Charter Communications Corporate Office

Charter Communications Corporate Office Address

Charter Communications, Inc.
400 Atlantic St 10th Floor
Stamford, CT 06901

Contact Charter Communications

Phone Number: (203) 905-7801
Fax Number: N/A
Website: http://www.charter.com
Email: Email Charter Communications


CEO: Thomas M. Rutledge
CFO: Christopher L. Winfrey
COO: John Bickham

Charter Communications History

Charter Communications was incorporated in Delaware in 1993.  The company initially grew mostly through acquisitions.

By 1998, Charter was serving over 1 million customers.  By 2002, that number grew to 6.8 million.

The company went public in 1999 after acquiring 10 companies in the previous year.

In 2005, four former executives were indicted for inflating subscriber base numbers.

In 2009, the company filed for Chapter 11 bankruptcy.  The company emerged from bankruptcy late the same year after dropping $8 billion in debt from their books.

In 2010, Paul Allen resigned from his chairman position.  The company also signed an agreement to provide content via TiVo.

In 2012, the company headquarters were relocated from Town and Country, Missouri to Stamford, Connecticut.

Charter Communications currently provides cable television, high speed internet and phone service to over 5 million Americans in 25 states.  It is the 4th largest cable provider by revenue.

{ 128 comments… read them below or add one }

raggmopp August 26, 2014 at 10:41 am

I’ve been trying to port my telephone number from Windstream to Charter since July 14, 2014.
Windstream has put one obstacle after another to prevent porting of my telephone number.

The first reject was a account name mismatch, which I immediately fixed. After the next port request, they disconnected my telephone. It took me hours on the phone to get it reconnected the next day. When they reconnected my phone, they didn’t reactivate the long distance service that they had also cancelled so I have to use another phone to call my husband’s doctor in the next town. Then they rejected the porting stating it wasn’t an active number.

Then they assigned a new account # and PIN # (I never had a PIN # before) that they suddenly required, but they didn’t have the new numbers available for a week.

Then Windstream rejected porting because they needed the Pass CAPP code. In a conference call with Windstream and Charter, they were told that 4 years ago the FCC had told them to stop requiring the Pass Capp code, so they decided they didn’t need it, but needed a PON code.

After everything was supposedly straightened out, a week later they rejected porting my number again saying the telephone number was not found. Both Charter & Windstream performed a test call on the number to prove to themselves that the number is indeed active. I’ve never stopped paying Windstream for it.

Then they said they had no request from Charter to port the number. I asked how they could come up with rejection excuses if they had no record of porting requests.

The port has been rejected three time on the basis that it wasn’t an active number. I would call Windstream each time and they would confirm it was an active number and there was no reason the number shouldn’t be ported.

Again on 8/14/14, porting was rejected because “telephone number was not found.” Again Charter performed a test call to my number and I answered the phone. I called Windstream and they confirmed there was no hold on the number, there was no outstanding bill for the number and there was no reason the number wouldn’t port immediately. However each time the port is tried, they block the process..

On one call yesterday, I was told again that they had no record of a port ever being requested and that it must have been routed to a third party who was rejecting the port before it was reaching Windstream.I gave her the PON number which is generated by the system during the porting process. Charter porting department states that they are making the request through the system that goes directly to Windstream and there’s no way of it being routed to a third party . . . they are just making that up.

Windstream has disconnected my telephone again. On a conference call with Charter, they said they would get it “repaired” either today or tomorrow, further delaying any hope of getting my number ported. They did get it reconnected the afternoon of the same day, which was Friday 8/15. The next Monday, Charter called again to verify that my phone was active and said they would initiate the port process again which they did.

That port was rejected because they put the “company code” as “NE” for Nebraska, rather than “NC” for North Carolina. Charter caught that mistake and corrected it on 8/19, but Windstream is still using this error as an excuse for not porting my number on 8/25. Windstream insists that all the information is now correct, other than the “NE” rather than “NC” issue, so they can no longer claim they’ve never received a port request for me.

Windstream states that if a port request is “expedited” it can be done in one day. I’ve asked Charter four times in the last week to let me speak to a supervisor. None is ever available and they claim they’ll have them call me back, which never happens. It’d be easier to get an audience with the Pope. There’s no reason someone in authority at Charter can’t get together with someone in authority at Windstream and get this straightened out and, at this point, that’s what I expect them to do.

It’s now been over six weeks and I still don’t have my number ported from Windstream. I’ve filed complaints with the State Attorney General who wrote them a letter but no response as yet, the FCC, the State Utilities Commission, Comsumer Reports, the Better Business Bureau, the ABC TV station troubleshooter, and wrote a letter to the President of the Company. But I still sit here with no long distance service, no caller ID, etc. nothing is happening.


charter sucks August 25, 2014 at 10:26 pm
Barbara Johnson August 25, 2014 at 7:51 pm

I have been without cable for 6 days!!!! Cannot get this problem resolved but you can bet your sweet patootie if my bill was late I would lose service and be turned into collections. Maybe it is time for people to seek legal action against Charter. You charge a month in advance with the promise of quality service which you do not provide. False advertisement???!!!


Harv August 25, 2014 at 2:14 pm

I have been in business for many years; even conduct Customer Service seminars. Charter has the WORST customer service set up of any major company. When you finally get a live rep, the odds are it will be complete dimwit. Don’t expect a call back. Never happens! Want a laugh…ask for a “supervisor”. When I finally got through to Corporate, I was advised that a Mr. Darrell Buckholter would be calling the next morning, that he was in a “meeting”…the callback never came. Charter’s Customer Service program is “to wear you down”. They ask so many questions, as though they’re logging all the details. Then with each switch to another rep, we go back to square one…phone number, name, what is the issue. Typed this while waiting 20 minutes to find out how to access my pass code.


Keith August 23, 2014 at 10:57 pm

Alright where to begin… I should have known right off the bat that charter is a bigoted company that is out for nothing but to grab money when I called and told the employee that I explicitly only wanted Internet service but they continued to hound on me and my choice to choose Internet and how they saw it as impractical and did not make any sense to them. Well then came today… At about 4:30pm the Internet went out soo I try for trouble shooting myself and then after I call (and fail multiple times due to shotty recordings and bad websites with no real contact info for customers with service errors) finally I get through because I call the new customers line and have the operator there finally explain the problem how there is a nationwide outtage! How ridiculous! I expect a company that “prides themselves on customer care” to have atleast created a message on their hotline to inform everyone of the outtage and maybe an estimated time it will be corrected.. But heck I’m just a payin’ customer what do I know!


Keith August 24, 2014 at 12:08 am

Oh and now to add on I just got an over charge from them of 50 bucks! What is wrong with you people!


Pollyanna Rogers August 22, 2014 at 5:24 am

I don’t even know where to start. We have lived in our home for four years and of course went with Charter because my husband did not want any type of dish. We had a local cable company when we lived near Dothan Alabama and never ever had the problems we have with Charter. We have had what Charter calls tiling from the time we moved into our home till now (which has been as I said four years). We have called and called and Charter does send people out but either they don’t know what they are doing or just don’t know how to fix it or Charter is just so big they could care less about their customers. We had one of the tech’s give us his cell phone number and his supervisors number, told us if the problem keep happening to call, no matter if it was that evening. Well, the young man was not gone an hour and it started going out again. Well, my husband called the supervisor and he was so ugly to my husband. My husband works in the corporate office of a huge company and is the corporate specialize in a certain department. He said if anyone that worked with his company talked to a customer like this man that worked with Charter talked to a customer the way he talked to him, the man would be fired. People just don’t talk to customers the way he talked to my husband. But that just shows you that Charter does not care about their customers. They are so big if they have one persons business or not they just don’t care. My husband said if he could get the phone number for Charter CEO, he would call. But there is not way. We have wrote him a letter ( CEO: Thomas M. Rutledge – Charter Communications) but of course no responds. What were we thinking. He (Mr. Rutledge) is to big for his pants to bring himself to call a customer or see that something is done about the terrible service that customer is getting. If the picture is going out every other minute so we don’t know what the people are saying and the channel has gone out completely and a screen comes up saying Check back later channel is temporarily off the air. That is really great specially when we are right in the middle of a show that we are enjoying. These tech’s have run all new wire underground to our home and in our home, from the neighbors home three house up to our equipment that services our cable box’s. Has any of that helped, NO!!!!!!! The tech’s have even put what they call a buster on the equipment in the garage and still have problems. I told one of there customer service people one time, ” until you can get my service fix I’ll pay all but 1/4 of my bill”. She told me that my cable would be cut off if I did not pay them. Again, prove Charter does not care. They have people over a barrel. We either use Charter because they are the only cable company in the town or go with a dish. Well having a dish the cable may go out when it rains but NOW I think if that is they only time I may have to worry about the problems that is better then the problems we have all hours of the day every day. We pay over $200.00 a month for our cable, which we have the net and phone also. I just feel if I pay that much a month I should get better service. We have had more then one of Charter’s tech’s and more then one of the contractors that Charter has hired to tell us that the signal that comes to our neighborhood is weak. When I said something to one of the Customer Service people what they said, they remarks were. Quote ” they don’t know what they are talking about and Charter was not going to replace the equipment because of the cost”. Well, that is just not good enough. I thought I would never want a dish but now I am so tried of this happening, I’m ready to give up and get a dish, It’s my husband that doesn’t want a dish but I am going to keep on trying to get him to change services. I talked to a couple of neighbors that have either Dish or Direct TV and they said even when it goes out when it rains it comes back on in just a minute. But it also has to be raining really hard for it to even go out. Not only that I can get as much by going with a dish getting the local telephone service that has the net for less then what I pay Charter. Of course they said the net is a little slower but I don’t have to have the speed that I may have to have as if I was at work. Face it, it would be just for home, no big deal. Bottom line is CEO: Thomas M. Rutledge does not care about his customers nor does his employees and specially the guy my husband talked to just could care less. You pay the price and get XXXXXXXXX service or they will cut you off. Also, by the way the man that my husband talked with has had a promotion. Well, TV is on now and has gone out 10 times. Watching FOX news and was able to get maybe ever other word they said. So Mr. Thomas M. Rutledge what do you intend on doing about this problems we are having and all the other customers that your company is taking advantage of? No answerer, well what was I thinking!!!!!!! A man like you has such an important job that he doesn’t have time for the lower people that pay his bills every month. Am I mad, you better believe it. I would not expect anything more then your company cutting my cable off, just because I have spoke my mine. When the cable works it’s great but it is an everyday problem. From the time we get up and try and watch the news and weather till in the evening while we are trying to realize and watching some programs we TRY to enjoy.


Vicky M August 25, 2014 at 10:56 am

I more than ever agree with you (Pollyanna), and more. I am experiencing everything that you have wrote in your complaint. Something has to be done….Maybe if they start leaving Charter they might….just might, DO SOMETHING. I am on a fixed income, and this is the kind of service I get. SHAME ON YOU CHARTER!!!!!!!!!!!!!!!!


Mark August 10, 2014 at 2:07 pm

A charter employee came to my house when they didn’t have an appointment and broke into my basement. When my girlfriend realized that the charter guy was in the house she ran out the back door because she heard him shuffling around through my storage boxes in the basement. Right away she called me at work, and I flew home and called the police (the charter guy had left already). The police didn’t do much about it besides file a report. Other than that, charter didn’t do anything as well. Charter basically told me that there was nothing that could be done about it. Now when I call charter for all the issues with my internet, they won’t send anyone to my home to fix the peoblem (they say that they are sending someone, but they never show up). Unfortunately where I live, charter is the only cable provider. So, if you have a charter employee in your home, make sure you follow them around, and make them take their shoes off because they always seem to be out of boot covers. I hope the guy who has my box of baseball cards, along with a Ted Williams autographed ball is happy. Charter is the worst company that I have ever dealt with, hopefully you have comcast in your area.


Pat M August 7, 2014 at 11:53 pm

Every evening around 9 pm my picture breaks up just as if I had a satellite dish. Also some channels bring up an error message that says ‘This channel will be available shortly’ but it never is until a few hours later. On Saturday July 26th two technicians came to my home and stayed for almost 3 hours. They did some work outside and some work inside. They installed a new modem, a new HDMI cord on one television, reprogrammed my remotes and said they could not find the problem with the picture. I had told Charter reps every time I spoke with them that the picture reception only happens at night. The two techs that came said they would have a technician who lives in my area come by after 9 pm and check the signal. They also said some of my neighbors are having the same problem. Well, no one came by that night or any night since then but at 9:30 that same night I lost my cable service, my phone service and my internet. I called Charter and was told there was no one available to come to my house until Tuesday afternoon. I would consider being without telephone service for 3 days an emergency, especially since I am a widow and live alone. I asked for the request to be escalated and gave my cell phone number.
Fortunately, the next morning everything was working fine but that changes every night. Later in the day I received a recorded message on my home telephone number that Tuesday afternoon was the earliest I could expect a technician. I told them I would not be home on Tuesday afternoon because I work. I was told there were no evening appointments available for several days. I asked to speak to a supervisor. After being on hold for 17 minutes I hung up.
The technicians that came to my home and most of the representatives I spoke with on the telephone were very courteous and I have no complaints about them. The only complaint I had with Customer Service was that there are no records of some of the calls that I made. I don’t know how that could happen but that is what I was told.
Every night now I lose my picture reception and internet for an hour or longer. I have given up trying to get this resolved. If I had another choice I would gladly switch to something else but I have too many too tall trees for satellite and VIOS is not available without Direct TV. It’s criminal that we have to pay so much and we get so little.


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