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Best Buy Corporate Office

Best Buy Corporate Office Address

Best Buy Co, Inc.
7601 Penn Ave S.
Richfield, MN 55423

Contact Best Buy

Phone Number: (612) 291-1000
Fax Number: (612) 292-4001
Website: http://www.bestbuy.com
Email: Email Best Buy

Executives

CEO: George L. Mikan III
CFO: James L. Muehlbauer
COO: Michael A. Vitelli

Best Buy History

Originally founded in 1966 under the name Sound of Music by Richard Schulze and Gary Smoliak.  Located in Saint Paul, Minnesota, the store focused on specialty audio equipment.

In 1983, the company’s name was changed to Best Buy and the first superstore was opened in Burnsville.

In 1985, the company went public.  The company expanded quickly in the US during the late 80s and 90s.

In 2003, there were 600 Best Buy stores nationwide and the company began to expand internationally.

In 2008, the chain opened its 1000th location in the Mall of America.

Today, there are over 1150 locations worldwide.  The Best Buy corporate office is located in Richfield, MN.

{ 75 comments… read them below or add one }

Norenewblue August 7, 2014 at 2:07 am

RE: Contact VP Customer Care, we want our range NOW!

First of all – we are beyond hearing I’m so sorry for your inconvenience ……blah, blah, blah………………
Second: Get someone with upper management to fix this immediately (today)

History:

7/8/2014: The oven in our home range did not ignite and our home was filled with gas. Call Gas Co. they refused to cut off the gas on the range. They would only cut off gas to our entire home. We have gas hot water & gas dryer.

7/9/2014: Store #: 1022, Leesburg, VA
Purchase Order #: 1114190750839
SKU # 9811018 – LRG3095ST, $824.99 Open Box LG 30″ Freestanding Gas Convection Range
SKU # 9410101 $0.00, Haulaway and Recycling
SKU # 3822812 $139.99, Install Gas Range/Dryer
SKU # 8518641 $69.99, Home Delivery
SKU # 7888166 $229.99, 5 YR GSP
{Removed per Forum Guidelines}
TOTAL $1,251.37

FULFILLMENT DATE/TIME: 07/21/14 08:00AM-08:00PM

7/19/2014: Call from Best Buy Store #: 1022, Leesburg, VA
Informed us that our LG 30″ Freestanding Gas Convection Range – Model: LRG3095ST was damaged at the warehouse, full of severe dents and missing a foot. Asked us if we still wanted the item. We said yes but not the damaged item.

7/19/2014: We went to Best Buy Store #: 1022, Leesburg, VA. Spoke to customer service desk and asked to speak to the General Manager. We were told that they did not have another LG 30″ Freestanding Gas Range in stock. We asked the GM to call Store #: 297, Reston, VA to see if they had the item in stock. The Reston, VA store said that they had 2 LG” 30″ Freestanding Gas Convection Range Open Box in stock.

7/19/2014: We drove 20 miles to Store #: 297, Reston, VA. Spoke to the GM; he was aware of the problem. We inspected an open box LG 30″ Freestanding Gas Range for damage, dents etc. Found minor scratches on bottom of both sides, made note on purchase agreement and approved the purchase.

7/19/2014 Order #: 1114200462796, same as items purchased as on 7/9/2014 at Store #: 1022, Leesburg, VA. The GM in Reston called the warehouse regarding the Order on

7/19/2014. The warehouse stated that they were unable to locate our range. The Reston GM instructed an associate to perform an exchange so that we could complete the “new” order. BTW, she had no idea of what she was doing. She was unable to perform her job duties, by then BB’s systems were down for the night. We were given a RETURN Receipt dated 07/19/14, $1,251.37.

7/19/2014: Drove 20 miles home.

7/20/2014 @ 1:00 PM: Drove 20 miles back to Store #: 297, Reston, VA. The GM wasn’t in until 4 PM. We waited the 3 hours for the GM. GM comes in. We declined store credit and opted for a store refund. We agreed with The GM to call him when our $$$$ was back in our account so that he could complete the “new” order. We told the GM that our names on the order were WRONG. Requested this to be corrected in BB’s system.

7/20/2014 @ 8:00 PM: Drove 20 miles home.

7/22/2014: Credit back to our account from BB $1,224.88 (we were given a credit for the hassle).

7/22/2014 @ 4:42 PM: Received email from BB. Subject: Your appointment is rescheduled for Wednesday, July 30, 2014. Body of email: Hello Rob (WRONG NAME AGAIN)….blah, blah, blah…… Order #: 1114190750839 referenced.

7/22/2014 @ 4:55 PM: Received email from BB. Subject: Your order has been updated. We’ve updated your order ad it will be processed shortly. Body of email: Hello Rob (WRONG NAME AGAIN)……blah, blah, blah…….. Order #: 1114190750839 referenced. Confirming service date of July 30, 2014.

7/23/2014: Called Store #: 297, Reston, VA, GM not in. Spoke to Hanna in customer service; she stated she was aware of the problem. Hanna processed the “new” order. Order #: 11141200462796.

7/30/2014 @ 9:00 AM: Called customer service 1-888-BESTBUY. Inquired as to our delivery status and time. Spoke to Angela – Case #: 141783504 opened. Angela states that order was cancelled in BB’s system. She was empathic and said she would try to contact the GM at Store #: 297, Reston, VA but if she got busy she would not be able to. NO DELIVERY TODAY!

7/30/2014 @ 9:45 AM: Call Store # 297, Reston, VA. Asked for GM, was told he doesn’t come in until 1:00 PM. Left message with customer service at store for GM to call us.

7/30/2014 @ approximately 5:00 PM: Called customer service, appliances, got Kurt on the line. Gave him our case # 141783504. Kurt was professional, empathetic and got right down to assisting us. He gave us a new case #: 141825201. Kurt put us on hold to do research, came back on the line and stated that “the original order from 7/9/2014 was still active but was PUT ON HOLD and that the new open box was put on original order # 1114190750839″. Kurt was going to call the warehouse – I asked him to check the location of unit and condition. Kurt said “the unit is at the warehouse and that they unwrapped the unit and found no damage or the missing parts”. Kurt set us up with an 8/5/2014 delivery date. Told us that we would be dealing with customer service from now on unless it was monetary, then we would deal with store. Kurt said that the installer’s office, American Home Services and one of their techs would contact us directly.

7/30/2014 @ 6:26 PM: Received email from BB. Subject: Your appointment is rescheduled for Tuesday, August 5, 2014. Reference Order #: 1114190750839.

8/5/2014: Took another (3rd) day off work waiting for delivery and installation.

8/5/2014 @ approximately 9:30-10:10 AM: Called customer service for delivery status. Chelsea stated that our order was CANCELLED AGAIN on 7/31/2014. Chelsea told us that our delivery was now on 8/5/2014 and that was the way it is.

8/5/2014 @ approximately 1:30 – 2:00 PM: Called customer service, appliance dept, gave our case # 141825201 and asked for a supervisor. (Get her name from our case notes) Supervisor was rude, inconsiderate and less helpful than her employees and told me that customer service was for online customers only. FIRE HER.

8/5/2014 @ approximately 2:00 PM: called store #: 297, Reston, VA. GM isn’t in until 4 PM.

Having been in management for a large public company myself I find these conversations, mishaps etc. unbelievable. We’ve had employees lie to us about their own personal mistakes and then blame them on another department. We’ve had employees blame third party contractors etc. Our contract/sales agreement is with BB, not your third parties. Third party issues are BB’s management issues not the customers.

Please get a tracking and accountability system in place, such a FEDX or UPS, AMAZON, train your managers and associates if you want to stay in business.

I don’t think the RENEW BLUE is happening.

Please forward my post to Karalyn Sartor Vice President Customer Care.
Update:

Correction to store # references – all store # references to Reston, VA are store #: 297. All references to store # Leesburg, VA are store #: 1022.

Are we ever going to get our Gas Range?

Is it going to be cancelled for a 4th time?

Is anyone checking with your warehouse, third party installer, your tracking/inventory system?

Please advise on the return policy when a purchase is over the 14 day return period, yet the customer has not received the product from the fulfillment center?

Reply

Norenewblue August 7, 2014 at 2:06 am

RE: Contact VP Customer Care, we want our range NOW!

First of all – we are beyond hearing I’m so sorry for your inconvenience ……blah, blah, blah………………
Second: Get someone with upper management to fix this immediately (today)

History:

7/8/2014: The oven in our home range did not ignite and our home was filled with gas. Call Gas Co. they refused to cut off the gas on the range. They would only cut off gas to our entire home. We have gas hot water & gas dryer.

7/9/2014: Store #: 1022, Leesburg, VA
Purchase Order #: 1114190750839
SKU # 9811018 – LRG3095ST, $824.99 Open Box LG 30″ Freestanding Gas Convection Range
SKU # 9410101 $0.00, Haulaway and Recycling
SKU # 3822812 $139.99, Install Gas Range/Dryer
SKU # 8518641 $69.99, Home Delivery
SKU # 7888166 $229.99, 5 YR GSP
{Removed per Forum Guidelines}
TOTAL $1,251.37

FULFILLMENT DATE/TIME: 07/21/14 08:00AM-08:00PM

7/19/2014: Call from Best Buy Store #: 1022, Leesburg, VA
Informed us that our LG 30″ Freestanding Gas Convection Range – Model: LRG3095ST was damaged at the warehouse, full of severe dents and missing a foot. Asked us if we still wanted the item. We said yes but not the damaged item.

7/19/2014: We went to Best Buy Store #: 1022, Leesburg, VA. Spoke to customer service desk and asked to speak to the General Manager. We were told that they did not have another LG 30″ Freestanding Gas Range in stock. We asked the GM to call Store #: 297, Reston, VA to see if they had the item in stock. The Reston, VA store said that they had 2 LG” 30″ Freestanding Gas Convection Range Open Box in stock.

7/19/2014: We drove 20 miles to Store #: 297, Reston, VA. Spoke to the GM; he was aware of the problem. We inspected an open box LG 30″ Freestanding Gas Range for damage, dents etc. Found minor scratches on bottom of both sides, made note on purchase agreement and approved the purchase.

7/19/2014 Order #: 1114200462796, same as items purchased as on 7/9/2014 at Store #: 1022, Leesburg, VA. The GM in Reston called the warehouse regarding the Order on

7/19/2014. The warehouse stated that they were unable to locate our range. The Reston GM instructed an associate to perform an exchange so that we could complete the “new” order. BTW, she had no idea of what she was doing. She was unable to perform her job duties, by then BB’s systems were down for the night. We were given a RETURN Receipt dated 07/19/14, $1,251.37.

7/19/2014: Drove 20 miles home.

7/20/2014 @ 1:00 PM: Drove 20 miles back to Store #: 297, Reston, VA. The GM wasn’t in until 4 PM. We waited the 3 hours for the GM. GM comes in. We declined store credit and opted for a store refund. We agreed with The GM to call him when our $$$$ was back in our account so that he could complete the “new” order. We told the GM that our names on the order were WRONG. Requested this to be corrected in BB’s system.

7/20/2014 @ 8:00 PM: Drove 20 miles home.

7/22/2014: Credit back to our account from BB $1,224.88 (we were given a credit for the hassle).

7/22/2014 @ 4:42 PM: Received email from BB. Subject: Your appointment is rescheduled for Wednesday, July 30, 2014. Body of email: Hello Rob (WRONG NAME AGAIN)….blah, blah, blah…… Order #: 1114190750839 referenced.

7/22/2014 @ 4:55 PM: Received email from BB. Subject: Your order has been updated. We’ve updated your order ad it will be processed shortly. Body of email: Hello Rob (WRONG NAME AGAIN)……blah, blah, blah…….. Order #: 1114190750839 referenced. Confirming service date of July 30, 2014.

7/23/2014: Called Store #: 297, Reston, VA, GM not in. Spoke to Hanna in customer service; she stated she was aware of the problem. Hanna processed the “new” order. Order #: 11141200462796.

7/30/2014 @ 9:00 AM: Called customer service 1-888-BESTBUY. Inquired as to our delivery status and time. Spoke to Angela – Case #: 141783504 opened. Angela states that order was cancelled in BB’s system. She was empathic and said she would try to contact the GM at Store #: 297, Reston, VA but if she got busy she would not be able to. NO DELIVERY TODAY!

7/30/2014 @ 9:45 AM: Call Store # 297, Reston, VA. Asked for GM, was told he doesn’t come in until 1:00 PM. Left message with customer service at store for GM to call us.

7/30/2014 @ approximately 5:00 PM: Called customer service, appliances, got Kurt on the line. Gave him our case # 141783504. Kurt was professional, empathetic and got right down to assisting us. He gave us a new case #: 141825201. Kurt put us on hold to do research, came back on the line and stated that “the original order from 7/9/2014 was still active but was PUT ON HOLD and that the new open box was put on original order # 1114190750839″. Kurt was going to call the warehouse – I asked him to check the location of unit and condition. Kurt said “the unit is at the warehouse and that they unwrapped the unit and found no damage or the missing parts”. Kurt set us up with an 8/5/2014 delivery date. Told us that we would be dealing with customer service from now on unless it was monetary, then we would deal with store. Kurt said that the installer’s office, American Home Services and one of their techs would contact us directly.

7/30/2014 @ 6:26 PM: Received email from BB. Subject: Your appointment is rescheduled for Tuesday, August 5, 2014. Reference Order #: 1114190750839.

8/5/2014: Took another (3rd) day off work waiting for delivery and installation.

8/5/2014 @ approximately 9:30-10:10 AM: Called customer service for delivery status. Chelsea stated that our order was CANCELLED AGAIN on 7/31/2014. Chelsea told us that our delivery was now on 8/5/2014 and that was the way it is.

8/5/2014 @ approximately 1:30 – 2:00 PM: Called customer service, appliance dept, gave our case # 141825201 and asked for a supervisor. (Get her name from our case notes) Supervisor was rude, inconsiderate and less helpful than her employees and told me that customer service was for online customers only. FIRE HER.

8/5/2014 @ approximately 2:00 PM: called store #: 297, Reston, VA. GM isn’t in until 4 PM.

Having been in management for a large public company myself I find these conversations, mishaps etc. unbelievable. We’ve had employees lie to us about their own personal mistakes and then blame them on another department. We’ve had employees blame third party contractors etc. Our contract/sales agreement is with BB, not your third parties. Third party issues are BB’s management issues not the customers.

Please get a tracking and accountability system in place, such a FEDX or UPS, AMAZON, train your managers and associates if you want to stay in business.

I don’t think the RENEW BLUE is happening.

Please forward my post to Karalyn Sartor Vice President Customer Care.

Re: Update – Renew Blue FAILS – Superior Customer Service Doesn’t Exist

Update:

Correction to store # references – all store # references to Reston, VA are store #: 297. All references to store # Leesburg, VA are store #: 1022.

Are we ever going to get our Gas Range?

Is it going to be cancelled for a 4th time?

Is anyone checking with your warehouse, third party installer, your tracking/inventory system?

Please advise on the return policy when a purchase is over the 14 day return period, yet the customer has not received the product from the fulfillment center?

Reply

gcam July 31, 2014 at 6:42 am

I always shop at best buy in watertown, ma best buy buy am st the point I would rather go somewhere else. It seems the manager John is a nasty arrogant anc very rude man. I have witnessed on more than one occassion the unprofessional attitude he has towards his employees. He us condensending and down right nasty to them especially in front of customers. How he is still manager of this store and your company allows this is unbelievable. I have never witnessed this type of behavior in management. I have also noticed there is has been a lot of employees leave and I would say if I had to work with such ignorance I would report him to customer relations in Boston. The emloyees that work hard and always friendly and professional are treated with no respect for their knowledge and the staff who are not doing their jobs are overlooked. I believe being in the corporate retail profession myself you neef to take a long look at the type of man he is and do something about his chip on the shoulder before you loose more dedicated employees and customers!

Reply

Dave July 13, 2014 at 10:22 pm

It’s only a matter of time. Bestbuy will fail. Bestbuys brick and mortar locations will crumble and be demolished. Customer service is absolutely horrendous! You violate my personal space with every transaction you make. You require a drivers liscence for a Cash return!? Ridiculous. Your prices are outrageously high. Your staff in very poorly trained, if at all. There is no more service with a smile. I feel sorry, in a way, for the employees. They appear to be mindless drones all in blue. Rarely do they look you in the eye and speak with confidence. There smiles are only sarcastic in defeat. Your return policy is the worst among any other retailers. You really need to take notes from BedBath & Beyond. Seriously. I returned a microwave that was defective today. I was shocked, after handing over my drivers liscence with my very personal information. A drone informed be I had been warned. In writing. No more returns for 90 days. You will fail, Best Buy, it’s only a matter of time. It’s not just you – PC Richard, Staples, OfficeMax and Office Depot too. But your are by far worst off. Grappling to hold on to cell phones sales is the last attempt I see. Even so, the customer service is ridiculously horrible.
You are good at one thing, so not all is lost…showrooming. I can play with all your toys and then turn on my laptop and buy from the very best, AMAZON.COM. You tried, Best Buy, but you are failing. I actually despise walking in to any of your locations. Perhaps you should contact WalMart for some customer service advice. Maybe even KMart. Thing is, I don’t feel one bit sorry for you. Your lame attempts at selling with ebay store is a joke. I walked in to my local Best Buy today in Eatontown, NJ. It’s utterly disgusting watching the laziness of your staff. I guess minimum wage with no commission is also partly to blame. I feel not one bit sorry for you. You are digging a hole, a hole just deep enough to bury yourself. Let me say goodbye today, while I still can.

Reply

Christine June 26, 2014 at 10:52 pm

I typically don’t write reviews, but after having one of the worst customer service experiences ever with Best Buy, I want to warn others so that they might not have the experience my family did.

We bought a Frigidaire Gallery on 3/29. After a couple of months we realized that the inside drawers were cheaply made and that they continued to come off of their hinges whenever we used them. We contacted best buy to see what our options were. They offered a floor model upgrade with a small scratch, which my Husband saw in the store, and would cost us an additional $800.00 more. We paid the additional money and scheduled a delivery. We asked that my Husband be there at time of delivery since he saw the floor model and knows better than me about getting everything hooked up appropriately.

We received a message confirmation that the refrigerator would be delivered between 3-5 on Saturday, and my Husband made arrangements to be home at that time. The drivers arrived at 1:00. When I said my Husband wasn’t there ( I had my 7 and 9 year old girls and one of their friends in the house), they said would continue to come in. I told them that my Husband needed to be there and they began to get aggressive and honestly, I was not comfortable having these men in my home with 3 small girls. It made me wonder what type of background checks are done with this vendor. After asking them to come back they continued to sit in front of our house for 30 minutes, frightening my girls. They called my Husband and ended up hanging up on him because he wouldn’t have me let them in the house.

We called customer service that day and spoke with a very nice woman who apologized for our experience and said that a customer service representative would call us within a week. She also contacted the delivery vendor, Penridge transportation, who claimed that they didn’t deliver the refrigerator due to an altercation with my husband, who wasn’t even there at time of delivery. She told us that they were also very rude with her. She arranged for the refrigerator to be delivered the following week. When it arrived, there was extensive damage done to the door of the refrigerator, and the handle was completely bent in. The drivers, who were not the initial drivers, asked if we even wanted to take it due to the recent additional damage. We said, ” no thanks”.

After almost 2 weeks, no call from customer service, an additional $800 charge for a product we didn’t receive, we rec’d a message that a delivery was scheduled for the next morning. We stopped into best buy to see what was being delivered since we weren’t contacted prior, and we were told that a different refrigerator was found, they weren’t sure of the condition or brand, and that it was being delivered the next day. When we asked if we could have an undamaged refrigerator like the replacement we had originally selected, the supervisor, Dante, advised that, “it’s not gonna happen”. When we mentioned that they had our additional $800 and didn’t have the refrigerator he said, “well, you do have a refrigerator”.

After paying nearly $2000, only receiving an $1100 refrigerator with poor quality, being bullied by delivery drivers, and having a store manager tell us in not so many words that he wasn’t going to do anything to fix it, I wonder how best buy stays in business with so many other appliance options out there.

Best buy = bad buy

Reply

Frank X. Viggiano June 23, 2014 at 12:02 am

Last week
best Buy advertised a refrigerator for $234.00. The day the ad came out you were sold out in the Twin Cities area. The store manager at the Maplewood store told me I could get one in three or four weeks. He offered me $15.00 off a $500. refrigerator. I am very upset because I made a trip for nothing to the store, I have to wait a month to get an advertised special and I was insulted by the $15.00 discount on a model that was over twice the cost. Mr. Miken III it is no wonder your company is having problems. You just lost a good customer. Frank X. Viggiano – Mahtomedi, MN-fviggXXXX@comcast.net

Reply

Phillip Nichols June 22, 2014 at 3:43 pm

Best buy. I do not believe that you will read this or if you do that you will even care. I just hope that others read this and understand the lack I customer service and concern from both your local store in Florence ky and your corporate office. I dh a 2 year protection plan on my phone and went in to have a cracked screen replaced. I was told there was nothing they could do as the protection plan ended 4 days prior. They suggested I call 1-800 best buy. I did I was told to go back in the store an the store could do a bridge to the protection plan and take care of it. I go back in the store and tell them what I was told bthe store tells me they do not know what the corporate office is talking about. I asked to speak to the store manager Martin. I was told he was busy. I said I would wait. I was then told even if I did talk to him there was nothing he could do. I said I would wait anyway. 30 minutes later I was told again that he wS busy and not able to speak to me. I stated I would wait. I was then told he was in a sales meeting with his staff because they could not have thei meeting the day before and that I would be about 2 hours and that he knew I was waiting to speak with him. In the meantime I called the corporate office customer service from the store explaining the situation. I was hung up on 4 times. Excellent customer service. After on hour of waiting the store manager finally emerged from his sales meeting to greet me with a “hey buddy”. Order of all at this point I am no your buddy. I asked if his sales meetin was more important than speaking to a customer who actually have him the sales he was talking about in the meeting. He stated he was very busy and had a lot if meetings and interviews to do that day. 30 interviews to be matter of fact. Then pointed to a man a little ways away and told me his name and that he was 30 mins late starting his interview and that I needed to make this quick. Let’s start with the fact that I did not make you late for your interview your sales meetin did. Second you shoul never tell me a customer the full name of a person you are interviewing and third there is no way that you have 30 interviews in a day. Eventually a lower level manager did take care of my problem and for him I am grateful. As for the sister manager and the customer service phone line congratulations another customer lost. The day I have to wait over an hour to speak to a manager and then to be told that his sales was more important than an actual customer is the day I say I will never step foot in any best buy again. I understand that I am one person but I will tell this story to everyone I know. Best Buy you care about one thing and one thing only profit. Well for me and my family you will never see another penny from us. Congratulations on your deplorable customer service. There are plenty I other places to go. You should remember the market has changed and you no longer hold the line in electronic products. Good bye forever Best Buy

Reply

Donald OKeefe June 6, 2014 at 11:10 am

Opened a Best Buy credit card with a $500 credit line a few weeks ago. Just signed up for online banking and was shocked to find a $59 annual charge. I wasn’t informed about the fee when I opened the account. Best Buy customer service initially said that I had 30 days to change charge card. Since I was in the 30 day window I said I wanted to change the amount. Now Best Buy claims the only way to remove the charge is to close the account. I would never have agreed to a $59 fee. Dishonest business practice.

Reply

Trina Lopez May 20, 2014 at 8:29 pm

My daughter’s grandfather purchased a gift for her and unfortunately he lost the receipt as she does not want the item – Dr. Dre Solo HD Beats. I was told by someone from their Customer Care to have him go down to the store he purchased it even though their website advises that they cannot do a look up for cash transactions. I am suprised that this was recommended and I don’t think the care. It’s all about making the sale and customer service and flexibility is not on their radar. I escalated the call to a Customer Relations and that representative was not much help. They have these rules and if they do not meet these guidelines then you have no recourse. What happened to assisting the customers to you keep them long term and repeat business. Thus far it has not been a positive experience when working with what they call – Customer Service and Customer Relations. Ironic that both of these phrases have the word “customer” yet they do not know how to treat customers.

Reply

Cynthia May 13, 2014 at 12:26 pm

In an age when folks, more often than not, do not seem to care whether they provide decent customer service/help or not, I was indeed refreshed to speak with Renee at Best Buy Store #1428 in Summerville, SC. I do not know Renee and had never spoken with her prior to today. Renee went above and beyond trying to assist me and I appreciate her help.

FYI, her store manager is Jesse Roberts and her direct supervisor Steve Byrd. I hope she is recognized for her efforts come performance review time and awarded a decent wage increase.

I believe firmly in complaining when folks do a crappy job but also believe in providing positive feedback.

Thanks,
Cynthia in South Carolina

Reply

Scott Ford May 13, 2014 at 10:54 am

Service is deplorable. I’m on with an agent but need to give up and simply hang up. Sad to see this company provide such horrible “service.”

Reply

Pamela Stevens May 9, 2014 at 4:13 pm

FURIOUS!!!!!!!!Going on 4 weeks without a refrigerator supposed to be delivered today now will have to wait untill Tuesday. Repairs Never done so had to be replaced.Their repair service A&A Appliance came out and repairman said he would order part on Monday ,the next FRIDAY I called them and she HADN’T EVEN ORDERED IT.I found out THAT The WARRANTY HAD TO APPROVE IT so I called them and found out THE ORDER REQUEST HAD NEVER BEEN RECEIVED so I got that done and then a week later she called and said they sent the WRONG PART so I was looking at ANOTHER 5 to 10 DAYS now OTHER ISSUES…LOUSY SERVICE…SALES TECH TOTALLY IN THE DARK.Bought 5 appliances three years ago and have replaced all but one..Do Not RECOMMEND buying ANYTHING from this store….SHOULD HAVE WENT TO SEARS LIKE I STARTED TO.I will NEVER buy ANYTHING from this LOUSY STORE IN MIDLAND,TEXAS EVER AGAIN!!!!Their sales team have NO IDEA what the HELL their job is or how to do the stinking paperwork!Their crew is a clear cut case of the BLIND leading the BLIND.I would definitely recommend going somewhere else for service!!!!!!!!

Reply

Susan Gray May 8, 2014 at 1:44 pm

Dear Best Buy,
I purchased a Cabrio washer from your Best Buy store in Evansville IN, along with an extended warranty around 11/2012 .
I called Best Buy customer service on 04/10/14 and requested service.
1) CS set up an appointment with Tom’s Lawn and Garden.
Tom’s told me the cost to purchase they items to fix the Machine would be more then the cost of the washing machine. They told me they would fax the paper work back to Best Buy and recommend a replacement.
2) I gave it a week because I understand this takes time. Called CS again and was told they will not be replacing it they have a place they can order parts from. That’s fine but Tom’s lawn and Garden refused to use the vendor. Told me they were a shady group. They said no on the same day Best Buy called them.
3) Called Best Buy again and was told it’s under review again.
4) Gave it about another week and called back and was told on the 22nd of April someone would call me back the next day. No call back and no email.
5) Few days later I called Best buy back and was told it’s under review again and would have an answer tomorrow. That was on May 5th
6) Few days later called back and was told still under review.
7) Best Buy sends me an email on 05/07/14 with claim # 5506692 attached and that was it. I called Best Buy back and they said Kirby’s would be calling me and setting up an appointment to fix the Machine. Well…. At this point it’s become a joke…. Cindy from Kirby’s did call me back and she said they cannot do the repairs because her repair man is 62 years old and it involves too much labor and is to costly.
8) I call Best Buy back and spoke to Cullen and he said he was the one that worked the claim. He apologized about the delay but said this was all Tom’s Lawn and Gardens fault because they took so long to get back with them. While I was on the phone he called another place in Henderson KY to see if they will service the Machine for me. He said he did not get an answer and he will have to wait for the return call. I have yet to hear back from anyone as of 12:41 pm CST. 05/08/14.
9) I called Tom’s Lawn and Garden to ask why it took them so long to answer Best Buy’s questions and I was told “ They told Best Buy the same day they asked about it” It was a 2 day turn around time. They have no clue what Best Buy is talking about.

This has really has become a joke. I have purchased so many items for Best Buy over the past 15-20 years it’s unbelievable I have received this type of service. I have spent over $700 doing laundry at the local laundry mat. I have 8 kids and it’s not cheap for me to do laundry. I need you to tell me how your going to fix this and why I should continue to do business with Best Buy vs. Sears. I’m sorry if this email sounds harsh but it’s been a month since I called to have my washer serviced and that’s more then enough time to resolve.
You should pull everything up I purchased from Best Buy. I purchased all my appliance for my 7 rental houses and I’m appalled about the way I’ve been treated.
** Best Buy customer service has the account documented because every time I call they add the notes** I know they are sick of hearing from me because I’m sick of calling.

My home phone number is 812-424-XXXX and Cell phone is 812-305-XXXX
My home email address is sgray8XXXX@aol.com
I expect a response back in regards to the horrible customer service I’ve received.

Susan Gray

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Marty June 2, 2014 at 10:42 am

Susan did any one called you back? i am in same boat i am so frustrayed at this point i dont know how to proceed!!!

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Rhonda A May 5, 2014 at 12:50 pm

What happened to you Best Buy? I believe you have a lot of good people working for you and your product line is good, BUT….YOU, the corporate office and your credit card company choice is NOT consumer friendly in the least! I’m not even going to bother to explain on here because YOU do not care.

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Shelia April 28, 2014 at 8:53 pm

Someone at bestbuy signed me up for paperless billing without my knowledge,because of this I miss 2 months of bills that incurred late fees and interest. When I brought this to their attention their solution was for them to remove me from paperless billing. Would not even consider removing those fees. They are getting really bad at scamming the customers? Will not purchase anything else from them.

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Alisa Rayford April 25, 2014 at 9:48 am

My comment is not to complain. It is to acknowledge the extraordinary customer service I received last night at the Lithonia, GA store in Stonecrest Mall. Ryan Kori and Marquette Washington worked patiently and professionally as they assisted us in adding a new phone line with my carrier. It took them more that 2 hours to address our issue as the patiently waited for my carrier to stop transferring them on their phone tree. They made sure all of the other customers were serviced while on very long holds with the carrier and apologized to us continuously for the long wait. They were determined to get us taken care of and they did. The two-man TEAM handled their customers well for what appeared to be a peak time for the store. These young men should be applauded for their work. They add a tremendous amount of value to the Best Buy brand and it should be recognized. It is my hope that it will be mentioned internally to organization and their managers and district managers specifically.

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Karl Olschefski April 24, 2014 at 11:41 am

On April 12, 2014 I purchased the H&R Block Tax program download. The reciept said I would be emailed a confirmation and the link to the download in 30 minutes or up to 4 hours later. It never came through. Sunday, at about 8:30 in the morning I called customer service and told them, they resent three times, and it still wouldnt come through. I kept checking my email, and junk mail, nothing from Best Buy, other emails came through, not this one. I told them i wanted to cancel the order, they said they couldn’t because it was in process. I told them they broke the agreement, when it still hadn’t arrived in the time they said. That same day, I went out to another store and bought the same program at a higher price. The next day, I called and finally got a nice woman who understood. I told her I could even fax them a copy of my new receipt, proving I bought it, why would I buy the same program, if I got the one from Best Buy. She said it wouldnt be necessary. The credit should have come through in 6 days. Today, it is 8 days, and I called again. Got no where!! No one will give me the credit. Can no one at Best Buy, stop reading out of their customer service books and hear me out, and understand my problem. I to this day, have not recieved the email from them. Never ever will I buy ANYTHING from Best Buy !!!!

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J.J. April 23, 2014 at 5:12 pm

who do I inform of drug use at a best buy, who do I contact ? it so difficult to get to the top people…

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Disappointed consumer April 12, 2014 at 12:55 am

Purchased a 17.5 HP Notebook from Best Buy on 2/12/13 with an additional 1 year warranty that cost me 79.99 on top of the cost and exactly 40 days after my warranty expires I am told the Laptop has had hardware failure by the Geek Squad and requesting 200.00 more to fix the issue and get my information off. I am a hard working consumer that spends plenty of money with Best Buy and which I am a premier silver rewards customer of or should say was, I can not for the life of me figure out why they would choose to lose a customer vs. keep one . They seem to be all about money verse customer satisfaction. This whole scenario does not sit well with me that I was basically told by the manager that I was just unlucky and got a bad HP product an maybe should have got a 2 or 3 year warranty instead of a 1yr. I have other computer in my home one I have had 12yrs running on XP and still ticking by Dell , a little 10.5 Acer laptop I have had for 7yrs and a 10.5 Acer laptop for 3yrs and not one of these products which are not HP have yet to have Hardware failure. Guess if your one the little people our opinions and feelings do not matter just take our money and brush us off. Its so odd that a big name company like Best Buy who sells products for other company’s like HP can tell you that they have nothing to do with you getting a bad product with no compensation or resolution to meet a happy medium and satisfy a customer. Instead you get a reply such as the one I got from a manager in Best Buy. An when I request the corporate number was given 1 800 best buy which I figured would have nothing to do with Corporate go figure brush me off after you have gotten my money for a faulty product. Stay away from HP and Best Buy………….!!!!!!!

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Angie April 3, 2014 at 6:00 pm

I was shown that on my sales receipt that I could do a survey and receive a chance to win $5000.00. I was able to enter the correct codes in the system and it would not let me advance to the next screen, after putting in all of the A B C codes (Yes, I did click the to agree to the terms and policy). So I thought that it might be the browser that I was using, so I changed to another browser and the same thing happened. Does that mean you are taking my information but not letting advance to get my name in the next drawing.

Also, I was at the Oshkosh, WI location, one of your newer stores. When I go to shop for something new, as in this case, I wanted to research and buy the best option, whether it was Apple TV or Chromecast. I received lots of good information and chose the Apple TV. When I was walking up to the cashier, one of the other employees stopped me and said “Did you know that you need a HDMI cord to hook that up to your computer.” I told him that I appreciated his attention to detail. I went back to the person that checked us out. I gave a suggestion – When customers come in to buy new technology, you need to suggest to them to purchase all the equipment needed to install the Apple TV or the Chromecast all the time so you don’t need to come back to the store a couple different times before you get all the equipment needed. Several times over the years I have experienced this happening over and over again, even at the Appleton WI store. I would appreciated if you would get that out to all of your sales associates. It will make your store a more convenient place to shop and put you out there as the top sales company of electronics anywhere in the United States. By suggesting other equipment at the time of the sale, it may increase your total sales.

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Sharon Stokes April 3, 2014 at 12:42 pm

I am having my problems with Best Buy after they have taken my money also. You would think Corporate would listen. Best Buy almost went under a few years ago, they preach customer service and have started to come back. Well it’s the customers that keep them afloat. If they don’t care about us, then let them go under. With enough people telling their stories it won’t take long for the ole sales charts to start sliding…

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Jeff Lingerfelt March 27, 2014 at 11:34 am

My Name Is Jeff Lingerfelt I was a subcontractor for the company Affordable Home Technologies Out of Columbia SC. This company is used by Best Buy in NC and SC, I was subbed out work for appliance installs after 3 weeks of installing products I was due to be paid on march 21st. I was notified by Affordable Home Technologies That there was a complaint flied by a customer in regards to the wall, floor, countertops. I was not allowed to go out and observe damage or to this very day have not seen any pictures! NC state law says if you are a subcontractor you have the right to go observe damage as well as hire the person to repair damage. So for this I have not been compensated for my work! This is just the first place I’m starting my complaint, I’m climbing the ladder!! I think everybody that purchases built in appliance products and Best Buy corporation need to know that this company is using subcontractors and not paying them!!

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