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Charter Communications Corporate Office

Charter Communications Corporate Office Address

Charter Communications, Inc.
400 Atlantic St 10th Floor
Stamford, CT 06901

Contact Charter Communications

Phone Number: (203) 905-7801
Fax Number: N/A
Website: http://www.charter.com
Email: Email Charter Communications

Executives

CEO: Thomas M. Rutledge
CFO: Christopher L. Winfrey
COO: John Bickham

Charter Communications History

Charter Communications was incorporated in Delaware in 1993.  The company initially grew mostly through acquisitions.

By 1998, Charter was serving over 1 million customers.  By 2002, that number grew to 6.8 million.

The company went public in 1999 after acquiring 10 companies in the previous year.

In 2005, four former executives were indicted for inflating subscriber base numbers.

In 2009, the company filed for Chapter 11 bankruptcy.  The company emerged from bankruptcy late the same year after dropping $8 billion in debt from their books.

In 2010, Paul Allen resigned from his chairman position.  The company also signed an agreement to provide content via TiVo.

In 2012, the company headquarters were relocated from Town and Country, Missouri to Stamford, Connecticut.

Charter Communications currently provides cable television, high speed internet and phone service to over 5 million Americans in 25 states.  It is the 4th largest cable provider by revenue.

{ 114 comments… read them below or add one }

Sandy July 25, 2014 at 8:29 pm

Unfortunately for me, Charter has a monopoly on the cable and internet service in my area so they are not concerned with customer service. No wonder they already declared bankruptcy once. When I signed up with Charter, I explained I had a residential phone and a business phone. I wanted the residential phone bundled with internet and cable and I wanted the business phone separate. They put everything on a business plan which is costing me approximately and extra $70 per month. I called to have it corrected and was told that once they put a number on a business plan, they cannot switch it to a residential plan (we have lived in this house with the same phone number for 26 years). I was told I would have to switch all the services to another provider (not available in my area) then switch back to Charter. Charter should be ashamed of how they treat customers that pay their salaries. I will use every opportunity I have to spread the word to avoid doing business with Charter at all costs!

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TAMELA July 23, 2014 at 11:51 pm

I HAVE DISPUTED FOR TWO YEARS AND WILL GO TO THE GOVENERS OFFICE WITH YOUR PRACTICE OF DECEPTION IF NOT CONTACTED AND THIS IS SOLVED AND I WILL MAKE THIS VERY UGLY FOR YOU, THE INTERNET IS VERY POWERFUL TOOL AND YOU R COMMITTING FRAUD AND IT WILL BE PUBLIC KNOWLEDGE. CANCELED SERVICE THAT NEVER WORKED AND THEY TOLD ME TO RETURN EQUIPTMENT AND THEN PROCEEDED TO CHARGE ME FOR EQUIPTMENT THAT THEY TOLD ME TO RETURN AND REFUSED TO COME AND CHECK IF I HAD IT THIS IS A SCAM TO SAY IT WAS NEVER RETURNED THEN CHARGE AND I HAVE A RECIEPT ! THEY SAID SEVERAL TIMES IT WILL BE REMOVED NOW ON MY CREDIT REPORT I HAVE HAD IT AND WILL SUE THEY JUST TRANSFER YOU AROUND FROM ONE IDIOT TO ANOTHER JUST TO ROB YOU FROM YOUR HARD EARNED MONEY I AM TALKING TO THE ATTERNEY GENERAL FOR A CLASS ACTION WHOS WITH ME ?

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Nancy Nadeau July 22, 2014 at 4:32 am

I resent the fact that charter has added so many Spanish channels, this is America, isn’t it? There’s hardly anything worthwhile on Charter, now it’s going to be taken over with Spanish programs.

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Laurie Buehler July 21, 2014 at 12:35 pm

On Monday July 14th I had Charter phone installed. Up until recently, the area I live in did not have a choice as to who we had for our phone service, so I decided to give Charter a try. What a mistake I made. My phone service worked for a whole day and a half, if it was that long. Due to personal circumstances during the day I was not at home. So, it was not until late Wednesday early Thursday that I was made aware that those calling me were receiving either constant ring(phone was not actually ringing), busy signal, or a recording stating they had dialed an invalid number. On Thursday I placed a call to tech support for telephone service. I initially let the automated service attempt to correct whatever was wrong. That did not work. On my second call the agent informed me I had an outstanding balance of $58 some dollars and it was due on the 17th (this balance was due to the installation of the phone service that was NOT working) he then placed a test call to my phone and my phone rang. We both assumed my phone was working. After the call I text my son and asked him to try my phone, and I discovered my phone was NOT working. So, a third call was made to Charter. The agent filled out a tier 2 form and took my cell phone number to ensure Charter would be able to contact me. Well here it is Monday July 21st and I have had no contact with Charter and my phone is still not working. I really do not feel like a valued customer. I have several health issues and yes I do have a cell phone but it is simply a lifeline phone to aid in transportation to and from doctor’s appointments. I will be either going back to my original carrier or will be looking at CenturyLink for my services ..

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Laurie Buehler July 22, 2014 at 11:01 pm

It is now mid day on Tuesday and still no resolution to my telephone troubles… why am I not surprised. someone from Charter better get this fixed soon !!!

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Holly Younginer July 16, 2014 at 10:44 pm

Monday July 14th at 3:30 I called to report a service outage. I scheduled an appointment for the same day with a person at Charter. At approximately 7 pm a Charter truck came down the road then turned around and left. I called bc I thought they missed us. I was told that we did not have an appointment scheduled that it was for Wednesday July 16th over and over by a very unhelpful associate. Wednesday is now here with no calls nor no one showing. I called the first time and asked to speak to a supervisor. I waited for thirty m minutes on hold and was magically disconnected. I called back again to try to speak to a supervisor and waited 35 minutes and as soon as I get on the phone with the supervisor, I get get disconnected again! I call again and get a supervisor after waiting 15 minutes and he is sarcastic, mocking me and doesn’t resolve any issue I have except to tell me that I’ll have someone out Friday July 18th. I have not had service for three days now. Friday I will have not had service for a full seven days and not once has any if your Charter associates cared. I’m ready to disconnect service and just do without if this is the type of service I should expect from your company.

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Lynn Sequeira July 15, 2014 at 1:41 pm

for 2 years I have complained about my picture pixling at various times. There have been numerous repair men here that do just what the last guy did saying the cable in ground from box to my unit needs replacing. When complained one time I got a reduced fee for my service for one year to keep me quiet. When you moved channels I paid for to HD that I need a box to get when I didn’t have HD TV I was given a box for free for one year after complaining. With all this I still had a poor picture, ending up paying for box now, just want what I pay for nothing for free. Now after 2 years they come in and dig up the asphalt in my area 7\11\14 to lay new cable and have not hooked it up to my unit. I just called to see the progress of this and was told I needed to make a repair appointment, which then was made. I was never told this. I would think you would line up all repairs. I would like to also add that we slurried and striped our complex at the cost of $13,000 only to have Charter to come in with one week and dig up for repairs that people like me have waited several years for, and leaving the area looking like a war zone.
This is worst company I have dealt with in giving service. All you want to do is sell but can’t give the service paid for. Your poor employees have to deal with unhappy patrons because upper management isn’t in the real world. I would like to sue your company as your ads on TV are bold face lies.

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christine willingham July 14, 2014 at 7:42 pm

I have called 8 times for help with the cable that was installed across the outside step of my patio. I was given an appointment for today and after waiting until the end of the set time, 5pm, I called was informed that my appointment was changed to tomorrow without any notice. Around 6pm this evening I received a call stating that my appointment was changed not giving me a reason. This is unacceptable service and as soon as I find another internet service I will be leaving Charter. If someone falls because of this cable laying across my step I will not be responsible. I will also contact the local TV station for their assistance with solving this problem>

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DAVID July 14, 2014 at 5:04 pm

I have been dealing with technicians & supervisors over the past 6 months regarding intermittent distortions in pictures on my 3 TVs.The last tech supervisor who came out (Philip Rice) eliminated various devices in my home to see if one of those caused the problem, which it didn’t.He said he would call me back after the last visit to my home but did not.I called the management level of Charter & a manager told me the tech supervisor (Mr.Rice) told him it was a coaxial voltage problem & not a Charter problem. The voltage involved is due to their operations.So they have left me with a problem I have not encountered since 1990 when I first had Charter installed.It is obvious they have given up without taking the necessary steps to fix it.They maintain it is some kind of voltage problem but I have no way to know. So I am left to pay Charter each month for a picture I cannot at times enjoy,since it is an intermittent problem, & which the technical dept.seems unable or unwilling to fix

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Lesley Paul July 11, 2014 at 11:11 am

I called to downgrade my service to basic cable. I guess they weren’t happy with me for doing this because they completely nixed one of my TVs and DVR boxes. I called because I thought it was a technical support issue, jumped through all of those hoops, until finally they set up a service call. The tecnician came, who was EXCELLENT by the way, but he discovers that customer service deleted one of my tvs and boxes from my account. So nothing he can do. After spending a considerable amount of time on the phone with customer service and unable to get on with my day, the issue was finally resolved. I am so unhappy with the amount of precious time was taken up by something that was not my fault. Completely a customer service issue. They need to handle their business correctly or I see another bankruptcy in their future.

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Robert Pollard July 9, 2014 at 12:41 pm

It amazes me that Charter spends so much money on their commercials and yet the thing that can make them the best company in the world they stink at ….client service. They are by far the worst company in existence. They are truly lucky they are the only option!

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Sheila July 1, 2014 at 1:59 pm

I have only had Charter for a little over 2 months and it is literally the worst company I have ever had to deal with. We had problems the very first day all the equipment was installed. It took an entire weekend to get everything corrected and several different technicians to correct the problem. Each time getting appointments missed, getting phone calls confirming that I had cancelled my appointment (which is of course ridiculous since we had been fighting to get someone out to our house), the complaints go on and on. But, the main complaint is no matter how many countless times we have called and complained, had to reset our connection ourselves (many times 4 and 5 times a day) we still can’t keep an internet connection. My boyfriend took an entire day off of work yesterday to deal with this once again (second time he has had to do this) they were a no show again. Then after talking to 2 different “supervisors” he was given an appointment for tonight between 5-7:00. NOT TO MY SURPRISE I received an email confirmation for my appointment today at 3:00-5:00. I can’t even begin to tell you how many phone calls and different people he had to speak to just to get that corrected. But, still above all, the worst thing said during this entire horrible experience with your company was by one of your “supervisors” after our initial installation that took us the whole weekend to get fixed. When we expressed our displeasure in having to miss work one day and change our plans for a weekend so we would be able to have our TV and internet we were told “It was just as much of an inconvenience for Charter as it was for us, because they had to send a second technician to our house” Truly believing that we couldn’t have possibly understand this “supervisor” correctly we asked “Did you really just say you were as inconvenienced as we are?” He said, “yes, that is what I said!!!” I am a Customer Service Manager and truly try to always stay calm when dealing with any company because I know how poorly some customer’s can treat my employees and myself. But, if I EVER had an employee say this to a customer or treat a customer as poorly as your entire company has treated us, I would fire them. I am truly, truly amazed that you don’t want to improve your company and customer service. But, it is clearly not a priority to your company. We are in the process of looking at other options for our cable and internet needs. Would love for you to actually read this and email us back. I am most certainly not going to hold my breath.

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Julie Rowe June 14, 2014 at 7:02 pm

Charter sux. I have been with charter for 10 years or more and customer service is going to treat me like Crap? I am switching to Knology.

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Susan June 10, 2014 at 8:35 am

BEWARE ! ” IF ” it was a Charter Technician that came to my home : NO APPT WAS SCHEDULED, HE DID SOMETHING TO THE OUTSIDE BOX, HE ENTERED MY HOME WITH THREE 14 Y/O GIRLS, NO I.D., NO BOOTIES ON NEW CARPET,, HE DID SOMETHING TO MY COMPUTER, NO TOOL BELT, NO TABLET….JUST A CHARTER SHIRT.

6 PHONE CALLS AND 18 HOURS LATER I STILL DON’T KNOW WHO THIS PERSON WAS. THERE ARE NO RECORDS OR NOTES THAT ANYONE WAS HERE.

I AM FILING A POLICE REPORT.

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MO June 8, 2014 at 3:16 pm

Been with Charter since it bought TCI in St Louis off and on, that is, for nearly 20 years, that is, also in Wisconsin. You are gouging your customers to death. Rate hikes for less services. Customer service agents who don’t even know the number to the corporate office in CT, nor do they know you have a legal department. When I asked “Annie” in Washington State for the corporate public relations or legal department, she said something to the effect you don’t have lawyers. My complaint is how little service I get for such an exorbitant price … plus I called and spoke to someone 2 months back who was going to offer me more services for about the same price, but alas, now that offer is gone. Basically, you tell your long-time customers you could care less about their patronage. One day, Charter, you too will go the way of others like AT&T, TCI, TWA, etc. etc. You are shamefully exploiting your customers via no-competition. Hey, have you heard we are in an economic crisis and many people don’t have an extra $200 laying around to watch TV (basic expanded) and have internet??? Basically told there are no promotions for customers who are long-term, so we do not value you. Get a hint Charter, without customers you are what? Why are you in this business Messrs. Rutledge, COO and CFO??? To line your pockets and take from us. Going to the BBB.

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Willy Olsen June 7, 2014 at 10:45 pm

I have been with Charter for the last 6 years. They suck so bad, but I can’t do too much about it because our city gave Charter exclusivity in cable service. Their billing has gone up over the years and I can understand as operational costs increase and as a company you pass that increase back on to the customer. But, from Dec 2013 until April 2014 the internet was not even working half the time. I was calling them every day to get this issue resolved. I work from home and need to make sure I have an internet connection. Many times I ended up going to a local Starbucks for my internet. There internet was more reliable than Charter’s. They did all these tests online and said there was no problem. After 9 calls/complaints they sent out someone to check. He said the problem was the coax cable. It was old. He replaced the cable in one room where the modem was and did something out where the cable comes into the house and was saying everything was now fine. I had the internet, but now no tv channels. He disconnected some filters and changed the way the cable from the street connects to the cables in my house. I made up a tool to remove their coax caps and reconnected the filters and the cables back to the way they were. Having a background in multimedia I had an idea of what to look for and what to do. Now that I had my cable tv back, there was still the problem of the intermittent internet. After several more calls and online tests they came up with that it was my wireless router that was failing. So, I went out to Best Buy and bought another top of the line router. Same problem. Nothing had changed. So it was not the router. This went on until sometime in mid April then everything cleared up.
The latest was I got the bill last month and there was a price increase of $10. And I think by law they are suppose to notify you 30 days prior to any rate increase. I never received any notice. I regrettably paid the bill and I called them up and informed them that they were now higher than everybody else. That my son has some sort of satellite internet from WinSpree(???) for $2 less than what I had been paying. And that Verizon has internet for $45 a month. So the lady over the phone said she would get me a rate that was $1 more than what I had been paying. Plus the 30 mbps would be going up to 60 mbps in a couple of months. I said great. The very next day I get this call from some bitch from Charter saying I need to pay my bill because it’s late and I’m subject to service interruption. I’m going what! She’s telling me that my due amount is $66.97. I’m going what!!. No it’s not. It’s suppose to be $54.99 and the bill is not even due yet. She got all argumentative with me and didn’t like the fact that I would not pay the bill right then and there. Because I told her I would go online and pay the bill. And as far as the $54.99, well that wouldn’t kick in until the next billing cycle. I said, “that is not what the lady I talked to the day before said to me”. It was suppose to kick in right away. The funny pisser is I got my bill in the mail today, June 7 2014, three days after Charter was calling me up and harassing me to pay saying that I was late. If I can find out what the CEO’s email address is, I will blast it out to every pissed off Charter customer and let them flood his inbox.
Charter doesn’t value it’s long term customers. They would rather rip you off for as long as they can, give you poor customer service and hope that you have no other choices for cable/internet service. Luckily as technology gets better there will be more and more choices for your internet service. Especially in my neighborhood. Charter is no longer the only cable/internet service provider on the block.

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customer no service June 5, 2014 at 9:16 pm

Was stood up for the second time in two days today. The funny thing is that I received FIVE phone calls today confirming my appointment…as if “I” am the problem. I confirmed each phone call. During the past two days I have been given the runaround about the technician showing up…each time being told that the technician would be reprimanded…knowing that it is not the technician’s fault about being over booked. Moral of my story is…when calling to cancel Charter service, stick with the plan. Don’t be fooled into sticking with them to get a matched price with Direct TV. Charter is a poorly run company.

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Striplin family June 5, 2014 at 11:20 am

I too, have been fighting with Charter over an internet issue that has been ongoing for 2 months now. This all started when a Charter contractor mistakenly disconnected our service (cable & internet) when adding new neighbors to service – said we had an illegal splice! Note we were the first house on our street to get Charter service about 11 years ago. A real Charter technician came out and was surprised to find what had been done. TV service was restored but internet service up and down so another appt setup and Charter sends a contractor who says it’s my wireless router but they went ahead and installed a new cable modem. So I invested in a new wireless router and guess what? Same issue even when removing the wireless router and direct connecting to cable modem. Another appointment last week with another Charter contractor who said the problem was that new cable needed to be run from hub on street to my house and service “turned up” as I’ve been paying for high speed internet but not getting it. Of course he couldn’t fix the problem but said he would submit an order to Charter. Found out 2 days later he never submitted the order nor did the customer service rep that took down the notes when I called to see if that order was submitted – nothing was entered from this last contractor nor rep. We did finally get a VIP ticket number and guess what? They didn’t call nor show up yesterday as scheduled. We called repeatedly to 888 number and were told they had until 8pm local office time. Still no call nor technician. In contacting the local McDonough/Stockbridge GA office at 8am this morning to speak to a supervisor, we were told we would receive a callback from a supervisor within 30 minutes. That was more than 3 hours ago and nothing. We are contacting Corporate, local news action lines and anyone else to get some response from this company.

Note that I know enough about networks and have been telling them from day one of this issue that they needed to check the provisioning of service at the hub and look into bad cabling from hub to house. Also contacted outside company to verify issue so I know what needs to be done.

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The charter tech. June 3, 2014 at 9:26 pm

Let me get this straight, everyone’s cable bill is going up and up..charter has new contract out with contractors and it pays less?…The more work you do for them the less it pays.Thats not right at all by any means..Here is a link, keep in mind this is a contractor company that has an employee thats is taking a pay cut. The structure of this contract is based on an average..Charter did not take into consideration when the work order requires the tech to do more work then average. So a triple play New connect on a house order with 5 dvrs, mdm, WiFi and phone(the tech has to run the outlets and spend a lot more time at the house above the average.)Pays the same as reconnect triple play in apartment with 1 box, mdm and phone.The house requires more time then the apt.4 hrs vs 45 min..The contract is set up unfairly to the techs and to its contractors.I could go on and on how this new contract set up.It not set for good quality work to be perform a customer house, it is set so Charter pays out less for more work that is done for the customer at the same time raise your cable bill rate.. so here is the link.

whnt.com/2014/05/28/fighting-back-man-says-his-employer-forcing-major-pay-cuts/#.

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Angela Gregoire May 30, 2014 at 8:41 pm

Had a cable box go out on May 17 and contacted the 1-800 number. Sergio the contracted tech came out and changed box. He then left wire for my 84 year old mother and 80 year old stepfather and told them to run the wire inside the house because that was the problem. (Actual Charter Techs have run wire in my house and outside my house.) Also, funny all was well until new box was installed. They still had trouble with red and green lines going through the TV so I called again on May 25 when a VIP ticket was written and the operator was appalled that the wire was left and not run. I told the operator NOT to SEND SERGIO again.

On Wed., May 28th, the VIP ticket had not been responded to so after disconnecting the box and connecting directly to the cable line, I called the 1-800 number again . The operator said my husband’s cell phone had been contacted on the 25th, which had not happened because we double-checked the phone. Again, I told the operator not to send Sergio. Today, May 30th, Sergio came back to my parents’ home. When my mother told him I disconnected the box and reconnected directly, his response to her was, “Who is the cable guy, me or your daughter?” UNACCEPTABLE. Evidently, me because once connected directly red and green lines went away and all was well again.

He allegedly call his supervisor and his supervisor, so he told my mother, told him they do not run wire. Upon my arrival, I told him he was a liar because previously a tech had rewired my home and the outside as well ande sent someone to bury the line. He tried to tell me about what the problem was, but I told him to leave the house because I did not want him in the house nor did I appreciate how he serviced my parents.

He told me he was being nice by leaving the wire and I told him I had dealt with much nicer Charter techs. I asked to speak to his supervisor and he told me to call the 1-800 number and good luck with finding someone as nice as him. I did call the1-800 number and again the operator was appalled at how the tech left the wire and did not run it. Please contact me via email to clear up this matter.

Angela A. Gregoire

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Bruce Mansfield May 26, 2014 at 5:19 pm

I an attorney and have been without business all day and I can not get anyone on the phone. I am calling from my cell and all I get are recordings. I have been on hold for over an hour and on several other times for twenty minutes. What good are phones if they don’t work. I understand some technical problems now and then but this is unacceptable. They don’t even answer the tech support line. telling me by recording that they have no estimate for eight hours does not help. I advise anyone reading this that they don’t use charter for anything more than internet. That is the only thing they seem to get right.

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Debbie Tabor Hoffman July 5, 2014 at 5:39 pm

Hi I noticed you issue with Charter and thought you might answer this question. HD services get more channels or everything. A charter person informed methat the individual channels dictate this. A lie according to the stations I contacted. Any idiot knows charter can transmit either way because they do it. On demand has less and less regular shows. Most of these people in our area are on fixed disabled incomes and cannot afford HD. Anyone can see Charter is trying to force us to switch by limiting our choices on demand. Discriminating against the elderly, disabled and fixed income.

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jennifer jones May 15, 2014 at 4:56 pm

I am so tired of dealing with you people.first time you come to install my phone that was &is now hooked up to a lifeline machine. your techs were not even out of my driveway.my phone wasn’t working.so that means my life line was also not working.they could of text those installers to come back in but no.some lady from the company told me they were real busy she gave me this medical #.for there repair department said they would be her at 7pm.at11pm no charter.I was still on the phone with them tell well after one am.told them I walked in my sleep broken almost every bone in my body.so told them udnhave to stay up all night,since didn’t have my lifeline up and running.the agents reply was you have a cell phone dont you.told them they needed to before one.my dog was real sick &had vet appt.we argued about that. I told him my concern was first he could call the other he could call the other customer tell them they were going to be a little late. well they pulled in right when me&my dog were headed to go to vets. they said they would have to charge me anyway just for comming here. I stayed. my dog died because he didn’t get to the vet in time. do you think they cared no. not even a credit.NOTHING!!!!!

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deloris May 13, 2014 at 11:11 am

I have a few choice words for charter and the way they treat their employees and customers. I’m go glad that some of you live in an area where you actually have charter employees including supervisors that really do care unlike where I live… Cookeville TN. Some of the employees do such a crappy job and leave a mess for other employees to clean .. there are some supervisors that evidently are not good at supervising and freak out over small stuff, put their employee’s lives in danger just to try to meet “numbers” that some one behind a corporate desk came up with. …. the “joys” of being a “yes man” and all it does is create more problems because somebody is trying to please someone else’s thoughts as to how it should be when they aren’t even in the situation. This company is not organized and have their heads up some place other than where they should be. I could do better than that in supervising employees and they would even be happy to come to work.

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Jackie Hudson May 12, 2014 at 3:08 pm

My faith in charter has been renewed. I’m a happy costumer again.When I went to pay my bill at the office in McDonough ga, I expressed all of my concerns to the woman who took my bill, who was very nice and said she was going to get in touch with her boss, Mr.Singletary which she did. That afternoon Mr. Singletary rang my doorbell. He assured me that he would find the problem and correct it and he game me his card with his personal cell phone number and told me to call him when the problem ocurred so he could his techs out to locate the problem. Today 2 more charter supervisors came back to my house to follow up because the problem was still occurring. They checked out everything in my house even in my attic and said that they believe they have fixed the problem. Hopefully the problem has been fixed. I appreciate all the attention that charter has provided to address my issues. I encourage you if you have a problem to go directly to the supervisors and not over the phone. Thank you Mr. Singletary for all your help.

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Pat May 11, 2014 at 7:21 pm

Every single Cable or Phone company is going to have customers who complain about their service and there is not one out there that has not had these problems.Check out all the other company comment sections there is nothing different. So get over it!!

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Al May 23, 2014 at 10:37 am

A “Get Over It” attitude is why the industry is the way it is.
Accepting poor performance and incompetent customer service & billing department because they are all alike will never change anything.

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caroline May 7, 2014 at 10:44 am

charter is a DISASTER. It’s a scam. It’s been nothing but trouble with the service and techs. This organization blows.

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Mike May 6, 2014 at 9:53 am

This is the sorriest company for support I’ve ever encountered. I’ve never seen a company “Hide” behind the internet like Charter. You can search and search and search through their endless loops of internet support and never mind a phone number to contact a human being UNLESS you want to order new service and I would definitely not recommend that. And, of course, like a previous poster you will never find a high level executive to talk to. All the money they spend on their advertising could be better used to support existing customers to keep them. Anyway, I did solve my problem..I canceled my account and moved everything, TV, Phone and Internet over to AT&T and it was a wonderful experience. I would highly recommend everyone else that is having issues look at AT&T or one of the satellite providers. You’ll get much better service.

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Dawn Polucha May 5, 2014 at 12:50 pm

I have had nothing but a nightmare experience with Charter, I just faxed my complaint to the attention of Mr. Rutledge CEO. Fax number is 1-314-543-2468, phone number of corporate office, they refused to give me fax to Mr. Rutledge. Hopefully my complaint is not just put in a stack somewhere!!! Dawn

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doug Rutz May 1, 2014 at 5:49 pm

I have a 24 unit apartment complex that has not had service for 3 day’s because of the digital switch over. No one at charter can tell you when they will be able to do anything. I hope that I can get this resolved so I can cancel my contract with them.

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LT April 30, 2014 at 3:07 pm

We have had charter internet & phone services at 2 locations (8245100080701259 at Lindale & 8245100420105914 at Bader) for a few years and yesterday (April 29, 2014) we switched to Verizon internet & phone service at both locations. Yesterday evening we phoned to cancel service at the Bader location. Today we phoned again (the conversation today April 30 Wednesday lasting about 5 minutes ended at about 10:50 am) to cancel the service at the Lindale location, thinking that it requires 2 phone calls to cancel for two locations. To my surprise the person (a lady) who answered the call said that the internet service at Bader location had not been canceled yet. I was a little surprised but I asked that the internet & phone services at both locations be cancelled at once. She said it was done. I then asked how I could be sure and if there is a way I could confirm my cancellation request (for example, a confirmation order number or a confirmation email). She said all the conversation is recorded and I could always phone back to find out). I said phoning back is rather unproductive for both me and for Charter. Then I asked her name and she hung up on me. I want to bring this up here to Charter Comm and suggest Charter Comm to change its policy on cancellation request to have some kind of documentation (for example, a confirmation email to the customer or a confirmation order number), as I remember getting a confirmation email (not 100% sure on this) on my new order. I believe this policy of confirming cancellation request is beneficial to both Charter Comm and its customers.

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George Darley June 6, 2014 at 12:05 pm

I have some sad news for you. Verizon will not only let you not cancel on line, they too will also not give you a confirmation number and their favorite thing to do is to tell you they will mail your final bill and then they will bill you for the full month of service and then tack on late fees! So a word of warning is that when you go to cancel your contract or not renew your contract with them as you will have to go to one of their stores to do so; get the name and if I were you I would video the transaction due to the fact they too will screw you!

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Clayton Blakey April 30, 2014 at 7:22 am

Charter has already started screwing me and I’ve only been a customer for 15 days.

On April 15th I had cable/phone/internet installed in my home. The “contractor” tech they sent out for the install walked off with my wi-fi router along with the equipment that was previously installed.

Thinking it was an honest mistake, I called their incompetent customer service and was advised that it has to be investigated and that they will do nothing until they reach out to the install tech.

A week later they called me again to ask when the incident occurred and that they need to talk to the tech. Feeling agitated, I offered a few suggestions – 1) they waive the monthly $5.00 router rental fee, 2) they adjust my first bill removing the cost of my router, and 3) they either return my router or send me a check for it. I was advised that none of my options were viable and that a claim has to be filed and if the tech removed the router I would have to file a police report. A police report? WTF?

In all my years of having cable with the far superior Cox, Comcast, and Jones.. hell, even SuperTV I have NEVER heard of being told to file a police report against a representative of their company. Cable contractors of Outer Banks NC beware! Charter would rather have you incarcerated over a missing $150.00 router than get to the bottom of whether you mistook a customer’s router as Charter equipment. Heck, the Charter claims guy even went as far as to say that they don’t take a customer’s word for it that their personal property was taken and that they need to check the bags of the installer to validate my claim. That’s a first! Welcome to 21st century customer service!

I pray that some day a viable alternative such as Comcast comes down to the OBX so I can tell Charter to screw off. As it is now, they are the only game in town and sadly, I am at the mercy of this incompetent, somewhat shady company.

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David April 29, 2014 at 4:55 pm

I have never been so frustrated with a company. Your outside contractor that buries cable cut my cable line in the process and knocked out our TV service. When I confronted them, they went and looked for the cut but could not find it so they told me I would have to call Charter to get a new cable laid. They cut they needed to contact Charter. Secondly, my home phone now has static on the line, a new development and I suspect related to the above. Since I do not have Charter phone, again I am responsible to contact ATT to check and fix the problem. I suspect that will cost me. Again the responsible party and the company that hired them need to step up to the plate and take ownership of their errors, I sure have to. Lastly, I had a tree whose limbs were inconvenient for the workers so they proceeded to prune my tree. I have been told the variety is rare and not very tolerant. So I may lose it. A few weeks ago I got an outlook.com email address so I could leave my bellsouth.net service and switch to Charter because I need greater bandwidth for the internet. That now looks like jumping out of the frying pan into the fire.

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Jackie Hudson April 27, 2014 at 3:17 pm

From Jackie Hudson to Thomas Rutledge CEO,
Its a shame reading all these complaints and now I’m fixing to add mine probably knowing that you are doing nothing about it. I’m having the same problems as all these other people such as tiling, freezing on the tv, bad phone service, slow internet etc… Having charter supervisors lieing to me on the phone. This will be my 6th time having a tech come out in 1 month. Seems like the techs wanna do the absolute least ammont of work they can but take up a lot of my time doing nothing. A tech supervisor is coming In two days and if this person can’t get something done to correct my problem then I will be leaving charter never to return again. This is a high point of this I pay my bill every moth before its due and all charter could offer me is 10 dollars off my bill. Ill pay them 10 dollars if I never have to speak to another charter representative. So Mr. Rutledge, are you going to step up and address these concerns or r you going to hide behind your CEO title. SHAME ON YALL!!! for taking hard working peoples money for totally unsatisfactory service.
Your more than welcome to contact me. Charter has all my info.
VERY UNHAPPY FIXING TO BE NON CUSTOMER OF CHARTER !!!!

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Monica April 23, 2014 at 12:38 am

Well it looks like we are all on the “SUCKS BUS” with Charter.
My husband and I have had Charter for only 4 months and the level of incompetence is ghastly!!
We have paid our bill every month and we consistently have intermitted TV and slow internet. We are now calling nearly everyday for the same issue only to be told, “we will have to send a tech out…. tomorrow” REALLY!!?!
We have had more than 15 techs in our homes and they are nothing but a bunch of liars wanting to blame someone else for the issue and don’t even get me started on their subcontractors, nothing but a bunch of egotistical jerks.
I think enough is enough!! This company obviously does not care if they lose customers!! We are moving on….
You know, I wonder if anyone from the company reads these??? If so please feel free to contact me…
I dare you!!!
grimes_famiXXXX@charter.net, but you might want to hurry because this may not be our email address for much longer!!!!

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Edward Roberts April 22, 2014 at 1:34 pm

I would like to make a complaints on April 18, 2014 My cable and internet services went completely out giving me a messange S900 I contact charter with my concerns I was going the run around tell me I should unplug my Computer rebooted it and even had someone to send out a signal to all 3 boxes nothing work. I am upset cause they told me the earliest a tech would be out was sunday April 21, 2014 so, I went three days with no service i think it not right when you paying for the top of the line service you get very bad service I am paying 260.00 dollars and getting $30.00 dollar service I had to keep calling in to get some help finally a tech came out at around 4pm that very sad nothing come be done but charter want there payment on time but in return give you poor service

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Geri Amaral April 22, 2014 at 10:27 am

I somehow can’t find anyone within Charter Communications to complain to, so hopefully my complaint will get some traction. Both my husband and I work from home and work for the largest computer company in the world. We have 2 phone lines and internet service from Charter and if I could use another vendor, I would, however, due to my location, it’s the only game in town. I continue to go down daily on the internet and my phones, a different story. I’ll be on a conference call, I don’t hear the other parties, but they hear me. I have to hang up and dial back in…very unprofessional, however, similar to the support I’m NOT getting from Charter. I have a service person coming again today and I’m racking up the credits on my account, as each time I call, I ask for a credit for down time…sometimes I forget, sometimes I just can’t deal with the 20 questions asked b4 I can talk to someone…the most frustrating company I’ve ever had to deal with. I thought DirectTV was horrible customer service…not so. HELP!!!

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Gary April 21, 2014 at 8:08 pm

Well it looks like I am not the only one that is getting screwed by charter. They cant seem to fix my business internet, they give me a hard time about closing my residential TV service they are over charging me for. One problem after another and all they do at the 800 number is argue with you and most of the time my call gets cut off. so it is next to impossible to talk to these people. If I ran my business this way I would go out of business!

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Travis Davis April 18, 2014 at 3:02 pm

I called customer service regarding a notice that my pricing will increase due to a promo offer ending. I spoke to a Supervisor by the name of Eli (Employee # 1zz) and advised him that I’d been offered $92.99/month for internet and cable with more channels with Direct TV and $85.99 with Dish. I’m still willing to stay with you as a customer for my current pricing which I’m paying roughly $125.00 per month. It was very disheartening that Eli really did not attempt to retain my business. My only offers were to lower my current plan which is not acceptable to me.

If you are not making a profit with what I’m willing to pay then I understand, but I’m sure you are. If you really value your customers, you should show it. If you are able to accomidate me, please advise, if not please respond so that I can take my business to your competitor. I have been a customer of yours for over 2 years and have always paid on time.

Side Note: I had Direct TV for 8 years and the only reason why I switched to you is because I moved to apartment (that I’m no longer at) that would not cater to satellite. Direct TV never went up on their prices, had great service and can now service me. I have no problems switching, the only reason I’m sending this email is because I’m busy and don’t feel like hassling with it, but I will if you don’t work with me.

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Ken Baker April 18, 2014 at 2:54 pm

I just called Charter and asked to talk to Carl Leuschner , Vice president, Product Management. About a problem that gets swept under the carpet, his own people don’t know who he is. What kind of company does this? Bad service plus high cost equals bad publicity…..I don’t expect a reply because this company is more concerned in bringing in more money than fixing the problems.
After reading the comments on this page, I can see where this is going.
Good Luck Carl who ever you are.
.

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Tina M Grooms April 15, 2014 at 6:25 pm

My business has cable, internet and phone service and I have had to call customer service about 10 times if not more in less than a year because service was down. I’m not trying to be ugly but you can’t make money if your phones are out or you can’t ring purchases up on the credit card machine. Today is the boiling point when I absolutely got poor service and no help with my problem. Let me explain something I have been in business seventeen years and word of mouth goes along way right now if someone were to ask me now about the service. I would tell them the service is absolutely terrible and so is the customer service. If I could get help with this issue it would be greatly appreciated.
Thanks
Tina M. Grooms
Global Fitness and Tanning

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june April 15, 2014 at 9:42 am

WOW, glad to see this has got to be the worse company that exist or am sure is TIED with several others! this is just a short note to let it be known that my contacting has just begun… from waht i have read so many people have been going through the pain of Charter for awhile. mine has just been a month and to think am so upset. Apparently you need to refile Bankrupcty and then never reopen since no one and i mean NO ONE has any Respect with this company!! apparently since the anger is so deep within the company this must be one of the Requirements to work for Charter! this service was for my son while in College. am just thankful i have VERIZON!!! at least they have customer service skills and no how to UPDATE their paperwork…. TO BE CONTINUED!!!

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tina Morris April 8, 2014 at 7:24 pm

i ve been having same problem for over a year ,ive been liedto numerous times, going to leave charter , they obviously do not care about their customers!!!!

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Marie March 31, 2014 at 9:23 am

Charter and AT&T are both terrible. Service is as everyone else is saying is awful and customer service just as bad. Brian, who is a supervisor, lied to me and now I am told you can not do what I said he would do. I con’t talk back to him, because no one knows who he is or which call center he is in. Looking for some way to not have to deal with you or AT&T. neather of you have the truth in you or any customer service.

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Unhappy Couple March 26, 2014 at 12:00 am

I was a LONG time HAPPY customer for many years, BUT as I moved a lot , and finally settled with our 4 kids, into a freshly purchased home, We LEFT ATT for their hidden fees, and opted to get CHARTER ( I was excited to have them back) BUT since Getting them in January, we have had NOTHING but problems. constant tiling, Phone not working half the day, internet slowing to dial up speeds or dropping altogether. Channels dropping out or freezing. The technicians we have had were GREAT in helping us out, BUT customer service has been horrible. They promised us that they were going to credit our account from January to Early March, because of all the problems, yet they billed us for all the time we did not have service, or poor service., We had customer phone reps hang up on us or even cuss at us. THEN after they continued to BILL us for this crappy service, they shut us off pending a payment, which we paid because we need the phone badly for DR. appointments etc, only to find that NOW we have no TV in our area due to some Outage, which they are also refusing to stop billing on! I work from home doing phone and online tech support, and computer repairs to which I need access to service, and HOW AM I TO PAY THEM IF I CANNOT WORK? This is absurd! We just got done contacting the BBB about them. When I’m promised something for which I am paying good money for I expect to have those promises met. AGAIN, I don’t blame the technicians, they have been amazing, but the billing department, and customer service has been disgustingly rude, and lacking in every way.

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Al March 25, 2014 at 9:38 pm

Have asked Charter telemarketers to stop calling my home. They still persist.
They’re not getting new customers, They’re creating enemies!

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Patti wickersham March 25, 2014 at 7:26 pm

We have been going through the exact same problems as Candi. Technicians showing up three hours late, if they show up at all. The last straw was a technician showing up 3 hours late to install 5 set top boxes. Yes, he installed them, however he did not stay long enough to make sure they were activated or even working. He had to leave because his cell phone was dying! When we called later that night, we were formats enough to speak to the ONE customer service rep (unfornuate.y he was in the Phillipines). Who actually tried to help us. After finally getting so frustrated was able to speak to the supervisor in our area as well as an escalated CSR. But go figure I have called them both several times over the last two days, leaving several messages for both to please call me. After two days, go figure, no return phone call from with “supervisor”. Not surprised at all! Totally disgusted!

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Lanith Jones March 25, 2014 at 10:53 am

I definitely agree that the prices are way out of line, but when you only have one choice except for the satellite providers and their prices are just as high if you want to watch anything that’s worth your time and the AT&T internet sucks. Of course Charter won’t have to worry about me anymore unless they air the SEC NETWORK in a few months.

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Candi Reeves March 21, 2014 at 2:43 am

Services out constantly
Technicians underexperienced or untrained or late/no shows
Customer Service Reps awful & liars if you can understand them
No live chat anymore
Tiling (lil digital squares all over screen)
CONSTANT RATE INCREASE IF YOU’RE NOT NEW!!! Charter will inundate you w/offers of begging please, please, please, come to us & then overcharge, not apologize, not honor their word…who does that & stays in business? So tyrannical. Reminds me of all the worst “leaders” ever. Promise this but give that.
Insulted my wallet & INTELLIGENCE RAPED SODOMIZED BRUTALIZED w/an offer of $10.00 customer courtesy adjustment for over 4 months of service issues
We pay on time for full service a month in advance, but we DON’T GET FULL SERVICE
Ya’ know what, just disgusted, angry, blood pressure thru the roof & looking elsewhere.
Just sick of this s*** right??!!

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Candi Reeves March 21, 2014 at 2:33 am

Well, came to find COO;CFO & CEO so I could inform them of the lies from reps, i.e.,
1.) one promises this rate & length of service, the other a different price & yet another yet a different price & another wants to add on services to save $$ the other wants to take away, & on & on & on, $99.00 for all; $125.00 for all; $135.00 for all; $160.00 for all & today $174.00 for all!!!! REALLY??!!! All in less than 3 weeks!
2.) the horrible service, the disgusting customer service reps & their rudeness;
3.) the lack of understandable English speaking reps, & a general all around complaint. 4.) I’m ??happy?? to see that we’re not the only customers w/issues of:
CONSTANT phones/internet/cable outages or tiling (little digital squares all over screen for hours on end)
5.) 2 of our family are disabled & phone service is ultimate but at least 3x per day, it’s out.
6.) We’ve been loyal, faithful & paying customers for over 30 years. THAT’S MORE THAN 3 DECADES FOLKS. We’ve been w/Charter longer than ANY of their current employees. SERIOUSLY!
7.) Explained numerous times that our home is underground & different/unique & we’d require a journeyman Techician. Nope, everytime got a newbie who eventually had to call an experienced Tech..This last time the newbie tech said the problem was our router…contacted that provider, they PROMPTLY sent out a Tech who showed us on his gadgets our router is in perfect working order, as it should be, less than a year old & how IT IS CHARTER. Directed me to contact , “drumroll please, ahem” “MANAGEMENT OF CHARTER”…
Complete & total definition of idiot, which means” mentally deficient human” would cover most bases regarding Charter.
They have no moral core or character, care NOT about the consumer, their equipment, charges & services are no good; if you’ve been long time, like us, bend over because they WILL show you how they feel about your faithfulness. We all need to have our heads examined. Billing is a mess, they will for sure rip you off. Anytime there is a monopoly, i.e., Electric, phone or gas, utility, etc provider, this is what you get.
Please contact me regarding that class action suit. We’re on board. In the interim, contacting BBB, FCC, etc. Good Luck, we’re gonna’ need it.

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Monica April 23, 2014 at 12:46 am

Candi,
Would love to join a class action suit ! Tell us more.

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Walter Murphy May 28, 2014 at 1:24 pm

from 2011 to present I have had over 40 techs and several supervisors in my home due to problems with Charters service. When I call I am simply told there is an outage, DUH, I can see that when it say “network lost”. at over $2000.00/yr you think they could get it right. If I ran a business like they do I would be in court being sued no questions asked.

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