American Express Corporate Office

American Express Corporate Office Address

American Express Company
200 Vesey St
New York, NY 10285

Contact American Express

Phone Number: (212) 640-2000
Fax Number: (212) 640-0404
Email: Email American Express


CEO: Kenneth I. Chenault
CFO: Daniel T. Henry
COO: Stephen J. Squeri

American Express History

American Express or Amex for short dates all the way back to 1850 as an express mail business in Buffalo, NY.  The company was founded by Henry Wells, William Fargo and John Warren Butterfield.  These men went on to found Wells Fargo four years later.

The company grew quickly as they had a monopoly on express shipments in New York.  In 1880, they built a warehouse behind the Broadway Building.

In 1882, the company launched a money order business and in 1891 they created the Traveler’s Cheque.

By 1903, the company had assets of $28 million.

In 1950, the Diners Club card was launched.  In 1958, the first “credit” cards were launched.  Amex was the first to use a plastic credit card in 1959.

In 1966, the Gold Card was introduced, followed by the Platinum Card in 1984.

Today, American Express cards account for almost a quarter of the total credit card dollars transacted each year.

{ 46 comments… read them below or add one }

Helen April 15, 2014 at 4:14 pm

I am an AMEX customer for well over 25yrs. This is the end of that relation ship. I’m cutting up my card and sending it to the CEO and telling him he can stick it where the sun doesn’t shine. I have a FICO score into the 800′s. Was offered on the Amex website
the new everyday card with a 0% into 2015 then an apr of 12.99% I then initiated the procedure for the card. They send me the card with a 17.99% interest rate after the initial promo is over. Don’t be lured by AMEX. I don’t think they’ve yet realized they need their good customers more then the customers need them. There is always another credit card company that is begging for your businness. Hey AMEX!! Money walks!!!! You lost my Gold card business too.


JOHANNA ADAMSKY April 4, 2014 at 8:54 pm

I and my husbands have had American express cards for over 30 years—
I have always been happy to use my cards—and I have always paid in a timely manner.
recently, in march 2014, I made a payment of 87.00 and later in march I made a payment of 3,900.00 leaving an unpaid balance of 70.08 because I have health crises in the family and wanted to make certain that my account is in good standing—”—just in case “—WELL—much to my surprise when I called to have my 42.00 minimum payment deferred to the following month without it impacting my credit—I was told this cannot be done—
I will incur late fees and it will be considered that I did not make my monthly payment— I MUST SAY—FOR A COMPANY AS LARGE AS AMERICAN EXPRESS TO BE SO DESPERATE FOR A 42.00 PAYMENT IS COLD AND SMALL.
I WILL MAKE MY PAYMENT BUT MY USE FOR AMERICAN EXPRESS WILL NO LONGER BE WANTED. my history with American express is proven—with no requests ever made of you by me—I always paid on time—what a disappointment !!!!!!!!


Marie March 27, 2014 at 6:06 pm

I am so disappointed with AMEX customer service. As a loyal member who paid balances 3 to 4x balance due, I was charged $25.00 because I was $2.48 cents short and that was by accident. I called for an adjustment and I got a scripted speech that they can’t do adjustments and that was part of my agreement with them.

Give me a break! I guess there is a reason why they do not have an online complaint website. They don’t care about their members or want to be bothered. I would rather transfer my balance to another credit card company and pay the transfer fee than to keep doing business where they are making good money on the interest. I am so disappointed how petty and full of greed this company is. I’m DONE!!!!


Jeff March 21, 2014 at 5:09 pm

HAVE A DISPUTE, GOOD LUCK! Their dispute department is either deaf, dumb, and blind or they just go through the motions with absolutely no willingness to stand behind their members no matter how many times you write them or the csd.


Maria March 19, 2014 at 6:52 pm

I made two $400 dollar payments through the AMEX website (2/27 & 3/3/2014) and only the 2/27/2014 was posted to my American Express Blue Cash account–but my checking account balance was reduced by $800! On 3/6/2014, I called AMEX customer service and initiated an inquiry. My bank provided a trace number for this 3/3/2014 AMEX missing payment. AMEX investigated and on 3/19/2014 sent me a letter stating my payment posted on 2/27/2014? On 3/19/2014, I called to explain again two separate payments for the same amount on two different dates and to request the investigator use the correct trace number to locate my missing $400 dollar payment. Will the outcome of this new investigation succeed? Am I the victim of internal “AMEX cyber-fraud? The AMEX-website does not facilitate filing complaints against them. How is it possible for the AMEX-Investigator not to find my money when he had a trace number? Clearly, the AMEX fraud investigator assigned to my case “assumed” I had only made one payment and did not use the trace number. H/is/er inadequate job performance will cost me $400 and I wonder how many other AMEX customers are in the same boat? This is an AMEX issue that merits immediate attention and resolution–training or adverse personnel action. I want my $400 now and an AMEX apology for my anxiety and distress.


Andrea February 1, 2014 at 2:52 pm

I applied for some credit cards that offered a zero percent rate. I have great credit and I pay my bills on time. It’s a great offer so I applied and got approved. I started using my card. I went to Wal-Mart to purchase gift cards because Sam’s Club doesn’t take American Express and I like to purchase in bulk. Bulk items are more expensive plus Sam’s Club is the only warehouse club in town. Costco takes American Express but they are in another state. So I am in line at Wal-Mart purchasing gift cards and you know Wal-Mart they are always busy with lines. So I get to the point where I need to pay and I get a decline. I understand it’s probably American Express protecting my account with their fraud alert. So I called American Express and get connected with a CSR she asked me questions and I provided to her my information verifying who I was. After I stated who I was and was confirmed by the CSR that I was identified the CSR started questioning my purchases. The CSR insinuated I was making a business purchase even after I told her it was personal. Keep in mind I am still in line at Wal-Mart with a line growing behind me. She continually asks if I am making a business purchase and if I own a business also why I am purchasing gift cards. I explained to the CSR I was getting gift cards for Sam’s Club to purchase my bulk items and I wanted to make sure I had enough money for my purchase plus I don’t want to have to go back to Wal-Mart to get another gift card because they are always so busy. I explained to the CSR the same thing I am explaining to you. I was authorized for 10,000.00 and for some reason my information I provided was not good enough. Why would she insinuate that I was using it for business my card is a personal account. She continually insinuated it was business I don’t know why she would insinuate this and lead her to believe that when I told her it was not. Because of these insinuations I was treated with prejudice. She keeps saying it and then she wanted more personal information. I am sure you have that call recorded at that time I told her I am at Wal-Mart I am trying to make a purchase and I will call her back when I have time. Keep in mind there is a line behind me and still growing. You know as well as I do those insinuations without evidence is prejudice. The following day, I called American Express since I had some time to call and I was in a more private atmosphere. When I reached American Express I was directed back to the same CSR I spoke to the day before at Wal-Mart. After I once again gave my info to prove who I am, again she insinuated my purchases were for business. I told her again it was not for business and I do not own a business. At this time the CSR told me I would no longer be able to use my American Express until I provide a tax return. Had American Express asked for this tax return during my application process I would have provided it. I was already prejudicially treated. I was insulted and treated unfairly. I was embarrassed and humiliated. I was already approved. I starting using my card, my card has a balance and it’s a zero percent. In my opinion the CSR took it too far. She should be questioned on why she would make insinuations without evidence. I thought it was too weird for her to be insinuating my purchase and she also stated I have several delinquent credit cards. Where is the evidence? In my opinion she should be fired. I haven’t done anything to warrant to be treated like this. I understand the fraud alert that was fine. I understand American Express was trying to protect my account. I provided my information stating my identification then insinuations occurred. Since I already applied for credit it’s on my credit report. I have great credit. American Express thought so too and gave me credit. I have called several times and made several attempts to contact a manager to discuss my account. Now my American Express card has been closed. Now American Express is damaging my credit. You approved the card then you go back on it who has ever heard of such a thing.


Helen April 15, 2014 at 4:21 pm

Cancel that card Andrea. Get a Sam’s club credit card. You can use it at Sam’s and Walmart. I know I have one. Also if you have a debit/credit car with your bank you can use that. I also have a costco membership and will use my debit card there. Also I’m going to complain about Amex and advise them they had better rethink about their association with AMEX. If you don’t complain they won’t know. The squeaky hinge gets the oil.


Randy Lustig January 29, 2014 at 1:33 pm

So now I was just rudely hung up on by your joke of a resolution team. So anyone interested on going in on a class action lawsuit. Let me know. I got the connections


Brandon Stalcup March 4, 2014 at 5:11 pm

I have had the same issues with this company as well they have burnt me many times I would be more than willing to go in on a class action lawsuit with you my contact information has been provided please let me know thank you.


Helen April 15, 2014 at 4:26 pm

Count me in


Randy Lustig January 29, 2014 at 8:41 am


People have helped KEEP THIS SITE FREE by adding +1

The American Express Executive team is quite a bunch of scumbags, yes that is our rightfully entitiled opinion. If you want to e-mail an executive, you are making a mistake. E-mails are ignored and have no proof that they were ever received. The executive email addresses are usually changed, once they become leaked and are public and flooded with spam and are no longer valid. Don’t waste your time trying to email an executive when you can send a certified letter or make a quick phone call. Phone numbers and HOME addresses are more or less public information, available to anyone with an internet connection or a phone book, all information provided is courtesy of Celebrity Address Aerial. Celebrity Address Aerial is the most trusted source of contact information for anyone in America. There is no law prohibiting someone from publishing public information. PERIOD. This information is NOT for any illegal or unethical purpose. The information provided is strictly for entertainment purposes though it is reliable but NOT guaranteed. Please contact Ken Chenault or American Express for more accurate information for these people. Click here: KING OF GREED: American Expresses “CEO” Ken Chenault’s Contact Information

Kenneth Chenault Contact Information (Phone Number & Address)
65 Overlook Circle
New Rochelle, New York 10804

Daniel T. Henry (Executive Vice President and Chief Financial Officer)
Wife: (Kathryn Henry)
382 Lakeview Ave Rockville Centre, NY 11570-3028 (516) 678-6132 (VERIFIED)
32 Gramercy Park S. Suite 10K New York, New York 10003 (POSSIBLE, UNVERIFIED)

The CFO must be counting correctly to have a nearly $8 MILLION dollar beach house?
14 Jule Pond Dr Southampton, NY 11968-3072 (631) 204-8821 (VACATION VERIFIED)

Daniel H. Schulman Group President, Enterprise Growth
27 Valleyview Rd. Warren, New Jersey 07059
609-924-7235 908-604-7906

James P. Bush Executive Vice President, World Service
3 Pell Farm Rd. Saddle River, New Jersey 07458

John D. Hayes Executive Vice President and Chief Marketing Officer
49 Carteret Rd. Allendale, New Jersey 07401
1039 Ocean Ave. Mantoloking, New Jersey 08738

Joshua G. Silverman President, U.S. Consumer Services
175 Island Dr. Palo Alto, California 94301
135 Central Park W. Apt. 25C New York, New York 10023

Anre Williams President, Global Merchant Services
64 Glenview Rd. South Orange, New Jersey 07079

Leslie Kevin Cox (Executive Vice President, Human Resources)
417 Ridgebury Rd. Ridgefield, Connecticut 06877 (VERIFIED)
27 Sail Harbour Dr. New Fairfield, Connecticut 06812 (POSSIBLE VACATION, UNVERIFIED)

Louise M. Parent (Executive Vice President and General Counsel)
172 Feeks Ln. Mill Neck, New York 11765 (516) 676-6767
1170 Fifth Ave. New York, NY 10029-6527 (212) 831-0850

Judson C. Linville (President and CEO, Consumer Services) (wife: Cynthia Linville)
341 Main Ave. Bay Head, New Jersey 08742 (732) 899-2359

Ashwini Gupta (Key Executive: Chief Risk Officer, American Express Company)
President, Risk, Information Management & Banking Group
95 Brite Ave Scarsdale, NY 10583-1634 (914) 725-8258

John D. Haynes (Chief Marketing Officer and Head, Global Advertising, Brand Management)
49 Carteret Rd. Allendale, New Jersey 07401 (201) 934-7624
1039 Ocean Ave. Mantoloking, New Jersey 08738

Steve Squeri (Group President, Global Services, and Chief Information Officer)
1121 5th Ave. E. Northport, New York 11731 (631) 638-9322
Maybe he has the INFORMATION you are seeking, since he is the Chief Information Officer.

Douglas E. Buckminster (President, International Consumer and Small Business Services)
(Wife: Diane Buckminster)
95 Cliff Rd Tuxedo Park, NY 10987-4257 (845) 351-5252

Edward P. Gilligan (Vice Chairman, American Express Company, AmEx)
11 Glendale Rd. Summit, New Jersey 07901 (908) 273-0413
35 Tite St. Kensington, London Sw3 4JP United Kingdom

William H. Glenn (President, Global Merchant Services)
39 E. 12th St. Suite 109 New York, New York 10003 (212) 995-5401

Thomas Shick (Executive Vice President, Corporate and External Affairs)
1110 E. 22nd St. Brooklyn, New York 11210 (718) 377-3629

Alfred F. Kelly (Former Executive: Former American Express President)
(wife: Margaret Kelly)
(914) 235-7134 Birthday September 3, 1958
125 Trenor Dr. New Rochelle, NY 10804 (FOR SALE!! ONLY $2.2 MILLION!!)
22 Park Dr. S. Rye, New York 10580 (CURRENT KNOWN)
43 Wicklow Dr. Rochester, NY 14617-3723 (VACATION HOME)

The executive real estate information on this page is deemed reliable but not guaranteed. All information is strictly for entertainment and informational purposes and should not be used for any unethical or illegal behavior. The publishing of this already public executive information is not illegal and can be found many other places on the Internet, we just happened to consolidate and centralize the information to make it easier for you to locate.

If any AmEx executive information is not correct or you have additional information you would like to provide, feel free to send an email to

The Centurion Card, more popularly called the AmEx black card, is a charge card issued by American Express. The black card is available in select markets, mainly the US, Canada, Europe, Japan, Australia and Israel. The Centurion Card (American Express black card) provides a range of benefits, depending on the geographical location where the card is issued. In the 1980s, urban legends circulated about the American Express black credit card of nearly unlimited spending power. While those rumors were completely false at the time, American Express decided to capitalize on them by introducing the Centurion card in 1999. It should be called the Executive Card, because I have a feeling that the eliteness of the card has an astronomical cost and that it helps fund the excessive executive salaries for the people listed above.

*That is based on roughly 16.43 jobs cut each weekday (excluding holidays) Ken Chenault was AmEx CEO for 7.5 years as of July 2009! Claim based on publicized job cuts from the time American Express CEO took office in January 2001. See Ken Chenault timeline for specific job cut numbers and dates, including the sources listed at the bottom of the page.

Copyright (c) 2009 . All Rights Reserved. Unfortuately for American Express and Ken Chenault, this website is protected by free speech, free press, fair use, fair comment, is a matter of public interest, and is not owned by anyone located in the United States of America.

Help wanted, now hiring at American Express headquarters in New York. Need help shoveling and sifting through the bulls***. Full-time job. Pay based on experience.


Randy Lustig January 29, 2014 at 7:50 am

Thank god, for friends who have connections! Already have had contact with two reportes one from wall st. Journal and New York Times. Have emailed over 1000′s of similar complaints. Who have gone unanswered as well!


John D. Carpenter January 28, 2014 at 4:23 pm

Gentlemen: My bank made a double payment this month to American Express. I have a business Platinum Card. The extra payment amounted to 21,999.48. I am having great difficulty in getting American Express to wire the returnable funs to my bank. Please help.


Randy Lustig January 29, 2014 at 7:42 am

Welcome to the club of American Express victims. Who have had money “STOLEN” from them. By this nazi like regime! Now I know how my ancestors felt!


Randy Lustig January 29, 2014 at 7:46 am

3 weeks later. Not one email or phone call. Have called there customer service everyday. Who do nothing but repeat what’s written on a screen. Who have no authority just run you in circles till you give give up. 2 more days Amex. Then the ten days are up. Although, you will probably tell me that dates wrong too. They have given me 4 different answers on when the ten days are up. And all of them are wrong!!


Randy Lustig January 28, 2014 at 2:14 pm

Seriously, nobody from this joke of a company is going to contact me. You steal my money!! And don’t have there nerve to contact me. Cowards. If I don’t hear from them by Friday. I’m filing criminal theft charges as well as a class action lawsuit. For calling me ma’m over 20 times. I have more than enough proof.


Randy Lustig January 27, 2014 at 10:17 am

I have the American Express pass card. And over 2 weeks ago. I went to withdraw money from ATM. While an unusually long processing request time elapsed the ATM then informed my my transaction had been cancelled for some reason? But they still took the $200 out of my account. I then called and asked what to do. They said they had to file a dispute and email me a form which takes up to 2 days. I then called the next day to find out status of form. The never even filed it no record of it. Went thru whole process again. Took three days. To come by email?? Fax it back the following Monday. It’s been almost 6 business days and they haven’t even looked at it. They can take up to ten days to review to issue a credit. But they actually just sit on it for that ten days. And do nothing I’ve called everyday to find out status. Have received different answers everytime. As well as been referred to as a woman over 20 times !!! I’m a man!!! Never have I been so insulted and offended. Asked at least 5 times to make a note of this in there file. They have failed to do so. I’ve been lied to given incorrect info. And disrespected horriblely. And on top of that had to take a loan. Just so I can eat one meal a day while that do nothing!! Because all I tried to do was withdraw money. It’s there mistake and/or the bank either way. I’m not sure why I have to suffer and be treated like a bum. Like I have no rights. Just another big name company that walks all over there little clients. I bet if I were one of there wealthier clients. The matter would be settled that day. Instead I have to starve and suffer. Thanks Amex for looking out for you’re clients. You’ve shown me how much you care about my business!! Worst customer service next to sprint. And that’s hard to beat. Congrats


bert manning January 12, 2014 at 11:25 am

I have a serve card they suck my daughter needs a breathing treatment and they will not reload my card Ben is a lier and steals ur green dot money pak number serve needs to be shut down


Carey December 22, 2013 at 7:04 pm

Amex’s financial review board and their 4506t process can be shoved up their a**. I have been using them happily for 8 years and they cancel my account because i did not filll out a fowm correctly. I hope all their christmases sucks. It it were up to me, more than coal would be left for them.


MMitch121 December 17, 2013 at 11:50 am

I have had an AmEx card for more than 30 years. The latest changes to the website are horrible. You cannot send emails. You cannot get anyone who knows English on the phone or online. The horrid chat serves no purpose. The last person to whom I spoke could
not even write a lucid sentence. The company is going to hell. I would be scared to use it
out of the country now. Last time I talked to someone, my card was canceled.


Nancy Mahoney December 13, 2013 at 4:10 pm

I have been an American Express customer both personal and business for many years. I had an issue this week with a large dollar gift card order. The order wasn’t able to be delivered by UPS, and they were directed by the shipper (American Express) to return the shipment, without contacting me once in the process. After almost TWO HOURS on the phone with customer service and a representative that could not understand me nor I him, and his supervisor, I’ve been told that this shipment will not be made to me for 5-7 business days. This is HORRENDOUS customer service, and I’m shocked at how AMERICAN EXPRESS has handled the situation.


Sherri November 4, 2013 at 11:02 am

American Express is going down hill quickly. I am a gold card member. I tried to call the American Express customer service phone number and a recording comes on to say that due to high call volume you should call back in 24 hours. How absurd!! I tried to gets tickets for a concert as A.E. members are supposed to get preferred seating, well when I called I was told that nothing was available for A.E. gold card members. You get to pay a high price for the card with no benefits.


scott bernstein October 24, 2013 at 2:06 pm

amex sucks. they cut off all my cards because they failed to do a simple name change on one of my five cards and they hire third world countries to handles customer service and their supervisors!!!


Marc Ruppert December 7, 2013 at 12:42 pm

American Express SUCKS really bad !!! I just tried to withdraw $300 from my Bluebird account and the ATM declined the transaction but my account shows it was approved,,, now I am out $300 until they investigate (it will take 6 to 8 weeks before I see my own money). Really great,,, I live paycheck by paycheck and I really need this money to get by for the rest of the week. Their customer service reps are from other parts of the country (there is NOTHING American about it and Express? Really? 6 to 8 weeks before I see my own money,,, are you kidding) !!! Needless to say, I will NEVER use this account again.


CL Meyers January 16, 2014 at 11:04 am

Marc, I am wondering what the status is on your dispute? The same has just happened to me on January 13 for the amount of $242 and like you I am on a fixed income and was trying to withdraw funds to pay a bill. I am getting the “we are waiting for the ATM Merchant to return our email” and “this dispute process takes 10 to 45 days” but I am starting to think my money has been stolen by American Express – India. I also made a business purchase online that I was just informed will be a “pending” transaction for the next 8 days!

I think I now understand why very few businesses accept their cards anymore.


Randy Lustig January 27, 2014 at 3:04 pm

Same happend to me 2 weeks ago! Called every day to move process along. It’s been 6 business days and they haven’t even looked at it!! They just wait out the 10 days and screw you. I have to eat one meal a day thanks to these people. Had to take a loan out just to pay bills and buy food. Going to make it my life’s mission to let the world know what kind of company they really are! They steal your money!! And punish you for their mistakes. What a joke. Already posted on Facebook emailed the chairman office. Which I suspect is just a complaint dept. where nothing happens


Joseph Berman October 17, 2013 at 2:06 pm

Plain and simple, AMEX SUCKS! Don’t get their cards, pay their ridiculous “membership” fees, and then get nothing in return like points, or even rebates credited back to your account! They are a damn scamming, dishonest and rude credit card company, and then when there is an issue with the card or account, the customer service goes right out of the window and they want to call security on you! So f***ing ridiculous! Being from the northeast, I would be embarrassed for the good people of New York City that claim to be so proud of the American Express Plaza in lower Manhattan. I will never deal with these a**holes again, keep your cards, keep your crappy Centurion Bank, and keep your rude a** attitudes! People who DO currently carry an American Express Card should soul search and do your homework on getting another credit card in your wallet with similar benefits. AMEX speaks such a “high society game” and then s***s on its cardholders! Period!
Get rid of them entirely! Enough of their attitude, enough of the membership fees, get rid of them, and shove their cards up THEIR a**es where they belong! I’m out!


said October 13, 2013 at 7:25 pm

I have difficulties with my account . Can not get a proper response from representatives.and even supervisor. I found them unfriendly . not interested to help the card holder ,rather repeating TALKING POINTS over and over
I am amazed for American Express to have people with this kind of mind set to work for the company.
I have other card from different companies and their customer representatives are great.
I like somebody from Mr.Chenault’s office to contact me.


Jay October 11, 2013 at 10:05 pm

I have been on the phone with customer service for over an hour. It has been 4 months since I have been able to access membership rewards, using points for charges services. I have had all troubleshooting options completed. Still nothing is fixed. I am currently speaking to Roger #1049309 who has stated he is unable to compensate me because I was given 2000 points for compensation, it is now over a month. Nothing has been fixed. Last week I called and was told the issue was escalated and I would receive a call this past Tuesday. That call never took place. He then tells me that it is still associated with the same issue and that he will not be able to compensate me additionally. How is this the customer service that is given. Not only that, but during the call he has muted the call to say whatever crap he wants to. when he unmuted the call after I told him I know that’s what he did. He didn’t even listen to what I was saying. Unprofessional and very rude. to make it worse he has been silent for over 20 seconds not saying anything. Arguing with me this entire time. This is horrible customer service.


John October 9, 2013 at 10:33 am

Called Amex with a simple request to cancel the invoices being sent to a third party bill payer. Spoke to three reps and a so called manager. two hung up n me, the other one was in another world as she had difficulties understanding the following…Cancel the forwarding of the invoices to the third and send them , them to my Email address of record.. TWO+ hours four, reps, and two hang ups/ perhaps my last name had something to do with the lack of cooperation I received /finally a rep named Camise was able to comprehend my request and initiate the correction of my concern.. Another frustrating issue, called the corporate offices, was told by the s/b operator they do not handle complaints in the office ..I guess is the American way, “we just don’t care”


Mary Luke October 7, 2013 at 5:53 pm

On the 5th of Sept. I was instantly approved for the AMEX Blue Preferred card and on the application was told I would receive a $150 cash rewards applied to my account after $1000 spend. Today I called and informed the account representative I had spent the $1000 dollars and was wondering when the rewards would be credited to my account. I was told that I did not use the right application to receive the rewards dollars and that somehow I should have done something different. I still wonder what it was I was to do differently. I asked to speak to a supervisor and was told even more rudely that I was not going to get any rewards because I used the wrong form. I seemed to be approved instantly and also received my card, so how I used a wrong application is beyond me.

What do I need to do to get what I applied for and am now told I won’t receive no matter what I do. I have already been charged the annual fee. Please help me get what I was “in good faith” offered when I applied.


Charles September 30, 2013 at 10:41 am

Just found out that American Express will not allow Square users to participate in Small Business Saturday. Last year they had no problem participating, this year they claim they have no way to determine if a charge is an AMEX charge or not. They were able to differentiate last year, but not this year. Please let others know that AMEX has chosen to exclude a large number of small businesses by excluding Square users. I have set up an account with AMEX to accept AMEX for this promotion, but I feel that the decision to exclude Square users this year is a bad business decision. Any decision to exclude small businesses on Small Business Saturday.


Janet Coleman September 10, 2013 at 3:17 pm

I am writing to complain about customer service and the billing process at American Express.

I called the American Express customer service line yesterday to let your company know that I had mailed a payment. The representative I spoke to indicated to me that the payment I made was not enough. I apologized and told the customer service rep that I would make a payment very soon.

The difference in payment was $1,900. I made my budget for the week and included this amount. However, at 2:30 today, I received a call from the credit collections department indicating that the amount owed is more than $6,000 and I must pay this amount.

When I explain that I just spoke to a customer service rep yesterday, they tell me that their notes do not indicate my call. The customer service representative I spoke to was extremely polite and indicated that he would put my call in the notes and my promise to make up for the short payment.

Also, the collections department says they sent notices over the last month of which I have not seen any. Then the collections agent says that these may have been sent to the cardholder and I am the managing agent for this account.

Your collection department has indicated to me that even if submit the make-up payment to bring my payment in full, the account will not be considered current. How ludicrous!

More importantly, at 2:02 pm today, approximately 25 minutes before I received the call from the American Express collections department, I received an email in which the subject line says: Congratulations, you’re invited to upgrade and you can earn 25,000 points!

I am upset that American Express would tell me their notes do not include my call. This is poor communications throughout the departments. Or this is the collection department’s way of handballing a customer?

I work at a small non-profit. It is difficult to change the budget once it has been set. Neither of the agents I spoke to today were willing to indicate that the conversation with the customer service agent would stand and that American Express would honor our original agreement. I am hoping this is still possible.


Janet Coleman September 10, 2013 at 3:47 pm

I just called the Collections Manager telephone number given to me by your collections agent named Bert, who said is office is in Florida. The telephone number was not correct. I find that your Collections Department is now giving me the run-around. This is not very professional.


Christopher September 6, 2013 at 9:03 am

I travel frequently across the US and am always aware of the Gold card offer that American Express promotes with Delta. I had a case where I needed to book an international flight on short notice and wanted to take advantage of the deal. I applied and was told that I could book the flight with the awarded account number. This did not work and so I had to book the flight with another card. (The representative who issued the account misinformed me and waiting ten days for the card was not an option). I therefore cancelled the card on the same day that I was unable to make the flight booking. Come January of this year the promotion was still running and this time I had more time to book the flights. I called through to the call center and went through the process to open the account. Again the representative explained to me that I would need to spend $500 in the first 3 months to qualify for the bonus 30k miles. Nothing outside of the promotion and a regular account opening was communicated to me. I spend $5100 on the tickets within the first month and after three months of not receiving the miles I decided to follow up with Amex. After speaking to 4 operators it was concluded that there is some fine print that said since I had previously opened an account within the past 12 months that I would not be eligible for the bonus miles. If I was informed correctly from the outset I would not have ever attempted to proceed with the opening of the account. Secondly I was not informed that when I did open the account this year that I would be disqualified for the miles. I believe in doing what is right by the customer and in this instance I feel like the staff at American Express are either not informed, the systems are not doing their job in flagging conditions for customers or simply that Amex has enough volume in customers not to worry about exceptions. Either way it’s been a very poor customer experience and a great disappointment. It would be great to get a response from someone in the organization that helps put the fine print together instead of the front line staff that can only revert with the answer that system generates.


Prof David Kerr August 20, 2013 at 5:03 pm


I have just seen you UK commercial on providing health advice and travel. I am a UK endocrinologist and have launched a free on-line service for travel an diabetes. At the moment estimates suggest 370 million people are living with diabetes and this is set to rise to 550 million by 2030. The URL is I am writing to ask if American Express would be interested in collaborating on developing the concept of creating “packages of care” for this target population?

I look forward to hearing from you.

Prof David Kerr


Debbie July 1, 2013 at 1:20 pm

I receive my bill electronically from American Express that states the amount owed and the due date. I entered the amount I wanted to pay and pressed “PAY BILL” Because my “Due Date” of June 16th fell on a Sunday, American Express recieved the payment on Monday, June 17th. As a result, my “payment was late” and that “triggered the Penalty APR” which jumped up over 10 percentage points. After conversations with 3 different representatives in customer service, I was told the “system” would not allow them to make an exception because the due date was a Sunday. Needless to say I’m not happy.
I would love the name of the Director of Corporate Customer Service to write if anyone has a name & address. Thank you.


Erika Heilman August 19, 2013 at 11:54 am

Hello Debbie,
The exact same thing happened to me. And I would like the name of the Director of Corporate Customer Service as well. I am hopeful that you got this resolved and/or would like to join up with you to get it done.
In my case, I spoke with the two people about the issue and they both lacked the discretion to make me feel like the valuable customer I have been for many years running (note: other companies, such as ATT, arm CSRs with this power so that things can be resolved in one phone call). I have never missed a payment and this made me feel extremely disregarded. It made a simple request to waive the $25 charge and not add in any interest charges going forward as I have never been late with a payment and always pay in full. I suppose they see me now as a money maker now that Amex is rolling interest over month to month. I now see it as very poor customer service completely unacceptable. It is developing in a poor case study for American Express (I collect them), as I consider whether to cancel my membership (and Costco’s) for such poor treatment.


Monica Millette June 23, 2013 at 4:15 am

I travel alot and use my prepaid Amex card to book my travel. Most recently a ‘t re hotel was booked accidental thru hot wire using my amex prepaid card. I contacted both Hot wire and Amex prepaid card department. Hot wire wouldn’t issue a refund even thought they knew that it was a $ 106.67 mistake on my part. And amex wouldn’t reverse the charges even though, they were aware of the mistake. So Hot wire ripped me off for $ 106.67 in hotels fair. A hotel that I never even checked into. And Amex allowed them to rip me off. I will NEVER USE MY CARD AGAIN And will never book thry HOT WIRE AGAIN!


Hoda June 20, 2013 at 11:05 am

Dear sir/ ms

I have a complaint.

I booked my ticket through undp amex egypt
Name : Elshawadfy , hoda
LH 9253

That will leave next Friday by 9:50pm to Cairo , I wanted to change my departure day to 25 instead of 21 but really Egypt branch is giving me hard time to change the date ( I’ve been trying for 1 weeks before I travel). So I have been trying for 2 weeks now.sorry for my request”, but really I didn’t understand what she was trying to do for me ” as I was trying to do this issue a week before I travel and she asked me to wait till I travel for not paying 2500 le but after going back and asking the cost was not suppose to exceed 100 $ which already shocked me this big difference in price.

Really I want to raise one issue “I am not happy with there strange rules of blocking access to tickets – first time to deal with this strange system. I travelled lots of times though known and normal Tavel agencies and they served me the way it should be.
If you can assist me I will be greatfull

Awaiting your kind reply
Thanks and best regards


patricia subik June 10, 2013 at 2:35 pm

Been a customer for 20 plus years. DONE now. Treat loyalty and a customer who Always pays on time badly by reducing the credit on both her business and personal card, simply because the auto dealership where I traded my truck accessed my credit report.
Funny, Bank of America, who I also owe money to, gave me the truck loan at 3.5 %, while Am Ex cuts my credit.
Gets worse. I call, as I am doing a trade show in a little over a week, and I usually charge a few thousand each show, although I never use more that 55 or 60% of my total credit. I was told I would receive call back the following day. The call came in at 11:10 at night, on my cell, with the display saying unknown. Would you answer? I was in bed.
The next day, I was told I would have a temporary increase of 2,000 to cover show expenses., so i go ahead and take care of the bills for the convention center. Monday, today, I receive another letter changing back to the denial of increase. It was clearly stated on my part this was urgent.No one called me with the reversal on this decision, and now I have the embarassment of calling to tell them they can’t use the card, ( by the way, I made sure to tell them why). I will make sure to pay off these cards, at which point I will cut them up. All of your competition have a much nicer way of treating their longstanding customers who always pay ther bills. They also don’t make you feel as if you have done something wrong.
By the way, it sounds somewhat like blackmail, when your customer service rep says, if you pay a certain amount of money today, we will reinstate your total credit limit. Really? I think I would have done that already, but May is a quiet month for us.
so, as a business owner of over 30 years, I am moving on much better banks than you. Patricia Subik, President , Great Adirondack Yarn Co, Inc.


Ed Levy August 7, 2013 at 1:09 pm

This very thing is happening to me right now. were you able to identify and contact a Sr. Executive at AMEX to bypass the typical bureaucratic process?
Any direction you can provide would be greatly appreciated!

Ed Levy, President, Edventure Promotions, Inc. Chicago


sheri May 29, 2013 at 3:09 am

I have been a platinum cardholder for 26 years and only recently needed help resolving a problem with a vender. I am shocked that American Express claims to help it’s card members. This is simply untrue. When you need them to stand behind you for help, they do absolutely nothing. They are not worth the yearly fee.


Nicole May 26, 2013 at 1:01 am

Dear Sirs,

I have been a client/member since 2006. Although, my pay history has not been perfect, I have paid my account balance in full several times. And, when the account was in re-payment, your company earned an interest percentage. Therefore, whether my card balance was in re-payment or not, your company has experienced a win/win situation.

My reason for writing is simple. My credit limit was lowered from five thousand dollars to fourteen hundred dollars. Less than a month ago, I paid off the card. Is this how I am rewarded?

After calling customer service and being transferred to the credit dept., I was told my credit score/report was partly the reason for my credit line adjustment. When I checked my report, there were no public records or insurmountable inquiries or recent negative accounts. In short, the claim was erroneous. I was even told that my cash withdrawal was denied. How, when I have the money in my pocket? Where is this information coming from?

I am requesting that my limit be re-instated on grounds of erroneous activity. As a loyal client, I deserve that much.


BILL HAYS May 15, 2013 at 6:14 pm




Samir May 4, 2013 at 4:56 pm

Had a m
American Express card for 4 months and I paid my balances on time , in may one of the executive calls and talks to me so rudely that if I don’t do the payment today they will disconnect the card immediately, called the office back and I was told that sometimes they are aggressive. This is really rude and the American Express people don’t know how to talk to customers


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