Conns Corporate Office

Conns Corporate Office Address

Conns Inc.
3295 College St
Beaumont, TX 77701

Contact Conns

Phone Number: (409) 832-1696
Fax Number: (409) 832-4344
Website: http://www.conns.com
Email: Email Conns

Executives

CEO: Theodore M. Wright
CFO: Brian E. Taylor
COO: Michael J. Poppe

Conns History

Conns began in 1934 when Carol Washington Conn, Sr. purchased a plumbing company and named it Conns Plumbing and Heating.

In 1937, the company began selling gas ranges and refrigerators.

In 1940, a physical store was opened on Pearl Street in Beaumont, Texas.

In 1959, a second store was opened on 11th Street.

In 1964, Conn Credit Corporation was founded to help consumers finance their purchases from Conns.

In 1966, C.W. Conn Jr. took over as company president and CEO.  The company operated 4 stores at this time.

The company expanded under his leadership and eventually went public in 2003.  Today, the company has 65 retail locations that sell electronics and appliances.

 

 

{ 88 comments… read them below or add one }

Pam April 9, 2014 at 12:45 pm

DON’T USE THEM – We purchased a BRAND NEW refrigerator over a month ago. We specifically requested that they don’t send us a dented/damaged unit (if I wanted a scratched/dented refrigerator – I would have shopped that section and gotten an automatic ‘discount). Needless to say, my new FULL PRICED refrigerator arrives with a nice dent and scratch on it! I was moving into a new house – they call the warehouse, cannot deliver another unit for a WEEK! They offer me a discount – which I reluctantly accept – plus when I sign the paperwork for delivery – I notate that they said I would get over 10% of purchase cost back. WELL, it has now been over a month – after MANY HOURS on the phone, still have NOT received that promised, rushed refund………….. I will go to the big chains from now on – where the employees don’t lie and they will handle these things properly. It’s pathetic – I paid with my DEBIT CARD – they got their money immediately….. I’m still waiting. I won’t be buying my washer and dryer from them for sure!

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Susan Anders April 7, 2014 at 7:32 pm

I am being stalked and my 77 yr old father is being harassed by a conn’s representative over a balance of approx. 300.00 on a t.v. I purchased. He has been asked to stay off the property and continues to ring the doorbell at my dad’s who just lost his wife and suffers from cancer. He calls numerous times each day and had to be threatened with our dog because he wouldn’t leave the property. I am appalled at the high handed tactics Conn’s takes to get a payment and they think this is the ok corral. I will have Kent ( from the Indian bend store in Scottsdale) arrested if he sets foot on the property again and make sure Conn’s is blasted for their ridiculous collection process by the media. When my brother asked what the payoff was he was told he didn’t want the payoff he wanted his T.V. Well Conn’s I’ve got my boxing gloves on, lets go to court like every other business does. Go back to Texas. Arizona is peaceful.

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Latoya Dewberry April 4, 2014 at 4:37 pm

I have been shopping at Conn’s over four years now. I’ve purchased three TV’s, two mattresses, washer & dryer, TV stand and a computer. All experiences in the past were pleasant and I even bragged on Conn’s to friends and referred them. However that STOPS today!! I went into the Dallas, TX location off of HWY 75 at the beginning of March and purchased a livingroom set and TV. My order was supposed to come in March 31st and be delivered April 1st. March 31st I received a call and was advised my furniture was in and would be delivered, GREAT news so I thought!! April 1st comes and I receive no phone call or furniture. I called the warehouse to check on my delievery only to find out my delivery had been pushed back and no date of when it was coming in. Now I’m frustrated and puzzled as to why the store has not called me to tell me about this issue and offer a resolution. I called the store to inquire about the issue only to be left on hold for 10 mins and someone come and say they will call me back. Four hours go by and I call the store because I haven’t received a call and I was told the same thing AGAIN!! I call a THIRD time and finally speak to my sales rep Amy who seemed so unconcerned and told me the furniture was not in…well DUH was my thought! I asked when is it coming in and how is this issue going to resolved. I told her I was told that Houston received some of the sofas like mine and I was informed a Conn’s sales rep could request a transfer to the Dallas warehouse on Thurs and I could get my couch Friday. She said she would call the warehouse and call me back. NEVER got a call back I had to call AGAIN!! She then tell oh sorry I got so busy but I got a transfer set up and you will get it Friday. Thursday rolls around no call to confirm delivery so I call and speak to Amy she tells me it’s not in but she will check on it and call me back. At this point I’ve had it with the phone so I decided to go into the store and speak with a manager. Throughout this entire process I’ve remained calm, professional and poised all while now sitting on my livingroom floor because I got rid of my other furniture thinking my new furniture was coming in. I get to the store and I have to wait for the manager to finish her lunch for 20 mins before I can speak with her. We finally speak and I explain the issue to her and my frustration regarding why I’ve had to call multiple times and no one has called me or followed up. Amy the sales rep is there and the manager ask her did you follow up to make sure the delivery came in and she says “No I guess I got too busy and forgot”. The manager said she will check into and call me back in an hour. Meanwhile I decided enough is enough!! This is ridiculous and so unprofessional and there is now way I’m going to spend $2,500.00 more in this store with these horrible people!! Needless to say the manager didn’t call me back in an hour so I cancelled my order. I went to ROOMS TO GO and purchased a livingroom set with no problems and great service. I went back and cancelled my order at CONN’s and the manager acted as if she didn’t even care that I cancelled my order. I know $2,500.00 is not much to some but it is for me and my family. I really hope the right person looks at this and take some type of corrective action because this is how you lose lots of business. I’ve spent thousands over the years with Conn’s and I’m extremely disappointed and upset with this experience. I will not be returning or referring anyone else to shop there! Please take inventory of the management and people that are being hired so the company doesn’t go down because of it.

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A truck driver April 4, 2014 at 3:59 pm

I think Conn’s is about the sorriest bunch of people .had a sister that pasted away and was 1.1/2 late on a Friday they wouldn’t even try to offer and help about unloading me.told me I was going to have to stay out here till Sunday to get unloaded as far as I as concerned I would never buy anything from them.all these people think about is the dollar.

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Pam April 9, 2014 at 12:49 pm

WOW! The delivery people too! I am so sorry you had to deal with them!!!!!!!!!!!!

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Joshua Tracy April 4, 2014 at 12:35 pm

I had never been to a Conn’s before and I was having trouble finding a TV stand I wanted so I decided to try them out, HUGE MISTAKE! There is a reason why this company has not grown very well. ITS CALLED CUSTOMER SERVICE!!! AND CONN’S IS TERRIBLE!!! So I stop by after work one day and I look through the store and after walking the entire store I find a TV stand I want. So I walk over to a sales man (there was only one) and I purchase the TV stand , Paid in full , to be delivered and set up (bill was about $497) It was supoosed to be delivered and set up on the following Saturday. ( a day i had to take off , Im a nurse and I work 6 days a week getting sunday off every week) Saturday comes and I wait all day and about 4 pm a lady calls me and asked if I will be there to except the delivery , I say yes and she tells me it will be delivered between 5-9pm…OK …no problems (it would have been nice to know that a little earlier , but whatever) so at 800pm the same girl calls me back an tells me the delivery driver is “running behind ” and he wont be able to make it until after 930pm and Conn’s has a policy that does not allow drivers to be in customers houses past 9pm so she asked if I can reschedule?. I told the young lady that I couldnt reschedule that I had to take this day off just to be here for the stand. I ask her is there any way the could bring it tonight and if that was not posssible I was just going to cancell my order. She calls me back and tells me “yes the driver is going to make an acception and he will be here but iot will be after 930. And of course NO ONE SHOWED , no phone call, nothing ……… so I call the next day and tell them ther story and that I want a refund. The guy on the phone looks
my ticket up and say “sir the driver turned in the ticket as “:delivered and set up” says ” it even has a signature on it”……..UNBELIVEABLE . so at this point Im still not yelling or anything . I just tell the guy ,it was not delivered and to call me back when he figures it out. AGAIN ….no phone call back. I call back Monday speak to the same guy (Brandon the manager) he tells me he figured ot out and it was not delivered ,and tells me the guy lied (the delivery driver) not sorry just ” yea he lied ” so again I say I just want a refund , so instead of handling it himself he puts the saleman bacj on th ephone and the salesman take my credit care info over th ephone apologizes (finally) and say “Im going to refund it right now” ….3 days goes by ..NO REFUND , NO PHONE CALL..NOTHING….So I call back up there AGAIN ….and the same guy tells me “Oh ITS going to be a couple of more days because the ticket was closed and we cant refund a closed ticket”……….(soI have to wait because the driver lied ) so few more days goes by …and again NOTHING …..no CALL ……no REFUND….NOTHING ..I call today and the same guy (Brandon , THE MANAGER!!!!! ) says OH ‘You are going to have to come in and swipe your card we cant do it over the phone ” SO NOW ITSBEEN OVER A WEEK NO REFUND, NO CALL , NOTHING !!!!!!!! I ASKED ” HIM WHY DIDNT YOU CALL ME ?” HE SAYS ” I CALLED THE NUMBER BACK SEVERAL TIMES AND IT KEPT SAYING THE PHONE NUMBER WAS NOT GOOD “. (he never looked for my ticket WHICH HAS THE # written on it every where !!!!!!!!!!!!!!!!!!!!!!!!!!!!) I HAVE NEVER IN MY ENTIRE LIFE HAD SUCH A HORRIBLE EXPIRENCE WITH ANY FURNITURE PLACE LIKE CONN’S!! I guess I should have known better (they put their REAL occupation right there in their name ” CONN” ) so now I have to tak emore time out of my day to go up there and it will probably be another week until its refunded !!!!!!!! I AM GOING TO MAKE IT A PERSONAL MISSION OF MY TO TELL EVER PERSON I CAN HOW TERRIBLE I WAS TREATED AND HOW BAD THER CUSTOMER SERVICE IS!!!!!!!!!!!!

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Sindy Flores March 31, 2014 at 11:53 pm

The technician shows to house after one month of a broken tv with the wrong part because he didn’t check it the first time, they are lazy and rude people, still no tv snd no call with any solution and yet have to keep paying for it. .

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Sindy Flores March 31, 2014 at 11:45 pm

I have been a customer of conns for about 6 months, I purchased my TV from there on September 2013 on February 26, 2014 my tv went off it will not turn on all then I l contacted the customer service repairs on February 27th, they said they were going to send out a technician the next week on Monday. The technician Johny J called call me 2:30 letting me letting me know he was going to arrive to my house in 30 minutes he didn’t show up till 6:30 p.m. Just looked at my TV didn’t even open it just looked at it for 1 minute and said that he needs to replace the part that he was going to take about a one week that they will let me know when they had it and will call me to make another appointment, I’ve waited patiently for about a week and a half later they call me back said that had the part, the technician keeps playing games with the time, I’m told one time and keeps changing it. I’m so tired and frustrated, I have never dealed with do BAD customer service, still now on 3/31/14 my tv is not fixed, talking to corporate doesn’t heelp either, I even went to the store where I bought it on Beechnut, houston tx the manager nasif is also no help and didn’t want to accept the TV even though it es in the box. The technician was rude, the customers service just keeps putting you on hold and lying, the corporate people just dont care either, I’m a very UPSET and UNSATISFIED customer…very disappointed.

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David Cornelius March 31, 2014 at 10:34 am

CONN’S SUCKS thats all I have to say . SUCKS SUCKS SUCKS

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Lacy Anderson March 27, 2014 at 10:44 pm

I purchased a refrigerator from Conn’s in Oct of 2013 and bought the warranty. Six weeks ago my refrigerator went out, I contacted Conn’s for repair on Monday Feb 17th on Tuesday the 18th a tech came to my. That day the tech stated that he needed to order a compressor that the compressor would not work. A week later I contacted the tech he stated I would need to call the service department. When I contacted them they said it would be the following week before the part would be in and they could come to my house. Two weeks later I receive another phone call from another tech and he stated he placed a request to have my refrigerator replaced because he feels that replacing the part will only temporarily fix the issue. I told him I was going out of town for a few days the following week and he said we for sure should have an answer by then. I called that Wednesday on my way home and he stated I would need to contact the service department. I contacted them when I got home and they stated my claim was denied because the manufacture stated if they added this other part it would fix the issue. Which I have been told by other tech’s outside of Conn’s that it is only a temporary fix. I told them I did not agree with this and wanted to file a complaint not just for the denial but also for the service that I have received. At this point it had been 3 weeks since the first tech came to my house. I have called back several times since then and only get the run around they are ordering part, they are waiting on parts, etc. When I called back this week to check the status of the claim they stated it was resubmitted Saturday (which I had been told once corporate does not work on Saturday’s) because there was confusion on the complaint. I spoke again with the service department and they stated they were still waiting for parts to come in. Needless to say I have gone 6 weeks with no refrigerator. Not to mention I paid for a service that I have not received in a timely manner. I have told them if they are not going to replace my refrigerator I wanted a written and signed document stating if the refrigerator went out after my warranty they will replace it. My warranty is up Nov of 2014 which is not very far from now. I feel as if they are only wanting to repair the refrigerator as a temporary fix because my warranty is almost up and I will be forced to buy another refrigerator (which will not be from them) I have had to buy ice everyday, I have had to eat out a lot due to not being able to keep refrigerated food at my house, and lost close to $200 in food when the refrigerator went out

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Lacy Anderson March 27, 2014 at 10:46 pm

I have just contacted the media tonight as well as filed a complaint with the BBB. I will keep going if I have to. 6 weeks is long enough.

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Lakendra conley March 27, 2014 at 12:33 am

I keep being told that my request has been reported and that a service technician will come and that I will receive a call for an appointment date. I have been dealing with this for almost a Month and it has been 4 days since I first came to this site and I spoke to someone. Why is it so hard to take care of your customers? Do you not want repeat business or great reviews…. things should be done in a timely manner.

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Lake nara conley March 22, 2014 at 11:03 am

I have been dealing with my situation for 3 weeks now. I purchased a smart TV that was on display with insurance. The TV was bubble and saran wrap and placed into my car. I brought the TV home and had my brother in law and family set it up while I went to run errands. Came back home only to be told that I wouldn’t be able to watch my TV due to it having a cracked in it. Called the help desk only to be told to call the service center. Called the service center and was told someone would be coming to my house. That person was never seen. I called the service center back a few days later only to find out that they canceled the ticket because we didn’t know how the damage happened and to call the help desk. We have been feeling like a ping pong ball being tossed between two opponents meanwhile I have a TV I cannot watch and no one to explain why it can’t be repaired or replaced. I really like the items that were in the store and was planning to be a repeat customer. However if this is how you treat people I think I’ll go elsewhere and will never recommend this place to anyone.

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Kyra March 21, 2014 at 3:36 pm

I went to Conns and purchased some home appliances. When I was there they had a computer I was interested in. The store rep Miguel told me that he could price match a local competitor. I went to the store 3 times to ensure it was the computer I wanted. Each time being told that they would price match. The day I went to buy the store rep told me ok let’s get it done. When I saw another computer I liked he said ok. We can get that one and price match. He returned without the computer and told me no we cannot price match. His manager Octavio came to the front and told me that I needed to call their customer service department because they were not allowing him to price match and that if I can they listen to customers more. I called from the store and was told by the manager in there customer support department that only the store manager could ok the change. the store manager then got on the phone with the customer care supervisor and began to argue about whose job it was. In the end neither of them helped me. I was told that they would follow up with me and I never received a call back. When I called backed the store manager told me there was nothing he could do and that he emailed someone but they said they could do nothing. I called the corporate office and was routed back to the same rude customer service department I spoke to before. When speaking to them I talked to Quentin he refused to let me speak to a supervisor and told me he was done talking to me and he was going to hang up. I refused to hang up so he set on the call in silence for 10 minutes before telling me to just hang up. The customer service was rude and unhelpful as was the store. The store manager and sales rep lied to me. I found out during my initial purchase the sales rep lied about giving me a price match and went in and added a credit to the account after the fact. The store rep lied to me from day one and the manager uncovered this and did not care.

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April Dawn March 21, 2014 at 1:59 pm

This has been one of thee most stressful situations I have EVER had in my life!!!!!! I was 2 weeks behind. I called to make a payment, to bring account current, and requested a due date change. They failed to submit the due date change that I qualified for and the collection called continued as if I was in collections for the next two months!! REDICULOUS! After answering the phone Daily to speak to Supervisors, my account is STILL in collections, and I am NOT LATE, because I did exactly what I was supposed to do as a consumer. The supervisors keep requesting more money, and I am refusing to pay into an account they have been MISMANAGING!!!!!!! THEE ONLY PERK WITH THIS COMPANY IS EASY QUALIFY FOR FINANCING from then on it is HELL!!!!!!!!!!!! I WILL RETURN MY TV AND LAPTOP IMMEDIATELY!!!!! IT IS NOT WORTH IT.

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Victor March 19, 2014 at 1:11 pm

They have the worst Customer Service and do not stand behind their products. They tell you they will have someone in Management call you back and no one ever calls. I cannot get anyone to resolve an issue period. I have been calling and talking to Customer Service, Service, the actual store and to the Corporate office and this has been going on for months, I have yet to get a phone call from anyone in Management that can resolve the issue. I hat them they will disconnect you phone also.

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S Jones March 10, 2014 at 11:02 am

Do not purchase anything from Conn’s. They have the worst Customer Service and do not stand behind their products. They tell you they will have someone in Management call you back and no one ever calls. I cannot get anyone to resolve an issue period. I have been calling and talking to Customer Service, Service, the actual store and to the Corporate office and this has been going on for months, I have yet to get a phone call from anyone in Management that can resolve the issue. Unbelievable.

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Donald D. March 6, 2014 at 12:33 am

I have been continually harassed by debt collectors representing Conn’s for a debt that is not mine and the person they are seeking does not reside at my address. I have explained this on several occasions but the calls continue many times per day. Today we received at least six of these harassing calls and probably more that we did not answer. I have filed a complaint with the Federal Trade Commission and is seeking legal counsel to file a lawsuit as they are continually violating The Fair Debt Collection Practices Act. Hopefully, we will be awarded significant punitive damages for their flagrant violations. If more people fought violators of this law, with lawsuits, the collection process would improve.

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terry jensen March 4, 2014 at 3:28 pm

Went to the amarillo store 2/25 and purchased a washer/dryer combo and mattress set.After reading all the negitive delivery reviews.I decided to pick up my purchase,Thru the whole sales experiance.I asked the sales staff several times if the items picked were in stock.I was assured they were in stock.While filling out the paper work,I told the sales staff that i would take my items home.I was then informed that the items were in stock in San Antonio???.OK so i asked when they would be delivered to amarillo so i can pick them up.Sales staff checked with sales manager Fabian and both told me sat 3/1.No problem!I called sales on fri 2/28 to find out what time i could make pick up.Was informed items had not been delivered.I asked sales to check on delivery date.She did not know?I told her to ask someone to find out.Fabian got on the phone and informed me all stock deliverys were on tuesday 2/4??? I asked him why he told me saturday when he knew for a fact that deliverys were made on tuseday?He told me that he never said saturday.So now he calls me a liar!I told him that i would be down to speak with the store manager and that if i could not get satisfaction that i would cancell my order.When i finaly got ahold of the store manager on 2/4.I was informed that My order was canceled!WHAT IS WRONG WITH YOU PEOPLE?Now i am told that my order will be here on 2/6 thursday.What will you tell me thursday?I cant wait for the next lie!

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F. Puente March 3, 2014 at 7:02 pm

Customer service sucks a**, we have been complaining for 2 1/2 months. First to get it serviced, we were told the part was ordered, that they called us (which they never did), we called to see what was going on with our part and got the run around. Over and over we requested to get it fixed and speak to a manager. It has been past the 30 day policy for them to fix it and per policy they are supposed to replace with a new one, still waiting on that to happen. Next time we are definitely buying our electronics somewhere else! O yeah and dont believe the managers because they are liars too!!!!

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Kimberly Allen February 27, 2014 at 6:02 pm

Conns is the worst company that I have ever dealt with. I will never do business with them again. Their customer service or should I say LACK of customer service is horrible. Conns does not care about their customers. All they care about is taking your money!!!

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Loretta Wesson February 28, 2014 at 1:19 pm

Well said Kimberly Allen. Whatever you do don’t ever give them your bank account information !!!! Make a point of taking your payment in . I’m done with Conn’s…

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Kimberly. Wilcox February 27, 2014 at 5:49 pm

Never will Shop a Conns again. Had a very Bad Experience. No one wanted or desired to fix my Problem. So Im returning Everything

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