Charter Communications Corporate Office

Charter Communications Corporate Office Address

Charter Communications, Inc.
400 Atlantic St 10th Floor
Stamford, CT 06901

Contact Charter Communications

Phone Number: (203) 905-7801
Fax Number: N/A
Website: http://www.charter.com
Email: Email Charter Communications

Executives

CEO: Thomas M. Rutledge
CFO: Christopher L. Winfrey
COO: John Bickham

Charter Communications History

Charter Communications was incorporated in Delaware in 1993.  The company initially grew mostly through acquisitions.

By 1998, Charter was serving over 1 million customers.  By 2002, that number grew to 6.8 million.

The company went public in 1999 after acquiring 10 companies in the previous year.

In 2005, four former executives were indicted for inflating subscriber base numbers.

In 2009, the company filed for Chapter 11 bankruptcy.  The company emerged from bankruptcy late the same year after dropping $8 billion in debt from their books.

In 2010, Paul Allen resigned from his chairman position.  The company also signed an agreement to provide content via TiVo.

In 2012, the company headquarters were relocated from Town and Country, Missouri to Stamford, Connecticut.

Charter Communications currently provides cable television, high speed internet and phone service to over 5 million Americans in 25 states.  It is the 4th largest cable provider by revenue.

{ 77 comments… read them below or add one }

Monica April 23, 2014 at 12:38 am

Well it looks like we are all on the “SUCKS BUS” with Charter.
My husband and I have had Charter for only 4 months and the level of incompetence is ghastly!!
We have paid our bill every month and we consistently have intermitted TV and slow internet. We are now calling nearly everyday for the same issue only to be told, “we will have to send a tech out…. tomorrow” REALLY!!?!
We have had more than 15 techs in our homes and they are nothing but a bunch of liars wanting to blame someone else for the issue and don’t even get me started on their subcontractors, nothing but a bunch of egotistical jerks.
I think enough is enough!! This company obviously does not care if they lose customers!! We are moving on….
You know, I wonder if anyone from the company reads these??? If so please feel free to contact me…
I dare you!!!
grimes_famiXXXX@charter.net, but you might want to hurry because this may not be our email address for much longer!!!!

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Edward Roberts April 22, 2014 at 1:34 pm

I would like to make a complaints on April 18, 2014 My cable and internet services went completely out giving me a messange S900 I contact charter with my concerns I was going the run around tell me I should unplug my Computer rebooted it and even had someone to send out a signal to all 3 boxes nothing work. I am upset cause they told me the earliest a tech would be out was sunday April 21, 2014 so, I went three days with no service i think it not right when you paying for the top of the line service you get very bad service I am paying 260.00 dollars and getting $30.00 dollar service I had to keep calling in to get some help finally a tech came out at around 4pm that very sad nothing come be done but charter want there payment on time but in return give you poor service

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Geri Amaral April 22, 2014 at 10:27 am

I somehow can’t find anyone within Charter Communications to complain to, so hopefully my complaint will get some traction. Both my husband and I work from home and work for the largest computer company in the world. We have 2 phone lines and internet service from Charter and if I could use another vendor, I would, however, due to my location, it’s the only game in town. I continue to go down daily on the internet and my phones, a different story. I’ll be on a conference call, I don’t hear the other parties, but they hear me. I have to hang up and dial back in…very unprofessional, however, similar to the support I’m NOT getting from Charter. I have a service person coming again today and I’m racking up the credits on my account, as each time I call, I ask for a credit for down time…sometimes I forget, sometimes I just can’t deal with the 20 questions asked b4 I can talk to someone…the most frustrating company I’ve ever had to deal with. I thought DirectTV was horrible customer service…not so. HELP!!!

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Gary April 21, 2014 at 8:08 pm

Well it looks like I am not the only one that is getting screwed by charter. They cant seem to fix my business internet, they give me a hard time about closing my residential TV service they are over charging me for. One problem after another and all they do at the 800 number is argue with you and most of the time my call gets cut off. so it is next to impossible to talk to these people. If I ran my business this way I would go out of business!

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Travis Davis April 18, 2014 at 3:02 pm

I called customer service regarding a notice that my pricing will increase due to a promo offer ending. I spoke to a Supervisor by the name of Eli (Employee # 1zz) and advised him that I’d been offered $92.99/month for internet and cable with more channels with Direct TV and $85.99 with Dish. I’m still willing to stay with you as a customer for my current pricing which I’m paying roughly $125.00 per month. It was very disheartening that Eli really did not attempt to retain my business. My only offers were to lower my current plan which is not acceptable to me.

If you are not making a profit with what I’m willing to pay then I understand, but I’m sure you are. If you really value your customers, you should show it. If you are able to accomidate me, please advise, if not please respond so that I can take my business to your competitor. I have been a customer of yours for over 2 years and have always paid on time.

Side Note: I had Direct TV for 8 years and the only reason why I switched to you is because I moved to apartment (that I’m no longer at) that would not cater to satellite. Direct TV never went up on their prices, had great service and can now service me. I have no problems switching, the only reason I’m sending this email is because I’m busy and don’t feel like hassling with it, but I will if you don’t work with me.

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Ken Baker April 18, 2014 at 2:54 pm

I just called Charter and asked to talk to Carl Leuschner , Vice president, Product Management. About a problem that gets swept under the carpet, his own people don’t know who he is. What kind of company does this? Bad service plus high cost equals bad publicity…..I don’t expect a reply because this company is more concerned in bringing in more money than fixing the problems.
After reading the comments on this page, I can see where this is going.
Good Luck Carl who ever you are.
.

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Tina M Grooms April 15, 2014 at 6:25 pm

My business has cable, internet and phone service and I have had to call customer service about 10 times if not more in less than a year because service was down. I’m not trying to be ugly but you can’t make money if your phones are out or you can’t ring purchases up on the credit card machine. Today is the boiling point when I absolutely got poor service and no help with my problem. Let me explain something I have been in business seventeen years and word of mouth goes along way right now if someone were to ask me now about the service. I would tell them the service is absolutely terrible and so is the customer service. If I could get help with this issue it would be greatly appreciated.
Thanks
Tina M. Grooms
Global Fitness and Tanning

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june April 15, 2014 at 9:42 am

WOW, glad to see this has got to be the worse company that exist or am sure is TIED with several others! this is just a short note to let it be known that my contacting has just begun… from waht i have read so many people have been going through the pain of Charter for awhile. mine has just been a month and to think am so upset. Apparently you need to refile Bankrupcty and then never reopen since no one and i mean NO ONE has any Respect with this company!! apparently since the anger is so deep within the company this must be one of the Requirements to work for Charter! this service was for my son while in College. am just thankful i have VERIZON!!! at least they have customer service skills and no how to UPDATE their paperwork…. TO BE CONTINUED!!!

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tina Morris April 8, 2014 at 7:24 pm

i ve been having same problem for over a year ,ive been liedto numerous times, going to leave charter , they obviously do not care about their customers!!!!

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Marie March 31, 2014 at 9:23 am

Charter and AT&T are both terrible. Service is as everyone else is saying is awful and customer service just as bad. Brian, who is a supervisor, lied to me and now I am told you can not do what I said he would do. I con’t talk back to him, because no one knows who he is or which call center he is in. Looking for some way to not have to deal with you or AT&T. neather of you have the truth in you or any customer service.

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Unhappy Couple March 26, 2014 at 12:00 am

I was a LONG time HAPPY customer for many years, BUT as I moved a lot , and finally settled with our 4 kids, into a freshly purchased home, We LEFT ATT for their hidden fees, and opted to get CHARTER ( I was excited to have them back) BUT since Getting them in January, we have had NOTHING but problems. constant tiling, Phone not working half the day, internet slowing to dial up speeds or dropping altogether. Channels dropping out or freezing. The technicians we have had were GREAT in helping us out, BUT customer service has been horrible. They promised us that they were going to credit our account from January to Early March, because of all the problems, yet they billed us for all the time we did not have service, or poor service., We had customer phone reps hang up on us or even cuss at us. THEN after they continued to BILL us for this crappy service, they shut us off pending a payment, which we paid because we need the phone badly for DR. appointments etc, only to find that NOW we have no TV in our area due to some Outage, which they are also refusing to stop billing on! I work from home doing phone and online tech support, and computer repairs to which I need access to service, and HOW AM I TO PAY THEM IF I CANNOT WORK? This is absurd! We just got done contacting the BBB about them. When I’m promised something for which I am paying good money for I expect to have those promises met. AGAIN, I don’t blame the technicians, they have been amazing, but the billing department, and customer service has been disgustingly rude, and lacking in every way.

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Al March 25, 2014 at 9:38 pm

Have asked Charter telemarketers to stop calling my home. They still persist.
They’re not getting new customers, They’re creating enemies!

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Patti wickersham March 25, 2014 at 7:26 pm

We have been going through the exact same problems as Candi. Technicians showing up three hours late, if they show up at all. The last straw was a technician showing up 3 hours late to install 5 set top boxes. Yes, he installed them, however he did not stay long enough to make sure they were activated or even working. He had to leave because his cell phone was dying! When we called later that night, we were formats enough to speak to the ONE customer service rep (unfornuate.y he was in the Phillipines). Who actually tried to help us. After finally getting so frustrated was able to speak to the supervisor in our area as well as an escalated CSR. But go figure I have called them both several times over the last two days, leaving several messages for both to please call me. After two days, go figure, no return phone call from with “supervisor”. Not surprised at all! Totally disgusted!

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Lanith Jones March 25, 2014 at 10:53 am

I definitely agree that the prices are way out of line, but when you only have one choice except for the satellite providers and their prices are just as high if you want to watch anything that’s worth your time and the AT&T internet sucks. Of course Charter won’t have to worry about me anymore unless they air the SEC NETWORK in a few months.

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Candi Reeves March 21, 2014 at 2:43 am

Services out constantly
Technicians underexperienced or untrained or late/no shows
Customer Service Reps awful & liars if you can understand them
No live chat anymore
Tiling (lil digital squares all over screen)
CONSTANT RATE INCREASE IF YOU’RE NOT NEW!!! Charter will inundate you w/offers of begging please, please, please, come to us & then overcharge, not apologize, not honor their word…who does that & stays in business? So tyrannical. Reminds me of all the worst “leaders” ever. Promise this but give that.
Insulted my wallet & INTELLIGENCE RAPED SODOMIZED BRUTALIZED w/an offer of $10.00 customer courtesy adjustment for over 4 months of service issues
We pay on time for full service a month in advance, but we DON’T GET FULL SERVICE
Ya’ know what, just disgusted, angry, blood pressure thru the roof & looking elsewhere.
Just sick of this s*** right??!!

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Candi Reeves March 21, 2014 at 2:33 am

Well, came to find COO;CFO & CEO so I could inform them of the lies from reps, i.e.,
1.) one promises this rate & length of service, the other a different price & yet another yet a different price & another wants to add on services to save $$ the other wants to take away, & on & on & on, $99.00 for all; $125.00 for all; $135.00 for all; $160.00 for all & today $174.00 for all!!!! REALLY??!!! All in less than 3 weeks!
2.) the horrible service, the disgusting customer service reps & their rudeness;
3.) the lack of understandable English speaking reps, & a general all around complaint. 4.) I’m ??happy?? to see that we’re not the only customers w/issues of:
CONSTANT phones/internet/cable outages or tiling (little digital squares all over screen for hours on end)
5.) 2 of our family are disabled & phone service is ultimate but at least 3x per day, it’s out.
6.) We’ve been loyal, faithful & paying customers for over 30 years. THAT’S MORE THAN 3 DECADES FOLKS. We’ve been w/Charter longer than ANY of their current employees. SERIOUSLY!
7.) Explained numerous times that our home is underground & different/unique & we’d require a journeyman Techician. Nope, everytime got a newbie who eventually had to call an experienced Tech..This last time the newbie tech said the problem was our router…contacted that provider, they PROMPTLY sent out a Tech who showed us on his gadgets our router is in perfect working order, as it should be, less than a year old & how IT IS CHARTER. Directed me to contact , “drumroll please, ahem” “MANAGEMENT OF CHARTER”…
Complete & total definition of idiot, which means” mentally deficient human” would cover most bases regarding Charter.
They have no moral core or character, care NOT about the consumer, their equipment, charges & services are no good; if you’ve been long time, like us, bend over because they WILL show you how they feel about your faithfulness. We all need to have our heads examined. Billing is a mess, they will for sure rip you off. Anytime there is a monopoly, i.e., Electric, phone or gas, utility, etc provider, this is what you get.
Please contact me regarding that class action suit. We’re on board. In the interim, contacting BBB, FCC, etc. Good Luck, we’re gonna’ need it.

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Monica April 23, 2014 at 12:46 am

Candi,
Would love to join a class action suit ! Tell us more.

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