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Chipotle Corporate Office

Chipotle Corporate Office Address

Chipotle Mexican Grill, Inc.
1401 Wynkoop St Suite 500
Denver, CO 80202

Contact Chipotle

Phone Number: (303) 595-4000
Fax Number: (302) 674-5266
Website: http://www.chipotle.com
Email: Email Chipotle

Executives

CEO: Montgomery F. Moran
CFO: John R. Hartung
COO: Robert N. Blessing Jr

Chipotle History

Chipotle was founded in 1993 by Steve Ells. Their first location was a former Dolly Madison ice cream location. The second and third locations were added in 1995. An additional five Denver stores were added the following year.

In 1998, Chipotle sought outside investors to scale the business more quickly. The first stores outside Colorado were opened in Columbus, OH and Minneapolis, MN the following year. The company continued to expand and eventually went public (IPO) in 2006.

Chipotle currently has over 1300 locations in 43 states.  International locations include Ontario, London and Paris.

Chipotle’s corporate office and headquarters is located in Denver, Colorado.

{ 283 comments… read them below or add one }

Rachel Box September 15, 2014 at 4:04 pm

I am so disappointed in Chipotle’s customer service. I received AWFUL customer service from a manager. It was from store number 0658 in Gilbert (crossroads Cooper and Baseline) AZ 9/5/14 around 8pm. My boyfriend and I went there straight from work for dinner. When we got home, I noticed that the “C” they wrote in sharpie for chicken burrito cut through the foil, and on my food. Frustrated, we went back and showed the girl who was making the food what happened. We asked for replacements, as well as a refund for our meal. She was happy to replace the food, but said we would have to talk to her manager about the refund. The first manager was Rafael. He was apologetic, and understanding. He needed another manager whose name was Daldin, to process the refund on the register. The Daldin was so rude to us. He was very resistant on the refund asking why we thought we should get one. We said we wasted gas, time, and our food was now cold. He proceeded to argue about how the cheese made the burrito/tacos cold. We tried to explain that the cold we were referring to was a stale cold, and our food was no longer fresh. That is why you make it in front of us, right?? He literally scoffed, grabbed my card, and ran it through the register(He didn’t even tell us why. It was Rafael that said it, once he realized Daldin was not going to explain what he was doing). Then the Rafael was going to give us fresh chips, since we purchased some. Daldin seriously said “They don’t need more chips”, but Rafael insisted. Even after all of this we told them thank you. Daldin just looked at us. To make things WAY WORSE, my credit card said that they charged me again, and did not process a refund. I am a customer service manager myself, and I would NEVER treat my customers the way my boyfriend and I were treated. I will make sure to never order again unless this is made right, and make sure I dispute this with my credit card company.

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Gina Smith September 12, 2014 at 8:21 pm

I have been going to Chipotle for YEARS! I had thee worst service twice in a row at this location! The girls on the line were rude! They were giving each other secret looks that I felt was directed towards me. I was speaking to one of the girls at the end of the line and she just completely walked away from me when I was in mid sentence. I felt so disrespected and it pissed me off. Now, the guy cashier was extremely nice but by the time I got to him I was already mad! The time before that, I ordered online.. I came about 15 mins early. The lady at the register let me know I was 15 mins early and they were going to get started on it right away. The way she spoke to me, I felt it was very sarcastic and rude. It took them 20 mins!!! There was not ONE customer in the store when I got there. They may have had 2 customers while I was sitting there waiting. The people on the line were just standing around. I could have went through the line and ordered my food faster then they prepared it in the back and all I had was a salad with guacamole, salsa and vinaigrette dressing on the side. All they had in my bowl was lettuce and LETTUCE ALONE!! It took them 20 mins to put lettuce in a bowl when it should have only taken 5 at most especially since there were no customers in the store. I was late for work that day and not the mention they messed up my order! I will NEVER give this store my business again nor will I recommend any of my co workers to eat at this location!!

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Nikki Goodnature September 11, 2014 at 11:48 am

I am so disappointed to see how bad you treat your employees, and how little they get paid. I always defended your company, saying how good you were. Not now. When is corporate America going to get smart and understand that if you don’t start paying Americans, they won’t be able to afford your products. The rich and CEOs aren’t buying the products, they are jet setting around the world on our hard work and sweat.

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Stacy September 10, 2014 at 4:45 pm

I am extremely dissatisfied with the service I received at the location in Cleveland Heights, Ohio. This is not the first time I went there and had poor service either, so today I was finally fed up, and decided to actually report this to someone that actually may care, because the managers in the store don’t give a damn! Myself and my cousin went into the restaurant and began ordering, and when we asked for peppers and onion, we were told that their weren’t any available while the worker laughed like it was a funny matter. We then asked, were they just not ready or none was there? If they were there, how long would it take to become prepared? She went to the back to check, and came back to us and said it would take 20minutes before they would be ready. We decided to wait, since those were main ingredients we both wanted. While walking away from the line, a worker that was sitting eating at the table stops us and says, “are you waiting for peppers and onions”? We say “yes”, and he says nothing else. We walked outside and waited for 20 minutes before we returned back to the line to be approached by the same young lady from before, chuckling at us again saying that the peppers and onions still weren’t ready. We asked how much longer would it now be, and someone from the back yells out 20minutes! We then say, we have already waited 20minutes, because that’s what we were told, now you are stating it will be another 20minutes. We asked to speak with the manager. At that time, we are walking towards the register so other customers behind us can be served. The guy that was sitting eating at the table whom had stopped us before says “just wait a minute, I’m cutting them up now” with an attitude. The young lady working the cash register then politely apologizes, and offers us a soft drink as we wait. She was the ONLY person out of the entire place to handle the situation properly, and treat us like customers. Everyone else had attitudes and acted like we were bothering them for wanting to order items that are offered on the menu. Even though they called for the manager to come out, he/she never did. When we got back in line to order our food once the peppers and onions were ready, the server was so nasty! She gave the smallest scoops of everything, with the worst attitude! We did nothing at all wrong but waited over 35 minutes for veggies that should have been prepared before a worker sat down to eat his lunch!!! I love Chipotle food, but I hate the service from their employees! I have spent plenty of money there for myself and my family to be treated like this!

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J.L September 5, 2014 at 8:42 pm

My husband just left the chipotle in Tinley Park Illinois and the workers were playing and fooling around on the line. My husband ordered his food over $30 worth of food and got ticked off with the unprofessional ism. He demanded his money back and the manager Jose stated to me, maybe your husband has a problem with himself and don’t come back to this establishment. I called corporate but they did not answer. I WILL NEVER PATRONIZE CHIPOTLE IN TINLEY PARK ILLINOIS AGAIN.Their service is LESS THAN EXCELLENT and the manager JOSE SUCKS!

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Lydianna Felix September 5, 2014 at 7:30 pm

okay let’s begin I am ex employee of chipotle Mexican Grill in Tucson Arizona store number 0668.since my area manager does not care what I have to say and corporate does not address my phone calls I’m going to make it public and known.that I was wrongfully terminated due to the fact that the (GM) general manager our store decided to have an attitude and turning around and said I had an attitude.when I have walked into the doors I acted as myself said hi to everybody who is working except for those who are on the but come on now a gym to remember who mysteriously became a kitchen managert I proceeded to go to the back to put my drinks inside the cooler I muttered something to myself the GM took it as if I had an attitude I told him nothing is wrong it’s all personal I rather not talk then he proceeds tocurse at me and use the F bomb freely I told him as a GM of this restaurant of a store you are you should not be able to talk to your employees like that he told me as like a child that he didn’t care that it was his store and he didn’t see please I walked away because I was upset because he sent me home for my supposed bad attitudeI left went outside call my girlfriend hysterically crying because I could not believe how things are becoming I go back in to get my phone my other phoneand he says what are you still doing here I told you to leave I said yes I am leaving I’m gathering my things then he proceeded to talk to the apprentice until the apprentice a completely different story of why he was sending me home I tried to defend myself and told him he was a liar that he cursed at me and shouldn’t have he played it as oh no no I didn’t I didn’t say that to you and his heavy accent course the princess believe because no one else was there to prove when I run to our district whoever he is area manager and told him being confident what was going on his exact words well let me talk to them too and see what happened he never got back to me.two days later I find out I was fired buy my own crew members not once did the GM tell me I was fired I no longer work for Chipotle nothing he told me his exact words were we are done here now to those of you who are out there tell me when somebody says that to you we are done here doesn’t that mean you guys are done with the conversation at hand?the only way I found out I was fired thanks to my lovely crew members fellow coworkers they went on and told me how he was laughing about the fact that I got fired making it a big joke.then he goes off and gets all goes off and gets into another argument what one of the other crew members and she throws it in his face that see this is what happened you don’t fire me to just like lid he tells her know I’m not going to fire you she quit.but I recall him telling my girlfriend the following day that I was fired and telling one of the other crew members who have text me when I have no proof I was fired then goes off to my an appointment and tell them I quit hell yeah now I don’t know what to do he’s ruined my life made me so depressed.because I love my job I love working there every moment all I wanted to do was move up to the top my whole world is crushed I’ve never put so much heart Efford tears blood into one company and I find out later no one even cares I thought this was supposed to be a carefree I’m sorry let me take that back I thought this was supposed to be a stress free worry free fun great environment to work for but it’s kind of hard on you guys continue to higher management who doesn’t understand the motto who do not have 13 characteristics I do not understand the meaning of the vision.oh and this is going to talkto the cake how are you guys say it with icing on the cake he’s having an affair with one of the crew members who became a kitchen manager since January now isn’t it company policy not to friend each other or date each other or have any kind of relation with each other yes I know what happens outside of work outside of work but come on now a gm to remember who mysteriously became a kitchen.I’m sorry corporate I tried to call you and tell you not to make this public but I don’t know what else to do or who to turn to.its just funny how things work how high are management protected it’s not right it’s not fair please corporate please help us get this crazy man whose ruin my life who’s going to ruin others lives who’s put so much into this company for you all thank you for your time for you to read even read this if so please please contact me back it would mean a great deal to me thank you have a great day Lydianna Felix Tucson Arizona.

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Sharon O'Brien September 3, 2014 at 1:24 pm

This is twice this has happened. First time Food was very cold and we are just across the street. Was sent a free meal ticket for four. So we tried it again today and the Soft Taco’s only ad chicken, no rice which was ordered and the Burrito Bowl no salsa which was ordered. The drinks, chips and guacamole were fine. We work at a doctors office and only get 1/2 hour for lunch. So no time to complain or return. I will not recommend this place to anyone. Our doctor seems to like this place but not when the order keeps coming up wrong. People there just dont seem to care.

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Anne September 3, 2014 at 3:49 am

I went to the chipotle on Montague street in Brooklyn today ( September 2nd, 2014) at 9:20pm. I ordered a steak burrito. There was a small amount of steak left in the container and I asked the server if a fresh batch was coming out. He said “in about three minutes.” My response to him was,” I am going to wait to get it freshly grilled.” The manager
( Kevin) heard me and mumbled something under his breath. I waited for about 10 minutes and the steak never came out. I asked the server what happened to the steak. He said it is still on the grill but I could have the left overs in the container. I told him again that I wanted it fresh from the grill. At that time, which was 10 minutes later, a heavy set male employee who was cooking put a few pieces of steak on the grill. At that moment, I realized the employee delayed cooking the steak so I would take the pieces that were left over. I decided to wait patiently to have the meal prepared the way I wanted it. In about 5-7 minutes the heavy set employee brought out some uncooked steak with blood running out of it . He cooked the steak hurriedly because other customers were then also waiting to have steak. The server started to place the uncooked steak on my burrito. I told him that the meat was bloody and I wanted it to be put back on the grill for at least 3 more minutes. He then relayed the message to the heavy set employee who cooked the steak. The cook then walked from the back in the kitchen area in a hostile manner and rudely asked me “what happened .” I told him that I wanted the steak put back on the grill for 3 more minutes. He snatched up the burrito, folded it up, walked away, and dumped it in the garbage. I immediately asked the server for the manager. I explained to the manager exactly what the employee did. Then I asked the manager what was his name and the employee’s name. I told him that I was going to contact the corporate office tomorrow. The manager then said his name was Kevin but he did not know the employee’s actual name. He claimed that he only knew his nickname. The manager then turned to a female employee and said ” What is that guy’s name back there.” She replied ” I don’t know.” The manager then turned to me and said “I will just prepare the burrito for you. ” He then told the un-named employee to put some steak on the grill. The employee raised up his hands in a combative manner and started arguing with the manager. At that point the manager walked away. About five minutes later the manager returned and started snickering and laughing with the employee. I waited about 20 minutes more and then asked the manager how long it was going to take for me to get the food. He said in a joking manner ” you wanted it well done didn’t you. The unnamed employee and another male employee in the kitchen started laughing. I said to the manager that if it was not ready in 5 minutes I would be leaving. He then came from behind the register and said directly to my face ” you wanted it dead didn’t you.” I said to him ” I am not sure what you mean but you can keep the burrito. I will also never come to this place again and will be contacting the corporation.” I then asked the manager again for the employee’s name and he said “Savior.” I also informed the manager that because of customers he is able to take home a paycheck. The manager turned away with a smirk on his face and the employees were laughing. I basically waited in the store 35 minutes to get a burrito that was never prepared. When I left the store it was 7 minutes before closing (9:53 pm). Evidently, the employees at the Chipotle restaurant have no regards for the customers and possibly the company they work for. I choose to spend my money where it is appreciated and to buy food that is properly prepared by caring people. Therefore, I walked over to Shake Shack and purchased a healthy delicious organic burger with fries. I was served by a smiling employee and thoroughly enjoyed my meal.

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C. Almore August 31, 2014 at 11:13 pm

Went to Chipotle in Melrose Park, IL today and ordered a chicken bowl. The chicken was burnt so I asked the employee to take the burnt pieces out and she and 2 other employees gave me an attitude about it telling me that it isn’t burnt, not to mention there was barely any chicken in the bowl. Long story short if I’m paying $10 for a meal, I want to make sure that what I’m getting is worth that $10! And if I’m being respectful to the employee then they should be respectful to me! I didn’t appreciate their customer service at all!

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Dee robson August 28, 2014 at 2:51 pm

Since none of your sites allow me to contact I will address concern here…long story short my order was shy guacamole and jalapeños, which were however charged…called store and manager said to come back and would remake…went back…got home and now shy chicken AND jalapeños…I give up!

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Roger Wirsing August 27, 2014 at 10:30 pm

Wednesday 8-27-14, 7 PM
Just had one of your Steak Burritos from the 19179 Bear Valley Road, Hesperia, CA store.
The steak consisted mostly of grissel and was not edible. Not what I would expect when paying a premium for what is advertised as a superior product. I did call the store so they can check what is going on, however I doubt if I or my family will be a return customers.

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Francisco August 26, 2014 at 6:45 pm

I was working for Harbor Chipotle in Costa Mesa CA, as a cook and a prep.Today my manager ABEL fired me Unfairly. It all started on thursday 8/21/14. When I was in the kitchen, he notice that the kitchen floor was dirty, he told me to sweep. Soo I did, after I put down the steak on the grill because they were about to run out of syeak. A minute went by. He then asked me again to sweep but with a rude attitude. this time the kitchen floor was clean…. so I told him I had sweep already. He look at me with a mad dog face and pointed out two small pieces of trash in the entrance of the kitchen. I decided not to argue with him. So I pick up 2 pieces of trash with my hands and threw them away. I told him “their”! Pretty much letting him know if he was happy now!? He then told me. To go home… so I left home. I went back later that day. And I heard he send me home because I wasnt willing to work. Which is a lie! Then the Apprentice George told me that I was suspended for 3 days. I went back today at 10am and Abel told me today that I was fired! Im really upset for getting fired like that because it is unfair and he didn’t have a reasonable cause to do that! I know Chipotle is a great place to work at because I’ve learned a lot from Chipotle…. but I don’t understand how they could have GMs like Abel. That guy has no high standards. He re uses the pots for the food… he washes the peppers & avacados were they wash the dishes. he has an attitude problem. He doesnt know how to talk to his employees… his rude to most of his employees

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Michele August 22, 2014 at 8:48 pm

8/22/14 at 4:59 pm San Clemente, Ca. Store, order #360, Host: Paul receipt #10265

We buy Chipotle about 3 times monthly. This is the second time I’ve purchased from this location. The first visit, food and service was great. Sorry to report, this visit –very disappointed, I won’t be back. Three college type students working the counter, one identified as the manager. I had to ask that the beans (both pinto and black) be stirred up as they looked all dry like they were sitting for too long. The student was bothered by my request. Gave a loud gasp. I questioned the freshness of the sour cream, because it was watery. Another loud gasp. Skipped adding it to my meals. When I asked for the manager, the student at the register simply stated, ‘Everything is fresh, everyday.’ Too be fair, the young man working the rice and meat area, seemed to want to be more accommodating. Seemed embarrassed by the other two. The manager (cashier) and bean/condiment station student were aloof. Hopefully, the information found on my receipt will help you with coaching better customer service.

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Jason Moses August 22, 2014 at 4:37 pm

I went to the chipotle restaurant on grand Avenue and seventh Street in downtown Los Angeles The line was out the door so I needed to use the restroom before I ordered when I got go to combination on the door to get in I asked one of the workers that was cleaning tables for the combination she said to go to the front counter I spoke to the young lady that was at the register for the combination she said it was on my receipt I told her I haven’t ordered yet because the line was too long and I needed to use the restroom it was an emergency because I’m a cancer patient she looked at me up-and-down I was carrying two bags with me so she said that you couldn’t do nothing for me she will not give me the combination another customer combination and she gave it to him I will never go back to this restaurant again this is unbelievable what kind of people do they have working there?

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john Creasman August 21, 2014 at 4:12 pm

I went to my local new chiptole to take advantage of coupon. I am 58 and do not understand menu. I will stick with my local Mexican restaurant. I think you are terrible.

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TJ August 21, 2014 at 2:40 pm

Williamsville, NY Location.

***Worst place I have ever worked.***
People are rude…management is to young to understand how to count change. This place is a joke…lets work a 9 hour shift and your 1 break is after the 1st hour so you work 8 hours without one. Poor training, poor staff, and not as clean as it should be.

Oh and also they apparently do not allow call ins so if your sick you still have to come to work or get fired. And they don’t tell you about the no call in policy until your actually sick and try to call in. So how about a taco, burrito, or bowl with someones flu germs b/c you will get it here. Lets just say I quit and you can shove your lousy $8.50/hr job where the sun don’t shine. I enjoyed working at McDonalds for minimum wage better then this s**t shack. CHIPOTLE you should reconsider what and who your hiring before you start loosing customers and good staff.

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Arlo Richardson August 19, 2014 at 8:43 pm

Chipotle is the very best QSR/Fast food concept in America. The simplified menu, ease of preparation, quick method of service, and superb, healthy product…put Chipotle at the top of the heap. It’s exciting to know the company has roots in Colorado. I would invest if I could. Kudos…

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shannon August 19, 2014 at 4:24 pm

I’ve worked at Chipotle on Burke Center Parkway in Virginia for over a year now and honestly if I could’ve gotten another job at the time in my area I would have. Within my first week I was also sat down like so many others for being to slow considering I was still learning, and only been shown one video. It was completely irritating to have our apprentice at the time (Bessy Bustillo) tell me I need to speed up or they were going to let me go. Her english is NOT good so how she got to that position is beyond me. She’s extremely biased in favor of the Hispanic people there and makes outrageous assumptions. Yesterday I was under the impression that I had gotten food poisoning and had called in to let the shift manager (Josh Madrigal) know that I was ill needed numbers to find someone to cover my shift, he rudely hangs up and tells Bessy that I was calling out without having anyone to cover my shift. she gets on the phone and gives me some long BS about how I need to find someone to find my shift or I can no longer work there. THE WHOLE POINT IN ME CALLING WAS TO TELL THEM I WAS SICK AND WAS GOING TO FIND SOMEONE TO COVER MY SHIFT. She automatically assumes that I’d just leave them hanging without finding someone and gives me some more BS about how I need to bring in a DR. note the next day or I cant work there. WTF?! Is that even legal?

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jahnesha standley August 19, 2014 at 3:40 pm

I had a really bad experience at chipotle. The manager was very rood (short blonde) I was asking my husband what rice he wanted and she was looking at us with an attitude to hurry up because there was a line. Then we get to the register for the cashier (african american young girl) to tell us that we cannot use two coupons and i asked her to split them in two transactions because we were paying separate and she rolled her eyes at me and called her manager. I would of said something to the manager but i felt as though she was going to react roodly because it was busy and she looked stressed out. The whole time i was eating i felt the cashier girl staring me down,way to ruen my date night. I love chipotle and this just ruined its reputation for us..we will not be returning for a while…

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George August 18, 2014 at 8:28 pm

8:23 pm at trevose pa location
With only 10 people in line I have been here for 15 minutes

I am watching employees clean the tables — wash the floor

Only two people serving customers
The other 3 are cleaning up the end there day
This location is open til 10 pm

21 people behind me

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Melodi Blackmon August 18, 2014 at 5:07 pm

Hello. My name is Melodi Blackmon & I’ve been working at Chipotle for about 4 months. The address of my job is 1401 N. Oxford Rd. Atlanta, GA 30307. Anyways, in the time that I’ve spent working at this job, I have experienced some positive things but, also negative things. For example, after I had been working there for 2 months, two of my managers sat me down & said they were about to fire me because I was moving too slow on the line. Personally, I don’t think that’s a fair reason to fire anybody because they are too slow. But I begged & pleaded for them to just give me another chance to improve & they let me continue working there. Ever since that day, there has just been constant nitpicking about everything that i’m supposedly doing wrong when everything that they taught me how to do is exactly how I was trained. Then, last Thursday (08-14-14) one of my managers by the name of Hakan yelled at me for doing something he told me to do (but he remains saying that he told me to stay on the line) when in actuality, he told me to prepare to make my chips. I got so frustrated that I started crying. Afterwards, he came to me & didn’t apologize but, he told me “to not take it personal, one minute i like you, the next minute you need to do your job.” Then, today (08-18-14) when I came into work, I saw that I was on the schedule for one day this week. I asked Hakan about this & he told me that “it’s because I’m slow, they haven’t seen any improvement in my work” & that I constantly have an attitude all the time. None of these things are true. I mean, of course when I first started I was slow but, that’s because not only was I learning but, I was doing everything the correct way I was told to do it. And I never have an attitude. Every morning when I come in, I speak yo everyone, I interact with everyone, especially the customers. Now all of a sudden I only have one day of work & their planning to fire me? All of this isn’t fair. I have tried to call the corporate offices but, I haven’t gotten in touch with anybody. But I hope somebody from corporate sees this & email me or call me & help me get a transfer to another store or get some new managers in that store. Please help me. This isn’t fair. Thank you.

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Harrell Taylor August 17, 2014 at 2:28 am

Hello , I have been working for this company for over one year and I have experienced many positive and negative things. The location I worked at was 533 South Howard Ave Tampa, Fl. Despite the verbal confrontation that my Service Manager Michael Middleton had with me he is still a great worker and team player. everyone isnt perfect sometimes people make mistakes. But overall I have enjoyed my first job at Chipotle and I thank the amazing general manager Tim Soto, the aprentance Ricardo A. and Michael Middleton the service manager.

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Donna Lewis August 14, 2014 at 2:36 pm

We need help with Charleston SC location the recipe is not right, I have been eating Chipotle when they open in Alexandria Va.. We are missing the mark in Charleston SC this is thrid time my rice bowl is not right last night i had icebreg lettuce on my bowl. I have call and talk to manger he want me to come while he was there. I just want it right. Moe’s is gaining on us and Barboartos is not far. So let do the damn thing!
Thank you
Donna
Charleston SC

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Thelma August 11, 2014 at 7:04 pm

Chipoltes is ridiculous!!!! Why nbc isb there no customer complaint number?????

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Kylee Ruth Estrella August 9, 2014 at 2:04 am

There has been a sexual assault incident that happened to my coworker and basically the solution was instead of firing or relocating the Spanish speaking grill cook assailant she was told she can either move locations or put in her two weeks kind of funny she happens to be white like myself…….pretty sure that is illegal and I’m sure Steve or Monty would love to know about the sweeping under the rug going on at one of their establishments. The managers are trying to quarantine the information among us to prevent this getting out. The respectful workplace helpline never answers and makes me question if it even exists and the corporate office wont answer. I am extremely frustrated and contemplating getting an attorney myself.

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jennifer August 8, 2014 at 8:41 pm

Seriously 10 dollars for a tortilla side of beans and rice..ridiculous! Why is every store ordering system different and what up with the price increase every two weeks..

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Thelma August 7, 2014 at 2:24 am

I was just at chipoltes in Streetsboro Ohio andvwill never go back!!!!! One of the young guys behind counter was to worried about goggling my 15 yr old daughter instead of listening to what I wanted on my rice bowls and I had to keep repeating myself annoyed with this I was Irratated and vBulletin the next kid in line Dustin caught on to it…Dustin proceeded to tell me to have patience with the guy cause he was new in a very rude way!!! No dustin he’s to worried about gawking at my minor of a daughter!!!! So when I wasvtellingn dustin what I wanted he proceeded to slap his hand on the counter and sigh really loud and asked me if I was ready to tell him what I wanted to top off my bowls ..at this time I asked him to lose his attitude and we got into a dis agreement, In mean time manager walks up and asked mebif there was a problem Dustin is still running his mouth and manager is vBulletin allowing this to take place …..I left these young guys are to worried about gawking instead of working completly unprofessional..I am a trucker and frequent Chipoltes often!!!!! Not anymore and I will be sure to boycott other truckers away as well Disrespected the wrong mamma trucker Dustin!!!! And the rest of crew

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Thelma August 11, 2014 at 7:00 pm

Really no one has responded to this at all????

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Jeff August 5, 2014 at 11:40 am

Sitting outside the chipotle in the ATL airport. It’s 640 and they still havnt opened.
I’ve been here since 5 waiting on a flights.
The two opening the front of the store have been arguing for over and hour and half. She’s just got her hands in tortillas while he’s stand over her shoulder arguing. She just keeps saying please stop please just stop… But he doesn’t. And he has no regard for whether customers hear them either… Since they’ve opened the fence they have turned away 17 customers with many different excuses as to why they arnt open. For example the system crashed, the manager hasn’t came in yet, food isn’t ready, but the real reason is because they’ve speant the last hour arguing instead of prepping… I don’t have a chipotle near me so this is my only chance and it really pisses me off these idiots are ruining it for me…

Somone should contact chipotle in ATL airport and question them about this.

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Shana August 4, 2014 at 2:19 am

My comment: Parks

Phone Number: {!Contact.Phone}

Restaurant Name: Greenbrier Virginia Beach
Date & Time of Visit: 08/01/2014 08:30

Original Comment:
Worst service ever! Waited in line 20 minutes, ordered 2 meals and guacamole, then waited on guacamole to be made. I watched the person behind the counter begin to make guacamole; no sense of urgency, even with a full restaurant. After waiting several minutes and watching the preparer leave his station multiple times, I asked for the status. Cashier said it will be another 10 minutes. After waiting another 10 minutes, it still wasn’t ready and the person who was making it had left. I will never go to chipotle again and would like a refund for the guacamole I never got. Very poor service and staff.

RESPONSE is unbelievable and sounds like a five year old, totally unprofessional to make a joke of bad service:
Hi Shana,
That is just unacceptable! No guac and they stopped making it while you were watching? I can understand how frustratingly disappointing it would be to watch you creamy, guac dreams dying right before your hungry eyes. Because I was so concerned I actually called and spoke with John, the Kitchen Manager at our Greenbrier Virginia Beach restaurant. He was pretty appalled to hear about your experience as well. While they did receive a batch of less ripe avocados that require even more love, and time, to mash, we should be timing it so that our guests don’t have to wait and shouldn’t leave you hanging like that. He’s definitely going to review this with the Crew.

Both John and I would really like to invite you back in for a better visit. Would you reconsider giving our team another chance, our treat? If you’re willing, just send me your postal address and I’ll have a meal-for-two card (good for two main menu items, fountain drinks, and chips and guac too!) in the mail.

Thanks for reaching out to us!

Sincerely,
Andrea

Customer Service Consultant
Chipotle Mexican Grill

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Ashley August 3, 2014 at 8:19 pm

I went to the chipotle in chapel hill and the service was horrible! The line was to the door and there were only two people on line so it took forever once it was my turn to order my food was put together so sloppy that I had to get a new bowl but when I asked for one the worker got an attire and slams the new bowl down. the workers were not paying any attention so I was repeating myself two three times. once I got home to eat my rice was hard, my meat was dry and there was barley any food in my bowl.

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Linda August 2, 2014 at 6:02 pm

After reading some of the comments it is hard to believe that Chipotle is not activating a huge PR campaign to improve its image.They should at least send coupons to customers with concerns. I too have experienced unfortunate situations at Chipotle. My problem is the menu, ordering, and the pricing of items. I have always ordered the same thing, and the other day was charged twice what I normally pay and was told all the previous orders were charged wrong. Very rude employees. Very loud atmosphere, I go outside or eat in my car to save my hearing.

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jennifer August 8, 2014 at 8:44 pm

Me too the manager then argued because the tax is higher. Actually it’s lower in inland empire than la

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Mark hill July 30, 2014 at 11:12 pm

Just spent over 30 minutes in line at bwi airport store. There were only 20 people in front of me. The staff has no idea what they are doing. There are a ton of people just moving around. This is the second time this week I have visited this store while traveling. Something has changed in the last weeks. I counted 33 people drop off the line. The person fixing is placing so much food on that she cannot wrap. The mcdonalds next door to this store is known for the worst service in the country. Hopefully Chipotle does not go down this same road. Please invest in better management and employees. Your brand is being shown to thousands a day here from all over. It is a disgrace!

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Akua Smith July 28, 2014 at 6:33 pm

so recently i went to chipotle in hyde park to get some food for the first time. When i got there the line was out the door, which i knew already from people i know pass experiences. it was after 6pm and there were only two people on the line which i felt was weird because it was alot of people in line. As i got closer to the window i notice there were a couple employees in the back laughing and playing around. in my opinion they should have been helping with the line. As i was placing my order to the young man i notice he didnt give me a well potion of brown so i asked for more, the young man slapped the rice on there and asked for black or pinto beans, when i said black beans he put pinto beans. i said to him very nicely “no no no, i wanted black beans” he yelled at me and said “no you did not”. i wanted him to make my bowl over but he refused to. When i got down to the meat i asked for chicken. he gave me half a spoon full of chicken i asked if i could have a little more he told me no because it would be extra mean, but he didnt put a full potion of meat on there and then he began to curse me out in front of other people in line as well as the other employee so i told he i dont want the bowl anymore and i left. in Hyde park they are really stingy about the food which i understand there are rules but i feel that they need more positive service, more help on the line and need to be more patient with us costumers. when i tried to speak to a manager the young lady told me there was nothing a manager can do in my situation which is weird because whats the point of a manager. i will never go back to that chipotle because they are too disrespectful and that was the worst first experience ever.

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bird July 27, 2014 at 10:18 pm

Chipolet customer service I’s HORRIBLE!!!!!!!!! THEY NEED TO CLOSE DOWN THE ONE ON 95 TH NEAR WESTERN THEY RUDE ASS HELL ….. HOPE SOMEONE DO SOMETHING ABOUT THEM WORKERS THAT WORK THERE!!!!!!!!! SINCERELY A VERY UPSET LOYAL CUSTOMER.

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anita myers July 27, 2014 at 10:13 pm

every time I try to apply onlineto your Brunswick (OH) store, I can never get into the website. I’ve sent for the password and have waited 2 weeks with no reply. I used to work at the Chipotle at your Pearl Rd. Strongsville(OH) store but I had to leave there because of one employee who thought saying the “f” word in front of the customers was cute. The manager didn’t say anything to her. I used to do the phone in orders and would make the tomato salsa and the corn salsa also. I have a sensitivity to cilantro and told management that I couldn’t taste the salsas because I would get sick but it didn’t seem to matter to them. all I really want to do is try to apply to another store so maybe I won’t have these problems.

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Chuck Lee July 25, 2014 at 4:32 am

Must first say, Love your foodservice suck !On July 22,2014 at 18:33:00 hrs, in Lewisville,Tx, 2605 South Stemmons Freew,purchased dinner for wife and myself.Carnitto Bowl and Burrito and have, and paid for,Guacalmola the side.There was no one on line, just myself.There were 6 people behind counter,Got home, no Guacmole, called rest, waited48 hrs , no returned call. What kind of business you are running here, Not even a return call on Bad, Bad service.Out of the 6 People no one check order if it is right?????????.Order No=609, Host=Mariela.Could be WAY,WAY BETTER PROFESSIONALLYRUN SERVICE! VERY Disappointed SORRY TO SAY> :SAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!. ;(

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Brenda Martini July 24, 2014 at 8:15 pm

I went to the location 5720 Washington Avenue, Racine, WI. I walked in at 11:40 and walked out with no food at 12:00. There were 12 people ahead of me and the line was not moving at all. The manager and assistant were sitting at a table in the diningroom having a discussion. They seen the line and did not bother to get up and help push the employees to move faster. By the time I left the line was curved into the dining area. After I left so did 4 other people. This is very poor customer service!!!!!!

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Jazmine July 24, 2014 at 7:26 pm

I just went to Chipotle today and I found a piece of a bitten off twizziler in my food at the festival of bel air and they offered me free food but I do not feel as though that makes up for the fact of what I just encountered. I feel as though there should be a direct number to complain to not emails.

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Leslie Stephens July 23, 2014 at 7:17 am

I was let go at Chipotle for nit being fast enough! I couldnt believe thats why I was there almost 6 months before they fired me. Especially when I had a one on one with my manager the week before and not long before that she sat down with me on my evaluation and told me what I was doing wrong and I tried hard to changed it. But out of blue everyone starts talking about this firing list that was out by freddy the gm over the stores. I just feel like I was fired for no reason I showed up everyday and did my job the best I could especially when everyone around me was the teachers. I wasnt properly trained at all one day I started and by my third day I was just thrown in like a pack of wolves I never got showed and position after frying chips literally winged the whole time then I get fired for a reason but I was never properly trained pn any them salsa, cash so on. I loved my job and unlike everyone else they got by with everything and I was older than anyone in that restaurant. Descrimination and fake training is what you get from Chipotle. Work you like a dog then fires you. Oh and not to mention breaks never could you get a whole one or sometimes you never even got one at all. My favorite was the break time at the end of your shift!

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Andrea August 5, 2014 at 6:57 am

I work at Chipotle, I just started & I have never had a break, if people don’t show up in the morning, then we are stuck with extra work & that means no breaks for us, it is a state law & I am in the process of looking for a new job, I just started & they make “Chipotle” seems like a GREAT place to work,, NOT! it’s a bunch of B.S. The next I work 8 hours or even 4 hours I will quit right on the spot. You are so right, I get yelled for not knowing how to do things, even though I never got trained properly!

Thanks Chipotle! Great job your doing.

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Maria July 23, 2014 at 5:52 am

On June 29th, 2014 as I placed my order for myself and my family I had to face a very rude employee at your Barstow Chipotle restaurant (Outlet location).The employee had to remake the burritos I ordered various times because the tortilla was falling apart.

The employee then started mumbling words and as I asked what I wanted on my bowl he started to throw the ingredients on my bowl. At that time I pointed out to him his behavior and told him that was not how you treat a customer.

My family and I did not enjoy our food at all due to such a rude employee.Chipotle has been my favorite Mexican restuarant know I have to think twice before going there.
60d6814

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delme e lopez July 22, 2014 at 2:31 am

I am not happy the way chipotle fire me … I want you to call because iam toke different action if don’t heard nothing from you cell571241XXXX

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Nigel R August 2, 2014 at 5:15 am

I also was wrongfully fired as the kitchen manager. I tried calling my Area manager but no response to several calls and voicemails

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Susan Cooke July 21, 2014 at 8:54 pm

Called your catering department on Wednesday July 16 and after speaking to Jeff, I placed an order for 20 people for pickup on Sunday July 20th at 12 noon at your Weston, Florida location (4477 Weston Road). Arrived at said location about 12:10 pm and when I approched the counter and gave my name they all looked at me like I was out of my mind. After some discussion , and several excuses, they told me if I could come back in an hour it would be ready. I told them I had people waiting for their lunch and I called especially early in the week so that I would not have a problem. They then said come back in 30 minutes. I left said store and was not happy, but what was I to do? When I returned my order was ready and they gave me a discount, but the reason I chose Chipolte was because of the good service I have always received and the good food. This was a special weekend birthday celebration for my Mom who turned 90, and this experience was totally upsetting. Hope I can bring some attention to this problem so you can correct it!

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Barbara Pingatore July 21, 2014 at 1:11 am

recently had lunch at chipotle grill vintage fare mall Modesto ca. First time my husband
& I went to a chipotle grill. Place was very dirty, inside & out. Food was tasteless, cannot
believe stock is so high. That’s the only reason we went, thinking stock that high must be really good. We both took one bite & left, dreadful experience.
Thought corporate should know. Thank you Barbara

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josh July 19, 2014 at 7:37 pm

your Erie PA restraunt is great love the employees and the food, but (and this is not being rude in anyway shape or form) the employee’s could lose the huge ear lobe ear- rings if you know what im talking about to me and others i’ve talked to it’s just repelling more customers. Thank you!!!!! and keep being organic!!!!! love it!!!!!

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LOUIS LUGO July 17, 2014 at 1:56 pm

THE FOOD CHANGED PRICES CHANGED SERVICES IS POOR BY PEOPLE WHO DO NOT KNOW A THING ABOUT MEXICAN FOOD THEY DONT KNOW NAMES AND DONT ANSWER QUESTIONS, YOU HAVE TO HIRE MEXICANS ,HOW CAN YOU HIRE GERMMANS TO SERVE ITALIAN FOOD SO THE SAME HERE. MEXICAN RESTAURANTS ARE MEX RET. AND IS NOT MEXICAN IS PEOPLE THINKING THEY COOK LIKE MEXICANS I GO TO A REAL MEXICAN RESTAURANT WHEN I WANT GOOD MEXICAN FOOD I DONT EVEN GO TO TACO BELL OR PANCHOS OR RIO GRANDE I GO TO A REAL MEX REST

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maria July 17, 2014 at 1:26 pm

I usually go to the steelyard drive location in Cleveland, Ohio and your restaurants have turned into a piece of shit… not only did u jack up the prices your portions are small and the black beans are as hard as a rock… i use to love chipotle before it turned into a money sucking less food poor quality restaurant and I will never waste my money there again.. I felt like I was eating more toppings than meat… stop the bullshit and stop being so money hungry you have made billions off of the consumers and still want to dick us with the portion and price..kiss my ass and hopefully everyone else will wake up and smell the coffee.

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Terrilyn Briscoe July 16, 2014 at 3:31 pm

I’ve visited several Chipotle’s in the DMV area and today will be my last time contributing my money. How can the workers lean in your food with a dirty apron on and expect a customer to eat it. I asked for another bowl because I’m not eating something where a person dirty apron has touched my food, if you ask for extra rice they want to charge you a $1 are you kidding me? The prices has increased and now you want to charge for extra toppings – really? Since we’re paying more we should get more, I mean we are grown people not kids. After what happened to me today, I will not eat at that place again. If I worked at the Health Department, that place would be shut down.

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ed gallagher July 14, 2014 at 8:03 pm

I’m just seeing what it takes to open up a Chipotle if you like it send me some info my address is xx West 134th Street Cleveland Ohio 44135

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Teddy July 14, 2014 at 3:07 pm

hello I’m from the Philadelphia area University City I was in a chipotle sauce I have a man that comes in off the streets backpack and standing all over the open food and think its funny I know you don’t tolerate that the Sun sanitaryhow can I upload the pictures that I took in the storeso you can see exactly what I’m talking aboutdidn’t wash his hands didn’t do nothing but be touched on food

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kayla July 14, 2014 at 1:26 am

This happens more than just every once in awhile but the steak is NEVER done. I’m waiting like an extra 10 minutes every time I come there even when there is NO line. some employees also can have poor attitudes after IM the one whose been waiting. the point is I love chipotle but sick of the wait even when there shouldn’t be a wait because there is no line, its just that my food isn’t ready when all I mostly do is grab to go anyway so I would like to be in & out almost every visit that would be good service! :)

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