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Chipotle Corporate Office

Chipotle Corporate Office Address

Chipotle Mexican Grill, Inc.
1401 Wynkoop St Suite 500
Denver, CO 80202

Contact Chipotle

Phone Number: (303) 595-4000
Fax Number: (302) 674-5266
Website: http://www.chipotle.com
Email: Email Chipotle

Executives

CEO: Montgomery F. Moran
CFO: John R. Hartung
COO: Robert N. Blessing Jr

Chipotle History

Chipotle was founded in 1993 by Steve Ells. Their first location was a former Dolly Madison ice cream location. The second and third locations were added in 1995. An additional five Denver stores were added the following year.

In 1998, Chipotle sought outside investors to scale the business more quickly. The first stores outside Colorado were opened in Columbus, OH and Minneapolis, MN the following year. The company continued to expand and eventually went public (IPO) in 2006.

Chipotle currently has over 1300 locations in 43 states.  International locations include Ontario, London and Paris.

Chipotle’s corporate office and headquarters is located in Denver, Colorado.

{ 299 comments… read them below or add one }

Travis Miller October 1, 2014 at 12:38 am

I have to say that i’m just sick from my stomach from what I just went through at this Chipotle. I have never seen such lack of respect for a customer then that from Lindsay, the one that stated that she was the store manager on duty. My experience here started off wonderful until I had to come back to restaurant to return my food on the account that the bowl that I ordered was not properly secured and thus causing the food to seep out into the bag causing it to rip. All my food came flying out on the ground, I was very upset about this. So I decided to return to store and ask for another bowl on the account of this. I spoke with Lindsay and she was very rude, she didn’t even acknowledge me at first, she told me to hold on. Next she asked in a loud tone what I wanted, I then said in a nice calmly manner about what happened then she told me she would have to check the camera first. In my head I was like really! Why can’t I just get another bowl, she made it very difficult then it really needed to be. She finally came back after supposedly watching the camera that we was eating in restaurant after her Co workers saw that I had left the store and then returned . So she then said that I was lying about leaving which was just pure nonsense, I got so frustrated about this. I then pleaded my case to her multiple of times and then she got really uneasy ignorant and then mad at the same time telling me I can pay for another bowl for $6.80 or I can leave her store or she would call the cops. Was that needed in my head, no but she made a scene and then forced me and brother who was there at the time out of the door. This was so embarrassing for me and I’m sure for the paying customers that had to witness this from Lindsay. All I wanted was so simple but she made seem so complicated. I felt so profiled and discriminated against. Please get back to me about resolving this because if not I will be escalating this higher up to the next level. Thank you, loyal customer Travis this Incident happened at 1736 n federal highway

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PattyWachna September 30, 2014 at 6:21 pm

Hi I was just at the Chipotle “s on University Dr In coral springs. I love going there my favorite place to eat. It was 5:30 when I was there & they didn’t seem to have enough people working & they were all talking as people left etc. Then I counted on the counter at least 19 containers just sitting there waiting to be washed. It took at least 15- 20 minutes to get my order. It was just a bad experience for me. Don’t think I will go back to that one — will start going to 441.It was the first time I was not a happy camper.That store really needs some help there. Thanks for listening.

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Amy September 30, 2014 at 1:09 pm

Sept 30, 2014
I just heard this on the radio this morning and it was very rude and dishearting. Why on earth would you NOT put a changing station in the restrooms at your stores? I would be offended too if someone asked me to leave after changing my baby’s diaper. Now, granted there may have been a better way to change the diaper instead of on the table, but none the less it was awful!! And after hearing this, I will not be going into a chipotle..Ive never tried it and I wont. This is totally bad PR for your company!!

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Cerissa September 29, 2014 at 10:40 am

I’m a Chipotle addict and frequent the Hoover, Al location about 2-3 times a week. I mostly place my orders online and for the most part they get them right and they are ready when I arrive. Today I placed an order to be picked up at 1:45pm. I got stuck picking up something at Dollar General so I was 30 minutes late to pick up my order. So imagine my surprise when I found out my order wasn’t ready. The cashier Stephanie told me someone quit and she would explain to me why my order wasn’t ready once she cleared out the line. After about 10 minutes she then said my order was given to another customer. It’s really hard to believe that another customer got the same exact thing in their burrito and burrito bowl but I continued to wait. Finally she asked another guy on the line how to find my order since it had already been settled out. He showed her how to recall my order but still no one was making it. I asked to speak to Carlos the General Manager and he had the nastiest attitude I’ve ever encountered from a manager. He was also very nonchalant about the situation. Even after he came out my and I told him what was wrong my order still wasn’t being made. He had to go down the line and tell them to make my order. I paid and got my food and went to car. But, I became angry at the way I was treated as a loyal customer. So I went back in and gave him my food and asked for a refund. I then went to the Hwy 280 location and they were very pleasant and the staff took great care of me.

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Lateira September 28, 2014 at 2:11 pm

I went to the highway 36 White bear location in Saint Paul MN last night. It was close to 10 when they close, and they put out some fresh food. In my mind since they put out fresh food before closing, I thought they would give out nice size portions, that didn’t happen. I kept having to say can I get more, more, more. I mean come on, if customers are paying for there food, then give them a good amount of food because chances are they will ask for more anyway. I know it is there job to put on a certain amount, but they really do take it way too far. If this keeps happening, I will ask for a manager or not go to any chipotles anymore.

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Valine Turchin September 27, 2014 at 5:21 pm

Our local Catholic school contacted this companie to cater a event for a parent night out. In which we were turned down for being a Catholic organization. As a parent and a member of this school and church i take a huge offense to this. Because of our beliefs! As a company you have NO right to judge any paying costumer!!!! Religion Race Ethnicity is no concern to any one nor any company!!!! Who ever thought that this was ok should be ashamed of themselves!!

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razel mathews September 26, 2014 at 8:35 am

terrible experience because of a mistake on the bill, a lack of an apology, and not given proper information about the several additional fees added to each suggestion that they give you on a hectic cafeteria style of ordering, which is normally very functional…but unethical how they push “add on ” items…………no money refunded…no apology

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Neil September 24, 2014 at 5:40 pm

I have been going to the same Chipotles for 5 years mostly for its location since I was a student and worked for the University of Arizona and its pretty much right on campus. Most Chipotles I would rate 10 out of 10 but this particular location is about a 7 out of 10 and the lines are always about 40 minutes wait time because the students from the University of Arizona go to it due to the fact its within walking distance. Campus food is not good and its very expensive and this place is within walking distance and most college kids in the dorms don’t have cars so they have no choice but to settle for a not so good tasting chipotles. I know this because I was in the same boat. This particular store use to be better when it had a different manager but since they got a new one named Josh Salyers is has gone downhill. The food is worse and the customers service is pathetic. Today I went in because I happened to be in the area (I graduated and took a different job). Again horrible line and poor guest service. Today the manager pulled me aside to say that one of their employees complained about me saying I was rude to her. I had to laugh at this because I have never heard of talking to a guest about an employee’s complaint since its usually the other way around. I told him what had happened on a particular day. I went in with my friend. The bowls were way backed up on the food processing line and I told her I would gladly give her a minute to catch up on her bowls because is she made mine it would be cold before I even rang out. So I was nice. She then told me “what you need to do if you want your food to stay hot is to get all your stuff on the side, your lettuce, salsa, cheese, etc” I said what she needed to do was her job. She shouldn’t be telling me what I need to do to keep my food hot, she should process my bowl fast enough that I wouldn’t need to get my topping on the side. I only expect my food to be hot from the start of the line until I pay for it I don’t expect it to sit there for so long its cold by the time it gets to the register and that I cant get my bowl made the correct way I should get it on the side. WOW!!! Anyways the manager said that in his store the customers is not always right and that I can go to his store if Im ok with bad service and dont complain about it. I then told him the store had better food and service when the last manager was there at that point he banned me from the store because he said I insulted him. He then gave me the Chipotles number to call and complain and I see why he did because no one answers it. They have so many store complaints now. This is the first I have seen where a business intentionally tries to lose its customers.

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Yakota VP September 24, 2014 at 11:04 am

Hello , I’m trying to get in touch with the corporate office regrading a incident in one of your locations in Chicago in Hyde park can u please provide me with a corporate number ????

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Michael September 23, 2014 at 6:49 pm

Use to eat Chipotle once a week with a group of at work. Now after the dumb gun rules we no longer go there and we are happy to say we found a better restaurant called “Hot Head Burritos.” Hot Head is a smaller chain but if you have one near you give it a try!!! Way better taste which i didnt think was possible!!!

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Laura Albrecht September 23, 2014 at 1:09 pm

my workers and i have been coming to the store in eagan minnesota on cliff rd !! this is by far the worse store we have ever been to EVERY time we go in they not only open late they ALL are VERY RUDE !!! on sept 23 2014 we went and got food for a few of the workers at work they made the orders of course they all were very RUDE again after getting everything and going back to our office we found out the did not put 2 items in our bag !! we called in to let them know and talked to a very rude lady then i asked to speak to her manager who was “ester” she wasby far the worst person there and was very rude to me talling me it was my fault that i didnt make sure they put it in our bag i exp that is not my job she then told me i would have to pay for the items that they didnt put in the bag i exp we already did she said oh well was VERY rude and then hung up on me !! i called back to get the GM or someones # that i could talk to besides her she said they didnt have it and again got rude and hung up on me

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Neil September 24, 2014 at 5:43 pm

I agree. The store I was going to the service was so bad. They are not only slow and not friendly they actually make rude comments. All the while their GM thinks its ok. I have worked all my life in retail/guest service and Ive never seen anything like this.

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barbara estes September 23, 2014 at 12:14 pm

Well. I tried to leave feed back on your Talk To Us page, but it only gave possible senarios as topics and didn’t leave me a way to send a message concerning general feed back…then I called the corporate number listed on your page and no answer and NO voicemail system (?) What ?
So, here’s the Feed Back..we patronize the Matthews Festival store in Matthews. N.C. They have a huge turn over of employees for some reason, we very rarely see the same people working there. I worry that there is no accountability in a situation like that, as far as properly preparing the food, etc. Last week when I went in one day they were out of bowls ! They couldn’t make salads or burrito bowls. I was ordering burrito bowls and the man in front of me, salads..so we both left without ordering.
I just wanted to let you know what was going in one of your stores. Here in Charlotte there is stiff competition, such as with Moe’s Southwestern Grill, who feature their own free salsa bar and chips.
Thank you, B. Estes

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shkeena Griffin September 22, 2014 at 2:44 pm

The service is very poor they dont speak to customers
I feel as if they rush you to order. The water dispenser didnt work they refused to try and accommodate anybody. The manager refused to give me corporate number. I will never spend my money at this restaurant again. I also will be spreading the word to others. Its a Milwaukee wi location the store number is 0618

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Gregory Weekes September 21, 2014 at 9:55 pm

hi my name is Gregory weekes I work for your company the one in Marlborough mass. And I was trying to transfer to the store in chestnut hill and my old boss will not put my transfer threw. All I want to do is take care of my family and by him not doing that I won’t. So I would like if u can get a hold of him and handle the problem. Cause I been trying to call him and the other boss has been calling him too. And nothing still haven’t been done. Thank u and have a nice day

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Lisa September 18, 2014 at 10:30 am

My family loves chipotle we go two times a week to eat. Lately the service
Had been horrible so we quit going for about a month now last
Night we went to the store on miller lane in Ohio instead if the new englewood
Ohio store and I have to say the young man by the name of chad was the
Best employee I have ever come by working in a food establishment he was polite he smiled he was professional and a Wonderful employee he deserves to be recognized
For sure on his outstanding customer service!!!!!! I wouldn’t let that employee get away
Great job chad and we will go out of our way just to served by you!!!!!!!

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