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AT&T Corporate Office

AT&T Corporate Office Address

AT&T Inc.
208 South Akard St
Dallas, TX 75202

Contact AT&T

Phone Number: (210) 821-4105
Fax Number: (302) 655-5049
Website: http://www.att.com
Email: Email AT&T

Executives

CEO: Randall L. Stephenson
CFO: John Joseph Stephens
COO: John T. Stankey

AT&T History

The American Telephone and Telegraph Company (AT&T for short) has a long history dating back to Alexander Graham Bell.

In recent history, the company was known as SBC Communications after the government break-up of the original AT&T in 1983.

SBC purchased AT&T in 2005 and took on their brand, logo and marketing for the entire company.

In 2006, the company acquired BellSouth.

In 2008, the AT&T corporate office moved from San Antonio to Dallas.

There have been many recent acquisitions including Cellular One, Centennial Communications, Wayport Inc. and Qualcomm.

AT&T is currently the largest provider of fixed and mobile telephone services in the US.  The company current serves over 100 million mobile customers.

{ 327 comments… read them below or add one }

Clm October 22, 2014 at 10:27 am

I called and filed a complaint on 10/21/14 the rep told me that I should receive a call back in 24-48 hrs! I hope this is true cause then if not that truly shows how much loyalty and appreciation you guys have for your customers!

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Vedat Asrak October 22, 2014 at 7:02 pm

Its a lier..they never call back..I recently post a comment regarding a issue that I have with AT&T customer service manager…she said she is gonna call back but it is now 5 day’s I havent heard anything from them…they just want you to sign the contract and then you are on your own….I think they did removed my comment because I cant see it here anymore..that’s fine I made a big complaint at BBB abd FCC …good luck getting a call from them…

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Gloria Butler October 21, 2014 at 11:36 pm

For the past two months I have had problems with AT&T. My payment was not applied to the right account…I have two phones. I have contacted the company and they realized the error but, continue to threaten to cut off their service. I have been with them for years, but it seems their business and professional practice leaves a lot to desire. I can not believe I or anyone should go through what I have experienced!

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Vedat Asrak October 21, 2014 at 8:54 pm

I am sure those money hungry cows sitting at the HQ don’t read this comments..so there no sense for ever to write our complaints…

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Thomas grabowski October 20, 2014 at 3:56 pm

I am not happy with att aand they dont change my plan and still too high price your busniess is dirty and i want dicount price or not sound all att play around with me sound dont careabout deaf peoplealso i apply complain over att mixed up all damn bill are differance and i want hook up now back or not i wont pay for nothing understand it your att is not qualified not good busniess you try give high price so if u dont hook back on then i stop payment ok

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Thomas grabowski October 20, 2014 at 4:00 pm

Your busniess are dirty busniess and i try payment but they won’t doing so i stop payment till u discounts my account

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Paula Taylor October 20, 2014 at 10:43 am

I have been a loyal customer for home, internet, TV and mobile for more than 20 years. Loyalty is no longer appreciated or rewarded by ATT. Discounts and deals are given to new customers not the ones who have been true to the company.

I recently upgraded my phone and took out another 2 year contract. I lost my discount for mobile sharing and will now pay $40 a month for this service in addition to the other fees charged on my bill. I was informed by the customer service rep…who was the only good thing about ATT as she did her job in a courteous way and went above and beyond, that there was nothing to do.

Having been loyal for so many years, the discount needs to be carried over to any new contract any customer has

I now know why so many of my friends and family do not like ATT and choose other carriers. I guess I will be next……. unless someone high enough up the chain calls and applies the same discount I previously had…. or ATT develops a loyalty program for long time customers..

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Tim W October 22, 2014 at 1:29 pm

I have the exact same problem and have also been with them for 20+ yrs and did the same up grade. I even called them prior to doing this and was told nothing would change. I argree someone with big enough stone to do the right thing!!!

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Larry October 16, 2014 at 10:04 am

I lived thru the monopoly breakup of AT&T and this needs to happen again. I switched to “Sage” for half of what I was paying at ATT.

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Lynda Paquette October 13, 2014 at 8:25 pm

I posted this blog post link on ATT’s Facebook Page, and got some bland promises that it will get addressed ~ WORST customer service in my entire life! http://lampsrandomrants.com/2014/10/07/a-new-iphone-6-from-att-not-so-fast/

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ross skinger October 13, 2014 at 12:12 pm

I went to an A T T Store at 9761 Quivira in overland park Kansas and they treated me like I was a piece of crap… Waited over 1 hour had the worst customer service I have ever had they treat people like cattle …

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Nicholas October 12, 2014 at 5:59 pm

Att has gave me the worse service I have ever had…..
ever since I moved in to my home they seem to never get it all worked out they keep canceling my serice every Month so Wich means I spend over 2hrs on the phone to get it resolved Wich they all ways apologies. .and tell me its been fixed…bull….this has been going on for months. …I also till this day never received a statement Wich I have gave them each time I have to call even have them repeat it back to me….but they do send a disconnection notice. .this is the only thing they have done right…so here I go again my service was cut on a Sunday in Wich the number they want you to call is only good for Monday thru Friday. …….Please someone in corporate HELP….

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richard martinez October 11, 2014 at 8:05 pm

I need someone to call me. Asap. My number is 210.639.**** representative of your Company was here . And he was a ##### . So call me. Now now now

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aaron wheaton October 10, 2014 at 3:58 pm

I had personal damages done to my property that att said they would fix and they put it in writing. It’s been almost a year since the damage has been done and I now have the local police department running them off as well as filing claims for me since they seen the damages that have been done. Now they keep telling me that they have started sending me checks to compensate the quotes for the damages. Well that’s been three months coming and now I am starting to realize that I am gonna have to go file a claim in small claims court in order to get anything done about this whitch is not some I wanna do so if anybody can help me out here I’m gonna give this a week or two to see if this helps!

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Debbie October 6, 2014 at 10:26 am

I had ATT…I had switched to cable because of fianances and when I thought about going back to ATT…the cut the internet speed in 1/2 offering me a .768 or 1.5 speed…they told me that is all they are offering in the area…my neighbor who runs off the same telephone pole as me has a 3.0 and now ATT is offering her a 6 mbps speed….tell me something isn’t right…I call ATT and they said we have to be is separate areas and ask to talk to a supervisor and never get one…the guys from ATT are working in the area…I ask them and they say I should have the same service….It doesn’t have to do what is in the area…it is because I left ATT and want to go back they are punishing me….how awful is that…I would think they would want my business at one point they used to.

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Debbie October 6, 2014 at 11:05 am

I checked all my neighbors…they are all getting offered the 3.0 and the 6.0…so what is up with that

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Erin Dunn October 2, 2014 at 8:12 am

Bate & Switch!!!! I had an iPad on a separate plan for over 2 years paying 25.00 monthly. I go to a local store, change it to a 10.00/month part of my cell plan. NEVER told me about the 40.00 activation fee. So I call to remove that fee. NOBODY will help. Patricia Robins (agent) was no help. Tells me to login and see what the charge was for! DUH that is why I called for help, I already saw the fee!!! She claims she is unable to help. Supervisor Keisha Santo took over the call. Guess what, she says she is unable to help either!!! Well I am now going to Verizon this weekend and taking all 3 lines to them. Thanks for the 5 years of service, you have now lost a customer who was on AUTOPAY and was never late for 5 years paying average 200.00 monthly!!!! Your customer service is HORRIBLE and people thought Comcast was bad? You are just like them!

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Wilma shropshire September 30, 2014 at 8:06 pm

I have been complaining bitching gripping the whole nine yards. I am a very dissatisfied customer right now and will be for a very long time if something isn’t done about the almost $5000 dollar data charges to my account. I have nothing good to say about at&t account the present time. I have spent the last 3 hours online in the chat session area trying to get my bill straightened out. Only to be told the charges were valid, that when you are connected to WI fi the mobile data connection has to be turned off, this was never explained to me and first I have heard of the bullshit. Just as soon as I can I probably will switch to another cellular phone company. AT&T is such a large corporation that it’s gotten more greedy over the years thinking they can get away with highway robbery with no one doing anything about it. The reason att bought Cingular wireless is because of the civil suit brought against them. Well guess what I am the one who started it, and I may just bring one against att if the $5000 data charges aren’t taken off my bill

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Harry Burchell September 30, 2014 at 4:58 pm

Like so many others before me here, I too have had nothing but horrible customer service from AT&T. I went into a local store in Stuart, Florida to see about bundling my services. A brand new sales person Joseph worked with me. He told me about a new program to use AT&T internet service and wired phone service for $49.99 per month. Not bad, I thought, but I already have AT&T wireless in my house for phone service. He said “no problem” since it’s all AT&T anyway. He failed to mention that there would be a termination fee. So, I agreed and the service tech came a few days later and did the installation. Well, I just got my bill and there is a one time charge of $62.00 for terminating the contract for the home wireless. I immediately thought this was just a simple mistake and brought this to the store to have it removed from the bill. That’s when I realized that I was dealing with very dishonest people. The Manager, Jennifer, told me that there was nothing she could do and I would have to call the billing people. After talking to a women named Jasmine, very nice women, she referred me to her supervisor Patricia Baer, who had the authority to fix the mistake in my bill, but, she said it was company policy and she would not fix my bill. After saying there was nobody else to talk to at her facility who had the power to fix my bill, she finally put me on the phone with her supervisor Michael Meade who again repeated the AT&T policy. I asked him if all this was being recorded so I could find someone in a higher position to listen to the recording and see how poor the customer service was. His response was “maybe”. He has given me Mike Lature’s name as a vice president in Tennessee and a PO box to write him a letter. He said Mike Lature doesn’t speak to customers and only responds in writing. At this point Michael Meade was so arrogant, he should be reprimanded along with Patricia. I spent 30 minutes speaking to these people in the store and another 45 minutes on the phone with Jasmine, Patricia and Michael. It’s not that the $62.00 is going to break me, it’s the deceit and lack of customer care that’s disturbing. Note: I’ve been with AT&T for over 25 years. They just don’t care.

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Darren Williams September 29, 2014 at 9:24 pm

Its been 15 days since my uverse was set up. And not 1 whole day if service. 11 techs already, everything in the house has been replaced. The gateway has been swapped 3 times. The line from the pole to the house has been replaced, port swaps on the large network box has been done. The improper ground one of the techs did, has been fixed. And yet not even for 1 day can I get service, but the bill was sent to me already. That my friends is called, service.

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Thomas grabowski September 29, 2014 at 4:39 pm

Att are suckest ever I had on my mobile and they don’t change plan for me but they say I suspended my phone I don’t like that way and I try discount for deaf people nccd are very poorest they don’t change my plan they always denial formally
Andi won’t pay for it too high money also rip me off that problem Att people who work there mix up everything but the money is to high dirty business I ever see sound rip me off I won’t pay for that wait till u discounted I will pay for it if u not doing that forget it I won’t buy Att store anymore understand it so thank u

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C Moore September 28, 2014 at 10:11 pm

I am a disabled person (hard of hearing, poor vision, severe arthritis and heart problem) and I have a land line phone with AT&T because my arthritis makes it too difficult to use a cell phone, and I rely on this phone to get help if I need it. For over a month this phone has gone out whenever it rains, leaving me with no way to summon emergency aid should I need it. At&T has been called a total of eleven times regarding this problem by me, my daughter, and two other people who check on me, and yet AT&T have continuously failed to fix the line in over a month. They have been told repeatedly it only goes out when it rains and that they need to come check it when it is out, they promise to come when it is out and then delay for 3-4 days until the phone is working and claim they can find nothing wrong. The next time it rains the phone goes out again.

This last weekend the phone was out for over 48 consecutive hours. AT&T told a friend of mine who called for me that they would try to get a repairman out on Saturday the 27th, no one came. My daughter called this morning the 28th and asked to speak to a supervisor. The supervisor, Patrick, said they would try to get someone out today and would call with updates throughout the day to a contact number they had. They did not call the contact number a single time and when my daughter tried to call AT&T again t find out why it was not being fixed she was unable to get past a message that said no more complaints would be taken on my number.

This failure of AT&T to fix the problem with my telephone line is literally putting my life at risk because with my disabilities I have no other way to summon emergency help than my landline telephone. Furthermore AT&T is charging me for service I do not have whenever it rains. I would appreciate help in getting AT&T to fix my line so that it works when it rains. Meanwhile since I am disabled I have filed a complaint with the FCC and will file another with the corporation commission of my state.

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Dennis Watkins September 28, 2014 at 6:21 pm

Dennis Watkins
* Barnes
Jackson, Ms. 39206
Home Phone 601-981-****
Cell Phone 601-953-****
a*@bellsouth.net
09/28/2014

AT&T’s Corporate Office Headquarters
208 South Akard Street
Dallas, Tx 75202
Dear AT&T’s Corporate Office Headquarters:
I have been a cell phone customer with AT&T since sometime in April of this year. At this time I am on the ten cent a minute plan. The purpose of this e-mail is to report my cell phone 601-953-1232 has been taken and given to a Mr. Cordell Walker. This will the fourth time that I to address this problem with AT&T. I would great appreciate the assistance of the Corporate Office on issue.
Tuesday 09/23/2014:
My cell phone would not work. I was getting a slim card not provision error when placing a call. I went to my local customer service center here in Ridgeland Ms. My customer rep was a lady named Margareta. Margareta was kind a concerned with my needs. Margareta accessed my phone’s IMEI # 013779002438541, and I believe the slim card number as well. According to that information, the name on the account was now Cordell Walker from; I believe Macungie Pennsylvania. She was surprised that an active cell phone number could be given to someone else. Margaret then called over a manager, and he was surprised too. Both told that this has issues has never happened to either one of them. Margareta got my phone working again. She applied notes to my account stating that 601-953-1232 was Dennis Watkins cell phone number.
I checked my minutes before I went home. That is when I discover I lost $45.00 from my account, leading me to believe that Mr. Walker is on $ 45.00 monthly plan. Margareta told me to call 611 from my cell phone, and they would help me. I went home and called 611 as instructed got disconnected the first time. After about 20 minutes on the phone my $45.00 was added back to my account. Tuesday spent a total of about hour and 20 minutes with this problem.
Thursday 09/25/2014:
I made a late-afternoon text to my boss, about issue with one of our customers. My boss always answers my texts. I thought, well he was working with one of our customers.

Friday 09/26/2014:
Friday morning is when I discover my cell phone was down again, and my text had failed. I went back to the Customer Service and asked this time to speak to a Manager. I had to wait 30 minutes to sit down and speak to Kismet. Kismet was kind and concerned with my needs. Before I talked to Kismet, a manager came over and expressed her concerns with my problem. I did not get her name. However, it was about 2:30pm. The best way that I can describe her was a short lady with dark hair very nice as well. I asked her why would someone over-ride the notes that Margareta had put on my account and once again give my number back to Mr. Walker. I would think notes would also say not to use this number. I understand she could not give me an answer.
Kismet text to call the center with my problem as, I sat down with her. My phone was turned back on once again. Notes again I assume were added to my number. I asked Kismet about AT&T giving me some minutes for all the aggravation. Whoever Kismet talked to offer to understanding was 450 minutes.
Saturday 09/27/2014:
I came back to Customer Service to see about compensation. It was around an eleven in the morning as best as I can recall. My phone was working. I talked to a young African man. He informed me Mr. Walker name was back on my account. He walked over and talked to Kismet. After talking to Kismet, he told me I could a get a new number. In my mind, I am being too much trouble for AT&T only being on the ten cent minute plan. I told him that was unacceptable. I have this number for several months. I further told him you are a man; walk in my shoes what would you do if you were me. He was apologetic. I need raise my voice at this time because I was mad.
I went home and called 611 once again. Had a new password installed your agent was very helpful. Possibly more notes added to my account.
Sunday 09/28/2014
Sunday I got lock out of my phone. I called number listed on your website and got a man called Malachi. What I thought was AT&T asking for code was, in fact, my Breeze phone code. Malachi helped me through this issue for which I am grateful. All of your Customer representatives have been extremely helpful, courteous and a genuine caring about my problem. I want to thank you personally for that.
I would appreciate someone from your office look into matter of why my cell phone number is continually being taken from me. With all the notes in place, someone is still disregarding those notes. My question would be why? Thank you in advance for your help.
Sincerely,
Dennis Watkins

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ken faust September 28, 2014 at 3:27 pm

Called AT&T to find out about my wife’s cell phone, the man I talked to would not transfer me to a supervisor to find out the why the problem had not been fixed.He refused and transferred me to a translator. He was a very good example of an AT&T employee that sets a bad example for you. I will not be renewing my account when my contract expires,even though I have all AT&T services They will be gone as soon as possible . I’ve had AT&T services for many years but this guy I talked to on Sunday shows that you don’t care about your users.
Sincerely.
Ken Faust

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Georgia Flanagan September 26, 2014 at 4:26 pm

I called technical support on September 8, 2014 @ 10:45AM and spoke to David; I needed to make some changes to lower my bill. We discussed some options and I even changed my high speed internet to save $10.00 a month; he offered me a promotional for 3 months that would decrease my bill and we went over all the pricing and I asked, “are there any charges that you haven’t mentioned?” He said, “no, that even includes all the taxes.” I said, “that’s great, this will bring my bill down, let’s do it.” WELL, today I get my new bill and guess what? IT’S ONLY A FEW CENTS LESS!!! SO, I call them and try to explain that this is not the deal I accepted and was told, “sorry, but there’s nothing we can do, you’ll have to pay this for the next three months.” THIS IS WHAT I HEARD; OUR EMPLOYEES CAN LIE TO YOU, MISLEAD YOU, DO WHATEVER IT TAKES TO GET YOU OFF THE PHONE AND MOVE ON TO LIE TO THE NEXT PERSON IN LINE AND THERE’S NOTHING YOU CAN DO ABOUT IT!! This is wrong, wrong, wrong! Nothing good comes from a lie; it will boomerang!

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latosha gadsden September 26, 2014 at 9:21 am

i went to at&t lastnite on dorchester road in wescott in summerville south carolina shopping center because i couldnt work my new iphone and the ladies in there were awesome… they had great customer service, patience, and was very friendly, althought the store closed at 8 they were there 35 extra minutes just to make sure i was satisfied with everything and i really appreciated that… i havent had customer service like that in a looong time so i tip my hat to you ladies… martyne gibson and elizabeth mcelveen ( i hope i spelled the names right) keep up the good work and i hope you guys have a great day!!!

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Dana Cox September 24, 2014 at 4:43 pm

Hi, thank you AT&T we have fought over the fact that I bought my phones from Viaero Wireless. We have receipts. Then we made the mistake of getting AT&t. They could not port my phone numbers or activate them but they turned it over to a collection agency. Which you know what this did to my credit. They said oh it was just a glitch. I was trying to get a loan at the time, that failed. Thanks for alot of hours on the phone and waisted time. I hope some one in this company cares to try to fix this. It also tooki about 6 monthes to get them to understand we did NOT buy our phones from AT&T.

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Carol Jackson September 19, 2014 at 8:19 am

You think the customer service is bad, the retired employees are being thrown off our insurance. The “exchange” wants to talk to you but can’t tell you what it will cost!!!!!!!!!!! Our insurance (secondary) fee the some former employees have been able see to are “outrageous”, our benefit office is off shore and could care less…………….were are on fixed incomes!!!!!!!!!!! AT&T WE ARE BEING RAPED BY YOU AND AON!!!!!!!!!!!!!!!!!!!!!!!

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Dyan September 18, 2014 at 11:24 pm

Heather at the AT&T store in Ponderay, Idaho is GREAT! She is courteous, knowledgable, and professional. She, and people like her, have kept me loyal to AT&T for 22 years!

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Tammy September 16, 2014 at 12:37 pm

I need help on my cell phone bill because of loss of work and need it as soon as possible because this is my main number for work and doctors

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Lindsay Wyburn September 16, 2014 at 11:21 am

After submitting my comment and reading the other comments I don’t understand this website where we can add comments. It is obvious that the CEO, CFO, and COO don’t give a crap or there would be better service to their customers.

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Lindsay Wyburn September 16, 2014 at 11:20 am

I want to let you know that AT&T uverse is the worse company I have ever dealt with!! I have had an issue with my cable for approximatly 2 weeks. I have had 2 techs come out when they actually showed up. I have had 2 no-shows without a phone call to tell me they are not coming. That is BS!!!!! Now I am being told there is all the “sudden an outage” in the area so they will not send someone out to me house to fix the inside until that has been fixed. I am so fed up with your company. I have an appt with Time Warner and will be cancelling your services as soon as I can. I will also be spreading word to not have services with your company. Your techs on the phone don’t know their heads from their butts and do not communicate with each other. I know in my record it probably states I was rude as well but that is because your techs lie and don’t have the correct information. They set up appts and make you waste your time waiting on them to not show up. I will NEVER have this service ever again. I have never been so disgusted with a company before.

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BOSE T IDICHERIA September 16, 2014 at 10:30 am

People never ever order any phones through AT&T, you will get trapped.I am suffering more than a week, I don’t have any cell phone. The new iphone I received was deffected returned, nobody is taking responsibilty now.I am prearing letter to submitt the CEO and other direct board members.WORSE CUSTOMERS SERVICE WENT THROUGH MY LIFE!!!!
We’re AT&T customer for over a decade. On September 1st we called AT&T to upgrade existing 4 wireless lines plus add one more line for our daughter, then customer service offer over the phone 4 iphone and 5 lines as family next plan for 18 months. We ordred 4 iphone 5cs and one regular line. When we received the phones we called to activate the lines, the monthly amount and terms completely changed, we become trapped. Then one off my phone was defected, and when try to returned according to 14 days return policy, and called customer service more than a week straight 4-5 hrs on phone, tokk one day off from work to just call this co.,no help I want the responsible party to check my I’ll put it in my email or letter, how many hrs I spent last 7-10 day with customer service.

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Curtis Bell September 15, 2014 at 2:49 pm

ATTENTION LEGA DEPARTMENT:

AT&T has installed a large cable ( app 2 inches in diameter ) onto my property from the building immediately adjacent thereto. This cable comes off the neighboring office building and goes into the ground ( my property) presumably to the street.

THIS IS A CLEAR TRESPASS ON MY PROPERTY WITHOUT PERMISSION OR COMPENSATION.

MY PROPERTY ADDRESS IS: * NORTH ANDREWS AVENE, FT. LAUDERDALE FLORIDA, CABLE LOCATION IS THE NE SIDE OF MY GARAGE THIS AT&T CABLE SERVES THE BUILDING NEXT DOOR KNOWN AS “THE NORTHMARK BUILDING” AT * N.E. 2ND. STREET, FT. LAUDERDALE.

PLEASE ADVISE IF COMPENSATION IS TO BE MADE AVAILABLE OR SHALL THE CABLE SIMPLY BE REMOVED ? I SHALL AWAIT 3 DAYS FOR A RESPONSE. CURTIS BELL

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kaleo paiaina September 14, 2014 at 12:41 pm

I have a problem.. I sat on the phone for 3hours and no body could help me … I have two phones one business and one personal that I use .. I have two more phones that we use with you guys…. my personal phone the import for the charge broke and i have insurance so why do i have to pay 200.00 to have it fixed when i didnt break it .. whats the point of insurance that i pay every month for it …. so. Well im on the phone with customers. Service. They are rude one hung up on me the other had me on hold for a half in hour and then I asked for supervisor/manager I tell him my problem and he hangs up on me too what kind of people you have working for you.. if you ask me your customers Services is very poor.. if i didnt have a 2year contract with you guys i wouldn’t recommend your company to anyone ….

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Teri Grimmer September 14, 2014 at 10:58 am

I am a bundled AT&T customer. I have been an AT&T customer for over 45 years. I am now without my landline service and there is no help available for 72-96 hours. The level of service has dropped drastically in the last several years. Now, all that you get are the scripted apologies from employees, many who do are from outsourced phone centers and have a very poor command of the English language. There are not enough employees for repairs leaving many of us without access to 911. I live in an area where the AT&T cell phone service is terrible so even my “backup” service is poor. There should be prioritization or repair calls for those of us that live in more rural areas and are a distance from neighbors. I was NEVER ASKED IF I WAS SICK, DISABLED, HAD A MEDICAL CONDITION OR IN NEED OF ANY HELP. I was simply told that I had a “ticket” for a repair in 96 hours which was moved to 72 hours after one of my adult daughters called and complained. While you sit in your corporate towers and attend your many “important” meetings, please remember your customer base is made up of people just like me. Oh, I forgot to mention, I am also a registered nurse(40n years experience) in the operating room of a large Level II trauma center and they are not able to reach me in the event of a disaster. Call forwarding to my cell phone by AT&T only allows the cell to ring once and the call is neither recorded or shows up on my cellphone. For legal reasons, I have copied all chats and have had my account documented.

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Vicki Stock September 14, 2014 at 12:36 am

I (Vicki Stock) contacted AT&T about the $160 4 lines, unlimited text, unlimited talk, 10 GB since were paying this amount for 2 lines and 4GB of data. The agent said my husband’s (Carl Stock)plan – acct#534146141167- was eligible for the upgrade and proceeded to walk me through the process. He advised that the best way to do this was to create a new group with the 10 GB plan, then when the phones came in I was to call and make sure they switch the 2 existing phones to that plan. On 7/27, after receiving the 2 phones that I picked from the website because they were listed as free with a 2 year contract and the agent confirmed this was a website “deal”, I called and asked the two existing phones to be switched. I asked the agent if the bill would be $160 going forward and stated that it should be, not including taxes and fees. I got my first bill after the new plan was put in place, but I already sent in 160.52 based on my previous bill. When I called to ask what was the reason for the $299 bill, the agent explained my bill was incorrect, made the credit adjustments and stated that I still owed 97.62 for the remaining prorated amount. After I paid that she assured me that my future bills would reflect the $160.00 plus taxes and fees. I got my second bill since the plan change and bill came out to $296.24, when I called this time, the agent told me that my phones on the 4GB plan were not eligible for the discount to make the bill $160 plus taxes and fees. That those phones preceded the date for this plan. (I verified when I first ask to upgrade to the 10 GB plan that the phones were eligible and was told they were.) I believe the agents I dealt with were deceptive to get me on the 10 GB plan, based on the way they asked me to set up the 2 new phones and even though I was assured time and time again that my bill would be $160 plus taxes and fees, that was not the case. I believe that the representatives of this company are not transparent and clear about what future billing amounts are leaving customers at their mercy to where they stuck with whatever they come up with later, They refuse to honor assurances they provided over the phone. Their phone conversations are recorded, so I hope that someone will take the time to review the my phone conversations over this matter and stop them from continue to practice business in this manner. To make matters worse because I can’t return the 2 new phones, they would only suspend them for 6 months and stated they can put my 2 other phones back on the 4GB plan. All this means is I am paying the equivalent of 2 4GB plans. I am reconsidering all my business with AT&T. I have also filed a complaint with the Federal Trade Commission.

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Paulina September 11, 2014 at 7:19 pm

It is not surprising that the Wall Street Journal rates AT&T customer service as the worst in the industry. Today I called in with a question about my wireless account. I will be traveling for the next seven months and have put my account on hold for six months. I will be paying the $10 fee and I will continue with my contract when I return but I will never renew the contract. I asked the representative to make an exception for my circumstances and unlock my phone, even though my contract is not completely finished, so I can use it in Asia. After almost 2 hours of being passed around between people and got the floor supervisor and in North Carolina store. He would not give me any of his information nor his full name. Finally after another 15 minutes of arguing with him I was able to get his name, Ryan Wyles. I am not sure how this man ever became a supervisor. He said to me that I can leave the company because I’m not getting my way and what I was asking him to do was just trying to get my cake and eat it too. I work in customer service is a while and would never talk to a customer like that. Att would have had my business for a very long time but after this experience I will most certainly not be renewing are returning to this awful company. The fact that they do not have a email, a corporate customer service representative or a phone number where you could call them back at is ridiculous. But I suppose that’s because they would be overwhelmed with the amount of unhappy customers that they have. A loyal customer over the span of a lifetime is much more valuable than a $185 cancellation fee. I have been with the service for almost 4 years and that will be the end of it. You really should train your customer service representatives a little bit better on how to talk to the customer

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carmen montes September 10, 2014 at 8:15 pm

My service for my home phone line connection was today from 8am to 5pm.tecnition never came or call my mom is 79 years old i can belive that att have so poor customer services so sad no wonder att customers go to a diferent companies for cell phones.i wish an other companie probide home thelephone so i dont have to deal with this inconvinients.the worst companie and service ever i call customer services the wait time almost 40 minutes.the second call from department to and other one.

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Frankie Freitas August 31, 2014 at 7:37 pm

My service area is Fresno California. I had an appointment on August 18th to have the phone jacks in my residence repaired so I could have basic residential phone service. The technician never came to my residence only completed work at the box. Called AT &T on August 19th to report that the technician never showed up to repair the phone jacks inside the house. I was told the technician was unaware that the phone jacks needed to be repaired but that I would be contacted to schedule a date and time for the technician to come out. I waited for a phone called and never received one. On August 25 called AT&T again. I was transferred from department to department and was on hold throughout this process for over 1 hour. I was told a message would be sent to the appropriate department and someone would be calling me. On August 27th, still no call so I called AT&T. Again, I was transferred from department to department and this process took 2 hours. I was told there was a problem with the lines and it could take 2 days to a week to get the issue resolved but someone would contact me. At the writing of this post, I am still without basic residential phone service and I have not heard from anyone at AT&T. I have never experienced such incompetence in my life. I would appreciate you looking into my account because I can’t have my Directv, internet or my security system installed until my landline issue is resolved. I can not move into my home until I have the security system installed. I am tired of sleeping on my daughters couch! Please HELP!!!!! My account number is 5592377031. I hope this type of customer service is not acceptable. Very Dissatisfied Customer !!!

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Sharon Walker August 28, 2014 at 12:38 pm

I can’t believe as a long time client since 97 that I called to get a new device due to the defected samsung 3 . They always send me used replacement which is not working, then i tell the rep I need a new phone,now she tells me I need to pay 25 dollors ontop of the already expensive fees to cancel. No choices, Poor services, bad customer service help and HIGH bills.

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Karen Lee Hyatt August 27, 2014 at 7:08 pm

I am a long time customer with bundled services – TV/Phone/Internet. I have been out of service for 72 hours at this point – my 3rd appointment for a technician is today between 4-8. Hopefully, they are able to make it tonight. Previous appointments were cancelled because the technician was too busy and could not get to my by 8 p.m. I have serveral question that I want answered and the answers will determine my next steps. I require either answers to these questions or a contact who will answer them directly and honestly. I have been told I am a priority over new installs but I find it very difficult to believe ATT Uverse has so many issues it takes 72 hours – or more depending on whether I see a technician tonight – to correct all service calls. So, my questions are:
1 What is my “service area” How much territory does a technician have to cover
2 How many technicians work in my area?
3 Has there been a reduction in the number of techs in my area – or other areas?
3 How many new installs have been compelted in may area Monday thru Wednesday this week – 8/25 – 8/27.
I am sure you can see where I am going with these questions. There are several factors I know however, I believe greed is the controlling issue. Because of the bottom line – I believe your are running a very tight ship and not maintaining enough technicians to provide even adequate customer service and, in an effort to continue to build revenues you are prioritizing new installs above service requests of you loyal customers.

A response is requested and if not received I will take the next step.
I am a professional and consider customer service may main selling point. All calls/emails are responded to within 2 hours and with my clients, if the resolution is not made a priority – the client is lost.

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Tommy Saxon August 27, 2014 at 1:40 pm

Do you read and respond to these emails?
I am having problems with getting my att services restored to my satisfaction.
I have been attempting to get help since 2100 hrs 26 Aug 2014. my att email accounts have been frozen, locked out. I have been trying to restore service since 2100 hours aug 2014. I have called 877-303-2243, 800-288-2020, 800-331-0500,800-288-2747, more times than I can count. The animated service is no help, forgets where he is at and request acct info to many times. I need help to resolve this issue. CAN YOU HELP?

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Leslie September 9, 2014 at 10:01 pm

I canceled my service with AT&T effective 6/30/14; because I relocated to an area AT&T does not have U verse service. To date I have not received a refund of the credit on my account for $129.28. I have put in 4 request for the credit to be refunded called 800#. Each time told it will be 7-10 days and still no refund. It has been over 60 days since I canceled my service. But u guys were quick to take your payment for the final which I never received. I could not access my account online to see how much the final bill was. I even gave you guys my forwarding address- no final. Then you debit my checking account for $210.00 , final bill per your reps. This caused my checking account to be overdrawn, had I received the final bill or been able to access my account to budget accordingly. I called your office and requested the debit be reversed. Your reps tell me I was o. Auto pay and that I could not have removed my account from auto pay. Well I did and I even deleted the checking account before I canceled service. The rep also refused to reverse the charge of $210.00 . Which I dispute because our service was interrupted 2 wks prior to cancelation. I restored my service 1 week prior to moving because I wanted to keep the service. So I would like to know how does 1 week of service = $210.00?

Today I called again regarding my refund and spoke to another rep, I asked for a manager. I then spoke to Tony, manager San Diego office said the first request was rejected didn’t say why. Told me he would submit my request again and I now again have wait another 2-3 weeks for the credit to be refunded. THIS IS REDICOLOUS!!! I WANTED MY $$$ THAT IS OWED TO ME !!! I WANTED IT EXPEDITED VIA OVER NIGHT EXPRESS MAIL NOT WAITING AN OTHER 2-3 WKS. I HAVE BEEN PATIENT LONG ENOUGH; IT DOES NOT TAKE OVER 60 DAYS TO REFUND $$. Hell you guys took your money out of my account. So I want the same thing. PISSED OFF, UNHAPPY CUSTOMER

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Jeremiah Messenger August 27, 2014 at 1:23 pm

Att customer service is a joke. Only had service for a few months and never had such a problem with the people regarding the numerous problems I have endured. I just wish that I could call and talk to someone here in the U.S. not a damn call center in the Philippines. Even though what in home services are offered sound great at the beginning. If I would have known everything will have to go through someone in another country to resolve an issue with an American based company, I would have never signed up. I will be sure to let everyone know how crappie and annoying ATT is. So pissed.

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Brandi Acison August 27, 2014 at 12:21 pm

I have been trying for EIGHT YEARS now to get DSL. I have nearby neighbors who have it, I keep getting the run around. I would like DSL please.

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patty manley August 27, 2014 at 9:45 am

I have had the worst customer service these last 3 weeks. I ordered a wire less receiver and I got hung up on 4 times, got lied to about the box coming and never showed, switched from person to person. I just want the wireless box and it took 3 weeks to get it. Finally today we have someone coming out and bringing it. Please please work on your customer service. I feel that we were not treated as a customer. My account number is 135241916 I would appreciate you look into this for me and get back to me.

Thank you patty

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Richard Sheppard August 26, 2014 at 5:55 pm

I have a big problem with the 150 Gigabyte Cap that is set in place for dsl service. This is the 21st Century and there are multiple gaming products computers and Laptops. They all use bandwith. There needs to be a serious over haul to this Cap Limit. Say in the 250 to 300 GB range. Most Xbox one games can range and be above 35GB. So please raise this limit I’m sure that I’m not the only one suffering from this.

Thanks

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