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CenturyLink Corporate Office

CenturyLink Corporate Office Address

CenturyLink, Inc.
100 CenturyLink Dr
Monroe, LA 71203

Contact CenturyLink

Phone Number: (318) 388-9000
Fax Number: (318) 388-9488
Website: http://www.centurylink.com
Email: Email CenturyLink

Executives

CEO: Glen F. Post III
CFO: R. Stewart Ewing Jr.
COO: Karen A. Puckett

CenturyLink History

CenturyLink was founded in 1968 as Central Telephone and Electronics Corporation.  In 1971, the name was changed to Century Telephone Enterprises and then to CenturyTel in 1999.

Oak Ridge Telephone Company originally served 3 states with around 10,000 access lines.  In 1968, Oak Ridge incorporated as Central Telephone and Electronics.

In 1978, the company went public and began to trade on the NYSE under symbol CTL.

In 1981, the company acquired War Telephone from WV.  War Telephone was sold 2 years later due to financial issues.

In 1989, Universal Telephone was acquired.  In 1992, Central Telephone Company of Ohio was added to the company.

In 2008, Embarq acquired CenturyTel.  In 2010, the name was changed to CenturyLink.  The CenturyLink corporate office is located in Monroe, LA.

{ 124 comments… read them below or add one }

Drew Johnston July 20, 2014 at 12:43 am

My phone has been out since 7/15 when I reported it.
I was promised a tech on 7/16 am – no tech showed
called on 7-16 and was told it was a cable problem and would be fixed by 8 pm
not fixed -so I called on 7/16 at 9:30 pm and was told my phone had been disconnected for non-payment gave up and hung up
Called on 7/17 and was told they were still working on the cable
Called on 7/18 and was told the cable was fixed so I had a different problem and they would send a tech out on 7/19 am
no tech -so I called on 7/19 at noon and was told that no tech was scheduled because I called and said the problem was with my equipment???? – was told they would fix the problem at the central office by 4:00 pam and call me
no call and not fixed- called at 5:00 and was told the ticket had been closed but they would open another one and maybe a tech would come out in 2 days.

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Donald & Donna Quinn July 15, 2014 at 1:02 pm

Ordered new service on-line – then called the next day to set up install only to find out order never went through and there were nearly $200 additional charges not disclosed. Opted to cancel the order. Got an email today that the new service is scheduled to be started and credit card was charged $35. Called in again and was told that since I’m not on the account (I was on the account yesterday), they won’t talk to me. This is the worst experience I have ever had. What does it take to make sure they don’t bill us for new service we won’t have and how do we get our $35 back?

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Kim July 10, 2014 at 4:01 pm

Started with the business in January 2014, it has changed to 3 different account numbers and each change has increased the amount I owe. I did not ask for any of these changes. The changes are all a result of some cubicle clerk making a mistake and changing it. 3 times! My bill is now $275 and they will not correct it. The bundle I have is also with Directv and they will not correct the bill either. If I pay it first they would be happy to correct it and give me a credit. Pretty much a highway robbery case. They might as well knock on my door and march me down to my bank and force me to take the money out of my account. It adds up to it. I think they call it blackmail when I have to pay and then they will help me. Their mistakes are not my problem to pay. Please everyone stop paying for what you do not owe. Call or write to the attorney general and make your complaints. It will take them getting a flood of complaints to see a pattern of abuse by this company. STOP PAYING AND COMPLAIN TO THE STATE YOU LIVE IN. LET THEM DO THE TALKING. CENTURYLINK WILL NOT BE ABLE TO TURN A DEAF EAR TO YOUR STATE REPRESENTATIVES.

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Jackie July 14, 2014 at 7:16 am

They are so hard to work with…I’ve not been with them in 1 1/2 ears and I’m still trying to get them to knock off the dish and telephone charges as I only use the internet and a live body that I spoke to on the phone stated I only owe the internet fees..duh!! They are still trying to come after me and I’m sick of it. Thanks for the idea of getting a hold of the attorney general’s office…will do that now. If this continues I’m going to the media.
Good Luck everyone.

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Bonnie B July 8, 2014 at 5:38 pm

This is the worst company I have dealt with in a while. You promised me higher speed Internet speed. I was thrilled with the prospect of 25 mg. But so far I have not been upgraded. The first time I was supposed to get it was earlier in the month of June. When the man never came I was disappointed but understood that they might have found some glitch. “Oh well, I wasted a day waiting but they will be back on June 27 to do it properly.” Well, June 27th came and went, and still no technician came. I was REALLY DISAPPOINTED, but they said FOR SURE it would be on July 8. Today is July 8th. My service has not been upgraded yet and it is almost 6 pm. I have waited all day. I have a sick dog who should have gone to the vet, but I did not dare leave my house because I did not want to miss the tech guy.
I am so sad and angry, too. You have wasted three days of my life that I can never get back.
I hope you feel real proud of yourselves for ruining three full days for me.

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AL July 2, 2014 at 8:18 pm

Moved to a new home, but already a Century Link customer for internet only. While arranging the service transfer, rep told me about bundling program with Direct TV, whom I have respect for as a company and service. After the bills arrived the first three months, the charges were not what were expressed during the “Pitch”. I called Century Link (CL) and told them to “unbundle” the Direct TV and I would have Direct TV bill me. I called Direct TV to advise them, gave them my information, and needed to call CL back to initiate the un-bundling process, which, from all indications from bills the next 3-4 months, they had. Then I received my CL June-July bill and the Direct TV charges were there again. 5 hours of phone calls to CL and Direct TV and no resolution, except CL has turned out to be responsible for the problem. The never notified Direct TV about the un-bundling, and CL continued to pay Direct TV. A Direct TV individual, who was excellent at ferreting out the problem, called CL to help get matters clarified and resolved, got a CL individual on the phone, and as the 3-way conversation was about to ensue, the CL person hung up on the Direct TV person. Why am I not surprised. It appears that CL doesn’t like loosing any customer, even when a customer bundles and then wants out of the bundle program. They did everything they could to convince me they had notified Direct TV and I was no longer bundled – and that was as recent as this morning July 2. Direct TV was never notified that we were not going to bundle services any longer and they should begin billing me directly. This way Century Link does business has an all too familiar ring to it – all rhetoric and no substance.

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Vince Palermo June 26, 2014 at 3:39 pm

Dear Glen Post,

I have been a loyal Century Link customer ever since your company purchased Qwest. Your “retention” detpartment now has me shopping around for a new service provider over $40. I was willing to sign a 12 month agreement with Century Link and just wanted not to pay an increased amount in what I was paying from previous months but the representatives I talked to would not issue a $40 credit to keep the cost the same for this month.

It appears I can now get the same services for less with Xfinity, I still need to contact them but this is the likely route I will take. I am just befudled that your company is willing to lose a loyal customer over $40. I felt as though someone in your organization should know why you are losing a customer.

Vince

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dorji david June 17, 2014 at 1:58 pm

Century Link SUCKS !! You have to call a thousand times to get a single issue fixed. Every time you talk to customer service Rep they will act as if everything had been taken care of and they will give you a confirmation number. But the problem does not go away after that and again you have to call for the same previous issue and another confirmation number is given. Sometimes when you talk to a rep the confirmation number given by the previous rep is not traceable when you call the next time talking to a different rep. It’s bull shit and frustrating. I am done with this shitty company. When you try to call their corporate office to lodge your complaint you will be directed to leave a message and call back number and no one calls back.

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Lillian June 16, 2014 at 5:03 pm

Your claim is: Your goal is excellent customer service. Want to inform you, that is not the case. My phone was “dead,” which I reported in the morning just to be told, someone would come out the next day. That is NOT, good customer service. I found, that there was a back load of work, I think it was due to a storm, and people were out of service several days, which meant they couldn’t get to me, in a timely manner. I asked, why was it taking the others, so long to get their service. I was told, it was the weekend, and a full crew doesn’t work on Saturdays and Sunday, no one works. That is unexcuseable! Get the workers out there, and keep your customers satisfied. Shame on, whoever is in charge, not making your customer a priority! No wonder, people are dropping their land line and going to the cell phone! Without customers, you have no business, so lets please, focus on GOOD service.
Thank you
Lillian Scutillo

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Russ June 4, 2014 at 1:03 pm

I have an 810 credit score. I pay my Bills the day they come, not a day later. I have done business with CenturyLink since July of 2013 in Lake Placid Florida. I have never been treated so rudely and disrespectful in my entire life. They send me a bill in the mail every other month, like clock work. Not every month like they are supposed to do! When I didn’t get a bill, I guessed at the amount owed and paid what I thought was right. I missed it by 6 cents. The next month they charged me interest on the bill for the 6 cents! Then anther month goes by and no bill again. I called them again and customer service said it was the Post Office not delivering my bill! If it was the Post Office they did a good job keeping track of what months they delivered and the ones they didn’t. Then I asked to speak to a manager and she wanted to review my past due account. When I asked her if she could talk to her I/T Department and find out if there was a problem in the billing and find out why I only got a bill by monthly, her reply was “Its not my job”. The conversation continued until 5 p.m and then she hung up on me. It must have been time for her to go home. I made 4 trips to their office in Sebring, Florida to try to correct the problem and each time I came home with no results. What a wonderful company. You would think they would look at a customers past payment records and try to resolve a good paying customers issues. I paid my current charges for the month and I am now considering moving to Comcast. My brother tried to warn me about the problems with CenturyLink when I moved to Florida. Now I wish I would have listed. No more CenturyLink for us!

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Bill June 3, 2014 at 2:09 pm

I have found that if you talk to 5 different customer service representatives in a 5 day period of time…. you will get 5 different answers and 5 different prices all of which will totally contradict what the bill in print you receive will say. I have more and more friends dropping home phone service and going with wireless and saving a LOT of money.

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chris s June 1, 2014 at 8:40 pm

I signed up for a second service at a different address and the customer service rep promised me that I could cancel the service after my promo period was up without a disconnect fee and I would also receive a $400.00 gift card. They refuse to honor the verbal contract made between me and the rep. I have made numerous attempts to contact customer service—using the chain of command and no response, just more empty promises and lies. I’m going to submit a formal complaint to Century Link Corp Office and contact an atty. for a possible class action lawsuit.

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Stephanie May 30, 2014 at 7:03 pm

I recently moved my bill was 38.10 before I moved and then when I called to tell them I was moving in a month 4 blocks down the guy told me I needed to purchase a new modem technology probably would work with the old one. I explained I just bought this one from you guys for $150.00 and he got heated and told him no I don’t want it if my old doesn’t work shame on me, he said okay and HUNGUP. There was a modem already delivered to my door at the new place I figured the rep did good customer service and sent it out to be nice. My next bill was 71.69 because he charged me for S+H and then the lease of the modem when I clearly said no, so I called and then talked to a couple people finally got a gem that helped me but still a week or so later seen that I was still being charged for the lease and things. So I called this past Friday and the lady was super nice but she said she couldn’t help me because there servers were crashing in Denver CO. She told me to email her and she would get back to me. Did I ever hear back NO. So I again called and spoke to some guy that doesn’t know English and he harassed me about why the last lady told me to send my old modem back and keep the new one. I said I don’t know I just did what she asked. And he continued to tell me that I need to send the new one back I’m like that’s not why I called and why are you telling me to send this back then I wont have any modem! So I said if that’s the case let me speak to a manager. I was transferred 2 without anyone telling me they just did it. Great communication huh? Then I talk to the manager and try to explain that I didn’t have questions about the modem your rep was harassing me about it at that point he was nice and said that he was going to take a late fee off because in the end this was all their mistake. Anyways he continue to tell me that the last Rep gave me to much credit and I should be thankful and by that point IM fuming because two months my bills were 91.68 and if I was charged correct at 38.10*2 that would be 76.2 we are talking two months because I didn’t pay the first one until everything got fixed I pointed that out to him and he got mad and said she gave me too much and credit and he was sorry that I wasn’t understanding. I said so by the 6th time of you guys still messing up I have to pay for everyone of your mistakes and your not fixing it because your mad. He didn’t take the late payment off and said I needed to purchase my new modem that they other lady said I didn’t need too. This is Bullsh*t because everything that your reps say should be face value if your employee messes up that’s on the COMPANY not the CUSTOMER but your turning it around on me. You want to hold me to my lease when you guys are f**king up so bad. How is that ETHICAL and FAIR. CEO your managers need to go take some ETHICS classes your business is the worst so fair that I’ve ever had to deal with Employees, REPs, and even the managers. I didn’t even receive a lease from you but yet I’m held to something I didn’t Sign. Coming from a Masters Student about to go into MED school! I will be contacting a lawyer I don’t care how small this claim would be its the fact that I’m right and deserve to be right and your company needs to apologize.

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Manish Ghole May 16, 2014 at 4:40 pm

I would like mention few words about service of Century Link.

This company is fraud and their employees are having no clue what the f*** they are doing to standing on their commitments with their customers. I will explain below steps what pathetic experience I had with them.
1. On December 2013 one marketing lady came to door step and sold me a plan (Prism TV + 20MBPS speed) = $69, I subscribed this plan
2. After 1 month, I started getting bill of $120 + some cents
3. I called up their help desk, they asked me all paperwork which I sign up while signing up the bundle. Actually they asked me to fax it & I did. But I did not receive any response.
4. Then I called up again in March, then they realized they did not applied the promotion, so I had to pay full fees i.e. around $120 for month Jan 2014 to March 2014
5. Then they said they cannot apply the promotion discount on previous months which are already passed, then they agreed to give me discount for next one year with monthly cost around $70 (but this was NOT the cost which I signed up for, but I agreed)
6. But again on date of 5/16/2014, I got bill of $95.

So I just want to say to you Century Link f***ers, you absolutely suck.

Mr. CEO Glen F. Post, if you want to steal money from general crown, say it openly, don’t do this dirty tricks.

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Honest Person May 10, 2014 at 2:38 am

The Rip Off Centerlink will do…..1#Mail you false advertisement of 19.99 or 29.99 for internet an the bill be 60 dollars ..charge you for free waived fees on advertisement and increase your bill EVERY MONTH!!! All people want is a GOOD HONEST Company that Care about it’s Customers. After All Remember ,It’s the Customers that Pays Your Salary!

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Ashley May 8, 2014 at 1:40 pm

So I just spoke with an “Escalation” agent, his exact words were “let me put this credit on your account so I can get you back to your work and help the next customer.” So first off I asked for a supervisor, second off when I told him he was being condescending hes says “Thats hurtful Ashley, do you want the credit or not.” I have only been with them for a month and if this is the service I get when I call then let me cancel my subscription now and save myself the headache.

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Stephanie May 30, 2014 at 6:49 pm

Talked to a REP 5 times because of a guy mailing out a modem I didn’t want and then spoke to the supervisor and he told my im sorry that’s just how it is… YOU broke your lease with me but now you want me to hold to it or youll take me to court IM Taking you to court…

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Carol May 7, 2014 at 8:08 pm

The reason nobody has good service is because if they don’t care about their employee’s, why should the care about your problems? They have so much internal problems that they can’t deal with anybody else. They even have and had POSTAL type people that work or worked for them. One they fired, that they might even hire back. Crazy or what? And this guy is totally POSTAL. The company doesn’t even care about that, so what can you do? Like everything else with big companies, nothing. Good Luck anybody that wants anything done, because it just won’t happen.

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joy washok May 5, 2014 at 11:35 pm

I NEVER HAD CENTURYLINK ,

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joy washok May 5, 2014 at 11:32 pm

well let see i had order direct tv , the bundle deal , where you get centurylink for internet . but i call i had to paid my 25.00 fee. the service bad . when i was post to have had a person to come out , never show up . so i call and cancel my service with centurylink… then i mail back my stuff , the box back , i mail it back . they close it out . was post to get my 25.00 back . then later on , i get this a bill from centurylink , stating i owe them 173.00 . i’m LIKE I DON’T OWE ALL A DIME . I CANCEL MY SERVICE . THIS ONE A GOOD ONE A TERMINATION FEE, BECAUSE I TOLD THEM I CANCEL MY SERVICE … NOW THEY SENT IT TO A CREDIT PLACE , MY CREDIT ALREADY BAD .. IT DOES’NT HELP MATTER , I’M A SINGLE MOM , PUTTING ME THROUGH ALL THIS STRESS , I THINK ALL OWE ME 200.00 … HOW YOUR COMPANY TREAT PEOPLE , CUSTOMER SKILLS NEED WORK , YOUR TECH PEOPLE NEED REALLY TRAINING BAD .. I THINK YOUR WHOLE BUILDING STAFF NEED SOME GOOD HAND ON TRAINING .. I MEAN REALLY BAD ..

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Charles Cepeda April 28, 2014 at 5:41 pm

I open my account with direct tv in November 2013. Direct tv transfer my account to century link in January 2014..becuause they don’t have internet services in my area. they only 2 products I have is the internet with century and cable with direct tv. the cable bill charges from direct tv is 61.00 a month, the internet charges from century link is 45.00 a month. I received a bill every month from century link starting in January 2014 for 129.00 I paid it, February 129.40, March 190.89 I call them every month an I spoke to different reps who said my bill is past due. these are my questions to the reps
every month you send a statement I paid it the whole statement, you took your funds out and then you send direct tv their amount .. I am not showing past due with direct tv so how am I past due with century links? every time I ask to speak to a manager they transfer me to a different rep I ask the to review the bill lets do the math …61.00 for the cable 45 for the internet =106.00 + taxes give and take…. if I pay my bill every month how am I past due when I started with you guys in January and you confirm I paid every month since then…. ok Question 2 why is my bill 200.00 every month. no one t century links was willing to help. I have 50 names of different reps that I spoke too with in the last 2 months. I cannot find a # for their corporate office they have this # listed 318-388-9000 which is incorrect.

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Brad April 24, 2014 at 6:38 pm

Please Mr. Glen Post go on Undercover Boss.

I have receive unsatisfactory service with Century Link. My problems include being charged for a replacement modem that was on lease that failed, when initially told that the charge would not be incurred. That charge was removed after complaining to the billing department but I get the impression that you have to watch for hidden charges every billing cycle. Also my initial promotional discount of $20 off for 5 years only lasted 2 years and they don’t have a record of my intended promotion. Furthermore we regrettingly signed a renewal contract in October 2013 for an upgrade of speed from 1.5mbps to 10mbps, it is now almost May 2014 and we have yet to experience speed beyond 1.1mbps. We have complained several times and each time they claim that previous complaints weren’t documented, including a call we placed to Century Link on about March 20 2014 when we were told by Century Link tech support that speeds of 10mbps can’t even be obtained in our area. When we were relayed back to customer service where we were told about this issue that they only promise up to that speed so there is no false advertisement. My response was that 1.1mbps of real obtained speed is only 10% of what was sold so they are not even close. At the conclusion of that call I was told by a customer service supervisor that we would receive a $40 credit for this shortcoming of the speeds through some “back office” means, and that an engineer would be sent out to our service area on the April 4th 2014 to increase the data speeds. This representative further told me that if credit could not be approved that he would personally call me. That credit and speed has yet to come. We elected to call again today April 24th 2014 and remind them that the speed still isn’t there. At the conclusion of todays call we were told that the lines appear to be crossed and that another tech will be sent out tomorrow. I ask for confirmation numbers for my calls and they continually lie to me and say that no such numbers can be really be produced for these things. I’m about feed up and ready to go to Hughes Net… not sure why I wait except for that $200 early disconnect fee that I’d have to fight with Century Link about through the Better Business Bureau/Dept. of Consumer Affairs channels.

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Anon April 24, 2014 at 2:06 pm

As a former employee, CTL only cares about making sales. Their sales model is so backwards.

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J. Scott April 20, 2014 at 7:27 pm

Next time I have to deal with the CenturyLink call center, I’ll have the service discontinued. Unreliable service and incredibly annoying call router/troubleshooter. The only thing worse was the live operators. They claimed to run line tests and declared my lines to be “OK”. Must be why it doesn’t work! Once I finally got a live tech on site, he found the neighbors dog had chewed the line off… again. Exactly what I told the idiot at the call center the first time I called, and the second, and the third, and the fourth….. Makes me wonder about their “line testing”. Highly unreliable service and pathetic call center. The local techs are good, but the crap you have to put up with to get to them is over the top.

CenturyLink. Wake up! There are other options and customers can drop you. Keep it up, and you’ll be folding your tent and wondering what happened. Cost savings by sending the call center overseas are costing you customers in droves.

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john ramos April 18, 2014 at 9:07 am

Have tried calling the corporate office since yesterday, april 17, no answer,, operator must be sedated /in a coma? please have someone check on the operator.. need service but obviously no one care as long as they invoice is paid….

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K.Coppola April 13, 2014 at 2:06 pm

I will be writing a letter, and send it Return Receipt Requested to Karen Pucket, Executive VP and Chief Operating Officer for Century Link to CenturyLink, Inc. 100 Century Link Drive; Monroe, La. 71203 With copies to:: CEO Glen F. Post III; CFO R. Stewart Ewing, Jr.; I am a reasonable person but after 4 months of unbelievable nonsense, I’ve had it.
They have raised my bill and when I complained 4 months ago, I was promised by “TIM” the prisim specialist that he would leave NO STONE UNTURNED” to find out why I was being over billed and he “promised” to look over the March billing to “make sure it was correct before it leaves to be mailed”.
Mr. Tim told me how much to pay on the February billing and while on the phone with him, I wrote out the check and took it to the Post Office. Today, I get the March bill with a $22.49 extra charge which Mr. Tim said I did not owe! I tried calling and was directed to the web site. Went to web site and was told they would answer my complaint with one day or two! Research shows me this company made $18 BILLION dollars in 2012. With the list of customer complaints above it’s no wonder- with Century Link nickel and diming people to death, no wonder they made these bucks. I will also take the advice of another person who wrote in and contact my State Attorney, My State Attorney General, and all my state and Congressional Representatives. This is a promise too: If they do help me with this constant problem, I will let you all know. If they don’t or ignore me or once again promise one thing and do another to their benefit and not mine, I will tell you that too. Fed KC

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john ramos April 18, 2014 at 9:09 am

Save your money, they don’t care about you, me and thousands of others

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Susan Erskine May 14, 2014 at 11:29 pm

I couldn’t agree with John Ramos more or any other of these people who have been ripped off by your company. I have called, called, and called—oh, that’s when the phone is working and trying to resolve all the problems I’ve had with the phone and internet. All I’m told by people from Arizona, some foreign country and today Louisiana is that I should get another land-line phone and do an outside check–did that….line was dead. That means it’s your fault, not mine. No one would listen. One girl tried to sell me a cell phone system for $30 above what I pay for phone & internet and get a cell phone for $1.00!! Whoopee. Today, the lady in Louisiana wanted to sell me line-backer for $3.00 a month so I wouldn’t have to pay $85 in case they have to come in the house. I told her that for the hours that my phone has not worked, THEY probably owe me! She kept talking about bad storms etc. I told her I lived in Eastern Washington State and we don’t have that kind of weather. You may want to hire people that know their geography too. There are just too many complaints to list here. I can’t even call 911 at night when I am alone if I need help. It may not be common knowledge, most likely, among CenturyLink employees, but 911 went out in Washington and Oregon for over 24 hours a couple of weeks ago. The first time this has happened in the United States since 911 was created. Check it out. We have companies in my town that have dropped CenturyLink like a turd in a toilet because they said that is how they were treated and the service they were forced to try and use. I’m done with this joke of a company and will be writing to many government agencies also. Since you’re in Louisiana, why don’t you just stay in that state where you have your hurricanes, tornadoes etc. and obviously ignorant people who don’t know how to treat customers. And, thanks to John Ramos for repeating to everyone to just drop this sham of a company!!

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Kati Didd April 6, 2014 at 1:12 pm

I paid my bill on 2/14/2014 IN FULL. I went out of town mid March and set up an automatic payment with my bank based on my prior months CenturyLink bill, which was 98.61 and 98.38. So, I paid the bill on 3/4/2014 for 98.31 electronically!!!! Then I get the bill for April 2014 yesterday, and you are charging me 6.00 late fee for being late paying $0.51!!!!! Even if I had paid the same as the previous month $98.61, I still would have been off by 0.21 cents. Are you kidding me, I pay my bill two weeks in advance and you reward me with this!

I want to know why my bill is increasing by 0.30 cents every month since JANUARY 2014 and how you can justify the $6.00 service charge, against my paying all but $0.51 of my bill! This smells of Qwest’s Joe Nacchio again.

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john ramos April 18, 2014 at 8:53 am

THEY JUST DONT CARE, ABOUT THE CUSTOMER

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Susan G April 3, 2014 at 1:25 am

Every month my bill goes up with no explanation. Today I send my second email inquiring about it. If I don’t get an explanation and a commitment to lower my bill, I’m going to cancel it.

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john ramos April 18, 2014 at 8:54 am

The only company , that one has to wait a couple of days for a reply to an email

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denise April 2, 2014 at 12:28 pm

Century Link SUCKS, service, CUSTOMER SERVICE is horrible. I called customer service 12 times to be hung up on by supervisor. Then called Corporate Office and they don’t care either. The bill was suppose to be 88.93 a month, keeps going up each person you talk to. Their Employee gave me wrong information wrote it down so I took service NOW he was wrong and its my fault so I get to pay. NO, got it down some and all they keep saying is THEY ARE SORRY. I know that, horrible customer service, not cheaper that Bright House. Lies told to get commission they no one cares about customer.

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john ramos April 18, 2014 at 8:55 am

CANCEL

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Cheryl March 26, 2014 at 7:53 pm

Well, I guess I will add mine to the list. I am trying to use the Call Block feature that we are supposed to have. First I had to find someone in customer service who even knew how to work it. That took me an more than half an hour. Once we figured out that I had to press 3 after *60 (it does not tell you to do that in the instructions) I then proceeded to add the numbers I wanted to block. Guess what! It would not accept ANY of them. It says “we’re sorry, that number is not available in our service”. So I sent an email to tell them this and say I will be looking for another phone service. They tell me, for the second time, that I am password protected and they are unable to release information. They told me to call that customer service number again. I do NOT want to be on the phone for another half hour for someone to tell me it doesn’t work. Ugh! Has anyone else gotten the CALL BLOCK feature to work?

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john ramos April 18, 2014 at 8:56 am

I had the same problem, and still have. .The reps do not know the product they are selling…boo to the training staff, if they trained at all

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S.Rockwell March 21, 2014 at 7:20 am

I have been reading comments on problems others have had and are having with CenturyLink. I have had and am having the VERY SAME problems. Their deceptive business practices are almost criminal. Therefore I am contacting our Attorney General’s office., and suggest you all do this, also. They are an awesome advocate for “we, the people”! They WILL advise you how to proceed—and will investigate, also. There is NOTHING to like about Corporate America !!!

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john ramos April 18, 2014 at 8:57 am

CANCEL, you may pay more at the other but get reliable customer service

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Jaimie March 20, 2014 at 8:40 pm

WORST SERVICE EVER!!!! This one year contract has been HELL!!! Glad it is up. horrible service! and we would like to charge you to make our service better…WTF!!!! I called to cancel today and I cant even get good enough service to to that! the moron I spoke to could not figure out how to do a simple D order. so I get charged another day for this crap! I have new service! if I could watch one Netflix show with out having to buffer and get booted off my smart TV I would be happy. That Has never happened and I pay over $65 a mo for what is suppose to be 20 Mbps speed check shows 9-10 most of the time when it works at all. You have to use up all of your cell minutes to speak to a human that the sole reason they are employed is to be a high pressure sales jerk! and if your not buying they don’t have time to help you at all! wow Way to show how to follow your code of ethics! your moral pledge! and claim to be #1 in customer satisfaction…. Not one of my friends would get CL even if it were cheaper because of the customer service or should I say lack there of it.

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Joseph C Pellegrini March 20, 2014 at 8:16 pm

For over a year, I have been trying to find out when the Internet Speed in the Sierra Vista, AZ area will be upgraded. I call tech support and they tell me that there is no time frame given for the installation. I call customer service and they tell me to call tech support or loyalty if I am dissatisfied. I use the chat line and the agent writes to call the CenturyLink store. I call the Centurylink store and the poor lady does not have a clue of what I am speaking of. I call CenturyLink Corporate Headquarters in LA and the lady ask me my state and connects me back to CenturyLink main (no nothing) number and the famous recording. I call tech support again and ask to speak with a field supervisor and I was told that they could not give out the number because they are in the field doing assessments to see if the area is capable of supporting a higher internet speed. I am a moron for listening to this garbage. Now I am a customer and while the customer is not always right, the customer is the customer. When Mr. Glen Post 111 asks a question, he gets an answer. Why should I be any different? All I want is my question answered. Tell me five. ten, twenty years and I will not like it but I will be happy. What kind of Company is Centurylink when No one knows anything, No one knows where to get the answer and everyone pass the buck. It is my guess that even the engineers do not know what they are doing or where the are going. CenturyLink is a company that is going nowhere and headed by democrats who know nothing and do less. I will have an answers to my question if I have to go to the FTC and other Government agencies. Mr. Glen Post 111 will answer the mail so help me God! I am going to create a Youtube video to exposes this companies operations or lack of. Get ready for Internet advertizement. How do you exposed a lemon by getting enough information on it to the public. I will look at your stocks in 6 months.

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bob April 21, 2014 at 8:22 pm

I too have had the same issue in Missouri. I ended up taking photos of 1.5 miles of wire that was worn, broken, just plain crap and it was laying on the side of the road for ever !!!! That was my line.. I sent photos to everyone I could think of in the Gov, state and Fed and to the CEO. I had a new line in 5 days… But my internet still sucks. We are lucky to get 139 but they say I am paying for speed of 536…WTH !!!

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Daniel Renner March 18, 2014 at 7:32 pm

Why is it not possible for a customer who is not receiving the service they pay for, to actually speak to someone who works for CenturyLink? Why does the automated system lie to customers who become frustrated with being ignored and passed through a lengthy automated telephony system every time they call? Why does tech-support disconnect when the caller asks to speak to a supervisor? Why, when I send an e-mail, is the response to simply tell me to call a phone number, which doesn’t connect me to anyone from CenturyLink. Why does the automated system ask for the account number, then the tech support people ask for the same thing, then ask for a call-back number, but no one ever calls back?

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john ramos April 18, 2014 at 8:58 am

You, me and thousand are just ATMS to the company

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Michele Matisse March 14, 2014 at 8:07 pm

I forgot one thing (hard to believe with that diatribe), but Century Link sent me to a collection agency for failing to pay the remaining $53.00 I owed after the 50% modem credit debacle, even though I did NOT receive a final bill from them for 10 days after receiving the collection notice. Century Links business practices are so far beyond unethical I shocked that they have lasted this long.

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john ramos April 18, 2014 at 8:58 am

CANCEL

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Michele Matisse March 14, 2014 at 8:04 pm

I was a customer of Comcast and my bundle was about to expire so I shopped them with Century Link to see if I could get a better deal. They convinced me I could get a bundle for just over half of what I had been paying Comcast and that the price would be good for two years. Two weeks after Century Link connected my internet and landline, I started having problems with really slow internet. When I got my first bill it was $131.00 and I was furious. That was $35.00 more than I had been paying Comcast for better service. I called immediately. I was told originally that there was no installation fee because they sent my modem by mail and there was nothing they needed to install. They told me they could only credit half of the install fee. How stupid is that??? They didn’t install anything and they are going to be generous and credit me for half of what they didn’t do. I was so angry I went to the Comcast store nearby and talked to a guy who gave me a stellar bundle that included cable as I had just bought a new tv while this was transpiring. I set up service to be moved back to Comcast within 10 days. Century Link refused to release my home landline number for them to port it back to Comcast. It was nearly another month before that was resolved. I sent Century Link back their modem the day I received they return label (all under 30 days of my getting it). I paid the portion of the Century Link bill that I felt was legitimate and called to tell them that I would pay the rest once they received the modem and issued the credit so I would know how much I still needed to pay. After 10 more days I called them again. They had received the modem back and once again a fight ensued. They were not going to issue any credit for it since more than 30 days had now elapsed. I explained what should have already been very clear to anyone older than 5 years. The girl was not only rude, but ignorant and in my opinion a person should get to be only one of those but never both. She put my on hold for 12 minutes to supposedly talk to her supervisor (I worked for the phone company for 17 years and I know very well that supervisors seldom if ever get involved in a run of the mill customer dispute). When the rude girl returned she advised that her supervisor told her she could credit half for the modem but nothing more. I asked to speak to that supervisor and was not surprised to learn that she had just gone to a meeting. My blood pressure was off the chart and I decided to accept the 50% credit to be done with this situation. I am pretty sure that is Century Link’s method of operation, wear customers down with rude, stupid agents and cause them to abandon the fight. My prediction if Century Link continues on this path of ripping off and pissing off customers is that they will fall as Qwest and other super-giants have and I say good riddance to bad rubbish. There is no force under the sun that could ever make me return to Century Link under any circumstances and I have made sure to tell everyone in my sphere of influence how Century Link pulls “bait and switch” tactics on the public to earn their business with no intention of honoring the prices they quote and apparently with full impunity from the Public Utilities Commission or other governmental agencies. I’m sure Comcast and other competitors are very happy that Century Link treats their customers so poorly, it’s turning lots of people into loyal customers for those companies.

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S.Rockwell March 21, 2014 at 8:27 am

Contact your Attorney General’s office. They will give you awesome advice—and may even research CenturyLink’s corrupt business practices for us.

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john ramos April 18, 2014 at 9:00 am

THEY JUST DONT CARE< ITS ALL ABOUT THE BENJAMINS$$$$$$$$

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Jonathan Hanson March 13, 2014 at 3:50 am

I returned from my third combat tour to a cheating wife and neglected children. My three boys weren’t going to school, were being left alone all day, at times in the evening. My wife served me with divorce papers. I got an apartment at the first of this year. I needed internet as I was a full time online student. This works well so I can be available for my boys during the divorce proceedings and shoot for finishing my degree.

I contacted Direct TV to purchase a bundle for TV and internet. It seemed like a good deal. I received my internet box from Century Link. It was a little confusing but I went with it.

I next, mid February after living in the apartment for about a month, receive a bill from Century link for $220. I figured that I would call and they would fix it. They claimed not a mistake. They never backed down or admitted that anything was wrong and that I had to pay.

I called in in January and asked them about the phone number on the bill. The man I spoke to said the phone was live and it didn’t cost anymore. I thought I was stupid for now knowing anything about having a land line. So, I went to Goodwill to get a phone so that my son could call out if he needed something.

Century Link treated me like a third world citizen on the phone. I couldn’t believe how mean, insensitive, and flat out insulting the tone was from several people that I called. They wouldn’t talk to direct TV and Direct TV didn’t want to talk to Century Link. I spent 5 hours over two days calling to both places and taking notes.

I am going to school on the GI Bill and have spent my savings on my lawyer. I was very clear when I signed up and all operators spread blue sunshine regarding their service. No hidden fees and it would lock for two years.

After so many calls I just quit. I have a new internet service, I have Direct TV and really just need to study and take care of my three sons when I have them while I deal with my wife divorcing me and sleeping with another man.

I am trying to be successful in the advent of my life falling apart upon returning. My wife has been sleeping with min for a while while I am serving. Now, she is trying to get everything.

After dealing with my soon to be ex, I now have to deal with the soon to be ex wife of internet. I simply don’t have the energy to call and listen to the operators tap a way to find information on you.

Glenn F. Putt I doubt is interested and maybe not a patriot. He allows his company to keep people down that need an education and don’t have the money to be ripped off.

I suggest don’t get involved with Century link/ . .

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Monique March 4, 2014 at 3:39 pm

To whom it may concern,
I would like to be able to talk to someone regarding my bill. I called into your company and after 52 minutes was able to talk to someone whom turned on my service and could not help me with the $200.00 bill. I was given another number 1-866-961-2650 in which I was told would not be much of a wait… after 25minutes of holding I hung up and had to call from my car phone. I then waited another 24minutes to reach a person who I felt was rude and unhelpful. I explained to your representative that when first signing up, you had a promotion of 5 years and the payment would not change. It was never explained to me that this was only if I bundled my DIRECTV with CenturyLink. So when my bill went from $43 dollars to $65 dollars I was pissed. I called in and at the time the computers where down and the representative could not help me but had all my information, she told me to contact Direct TV and get the bundle. After calling Direct TV they told me I had to call back CenturyLink… My bill at the time was $131.00 in which I was going to pay yesterday but found out my bill is now $200.00. My services for internet were turned off on Feb 18th. I was told that although I didn’t have service I was still being charged. This is the most ridiculous act of dishonesty to your customers I have ever experienced!! So as of now my bill is $200.00, I feel that Century link should be ashamed of themselves. Not only is your wait time horrible but your customer service is even worse. When asked to talk to a supervisor, I was told that the Supervisor will tell me the same thing and cannot reduce the charges. I then asked to get the corporate office phone number I was told they didn’t have it. If my loyalty to CenturyLink for a year is not considered a good customer to sit down with me and resolve this problem, you don’t deserve my business. I was asked at the end of the call was I happy with my service and would I recommend Century Link to my family and friends. After the experience I’ve had, not one person from Century Link made me feel that they value me as a customer or I made me feel it didn’t matter if they wanted my business or needed my business, why the heck would I recommend my friends/family to Century Link.

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Judy Nimnicht March 4, 2014 at 12:10 am

Keep getting emails from Centurylink that my January, 2014 bill hasn’t been paid so I sent them a copy of my check (both sides) that shows they did receive my check and deposited it in their account. Also to this copy, I stapled another check for payment of current bill and when I check my account on line, the current bill shows paid but January’s amount is still outstanding. God only knows which customer account some asshole in the billing department posted my payment to!

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Cheryl Thirtyacre February 26, 2014 at 7:32 am

Shocked and amazed!!! For two weeks we have battled with slow internet access. Finally we break down and make the dreaded call to repair services. Our order ticket for repair is not for 2 days after the call is made. The technician arrives and realizes that the problem is not within the household, but an outside issue. On his departure claims that all is fixed and we should have no more problems. He was here from 8:00am -9:30 am on a Tuesday. Off to my meeting I go, not returning home until after 10:00 pm. Due to not being here all day, I go straight to my computer to work and my children try to get online to get home work done. Here comes the kicker, NO internet. First thing Wednesday morning at 7:00 am I call the repair line AGAIN. Now I have NO internet and NO phone line. So, the solution is to send another technician. Although already inconvenienced, I am told anytime today until 7:00 pm. Well, two problems, I can not go another day without a phone or computer access. Of course I failed to mention the technician can not get into my community anyway as I DONT HAVE A PHONE LINE ANYMORE. To access the gate, you have to call the house to get buzzed in. Why am I paying you to provide me with a service that is inadequate and never works to the level I pay? Although it may be inconveniencing to me to change all of our information, perhaps it is time to switch to Comcast. Atleast with them the problem is temporarily fixed after the technician leaves, not WORSE. It is my goal to reach Glen Post himself. Perhaps he should go on the television show Undercover Boss and see the type of service being offered and the problems the company is having with its customers.

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john ramos April 18, 2014 at 9:01 am

I THINK MR post is a GHOST< I HAVE TRIED THE SAME TO NO AVAIL

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Refresh February 19, 2014 at 11:58 pm

Kind of long read, but this is the usual experience for me, as a user of CenturyLink services.

I have CenturyLink DSL. Please take pity on me. Having CL as an ISP has been akin to being trapped in a cartoon, only it’s not funny. Here is my latest experience with them.

Like I said, this is just the latest experience with these folks. I have had experiences like this ever since CenturyLink took over Embarq. Bandwidth issues, privacy issues, ineptitude. Nothing but laughs, right?

Since there are no other providers on my street, I am stuck with them. Comcast has lines running seemingly everywhere around my neighborhood. I’m sure if they shot a cable down this street, every single household would subscribe to their television, internet, and even phone services.

There is a piece of fiber optic cable buried 50 feet from my front door, owned by the local power company. However, due to Washington state law, they are not allowed to sell to residential customers, and can only wholesale to businesses.

Satellite, you say? Nope. I won’t be subjected to that nightmare again.

I’m thinking that using smoke signals to communicate with the internet would be better than utilizing this “service”.

Read on for a giggle. Why am I posting this here? Heck, I’m posting it everywhere. Maybe if I make enough noise, someone up the chain will hear.

2014-02-19 – 5:00pm

Spoke with Wayne at Qwest. Found out that he was with Qwest when I read him my account number. Since the IVR phone system doesn’t give a caller an opportunity to bypass the prompts if they don’t have a phone number, except if you press ’1′ for new customers, it routed me to new Qwest services.

Wayne attempted to transfer me to CenturyLink, but hung up on me instead.

2014-02-19 – 6:00pm

Spoke with Aubrey at the support line. Explained to her that I on 2/15 I had my voice service discontinued, with the exception of the state-mandated emergency services. This was done for two reasons:

prevention of further information leakage by CenturyLink. On two seperate occasions, CenturyLink has released my unlisted telephone number.
Stopping the 20-30 solicitation calls that were being received daily. After changing our phone number for the second time, we began receiving a large number of telemarketing, charity, and survey calls.
On 2/19/2014 at approximately 8:20am, we received two solicitation calls. One was a live caller, who wanted us to purchase an ADT alarm system (which we already have). When asked how she got the call through, she stated that the computer dials the number, and she simply answers the call.

The second call was received at approximately 3:40pm. The recorded message was left on our answering machine regarding the placement of a security sign in our front yard.

Aubrey agree that this was not right; we should not be receiving any calls on our voice line. She offered to change the phone number once again, and insure the call blocking was in place.

I asked Aubrey if this would interrupt the internet connection, as we had had problems with changes in past which would interrupt our DSL internet service for 1-5 days. She stated that our internet service would not be interrupted. However, as soon as she pressed “the button” internet service stopped functioning.

Giving Aubrey this information, she seemed puzzled, and immediately requested a supervisor. Approximately 20 minutes of them doing whatever it is they do when the customer is on hold, and the internet service returned. I believed my problems to be resolved, and bid Aubrey thanks and good night.

I spent another 15-20 minutes eating the dinner that I had missed while on the phone with CenturyLink.

2014-02-19 – 6:30pm

Returned to my computer to retrieve email, and perform other work-related functions, and found that I was not able to instantiate a VPN connection. Further checking revealed that I could not attach to some websites such as http://www.yahoo.com, http://www.msn.com, etc. One website would load correctly, http://www.google.com. However, searches failed.

At this point I began troubleshooting my equipment:

disable bridged mode on DSL modem, restart modem – no effect
remove router, connect computer directly to DSL modem, restart modem – no effect
re-enable bridge mode, reconnect router, reconnect computer to switch, restart all equipment – no effect
So no problems found with equipment.

Now, I begin investigating routing issues. Note that no static routes are present on any of my equipment.

The connection between my outside interface (xx.xx.xx.xx) and the CenturyLink interface, or gateway (xxxxxxxxxxxx.sta.embarqhsd.net [xx.xx.xx.xx]) appears to be rock solid. No packet loss, 14ms ping time. Not bad for going all the way to Oregon.

When measuring to internet locations however, packet loss jumped to about 31%. By tracing the route between my host and the remote site (for example, http://www.google.com), it was found that the connection or routing tables between the following two hosts was having a problem:

por-edge-12.inet.qwest.net [205.171.130.73]
phn-edge-06.inet.qwest.net [205.171.12.142]

Now, (about 7:00pm), I called in once again, this time to the highspeed internet support line. After walking through the above troubleshooting procedure, with the tier 1 tech, he realized I actually knew what I was talking about, and passed me through to tier 2.

I once again explained the above troubleshooting procedure to the new technician, Verna. Verna agreed that the troubleshooting procedure was sound. I explained to her where the problem appeared to be, but she told me that my problems were due to an old modem (model 660R), which should have been replaced long ago.

One more time, I explained to Verna, with a few more details, specifically that every time that a change is made to our service, internet connectivity is lost for one to five days. I also explained once again where the trusty traceroute and ping was showing the problem to be, and the connection between me and the gateway was fantastic. Nope, Verna says it is the modem.

Fine. So Verna orders up a modem, which will not be here for two days. Wonderful.

Verna provides 15 days of credit on current bill, and asked if there was anything else I needed from her. I asked her why internet connectivity is lost every time a change is made. For example, when we added call blocking, and lost internet for two days. Really.

I have to give Verna credit. She took my heated questions with aplomb, and expressed empathy for my problems. She was a real trooper, and there was nothing she could do about my issues. Sorry about dropping the “S” word on you, Verna. You didn’t need to listen to an angry geek.

2014-02-19 8:00pm

After cooling off for a few minutes, I realized that I had left the ping monitor running, and wandered back to the home office to turn it off. This is when I noticed that no more packets were being dropped. Some quick testing reveals that somehow, internet functionality has returned!

Well, almost. I’m still getting intermittent drops, and general unresponsiveness. Time for some more looking around.

Some test, like ISPGeeks.com, seem to think I am coming from Witchita, Kansas. I find this interesting, since previously (and for the last several years), these sites report me as coming from White Salmon, WA.

Could this be the root of all the evil ? Did CenturyLink lose a peering point in Portland ? Could it be repercussions from a fiber cut that happened recently in California ?

I, or any other customer, or (sadly) most of the phone techs, will never know.

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Penny Wakefield February 12, 2014 at 4:59 am

This is for the board of directors at Century Link. Did you know the policy for retirees is to insulate yourself from them. There is no way to contact an actual person at centurylink Every avenue is blocked by some company contracted to do the job of running interference.
The group health insurance for prescriptions is farmmed out to UHC. UHC uses Optum RX and Optum Rx refused to fill my prescription because they say it flammable and they won’t mail it. Well that is strange because you can get wine, a flammable mailed!!! But not a medication to preserve a persons health? Did you know about this policy board, did you make? It seems century link just wants it retirees, who gave 30 years service to just fade away and die asap.

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stephen dunn January 15, 2014 at 4:44 pm

I THOUGHT COMCAST WAS BAD THESE GUYS ARE A JOKE ……

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john ramos April 18, 2014 at 9:02 am

@ least Comcast will provide SERVICE

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tessa Egizi January 7, 2014 at 4:11 pm

First of all I am furious. I started contacting you in Sept 2013 eager to move from my crappy monopoly here in Prescott. I was told end of Oct, then Nov, then Dec when I finally contacted you early Dec and was set up for 12mbps for the 19th. As of the 19th when the service man came to do whatever they do, I still had not recieved my modem so there fore only had his word that service would work. Since day one, I have not had service over 1.5 to 2.25 download and .24 to .50 upload. In addition in my meager less than 500sq foot home I had zero wireless any distance from 20 feet from modem. I call two days after and tell them I have no service in any of my bedrooms and that the service I had was super slow. I spent apx 2 hrs on that very first call with someone whose English was poor and who said they fixed it. It was not fixed and I still had zero service in any room but directly in front of the modem (Oh and I was told I will need a second modem to use in a bedroom not only 30 feet down a hall? I said bullshit since I had previous wireless with previous company with only 5mbps for 4 yrs with zero issue) So after hours I am left with moving my modem to middle of floor to get service in just the room I could use it in. So I call again two days or so later… I spend over 20 mins on hold and then over 1.5 hrs with someone who is supoosed to have fixed my service. I had to reboot and they said they where working on it from their end and for a brief moment I had 3.89 mbps when I hung up.. Then back to between 1.5 to 2.45 average. I have called over 5 to 6 times and finally again I was told there was some issues that “wouldn’t effect me much” but I said obviously it was effecting me a lot and the person scheduled me for a service ( this was Dec 26th and I could not get someone here til the 31st) between 8-1 and I was upset that I was going to have zero means of contacting family, watching shows or barely using the computer for things like emails etc.. but waited on New Years Eve when I had stuff to do all day, no one showed, no one called. I attempted to call 5 times that day, being placed on wait for 30 plus mins each time and no customer service rep … So all day goes by, still 1.5 mbps so called internet, and finally late that night I get some outsourced person whose English sucks and told my ticket was still open and that they would contact the person who was to be there that day and never showed… ( oh I also ended up calling the local sales office who could not help also and was on phone with this outsourced person for over 35 mins on New Years Eve Thanks ) and that someone will be out I was pissed. I was like its NYE and I had plans.. So I wait.. No one calls or shows that night. I explained in detail the issues, this outsourced person went though all the bullshit I had been through a half a dozen times already, green cord in? Power up, power down etc even though I told her I have done this over and over and it is not that and not fixed ( now I have had shit service for 12 days) wasting more of my time on the phone. So on the 1st at 8 am I get a voice mail from someone from the field stating I had 12 mbps!!!>>>???? What? No one came to my house, no one addressed my issues, of course they are saying I should have 12mbps that is what I paid for but have never had.
So I am now sick with flu.. I go to Dr last Thurs and on way call again since I had no service above 1.5 still and was constantly being (limited) on my net and dropping. Plus I got a bill for $79 bucks!!! What? I spoke to someone in billing after holding for 15 plus mins, I was being charged 20 for install that I was not to be charged since I installed myself. The idea I was being billed at all since to that date not only did I not have service as agreed (1.5 is not even close to 12 mbps and worse then dial up I can get free) but I had spent over 9 hrs waiting for schedule appointment, over 10 hrs on phone calls and still no issues fixed. So as we are talking I had asked her to call me back since I had to see DR and she said she would no problem.. Well surprise!!! She never did. So finally as of Monday Jan 6th I spent another 2.5 hrs with tech support. I get a supervisor ( which I had asked for many times and never given) who after a long period of time said that my service was set to the lowest frequency and this has been my issue all along. WTF why did 6 other techs not catch that or the so called service man who supposedly came to some magical place to fix my service yet never show near my home..etc… So I ask her ( I had told every time I called to make sure they document as for I should not be paying for service when I do not have usable service as I agreed to and they said they would but I see your company does nothing but lie) to do a third party call to billing to get my bill not only fixed as far as being charged for service like instal when I installed but to be there to confirm that for over 16 days I had unusable service and should be compensated. So I wait over 35-45 mins with her to get ahold of billing and when we do, he disconnected me!!! almost 3 hrs once again and disconnected. So as of Jan 6th I was reading between 9.5 and 11 mbps download, .80 upload and was able to use my computer throughout the house BUT I have had service slow to so low it disconnects me from using net.. four times since last night still where I have had to go unplug and reset my modem so all is not fixed. So with the flu from hell and wasting more of my valuable time I call this afternoon for billing and after being on hold for 10 plus mins two times and being disconnected two times I get through and ask to speak directly to supervisor Eric. I told him that I have had the above issues, the speed issue the inability to use my service in any other room, the fact I waited for a whole day for a scheduled service to have no one show or call and the fact that I am being billed at all let alone for an install fee that I didn’t even have the modem at the time of the set up.. that I wanted to have my bill not adjusted but removed and be compensated for the over 30 plus hours in the past 18 days I have wasted of my life with your incompetant people.. Well Eric was a dick to say the least. He kept throwing at me that ” you stated on tape you had service” I rebutted with I stated on tape that I had max 1.5 to 2.45 of unusable service that I could not use the wireless in any other room that directly in front of modem, that I waited a full day for scheduled service to have no one show or call and that I AGREED TO SERVICE OF 12MBPS not less than dial up speed of 1.5. So he offered 46 off bill I WANT THIS BILL OF 79 BUCK GONE, I WANT 3 MONTHS OF FREE SERVICE FOR MY TIME WHICH IS AS VALUABLE AS YOURS.. I would go back to my shitty local company if not for that I cancelled and would have to pay $125 install again after over 8 yrs with them since your company is rude, unethical and unable to function and seems to not give a shit about its customers… So again I WANT MY $79 BILL GONE!! I WANT SOME COMPENSATION FOR WASTING HOURS AND HOURS AND HOURS OF MY TIME, FOR NOT HAVING USABLE NET SERVICE AS I AGREED TO HAVE INSTALLED FOR OVER 17 DAYS… I not only have left messages on the corporation voice mail. I was given a survey over a week ago in which I but nothing buy horrible marks and requested a manager contact me.. Well surprise.. no one has still contacted me. I will bomb the corporate voice mail til I hear from someone in corporate, not some Indian from Pakistan or some rude “floor manager” but corporate!!!

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Sandraq Hand January 6, 2014 at 9:37 am

Centurylink owes me money now for two months. I have so far been told it was somehow hung in limbo, now they say they sent it to the wrong department. When asked again when the would be mailing the check they say “don’t know”. I have tried getting in touch with the CEO of Centurylink and yet no reply. Now, just how much money should I request for the late fees they would have charged me? Any ideas? You have my number, I would think to clear this problem you can call me now and if my line is busy it might be I’m on the phone with newspapers, friends any just anyone I can think to let them know who not to have service with and why….

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Chuck White January 3, 2014 at 9:09 am

Mr Glenn Post
I have been trying to get a problem resolve since 12/6. I send the newsletters and weekly messages form the Hanover Pa Elks. On that date, Centurylink started blocking my emails. I have called, sent info, sent emails and nothing has happened. They keep sending me generic emails for info that I have already supplied. All of the other emails go thru fine. Would you please give me a person that will help.
Thanks
Chuck White

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Kitron D December 16, 2013 at 4:17 pm

I was a qwest internet customer then i moved they no longer had qwest but merged with centurylink. I hooked up with cenrtylink and they promised i didnt have nothing to worrie about everything would be switched but it wasnt. First i was offered 10 or more mgb per sec and then i aggred found out after six months there were two accounts open in my name i was paying on one and the other got a balance. After they shut me off i figured it out and after two months of fighting they payed it and hooked the survice back up but now its only 4 mgb per sec i cancled well within the trile period but the still said i need to pay 250 dollars thats crazy they suck. I called the corprate office they said they would look into it and caal me back but thats was three weeks ago what the hell people you guy suck balls hairy balls.

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P.A. DuPont December 14, 2013 at 10:22 am

PLEASE-PLEASE-PLEASE Restore “Easy Listening” and “Light Classical” to the music channel.
It was such nice music to listen too.

THANKS

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Barbara Hendley December 9, 2013 at 5:17 pm

To Ceo Glen F Post
Your customer service stinks. I have had to call customer service Serval times since July due to the internet being down. Being charged on my bill for the call i had to make and was held online for more than 40 minutes. Then it was finally decided i needed a new modem and one would be shipped at no cost to me. But I got the next bill and I was charged for shipping . got on the phone called customer service again talked to somebody that i can’t remember name now and was told somebody had to pay the shipping and the only thing she could do was to take off half of the shipping price on my bill. I told her i was not satisfied with that. I was told that there would be no cost to me at all and she was not authorized to do anything more. I told her i wanted to file a dispute on those charges. she said someone would contact me within 10 days. No one did. So on the 10th day I called customer service again. Thuis time i got someone named Merdith. She said she understood my problem and would and could correct that for me right then . So she took off the shipping charge for the modem and in the mean time she talked me into changing my plan witch ran me about $60.00 a month total to another plan with unlimted long distance and faster internet speed and would only cost me $10 more a month total. i ask her then are you sure there will be no added hidden charges. she assured me there would not be. So i said fine i will give it a try. That was anything but the truth. My bill went up $19.77 more the first month and this month my bill went up even more to $83.11. So today i call again. I wanted to go back to what i had before local telephone service with no long distance and 1.5 mb speed. But I was informed by another one of your rude service rep that plan was no longer available to me at the price I had and I forfited that plan when I signed onto the other one.This is very misleading and deceptive and it reminds me of someone elses deceptive practices that currently occupies the white house. I was intentionally lied to on 10-16-13 because i was being scammed into another plan that the rep knew on that day I was going to pay more than $10.00 more for. My husband has been a long time loyal customer for 40+ years but Century Link has become a total lying company with very bad deceptive practices. Your lies are going to catch up with you sooner or later and I can’t wait until that day comes when another business comes in here and gives us better service than your company has. I and as I can see a whole lot of other unhappy customers agree. You stink! Your service stinks and your customer relations suck. You keep on messing people over and your company is going to fall and i will be so glad when the real truth about century link comes out. And no I would not recommend Century link to anyone that has other choices. Like you on facebook??? Heck no I am gone tell it like it is ..How crooked your company is and just how much you suck. I saw where there are lots of complaints about century link on the BBB and yes now there is 1 more. Also I have visted the FCC and reported you for decptive cramming and unlawfully with holding information concerning billing practices. Century Link lied to me again today. One of your so online service rep so called Shannon S says that if I take the long distance service back off and go back down to the speed I once had it would now cost me $91.75 a month. That Mr. Ceo glen Post is a rip off if I ever heard one and is nothing else by robbery. Pay more for less… Just like Obama care.

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Cindy G December 5, 2013 at 3:56 pm

And also like Rodrigo Rau Mora, we have an outstanding amount from somewhere that was sent to collections without any notice on an account that was never ours, since we had several at the same time.

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