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Amazon Corporate Office

Amazon Corporate Office Address

Amazon.com Inc.
410 Terry Ave N
Seattle, WA 98109

Contact Amazon

Phone Number: (206) 266-1000
Fax Number: (302) 636-5454
Website: http://www.amazon.com
Email: Email Amazon

Executives

CEO: Jeffrey P. Bezos
CFO: Thomas J. Szkutak
COO: Jeffrey A. Wilke

Amazon History

Amazon.com was founded in 1994 by current CEO Jeff Bezos.  The company was run out of Bezos’ Bellevue, Washington garage and was an online bookstore.  Within two months, sale were over $20,000 per week.

In 1996, the company reincorporated in Delaware and in 1997 had its IPO.

The company completed many acquisitions in the late 90s including PlanetAll, IMDB, Alexa, CD Now and Joyo.com

In 1999, Bezos was named Time Magazine’s man of the year.

In 2001, the company turned a profit for the first time.

In recent years, the company has grown rapidly with the release of the Kindle, Kindle Fire and other tablet and e-reader devices.

Today, Amazon.com is the world’s largest online retailer.

 

{ 138 comments… read them below or add one }

riccy October 16, 2014 at 5:03 am

In Sep 11th, My associate account was closed. I received e-mail that

You are not in compliance with Participation Requirement Number 29

(https://affiliate-

program.amazon.com/gp/associates/help/operating/participation) because

purchases resulting from Special Links on your site have been for

personal use, resale, or commercial use. After a lot of e-mails

exchanging and many times of argument via telephone call , I received

response from Associates Enforcement team manage.

Hello,

My name is Cxxx and I manage the Associates Enforcement team. Your

recent e-mails and experience were brought to my attention. I’ve

reviewed your account and the details around why your account was

closed. Your account was closed for violating the terms of the

Associates Operating Agreement. In May (also in January) we withheld a

portion of your advertising earnings due to violations of our terms.

You contacted us at that time and we explained that you violated our

terms and we were not paying advertising fees on orders that were

referred through your links as they were not eligible. Even after that

warning and deduction of partial fees the activity and violations of

our Operating Agreement continued. Due to the continued violations of

the Associates Operating Agreement we were left with no choice but to

terminate your account.

Due to account confidentiality I can’t discuss specifics of other

accounts but I can provide example order 002-2687739-1480252 as it was

placed by an account of yours which is different from your Associates

account but under the same e-mail address. Our terms clearly state that

this violates our terms and we’ve previously explained our policy to

you regarding this matter. The orders you’re referring to us aren’t

aren’t originating from the blog you have listed on your account or the

links you have posted on other websites. As our Operating Agreement

also states the information and websites listed on your account must be

accurate at all times.

I hope this explanation provides clear information on why we took the

action we did.
Best regards,

My response was:

Hello Mr/Ms,

Thank you very much for your review of my account.

Only one time ( In Feb, 2014 ) a portion of advertising fee was

withheld. I contacted Amazon CSC at that time and the reply is as the

following:I can understand your concern in ensuring you are being paid

for eligible sales referred to the Amazon.com website. In order to

assist you with your inquiry, I reviewed your Associates Account ID:

shoatusa-20′s Reports for the dates of: February 1, 2014 – February 28,

2014. I found many of the items listed in your account’s Orders Report

were marked by our system as ineligible for Associates advertising

fees.
I have not yet understood why the items were marked by your system as

ineligible.But Since then, I am more careful and following strictly the

terms of the Associates Operating Agreement.I am sure that I am

misjudged by your Team. The reasons are the following:
First, as I have explained to you is that Chinese customers had a habit

to buy many products of the same type. The Chinese customer who lived

nearby introduce good products each other through internet or mobile

phones and purchase as a group or alignment. It’s normally that one

person order several products instead of others and deliver to him/her

then distribute to others to save the transport fees. But it is not for

resale or commercial use. The products only used by their own.
Second, somebody forwarded the special link not only via blog or some

certain websit. Sometimes, they post the special link via chating or

message of mobile phone. It’s difficult to track where it coming from.

These situations are out of my control.
Third, I searched my orders history, the order 002-2687739-1480252 you

provided does not exist in my account. I’m wondering where did you get

this order number.

Best regards,
Thank you.

Amazon didn’t provide the specific reason for my account closed by

force. I requried several times for the truth from Amazon, sometimes

they repled me said I’m not in compliance with Participation

Requirement Number 29;sometimes they said I purchased by the link of my

own;sometimes they said I violated terms twice but they were not

correct at all.

In Feb 2014, I was deducted some amount indeed. I wrote an email to

them for inquiry, they replied me that some of my relatives purchased

by my promotion link. But the shipping address was a forwarder address,

it’s public and very easy for sharing. It can’t be the evidence which

indicated my link used by my friends and relatives.

And the order No.order 002-2687739-1480252 which mentioned in the email

is not belongs to me, it is not listed in my account. After these

emails from amazon, they never replied and explained any more and told

me they won’t pay the adversting fee from July to Aug 2014. I have the

reason to believe that amazon forced to close my account deliberately

without any reason becase they considered I’ve earn the very high

amount of my advertising fee in July and Aug. Amazon realised I broke

the rules which they thought by themselves in September why they can’t

pay my advertising fee of July and Aug? It’s the robbery actually!!

I worked very hard for Amazon Associates program during the past, now

my account was forced to close deliberately and I had a big lost. It’s

unfair for me!

Reply

Peter Null October 9, 2014 at 6:23 pm

Attention: Jason Coren / Director, Loss Prevention and Security @ Amazon

Hi Jason,

The Secure Stores Forum, taking place February 17-10 in Miami. I’d like to invite you to be my guest, at no cost to your company.

The Secure Stores Forum is uniquely intimate; it’s limited to just 50 LP executives from national retailers. The small format lets us really roll up our sleeves and talk directly with each other. We’ll have roundtables, peer-to-peer conversations and technology presentations from solutions providers.

Everyone will be my guest at the Biltmore Resort; we’re covering airfare, hotel and meals. No cost to you.

I hope you might join us, as we build a great group of retail LP professionals in specialty, apparel, shoes, sports, home and other stores.

If the dates work, and you want me to hold your spot, you can register at http://www.securestoresforum.com/register or just give me a call.

Thanks Jason.
Peter

(brochure attached)

PS: Just some of the national retail chains sending their top LP executives are: Louis Vuitton, Michael Kors, Sports Authority, Lane Bryant, Dunham’s Sports, Kay Jewelers, True Religion, the Children’s Place, and a lot more.


Peter Null / Delegate Relations
THE SECURE STORES FORUM
February 17-19, 2014 – The Biltmore Resort – Miami, Florida

Eaton Hall Exhibitions
Columbia Turnpike
Florham Park, NJ 07932

(973) 514-****
(800) 746-****
Cell (973) 255-****

Reply

Ari Herson October 5, 2014 at 6:56 pm

I have contacted customer support a number of times to resolve an issue with an order. The level of support for the customer ( myself ) has been atrocious. The third party seller has engaged in false and misleading advertising which Amazon seems to condone by not forcing the seller to supply what they’ve advertised. I keep getting the same response. They need to either supply what they advertise or remove the seller from their site. If I can’t get a satisfactory result concerning this purchase I will be ceasing to use Amazon for future orders.

Reply

Francy Pacheco October 3, 2014 at 9:38 pm

Jeffrey Bezos,
I was really happy to used Amazon and being able to order the products that I need without leaving the country where I live…. however I was disappointed when I saw a charge in my account that I was not expecting….causing me to worry thinking that somebody had access to my finances and forcing me closed my card and spend time where I was not planning to … after speaking with the representative of my bank he suggested to call the costumers service line where he guarantee that I wouldn’t be any issues with Amazon, after getting in contact with Amazon costumer service line the representative did not even care about it ???? He just said a refund is want you want it will be in your account after 3 business days. I asked him that I didn’t appreciated me been trick and get a $99 charge for a membership that I wasn’t even aware I suggested to bring that information to the attention of his leaders and come to a different approach about a membership where your costumer don’t have to go through this just because the system automatically checks mark an option where accepts a memberships and your client don’t even noticed …. if your clientele are looking for a membership they will ask for it you don’t have to forced it. Amazon is a great company where anyhow you will always have client because of the type of service that you offer… I will worry more about coaching and developing employees for a positive reaction instead of refunding money left and right.

Thank you very much for your attention and I hope you continue with a great and positive service and approach to your clients

Francy Pacheco.

Reply

William Faulkner October 2, 2014 at 10:14 pm

Dear Folks at Amazon,

If you take the time to review my orders, I’m sure you will find that I’m one of your most frequent and fateful customers and buy just about everything I can from you. During a recent News Report, I was surprised to find that you have applied Politics in your Advertising! If I could be so bold, let me suggest that you let your Customers determine what they feel is Racist! I have read and watched Tom and Jerry as a child and Never felt or even believed it to be Racist. I’m sure if I took the time to inventory all your products and services I could find something that I would not agree with and possibly offend me. That being said, I do not frequent Amazon to have someone on your staff force their beliefs on me, a valued customer. So, let’s stick to what Amazon does best, providing the most diverse, high quality products and World Class Service in the industry. A Response Appreciated.

William Faulkner
A Valued and Fateful Amazon Customer

Reply

Gary w.Hodge September 24, 2014 at 11:16 pm

to Executives
CEO:Jeffrey P.BEZOS
CFO:Thomas J.SZKVTAK
COO:Jeffrey A.WILKE
Dear Sir,
I have some positive coments on one of your customer service agents.I was so discussded because I recieved a wrong order that i needed tomorrow.I was ready to quit ordering from Amazon period.Then I contacted the chat service,and much to my supprise a lady by the name of Twinkle turned every thing around for me,solved my problem,and was so very nice about dong it.She has some impressive people handleing skills.You should check this lady out,and have her training agents.Along with a nice raise for a job well done.Who reallyknows how many customers she has saved for you.Please look into this.I have been a long time customer.
Gary W. Hodge

Reply

Ron Kamerlink September 22, 2014 at 1:16 pm

To the corporate staff;
You allowed my personal information to be allowed out of your ” secure boundaries “. A charge of over $400 was made on my credit card by a site that is hosted by and payment made thru Amazon. This was reported to Amazon. In response, you closed my account. It appears you have done nothing about the website you host. You are making me feel like the criminal. I have been told that I have to establish a new account. What about the website ( Andrea nared store ) that processed the transactions? I have emails from account specialists that contradict each other. I have gotten commitments from supervisors that the matter would be resolved. It has all been lip service. At this time I will not use Amazon again. Your system is not secure or you have somebody internal that is stealing info. Those of you that sit in your little white tower rely on us customers for your paycheck but yet barricade yourself from the real world. Why won’t you talk to me?

Reply

Glen September 20, 2014 at 6:33 pm

To executives,

I know that no one really cares about these complaints at Amazon, but I want to vent anyway. Your customer service is terrible, and you make no effort to resolve anything, and your customer representatives are taught to pass the buck. You make known you are only a distributor. However my account and transaction were done through Amazon, and not someone else. So I guess as you state I should do my purchases through the company and not through Amazon. I am still waiting on a call from a 3rd tier supervisor who has missed the time frame of the call. WHAT A JOKE

Reply

John Newbold September 10, 2014 at 2:17 pm

This is for CEO Jeffery P Bozos . I January I purchased a program from The PDM Group out of Arizona that was a program from Amazon. I was listed as vertualmall4444 ad the people that visited this website I was to receive a commission from AMAZON. I had the program for 6 months and there was 15,000 visitors and I never received one penny from Amazon. The pdm group said they would set it up and the payment would come from Amazon. I spent over $4,000.00 on this and never heard from Amazon. I filed a complaint with Amazon at a cost of $25.00 and got no satisfaction. I feel that Amazon owes me more that $20,000.00 in commissions. My next course of action is to file a legal action Amazon. I filed a complaint againist PDM with VISA and they said that there was nothing they could do for me that my problem was with AMAZON. That’s where I should look for and get help…I hope that some one from Amazon will contact me before I proceed any further…

Reply

John September 7, 2014 at 4:38 pm

Amazon sells books by Holocaust deniers such as David Irving. The CEO obviously has no reason to do so other than to instigate hatred. The CEO should be removed from that position immediately

Reply

heath September 5, 2014 at 6:50 pm

Very disappointed in Amazon.com, I messed up my checking account number and was told I needed to fix a problem with payment. Went to my Amazon.com account and could not open. Called customer service and was told account on hold, I said fine, how can i fix my mistake if I can’t access my payment method, they said call TRS recovery service, I have tried, either auto attendant hangs up on me after 5 minutes waiting because of high call volume or no one answers and I sit on hold. I want to fix but no one wants to help me fix.

Reply

Cindy Scalora September 4, 2014 at 9:02 pm

I am not only a seller on Amazon, but a buyer on Amazon. I have purchased many of my textbooks and holiday gifts from your site without issue. I have also sold my old textbooks without issue, until now. On 8/19/14 I took 7 books to my local Staples to be shipped via UPS. Staples made a mistake and shipped one of the students two books instead of just the one she purchased. Instead of contacting me. I find out 2 weeks later from the student that did not receive the book, that was sent to the other student, that she never received her book. I politely contacted the other student asking her to ship me the book, and I received no response. I called Amazon seller support, only to be told it was my problem to deal with. How is it as a seller that I am not protected!!! I have contacted my local news station about this and I hope to get a reporter to hear my story in order to expose Amazon for the lack of support they give their sellers!!!! Your Company needs to be ashamed of themselves!

Reply

ash September 10, 2014 at 2:54 pm

i think Staples is liable since they shipped it on your behalf.

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Duarte September 17, 2014 at 12:12 pm

Amazon has nothing to do with this mess. Staples has to be accountable for the mistake, Staples is a huge company as well, and the local news reporter if clever, will not agree to expose the wrong company. Also, you should threat to charge the student again if she/he wants to keep the extra book, if the student refuses to return it to Staples. Believe me, you will hear from the student after you threat to charge for both books if you don’t hear from her/him by certain date. Good Luck

Reply

Etienne September 4, 2014 at 12:56 pm

to Executives
CEO:Jeffrey P.BEZOS
CFO:Thomas J.SZKVTAK
COO:Jeffrey A.WILKE
I am declared to be a winner of the second price of AMAZON FIRE PHONE LOTTERYHUB (usd 1,750,000,00) throughf the electronic balldraw organized by your estimate company.
Thanks for That if true

Reply

Elena Oumano September 3, 2014 at 1:35 pm

Eleven days ago I spoke with a Kindle rep re Kindle not allowing me to type in book titles to purchase. Went thru all the usual fixes, didn’t work. He said he’d refer to engineers & they’d get back to me. Nothing. Called supervisor who said same thing & would get back to me. Nothing. Posted complaint on FB & amazon person whose job it is to protect amazons rep said he’d look into it. Nothing & did not respond to my emails on link he’d provided. Called amazon HQ to speak w office of VP of customer relations. Apparently customers aren’t allowed to communicate with that exalted personage. What’s clear is that amazon does not care about customer service. They have blocked all attempts to fix the problem, just try to wear me down by pretending to look into it repeatedly & hope I give up. This is actually the worst treatment I’ve ever received from a company, and I didn’t expect that from Amazon.

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Joe August 27, 2014 at 5:30 pm

I purchssed a gift card for $57 to make a purchase on Amazon.com. when I scratched the back to reveal the code and it came off with the bar that covers it there was only a partial #. I have contacted the service department 6 times they had me scan both sides of the card & and scan receipt. I complied with what they requested and have had no satisfaction. I have sent emails, called and wrote a letter. They keep telling me we will get back to you in 24 hrs. We will get back to you in 1 to 2 buisness days. It has been two weeks with no solution. I planned to go on social media, consumer affairs, the better buisness bureau and contact the network new consumer reporter. This is no way to treat a customer for $57.

Reply

salena tedder August 27, 2014 at 2:12 pm

Hopefully this will reach and executive of amazon. I am beyond upset with
amazon right now, and quite frankly sick to death of explaining myself to
the point where im ready to take amazon to court!! I will briefly explain
whats going on.
About a month ago I ordered a car part from one of your sellers on your
site. It said that it ships next day. After four days it still had not
shipped so I cancelled the order saying it wouldn’t arrive ontime due to we
needed the part now. so amazon contacted the seller, he emailed me saying
to refuse the delivery and would refund me. To this day Ive got nothing but
the run around. I purchase from amazon ALL the time so I trusted the
company to take care of this for me, to no avail they have not. After weeks
and many emails and calls to both seller and amazon, still no refund. I
ordered something else, and while I was on the phone with your rep, I
cancelled my order because one, it had not shipped yet, and two because I
will not order anything from amazon until I get this resolved. Now the way
I feel, I will NEVER order from amazon because of the newest development,
which is the “pending transaction” on my account I was told would fall off
in the morning, it didn’t. Now another day, and not only has it not fallen
off my account but one of my bills went through and I was charged a $35 NSF
fee because you guys have failed to do your job. This is the first and only
NSF charge in my account history, and Im MAD to no end. I may not have a
lot of money in my account, but I pay my bills ontime and I pride myself on
not having any derogatory marks with my bank. and now I do!!!
I want to know what amazon is going to do to fix this, and fix it now!!

and I expect a call from someone who can actually fix this, NOT customer
service!
this is the last you will hear from me, next will be my attorney

Reply

M. Knight August 27, 2014 at 4:56 am

To whom it may concern:

I’ve been a welcomed buyer for many years. My complaint is concerning your Selling dept. I don’t understand why in the world your Selling guidelines are so over the top. In my case I made one sale and my account gets suspended. Even more silly is you don’t state WHY! This is the only company i know who operates like that. Even worse is my account was in good standing when it was suspended. Maybe because there was no good reason for suspending it in the first place i keep getting denied a reinstatement. If i can SPEND money why deny me to MAKE money? Not like the company doesn’t benefit from the high fee rate. Even EBay tells you why there’s an issue and they give you second and third chances to make it right. You have to protect buyers yes but from people who actually are taking advantage and not when your account is in GOOD standing….what sense does that make…and i know and other people have brought items from Amazon and i wouldn’t rate it nearly as good. You really need to update or reconsider your Selling policy because right now it makes no sense like really. Be careful i won’t name the website but it’s coming up on Amazon and when they start giving honest people the opportunity to sell….well…that’s all i have to say about that.

Reply

Benjo August 26, 2014 at 11:09 am

THIS IS A VERY SAD DAY FOR ME AMAZON WAS JUST IN THE NEWS A COUPLE MONTHS AGO ABOUT BAD CUSTOMER SERVICE HAVING BEEN A CUSTOMER FOR YEARS AND YEARS I GAVE THEM THE BENEFIT OF THE DOUBT BECAUSE MISTAKES HAPPEN AFTER DESTROYING MY BIRTHDAY TRYING TO SURPRISE THE FAMILY TO HAVE A DUCK DYNASTY FAMILY DINNER THEY DESTROYED IT BY TELLING ME IT WAS ON ITS WAY 5 TIMES IN MY TEXT MESSAGE ON MY IPHONE 8-25-14 ONLY TO WAKE UP 8-26-14 TO HAVE A NOTICE SAYING THEY ARE ON THERE WAY BACK TO THEM BECAUSE THE WERE BROKEN BUT ONLY IF THEY KNEW HOW TO PACKAGE RIGHT LIKE QVC DOUBLE PACKING!! I BELIEVE THIS COMPANY NEEDS TO REVISE REPROGRAM AND RE THINK BECAUSE THEY ARE NOT ON THE TOP OF THERE GAME SO THERES AN OLD SAYING 1 STORY YOU CAN HEAR IT CAN BE A LIE BUT WHEN EVERYBODY START SAYING THE SAME THING THIS SHOULD BE LOOKED INTO AND AT CORPORATE HEADQUATERS AND MRS. BRIANA WAS VERY RUDE :( AT CORPORATE ARE YOU SERIOUS MY SHIH TZU DOG BUGSLEY FROM WEST MINISTER WOULD BE HAPPY TO TAKE HER JOB HE IS VERY LOVING KIND SWEET DOG AND IF A DOG CAN WAG HIS TAIL AND BE HAPPY THINK ABOUT IT MRS. BREE YOU GET A PAYCHECK
(REALLY)

Reply

Thomas Randolph September 16, 2014 at 3:58 pm

Benjo — You do realize you can undo the “caps lock” on your keyboard, right? Also, there is a key that makes a character called a “period” or “full stop,” which looks like this —–> .

This period character indicates the end of a sentence, while a capital letter typically indicates the start of the next sentence. Your typing renders this centuries-old convention of English to be useless. You’d make life easier for people trying to read your rant, and maybe even help you, if you’d type like an educated human being instead of a monkey who found a keyboard.

No, I’m not with Amazon; I’m just trying to help fight illiteracy in America.

Reply

Jose August 22, 2014 at 6:30 pm

To Executives
CEO: Jeffrey P. Bezos
CFO: Thomas J. Szkutak
COO: Jeffrey A. Wilke

on 8/19/14 I placed an order for a CD, paid extra to have this make it to me by 8/21/14. This CD was going to used for special one time life event celebration in calling Amazon I was told that the item was lost or misplaced. However, when calling FedEx I was told by FexEx that Amazon never shipped this item. So, Amazon lied to me I have heard this but didn’t believe it know I do. After speaking to several Customer Service Representative, at Amazon no exceptions can be made to accommodate me, no will call, no overnight, nothing. This music was going to be for a special celebration one life time event, Amazon drop the ball multiple times. I believe this is mail fraud and I will be filing a complaint with the attorney general, I don’t believe you can charge something and say you sent it and have a consumer believe a transaction has taken place but not provide item/service.

After this awful and terrible experience and the poor customer service along with lies I received from Amazon I will not be shopping here and will also tell my family and friends how I was let down and how Amazon dropped the ball in every way possible. I have dealt with smaller companies that will make exceptions when this happens.

If any executives are reading my complaint, you may need some training on Customer Service and making exceptions.

Respectfully,
A complete let down consumer that will never use Amazon again.

Reply

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