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American Express Corporate Office

American Express Corporate Office Address

American Express Company
200 Vesey St
New York, NY 10285

Contact American Express

Phone Number: (212) 640-2000
Fax Number: (212) 640-0404
Website: http://www.americanexpress.com
Email: Email American Express

Executives

CEO: Kenneth I. Chenault
CFO: Daniel T. Henry
COO: Stephen J. Squeri

American Express History

American Express or Amex for short dates all the way back to 1850 as an express mail business in Buffalo, NY.  The company was founded by Henry Wells, William Fargo and John Warren Butterfield.  These men went on to found Wells Fargo four years later.

The company grew quickly as they had a monopoly on express shipments in New York.  In 1880, they built a warehouse behind the Broadway Building.

In 1882, the company launched a money order business and in 1891 they created the Traveler’s Cheque.

By 1903, the company had assets of $28 million.

In 1950, the Diners Club card was launched.  In 1958, the first “credit” cards were launched.  Amex was the first to use a plastic credit card in 1959.

In 1966, the Gold Card was introduced, followed by the Platinum Card in 1984.

Today, American Express cards account for almost a quarter of the total credit card dollars transacted each year.

{ 75 comments… read them below or add one }

Michael Uren October 14, 2014 at 2:44 pm

I have been a member since 2008. I use my business platinum card for product purchases where I do not have terms set up. This is a small percentage of my business. I put $15,000 to $100,000 a month on my card and always pay in full every month. I do not carry any revolving debt with anyone. My credit rating is 830. My business is growing exponentially and it is a blessing. In Sept 2014 my Amex bill was $83,000 and my monthly billing cycle is on the 26th. I made an electronic payment that day with my bank and it showed being paid on the 29th (Monday). I immediately called American Express to keep them in the loop and their response was everything was fine, they appreciated my business and letting them know and there were now concerns and I even had a few days grace being a Platinum member. The very next day I got an email from Amex that they were capping off my account at $20,800 and that it was frozen. This was shocking and unbelievable to me. I called Amex 5 to 6 times and every time I would get transferred overseas and had to wait to get transferred back to Elpaso, TX to a credit department. I was told that if I wanted my account line opened back up that I had to submit all kinds of financial information, W 2′s assets ect. like I was applying for a mortgage. then it would go to a review committee to see if they would open it back up. I was in further disbelief at Amex’s position. I was told by one rep that this process would be completed in 48 hrs, I was told by another 7 days and another 10 days. I requested to speak to Mike the supervisor and had also send proof that they received my payment. Mike gave me his personal fax number and I sent company financials to him and had a fax sent confirmation. After waiting 5 days still no response. I called back and reached the supervisor and Mike told me he didn’t receive the fax. Then my concern is who did receive my confidential financial information that I had a fax sent confirmation on? I also should mention that one of the reps told me this had nothing to do with my payment, it was a review that Amex does on accounts quarterly and the reasons they stated was my credit rating and debt ratio. This added to my frustration as my credit rating is great and I do not carry any debt. I had sent the fax information again to Mike and this time he called back and confirmed he received it. He told me it would immediately go to the review board. It is now Oct 14th 2014 and I have heard nothing back from anyone. I just have to say that for this to happen and Amex to have no accountability is appalling. I have been an exceptional customer and to be treated this way is unacceptable. Amex is not a company that is conducive to growing a business as they claim. In fairness I should add that they were a great partner until now.
Sincerely,
Michael Uren

Reply

LEO VON GRAFFENRIED October 8, 2014 at 10:11 am

ATT to : American express Corporate dept
FROM: Léo von GRAFFENRIED
DATE: The 8th of October 2014

Dear Mrs, dear Mr,

I have sent a fax to the main fax number 001 – 212 640-0404 in New York in order to
find out if I could have a respond of this today fax as soon would be the best as I will
apreciate it.
My best regards,
Léo von GRAFFENRIED
Consultant

Reply

Ronald Jenkins October 6, 2014 at 6:53 pm

Dear Mr. Chenault,
I have been an AmericanExpress holder since 1976. I have been making $50 monthly payments on my account for years. I currently owe a balance of $15,000. In JUly or August, my minimum payment was increased from $35 to $70. I somehow overlooked the raise and this month recieved a minimum bill for $140. I called customer service and was unable to get a satisfactory explanation. Now I am being charged $37 for late charges and am obligated to pay a minimum of $70 a month. I am tempted to pay you off and terminate our relationship. This is no way to treat a loyal and long time customer!

Reply

John DelleFave October 2, 2014 at 6:51 pm

Thank you American Express Executive office for resolving our issue.

Reply

Deborah September 30, 2014 at 1:20 pm

Your customer service reps are a joke! I called numerous times & it’s the same thing nobody gives a s&it! I called to get my husband a new credit card to take advantage of an Amazon offer for $20 credit on $50 spent. BIGGEST MISTAKE OF MY LIFE! The rep Wayne proceeded to cancel my card…freeze my acct. so I did not have access to it anymore. I couldn’t even make payments!!!!! HE CREATED PROBS THAT DID NOT EXIST PRIOR TO THAT CALL! I am kicking myself for ever calling. All because of a simple request…send my hubby new card. To this day his acct is still frozen. I can only make payments & of course purchases. I was promised by one of your US reps based in NYC at executive offices that I would be given a $100 credit for my trouble & of course a month has now come & passed & nothing. No $2o credit either. False promises from a company that does not care about the people who make them plenty of money. I tried contacting the US rep who is in your executive offices & I am having issues. Hmmmm sounds like something AM EX would do. So once my account is paid off….goodbye AM EX I have had enough of your nonsense!

Reply

Michael J. Harnett September 30, 2014 at 11:20 am

To whom it may concern,

I just moved from a home in Westchester to an apartment in New York and when opening a box of mail I received this morning I found a bill that should have been paid two days ago. I phone paid the original balance of the bill, but called your customer “dis-service” for a courtesy adjustment of the late fee and penalty fee and was informed that they were unable to accommodate me since a prior adjustment had been given some 7 months ago for another reason. I pay my entire bill every month in full and find this lack of understanding and flexibility unconscionable for a company I have done business with for 20 plus years!

Reply

John DelleFave September 27, 2014 at 3:37 pm

Dear Mr. Kenneth Chenault,

I’m writing on behalf of my wife Karen.
It is with regret that I have to send you my complaint. My patience has run out with your customer service department.
She applied on line for Blue Cash card from American Express in early March 2014. AMERICANEXPRESS.COM/MYBCE, RSVP code 002B-770-028-8595.
Your offer was apply today and earn 250 reward dollars after you use your new card to make $1000. In purchases within 3 months.
She received an approval letter dated March 5, 2014.
She received the card a few days later and made purchases in the first month totaling $1558.11
She has been corresponding back and forth thru emails for 5 months seeking the status of the 250 reward dollars. To make a long story short my reward has been denied. The last email notified her that the case is now closed.
She feels that she is entitled to the 250 reward dollars because she met all the qualifications. Is this a scheme to issue American Express cards? I’m shocked American Express.
Please look into this matter and report back to me. Again I apologize that it had to come to your attention.

Thank you for your time

Sincerely,
John DelleFave
For cardholder (wife) Karen DelleFave

Reply

MADELINE September 24, 2014 at 11:02 am

CEO: Kenneth I. Chenault – American Express

Dear Mr. Chenault
Words can not express the anguish and suffering I’m feeling at this moment. In fact I’ve ended up missing hours of work and had 2 asthma attacks trying to resolve my lost sever card and 1000.00 wire transfer. Also Mr. Chaenault… Beyond anger would be a displaced word to describe how I also feel at this moment.

I will regress in bullet form and professional want a resolution and an apology asap I have NEVER been treated like this in my entire life at 51…

1) Order American Express Serve Card: JUNE – 2014

2) Miss-place Lose Card: September – 9TH, 2014

3) CALL AMERICAN EXPRESS 800 NUMBER FOR REPLACEMENT: September – 10th, 2014
ON HOLD 42 MINUTES

4) Rep. tells me to fax in proof of address. Card will then be replaced within 5 business days
5) COMPLY and fax in COLOR copy of PassPort & Lease: September 10, 2014

6) Call America Express Serve: September 16th to check status
ON HOLD 1ST TIME: 39 MINUTES… ON HOLD 2ND TIME: 62 MINUTES

7) Rep. informs me that my FAX and documentation was NOT GOOD ENOUGH!
8) Explained to rep that I am traveling with 2 days and need card and money.

9) Rep. asks me to RE-FAX
10). September 16th: I comply asap and re-fax COLOR COPY of PassPort and Lease

(proof of address)
11) REP. makes a decision to WIRE Transfer me $1000.00 to Western Union for my travel expenses

12) REP. SENT TRANSFER TO WRONG STATE: IE: Washington State, I live in District of Columbia

13) September 17 – 18 – 19 – 20TH: NO WIRE TRANSFER COMPLETED – NO CARD!

14) MONDAY September 22nd. at Western Union in Dupont Circle, District of Columbia
REP NEVER UPDATED ACCOUNT

ON HOLD 1ST TIME 72 MINUTES – ON HOLD 2ND TIME 52 MINUTES

The Western Union Representative SPEAKS to the Serve rep. and explains that the original transfer is sent to the wrong state!
ON HOLD 3RD TIME 60 MINUTES

15) Serve Rep states: the wire transfer will be complete within 24 hours.

16) September: 23rd. No Wire Transfer, call Serve again

ON HOLD 1ST TIME: 28 MINUTES – ON HOLD 2ND TIME 90 MINUTES
*** GET HUNG UP ON….. CALL BACK ASAP.

17) September: 23rd Rep states: NOTHING IN MY FILE FOR A WIRE TRANSFER AND OR A REPLACEMENT CARD!
18) September: 24th – NO WIRE TRANSFER AND NO REPLACEMENT CARD.

19) CALL AMERICAN EXPRESS CORPORATE @ 10:15AM

20) CALL SERVE WHILE CALLING CORPORATE –

ON HOLD WITH 4 REPRESENTATIVES, NO MONIES, NO REPLACEMENT CARD.
ON HOLD 101 MINUTES.

I am completely appalled. What is it going to take to get my MONIES!
Also, while on hold I tried to check my balance, one of the representatives LOCKED my card.
I would like a resolution today and would like my monies asap. I will NO LONGER be using AXS. I have estimated that I have reloaded well over 12,000 within three months.

Here is my personal information:
MADELINE “OMITTED”
169 “OMITTED”
DOB:”OMITTED”
ADDRESS: WASHINGTON DC 20037
PHONE: 202 “OMITTED”

Reply

Jack Shea September 14, 2014 at 5:26 pm

Amazing, Ken, that you were awarded/ or bought the J D Power award for customer service. I worked for American oops Indian) Express for 37 years & find that Bank Americard more than suits my needs. I have the ability to talk with American citizens with them and have a higher credit line & a much higher level of respect with their company.

Reply

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