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Amazon Corporate Office

Amazon Corporate Office Address

Amazon.com Inc.
410 Terry Ave N
Seattle, WA 98109

Contact Amazon

Phone Number: (206) 266-1000
Fax Number: (302) 636-5454
Website: http://www.amazon.com
Email: Email Amazon

Executives

CEO: Jeffrey P. Bezos
CFO: Thomas J. Szkutak
COO: Jeffrey A. Wilke

Amazon History

Amazon.com was founded in 1994 by current CEO Jeff Bezos.  The company was run out of Bezos’ Bellevue, Washington garage and was an online bookstore.  Within two months, sale were over $20,000 per week.

In 1996, the company reincorporated in Delaware and in 1997 had its IPO.

The company completed many acquisitions in the late 90s including PlanetAll, IMDB, Alexa, CD Now and Joyo.com

In 1999, Bezos was named Time Magazine’s man of the year.

In 2001, the company turned a profit for the first time.

In recent years, the company has grown rapidly with the release of the Kindle, Kindle Fire and other tablet and e-reader devices.

Today, Amazon.com is the world’s largest online retailer.

 

{ 121 comments… read them below or add one }

Joe August 27, 2014 at 5:30 pm

I purchssed a gift card for $57 to make a purchase on Amazon.com. when I scratched the back to reveal the code and it came off with the bar that covers it there was only a partial #. I have contacted the service department 6 times they had me scan both sides of the card & and scan receipt. I complied with what they requested and have had no satisfaction. I have sent emails, called and wrote a letter. They keep telling me we will get back to you in 24 hrs. We will get back to you in 1 to 2 buisness days. It has been two weeks with no solution. I planned to go on social media, consumer affairs, the better buisness bureau and contact the network new consumer reporter. This is no way to treat a customer for $57.

Reply

salena tedder August 27, 2014 at 2:12 pm

Hopefully this will reach and executive of amazon. I am beyond upset with
amazon right now, and quite frankly sick to death of explaining myself to
the point where im ready to take amazon to court!! I will briefly explain
whats going on.
About a month ago I ordered a car part from one of your sellers on your
site. It said that it ships next day. After four days it still had not
shipped so I cancelled the order saying it wouldn’t arrive ontime due to we
needed the part now. so amazon contacted the seller, he emailed me saying
to refuse the delivery and would refund me. To this day Ive got nothing but
the run around. I purchase from amazon ALL the time so I trusted the
company to take care of this for me, to no avail they have not. After weeks
and many emails and calls to both seller and amazon, still no refund. I
ordered something else, and while I was on the phone with your rep, I
cancelled my order because one, it had not shipped yet, and two because I
will not order anything from amazon until I get this resolved. Now the way
I feel, I will NEVER order from amazon because of the newest development,
which is the “pending transaction” on my account I was told would fall off
in the morning, it didn’t. Now another day, and not only has it not fallen
off my account but one of my bills went through and I was charged a $35 NSF
fee because you guys have failed to do your job. This is the first and only
NSF charge in my account history, and Im MAD to no end. I may not have a
lot of money in my account, but I pay my bills ontime and I pride myself on
not having any derogatory marks with my bank. and now I do!!!
I want to know what amazon is going to do to fix this, and fix it now!!

and I expect a call from someone who can actually fix this, NOT customer
service!
this is the last you will hear from me, next will be my attorney

Reply

M. Knight August 27, 2014 at 4:56 am

To whom it may concern:

I’ve been a welcomed buyer for many years. My complaint is concerning your Selling dept. I don’t understand why in the world your Selling guidelines are so over the top. In my case I made one sale and my account gets suspended. Even more silly is you don’t state WHY! This is the only company i know who operates like that. Even worse is my account was in good standing when it was suspended. Maybe because there was no good reason for suspending it in the first place i keep getting denied a reinstatement. If i can SPEND money why deny me to MAKE money? Not like the company doesn’t benefit from the high fee rate. Even EBay tells you why there’s an issue and they give you second and third chances to make it right. You have to protect buyers yes but from people who actually are taking advantage and not when your account is in GOOD standing….what sense does that make…and i know and other people have brought items from Amazon and i wouldn’t rate it nearly as good. You really need to update or reconsider your Selling policy because right now it makes no sense like really. Be careful i won’t name the website but it’s coming up on Amazon and when they start giving honest people the opportunity to sell….well…that’s all i have to say about that.

Reply

Benjo August 26, 2014 at 11:09 am

THIS IS A VERY SAD DAY FOR ME AMAZON WAS JUST IN THE NEWS A COUPLE MONTHS AGO ABOUT BAD CUSTOMER SERVICE HAVING BEEN A CUSTOMER FOR YEARS AND YEARS I GAVE THEM THE BENEFIT OF THE DOUBT BECAUSE MISTAKES HAPPEN AFTER DESTROYING MY BIRTHDAY TRYING TO SURPRISE THE FAMILY TO HAVE A DUCK DYNASTY FAMILY DINNER THEY DESTROYED IT BY TELLING ME IT WAS ON ITS WAY 5 TIMES IN MY TEXT MESSAGE ON MY IPHONE 8-25-14 ONLY TO WAKE UP 8-26-14 TO HAVE A NOTICE SAYING THEY ARE ON THERE WAY BACK TO THEM BECAUSE THE WERE BROKEN BUT ONLY IF THEY KNEW HOW TO PACKAGE RIGHT LIKE QVC DOUBLE PACKING!! I BELIEVE THIS COMPANY NEEDS TO REVISE REPROGRAM AND RE THINK BECAUSE THEY ARE NOT ON THE TOP OF THERE GAME SO THERES AN OLD SAYING 1 STORY YOU CAN HEAR IT CAN BE A LIE BUT WHEN EVERYBODY START SAYING THE SAME THING THIS SHOULD BE LOOKED INTO AND AT CORPORATE HEADQUATERS AND MRS. BRIANA WAS VERY RUDE :( AT CORPORATE ARE YOU SERIOUS MY SHIH TZU DOG BUGSLEY FROM WEST MINISTER WOULD BE HAPPY TO TAKE HER JOB HE IS VERY LOVING KIND SWEET DOG AND IF A DOG CAN WAG HIS TAIL AND BE HAPPY THINK ABOUT IT MRS. BREE YOU GET A PAYCHECK
(REALLY)

Reply

Jose August 22, 2014 at 6:30 pm

To Executives
CEO: Jeffrey P. Bezos
CFO: Thomas J. Szkutak
COO: Jeffrey A. Wilke

on 8/19/14 I placed an order for a CD, paid extra to have this make it to me by 8/21/14. This CD was going to used for special one time life event celebration in calling Amazon I was told that the item was lost or misplaced. However, when calling FedEx I was told by FexEx that Amazon never shipped this item. So, Amazon lied to me I have heard this but didn’t believe it know I do. After speaking to several Customer Service Representative, at Amazon no exceptions can be made to accommodate me, no will call, no overnight, nothing. This music was going to be for a special celebration one life time event, Amazon drop the ball multiple times. I believe this is mail fraud and I will be filing a complaint with the attorney general, I don’t believe you can charge something and say you sent it and have a consumer believe a transaction has taken place but not provide item/service.

After this awful and terrible experience and the poor customer service along with lies I received from Amazon I will not be shopping here and will also tell my family and friends how I was let down and how Amazon dropped the ball in every way possible. I have dealt with smaller companies that will make exceptions when this happens.

If any executives are reading my complaint, you may need some training on Customer Service and making exceptions.

Respectfully,
A complete let down consumer that will never use Amazon again.

Reply

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