Chipotle Corporate Office

Chipotle Corporate Office Address

Chipotle Mexican Grill, Inc.
1401 Wynkoop St Suite 500
Denver, CO 80202

Contact Chipotle

Phone Number: (303) 595-4000
Fax Number: (302) 674-5266
Website: http://www.chipotle.com
Email: Email Chipotle

Executives

CEO: Montgomery F. Moran
CFO: John R. Hartung
COO: Robert N. Blessing Jr

Chipotle History

Chipotle was founded in 1993 by Steve Ells. Their first location was a former Dolly Madison ice cream location. The second and third locations were added in 1995. An additional five Denver stores were added the following year.

In 1998, Chipotle sought outside investors to scale the business more quickly. The first stores outside Colorado were opened in Columbus, OH and Minneapolis, MN the following year. The company continued to expand and eventually went public (IPO) in 2006.

Chipotle currently has over 1300 locations in 43 states.  International locations include Ontario, London and Paris.

Chipotle’s corporate office and headquarters is located in Denver, Colorado.

{ 151 comments… read them below or add one }

Mike Mapel April 17, 2014 at 9:21 pm

Hi, had to run errands tonight. I really don’t live close to a Chipotle. I chose to run my errands in Mayfield Heights(Ohio). My payoff was going to be picking up some Chipotle. Worth the drive. At 8:00 EST, as I made my way down SOM Center Road and into the shopping complex, I noticed the Chipotle store had it’s external sign/lights off. In the food industry we all know that means you are closed and/or not taking customers. Even all the other stores in the complex that had closed hours earlier had their signs/lights on to advertise. Needless to say, I was and am disgusted that I was not able to get Chipotle after specifically heading that way. I am seeking an explanation for why that particular store was closed at 8:00 tonight, Thursday April 17 when your website says this:

6717 Eastgate Dr.
Distance: 2.40 mi – [Mayfield Rd & SOM Center Rd]
6717 Eastgate Dr.
Mayfield Heights, OH 44124
Phone: 440.442.0620
Fax: 440.442.0920
Hours:

Mon-Sat: 11:00 AM – 10:00 PM
Sun: Closed
View Map & Directions
Download Fax Order Form download

See your website misled me as it says the store is open until 10 pm. The only other alternative is that the employees of that store turned the lights out so they wouldn’t have to assist any additional customers and could coast for the last 2 hours. It was dark as night out, too, so no excuses about it being light out. Please let me know about your hours as I would be happy to let everyone I know that Chipotle closes at 8 pm, not 10. Please also let me know why this occured as I have spent too much money with your company to have this happen.

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Willie Tharps April 16, 2014 at 9:39 pm

Tonight I was looking for a place for dinner at the mall, usually it would be an easy decision, but because of last experience with corporate and a local restaurant. I will pas.

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Roy Malone II April 15, 2014 at 11:58 pm

For the last month I have been getting a chicken bowl to go from the Chipotles at 7717 MacArthur, Las Colinas, TX and almost every time the chicken loads of fat in it. I never have that issue at the one in Mansfield, TX. I ate my last bowl there tonight. I know every one is different, but there should be minimum standards all of the Chipoltes should have to follow. I pulled out half of the chicken given to me because it was too fatty. I’m not even sure it’s chicken anymore…..

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Djoel McCrea April 14, 2014 at 4:36 pm

These comments are hilarious. I bet whoever reads these loves his/her job. People are sooo petty.

*go chipotle*

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Karen April 15, 2014 at 3:18 pm

Petty?
You are unaware of these experiences.
If it was you not being treated appropriately, you would understand
And be a bit kinder in your words.

It’s not being petty. Your choosing to be ignorant or shut your eyes!

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Karen April 14, 2014 at 4:00 pm

Well after seeing the previous statements one by another employee
I’m alway in Texas and can share that I was hired considering my years of experience in restaurant industry, willingness for on job training also(new company),
I too was lectured, talked down to, the store manager bragged several times “few people servive working here n do not last”,
Felt as if I was going thru a boot camp
Unlike seen before.
The aggressiveness of this manager n the portion control is ridiculous !
I was yelled at alot
I asked for a corporate number n was told it doesn’t matter that management does not care bout employees. It’s solved in house! Then suddenly I was told after seeing a variety of people fired quickly…no warning etc i was given the boot, I was given the impression it was my age etc
Oh well don’t care for them!

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Willie Tharps April 14, 2014 at 11:59 am

Today I bought my last meal at Chipotle. I visit the restaurant in Maryland on Worman Mills rd. The general manager had very poor customers service skills and rude. I called the corporate office and the lady that answered the phone was rude as well. Basically saying”
I can’t help you”go our web site. As a father of six , my family will find another restaurant to visit and spend my hard earn dollars. I don’t want to hear about portion control.

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Amanda April 11, 2014 at 2:31 pm

Good afternoon,

I’m not sure if this is the right place to put this, but here goes it anyway. I was employed at the Westminster, MD Chipotle from March 2013 to this morning when I walked in at 8:00 AM and said that I would not be coming in for my 11-4 shift, nor the one tomorrow, or ever again. This is the first job where I have been moved to quit at a moment’s notice instead of the usual two weeks (bless these at-will states). Why? To put it bluntly, I was driven out.

Chipotle’s vision is to create top performers who are empowered to achieve high standards. Their words, not mine. As a customer, this was evident in every Chipotle employee I encountered. I’ve been a frequent customer since 2009 at many locations in the state and have never experienced anything less than stellar service. As an employee, I am sad to say that the opposite occurred. The environment fostered in this particular restaurant is not one where top performers are empowered to achieve high standards. I blame the managers for this, and there are several current employees that will attest to this as well.

All of the managers are extremely hardworking people who are there six days a week, sometimes open to close. But when it comes to creating top performers, they fall short on every conceivable level. My orientation consisted of watching several videos on the website (most of them I had watched already on my own time on Chipotle’s website) on our own with no manager present. I myself never watched the official orientation video until a full three weeks after my start date and I’ve talked to employees that have been there much longer that still haven’t seen it!

My actual training was on-the-job, as is customary for fast food and I’m used to that, but there is no one way to do something, despite being told the contrary. For example, I was taught how to make chips four different ways by four different people and each way I did it was wrong depending on who was watching me at the time. Whenever I did something wrong (which was constantly, apparently), I was lectured like a four-year-old and never given a chance to explain that either I was taught that way or, when it came to tasks that really only required common sense to learn, was never taught how to do it at all. They said if I wasn’t sure about something to ask them about it, but whenever I tried to do that, they were either huffy about it and/or explained it in the most patronizing way possible. Plus, how am I to know what questions to ask when I thought I was doing it correctly? Try being empowered to achieve high standards with that kind of leadership.

The service manager was the biggest culprit in everything I mentioned above. To me, a service manager should be someone who is well-versed in what SERVICE actually means. For example, I should not have to tell a SERVICE manager to apply a manager comp to an order that was given to the wrong person because our fax machine was faulty and we had too many crew members trying to do the same thing. This could have been avoided by having good communication on all fronts and having “aces in their places,” one of the four points of good throughput, something not adhered to at this store. And what on earth is “throughput” anyway?? I had to explain what happened with these fax orders FOUR TIMES to the service manager and it STILL did not get through to him, nor the general manager the next morning (this morning) when I spoke to him and tried to explain what happened. The ordeal was immediately deemed entirely my fault and it looks like they aren’t going to examine what was going on with the fax machine despite many suggestions that day from me to do so. This means more customers will be inconvenienced and something like this will happen again.

The amount of disrespect hurled at me yesterday on top of every other day that I worked has made me see that I have no place at this Chipotle, or any Chipotle, if these other comments have any weight to them. I am extremely disturbed that I only worked there a mere four weeks before having to leave to preserve what remaining self-respect and sanity I have left. I have worked food service and retail since I was fifteen years old. I am a budding film producer and worship leader. I do not shy away from hard work and hefty responsibility, nor do I give up easily. The worst part about all this? I was beyond excited to start work. I love Chipotle and wanted to be a part of the unique experience given to customers on the daily. Never have I been so disheartened so quickly. I fully maintain that my short stint at the Westminster Chipotle is not a reflection on me, but on the management that saw fit to destroy any respect I had for that location. I still love Chipotle for their ethical food standards and as a customer, but I will NEVER recommend it as a place of employment.

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Angela Mitchell April 9, 2014 at 11:24 am

I have always viewed Chipotle as a place to get healthy, reasonably priced meals. My co-worker just informed me to review the salt content in the food served at Chipotle. After reviewing the articles on the web regarding your high sodium (salt) content, I decided to view this food as extremely UNHEALTHY. I’m also concerned that your company is advertising its dishes as healthy.

Not only am I dismayed at the deception, I am going to address my concerns at a government level because the consumer needs to be informed. I by no means am suggesting Chipotle is the only company that is deceiptful as I’m sure there are many others.

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Ruth lebron April 7, 2014 at 10:45 pm

I just left the chipolte in st cloud fl. My first time to chipolte ever. My husband myself n my daughter had 2 burritos a quesadilla some chips n drinks. We sit outside open my daughters quesadilla and there’s no cheese!!!! So I have to go wait back n that ridiculous line for a new one while she’s complaining about making it to her co worker. My food is cold allready I sit down to take a bite and they lock the doors with ppl inside and out so now my husbands cup is empty he wants a refill n we have to tap on door and ask to be let in. That’s when I realized the same girl giving us such a hard time has taken her uniform off and her hair completely down at this point I feel Extremely uncomfortable this Latin girl is in a black tank top showing all of her cleavage and her hair is brushing over all the food.. This is the last time I step foot in a place where I’m suppose to enjoy good food in a friendly atmosphere and experience the opposite… In my job I am not allowed to wear such revealing attire in front of customers especially on the clock or even off not to mention the horrible service this girl had me endure.

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Kimberly April 7, 2014 at 6:48 pm

I’ve been to Chipotle in union city ca because a friend told me to go and try it out the lines were super long the chicken was burnt and the rice didn’t taste like it was cooked all the way the floors were filthy and I think I only seen one black guy their the rest hispanic like are you guys racists? The chips were stale I would never go to chipotle very again I just wasted my money they over charge and when I told them I wanted a refund the manager Christian was acting like I was lieing he’s a rude little b**** Chipotle needs to retrain him on how to be a manager I hear him cussing alot too I may not speak Spanish well but I do understand the language such a shame the girls on the line have bad attitudes they huff and puff when I tell them I want more rice and cheese ridiculous

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Gal April 3, 2014 at 9:44 pm

Barry, it’s the same in the location near my house. Yukon dr, Ashburn , Virginia . You have to beg for more food & the employees are so rude. Sometimes they stand there giggling & speaking Spanish to each other! I called the corporate office & the Receptionist was rude, she did not want to hear it and asked if I told the store manager. Dare, if the store manager was doing his/her job the service would not suck!!! Mind you, this was my 3rd attempt trying to place a complaint about this store. Most of the time we drive 25 mins to go to another location , in the neighboring city. Next time I am going on with a camera, I’m going to record this behavior & send it to the news station where my sister in law works. Terrible service & awful Customer Care from Corporate!!! Look at all these complains & no action.

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Ricardo April 3, 2014 at 11:19 am

Why do you prohibit your employees to speak spanish, when most of them are latinos

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Sherie April 1, 2014 at 6:55 pm

On 4/1/2014 / time on receipt 1:29 pm.Order #200/Host:CARLY
I went to the Chipotle located near my office in Ocean City, MD. I have lunch here once a week. I ordered the chicken Burrito, small soda, chips and salsa. (this was a splurge)As I was paying I asked the cashier if she had any coupons as my co-workers had received coupons good for future visits. The cashier started to get a coupon from under the register area and then stated that they were only for “special customers” or “gifted to customers”. I stated that my co-workers received coupons, she just smiled and gave me my change. As I was getting my drink I began to realise that I was just told that I’m not a special enough customer to be gifted a coupon. I was too upset to eat and didn’t even sit down. I turned around and put my tray back on the counter and asked for a refund. The cashier laughed.. She was so rude. The manager came over and gave me a refund with the cashier smiling/laughing all the while. The manager never apologized. This was in front of other customers. It may seem trivial, but making customers feel not valued is not good business. Their customer service skills were totally lacking, almost non-existent. I feel I was rudely treated and belittled and discriminated against. Others received coupons. One co-worker was even given three on her recent visit! My coworkers were as shocked and angered at my treatment as I was. I know this employee is not representative of all the employees at Chipotle.

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Mrs Martinez March 30, 2014 at 8:41 pm

Your Chipotle in Bakersfield, Ca.on Gosford Ave is so slow and the food is terrible. and they are always out of chicken or rice. I will never eat there again.

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Mrs Martinez March 30, 2014 at 8:37 pm

You just opened a Chipotle in Bakersfield, Ca. on Gosford St. about 7 months ago. Every time my family and I go there, they are always out of chicken or rice and the line is so very slow. We went tonight and I’m sorry to say but the food was not very good and the meat had a lot of fat in it. The steak was very hard to chew and very dry. We will no longer be going to Chipotle on Gosford. The one on Stockdale Highway in Bakersfield is great and line is very fast and food a lot better.

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sheree antwonette bass March 29, 2014 at 10:58 am

hello, my name is sheree bass, i work at the Chipotle Mexican grill at the US Bank Plaza on 200 South 6th street minneapoils , mn The general Manager Is Mr Brandon, my thing is that yall didn’t give me my payroll the file number #029764-029764 Advice number# 0003042732 Batch # 000000000794 the amount of $472.64. March 28th 2014. it has been in my checking account this morning plus its not on my card either i want my money that i had work hard for and i better get it cause i i don’t so the lord god help me i will end up getting a lawyer. so soon as you guys get this message please call me or email me back.

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Derick Johansen March 28, 2014 at 5:33 pm

The chipotle location in Lawrenceville, Ga has gone completely down hill. The food used to be fresh and in good quantity, Now I also have to beg for a complete bowl and im tired of it. The workers are a bunch of disrespectful little pricks that pay no attention to what they are doing, and they are huge smart a**es and worse than that, the manager does not care one bit. The whole staff is made up of Latino Gang members and idiots and I will not be eating there any longer. This company has gotten big and now they really dont give a s*** any longer. Big Mistake.

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Dimples March 26, 2014 at 2:39 pm

Still on the phone waiting for a receptionist manger for 20 min. This lady is is past rude she need to be fired right along with the rest I see why COO Mr. Blessings retired he can’t deal with this kind of embarrassment and how people outside the office are treated. If we stop coming to chipotle then will go out of bussiness or close down. I can make my own bowl and burrito. Qdoba is much better anyways.

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Dimples March 26, 2014 at 2:21 pm

I called in and the reception is rude they are dealing with some internal issues she says and she does not care about us who are calling in that need help. She need to be fired perhaps one of those changes need made is her rude A**. It us Americans who but you rice and beans don’t get it twisted we do not have to support you no speaking chain of stores.

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Dimples March 26, 2014 at 2:06 pm

The corprate office resort ion she is a b…..

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G.Siddiqi March 24, 2014 at 3:25 pm

Poor Service
Hi, I have been visiting Chipotle every often during lunch time but today I’ve ordered Sofritas which I never ordered before & as normal they were making my Burrito this that everything I paid but on my way I have realized they charged $8.40+tax and $2.00 for Guacamole without even asking and mentioning that for this Burrito it will cost extra when I called talked to Catherine the cashier who rang my order she said that’s how it is I said they should have at least mention at least that there’s extra charges cuz I have used to of everything and I’ve been Chipotle customer since 2001. She didn’t even apologies and refused to provide main office number and didn’t let me talked to the Supervisor. I am not writing this for two extra bucks they charged but customer service with an attitude which never happened since I have been going to Chipotle. I am very upset because of her responses “that’s how it is” and “next time remember not to add Guacamole” it’s just made my day. What happened to your Great customer Service no matter how busy the restaurant would be. Any way just wants to provide the feedback and I have never done this before for any restaurants even with Sweepstakes if survey completed.

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jj March 17, 2014 at 5:54 pm

My family and I frequent Chipotle in Lees Summit, Missouri in Summit Woods Crossing Shopping Plaza, but today was very disturbing.
I was sitting down having lunch when a customer walks into the restaurant with his dog over his shoulder. He proceeded to the food line in which he turned the dog around and leaned it over the glass partition in which food was being served. Many of the guest eating were appalled at what they were seeing. I went over to the counter and immediately asked to speak with a manager while other guest gathered their items and proceeded to leave in disgust.
I expressed to the manager that I have no problem with service dogs or dogs in general, but when we are in a restaurant trying to enjoy our meal and we observe a dog in a facility in which food is being served, this was unacceptable.
The manager seemed clueless and he also stood and watched the man proceed through the line. NO ONE SAID ANYTHING, which was even more of a concern. My child is severely allergic to animal dander and I am concerned that the health of my child would have been put in jeopardy over an animal if he had joined me today. That how close in proximity this dog was.
I know that many individuals took photos in disbelief. However, this needs to be addressed immediately. We will probably not return and I would like to know the response of the health department if they would have walked in during this time.
This was not a good look for Chipotle on today.

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Kara March 16, 2014 at 1:47 pm

I regret to inform you that we gave your Chipotle location in Findlay, OH another try yesterday – and once again – it was a TERRIBLE experience. This was after 3 other experiences where you were out of rice, salsa, and bowls. We arrived at 11:00am and the doors were still locked. They opened the doors at 11:07am and said “Sorry, were running a little late.” When we walked in and lined up behind 3 other parties waiting, we wondered what the hold up was. I approached the counter and asked what the problem was. They stated, “Our rice isn’t ready and it will be about 10 or 15 more minutes.” We looked over at the table to our right and one of the employees was sitting at a table eating chipotle for lunch next to us! In addition, during our wait we looked for a table, but EVERY SINGLE table and booth were filthy with food from the previous day! The couple in front of us was equally disgusted with the service, tables, and employee eating and they left. We waited an additional 10 MINUTES after that couple left and the rice was STILL NOT READY so we also decided to follow suit and we left. My family and I will NEVER visit a chipotle EVER AGAIN. I am a prominent community member and Doctor in Findlay and will be sure to notify my employees to never get our working lunch from Chipotle ever again and will do all I can to prevent people from visiting your poorly run, disgusting, outrageous establishment. I would be happy to speak with a higher up corporate member of your company so please provide me with a phone number of someone I can speak to.

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Alexus Green March 12, 2014 at 10:16 pm

Dear Sir/Madam,
Re: Poor Service and misplace innuendos at Clinton, MD Chipotle
I am writing with regards to an ongoing problem that I have encountered repeatedly at your Clinton, MD location. I would like to begin by saying that I love Chipotle and have been a customer for many years. In fact, I was a customer when you didn’t have long lines.
I’m very active in my community and on the days that I volunteer, it has been my practice to place my order online. Online ordering was a good measure to ensure that I would make my appointments on time. When placing my order online, I include specific instructions to have all toppings for one of my bowls on the side. Without fail when, I arrived to pick up my order, the toppings are never on the side and I request staff to make the bowl again. They usually remake the bowl, but this often takes 10-20 additional minutes. Keep in mind, that I have time constraints.
On February 27, 2014 I submitted my order online and when I went to pick up my order one of my bowls was once again prepared incorrectly. I asked to speak with the manager because my order was clearly stated on the online request and I had to wait 15 minutes to correct the order. I was told that the manager was not on duty, but I was welcomed to call her the next day. When I called the manager, she told me that I should print out a copy of the original request and she would remake my order and provide me with coupons to compensate for the error and my time.
The following week, I go back to the Clinton location with a copy of my previous order, I was told they didn’t have any coupons because management takes them home with them each night. The staff did remake the order at no charge. However, I thought it was odd that the manager told me to pick up coupons and she would also make her staff aware. I called the store the following day, and I was told “We had the coupons. We just didn’t want to give them to you because five managers said that you have received multiple coupons in the past.” This was very troubling to hear because
1. I have never received any coupons from this location
2. I have complained about this problem of getting my order wrong numerous times (more than five times)
3. Staff typically display a negative disposition when I ask them to correct my order

So to hear, that management has decided “not to provide me with coupons” suggest staff don’t understand my frustration, have made a gross mis-characterization of me, still not willing to correct the behavior of staff preparing my order incorrect and providing poor customer service.
As a result of all of my experiences over time, you have just lost a customer. I will not spend any more of my hard earned money at Chipotle. I will also, provide this feedback to family and friends. And should I make a decision to do so in the future, I will not be returning to the Clinton location.
You need to take a hard look at training staff to prepare orders as indicated, proving staff with customer service training and train leadership to get to root cause of any problems presented and preforming the necessary service recovery.

Sincerely,

Alexus M. Green

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Sherie April 1, 2014 at 7:10 pm

similar experience in Ocean City, MD. The Host: CARLY. was rude and humiliated me in front of other customers. The manager didn’t seem to care either. What happened to customer service?

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Misty Rhoton March 12, 2014 at 1:53 pm

What is the point in complaining to you on this page?? If you do not have a complaint area this goes nowhere!! I can complain all day long with what happened at one of your stores, but what kind of responds am I going to get back from you? Other franchisees have a place for complaints and they take care of their customers!! You on the other hand don’t!! I already sent a email to you with NO response (surprising) so doubt this it’s one either!! I will NO longer be a customer of your if this is not resolved in a timely matter…

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alice March 11, 2014 at 10:14 pm

It is 7 o’clock on Tuesday and I am walking out of your Lakewood ca location. The line is out the door and one of your employees is celebrating her birthday with several other employees and friends. She is blowing out her candles as someone proceeds to throw chips over her head. They are all laughing and acting as if they were at a party. This behavior was unbelievable. I cannot believe that this was happening. Who is in charge of these kids?

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Hannah March 11, 2014 at 9:00 pm

I am an extremely loyal Chipotle patron. I’ve been obsessed with Chipotle since 2003 and I eat at Chipotle roughly 3-4 times a week. I have become a “regular” in different locations and I’ve always been very pleased with the customer service. I have even had several Chipotle employees memorize my order. Typically Chipotle employees have a great attitude and seem genuinely energetic about their job.

However, I just had the most awful Chipotle experience and it has left me fuming. At 4800 Baum Blvd on Tuesday March 11, 2014 at roughly 7:25 pm the male employee with the black hair and large gauge earrings gave me terrible customer service, and even publicly humiliated me. And on top of that, this is the second time that exact employee has treated me poorly. In all my years going to Chipotle I have never had an employee tell me they wouldn’t give me more cheese on my tacos and normally when I ask for “a lot” of cheese they give it to me without question. It’s true, I love your cheese and I get my tacos covered in them. The first time I asked him for a lot of cheese he told me he would only give me a “reasonable amount” and refused to give more. Tonight, I kept asking for more and at one point he told me I was cut off from getting cheese. Finally I asked a different employee l to give me more cheese and she obliged. He then shouted out “Just wasted a whole portion of cheese!” so everyone in the line and working there could hear his announcement. Needless to say, he also did not thank me or tell me to have a good night. I am furious.

I will always love Chipotle and will continue eating there, however I will never return to this location. I now have to travel out of my way to go to Chipotle.

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Channon March 9, 2014 at 4:45 am

Omg, the MCI chipotle in Washington, D.C. Has the most wonderful, friendly and energetic team I have ever saw. Everyone was enthused and happy to be there. I would like to give a shout out to one person in particular I think her name was Katrina or Katina I forgot her name but she was so helpful. First of all there was no line and she helped me enter the restroom and when I was ready to order she made me like it was my first time at chipotle I felt so at home I almost didn’t want to leave. Hope I’ll see her there the next time I visit.

Ps. What’s up with the rice? Always running low or out.

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Darryl March 9, 2014 at 4:36 am

I visited the MCI chipotle in Washington, D.C. On march 8 around 1pm and they were out of brown rice and I spoke with a manager by the name of Grace. Grace had one of the most non shalonte attitudes ever, for a person in charge. I asked her about the issue of the rice and she liked to snap my head off, then just walked away. I see that you fixed your crew, bravo, so work on your management team, how do you pick them anyway.

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Barry Myers March 6, 2014 at 9:48 am

First comment, I am amazed at all the negative comments listed on your web site.
There are 6 of us who work near your store in the 6400 block of Glenway Ave in Cincinnati Ohio. We’ve had it…We are tired of begging for food. We order a bowl, they barely place any rice in the bowl. When we order the additional ingrediants they just barely place the tip of the spoon in and then one is required to ask for more. yesterday when I stated I would like sour creme my table spoon at home would have held more that your server wanted to place on my meal.

The last 3 times I have been in this location there has only been 2 people working the counter. One fills the order the other takes your money.

I am aware of the high value of your current stock, however your customer service certainly needs improvement.
You need professional managers in your restaurants.

Sincerely

Barry Myers and Lance Macke

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Derick Johansen March 28, 2014 at 5:36 pm

The place blows. Thats all there is to it.

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