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AT&T Corporate Office

AT&T Corporate Office Address

AT&T Inc.
208 South Akard St
Dallas, TX 75202

Contact AT&T

Phone Number: (210) 821-4105
Fax Number: (302) 655-5049
Website: http://www.att.com
Email: Email AT&T

Executives

CEO: Randall L. Stephenson
CFO: John Joseph Stephens
COO: John T. Stankey

AT&T History

The American Telephone and Telegraph Company (AT&T for short) has a long history dating back to Alexander Graham Bell.

In recent history, the company was known as SBC Communications after the government break-up of the original AT&T in 1983.

SBC purchased AT&T in 2005 and took on their brand, logo and marketing for the entire company.

In 2006, the company acquired BellSouth.

In 2008, the AT&T corporate office moved from San Antonio to Dallas.

There have been many recent acquisitions including Cellular One, Centennial Communications, Wayport Inc. and Qualcomm.

AT&T is currently the largest provider of fixed and mobile telephone services in the US.  The company current serves over 100 million mobile customers.

{ 287 comments… read them below or add one }

Frankie Freitas August 31, 2014 at 7:37 pm

My service area is Fresno California. I had an appointment on August 18th to have the phone jacks in my residence repaired so I could have basic residential phone service. The technician never came to my residence only completed work at the box. Called AT &T on August 19th to report that the technician never showed up to repair the phone jacks inside the house. I was told the technician was unaware that the phone jacks needed to be repaired but that I would be contacted to schedule a date and time for the technician to come out. I waited for a phone called and never received one. On August 25 called AT&T again. I was transferred from department to department and was on hold throughout this process for over 1 hour. I was told a message would be sent to the appropriate department and someone would be calling me. On August 27th, still no call so I called AT&T. Again, I was transferred from department to department and this process took 2 hours. I was told there was a problem with the lines and it could take 2 days to a week to get the issue resolved but someone would contact me. At the writing of this post, I am still without basic residential phone service and I have not heard from anyone at AT&T. I have never experienced such incompetence in my life. I would appreciate you looking into my account because I can’t have my Directv, internet or my security system installed until my landline issue is resolved. I can not move into my home until I have the security system installed. I am tired of sleeping on my daughters couch! Please HELP!!!!! My account number is 5592377031. I hope this type of customer service is not acceptable. Very Dissatisfied Customer !!!

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Sharon Walker August 28, 2014 at 12:38 pm

I can’t believe as a long time client since 97 that I called to get a new device due to the defected samsung 3 . They always send me used replacement which is not working, then i tell the rep I need a new phone,now she tells me I need to pay 25 dollors ontop of the already expensive fees to cancel. No choices, Poor services, bad customer service help and HIGH bills.

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Karen Lee Hyatt August 27, 2014 at 7:08 pm

I am a long time customer with bundled services – TV/Phone/Internet. I have been out of service for 72 hours at this point – my 3rd appointment for a technician is today between 4-8. Hopefully, they are able to make it tonight. Previous appointments were cancelled because the technician was too busy and could not get to my by 8 p.m. I have serveral question that I want answered and the answers will determine my next steps. I require either answers to these questions or a contact who will answer them directly and honestly. I have been told I am a priority over new installs but I find it very difficult to believe ATT Uverse has so many issues it takes 72 hours – or more depending on whether I see a technician tonight – to correct all service calls. So, my questions are:
1 What is my “service area” How much territory does a technician have to cover
2 How many technicians work in my area?
3 Has there been a reduction in the number of techs in my area – or other areas?
3 How many new installs have been compelted in may area Monday thru Wednesday this week – 8/25 – 8/27.
I am sure you can see where I am going with these questions. There are several factors I know however, I believe greed is the controlling issue. Because of the bottom line – I believe your are running a very tight ship and not maintaining enough technicians to provide even adequate customer service and, in an effort to continue to build revenues you are prioritizing new installs above service requests of you loyal customers.

A response is requested and if not received I will take the next step.
I am a professional and consider customer service may main selling point. All calls/emails are responded to within 2 hours and with my clients, if the resolution is not made a priority – the client is lost.

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Tommy Saxon August 27, 2014 at 1:40 pm

Do you read and respond to these emails?
I am having problems with getting my att services restored to my satisfaction.
I have been attempting to get help since 2100 hrs 26 Aug 2014. my att email accounts have been frozen, locked out. I have been trying to restore service since 2100 hours aug 2014. I have called 877-303-2243, 800-288-2020, 800-331-0500,800-288-2747, more times than I can count. The animated service is no help, forgets where he is at and request acct info to many times. I need help to resolve this issue. CAN YOU HELP?

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Jeremiah Messenger August 27, 2014 at 1:23 pm

Att customer service is a joke. Only had service for a few months and never had such a problem with the people regarding the numerous problems I have endured. I just wish that I could call and talk to someone here in the U.S. not a damn call center in the Philippines. Even though what in home services are offered sound great at the beginning. If I would have known everything will have to go through someone in another country to resolve an issue with an American based company, I would have never signed up. I will be sure to let everyone know how crappie and annoying ATT is. So pissed.

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Brandi Acison August 27, 2014 at 12:21 pm

I have been trying for EIGHT YEARS now to get DSL. I have nearby neighbors who have it, I keep getting the run around. I would like DSL please.

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patty manley August 27, 2014 at 9:45 am

I have had the worst customer service these last 3 weeks. I ordered a wire less receiver and I got hung up on 4 times, got lied to about the box coming and never showed, switched from person to person. I just want the wireless box and it took 3 weeks to get it. Finally today we have someone coming out and bringing it. Please please work on your customer service. I feel that we were not treated as a customer. My account number is 135241916 I would appreciate you look into this for me and get back to me.

Thank you patty

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Richard Sheppard August 26, 2014 at 5:55 pm

I have a big problem with the 150 Gigabyte Cap that is set in place for dsl service. This is the 21st Century and there are multiple gaming products computers and Laptops. They all use bandwith. There needs to be a serious over haul to this Cap Limit. Say in the 250 to 300 GB range. Most Xbox one games can range and be above 35GB. So please raise this limit I’m sure that I’m not the only one suffering from this.

Thanks

Reply

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