reading all the complaints wish I would have seen this before I picked out this junk.


Janice Harris August 20, 2014 at 5:08 am

I picked a recliner sofa and recliner chair from Conns the fibers are coming thru the sofa and reciner now you can’t set in the recliner totally unsafe it hss potential to fall over Conns sent out one of there so called techs he said we would be able to reselect something else and someone would be calling us they never called so I called them. The tech recanted everything and said it was just natural wear and tear I work everyday so I don’t lounge all day so I’m not at home all day at that time we had’t it for even a month I bought furniture from Star Furniture Ashley Furniture never had these problems and they not be address Conns is incompetent ther customer service is terrible they won’t return calls the furniture was very expensive and it’s a piece of crap it’s very poor quality the price tag does’nt fit the quality now I’ve been told they’ll send another tech whats with the techs I want better furniture we still have’nt got any calls and he’s suppose to be here thursday it’s a vicious cycle I won’t be paying til this is resolved I didn’t know they had so many problems and that could’nt and would’nt handle them.That’s how the rich get richer.


Dana Fredericks August 18, 2014 at 2:20 pm

8/13/14: We were in the market to purchase a new washing machine. After researching appliance costs, we decided to give our business to the newly opened Conn’s store in Arvada, Colorado. I applied for a Conn’s credit and was approved for $6,000. I attempted to order a washer on-line as it offered FREE “Next Day Delivery”.

I was unsuccessful with the order as the credit agreement needed to be verified in-store with proper I.D. So, I called the Arvada, CO store, spoke to “Tom”, who informed me that we would most likely get a better deal in-store as it was their Grand Opening and they were offering appliances at sale prices with no delivery charge. I informed Tom that we would be there that evening to make a purchase. He informed me to ask for him specifically when we arrived.

We arrived at the store about 7:00 p.m., asked for Tom and waited a good 45 minutes. He was too busy and referred us to Kathy Allen. We showed Kathy the appliance we had in mind. After careful consideration, we decided to go with a matching washer/dryer set – the Samsung Platinum HE FL (WF42H4200AP/DV42H5200EP).

Kathy informed us that the dryer was not available – and guessed that it wouldn’t be available for a few more months. There happened to be a floor model (“scratch & dent”) available – so we opted to go with that. We filled out the proper forms to record each dent/scratch on the dryer.

We also purchased pedestals for both appliances and the 4-year warranty (the $127.20 property insurance was assessed. We are homeowner’s and were informed that we were required to send in our property insurance declaration. Upon receipt of the Declaration by Conn’s, the $127.20 would be removed. I asked for the email address and was provided with: http://www.connsinsurance@conn’s.com. Our Declaration was emailed “return receipt” on Monday, August 18th. Delivery/return receipt confirmed). Kathy informed us that the warranty covered the “lemon law” in that, if our appliances required more than 3 service calls – the appliance would be replaced with a NEW one at no cost to us!

The sale/paperwork process took about 2.5 hours to complete. The delivery was scheduled for Friday, August 15th. Kathy informed us that the delivery team would call us the following day with a “window” of what time they would arrive for delivery. We walked out of the store very satisfied with our shopping experience.

8/14/14: (a.m.): I arrive at work and review the paperwork and notice that Conn’s charged us a $79.99 delivery charge. I call and verify that the delivery cost is, in fact, FREE. The Store Manager calls me back and informs me that they would correct the paperwork and take off the delivery charge.

The delivery team called and informed my husband that they would be at our house around 4:30 to delivery our appliances. We left work early so that we would be there for the delivery. The driver called back indicating that they were running late – but would be there by 9:30 p.m. So, we waited. In the interim, customer service called and asked if the appliances had arrived. The CS Rep informed us that, upon arrival of the appliances, the delivery team would hook-up the washer/dryer, balance, and run a cycle.

They never showed up.

8/15/14: The delivery team called and said they would be at our house around 1:30 to deliver. They arrived around 3:30, dropped off the appliances and proceeded to leave. My husband asked if they were going to hook them up. The driver indicated that it wasn’t their responsibility to hook the appliances up. My husband informed them that Conn’s customer service had called him and indicated that it was necessary for the Conn’s delivery folks to hook the appliances up because of the insurance/warranty. The driver said, “it’s not our job, they KNOW THAT!”

At that point, my husband happened to notice that the dryer did not have an electrical cord. He asked the driver about it. The driver told him that we should have purchased the hoses, vents and electrical cord. We had everything but the electrical cord – so the driver said he happened to have one on the truck and charged us $10.00 cash and left.

Since the delivery team informed us that it was NOT Conn’s responsibility to hook up the appliances, we took it upon ourselves. The dryer does not power on.

I call Conn’s store and ask for the Store Manager. I was literally on hold for 18 minutes. I hung up and called back to inform SOMEONE of what had transpired. After telling our story to a Conn’s sales employee – we were informed, “well, we hate to pass the buck, but you need to call the warehouse and speak to them about what happened. We have nothing to do with the delivery.” I was provided the phone number to the warehouse.

I call the warehouse and ask to speak to the Warehouse Manager. I inform him of what had transpired and he assured me he would look into it and call me back (I have yet to hear from him).

Needless to say, I am EXTREMELY frustrated at this point!! I give it some time, then call the store back to let them know that we had not heard back from the Warehouse Manager. I proceed to tell our story yet AGAIN!

I receive a call from the Store Manager and I explained (AGAIN) what had transpired. He was very apologetic and explained that Conn’s appliances do not come with vents, hoses or electrical cords. Those items need to be purchased new from the Conn’s store for insurance/warranty purposes. He also explained that our Salesperson (Kathy Allen) was new and probably was not aware that she needed to inform us of that when we made the purchase. I am perplexed on why an appliance store would sell appliances WITHOUT a power cord?! It’s like buying a car without a steering wheel!! The Store Manager was extremely taken aback that the delivery driver sold us an electrical cord out of the truck for the dryer and that it was completely unacceptable. He would look into it, and call us back.

We receive a call from Kathy Allen and I explained to her (A-G-A-I-N) what happened with the delivery. I was extremely irate and told her that all we wanted was what was promised to us – and a dryer that WORKS!! She informed me that she would look into it and call us back………

Kathy called us back on Sunday, August 17th and we relayed all that had transpired. Kathy insinuated that the dryer MAY have not have been hooked up properly. She asked my husband, “did you hook it up right?” According to the delivery guy, it is NOT Conn’s responsibility to hook the appliances up – so we had no other alternative!! Kathy also informed us that SHE had the electrical cord – they forgot to give it to the delivery team! She asked my husband what she could do to make us happy. He said, “a dryer that works.”

She also mentioned that they did take off the $79.99 delivery charge (it was ALREADY taken off per my conversation with the Store Manager) – as if she was doing us a favor (in my opinion).

She said she would look into the situation with the dryer, and call us back……………..

Kathy called back and indicated that we had a few options:
1) WE need to call the Conn’s service people and have them come out to repair the dryer “at no cost to us”, again, as if she was doing us a favor (we purchased a 4-year warranty, so there IS NO COST to us!!);
2) If the dryer cannot be repaired, it would be replaced with a new dryer, same model – but she had no idea when one would be available! If this is the case, we would forfeit the $75 scratch and dent discount and have to pay full price for the new dryer – WHEN it became available.
3) Return both appliances for a different set.

She gave us the phone number for repair service (855.266.6349). We are now contemplating returning both appliances and taking our business elsewhere! Our experience with Conn’s is less than a week old – and it has been a COMPLETE NIGHTMORE already!!


nerissa Balajadia September 30, 2014 at 10:06 pm

People! Stop shopping at this store. I was warned, but it was the only store opened on Easter Saturday. I got suckered. I bought a Samsung washer and drier 1,300 for EACH. I will make this short and skip details. I got the washer the following Wed. Oh, guarantee is next day, but it was Easter Sunday so they quickly gt it out their the next available day I was home.
I used the washer twice when I noticed it would not lock. I called the so call service company. I had to wait TWO week for service. I have 3 biological children and five adopted kids top off diagnosis of Lupus. I could not wash. They came out rigged it up and low and behold it breaks again after the first wash. I call back. I wait TWO weeks. They fix it and it breaks again. This happened 4 times before they said it was not their fault and i basically signed a contract and was at the mercy of Samsung. They called Samsung and had to get permission to give me back my money. Its now September and I am paying for a machine that does not work and washing clothes in a disgusting wash room.
I finally got directed to my credit company to put a freeze on the payments until it was resolved. Meanwhile, I called Conns on several occasions requesting a general manager to contact me. I could not get the GM to call me or any other manager to call back,
I called Samsung. Guess what…there were NEVER any calls from Conns. they lied to me. Samsung sent out their own repairman. Come to find out Conns repair men were the ones who broke the machine. That was on the 17th of Sept. Over the last few weeks i noticed water on the floor! I troubled shot everything! Tonight, I found out it was coming from the washer. it is broken still.
I went on face book as was told i could have a 100.00 gift card. No, i have a silver washer and matching washer. The only washer that would be ok was the washer that was 180 more and a bit larger. So what. after all the Hell i have been through 180.00 is nothing to make things right. I posted this concern on FB and was told if was resolved because I was offered a 100 gift card. That is the delivery fee! I should not pay one cent!!!



Stephen White August 15, 2014 at 6:42 am

I have been waiting since a diagnostic appointment on May 14th to get my from load washing machine fixed. After endless hours of my time spent talking to one uninformed person after another, I lucked out and the original serviceman that diagnosed the problem showed up with a part to fix the machine. He realized it was the same machine he had ordered three parts for and that his original order had been changed to one part that did absolutely no good in fixing the original issues. He called his supervisor and they decided that a new machine was in order. He said they would get a new one sent and the old one picked up. The reality of that situation was I was called several weeks after that and told to get on my merry hoof and go to a store and pick out a new one. Since the closest store to me was closed ( at Katy Freeway and Witte Road) I called the next closest on 290 before I ventured out again. It was this conversation that informed me that none of the current front loaders were in the price range of the one I was stuck with and would have to pay $150 or up depending on which model I wanted. Needless to say I do not feel the need to give anymore money to Conn’s to fix a 4 month plus issue with a repair order. I would hope that someone will finally end this misery and refund my money. I don;t want another machine, but I do want what I paid for the original machine and the extended warranty so I can go somewhere else. This has been by far the absolute worst experience I have had trying to rectify a problem that was covered under warranty and caused Conn’s no financial burden to correct. I pray that someone there with any conscious will help me. At this point I don’t even want to pursue the money I have spent cleaning my clothes while a broken washer sat in my own house. I just wish to be free of ever having to deal with Conn’s again.
Stephen White
Houston TX


Ashley Aviah-Gyebi August 13, 2014 at 4:53 pm

I have never had the payment processing issues that I have had with this company. When I pay my bills I usually have the funds sent from my bank through electronic payment. I submitted payments for both of my accounts with Conns and my bank is showing the funds as received and paid since yesterday yet I continue to receive automated calls from Conns. When I speak to representatives, I’m told that Conns hasn’t received my payments and that it can take several days to receive and process the payments, which is completely ridiculous. Of it takes so long to process, why am I getting calls the day after my payment is due? And why on earth does it take so long to process these payments? Conns is the only company that has been this complicated with processing electronic bank payments.


john petzinger August 13, 2014 at 10:14 am

this is john petzinger from Pasadena tx ……..if something isn’t done im going to complain to the complaint breaure of texas……I think someone got hold of personal information and canceled my disability policy….for my furniture. 713-477-XXXX


jp August 12, 2014 at 7:55 pm

purchase a ipad from this store change my mind and went to return it and now they are talking about a 15% restocking fee that were never discuss no where on the paperwork or on the contact that I sign. will never shop there again.


Erica Hunt August 11, 2014 at 8:06 pm

How are you? I am sending this email because I am furious with the new store in the Town of Memphis, CONN’S. On July 2, I came in and purchased over 6,000 dollars in kitchen appliances. In July 4, 2014 the items were delivered. However, My Samsung dishwasher never worked. I decided to call on July 5, I kept getting sales associate telling me the store manger Tyrone Montgomery was busy and he would call me however I never received a call. I called customer service and they say I am not in the system. i called Samsung and they say i need to contact the store. So I decided to drive all the way from my home in Frayser to Riverdale to speak with him face to face. He then told me he would have it replaced however, I never received it nor a phone call to let me know the status of my order. Since I work during the week and care for my two young daughters at night, I had no time to go during the week however I went on the following Saturday after leaving work. He then said he would have someone to come out and look at it. I get a representative from A&e who did absolutely nothing and said he wasn’t placing my repair in the system because I would charged 100 dollars. I was furious. I called the store and spoke to the sales lady, Bonnie who said someone would call me. Again, no call. I then go back to the store and speak with Tyrone who said he would have the installation team to come out. They’ve assured me u needed another unit at this point and someone would call with a delivery time. No one called. I went back and spoke with Harold who rook my info and said he was sending everything to corporate. Of course, as usual, I heard nothing!
By this time, i am furious. I go back to the store and the sales associate said Tyrone knows I’m supposed receive a new unit but he said they will only give me the runaround. I called Samsung back who sends a technician that basically said I needed a new unit. I have made several attempts to get in touch with someone from CONN’S however nothing has been done to fix the problem. please help! I am a single mother who works and goes to school full time. I am so furious to know this company is basically doing nothing to rectify this problem.


Janice Harris August 11, 2014 at 3:39 am

Pu rchased a recliner and couch fiber is coming thru the couch the recliner is a death trap it leans over it was a gift for my husband that he cant enjoy at all they sent a tech to our house and he said the recliner didnt have the base that why it leans and the couch shouldnt be shedding upon returning to his office he recanted what he said he also said I could reselect that they would call it never happened the furniture is pour quality they never calls you back unless you owe them I seeking legal help


erica August 6, 2014 at 10:11 pm

On 8/1/2014 Conn’s Beaumont,Texas on college st., a non refundable service fee of $97.37 paid to access the cost of my washing machine repair that was purchased at Conn’s on Dowlen Rd. It was determined that the problem was a replacement of the control board panel but the part would have to be ordered. In addition, the cost of the control panel would be $168.20 which I agreed to the order. On August 6,2014, Conn’s installed the control pane but realized that the motor also needed to be replaced as well. The service person approx. the cost of the motor at $284.00 + the control pane $168.50 + the service call $97.37. An inaccurate service call assessment has unfairly cost this customer. Conn’s got paid but this customer was surely underpaid.


Daniel Saldibar August 6, 2014 at 3:49 pm

Purchased a SAMSUNG TABLET & Insurance has been the worst nightmare. Has been in for repair 5 times have had it a year at that & product still not working. Conn’s has the most unprofessional & poor CSR. Call the store #97 unreal how RUDE & IGNORANT. You are never contacted about problem with the product. After picking up the product for the 5th time yesterday after they had it a month not working. So report today again the resolution department give it up they will do nothing about it. They are processing my complaint but it is working. If that was the fact why am I calling to say it’s not working. So I was told my the resolution department call Samsung take it up with them. So as I see Conn’s sells all there merchandise but don’t give to shit’s about what happens from there. Then when your a customer who pays on time all the time get the worst service. THINK TWICE BEFORE PURCHASING ANYTHING FROM CONN’S IF NOT YOU WILL BE STUCK WITH AN ITEM THAT IS SO EXPENSIVE NOT WORKING PROPERLY.!!!!!!!!!!!!!! BEWARE OF CONN’S THEY GET RICHER & DON’T CARE ABOUT CUSTOMER’S!!!!!!!!!!!!!!!!!!AT ALL. I REFUSE TO MAKE ANOTHER PAYMENT DUE TO THEY DON’T GIVE ME ANOTHER PRODUCT OR MAKE GOOD OF WHAT I HAVE TO RESOLVE MY PROBLEM. HAVE IT ON HAND AND TOLD I READ HERE IT WORKS NO IT DOESN’T SO HOW CAN I HELP YOU WHAT HAVE YOU DONE TO HELP NOTHING A TOTAL NIGHTMARE…


Jeremy Spence August 5, 2014 at 5:20 pm

I can’t believe this company is still in business. Not only did they give our purchased products to another customer, they contacted us on the day of expected delivery and informed us they were out of stock in that item (GE Refrigerator). We had already been in our new home for a week and needed a refrigerator. We went into the store and made an in-store purchase, returned the next day to pick it up ourselves. They were supposed to cancel the original order, but never did. I didn’t find out about this for another 2 weeks when I started getting calls about a payment due. When I researched further, Conn’s sales staff and management set up 3 different accounts in my name and I started receiving 6 to 10 calls a day!! No exaggeration, 6 – 10 calls a day. Every time I had to re-tell the saga for what should be a simple accounting reconciliation. What is most frustrating is that every time I speak with a Conn’s representative at any level I’m told the same thing “I see a note on your account. Give it 24 to 72 hours and it should be resolved.” This has been stated to me since July 9, 2014 (approximately 4 weeks). Now I’m in danger of having a bad credit report tagged on my credit profile because they can’t handle a simple reporting error that was caused by their people. If it’s taken this long to fix an accounting error, how long do you think I’ll have to wait to get a letter from them for the credit reporting agencies? Can’t wait to pay off these accounts and take my business elsewhere. Conn’s is turning out to be a terrible company all the way around.


Tara August 4, 2014 at 10:24 pm

Conn’s service sucks! Can’t get anyone to return phone call, and when someone does call they don’t know what the hell your talking about. Bought a warranty for lawnmower that they won’t fix because they said it was our fault for not having sufficient oil in the unit. Well guess what it did, we check that all the time and never have had problems with other two mowers! Left message with Conn’ s Corp office, hopefully they will figure it out and get my mower fixed under the warranty. If not I will never purchase anything from Conn’ s again. I will make sure no one else does either!


Guadalupe Avalos August 4, 2014 at 12:39 am

WAS a potential customer. Applied online then went into store and provided all the info required. Was told the application was in pending status for one reason or another…these people cant put two and two together. Finally called to see what was the problem and was transferred 7 times from customer service to credit to collections then back and fourth. I was on hold and transferred online, explained the same story over and over and this all took almost an hr to get someone who really seemed to care enough to listen BUT then after being told she was going to get the issue resoled she transferred to the sales rep at the store who was new and said I’m stating to feel like like they don’t want your business. He said this is very discouraging for me too. Well CONS you’ve succeeded. Ill take my money and do business with someone who still cares about their clients. Sad sad group of CREDIT PEOPLE.


Diana Trove August 1, 2014 at 8:05 pm

I am having an issue with your customer service. I am severly diappointed in your company which i have had atleast five previous accounts. I have been unsuccessfully trying to get my ac/heater unit fixed, and was told due to the fact no one would service the unit that i could return it and exchange it for a new unit at any of your locations. .i took my unit to the store i had discussed with the customer service representative (Lufkin) which i asked did they have what i need and was told yes maam it shows they have one in stock. They didnt have one there and after several calls and computer work they told me they had to order one and i could pick it up on Friday. So i went back to Lufkin to get the new unit and was told the tiuck hasnt arrived yet but your unit isnt on the truck. So i called and emailed and was told we will fix this and have it delivered to you for your trouble. I waited for the delivery and when it got here it was a regular ac unit not the heat and cool unit so they took it back. I was told that they had no heater/ac units availible that they couldnt order one. There was nothing the could do except refund the money. I agreed and askedwhen i could expect my refund and was just asked why i didnt just get a new one. Really? You people have let this company go. Your customer service has become a joke. All i want from you is my money. I didnt ask for yall to repair my wall that the unit ruined all i wanted was my issue addressed in a timely manner. And i wanted to know when i could expect the refund. Still can get an answer.


Seeing Attorney July 24, 2014 at 8:47 pm

Conn’s sold me a Defective TV then told me I would have to pay a restocking fee of $300 to exchange the TV. Corp called me to assist with the return and granted an exchange minus the restocking fee. However the Mgr sold me a local TV not one from the Sat corp office as instructed, left the TV with a Neighbor several weeks later that requires to date an update to work hopefully. I have paid the TV in full according to terms. Now I am being told I owe the $300. hmmmmm??? I am being told I will not get the advertised promised 10 percent 12 month free financing we agreed upon. I have not received one call from the corp office only 20 plus calls a day from collections.???


Disgusted in Texas July 22, 2014 at 12:59 pm

Your customer service stinks! I won’t ever recommend Conn’s for anything other than being CONNED! Haven’t had my furniture 2 months and its a piece of crap. Don’t even try calling into they customer service for all you will be told is someone will call you back in 24 hours! Don’t know what clock you watch but your 24 hours turns into DAYS. They won’t replace my set but they will send me a repair part!!! A repair part for something 2 months old……NO way. I have now heard other horror stories about Conn’s. One lady has waited 6 months for a dining room chair replacement and not only that but they told her to go buy the screws to put it together!! Another person was charged twice for a tv and still hasn’t gotten it taken off! Love Facebook and Twitter for I daily blast how crappy Conn’s is!!!


sandra July 18, 2014 at 10:53 am



monica young July 16, 2014 at 12:22 pm

We have only had our chair one month before it snapped in half. We have now been waiting 4 months trying to order a part for the chair. They have already sent the wrong part twice and every time we call they transfered us to 6 different people and no managers are ever available. We are so close to going and dropping our table off at the store. The worst customer service I have ever received. We have sent emails and we get back a generic response and nothing gets resolved.


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