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AT&T Corporate Office

AT&T Corporate Office Address

AT&T Inc.
208 South Akard St
Dallas, TX 75202

Contact AT&T

Phone Number: (210) 821-4105
Fax Number: (302) 655-5049
Website: http://www.att.com
Email: Email AT&T

Executives

CEO: Randall L. Stephenson
CFO: John Joseph Stephens
COO: John T. Stankey

AT&T History

The American Telephone and Telegraph Company (AT&T for short) has a long history dating back to Alexander Graham Bell.

In recent history, the company was known as SBC Communications after the government break-up of the original AT&T in 1983.

SBC purchased AT&T in 2005 and took on their brand, logo and marketing for the entire company.

In 2006, the company acquired BellSouth.

In 2008, the AT&T corporate office moved from San Antonio to Dallas.

There have been many recent acquisitions including Cellular One, Centennial Communications, Wayport Inc. and Qualcomm.

AT&T is currently the largest provider of fixed and mobile telephone services in the US.  The company current serves over 100 million mobile customers.

{ 300 comments… read them below or add one }

Carol Jackson September 19, 2014 at 8:19 am

You think the customer service is bad, the retired employees are being thrown off our insurance. The “exchange” wants to talk to you but can’t tell you what it will cost!!!!!!!!!!! Our insurance (secondary) fee the some former employees have been able see to are “outrageous”, our benefit office is off shore and could care less…………….were are on fixed incomes!!!!!!!!!!! AT&T WE ARE BEING RAPED BY YOU AND AON!!!!!!!!!!!!!!!!!!!!!!!

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Dyan September 18, 2014 at 11:24 pm

Heather at the AT&T store in Ponderay, Idaho is GREAT! She is courteous, knowledgable, and professional. She, and people like her, have kept me loyal to AT&T for 22 years!

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Tammy September 16, 2014 at 12:37 pm

I need help on my cell phone bill because of loss of work and need it as soon as possible because this is my main number for work and doctors

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Lindsay Wyburn September 16, 2014 at 11:21 am

After submitting my comment and reading the other comments I don’t understand this website where we can add comments. It is obvious that the CEO, CFO, and COO don’t give a crap or there would be better service to their customers.

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Lindsay Wyburn September 16, 2014 at 11:20 am

I want to let you know that AT&T uverse is the worse company I have ever dealt with!! I have had an issue with my cable for approximatly 2 weeks. I have had 2 techs come out when they actually showed up. I have had 2 no-shows without a phone call to tell me they are not coming. That is BS!!!!! Now I am being told there is all the “sudden an outage” in the area so they will not send someone out to me house to fix the inside until that has been fixed. I am so fed up with your company. I have an appt with Time Warner and will be cancelling your services as soon as I can. I will also be spreading word to not have services with your company. Your techs on the phone don’t know their heads from their butts and do not communicate with each other. I know in my record it probably states I was rude as well but that is because your techs lie and don’t have the correct information. They set up appts and make you waste your time waiting on them to not show up. I will NEVER have this service ever again. I have never been so disgusted with a company before.

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BOSE T IDICHERIA September 16, 2014 at 10:30 am

People never ever order any phones through AT&T, you will get trapped.I am suffering more than a week, I don’t have any cell phone. The new iphone I received was deffected returned, nobody is taking responsibilty now.I am prearing letter to submitt the CEO and other direct board members.WORSE CUSTOMERS SERVICE WENT THROUGH MY LIFE!!!!
We’re AT&T customer for over a decade. On September 1st we called AT&T to upgrade existing 4 wireless lines plus add one more line for our daughter, then customer service offer over the phone 4 iphone and 5 lines as family next plan for 18 months. We ordred 4 iphone 5cs and one regular line. When we received the phones we called to activate the lines, the monthly amount and terms completely changed, we become trapped. Then one off my phone was defected, and when try to returned according to 14 days return policy, and called customer service more than a week straight 4-5 hrs on phone, tokk one day off from work to just call this co.,no help I want the responsible party to check my I’ll put it in my email or letter, how many hrs I spent last 7-10 day with customer service.

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Curtis Bell September 15, 2014 at 2:49 pm

ATTENTION LEGA DEPARTMENT:

AT&T has installed a large cable ( app 2 inches in diameter ) onto my property from the building immediately adjacent thereto. This cable comes off the neighboring office building and goes into the ground ( my property) presumably to the street.

THIS IS A CLEAR TRESPASS ON MY PROPERTY WITHOUT PERMISSION OR COMPENSATION.

MY PROPERTY ADDRESS IS: * NORTH ANDREWS AVENE, FT. LAUDERDALE FLORIDA, CABLE LOCATION IS THE NE SIDE OF MY GARAGE THIS AT&T CABLE SERVES THE BUILDING NEXT DOOR KNOWN AS “THE NORTHMARK BUILDING” AT * N.E. 2ND. STREET, FT. LAUDERDALE.

PLEASE ADVISE IF COMPENSATION IS TO BE MADE AVAILABLE OR SHALL THE CABLE SIMPLY BE REMOVED ? I SHALL AWAIT 3 DAYS FOR A RESPONSE. CURTIS BELL

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kaleo paiaina September 14, 2014 at 12:41 pm

I have a problem.. I sat on the phone for 3hours and no body could help me … I have two phones one business and one personal that I use .. I have two more phones that we use with you guys…. my personal phone the import for the charge broke and i have insurance so why do i have to pay 200.00 to have it fixed when i didnt break it .. whats the point of insurance that i pay every month for it …. so. Well im on the phone with customers. Service. They are rude one hung up on me the other had me on hold for a half in hour and then I asked for supervisor/manager I tell him my problem and he hangs up on me too what kind of people you have working for you.. if you ask me your customers Services is very poor.. if i didnt have a 2year contract with you guys i wouldn’t recommend your company to anyone ….

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Teri Grimmer September 14, 2014 at 10:58 am

I am a bundled AT&T customer. I have been an AT&T customer for over 45 years. I am now without my landline service and there is no help available for 72-96 hours. The level of service has dropped drastically in the last several years. Now, all that you get are the scripted apologies from employees, many who do are from outsourced phone centers and have a very poor command of the English language. There are not enough employees for repairs leaving many of us without access to 911. I live in an area where the AT&T cell phone service is terrible so even my “backup” service is poor. There should be prioritization or repair calls for those of us that live in more rural areas and are a distance from neighbors. I was NEVER ASKED IF I WAS SICK, DISABLED, HAD A MEDICAL CONDITION OR IN NEED OF ANY HELP. I was simply told that I had a “ticket” for a repair in 96 hours which was moved to 72 hours after one of my adult daughters called and complained. While you sit in your corporate towers and attend your many “important” meetings, please remember your customer base is made up of people just like me. Oh, I forgot to mention, I am also a registered nurse(40n years experience) in the operating room of a large Level II trauma center and they are not able to reach me in the event of a disaster. Call forwarding to my cell phone by AT&T only allows the cell to ring once and the call is neither recorded or shows up on my cellphone. For legal reasons, I have copied all chats and have had my account documented.

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Vicki Stock September 14, 2014 at 12:36 am

I (Vicki Stock) contacted AT&T about the $160 4 lines, unlimited text, unlimited talk, 10 GB since were paying this amount for 2 lines and 4GB of data. The agent said my husband’s (Carl Stock)plan – acct#534146141167- was eligible for the upgrade and proceeded to walk me through the process. He advised that the best way to do this was to create a new group with the 10 GB plan, then when the phones came in I was to call and make sure they switch the 2 existing phones to that plan. On 7/27, after receiving the 2 phones that I picked from the website because they were listed as free with a 2 year contract and the agent confirmed this was a website “deal”, I called and asked the two existing phones to be switched. I asked the agent if the bill would be $160 going forward and stated that it should be, not including taxes and fees. I got my first bill after the new plan was put in place, but I already sent in 160.52 based on my previous bill. When I called to ask what was the reason for the $299 bill, the agent explained my bill was incorrect, made the credit adjustments and stated that I still owed 97.62 for the remaining prorated amount. After I paid that she assured me that my future bills would reflect the $160.00 plus taxes and fees. I got my second bill since the plan change and bill came out to $296.24, when I called this time, the agent told me that my phones on the 4GB plan were not eligible for the discount to make the bill $160 plus taxes and fees. That those phones preceded the date for this plan. (I verified when I first ask to upgrade to the 10 GB plan that the phones were eligible and was told they were.) I believe the agents I dealt with were deceptive to get me on the 10 GB plan, based on the way they asked me to set up the 2 new phones and even though I was assured time and time again that my bill would be $160 plus taxes and fees, that was not the case. I believe that the representatives of this company are not transparent and clear about what future billing amounts are leaving customers at their mercy to where they stuck with whatever they come up with later, They refuse to honor assurances they provided over the phone. Their phone conversations are recorded, so I hope that someone will take the time to review the my phone conversations over this matter and stop them from continue to practice business in this manner. To make matters worse because I can’t return the 2 new phones, they would only suspend them for 6 months and stated they can put my 2 other phones back on the 4GB plan. All this means is I am paying the equivalent of 2 4GB plans. I am reconsidering all my business with AT&T. I have also filed a complaint with the Federal Trade Commission.

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Paulina September 11, 2014 at 7:19 pm

It is not surprising that the Wall Street Journal rates AT&T customer service as the worst in the industry. Today I called in with a question about my wireless account. I will be traveling for the next seven months and have put my account on hold for six months. I will be paying the $10 fee and I will continue with my contract when I return but I will never renew the contract. I asked the representative to make an exception for my circumstances and unlock my phone, even though my contract is not completely finished, so I can use it in Asia. After almost 2 hours of being passed around between people and got the floor supervisor and in North Carolina store. He would not give me any of his information nor his full name. Finally after another 15 minutes of arguing with him I was able to get his name, Ryan Wyles. I am not sure how this man ever became a supervisor. He said to me that I can leave the company because I’m not getting my way and what I was asking him to do was just trying to get my cake and eat it too. I work in customer service is a while and would never talk to a customer like that. Att would have had my business for a very long time but after this experience I will most certainly not be renewing are returning to this awful company. The fact that they do not have a email, a corporate customer service representative or a phone number where you could call them back at is ridiculous. But I suppose that’s because they would be overwhelmed with the amount of unhappy customers that they have. A loyal customer over the span of a lifetime is much more valuable than a $185 cancellation fee. I have been with the service for almost 4 years and that will be the end of it. You really should train your customer service representatives a little bit better on how to talk to the customer

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carmen montes September 10, 2014 at 8:15 pm

My service for my home phone line connection was today from 8am to 5pm.tecnition never came or call my mom is 79 years old i can belive that att have so poor customer services so sad no wonder att customers go to a diferent companies for cell phones.i wish an other companie probide home thelephone so i dont have to deal with this inconvinients.the worst companie and service ever i call customer services the wait time almost 40 minutes.the second call from department to and other one.

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Frankie Freitas August 31, 2014 at 7:37 pm

My service area is Fresno California. I had an appointment on August 18th to have the phone jacks in my residence repaired so I could have basic residential phone service. The technician never came to my residence only completed work at the box. Called AT &T on August 19th to report that the technician never showed up to repair the phone jacks inside the house. I was told the technician was unaware that the phone jacks needed to be repaired but that I would be contacted to schedule a date and time for the technician to come out. I waited for a phone called and never received one. On August 25 called AT&T again. I was transferred from department to department and was on hold throughout this process for over 1 hour. I was told a message would be sent to the appropriate department and someone would be calling me. On August 27th, still no call so I called AT&T. Again, I was transferred from department to department and this process took 2 hours. I was told there was a problem with the lines and it could take 2 days to a week to get the issue resolved but someone would contact me. At the writing of this post, I am still without basic residential phone service and I have not heard from anyone at AT&T. I have never experienced such incompetence in my life. I would appreciate you looking into my account because I can’t have my Directv, internet or my security system installed until my landline issue is resolved. I can not move into my home until I have the security system installed. I am tired of sleeping on my daughters couch! Please HELP!!!!! My account number is 5592377031. I hope this type of customer service is not acceptable. Very Dissatisfied Customer !!!

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Sharon Walker August 28, 2014 at 12:38 pm

I can’t believe as a long time client since 97 that I called to get a new device due to the defected samsung 3 . They always send me used replacement which is not working, then i tell the rep I need a new phone,now she tells me I need to pay 25 dollors ontop of the already expensive fees to cancel. No choices, Poor services, bad customer service help and HIGH bills.

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Karen Lee Hyatt August 27, 2014 at 7:08 pm

I am a long time customer with bundled services – TV/Phone/Internet. I have been out of service for 72 hours at this point – my 3rd appointment for a technician is today between 4-8. Hopefully, they are able to make it tonight. Previous appointments were cancelled because the technician was too busy and could not get to my by 8 p.m. I have serveral question that I want answered and the answers will determine my next steps. I require either answers to these questions or a contact who will answer them directly and honestly. I have been told I am a priority over new installs but I find it very difficult to believe ATT Uverse has so many issues it takes 72 hours – or more depending on whether I see a technician tonight – to correct all service calls. So, my questions are:
1 What is my “service area” How much territory does a technician have to cover
2 How many technicians work in my area?
3 Has there been a reduction in the number of techs in my area – or other areas?
3 How many new installs have been compelted in may area Monday thru Wednesday this week – 8/25 – 8/27.
I am sure you can see where I am going with these questions. There are several factors I know however, I believe greed is the controlling issue. Because of the bottom line – I believe your are running a very tight ship and not maintaining enough technicians to provide even adequate customer service and, in an effort to continue to build revenues you are prioritizing new installs above service requests of you loyal customers.

A response is requested and if not received I will take the next step.
I am a professional and consider customer service may main selling point. All calls/emails are responded to within 2 hours and with my clients, if the resolution is not made a priority – the client is lost.

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Tommy Saxon August 27, 2014 at 1:40 pm

Do you read and respond to these emails?
I am having problems with getting my att services restored to my satisfaction.
I have been attempting to get help since 2100 hrs 26 Aug 2014. my att email accounts have been frozen, locked out. I have been trying to restore service since 2100 hours aug 2014. I have called 877-303-2243, 800-288-2020, 800-331-0500,800-288-2747, more times than I can count. The animated service is no help, forgets where he is at and request acct info to many times. I need help to resolve this issue. CAN YOU HELP?

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Leslie September 9, 2014 at 10:01 pm

I canceled my service with AT&T effective 6/30/14; because I relocated to an area AT&T does not have U verse service. To date I have not received a refund of the credit on my account for $129.28. I have put in 4 request for the credit to be refunded called 800#. Each time told it will be 7-10 days and still no refund. It has been over 60 days since I canceled my service. But u guys were quick to take your payment for the final which I never received. I could not access my account online to see how much the final bill was. I even gave you guys my forwarding address- no final. Then you debit my checking account for $210.00 , final bill per your reps. This caused my checking account to be overdrawn, had I received the final bill or been able to access my account to budget accordingly. I called your office and requested the debit be reversed. Your reps tell me I was o. Auto pay and that I could not have removed my account from auto pay. Well I did and I even deleted the checking account before I canceled service. The rep also refused to reverse the charge of $210.00 . Which I dispute because our service was interrupted 2 wks prior to cancelation. I restored my service 1 week prior to moving because I wanted to keep the service. So I would like to know how does 1 week of service = $210.00?

Today I called again regarding my refund and spoke to another rep, I asked for a manager. I then spoke to Tony, manager San Diego office said the first request was rejected didn’t say why. Told me he would submit my request again and I now again have wait another 2-3 weeks for the credit to be refunded. THIS IS REDICOLOUS!!! I WANTED MY $$$ THAT IS OWED TO ME !!! I WANTED IT EXPEDITED VIA OVER NIGHT EXPRESS MAIL NOT WAITING AN OTHER 2-3 WKS. I HAVE BEEN PATIENT LONG ENOUGH; IT DOES NOT TAKE OVER 60 DAYS TO REFUND $$. Hell you guys took your money out of my account. So I want the same thing. PISSED OFF, UNHAPPY CUSTOMER

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Jeremiah Messenger August 27, 2014 at 1:23 pm

Att customer service is a joke. Only had service for a few months and never had such a problem with the people regarding the numerous problems I have endured. I just wish that I could call and talk to someone here in the U.S. not a damn call center in the Philippines. Even though what in home services are offered sound great at the beginning. If I would have known everything will have to go through someone in another country to resolve an issue with an American based company, I would have never signed up. I will be sure to let everyone know how crappie and annoying ATT is. So pissed.

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Brandi Acison August 27, 2014 at 12:21 pm

I have been trying for EIGHT YEARS now to get DSL. I have nearby neighbors who have it, I keep getting the run around. I would like DSL please.

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patty manley August 27, 2014 at 9:45 am

I have had the worst customer service these last 3 weeks. I ordered a wire less receiver and I got hung up on 4 times, got lied to about the box coming and never showed, switched from person to person. I just want the wireless box and it took 3 weeks to get it. Finally today we have someone coming out and bringing it. Please please work on your customer service. I feel that we were not treated as a customer. My account number is 135241916 I would appreciate you look into this for me and get back to me.

Thank you patty

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Richard Sheppard August 26, 2014 at 5:55 pm

I have a big problem with the 150 Gigabyte Cap that is set in place for dsl service. This is the 21st Century and there are multiple gaming products computers and Laptops. They all use bandwith. There needs to be a serious over haul to this Cap Limit. Say in the 250 to 300 GB range. Most Xbox one games can range and be above 35GB. So please raise this limit I’m sure that I’m not the only one suffering from this.

Thanks

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