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Benihana Corporate Office

Benihana Corporate Office Address

Benihana Inc.
8750 NW 36 St Suite 300
Miami, FL 33178

Contact Benihana

Phone Number: (305) 594-2732
Fax Number: (305) 592-6371
Website: http://www.benihana.com
Email: Email Benihana

Executives

CEO: Richard Stockinger
CFO: David Flanery
COO: Christopher P. Ames

Benihana History

Benihana was founded in 1964 in New York City by Rocky H. Aoki.  The first restaurant was on W 56th Street.

The chain struggled until received a rave review from the New York Herald in 1965.

In 1968, the first restaurant opened outside of New York, in Chicago.

In 1982, the Benihana National Corporation went public.

By 1997, there were 47 restaurants.

In 1999, the company acquired Haru Sushi.

In 2002, the company acquired RA Sushi.

In 2007, the 100th restaurant was opened.

In 2008, founder Rocky Aoki died.

In 2012, the chain was acquired by Angelo Gordon & Company and taken private.

Today, Benihana operates nearly 120 Japanese cuisine restaurants worldwide.  The chain also operates both Haru and RA sushi restaurants.

{ 17 comments… read them below or add one }

Richard July 30, 2014 at 5:36 pm

We dined last evening at Benihana’s in Torrance, Ca. The table next to us was so close its as if we were one table. So my wife and I celebrating her birthday are basically over power with the business meeting between two young business associates who are in conversation sounding as if they are competing in conversation as to who has been the most successful. Mind you they do not stop their conversation once in 35 mins. We basically can’t talk my wife & I. Now all this time 3 mothers come in with kids and precede to chat while the kids are unruly and loud. Another young couple arrives with 3 more kids and continue to scream and actually run about. At one point a plate flies towards our table and shatters,chips strike me from behind and fly up onto our table top. The waitress makes an apology but the atmosphere continues. Finally I am over stressed and tell the waitress and employees I can’t take this anymore. The manager comes over and is totally unaware of whats been transpiring for 35 mins or more. Long story short is he is confronting and inquiring and at this point he is a day late and a dollar short so to speak which disturbs me more. Then he says we are disturbing other patrons and motions us to leave. Wow! Theres a lot more to this but you get the drift. We will never go back.

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James Staley May 19, 2014 at 11:41 am

This is the second year that I got nothing in the mail or by e-mail for a birthday meal. I come to the Troy Michigan location once or twice a month and I have been trying for a few days to write to the web site for the Troy location and Nothing, it will stop at my name and it is not user friendly.

248-594-XXXX

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Marisol May 5, 2014 at 11:21 am

I visited the Benihana at Westbury, New York on 04/30/14. I had a $30 birthday certificate that my husband received that expired on 04/30/2014… Upon my visit there, I explained to the manager that I wanted to redeem the certificate before it expired. However, I had to place order as a take out order because my husband had surgery and was bed-bound.
I made it quite clear that I was willing to purchase two orders and was even willing to give a tip as if I had dined in. Surprisingly, the manager refused to honor my request and referred me to the chef’s table. I immediately contacted them and was told that there was nothing that can be done; that no extensions could be given.
I took it a step further and contacted your corporate offices at (305) 593-0770 whereby I spoke to a representative named Catherine. I was told that a regional manager would return my phone call within 48 hours. As of May 5, I have yet to receive a callback from anybody at your company. I made a follow up phone call to Catherine on this date and was told that she was advised that nothing could be done on my behalf.
I frequent your establishment at least 8 times a month. I give out Benihana gift cards to my friends and family during the holidays. I find it VERY DISTURBING that under the circumstances, your company couldn’t accommodate me by extending the date of the certificate or by issuing a $30 gift card.
I made it quite clear to all that I was willing to abide by all the rules of the certificate with the exception of one because my husband was at home recovering from a surgery…
1) I was there on 4/30 BEFORE coupon expired.
2) I was willing to buy 2 adult entrees.
3) I was willing to leave a tip for the take out as if though I had dined in.
Could your establishment be that cold and callous ?… Does it really make a difference if I sat there or took the order to go? After all, I was WILLING TO EVEN LEAVE A TIP !!! What exactly would your establishment miss out on by me taking the order to go ?
The answer seems clear to me that the only thing you would be missing out on is … COMPASSION ! I even attempted to give your establishment the benefit of the doubt by contacting your corporate office and trying to get some resolution to this matter with no success. Your establishment didn’t even bother to call me back ! …
I guess my 8 MONTHLY visits to your establishment means nothing!!! …. Neither does all the gift cards that I give out every year. It is upsetting to know that customer satisfaction is not a priority to Benihana… Not even a callback !!! You should be ashamed ….
Marisol

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Jeff J April 24, 2014 at 8:29 pm

It was our 37 year old sons birthday and he wanted to go to a Japanese restaurant. He mentioned Kushiyu and Yamato. I said how about The Encino Ca Benihana. They said it was more expensive, but my experience was always good the times I went there.

I was so very sorry

We had booked reservations for 7:00pm on 4-22-2014.
After being seated, I was rammed twice by people with carts. No one asked me to move out of the way, they just rammed me. The problem was the woman at the oppisite table was out in the isle, but no one asked her to move in. The person who was in charge with keeping the isles wher the carts had to travel could care less, so I was rammed.

Then the lady who told us about the meal waved cupons for birthdays in our face as if to taunt us. Ithought it was unbelively rude to tell us after the fact, when we explained on the phone it was for a birthday. This was enough already. I went to the person in charge and told him we were not pleased about the games with the cupon and I was tired of getting rammed. His reaction to the cupon was “to bad, you should have known”. Shortly after I sat down the same floor manager came along and told me I should move, as if I was the problem. I was enraged that he was acting like I was the problem. and told him It was his problem and to stop making it mine.

I ordered Filet Minion which is a favorite of mine, as I do not like other cuts of beef due to the fat, sinu, grisel and taste. This was the the first time in my life I ever got a filet with a piece of grisel.

Was I sorry we went to Benihana, you bet I was.

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Lori April 9, 2014 at 12:24 pm

Your website is the worst website I have ever had to try to navigate. I have emailed your customer service/IT about the problems registering for Kabuki Kids because it does not work. The first time they emailed me back and said it was fixed – well it was not. I emailed again and days have gone by with no response. It is ridiculous that a huge corporation like yours has a website that is so poorly done and that no one responds.

You have now lost a table of 10 for a birthday party that I will reserve at a different place. I have also advised EVERYONE I know to stay away from your website and establishment because after reading the reviews and my own experience, you obviously don’t even understand customer service.

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Kenny Martel March 29, 2014 at 8:55 pm

To Whom It May Concern:

My wife (Rose) has a birthday coming up on April 3rd. Usually (by now) we’ve received a $ 30.00 coupon (or similar promotion). Can you advise us if there are still “Benihana Birthday promotions?” If so, how can we get one? Thank you. – Kenny Martel

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L. Soto March 5, 2014 at 6:57 pm

This is my daughter’s favorite place and we decided to have her 15th birthday dinner here. First of all it took about 4 days before a manager would contact me back. But “George” did, he was nice and they were able to accommodate 18 guests and said I can have a limited menu. He was able to send me a proof of the menu and besides a few typos and hardly any description, it was fine. As soon as I arrived I handed the host two boxes of bundtini’s from Nothing Bundt Cakes. They stuck a tag on them and I advised not to refrigerate.
After our dinner, the servers (we had 2 tables) asked what kind of ice cream we wanted, I advised I had “cupcakes” (easier to say then bunditinis) and the server said she’d bring them. They lost my dessert. I kid you not, 20 minutes passed, we sang happy birthday with only ice cream, it was horrible. They claimed they were given to another table by mistake and George apologized and said he’d take the cost of them off the bill. It wasn’t about the money it was about this especially selected dessert, flavors, etc, that my daughter wanted. George ended up taking $80 off my bill (double the cost) and said to take my time.
About 5 minutes later, he comes back to the table and says that he “FOUND” my dessert! Wow! Great, yes, I’m still holding the unpaid bill in my hand, so he took and added the $80 back on!! This is ridiculous, a $500 dinner, and you wasted and ruined my event for 30 minutes and wanted your money back. I was rather calm, I must say, because I didn’t argue much, paid in cash, stayed about 20 minutes more (the longer I’m there, the less money they make). Unfortunately, I did not keep a copy of the receipt. It was a horrible, horrible experience! I didn’t care about the $80 credit being charged back, more so the point and tackiness of such a business. A gift card for a future return would have been appreciated, anything! Instead, I don’t think I will ever return. I agree the website is the worst! And you can’t even do a formal complaint on their website.

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Daniel Shaw March 2, 2014 at 9:47 am

I am a frequent diner at various Benihana establishments and have always been very satified but i have to say your website it the absolute worst i have eaver tried to navigate. Very slow and difficult if not impossible to get the information i am looking for.

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Gladys Diener January 11, 2014 at 12:30 am

Hi,
I have been having problems connecting regarding having not received my yearly birthday certificate. If it was sent it got lost so please send me another one. Thank you.

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Asok Asus December 17, 2013 at 1:27 pm

You’re just pi$$ing off your customers by restricting the Birthday certificates to the point of pointlessness. You’d be better off to just nuke the program, being honest by telling everyone it was costing you too much money because it was so popular.

BTW, you need to fire your entire web site group and start all over with new people and a new website because your current web site is nearly non-functional. I gave up trying to use the online forms to respond: they don’t work, not to mention page loading times are consistently exceeding 15 seconds. Your site is actually FAR worse than healthcare.gov. If you don’t believe me, get your board of directors and top three levels of executives to try out every page and every function on your web site. I tried with two different up-to-date browsers with up-to-date plugins, all with the same results. No problems with other sites. Your web site has been this way for months.

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Sheila January 14, 2014 at 1:10 pm

No kidding! I just complained to them as well, actually on the same day you did! I, too, feel that this does NOT break a company like this, and if it does…do away with it altogether. As a single person, it is insulting to expect me to have to bring a friend along with me on a weeknight, just so I can get a meal. Should have used the certificate LONG ago, obviously, but kept putting it off until this coming year. As I told them, there are FAR too many other restaurants to go to. Maybe I should not complain, as they were attempting to give away a $30 value, but where’s the value if you cannot even use it? Stupid marketing move, if you ask me…plus, here is the response I got after sending them my complaint – laughable!! They “appreciate my comments” but refuse to comment back, I guess! LOL

Thank you for contacting The Chef’s Table customer service regarding the Birthday certificate program. We sincerely appreciate receiving your comments about the recent change to the $30 Birthday Certificate.

Arigato,
CustomerService@Benihana.com

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Lewis Wymbs December 9, 2013 at 1:25 pm

My family and I originally went for lunch at the Buckhead location in Atlanta, GA on 12/8. Things started off rocky upon our entrance at establishment. We were greeted by the server and were told it would be a twenty minute wait. Then he also, said “a table is available but, the couple at table 16 didn’t want any children sitting with them”. Is this a family friendly restaurant or a night club? I asked for the manager. Once she arrived and heard our compliant she too agreed that our treatment was unjust. Stated she would take care of our check and seat us right away. Well she sat us and we still waited one hour for our food, as the restaurant had limited servers….we only wanted lunch and paided for dinner due to our wait. The manager stated she would adjust our ticket for our inconvenience…..of, course that was only a whopping 15% that same couple got sat at a table by themselves, no children……or anybody else for that matter while receiving services right away. I appreciate response to my compliant and explanation of how this particular establishment is more of a party zone than a family friendly restaurant

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Michele Lassen December 5, 2013 at 11:25 am

I would really appreciate someone getting back to me regarding my incident ,last night we took our daughter to have dinner at your Lombard, IL. location I ordered hot sake when I went to pour it, something stabbed my finger when I looked at it it was bleeding one of the waiters came sprayed something and gave me a band aid I told him that I thought something was stuck inside but since the lighting is SO dim you couldn’t see I went to the bathroom noticed something was inside my finger tried to get it out but was too far deep inside since it was my daughters birthday and we go every year for her birthday because that’s where she likes to go I didn’t want to cut her birthday dinner short so I held on when I got home my husband tired to get it out but couldn’t because it’s DEEP into my finger it’s red, swollen and it hurts.
I called me doctor she said I NEED to get it out before it gets infected she maybe the glass could be infected causing my finger to throb, so now I have to take time off to see my doctor because you served me in a broken carafe.
The person in charged didn’t seem to really care which made me not want to go back to your restaurant, which we frequent patronize, as a business owner I felt there was NO
Compassion for what your restaurant endured so we paid our bill of $260.00 without hesitation.

Very upset customer,
Michele Lassen

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Doc November 18, 2013 at 6:44 pm

There are MUCH better places to go than Benihana, and I suggest you go to one of them. Benihana has gone way DOWN hill. The only Japanese in the place are but a FEW waitresses, the rest are Latinos, and maybe some arrogant White guy, whom I will punch in the mouth should I ever experience again, the abuse I was given by him.
I held back because I was with family.
I knew Rocky Aoki when he first opened in NYC. It was Excellent then. He would throw up today if he saw what the corporation did to his business.
Save yourself the disappointment, and DON’T waste your money !

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Dr. Gloria Milow October 1, 2013 at 1:56 pm

I took my daughter to Benihana last evening, September 30, 2013 at 1930 EST to 2143 Peachtree Rd, Atlanta, Georgia. We arrived at 1930 EST, we had a 30 minute wait. We were seated at 2000 EST. The waiter got our order and took the birthday certificates and the people’s id at the table to the back to the manager. It took 30minutes prior to us getting a glass of water. At 2030EST, we were asking for the manager to come to our table. The young man, our waiter, said that they did not have enough chefs and it would be another 30 minutes before the general manager come out. A chef showed up and could not read what we order. During this time, an elderly Caucasian Man came out and was laughing. We were asking him why was our food taking so long and why we did not have a chef before now? He replied all of “you” have coupons and getting a free dinner, so what do you expect? I replied , I am paying for our food. He said so what, that’s what you are suppose to do. I was baffled . I along with the rest of the table got up and left. He has very poor customer service and insulted me as a paying customer. He never identified himself. He came only to insult and humiliate us. Very poor customer service.

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DENISE CRUZ October 1, 2013 at 1:10 pm

Hi, I’m very dissappointed at your services, Benihana is not what it use to be!
I went to the lociation in Encino, CA and the serve was a nightmare! It took forever to get service and I sat in the bar area where you get service ASAP, but that wasn’t the case! I finally got service and all the waitress kept saying was “SORRY, SORRY” it was sickening, then I didn’t get my utensils and again “SORRY” my husband didn’t get his soup the same time I got mine and “SORRY” everything was just a BIG MESS! I couldn’t believe that Benihana has gotten to this. Can I get an explaination?

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Coretta Hixon September 27, 2013 at 3:36 pm

I have heard so many wonderful things about Benihana and today at work a co-worker was treating to lunch for my birthday which was eariler this month… I have never been to Benihana and this was my first time… First, the door states the estabilshment opens at 11:00 a.m. we arrived at 12:25, the hostees camed to the door and stated sorry we are closed, and we will open at 1:00… Okay so we waited because I was so exicted to taste the wonderful and enjoy the experience… Since we was at work, at lunch, we decided to sit and order the food instead of the show… So we ask for menus and the waitress “Brittany” gave us sticky nasty menus, she did not speak, she was very unprofessional and her appearance was very unprofessional for this type of establishment. Brittany took the order after we got her attention by walking over to us, because after receiving the menus she never came back and took our order or ask if we wanted any drinks…So after standing up and giving Brittany or order…15 min went by and I noticed everyone around us that came in 10 min after us was served with their beverages… then 5 min later their salads came out… I waitied another 10 min and then asked for the Manager “Crystal” and she was not so professional herself with handling the situation… Brittany excuse was I thought they was ordering “TO GO” and I stated if it was to got 25 min has lasped and we still was not served with our food…We was the first ones entering the establishment after waiting 40 min for the establishment to open… The Manager asked for our orders, and went to the back, another 20 min passed by no food no service, they walked by our table and did not acknowledge us at all… Other guest was upset because they was recieving little too no services at all. For my first time here I was very dissappointed… I wasted so much time that I was late returning to work from my lunch break, I spent about 2 hours to get no food, and no professional service… I wanted to let someone know so they can address this situation… There is no telling how many people has ran into this same situation… IT’s true that one bad apple spoils the bunch so Brittany and Crystal which is located at 2143 Peachtree Road Atlanta GA GM Michael Neiman needs to have a session on professionalism in the work place… This may not affect your business suddenly but in a matter of time it will destory this business in company if nothing get’s done about addressing issues of this nature…I was very patient and willing to give it a second chance after speaking with Crystal the manager but nothing was done, no food or drinks, and I still waited 20 mins after speaking with her about the situation…I wish this finds the right person that can make a difference in Pure Customer Service.

Thanks Coretta Hixon.

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