Buffalo Wild Wings Corporate Office

Buffalo Wild Wings Corporate Office Address

Buffalo Wild Wings Inc.
5500 Wayzata Blvd Suite 1600
Minneapolis, MN 55416

Contact Buffalo Wild Wings

Phone Number: (952) 593-9943
Fax Number: (952) 593-9787
Website: http://www.buffalowildwings.com
Email: Email Buffalo Wild Wings

Executives

CEO: Sally J. Smith
CFO: Mary J. Twinem
COO: James M. Schmidt

Buffalo Wild Wings History

Buffalo Wild Wings (or BW3 for short) was founded in 1982 after friends James Disbrow and Scott Lowery were unable to find a good place to eat chicken wings in Kent, OH.  They decided to open their own restaurant and Buffalo Wild Wings & Weck opened in Columbus, Ohio.  A year later, they opened a second location in the Columbus suburb of Westerville.

The company began to offer franchises and the company took off. The name of the company was eventually shortened to just Buffalo Wild Wings but the nickname BW3 or B-Dubs has stuck.

In 2010, the company expanded operations into Canada.

There are currently over 800 locations (more than half are franchises) in 45 US states and Canada.  Buffalo Wild Wings corporate office is now located in Minneapolis, MN but was previously located in Cincinnati, OH.

{ 57 comments… read them below or add one }

TinaMarie cUMMINGS April 11, 2014 at 8:49 am

I took my daughter and her friend to the BWW in Hicksville NY after a softball game. We ordered fried pickles to start. They both ordered boneless wings, and I ordered a buffalo chicken wrap which I have gotten a few times and really enjoy. We also ordered a side of potato wedges. As well as 3 sodas. The food came out very fast, but the pickles came with out meal and they forgot the potato wedges. The waitress apologized and went to get the wedges for us. While this was happening I picked up my wrap and when I tell you there was maybe 1 strip of cut up chicken in this thing and it was stuffed with only cheese and lettuce I am not exaggerating. I actually took photos I can send to you. So when the waitress came back I asked her why and showed her my wrap. She said she didn’t know and walked away. I am not one to start trouble so I just sat there and picked all the chicken I could out of one half and stuck it into the other 1/2 of my wrap and started to eat. 15 mins later the very uninterested manager came to our table asking about the problem. I showed her, she looked at it and said, “yep that is how much chicken is in there”, but they put too much lettuce and cheese so it seems like there is not enough. So I told her I’ve had this before and it was never like this. I picked it all out and it was maybe 1 strip of chicken cut up. She offered to have them make me another one, and added “but it will be exactly the same” but the kids were done and we were almost ready to leave so I said no thank you and she walked away and offered me nothing, not even a percentage off our $60.00 bill or a free sandwich or something on my next visit. Also, I don’t know if it was because I complained, but not once did the waitress come and offer to refill our drinks which were all empty about 1/2 way through the meal. I have visited this location many many times and this is the 1st time I have ever had a bad experience like this. I really wanted to let you know because this is not very good service, the management was unprofessional and the food for me was not good. I didn’t want a lettuce and cheese wrap. If you want to reply to me you can, but I don’t expect you to. But if you would like to email me I will reply and send you the photos I took that day You can see for yourself. I never complain like this and I apologize that this is so long. But it really frustrated me and I was so disappointed since this is normally one of our favorite places to eat.

Reply

John March 27, 2014 at 4:06 am

I came in with 3 friends just for a late snack and catching up, since my good friend Nick came back from Chicago the 6 hours before our dine in. As we arrived there at generally around 11:40pm Wednesday night. This was the Buffalo Wild Wings location in San Jose, Ca down Blossom Hill Rd. We ended up going for the bar. We sat ourselves down at a 4 seat raised table. My friend Nick as I was saying earlier felt a little jet lagged due to the time difference and proceeded to rest his head on his hand. We were at the table for nearly 7 minutes before a server came up and took our order. One of my friends ordered a Blue Moon on tap and an order of the triple threat nachos. Not to mention the server seemed extremely uninterested when I asked her about the different Draft options for the happy hour, and instead of answering my question which was “does the $3 happy hour apply to imported beers as well?” She responded in a condescending tone, “all of our beers are $3-$5 depending on circumstances”. I was baffled and didn’t order anything. As we were waiting for the next 5 minutes for our server to come back and take all of our orders. The manager on duty Frank, came and approached and randomly asked us what we were doing and how’s our night. 10 more minutes passed by and still our server is nowhere to be found. Our server without even asked us to take our order, said that my friend Nick had to wake up and that Buffalo Wild Wings can not have him resting in the establishment. I then asked a different server for a status on our order, and we were entirely fed up and asked for our nachos to go. My friend Nick ended up leaving to his car because he was embarrassed thinking he was the cause of our bad dining experience. Our server brought out our Nachos to go and I gave her a $20 dollar bill to pay and waiting another 3 minutes she brings out just our change and no receipt. I complained and even the manager Frank seemed uninterested to help me with my concern. I told him about the short and horrible experience we had at this location. He blatantly ignored me when I asked for a corporate number to express my concerns and when I repeated myself he was saying how he doesn’t give out 1-800 numbers because people no one really ask for then and also that he does not know the 1-800 number. He then asked me to take the survey to express my concern there and circled the website link on another persons receipt. We then asked why it was a a different receipt and he told us that it not everybody get ms receipt with a survey. And my friend angrily asked for the receipt and we received and was on our way. Worst experience at Buffalo Wild Wings.

Reply

Genia March 25, 2014 at 12:25 am

Let me start by saying this BWW I visited last was and had to be the worse experience ever! (3/19/14,Millville NJ 08332) If it wasn’t for our server and her welcoming attitude and politeness we would have ran for the door and never looked back! Our server was this tiny girl with the prettiest smile, I believe her name was kelley but then I heard the host call her miranda if I’m not mistaken but this girl really made us feel welcomed and in fact she had us focus on what we were there for in the first place and that was for my birthday!! She was sweet and kind and did her very best at keeping us happy and that wasn’t easy being that the environment that we were in was very distasteful! The management here like in all of the other BWW were very mean mannered and just so disrespectful to their poor servers that it just had my heart go out to them! They yelled at their girls in front of customers and treated them like they were trash!!! I even saw one manager yell at an employee for asking for help and that just blew me away. I was so set back at what I’ve just witnessed and to think that these girls bust their humps cleaning tables,doing extra work to keep their restaurant up and going and to get distorted by management all for shity ass pay can only make you wonder why!? So my husband asked kelley/Miranda why does she stay at a place where your hard work and dedication wasn’t being appreciated and she simply said ” I kinda hope for a change here cause I really love what I do here”… She was the reason we stayed and actually enjoyed ourselves. I would come back again because of her, oh and yea the food too cause let’s face it the food is Great! But the rude and ignorant managers gotta go because they are putting them girls thru sooo much bs! Someone can only take verbal abuse so much to where it’s enough and something has to be done.. LAWSUITE maybe.. We just wanna share our experience and hope that this BWW gets it together and losses their bad apples because it’s bad for business seeing employees getting treated like slaves! As for my beautiful server, Kelley/Miranda.. Thank you for being Great!! You were terrific!!! You are very good at what you do and that’s making your guest feel appreciated:)

Reply

Paige March 22, 2014 at 3:03 am

Hi,

I have been an employee at Buffalo Wild Wings for over a year now. I called the administrator about ten months ago asking to reset my ESS password because my account had been locked from so many failed attempts. I never received a call back still to this day. I am wondering if I could get my account password reset because calling the administrator as it instructs does no good.

Thanks.

Reply

Tiffany March 28, 2014 at 12:02 pm

I’m in the same situation right now at this moment. Can anyone help??

Reply

The Prophet March 21, 2014 at 5:32 pm

You have something seriously wrong in your Polaris Store when management can verbally abuse employees to the point that customers can witness and hear it. Very unprofessional conduct is occurring at that location by some of the folks in charge…I think I’ll be going back to Quaker Steak for my wings from this point forward.

I thought it was just a one time thing, but the last two experiences with that restaurant have been less than pleasant. Seems to be a Central Ohio problem, because as I have asked around, I am finding that what I witnessed is not uncommon throughout the region. Must be a cultural thing in these stores. What a shame.

Reply

amber March 9, 2014 at 7:28 am

I would like to know why we as servers are not allowed to take breaks required by law IN LAS VEGAS N,V working 6-8 hours? And how are they getting away with this? We have managers and other severs that can cover for a 10 min break at the least.

Reply

Bailey Anne Messmer March 1, 2014 at 10:32 am

I believe the Buffalo Wild Wings to start on tonight at 5-7:00 A.M.

Reply

Bailey Anne Messmer March 1, 2014 at 10:30 am

We eats the food.

Reply

Bailey Anne Messmer March 1, 2014 at 10:31 am

Is that all girls and my family can give?
That’s right.

Reply

Angelo February 24, 2014 at 7:20 pm

I’m recently a employee at the North Lake location in Charlotte, NC after being transferred from the Steel Creek location. I’ve been waiting on my employment folder since I transferred three months ago. Before transferring I decided to fill out my WCT booklet and test. After finishing I gave it to the General Manager(Tony) and never received any data on it. All this took action at the Steel Creek location. Now I’m here at the North Lake Location and still no updates on anything on what I’ve done at the other location, my folder is missing from what I know because after talking to three manager at the store I’m at now and going back to the other store getting the same thing repeated to me. Today is Monday Feb 24, 2014 and still no folder and two days ago one of my managers told me that in the system that I’m not transferred to their store, so I don’t understand that when I’ve been clocking in on their screen. I really hope it doesn’t effect me in the long run.

Reply

Upset employee February 23, 2014 at 4:57 am

I am a server and team member of the Parkersburg, West Virginia store. Recently, we hired a man to become our new general manager. Let me just ask, how is this man still employed with B-dubs after several corporate complaints? He is extremely rude to our guests and the most unprofessional manager I have ever met. I take pride in my work. I love my job and everything that I do. It really pisses me off when I have a table of regulars who visit with us at least 2-3 times a week and they feel as if they are unwelcome due to hostility and rudeness of our general manager. I want to keep guests coming in not push them away. Not only is he treating our guests bad, but our team as well. There are employees of 5+ years ready to leave this company because of him. Lets fix the problem in this store and not cause a bigger one. A happy place makes the money, not the man who’s power hungry.

Reply

Danilo Marquez February 12, 2014 at 11:21 pm

I went to Buffalo Wild Wings, Inc, today on 02-12-2014 at 2:25 pm, among several times in the near past, as I even waited in line the day before, “The Grand Opening” as a Happy customer and because I know the Mayor of Carson, Mr. Jim Dear, and as my father, Mr. Jesse N. Marquez Operator for a, Coalition For A Safe Environment for the South Bay area. Mr. Dear and my father are close friends and supporters so I followed. I love chicken wings, and met my cousin for a quick brunch. For the second time in a two week period in my account showed it was charged twice the same day. I then asked General Manager Jimmy about it and provided receipts to him and questions. At first he wasn’t sure why and said it was, “My Bank” Chase bank that’s at fault, “NOT US”, so I said Ok I’m not in any way denying you and I don’t want a refund or my money back,but why does my bank account show its charged for more, then I showed Jimmy on my phonemy account and he looks at it. He insisted it’s my bank chase and its no big deal my bank Bank of America does the same, it’s no big deal I just didnt trust his word. So I said let’s go walk to Chase bank together,since it being in the same plaza as the restaurant. We then walked to Chase bank together and waited in line for the bank teller. I feel he didn’t think I had the guts to do it and stick with it. Finally, we went a bank teller from chase, swiped my info with gm by side went through transactions together, and then the bank teller said they don’t hold a percentage, or open account or keep it open in case you want to tip, like Jimmy literally told me and that he insisted its the banks fault. The teller then said the restaurant is the only one who can overcharge, charge back or charge twice. Then the teller said 10 something was charged on tuesday which was true, but today was weds. When Jimmy said I was wrong, then blamed it on me and then on the bank. Later he said, I’m banned and going to call sheriff’s because, I was serious and was determined to solve the problem. Later on, he changed his mind and then said I’m more then welcomed back, but who would go back after that. I then said I’m here just to find answers and I don’t want any problems. After it was done and set, Jimmy was wrong and wanted to buy me a beer to ease the pains. In reality he just couldn’t face the pressure and was wrong, every one knows the customer is right and if im wrong deal with the problem in a business matter. He just didn’t want me to call Corp. I’m just fed up of being walked over. I have Video proof, receipts, and spoke with 3 managers. I have video proof to provide asap.

Reply

Renee February 10, 2014 at 9:30 pm

I walked into BMW with my 3 children and eldery mother. We was having a family dinner. First the waitress was rude. Then the manager told us he refused our services. I never in my life had ever experienced discrimination in my life. I was told reason we had to leave was because we are causing an health issue cause we are Black. I was like what came I have a black shirt. He says no cause we black. My children were very hungry we had a long day. He’s not knowing what kind of day we had after being in the hospital for 2 weeks with my children. I really didn’t need to hear that comment. I was so embarrassed right in front of my children. Now I have to go home to explain to my children what this man had said. If you reading this. Please stop the racism, discrimination I mean are you guys tired yet cause I know I am. No one should be treated like this everyone deserve respect and should allow to be invited any where to eat plus I was paying. This is so sad for my children, mother and myself. This was our first time being here too. I will never especially as our first time visit ever come to this place again.

Reply

The Prophet March 21, 2014 at 5:35 pm

I don’t believe this post for a minute…if that really happened, why didn’t you sue for discrimination. What a load of crap. And how could you be “having a family dinner” if services were refused? Please. If you are going to make up a story, at least be good at it. Pitiful.

Reply

Nic February 5, 2014 at 4:12 pm

I work at bww in Edmond Oklahoma, and I have to say our managers are complete crap. And the truth is we only have to good managers who understand that most of us servers are in college. The other 3, Blake, Kyle and Phil, however do not understand and now are saying that if we can’t come in to work on the day because of either school or the weather that we will be fired on the spot and there is no point in us even coming back. They have fired 2 good servers so far because of the weather and it takes a toll on the rest of us having to work rediculous hours. Alex and Brittany are the only ones who are really even believing us employes at this point and pretty soon the rest of us are just going to quit. I personally think this needs to stop before it gets out if hand. Some of us don’t live close to work and it jeopardizes our jobs. Something needs to happen soon.

Reply

anonymous January 24, 2014 at 5:31 pm

How is it I am completely qualified to be server but because my husband works there they did not want to hire me. But they hired two people who were in a relationship. They told me they didn’t hire me because they didn’t want drama with a married couple but they think it’s going to be less drama in just a regular relationship?! In a marriage there’s more trust so it makes no sense to me. The girl who did my interview wanted to hire me but the manager did not want to because of that issue. Yet the manager hired boyfriend and girlfriend. Isn’t that against his own dumba** rules. Defiance Ohio bbw makes no sense at all and they’re all dumb. Maybe if they would stop buying drugs from one of the cooks they would have more brain cells!! If nothing is done about this I will happily come after them with a discrimination case! (:

Reply

Jess January 23, 2014 at 11:51 am

Also maybe random drug test would be ideal. A few girls sell pills to each other and the kitchen staff deals drugs to employees as well as people that come into eat. The one manager knows half the staff comes to work high and could care less. We ate there the last time and half the staff was tripping. Former employee at the Dothan Alabama Buffalo Wild Wings

Reply

A concerned customer January 11, 2014 at 9:05 pm

The douglasville Georgia store has a manager that sleeps with the staff, comps meals for his stripper friends late at night, smokes on the job and does some things after work that would get him fired if the corporation randomly drug tested. Nice job bww

Reply

sandy December 31, 2013 at 2:22 pm

Apple Valley MN. Last evening, my mother and I stopped by the restaurant about 4 pm to have a bite to eat and see if her grandson may be working. She had not seen him for awhile and thought it would be nice to see him since we were in the area. My mother is eighty years old and disabled. She is not able to walk great distances and does have some issues with hearing. When we came in, your hostess ignored us. I asked one young lady if she knew if “the grandson” was working. As she went to check the kitchen for us, my mother saw two empty tables near the door and sat down. A very lovely young lady, I believe she said her name was Tay, told her she could sit there and gave her menus. I joined my mother after learning that “the grandson” was not in currently. As we passed the time discussing the menu and options, it was soon obvious that no one had been by the table to serve. I caught the attention of the hostess and waved her over. She opened her mouth and said these words ” who said you could sit here?” and started to say that we would have to sit elsewhere because she didn’t have that table open…..Another server was standing behind her, and I asked him directly if he would wait on us. He immediately agreed. I rebuffed and ignored the rude insolent tone of the hostess which sent her off to her podium. I understand staffing concerns, I understand if this was an entire section closed off- this was the first table inside the door. The only other table open and apparently “closed” was the one right next to it- which was subsequently filled within moments. I do not understand for the life of me, how this young lady thought she was acting appropriately, I believe her name to be Austin. I do not understand how any type of restaurant could operate in this manner on what appeared to have been a busy football afternoon. That young lady should be made to attend sensitivity training to be able to continue in that position. People joke about the “Mean Girl” attitude- well, its alive and well represented in Apple Valley MN by Miss Austin. She needs to find a job where she can spend all her time flirting with men instead of dealing with the general public.

The server, Christian was friendly, attentive and was tipped accordingly The food was delicious and as ordered. I have no complaints based on the food.
The blaring sound on all those televisions was overwhelming. I still have a “bad taste” in my mouth from this visit to your establishment, and grandson or not- it will probably be my last. I apparently am not the only one with same complaint. Check out Yelp reviews for your location.

If I want to make sure Buffalon Wild Wings sees my complaint- I have to “like” the company on facebook??? Fat Chance. Letters will be sent.

Reply

Lindsey T December 29, 2013 at 3:20 pm

We visited the store on Brown St. in Dayton, Ohio. When we first ordered, our server casually mentioned that the manager was not very good. I had the ultimate nachos and they tasted horrible. The food runner ran the food and the sever never came back. I had to stop the manager, Jeff, to inform him that I didn’t not like my meal. He asked if I wanted to try something else and I said “yes, I need a menu”. He did NOT return ONCE to bring me a menu or to check up on me. The server came back several times, refilling waters but never spoke to us. The manager stood several feet from us for the rest of visit and I repeat, NEVER came back to check on us. I have worked in the restaurant industry for many years and that was terrible customer service.

Sent from my iPhone

Reply

Jessica Mckenzie December 2, 2013 at 3:53 am

Let me just begin with saying my family as well as many of our close friends have always had great experiences with Buffalo Wild Wings however we were very disappointed in the service we received today. My husband, our baby and 2 of our friends came to the Buffalo Wild Wings in Calgary Alberta for 3pm on Sunday December 1st, I noticed there were only a few tables in the restaurant section although the bar section seemed busier, I also noticed all of the wait staff seemed to be standing around watching the games and talking to each other now I have worked in the restaurant industry as staff, manager and owner for over 20 years and staff standing around is a big no no in my books ( I don’t enjoy paying people to stand around when there is always something to do in a restaurant). service at the beginning of the meal was adequate the our drinks were slower but I figured it was due to the busier bar so I thought nothing of it. All four of the adults had ordered appetizers and a meal, the appetizers came out one by one with several minutes in between and the fourth came out with the meals by this time all 4 people needed our drinks refilled but the server left too fast for us to be able to ask for them and she did not return to do a quality check on the meals at any point nor did she return to ask about drinks. Half way through the meal we were very thirsty and our drinks had been empty since before we finished our appetizers however the server had not back, we were seated close to the service station and could see the pop machine so we literally got up and refilled our pop ourselves and NO BODY noticed despite 3 staff being in plain sight and still no body came! Until another server came and asked if we were done with our ketchup but then quickly left again. At this point even though the food was great as always I was so disappointed I decided to finish my meal at home where I could at least enjoy a drink with it. So I set out in search of a manager and explained the situation, he said he would take care of it and then walked away. The server came back with out saying a word to the table set down a pop refill for one person at the table and walked away! After that neither the server nor the manager came near the table until we started piling the dishes indicating we were finished. We eventually got our bills but we were all extremely disappointed in both the server as well as the management. As a restaurant owner I understand that you can’t please everyone and situations happen that are outside of peoples control however I made a comment on my Facebook page about the service and apparently at this location this is not uncommon for this type of service. I am not making this complaint for any other reason but that I suggest someone explains to your staff the importance or customer service within the service industry. Thank you, Jessica Mckenzie

Reply

Meghan Martin December 1, 2013 at 11:34 am

STEVEN PEAKE in RICHMOND KY was as rude to my family and the KENTUCKY STATE POLICE last night as I have ever witnessed a manager of a restaurant be. We had a phone stolen by an employee and were in the restaurant for over 2 hours trying to locate the phone which we could tell on the find my Iphone app was still in the restaurant. The alarm to locate the phone had been turned off twice within 15 minutes and the phone had been switched from ring to silence as well. The hostesses and waitresses all of whom we know from frequenting the restaurant were having to apologize for how rude and disrespectful their manager was being. He was not too rude, just not helpful, until the girls shared with us there were cameras and since there had been several phones stolen lately all they had to do was check the cameras! So we asked about the cameras, Mr. Steven Peake at that point flipped out! He refused said how were we even aware there were cameras? There were not cameras in our area of the restaurant? And then proceeded to kick the state trooper and his wife out of the restaurant that was not in uniform. Told him he was not talking to him due to him not being in uniform and how was he supposed to know what his badge meant he could be anyone! We continued to monitor the app that still was showing the phone was in the restaurant. At that point a uniform officer had arrived and told the manager he did not have a choice but to let him see the cameras, he was still being hateful, cursing, and making a way bigger seen than needed to be. At one point I told him he needed to stop talking he was acting crazy and sounded crazy it was really not that big of a deal we just needed all the info in the phone we were not upset or angry, just needed to find the phone since we knew it was still in the building. At that point when the uniformed officer went to the back with the manager we set the alarm off again as we had been doing periodically for an hour and all of a sudden the phone moved on the app, and the alarm starting beeping!! It was found 2 hours later in the hostess stand 5 feet from where we had been standing for 45 minutes! Needless to say whoever the BWW thief is they are good as they slipped it inside a menu and placed the menu inside the hostess stand as the KSP showed up! STEVEN PEAKE you should be ashamed of how you treated customers and the way you talked to your employees that were actually trying to help. We will be contacting headquarters and filing an official complaint. As for the KSP officer I’m sure they will handle BWW and their so called manager as they see fit. And we will never again dine at a BWW!

Reply

Katie November 12, 2013 at 11:07 pm

If you don’t go out and drink with your manager/sleep with him, you get no hours! Absolutely DISGUSTING management at the BWW in Olympia, Wa. I have been disrespected and embarrassed by my manager, Brian, in front of guests. There are two girls that go out with him to the local bars every week (and sleep with him from what I have heard, however, I have no proof) and they get overtime almost every week, while the rest of us are lucky if we get 10. Once I voiced my opinion to my GM and assistant GM on various issues at the restaurant, I was cut to to 10 hours, 5 hours, 3 hours and eventually no hours each week. I am trying to get unemployment to make up for the fact that I haven’t been scheduled in three weeks and now hey are disputing it! Terrible management!

Reply

Terry Moldenhauer October 28, 2013 at 5:56 pm

I was at the Buffalo Wild Wings in Iowa City, Iowa on Saturday October 26th. After having several beers and dinner I asked for a cup of coffee and they informed me that they did not serve coffee. This is the first time in my life I have been to an establishment that server alcohol and did not serve coffee. I am shocked and appalled that they did not serve coffee.
I had to leave my guest and walk a block away to the local Starbucks, buy coffee., and bring it buck to Wild Wings. This is totally outrageous.

Please explain to me why they do not serve coffee.

Thank you in advance,
Terry Moldenhauer terXXXXX@yahoo.com 216 224-XXXX

Reply

katy March 8, 2014 at 12:55 pm

probably because it’s a sports bar,not a coffee shop. I’ve never worked at a bar that served coffee.

Reply

Charity October 19, 2013 at 1:35 pm

I have been trying to get my ex bosses boss number for a weeks now. I worked at the b dubs in Hobart In and there is a huge problem there. I am talking to my lawyers about the manager there. I need someone from high up to talk to me. I was so embarrassed and disrespected by my ex manager. He yelled and cursed at me in front of guest. I am also not the only one he has done this to. So many of the employees there want something done about the management, but cant get anything done because the GM at this store saves the company so much money. That is BS. I loved working there all the severs/cooks/bartenders/ and some of the management really got along and showed real team work. I really hope I hear back from someone cause its sad that ever since this one manager came here.

Reply

Stacey September 20, 2013 at 11:05 pm

My 17 year old son was just at your Frankfort, IL location. When he went to the counter for change, while waiting to sit down, he gave the girl a $20.00 bill. The girl gave him four five dollar bills and one hundred dollar bill. Him seeing her mistake walked back up to the counter, the manager was standing there as well, he showed her the money she have him and handed her the $100.00 bill back. He pretty much saved this girl her job and did not get even a thank you from the girl or the manager, something that at least the girl should have said as if this would have happened with someone else, they probably would have kept it. We frequent that restaurant, I was not with him tonight, but we will not be anymore. Plus I have posted on Facebook the story and for my friends to do the same. Something as easy as a “thank you” is apparently unheard of at this location. So disappointed.

Reply

John October 16, 2013 at 12:25 am

Stacey, the poor server and the manager were probably petrified at the error and neglected the courtesies. I bet they were pretty thankful.

Reply

Vinnie September 18, 2013 at 2:33 pm

I went to eat dinner with friends and family I paid my bill which was 40.00 and I tipped 6.30 well two days later I discovered that they added an additional 73.00 dollars to my bill because someone else didn’t pay I don’t know how other people bill became my responsibility I’m so irate that the waiter didn’t do his job and now I’m being told to wait for a manager to get a hold of me I tried coming to this sight and found corporates number which has not helped so I don’t how this is going to be resolved Vinnie, Tucson AZ . #5202405339

Reply

Kathy September 17, 2013 at 9:57 am

I took my Boyfriend to The Buffalo wild wings in Omaha off 76th Dodge some where around there, First we ordered wings the Wings were not even hot. I had to have them take them back the sliders we not warm we got the cheese burger and the chicken not worth the money at all I called the Manager who told me he would look into this and call me back. He never did I am not Happy at all with the Food or the Manager not calling me back

Reply

Scott January 23, 2014 at 11:46 am

I just want to point out to you that no corporation is going to take your complaint serious. Your complaint is compiled with grammatical errors, capitalization errors, and has run-on sentences. I had to read it twice to understand what you were saying. You sound very uneducated, therefore a manger of this restaurant is going to assume you are full of it and completely ignore your complaints. Why is the word ‘food’ and ‘happy’ capitalized in the middle of a sentence, but you failed to capitalize the name of a corporation, which is a proper noun by the way. This tells me you probably just want a free meal because your cheap. This complaint looks like a first grade student wrote it. No joke.

Reply

Renee April 15, 2014 at 2:27 pm

“You’re”

Reply

Sarah Morris September 16, 2013 at 11:29 am

I want to let you know how horrible my experiance was here. I always want to go to buffalo wild wings because I love the different wing sauces and good selection of beer. Haven’t been here in well over a year or so. My boyfriend never wants to go because he said how bad of service they give. Came for the Mayweather fight. Now I know it was a bad time to come and judge a place on service. There is a difference however in bad service and down right rude and ghetto. There were two managers. A white older man, larger in size. And then a middle age African American. Because of these two managers… We will never dine here again, it was shocking how awful we were treated. I’m sorry I work for an upscale hotel in Newport beach and I don’t act as stuck up as these two managers who work in palm dessert at a lower end food chain. I asked a simple question about how I can get in line for a seat in the bar and he acted like I was an idiot and laughed at me. We dropped a lot of money and I don’t deserve to be treated like that. We wanted to leave and tried to exit and the African American was to busy watching the fight to say have a good night or thank you for spending your money here. Who watches the game when you are working? Must be nice. He made us walk all the way around to another door while he slouched up against the gate and watched the end of the fight and chatted with another guy. He acted like a gangster and tried to intimate us, we will never dine with this company again. Disgusting. I will never done again at any buffalo wild wing Resturant. I will also make sure every person I know here’s how awful they are. Hire better management. Have pride in your work. It’s so sad that no one cares about who they are hiring.

Reply

Sandra August 26, 2013 at 2:21 pm

The management at the BWW on 5411 and west 1604 San Antonio, TX was terrible. Most unprofessional establishment I have ever worked for.

Reply

Eduardo E Budanauro August 6, 2013 at 2:50 pm

It’s abundently clear to me from my experience this afternoon and the comments posted here that there is an inexcusable lack of managerial accumun from the top down at Buffalo Wild Wings. Poor service in the new Santa Fe service, no eye to detail, no floor management or leadership. I will never set foot in this location ever again.

Reply

kirsten July 29, 2013 at 3:55 pm

I worked in Visalia California, and iv never seen such an unprofessional environment. When I had first got the job everything wad going pretty good until I got to know everyone. It all started when I got a cold soar and my managers started telling my fellow co-workers that “she has the herps” or “don’t stand to close to the cake because I might drop my herps in it” also one other manager had picked up a lime off the ground and threw it at me while laughing and making fun of me because I screamed. Another manager had gotten so childish and asked me to get 10 buffalo circles so I came back with 11 and then she was accusing me of faking them all. And this isn’t even half of it. One day I was just so uncomfortable I came in for my shift and just quit because I could stand working with my managers anymore. After I quit the law states they have to give me my check after 72 hours of quitting. A week and a half later they put it through direct deposit but put it on hold until the next payday. I would never recommend anyone work for buffalo wild wings they are unprofessional and extremely childish.

Reply

Anonymous July 25, 2013 at 12:15 am

I worked at the location in Calgary, I loved working there, people were amazing and 1 manager was extremely professional. But the main managers, well… I have never truly worked in an environment that had favoritism. I would try and work my ass off, but would still get shit on for well nothing, then i would watch employees not show up for shifts and nothing. I had one shift where i thought i had someone cover it but last minute changed their mind and i couldn’t go in, well after that they had me on the schedule for 2 weeks but no shifts and then completely removed me. They have done it to other employees as well, it is not a professional way to go ahead and make business and i will be making many complaints. As I made a mistake, and yes it happens but when i watch many other employees just not show up but still are there it is unfair. If you want to fire me, go ahead. But do it professionally, it is a business not high school. If you can’t do that simply, maybe you need a new job.

Reply

Anonymous July 25, 2013 at 12:16 am

And also, they didn’t bother to tell me. They told other employees that they were just going to fire me. The fact that i had to hear it coming from several other employees, absolutely childish.

Reply

Anonymous July 3, 2013 at 9:05 pm

I work at a location in Ohio. Long story but I have never seen such unprofessional behavior by management and employees for any place I’ve worked. My last employer loved me, knew I worked hard, I got trained to work every area of their store and was begged to supervise an area after they had lost an employee which I got a $1 raise although every other supervisor didn’t receive raises for being promoted to supervisor. I got things done and was fast and accurate at my job. I started to work at Bws and I was the only girls in the kitchen over a year ago now. I got around 20 hours or more sometimes. First few months a manager didn’t write an accident report for when I chopped the tip of my finger off. After that he tried to write me up multiple times, the first time tho I didn’t agree I signed anyway. A few more times and I complained and they eventually got thrown out. A couple months ago I was wrote up again for not doing an out but when I talked to the other guy I’m the kitchen and asked what it was I missed or did wrong he realized how it was a complete misunderstanding and was sorry it got me wrote up. Now about a month ago rumors went around that I started working at a club and I called off one night with a doctors excuse but what I came to find out the next time I went in was that this same manager had gone back into the kitchen and started blasting and making jokes about how I probably take my clothes off to make money at this club. Another kitchen employee started going off on me for getting stuck there the night I called off and screamed “why don’t you go take your clothes off!”. The fact was I would’ve felt different had just been employees talking but a manager blasting me like that was absurd. Out of line, no question about it. It was no ones business that I worked at a club or what my position was at the club. I certainly didn’t tell anyone about it but it had leaked into that place from outside sources. Results of living in a small town and other people who work at the same club I do. I sent a message to one the managers who left but she had forwarded it to our general store manager and I expected there to finally be consequences for this manager. My hours got cut to about 6 hours a week and come to find this manager is still there and I don’t believe anything was done but maybe a talk with them. If you ask me I would’ve thought this manager should’ve been fired or at least suspended for a good time period for misconduct or technically we could say sexual harassment. I know that I’m trying to be pushed out of my job there and am lucky they even give me a few hours a week. But I’m blown away at the behaviors that just slide on by with no consequences. I just can’t believe it. I’ve been trained in that club to take every law very serious. It is a respectable club compared to some. There is no tolerated “funny business” so I hate the thought that I am being talked about in that place to the possibility that I’m working in a club that prostitutes or does anything out of line. That club taught me well in the laws and the fine lines of the business. I know its not a necessarily respectable business… bur It’s upsetting that I can be so misrepresented or talked about in a place I used to feel comfortable at. Now I hate the place and it angers me that that can be considered acceptable management! Unbelievable!

Reply

joe formuso May 2, 2013 at 11:58 am

Hi my name is joe formuso from toronto ontario i have been 3 times to your new location on majormackenize drive just east of weston rd my experience was very bad with the service and how little the quanties on the plate for example i ordered grilled chicken sandwhich with sweet potato fries and came 1 hour and 10 minutes later and 5 fries on the plate,the place is great for sport fans like myself who love to go to sports bars and enjoy the atmospehere that you have at buffalo wild wings but my experience all three time i went on leaf hockey games the place was busy but the staff and managers look like they had no clue how to handle the busyness and i live in richmondhill and drove 20 to 25 mintues to enjoy a night out for dinner with my family and the service and food was sub par but i love the setup of your establishment and all 3 visits we waited 1hour and 10 and 1 hour 30 min and 55 min not expectable if you want your clients to come back and support your establishment for more info please feel free to call me at 416 7384847 or email at joeformuso@yahoo.ca

Reply

Brittney April 30, 2013 at 3:20 pm

Worst management EVER !!!!!!

Reply

ADRIANE LOGAN April 22, 2013 at 3:22 pm

I Went to Buffalo Wilds Wings in Pensacola, Fl with a co-worker to catch the Knicks-Boston game saturday 4/20/2013. After me and my co-worker ordered our drinks I was apporached by the General Manger and asked to provide my ID,i provided my ( Military Retired) and was told i did not look my age which is 43 i was with my co-worker who is 14 years younger than me, was refused service also, so i went to my car and got my Florida drivers license and social security card, and showed the Manager and was still refused service, and she stated again i did not look my age. I feel discrimiated against and humiliated after supplying 3 forms of ID. lawsuit is what i am now pursuing.

Reply

Jo Jo March 26, 2013 at 7:43 pm

I read an article about a Buffalo Wild Wings store in Virginia that refused to serve police officers in plain clothes because they were armed. How silly!
Your company should be ashamed.

Reply

Brayden Edgar March 26, 2013 at 1:09 pm

This is regarding my W2. I was never sent a hardcopy, and the Buffalo Wild Wings I worked for in Oklahoma never got back with me. I need it ASAP and need to know how to get it.

Reply

William watts March 9, 2013 at 5:43 pm

I work at the bww in monona wi. Im requesting my payroll check stubs for Dec.2012. I can b reached at:(608)5209826

Reply

YVONNE March 5, 2013 at 4:53 pm

I LOVE UR WINGSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Reply

Michael February 16, 2013 at 11:25 pm

This was on 2/16/2013 6:37pm MST at your Grill and Bar #0190 10090 Grant Street, server was Jacobs. Order # 20033 This was a call in order wait time was 15 to 20 minutes…OK not a problem. I get there in 25 minutes, Jacob ask me if I have a phone in order and I say Yes I do! My name is Michael and he proceeds to tell me did you order 50 wings and I say NO! he keeps telling me the order… and did you order with that and I say NO that’s not me! and he keeps telling me about this order and finishes, I say NO THAT’s not me…He says You didn’t order 50 wings, AND I WILL SAY THIS AGAIN NO THAT’S NOT MY ORDER!!!!!!!!!!, OK there’s 2 orders for Mike. Then he told me the right order. The place was busy I will admit but not listening to someone is ridicules! So 10 minute later he brings out my order….You have 50 wings and I say for the fifth time NO THAT’S NOT MY ORDER!!!!, Oh wait I’ll get your order…….He brings my order out and hands it to me , not checking if it’s right or not and walks off, OK I’ll take his word….Wrong thing to do!! I get home and Both my order and my wife’s order have NO sauce on them, Just cooked wings! We call the store, wait on hold for 20 minutes and three people ask for our order. We explain we are waiting for a manager all say OK and put us on hold again. The third person came on line and asked us for our order and we told them that we need to talk to a manager and can you have them call us being we have been on HOLD for 20 minutes they took our Name and phone number and we never hear from ANYONE from this store. We ended up throwing away our wings being we didn’t have enough sauce to do anything with and going to one of your competitors and they made our wings without a problem!!
BOTTOM LINE YOUR SERVICE SUCKED!!!!! This isn’t the first time I have had crappy service here either!! it’s sad that we have to pay twice to get a good meal. VERY disappointed in Buffalo wild wings!!!!!!
Michael

Reply

Dave McGarry February 10, 2013 at 6:49 pm

I have eaten at B-Dubs across the US and they all have great wings, but tell them how you want it done. Don’t expect xtra crisp wings and don’t tell your server. The Restaurant has great Mgrs and employees and cook my food the way I like it. Very clean establishment is great as well.
If your ever in Robinson Town Ctr, Pittsburgh Pa……you have to go!

Reply

Richard Hundley January 31, 2013 at 8:50 pm

To:
CEO: Sally J. Smith
CFO: Mary J. Twinem
COO: James M. Schmidt,

After reading the comments above it sounds like BWW’s has a management problem in many stores across the nation, including the one I am about to inform you about in Moore, OK. My daughter worked there only for a short time because she said the managers yell and disrespect the employees. She tried to pick up her check on payday and the manager said they couldn’t find it come back in a few days. My daughter went back to get her check 5 days later and they said they lost it, come back in a couple of days. It’s 11 days later and I go to pick up her check and the manager said he looked for it but couldn’t find it. He said the Gen. Mgr. will be in tomorrow between 2 – 4pm and gave me his number. I called the number and BBW answered the phone. I asked for Josh the GM and they said he was busy. I asked what store I was calling and they said the one I had just walked out of. The manager then took the phone and told me they were very busy and Josh couldn’t talk to me. I said no problem I will go inside and get him myself. When I asked for the GM and the manager the person at the front counter said they were not coming out, they stayed in their office till I left. I don’t have the time or the gas to waste on chickenshit managers like these. My daughter worked the hours you wanted and all she wants is whats owed to her. My name is Richard and you can reach me at 405-824-9616.

Side note: It would be nice to see you on the undercover boss TV show. I bet you and everyone else would be amazed at what you would find.

Thank you.

Reply

The Prophet March 21, 2014 at 5:39 pm

Love the side note…maybe some “undercover consumers” should start recording their experiences in B-dubs!

Reply

Susan M. January 23, 2013 at 11:26 pm

To:
CEO: Sally J. Smith
CFO: Mary J. Twinem
COO: James M. Schmidt,

I am writing to you regarding Jim, the General Manager of the Buffalo Wild Wings located in the Broadway Mall in Hicksville, New York. I, as well as others have witnessed his unprofessional and abusive behavior toward his staff. He is continually insulting, criticizing, using vulgar language, belittling, rude, and downright embarrassing his employees, many times in front of customers. He has brought them to tears, created depression, health and psychological problems upon many of these employees. What he is doing is, number one, illegal, number two, reprehensible. This particular restaurant has continually treated its help like trash; therefore, most of the employees do not stay. I am writing to request that someone takes action against this type of behavior, and punishes or fires those that are perpetrating these acts. If not, a lawsuit will be filed against the corporation as a whole in a class action suit. My attorney has advised me to allow you to revamp and rectify this situation before initiating legal action. I will be keeping tabs on the changes, or lack thereof. I have connections with people either currently or previously employed there, and I will not hesitate to stand up for them. I also have a well-known and respected Civil Rights attorney ready to pursue this matter. I suggest some changes are made very quickly, especially since this entire corporation is known for having these same issues in your restaurants throughout the country, so a class action suit will not be in your best interest.
Thank you,
Susan M..

Reply

Arnold Dahlberg October 24, 2012 at 3:05 pm

To whom should I direct a request for BWW’s participating in a local ad
for a school ball team?

Reply

Stephen October 20, 2012 at 11:58 am

Our family just tried your experience last night at the new location in Puyallup. I realize they have been opened less than a week and are just blasted with customers. This was very similar to Sonic burgers just up the street. Sonic had to use a parking lot adjacent for over a month just to divert cars…now the “excitement” is over and they do just OK I expect as I drive by it all the time. Here is why I am making this comment….to try and help your restaurant not become one of them, you may consider this bit of advice I tried to give the manager last night ( what do I know I am just the customer right?) but we sat in the bar and as I saw every table around me yelling to try and communicate…witnessed and heard the wait staff getting hoarse, not able to even hear ourselves speak, I suggested to the manager that they turn the music down. He said he would go listen to it and he did…I di not notice a difference. I did notice a sigh of relief with approx 5 tables around me and the wait staff when there was a lull in between songs. We got out of there as soon as we could. Have you ever considered lowering it down a bit? I work in the fire service and we stay away from 95 decibels if possible or we wear hearing devices. I bet it was way louder than that. Keep it loud but make it so your staff can service and your patrons can enjoy the experience. I could not get someone to get me a side of sauce for over 14 minutes…I can yell with the best of them but not a great outing. We can try it again but just apprececiate if you consider it. Our wait staff (Kelsey) was awesome and she really came through in a tough time. Puyallup store. Thanks for listening.

Reply

Paul Rosendale October 5, 2012 at 9:18 am

James M. Schmidt, COO,
I wanted to inform of you of my recent exeperiences at our BW3s located in Springboro, Ohio. Since Corporate has taken over, the service as been terrible. I will be honest and tell you it is not your servers, or your bartenders or waitresses, it is simply the management. The management at this Springboro location is absolutely terrible. They have no clue how to run their stores and they are losing customers, and we have been going to this BW3s since it opened. I have been NOT seated because the “kitchen is backed up” on several occaisions. Seat me anyway, I will have a drink. I have been told if I chose to sit outside, I will have to order my food at the counter, “nobody will wait on us”. I have seen the dining room open with 6 tables available, but told I have a 30 minute wait. Why? Please train you managers at this BW3s, they are bad. Very poorly managed. Thank you in advance. Paul Rosendale 937-603-XXXX

Reply

sherry November 1, 2012 at 1:57 pm

Oh hopefully you never go to the BWS in Huber Heights Ohio! Talk about bad management! I have 2 kids of mine working there and they are totally disrespested there! I raised them to work hard and do your job and never let anyone tell you your not good enough! But management there tells other employees how they suck and how they plan to send em packing! Not company standard. They have been cut down to 11 – 17 hours a week from 30 + and new hires who call in get all the hours and raises and promotions while they get shit on! Corporate has no idea how some of these employees are being treated! And they are the workers! Sad very sad!

Reply

Jess January 23, 2014 at 11:48 am

The Bww in Dothan Alabama has terrible management . The bar manager is rude and I’ve heard him say some nasty perverted comments to the girls. I’ve seen the one married manager in the parking lot at Popeyes getting it on with a waitress, the other manager goes out and parties with all the staff. We get nothing but bad service when we go in there, the food has become nasty and they have lost a ton of customers. So much drama at that bww. We are not from this small town but could tell you about half the town just by trying to eat there. Corporate needs to take undercover visits at all times of buisness hours they would be horrified they way they get represented.

Reply

Leave a Comment

Want to make sure Buffalo Wild Wings sees your comment or complaint?

Share your experience to get more attention:

Previous post:

Next post: