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AT&T Corporate Office

AT&T Corporate Office Address

AT&T Inc.
208 South Akard St
Dallas, TX 75202

Contact AT&T

Phone Number: (210) 821-4105
Fax Number: (302) 655-5049
Website: http://www.att.com
Email: Email AT&T

Executives

CEO: Randall L. Stephenson
CFO: John Joseph Stephens
COO: John T. Stankey

AT&T History

The American Telephone and Telegraph Company (AT&T for short) has a long history dating back to Alexander Graham Bell.

In recent history, the company was known as SBC Communications after the government break-up of the original AT&T in 1983.

SBC purchased AT&T in 2005 and took on their brand, logo and marketing for the entire company.

In 2006, the company acquired BellSouth.

In 2008, the AT&T corporate office moved from San Antonio to Dallas.

There have been many recent acquisitions including Cellular One, Centennial Communications, Wayport Inc. and Qualcomm.

AT&T is currently the largest provider of fixed and mobile telephone services in the US.  The company current serves over 100 million mobile customers.

{ 372 comments… read them below or add one }

Jay December 17, 2014 at 3:32 pm

I have had service since May 2014 and I transferred over leaving Direct Tv because AT&T had a better deal and the representative at the time sounded promises. I canceled my services with Direct Tv and paid my early cancellation. Since them all the promises have gone out the window. Every other month I am having to call to get my account adjusted. They keep charging me a very high price and unbundle plan. I called yesterday and they lady keep me on hold for over 30 minutes and came back on the line saying that she has to review with the manager and instead of waiting they will call me back in 15 minutes I ask her that is 7pm she said yes. Will long and behold it was 7:45 and hour later no one called back. I called and the office was closed. I talk to IT and after an hour they fix the issue but I had no service. They promised a call back and no one did. There are no customer oriented. The are sales shark they make promises and they don’ uphold to them. I am done with them. I would not recommended this you all to nobody when ask. If this is how they are going to treat people. (Sorry for all the errors I am to upset to proofread)

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Keith Hunter December 16, 2014 at 6:41 pm

Most of the time I have been satisfied with the support I have received from AT&T. HOWEVER… there is one issue that no one has been able to address or answer. That is the question of when faster internet speeds will be available in my neighborhood. I moved to my current address 5-1/2 years ago to the near downtown area of Indianapolis from the suburbs. My former location had faster internet than my current. Right now, today, there are fiber lines two blocks from my house, but there is still outdated 28 gauge twisted pair to my street.

I have wired my home with CAT5 and would gladly install fiber optic lines if there was a chance I could get faster internet. I would even pay for the installation of fiber to the junction that is two blocks away. No one that I have spoken with at AT&T seems to have any knowledge concerning this issue.

I have spoken with customer support numerous times over the past five years with no success. I have spoken with several layers of supervisors, managers and technicians with no answers. I have attempted to go to the main offices in downtown Indianapolis only to be turned away by a flunky security guard who is just following orders and will not assist with finding a local contact representative. I have even written a paper letter to the “Complaint Department” at the corporate office in Dallas and received no response.

I am absolutely positive that there is someone in the AT&T corporate hierarchy that has an answer. Someone in some office somewhere has the responsibility of infrastructure planning. I could only wish that someone could be contacted and would supply a real world answer.

I have been an AT&T customer for many years in many different states (even prior to “the breakup” and the forming of the RBOCs). I maintain a landline, cellular and internet service through AT&T. The day is about to come when I will shift my internet carrier over to my local cable company, but I don’t really want to do that. 2015 could be the year of change though.

So what will it take to get an answer from AT&T? I don’t know, AT&T probably doesn’t know and I seriously doubt that will ever happen or even that the corporation cares. Please prove me wrong.

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Krystle Lentz December 15, 2014 at 2:11 pm

I absolutely hate att I keep calling this stupid number and your representatives messed up my account and now in paying more than I have to!

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Bill Wolfenberger December 12, 2014 at 4:59 pm

I have called the ATT company several times been made promises that have not ever come true been mistreated on the phone lied too an abundance of times and had my time wasted spesifikly by one of your management team. I do not know where to go or whom to speak with and I am tired of getting the run around every time I do. I have had issues with my home line for a better part of 4 years. Why I chose to stay with your comapany I am not sure other than I have always been with your company. I have had multile and long conversations with Different staff from different services you offer and everytime that I do the wait time is insane and even one of your representatives sat on hold for a hour and a half waiting for the correct departments and like my seof when i do inquire for a spesific department I am often and always transferred to another and the rotation starts over again. When i told my services are fixed and the following day a reoccurring issue happens. I have had technicians come to my home and claim to fix things and the last one actually yelled at me and and more or less called me an idiot. A manager told me my Cell phone line was fixed but in order to get it restored I had to go to an ATT store to have it fixed and when i went there 40 min down the road I was told they had no ability to do so but were nice enough to help and call in to the same department I had gotten off the phone with before I left and fixed the issue for me.. But on the phone……. I have been told representatives would call me back in a given time and days later I do not even get anything from them or anyone else. For years my phone line would not understand things like push 1-0 to for whatever it was I was doing because of the static in my lines and still at times it is that way. The Gentleman i spoke with on monday I believe had offered me better raits for my phone tole me all things were fixed with my home service made me feel great the the following day all was the same or worse he spent his time trying o sell me something and that it worked and was offering a resolution to some of my issues by dropping my home phone 0ing out my account and getting me a cell phone which is odd because I gave my cell away years ago and never wanted or needed one since. When I asked him to call me back in about an hr he said no problem and he would do so because I wanted to discuss it with my wife before doing so. I never heard from him leaving me with the opinion that he was only about the sale and notching else and not even putting in his notes after claiming to have done so anything regarding our conversation other than the Cell Phone service change I had even received text messages stating what he had done yet I was told there was nothing in the notes by that same manager. My apologies if this is jumbled and sounds crazy but for as much as ai have been offered or told over the past years and several months I do not know how detailed you need me to be or what i need to say other than to ask if the better business bureau is whom I should be contacting because the people you have working in the offices are either 1 non compliant with tings they offer they lie or send you one a wild goose chase just for their own twisted sort of fun. My Wife’s cell is 817 845 9180 and I would like to speak with someone as soon as possible. I need to know is this is the sort of business I am to expect and appreciation I am going to get in the future r what is going to be done to fix the situations. I mean seriously I was told the reason I had bad cell phone service in my area was because of moss that was growing on a tower…….

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Natalie Wilson December 12, 2014 at 1:22 pm

Long story really short…I just became an at&t customer this year Sept. 2014. My phone went bad in Nov. 2014 (callers couldn’t hear me but I could hear them) I put in a call (waited over an hour)… the rep advise me to go into my local at&t store to just exchange because I have insurance on my phone…once I traveled to my local store (waited over another hour) I was told by the rep there that I needed to contact yet another 800 number…I went back home called (waited addition hour) just for the rep to say we have to first hard reset your phone first before putting in a claim…he did…the phone still didn’t work…so the rep placed an “Warranty claim” instead of an “Insurance claim”…my new phone came in with instructions on how to send back my broken phone…after a few weeks the old phone was returned with a reject letter stating my account will be charged $320. bc an “warranty claim” was placed instead of an “Insurance claim”…I wanted and thought the claim was through the insurance that I’m paying…I called today spoke with Ruth @ 7:08 am, Sup; Precious Robinson 7:33 am, RC w/LG at 7:48 am, back to Vanessa w/at&t @ 8:06am, Jennifer Stewart, Sup; Sara Potter, and lastly Mr. Matthew around 9ish all to be told that it’s my fault that their rep put in Warranty claim and not Insurance claim eventhough they saw on my account that I had insurance..

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Trish Acct#137062599 December 10, 2014 at 11:11 am

• In July 2014 I spoke with a representative that offered me a $250 gift card and a monthly bill of approx. $85/month to switch my services to AT&T. Those services were for the U300 package, 2 receivers, 1 wireless receiver, the highest speed internet you offered and HD services.

• When the technician came to install, he advised us that because of some technical challenges my home was not able to receive the highest speed of internet offered. I then had to call you back to receive a new rate to adjust for not being able to get the high speed internet and was told my bill would be $76/month.

• The first representative failed to add the HD services as I requested. I had to make another call to get those services added.

• My first month bill was incorrect and had to call to have that bill adjusted

• I only received $100 gift card in the mail and not the $250 that was promised to me. I had to make 2 additional phone calls to follow up on the $150. I finally received another gift card for $100. I had to make another call for the $50 and was given a $50 bill credit.

• In September I added the NFL Redzone. That is all I wanted, that is all I requested. At this time my package was changed from the U300 to the U450 and my bill was now $221.16.

• I called on October when I received the bill. I was on this call for over an hour. I was told to pay $70 for that month and they would work on adjusting my bill and getting the promotions put back on my account. I was advised it would take a few days and someone would call me back. I NEVER RECEIVED THE CALL.

• I called back on Monday, December 8th and again was told that they needed to get the promotions back on my account. After speaking with 2 CSR reps in an hour period I was told that the supervisor was the only one that could correct the issue and he was wrapping a call with another customer and would call me back in 15 minutes. I NEVER RECEIVED THE CALL.

• This morning I called and after speaking with 2 reps I was again advised that the supervisor was the only one that could help and they were wrapping up another call and someone would call me back. I refused to fall for that trick again and asked to hold until she completed the call. That supervisor was offering to make adjustments but I am not sure that she understood what I was requesting because her best and final offer was a monthly bill of $111 for 3 months and then $127 after that. I am requesting my bill be adjusted back to the original amount I agreed. That is not my fault that AT&T has not been able to get my account right from day one and those promotions are no longer available. AT&T screwed it up and AT&T should be the one to fix it. She blatantly advised me “That is not going to happen”. I then told her “To send a truck to pick the shit up”. She transferred me to yet another department. That representative came on the line, asked me for my account number and passcode again. I provided that information and guess what????? The line was suddenly disconnected. Hmm, what a shock huh!

I have seen AT&T in the news recently for other unethical and unlawful practices and unfortunately I feel as if I am a victim of some of those behaviors as well. In addition, an organization as large as yours has the absolute worse customer service processes. It is obvious the old someone will call you back is a tactic that is being trained to the masses because I find it very odd, that this is the resolution offered to me most times I have contacted the center. It is also incredibly frustrating to continue to repeat my concerns over and over and over again to every person I speak with. Do you guys not keep a log of the calls for reference? Why are the calls and situation not introduce to the next person when you are transferring calls.

This is my last and final plea for help. I would like my monthly billing adjusted back to the original promotion reflecting a total of $76/month including taxes. I added the NFL package for an additional $7.99/month. Which would total approx. $85/month after taxes.

Lastly, please know that if you are unwilling to honor my request, I need for you to come and pick up your equipment and cancel my service. After that I will be consulting my resources to see what options are available to me as I do not plan to pay a dime for these predatory charges and any cancellation fees you may try to add to my account.

Please review and let me know your resolution no later than the close of business on Thursday, December 11, 2014.

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Luc Hoang December 10, 2014 at 2:51 am

From Luc Hoang,
JJJ Empire Central LLC

To AT&T Corporation

To whom it may concern,
Dear Sir/Madame
I am Luc Hoang, owner of the property (commercial building JJJ Empire Central LLC) at 1327 Empire Central Dr. Dallas TX 75247.
I would like to make the complaint that your construction company dug two holes near our parking lots. They caused big mess for over ten days without finishing up. These messes not only reduce the value of our property, but also cause a lot of inconvenience for the tenants to park their cars. We have already called you to complain but we have never had any response from you.
So we would like you to fix your problems as soon as possible within two days until 6: oo pm December 12th, 2014
If you do not fix it by the deadline, we will have our attorney to process the lawsuit to your company
We hope that we can hear from you as soon as possible to solve this problem without involving the lawsuit.
We request that from now on whenever your construction services come to our property to work, they have to give us their bonds and insurances

Best regards,

Luc Hoang
Phone: (206)724-****
e-mail: ****@yahoo.com

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Conni December 4, 2014 at 2:23 pm

Good Afternoon,

We have been a faithful AT & T U-Verse customer for over three yrs. We recently bought a new home and when I called to transfer the service I was told that U-Verse was not available in the area that we where moving to. Well 2 days later I saw an AT & T repair Truck just houses down from our new home so I called back and after an hour and a half I had the new service finally set up to be transferred to our new address.

Service was to be set up on 11/14/14.-a Fri. I took the entire day off and was assured the tech would arrive between 9-11:00am. When no one was there by 12:30pm I called and after being on the phone with a representative for another hour, I was told that they had us on schedule for disconnect on the 14th at our old home and connect at the new home on the 15th.

I would not have set it up that way with a laps in service because my husband works from home and needs the Internet to log into his work computer for contracts ect. This I knew was not fact and demanded a supervisor call me about this error. I waiting all day on the 14th and no one ever called me.

On the 15ht the tech arrived and showed me the phone numbers he had on his service order. Non where even remotely related to us. He did a great job with the set up and prior to leaving took all of our older equipment with him.

With moving into a new home we had a lot on our plates and just let the entire set up error go, especially since no one ever called me back.

Well I got a letter in the mail on Sat. 11/29 saying I would be hit with severe fines if I did not return my old equipment. Back on the phone and after being on hold for 35 min. I spoke with a customer service rep who them proceed to tell me to disregard the notice, that my account now shows that the equipment was returned. Here on a busy Monday now 1 hr into another AT & T phone call trying to fix yet another AT & T error. Now I fuming and when I expressed my concerned to the tech he offers me $5.00 in compensation, then it went to $10.00 and then to $30.00. I had to repeatedly tell him that I wanted to speak with a supervisor and that he was insulting me with his “auction” type response to my request to speak with a supervisor. When I told him I was done with this conversation he told me point blank that he could not guarantee me that a manger would call me back. With that I let him know that I was going to contact AT & T corporate and if need be I would send them the recorded phone call on my end as I had to do this all on my lunch hr on a work phone line, of which all calls are recorded.

NOTE ASLO, that I have also pulled the call when I set up my new service and not once was the 15th ever mentioned in the entire phone call for new service set up, yet another AT & T error.

Your new commercials state no one would ever go into a waiting comma waiting on AT & T. well over the past three weeks I have easily spent over 8 hrs of my work day waiting on AT & T. to do it’s job correctly.

Frustrated Customer, to say the lease.

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Orlen McHanney December 3, 2014 at 5:42 pm

I am on a fixed income and switched my home phone 318)445-**** from AT&T to Suddenlink in Alexandria, LA. For 34 years I have had this number. On 10/15/14 my service was interrrupted for nonpayment and restored on 11/3/14 with a new number 318)704-****. After 18 days, Suddenlink stated the number was migrated to its original owner. Since 11/3/14, I have not been able to find the location to return my number. Both Suddenlink and At&t says they do not have 318)445-8566. Can you help me locate the number? I am ready to setup an account with At&t to get my number back. I can be reached at 972)697-****. Thanking you in advance for your help.

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todd December 2, 2014 at 2:49 pm

i have been trying to get internet at 4 locations for a fire dist. for over a year up to this day every dept and reps have drop the ball. tis is sad that att does not support plublic safety

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Cummins Allison Corp. December 2, 2014 at 1:03 pm

I truly hope this email reaches your corporate president. We are very disappointed in the service we have received from AT&T. We are a large corporation that deal with providing services to financial institutions and businesses. We do 80% of our daily business on the phone, and dispatch calls from our customers to our technicians throughout the day. We relocated to a new location on December 1, 2014. I called AT&T on November 8, 2014 to notify them of our move, because I wanted to make sure they had plenty of time to make our move a smooth transition. I explained to them that we could not afford any downtime on our phone lines because of the nature of our business. They said they would provide us with temporary lines at our new location so we could keep our phones up and running at our old location until we moved over on the first of December. On December 17, 2014 I went out to meet an AT&T technician at our new location so that they could connect our temporary lines. I saw him working at the phone box and he said he was connecting our 5 lines. I asked him if he needed to come inside to test the lines and he said no that everything would be done from the box on the outside of the building. He left and supposedly our lines were up. I called AT&T again and told them that we needed our original phone lines transferred over on November 28, 2014, and they would replace the temporary numbers they had given us. They said that would not be a problem. Mind you every time I called I had to speak to a different representative and repeat the whole story again even though I had ticket numbers that they could look up and see what was going on with our account. November 28th no one showed up at our new location, we were calling all day and we were told someone would be out before the end of the day, no one came. On Monday morning December 1st was our first day at our new location and we did not have any phone service. I called AT&T and asked to speak to the person I had been speaking with on Friday and they told me she had been moved to another department. Needless to say I was very frustrated, and had to explain everything again. They connected me with repair and they said they would send a technician out before they went to any other jobs, because the were not able to get to us on Friday. NO ONE SHOWED UP ALL DAY!! I was on the phone with ATT on and off most of the day. The last thing we heard from them on December 1st is that our order was scheduled to be repaired on Wednesday, December 3rd!! In the meantime we are losing precious time servicing our customers, our home office is getting calls from irate customers, and we are still without phone lines as we speak. This is unacceptable customer service. We have been a customer for over 20 years and this is the gratitude that we get from your company. We feel like you have taken advantage of our patience and tolerance with this issue. We have been very calm on the phone with all the reps but this is ridiculous! AT&T manipulates it’s customers because they know that they are the only company that can provide phone services for businesses. This is so wrong!! I am including the names of the representatives that I spoke to, they were real people who are obviously incompetent of performing adequate service orders for the customers. I hope everyone reads this complaint comment and learns not to trust in your company, just as we have. The following are the Representatives I spoke to in San Antonio, Texas.

Joey De Leon – Leveraged Service Representative
Naila Mubarak – Leveraged Service Representative
Audrey Gipson – Telebranch Service Representative
Andre Collier – Supervisor

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Thomas grabowski November 25, 2014 at 9:02 am

Here att all your customer of att are very poorest business and I try ask if I pay 27.56dollar and I told them replace they say can’t replace me new one and they remove my insurance for rereplace sound rip me off and I am not going pay bill if I see I will return to u u pay your own company pay bill not me anymore att are suckest network and text and etc too many time unhook phone and back on not good idea it bad idea if problem again I would never pay att anymore first thing replace new phone then I keep going pay only 70.00month no more over hundred understand also att store are very rude poorest business and I ask replace won’t doing I am not Happy with att at all so recpect deaf people if not u done business rid me off alot thing also u must tell your employees respect deaf people understand

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angrymom November 19, 2014 at 4:47 pm

At&t suck. They owe me 115$ and refuse to pay me but they sure can take

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angrymom November 20, 2014 at 8:32 am

Now they have turned my phone off. Now they owe me 175 because I just paid my bill

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Dana Miller November 19, 2014 at 2:02 pm

Pretty funny… I am to find a # to call for executive customer relations to file a complaint. I called the number listed above (210) 821-4105, selected Business customer, report trouble, and selected the south region, then received the “number is disconnected” recording. Lovely customer service

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Charles Smith November 17, 2014 at 5:04 pm

Mr. Randall L. Stevenson, I pray you see this post and contact me at this email ****@gmail.com. Some of the employees are not trying to keep the customers with AT&T… Just thought you would like to know. We are disabled and that is a sad situation.

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Charles Smith November 17, 2014 at 5:01 pm

I am very disappointed at the way they do with their disabilities customers. I tried to file a grievance and they kept heading me off and not telling me how to file a grievance with the head office. If anyone knows can you email me please. I am tired of people giving me the run around. They have very little respect for the consumer.

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LINDA November 17, 2014 at 1:47 pm

I have been a loyal customer since 1979, but right now I am considering changing all of my services with ATT due to the lack of customer care service that I am receiving from their customer support team. I have been calling support for almost 2 weeks now with different issues. My call should be really long now. I have issues with my Uverse, home phone line and my wireless billing being incorrect.

My Uverse issue has now been resolved, apparently when it was setup the tech did not change my data card the tech that came out on 11/8 was able to solve the problem that I had with my tv screen freezing up. When my tv screen would freeze up, my UVerse phone line would go dead. During ths time I could not call nor receive calls.I was on the phone on Saturday 11/8 for over 2 hours. I was transferred to the wrong department several times, placed on hold. While on hold since with was a Saturday and my day off and my daughter’s birthday and it was taking so I put my phone on speaker and I was able to take a shower, wash my face, brush my teeth and get dress all while being on hold. The end result of that phone was
1. A technician came out that and resolved my UVerse issues
2. A technician was schedule to come out on Friday, 11-14 to
transfer my phone back to analog in the morning time window
Friday, 11-14-14 around 9 a.m. I realized that I had not received a conformation call from a tech. Here I go again calling this tim I was on the phone for only 1 1/2 hours.. The agent informed me that she could not locate my phone in th system(account). I told her that I had that number since 2005 ). She said she could not help me because she could not locate my account. I asked her several time to speak to a supervisor, finally I told her as a customer I had the right to speak to a supervisor since she could not help me. Supervisor name Angela came to the phone and scheduled a tech to come out that morning. While on the line Angela she thougt that we had gotten disconnect so she called me on my home phone. She mention to me that she just tried to call me and I informed her that phone did not right. I then picked up my home phone there was no dial tone.
The tech came out that same day switch my phone from voice over ip
back to analog.

Well I called again today gave Anna my information to confirm that this is my account that I was calling for. She asked my for the 3 digital code on my phone bill. I informed here that I did not have that infor. She told me that she could not help me without. I was calling to confirm my phone plan since I no longer have voice mail.

ATT this is not worth the stress. I will switch to another company rather than deal with this stress.

Regards,

Linda Crosby
****@gmail.com

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Myrna November 17, 2014 at 12:43 pm

Worse service ever been with them for over 12 yrs and I’m finally done worse customer service In stores and over the phone. Never returns calls nor emails… Don’t get service with them……

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paul guptail November 16, 2014 at 5:49 pm

I have five phone with them and never had a problem till now. They usually take care of everything and have very good customer service but it seems like this month they got something stuck up there and they don’t want to do anything about it seems like my money is not good enough for that I’m bout tired of it my primary line it’s supposed to be 160 they got it set at 200 I’m supposed to have each additional line it’s supposed to be $40 they have those at $100 what is going on and then every time they want to go look in your notes no one knows how to put notes in their notes never correct and what they tell you this is getting old I spend more time talking To at&t then my family.t seem they are breaching their contract but then now they’re going to try to try to charge me a fee for early termination this is ridiculous sounds like they’re robbing me Let see what happens. I might have to get a lawyer

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Ashton Talley November 14, 2014 at 11:37 pm

Hi I just wanted to tell you about a situation that we have delt with over the past few days. We placed an order to add a new time to our account. We have talked to 13 different people trying to get everything taken care of and we have gotten the run around. I can deal with most of it even though it is very frustrating. When we called the last time the lady listened to what we said said she put us on hold and never came back on for 30 minuets then popped back on and when we asked for a supervisor she said ok hang on and put us on hold for another 40 minutes. After all that she finally came back on and when were explaining to her that we were at our wits end and we demanded to speak to a supervisor she hung up on us her id# is JL079M this person is very rude and inconsiderete of customers. We choose to be at@t coustmers we do not have to be customer of yall and i think that yall need to work on your coustmer service repesitives and update your systems to help coustmers more and update the website it never works either. I know most of the time corp. has these little complaint line to make the customer feel better but i sure hope this gets seen and taken care of.

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christy bannan November 24, 2014 at 2:56 pm

How do you contact there main offices?

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debbie ciolli November 14, 2014 at 12:40 pm

OK going to TRY this again..We want to Thank SONIA from ATT for Helping US and spending the time to Insure we were not only satisfied but COMPLETELY and helped us find a phone for my husband and a NEW PLAN that also Helped us tremendously! This ATT rep should be COMMENDED and should TRAIN other ATT reps on How to Have not only Patience but she showed REAL Concern for OUR Being Happy! SHe is a GEM for ATT, Hope you know how Fortunate ATT is for SONIA. Today is 11/14/2014 at noon time florida Melbourne Fl Thank you SONIA!

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lOU November 21, 2014 at 3:38 pm

How do I reach her.No one will help me.

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Michael November 14, 2014 at 8:22 am

Your customer service reps really suck and can’t help, that and they resort to canceling your phone line. I’ve had your service for almost five years. Now I’m thinking of taking my money to someone that can help, that speaks where I can understand them and doesn’t have an attitude. At&t I would never go with any of your home devices knowing what I know now about your company. Thanks again for you not so friendly service….

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Terrie November 14, 2014 at 6:23 am

I don’t know whether it’s just me or if everyone else experiencing issues with
your website. It appears like some of the written text within your content are running off the screen. Can someone else please comment and let me know if this is happening to them as
well? This could be a issue with my browser because I’ve had
this happen before. Appreciate it

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Thomas grabowski November 13, 2014 at 9:52 am

Now i am not happy with u all att all are very poorest and i dont give damn all att change plan etc thing i talk that person cant change my plan paynent wont doing i still not going to pay damn phone i want u all att i am not happy with i will switch straight talk u wasted my money i am not going pay u nothing 198,00 dollar i wont pay for it i talk other agent wont change my plan also i have few problem with att never change what thier problem i dont care iabout your phone suckest in world ever i had now i want switch straight talk now no bill ok thank u i am not happy undrrstand me

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Thomas grabowski November 12, 2014 at 10:23 pm

U know that again i am not happy with i ask for change plan i want3rd of month now if they don’t change i wont pay phone again anytime u ask for bill no i am done with att i told them today i already pay76:00dollar and is again turn off i will get pissed off all att going in trash i never pay u again so i want leave on till dec 3will pay half if u don’t listen then you done ok thank u att if u dont listen them i will go back switch straight talk ok

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Anas AlQawasmeh November 10, 2014 at 4:26 pm

I ordered/purchased two devices (I phone 6) with two lines (2 GB Shared plan) from Woodbridge AT&T branch on 10/18/2014 and I received and activated my devices / plans on 10/23/2014.
The sales representative and the branch manager promised to waive the security deposit amount (445 $) to complete the order and they waived it. But what happened that they did not waive it properly from the system and the amount is still appears in my bill as a payable.
Someone from the customer service called me after that and informed me that I should go to the store and ask for the store manager to waive the deposit amount properly. I went to the store but the store assistant manager informed me that he can’t waive it right now, because the line is already created!! And he needs to send an email to the area manager to waive it. (Still pending from 10 days)
My issue now that this amount should be waived before the due date of my bill on Nov 23 to avoid any problems. The store informed me that they will call me but they did not. I’m wondering why I should spend all of this time trying to correct the sales representative error!!
Anas Al Qawasmeh, phone number 732-501-1862

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Kenneth L. Williams November 10, 2014 at 4:13 pm

Attn: AT&T Corporate Office

I am writing to ask your help with what may seem to be an insignificant matter to you but it’s really not so for me, it’s a “It’s the principal!” kind of thing. Simply put, I request either a refund of my $53.96 which I paid for a Motorolla Whisper Bluetooth that fails to work hands-free or a swap out of that device for a different model that does work with my iPhone 5.

I bought the Whisper at an AT&T store on June 7, 2014, failed to note the 14 day return policy (displayed on the back of my receipt in extremely light, hard to read typeface at that!, and, who reads the BACK of a receipt unless directed to do so???), therefore unknowingly went past the 14 days for my first intended use (daily walks to maintain my health), and found then that the Whisper did not function well.

Thinking it faulty, I arranged for it to be swapped for a new one by Motorolla, but, weeks later, the new one worked no better than the first. Both played back my music and phone calls ONLY when I hold my iPhone at waist level or above and on the same side as the ear in which I had placed the device. Any other location, i.e., on my hip in my iPhone hip-holster, on my arm in an armband iPhone holder, or just swinging my arms normally as I walk, caused both devices to skip repeatedly or stop relaying the music totally. So, I had to keep my right arm bent before me so that the device, which I affixed to my right ear, would playback my iPhone music without skipping.

Unfortunately, a visit to the AT&T store where I bought the device – at the stores recommendation, after I had asked for which device works best with my iPhone 5! – and a call, while there, to AT&T Customer Service, who transferred me the Retentions Dept., who then forwarded me to the Warranty Dept., all proved futile. No helped me with true customer service, i.e., satisfactorily resolving my problem of having a Bluetooth device that doesn’t function as intended and not redressing that issue!

The store refused because of the 14 day return policy, and the others because the device wasn’t malfunctioning due to technical issues. Yet, here I am, a long time AT&T customer (you also have both mine and my wife’s home and mobile phones – and emails – accounts, and have for some time now) holding a device that does not work for me, with no recourse but to “eat” the cost of the device before spending more money on another one. Does this sound fair and true customer service to you? I think not!!!

So, please address my problem so that I may remain a satisfied AT&T customer. Otherwise, I may have to take all of my business elsewhere and never to return to AT&T. Why lose a good customer over $53.96? I’m sure that you will agree that this just doesn’t make good business sense. Thanks for your consideration of this request and I await your reply.

Kenneth Williams

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stacey November 9, 2014 at 12:09 pm

I am so upset with the lies I was told by AT&T associated! When I try to get it resolved… the supervisor just stops responding all together. Here is what was said and this was over an hour of talking. I would wait ten to twenty minutes for a response. After waiting 10+ minutes for a response at the end I finally disconnected. I am very upset with everything and now I am locked in to payments I did not agree upon, with my phone I purchased a few weeks ago and now the cable.

Thank you for choosing AT&T. A representative will be with you shortly.
You are now chatting with Mellissa K.
Mellissa K: Hello my name is Mellissa K. Thank you for allowing me to be your specialist today. How may I assist you?
STACEY: Can I speak with a supervisor please?
Mellissa K: I understand that you want to speak to my supervisor about your concern, Am I correct?
STACEY: yes
Mellissa K: Thank you for the confirmation.
Mellissa K: I will do it for you right away.
Please wait while I transfer the chat to Alex .
You are now chatting with Alex .
Alex : Hello Stacey,
Alex : I am reviewing your chat details.
Alex : Could you please help me with your concern?
STACEY: I am extremely upset. I went and signed up for a phone with yall and the person who enrolled to me lied and did not tell me about all the fees that were associated with the plan and the monthly payments were higher than agreed upon. So when I called the sales person that helped me, also started talking about enrolling in the internet and uverse. They assured me my first payment and monthly payments would be less than 80 a month!! It is $164.00!!
STACEY: Plus they told me the tumble was free which it is not! I called about that and I was assured I would get a return call about it and no one ever called me back. Now I just received the bill and it is 164.00
STACEY: Plus I did not even sign up for automatic payment. The sales person said my card would be charged only if I did not pay and that is was not auto pay
STACEY: I want the phone called to be reviewed and i want all the promises she made me to be reflected on my bill. This is not right
Alex : I am really sorry for the inconvenience you had.
Alex : Let me check your account details.
STACEY: that should of said less than $80 a month
STACEY: Everyone I told I have sign up for a phone plan, internet and cable with AT&T said I would regret it and they are right. I am shock this is happening a second time in less than a month.
Alex : Your monthly charge is showing as $89+ taxes and there is a $49 activation fee to set up your account by a technician on your address. That’s why your bill is $164.19 for this month, from next month onwards the bill will be $89+ taxes.
STACEY: She told me there would not be an activation fee the first month.. I asked her three or more times. “Are you sure it is 80 a month?”. If you review the phone call and listen you will see
STACEY : 89+ tax is not even what I agreed with. She said less than 80 with tax!
STACEY : I am sorry but it’s just not right that the sales people lie
Alex : I can understand your concern, let me check what the best i can do for you.
STACEY : Even with the Tumble things. She swore it was a free thing on uverse and it is 5 dollars a month
STACEY : Then she enrolls me in the auto bill pay after promising it was not that. It was just in case I did not pay it would charge after a few weeks.
Alex : I’m sorry for the delay. I’ll be right with you.
STACEY : ok
Alex : I can remove the activation fee from your bill. and for your monthly charge I am checking for options to lower it.
STACEY : ok
Alex : Now your balance is $107.38.
Alex : I can lower the monthly bill to $81+ taxes by removing the fee of a additional reciver.
STACEY : But that is not what I agreed upon, I don’t mean to be an ass . It is just that my funds are tight but I want this for my kids and the sales people talked me in to it. But it is mostly because it the fact that they told me one thing and they charged me and are charging me a different price. If you do this to me there is no telling how many people y’all are lying to.
STACEY : I need my credit card information removed from the auto pay as well, and the tumble program. Why did she lie about that?
STACEY : I still want my call reviewed by a supervisor. Sales people should not be lying to the customers. It is bad for business and wrong. It was bad enough that the people that sale the phones lied, but when the uverse section lies as well it is just wrong.
Alex : Is that okay for you?
STACEY : are you taking me off auto Pay>
STACEY : Hello?
Alex : Stacey, are we still connected?
STACEY : yes i was waiting for a response for the other questions I asked you.
STACEY: Are you going to respond?

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Trish Acct#137062599 December 10, 2014 at 11:14 am

This seems to be a pratice as I experienced a very similar situation. They are quick to say someone will call you back to get you off the line. They do not have intentions of calling you back. Today I refused to disconnect and said I would wait and they eventually hung up on me.

Have you received a response?

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Sandy November 4, 2014 at 6:55 pm

I have had nothing but issues since becoming a Direct TV/Att U-Verse member in April. They have made appointments and not shown up. (This happened several times.) I have had trouble with the billing department numerous times. This month all of a sudden I get a bill from Direct TV. It seems my bundle has just stopped for no apparent reason. I spent over an hour being bounced around and finally spoke to someone who could explain things to me. It seems because of their error, I will be unable to get my discounts this month and I have to pay the two separate bills. I am on a different cycle with Direct TV then I am with AT&t and will have to make sure I get Direct TV paid before end of their cycle (even though I just paid my current bill). If not, no bundle for me next month either. They could not fix this error on their end, so therefore I get the punishment (seems right to me). I am at the point of canceling my service, oh but wait they have me under contract and I can’t. I am so glad that AT&t cares so much for their customers. I would not recommend AT&t or Direct TV to anyone. All that awaits you is frustration.

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stacey November 9, 2014 at 12:12 pm

I know the feeling. I never complain about anything but this is just wrong.

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Peggy O'Connor November 2, 2014 at 12:45 pm

LOL…..when you submit your complaint it apparently changes your words a bit with mis spellings etc! Awesome job AT&T!

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Peggy O'Connor November 2, 2014 at 12:40 pm

AT&T is scaring people out of their money. If you have paper billing, you will occasionally not receive your bill and when you call to question them they verify your address and claim the issue is not with them, you then pay your over due bill via credit card. my June bill was $183.17 pc by check, July $169.01 check 9174, August no bill was received, call customer service they verified my address and determined it is not their issue! Paid by credit card $187.74. September bill I paid $218.37 by check 9208. October bill was received on 10/25/14 opened on 10/31/14 (Halloween and very appropriate for what I find). The October bill is for 9/20/14 thru 10/19/14 And I am PAST DUE….WHAT? It shows my September payment of $218.37, but some how in October I am past due and owe $424.56. I had no previous balance in September, I paid the full amount bill in September, but in October I am past due and being charged a $9.00 late fee! You call customer service and they will spout of dates and date ranges, and you can’t make heads or tails of what they are trying to communicate to you, or what month was not paid. You had better believe this is a racket. I am done dealing wit her them. I am keeping the service just longe enough to get more documentation. I will then use the BBB, FCC, and every other regulatory agency I can find. ATT billing practices are criminal and they are stealing from you every chance they get.

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